QASP_(Below_SAT).doc

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

FOR

Contract:

Contractor:

1. PURPOSE. This QASP is a Government developed and applied document used to ensure that the Contractor performs all requirements of the Contract/Order, that the Government receives quality services, and that the Government pays only for services actually provided. The QASP provides a systematic method to evaluate the services the contractor is required to furnish.

2. SCOPE. The Contractor is responsible for management and quality control necessary to perform the required services. The QASP provides for the Government’s oversight of the Contractor’s quality control efforts to assure timely, responsive services are provided IAW the Contract/Order. The contractor is responsible for management and quality control actions to meet the terms of the contract. The role of the Government is to perform quality assurance to ensure contract standards are achieved.

3. ROLES AND RESPONSIBILITIES.

Contracting Officer (KO) – A duly appointed individual with the authority to enter into, administer and terminate contracts on behalf of the Government. Only the KO can legally commit the Government and, as the Government’s agent, modify the Contract/Order. The KO is the final authority for determining adequacy of the Contractor’s performance. KO decisions arising under or relating to the contact are final. The KO has not appointed a Contracting Officer’s Representative (COR); the function is “retained”. The KO will ensure performance of all necessary services. A Technical Point of Contact (TPOC) in the requiring activity will support the KO by ensuring services are provided IAW the Contract/Order. The TPOC must advise the KO of any/all performance deficiencies.

Technical Point of Contact (TPOC) – A government employee designated by the requiring activity to provide oversight of the Contractor’s performance and to accept services on the activity’s behalf.

4. METHODS OF SURVEILLANCE. Simplified methods of surveillance will be used by the Government to evaluate contractor performance. The primary methods of surveillance are periodic assessments of service and/or customer feedback.

Periodic Assessment of Services – Periodic assessment of services will be conducted. For services which occur over a number of months, the TPOC will evaluate services on a monthly basis and upon completion of the services.

Customer Feedback – Customer feedback is typically obtained via telephone or email. Telephonic customer complaints must be followed up in writing/email. To be considered valid, the customer complaint must clearly articulate the nature of the complaint, time, date, etc. The TPOC will investigate the complaint; if determined valid, the TPOC will advise the KO to notify the Contractor of the deficiency. Copies of valid complaints and the resolution must be retained in the official contract file.

5. QUALITY ASSURANCE (QA) SURVEILLANCE TASKS.

a. The TPOC will evaluate and assess the contractor’s performance measured against contract performance standards as defined in the PWS, and will ensure all services of the Contract/Order are properly performed.

b. The TPOC will immediately report any noted deficiencies to the KO to include date, type of deficiency, and the KO will request corrective action from the Contractor.

c. The TPOC will re-examine services that were found deficient. Failure to complete corrective actions will be reported immediately to the KO for further action.

d. Upon satisfactory completion of the work, the TPOC will accept the services provided and authorize payment, by approving the Contractor’s invoice in Wide Area Workflow.

6. DOCUMENTATION. Based on the low dollar value and the low complexity and/or duration of the Contract/Order, documentation will be kept to a minimum. No documentation is expected when services are provided IAW the Contract/Order. It is not uncommon for a low dollar value and low complexity and/or duration service to be performed without any remedial actions required by the Government. In such cases, only approval of the invoice is required, signifying satisfactory completion of the Contract/Order. Should performance problems be encountered, documentation is required, to include, notes of surveillance, notification to the Contractor of performance problems, and re-examination/final resolution. The TPOC must forward any records they maintained to the KO after accepting the Contractor’s services for use in the event of a future contract claim/dispute.