PWS.PDF

PERFORMANCE WORK STATEMENT (PWS)

FOR

SOLDIER SUPPORT INSTITUTE

THE MICROSOFT OFFICE SPECIALIST (MOS)

LEAN SIX SIGMA (LSS)-GREEN BELT, YELLOW BELT

CERTIFIED ASSOCIATE IN PROJECT MANAGEMENT (CAPM)

CREDENTIALS

GENERAL INFORMATION

1. General: This is a supply contract to provide FM service members with the study materials to pursue and secure a civilian credential from the menu of options: Microsoft Office Specialist Certification (MOS), Lean Six Sigma (LLS)-Green Belt and Yellow Belt, and Certified Associate in Project Management. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1. Description of Services/Introduction: The contractor shall provide study materials and exam vouchers.

1.2.1 Background: Army Directive 2015-12 (Implementation Guidance for Credentialing Program and Career Skills Program), 11 Mar 2015. The Army is deeply concerned with the number of Soldiers who have transitioned from the Army and are having difficulty obtaining employment. Consequently, the Army has implemented a credentialing program whose objectives are twofold: 1. Help Soldiers who plan to leave the military acquire civilian credentials for technical professions so they can quickly find employment in the private sector, and 2. To bolster professional technical competence within Army formations by validating Soldiers’ professional skills, training, and work experience. Financial Management School has chosen a menu of credentialing opportunities.

1.2.2 The Microsoft Office Specialist Certification (MOS) is a professional certification recognizing a comprehensive understanding of Microsoft Office Suite. This self-directed study materials will prepare the user for the certification examination. User must complete and pass total of 4 to earn the MOS 2013 Master credential.

1.2.3 Lean Six Sigma-Yellow or Green Belt. The Lean Six Sigma is a methodology that relies on a collaborative team effort to improve performance by systematically removing waste; combining lean manufacturing/lean enterprise and Six Sigma to eliminate the eight kinds of waste.

1.2.4 Certified Associate in Project Management (CAPM) is an entry-level certification for project practitioners. The CAPM demonstrates an understanding of the fundamental knowledge, terminology and processes of effective project management. The exam covers project management areas such as initiation, planning, executing, monitoring and controlling, closing, and professional and social responsibility.

1.3. Objectives: The objective of this credentialing program is to assist Soldiers who plan to exit the military acquire civilian credentials for technical professions so they can quickly find employment in the private sector, and to bolster professional technical competence within Army formations by validating Soldiers professional skills, training, and work experience.

1.4.1. Scope: Vendor will provide the independent study materials for personnel in either hardcopy or electronic format. As well as an exam voucher for the student to complete the required certification exam.

1.4.2.1 The MOS Learning and Exam Bundle:

MOS Exam Vouchers for MOS Exams

Study Materials (Electronic copy)

Master Track 2: Excel Expert Required Courses: 77-427: Excel 2013 Expert Part 1

77-428: Excel 2013 Expert Part 2 77-418: Word 2013 Core

Elective (1 course):77-419: SharePoint 2013 Core 77-422: PowerPoint 2013 Core 77-423: Outlook 2013 Core 77-424: Access 2013 Core 77-421: OneNote 2013 Core

1.4.2.2 Lean Six Sigma:

LSS-Yellow Belt Certification Six Sigma Yellow Belt (CSSYB) Exam voucher (electronic or hard copy)

LSS-Green Belt Certification Six Sigma Green Belt (CSSGB) Exam voucher (electronic or hard copy)

Study Materials (Electronic copy)

1.4.2.3 Certified Associate in Project Management (CAPM):

CAPM Exam Voucher

1.4.3Financial Management School Scope. Will market and identify potential students for the Credential program.

1.5 Place of Performance: Various

1.6 General Information

1.6.1 Quality Control: The contractor shall maintain a quality assurance program that complies with industry standards; the contractors approved ground procedures and local standard operating procedures. The contractor will be subject to daily surveillance from qualified government representatives. The Contractor shall ensure quality service is maintained throughout the life of the contract, and shall prepare and implement a Quality Control Plan (QCP). The plan shall reflect the Contractor’s overall approach, internal controls and establishment of procedures for evaluating each of the major service areas (who, method, how often), for reporting to the Government, for resolving deficiencies, for identifying potential improvements, and for maintaining and making available to the Government. Deliverable: QCP reflecting quality control procedures.

1.6.2. Quality Assurance: The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate.

1.6.6 Type of Contract: The Government will award a Firm Fixed Price task order.

1.6.7 Security Requirements: Contractor personnel (to include subcontractors) performing work under this contract must have a favorable background investigation to access the non-classified internet protocol router network

(NIPRNET).

1.6.7.1 Physical Security: The Contractor shall be responsible for safeguarding all Government equipment, information and property provided for Contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured.

1.6.7.2 Facility Access: The Government shall provide access to a portion of the Government Facility using electronic keypads that are activated using either individual PIN numbers or CAC cards/PIN numbers. The Contractor shall establish and implement methods of making sure all key-pad access control numbers issued to the Contractor by the Government are not lost or misplaced or used by unauthorized persons. No key-pad access control numbers issued to the Contractor by the Government shall be duplicated. The Contractor shall immediately report any occurrences of compromised key-pad access control numbers to the Contracting Officer’s Representative (COR). The Government will limit Contractor accessibility to the building to the hours shown in paragraph 1.6.4 using the software that controls access. The Government reserves the right to limit Contractor accessibility through the security software to ensure proper physical security.

1.6.7.2.1 The Contractor shall prohibit the use of Government issued keypad access control numbers by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the COR.

1.6.9 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office IAW Federal Acquisition Regulation Subpart 42.5, Post Award Orientation. The KO, COR, and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings the Government will apprise the Contractor of how the Government views the Contractor's performance and the Contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.6.10 Contracting Officer Representative (COR): The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, and specifications; monitor Contractor's performance and notify both the KO and Contractor of any deficiencies; coordinate availability of Government furnished property; and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.11 Key Personnel: N/A .

1.6.15 Other Direct Costs. N/A.

1.6.16 Organizational Conflict of Interest: The KO has not identified any OCIs inherent to this requirement. It is the offeror’s responsibility to notify the KO, prior to submission of proposals, if a potential OCI is identified.

1.6.17 AT Level I Training. N/A

1.6.18 Access and General Protection/Security Policy and Procedures. This standard language text is for contractor employees with an area of performance within an Army controlled installation, facility or area. Contractor employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by Government representative). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements as directed by DoD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.6.19 N/A

1.6.20 iWATCH Training. This standard language is for contractor employees with an area of performance within an Army controlled installation, facility or area. The contractor shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance with the results reported to the COR NLT 15 calendar days after completion of training.

1.6.21 N/A

1.6.22 NA

1.6.23 N/A.

1.6.24 N/A

1.12 Data Rights: N/A .

1.13 N/A

1.15 Installation Access N/A

Part 2

DEFINITIONS AND ACRONYMS:

2. Definitions and Acronyms:

2.1. DEFINITIONS:

2.1.1. CONTRACTOR. A supplier or vendor having a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2. CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5. DELIVERABLE. Anything that can be physically delivered but may include non-physical things such as meeting minutes.

2.1.6. QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.7. QUALITY ASSURANCE Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.8. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.9. WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.10. WORK WEEK. Is defined as Monday through Friday, unless specified otherwise.

2.2. ACRONYMS:

ACOR Alternate Contracting Officer's Representative AFARS Army Federal Acquisition Regulation Supplement AR Army Regulation CCE Contracting Center of Excellence CFR Code of Federal Regulations CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTR Contracting Officer's Technical Representative COTS Commercial Off the Shelf DA Department of the Army DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DMDC Defense Manpower Data Center DOD Department of Defense FAR Federal Acquisition Regulation GFEBS General Fund Enterprise Business System KO Contracting Officer OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program TE Technical Exhibit

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

PART 5

SPECIFIC TASKS

5. Specific Task.

5.1 Description of Services/Introduction: The contractor shall provide the eLearning, practice test and exam vouchers for the MOS

5.1.2 The Financial Management School objective is to (1) market the opportunity (2) identify suitable candidates

(3) verify exam completed in a timely fashion.

5.2.1 The MOS Learning and Exam Bundle:

MOS Exam Vouchers for MOS Exams

Master Track 2: Excel Expert Required Courses: 77-427: Excel 2013 Expert Part 1

77-428: Excel 2013 Expert Part 2 77-418: Word 2013 Core

Elective (1 course):77-419: SharePoint 2013 Core 77-422: PowerPoint 2013 Core 77-423: Outlook 2013 Core 77-424: Access 2013 Core 77-421: OneNote 2013 Core

5.2.2 Lean Six Sigma:

LSS-Yellow Belt Certification Six Sigma Yellow Belt (CSSYB) Exam voucher (electronic or hard copy)

LSS-Green Belt Certification Six Sigma Green Belt (CSSGB) Exam voucher (electronic or hard copy)

Study Materials (Electronic copy)

5.2.3 Certified Associate in Project Management (CAPM):

CAPM Exam Voucher

5.3 CONTRACTOR MANAGEMENT REPORTING (CMR): The Office of the Assistant Secretary of the Army (Manpower & Reserve Affairs) operates and maintains a secure Army data collection site where the Contractor shall report ALL Contractor manpower (including subcontractor manpower) required for performance of this contract.

The Contractor shall completely fill in all the information in the format using the following web address https://cmra.army.mil. The required information includes: (1) Contracting Office, Contracting Officer, Contracting Officer's Technical Representative (COTR) or also known as the Contracting Officer's Representative (COR); (2) Contract number, including task and delivery order number; (3) Beginning and ending dates covered by reporting period; (4) Contractor's name, address, phone number, e-mail address, identity of Contractor employee entering data; (5) Estimated direct labor hours (including sub-Contractors); (6) Estimated direct labor dollars paid this reporting period (including sub-Contractors); (7) Total payments (including subcontractors); (8) Predominant Federal Service Code (FSC) reflecting services provided by Contractor (and separate predominant FSC for each sub- Contractor if different); (9) Estimated data collection cost; (10) Organizational title associated with the Unit Identification Code (UIC) for the Army Requiring Activity (the Army Requiring Activity is responsible for providing the Contractor with its UIC for the purposes of reporting this information); (11) Locations where Contractor and sub-Contractors perform the work (specified by zip code in the United States and nearest city, country, when in an overseas location, using standardized nomenclature provided on website); (12) Presence of deployment or contingency contract language; and (13) Number of Contractor and sub-Contractor employees deployed in theater this reporting period (by country). As part of its submission, the Contractor shall provide the estimated total cost (if any) incurred to comply with this reporting requirement. Reporting period shall be the period of performance not to exceed 12 months ending September 30 of each government fiscal year and must be reported by 31 October of each calendar year.

Methods of QA Surveillance.

Various methods exist to monitor performance. Regardless of the surveillance method, the COR shall always contact the contractor's program manager or on-site representative when a defect is identified and inform them of the specifics of the problem. The COR shall be responsible for monitoring the contractor’s performance in meeting a specific performance standard/AQL.

The COR shall use the surveillance method listed below in the administration of this QASP: 100% REVIEW of all written deliverables. When applicable, reviews may be accomplished by the Financial Management School and or the Training Development Directorate. Reviews will be accomplished to ensure products meet a high standard.

Products must be generally free of misspelled words and grammatical errors. Products must contain accurate content, be logical in their sequence and presentation, and thoroughly cover the identified topic.

Surveillance results may be used as the basis for actions (to include payment deductions) against the contractor. In such cases, the Inspection of Services clause in the Contract becomes the basis for the KO’s actions.