MCCRADY_PWS_fy_17.docx

McCRADY FOOD SERVICES

PERFORMANCE WORK STATEMENT (PWS)

SECTION C.1. GENERAL

C.1.1. Performance Work Statement. The Contractor shall provide all personnel, subsistence and supplies necessary to provide meals at the state operated full time dining facility located in the LTG James C. Dozier building. The Contractor shall perform to the standards in this PWS. The intent of this contract is a base plus two (2) option periods beginning 1 January 2017 – 31 December 2017. Two categories of diners are authorized meal service under this contract, Subsistence-in-kind (SIK), and NON SIK. The Government will provide payment only for SIK diners. Non SIK diners will pay for meals consumed. The Contractor shall adhere to the requirements of TBMED 530 and AR-30-22 as applicable to the performance standards in this contract. Payments will be based upon actual headcounts by meal type for each day as approved/verified by the Logistics Readiness Center, Food Service Branch, Fort Jackson.

NOTE: This PERFORMANCE WORK STATEMENT (PWS) contains areas of special emphasis for the administration of the Full Time Dining Facility (FTDF), Appendix 8 to the Master Cooperative Agreement by the South Carolina Military Department, Deputy for State Operations, hereinafter referred to as the Contractor.

DEFINITIONS

Commander – 218th Regimental Commander Site Commander – Commander of the McCrady Training Center Program Director’s Representative (PDR) – An individual appointed by the TAG-DOL to represent the Federal Government. Serves as the Dining Facility Manager’s primary point of contact. Represents the site Commander in matters of Quality Assurance.

NORMAL OPERATIONS

The Contractor shall provide food service operations in accordance with the terms and conditions of this Appendix and this PERFORMANCE WORK STATEMENT (PWS). The Commander will provide the Contractor with a projected headcount at least 72 hours prior to the meal serving period. The Contractor shall accept written changes to the projected headcount up until 12 hours prior to the meal serving period. Any change will be considered an official order for services. Projected headcount will be considered final and will result in payment to the Contractor for this projected amount or actual headcount, whichever is greater.

SPECIAL EVENTS:

The South Carolina Army National Guard (SCARNG), McCrady Training Center, hereinafter referred to as the South Carolina Regional Training Institute (SCRTI) may require meals for special events. The events will include military officers and staff and may include family, friends, and honored guests. The events may be, but are not limited to Holiday Meals, Army’s Birthday, Organization Day Social and promotion parties, Family Day, etc. These events may be scheduled during the day, evening and/or weekend hours. The Contractor shall be notified in writing at least one week prior to the event(s). The SCRTI will be invoiced for the appropriate meal rate (i.e., breakfast, lunch, or dinner) as stated in the pricing schedule if events are conducted in the dining facility. Extension of meal hours may be required to accommodate said events. SCRTI reserves the rights to negotiate with the Contractor’s Dining Facility Manager for special events held at the dining facility that are outside the scope of conventional breakfast, lunch, or dinner.

C. 1.1.2. Background. The South Carolina Army National Guard (SCARNG) operates the McCrady Training Center (McCrady), a cantonment area, which is located on the Southeastern corner of Fort Jackson, pursuant to a license granted under the authority of 32 U.S.C. § 503. Fort Jackson received a mission to train mobilized Individual Ready Reserve (IRR) soldiers in support of the Global War on Terrorism. It was determined that the best location for this training was at McCrady. The dining facilities at McCrady are operated by the Military Department of South Carolina, presently in accordance with South Carolina Appropriations Act, § 61.9. This operation is intended to be an “enterprise operation,” a self supporting organization, for the State Of South Carolina for the purposes of this contract doing business as "Crescent Moon Cafe", hereinafter referred to as Contractor. This contract incorporates the administration of the Full Time Dining Facility (FTDF), under the Master Cooperative Agreement by the South Carolina Military Department, Deputy for State Operations.

C.1.1.3. Normal Operations. The purpose of this contract is to reimburse the State of South Carolina, South Carolina Adjutant General’s Office for feeding mobilized Individual Ready Reserve (IRR) soldiers and Mobilized Navy Sailors. The Contractor shall establish a meal cost for each meal period (Breakfast, Lunch, and Dinner), Meals Ready to eat, and commercial box lunches. The contract will also be required to provide warming and cooling beverage service. The Contractor shall work with the military agency at the McCrady training center to develop projected meal requirements as required to prepare for each meal period.

C.1.2. Emergency Medical Treatment. Government furnished medical service is not available to Contractor personnel. The Contractor shall ensure employees are provided access to medical care in the local community.

C.1.3. Access to Facilities. The Contractor shall provide access to the dining facility for observation/ inspection by any Government agency or individual authorized access by the 218th Regimental Command.

C.1.4. Personnel. Hire and staff qualified personnel who can communicate with government representatives and diners.

Qualifications: Meet the requirements as specified in TB MED 530 Chapter 2 Management and Personnel.

Standards:

Personnel shall be citizens of the United States (U.S.) or poses a valid U.S. Immigration T-151 or I-94, Alien Registration Card.

Personnel shall read, write, speak, and understand English.

C.1.4.1. Contract Manager. Provide an on-site contract manager and alternate with authority to obligate the company and be responsible for overall performance (to include subContractors) of the contract to meet the specified performance standards. The Contractor shall submit names, addresses, and phone numbers of the contract manager and alternate to the Contracting Officer prior to performance (see Technical Exhibit C).

Standards:

The Contract Manager, or alternate, must be readily available to meet with Government representatives on the installation during the operating hours of the dining facility. Manager and alternate shall meet qualification requirements above.

C.1.4.2. Name Tags. Employees shall wear identification badges with a minimum of the Contractor's name and the employee's last name.

Standards:

Name tags are worn 100% of the time.

Name tags for managers and supervisors shall include their job title.

C.1.4.3. Conduct of Employees. Employees shall comply with all installation conduct policies listed at C.6.

Standards:

DOD 5500.7-R, Joint Ethics Regulation.

Contractor employees shall be courteous and polite to customers Contractor shall prohibit employees from performing work under this contract while under the influence of alcohol, drugs, and other incapacitating agents. The Contractor shall immediately remove and replace employees who are under the influence of alcohol or drugs.

The government reserves the right to direct the removal of an employee for misconduct, security reasons, or any obvious evidence of communicable disease.

Personnel policies listed at C.6.

Removal of contract employees for reasons stated above does not relieve the Contractor from responsibility for total performance.

C.1.4.4. Personnel Health and Hygiene. Personnel shall maintain compliance with sanitation and food safety standards.

Standards: TB MED 530, Chapter 2- Management and Personnel.

C.1.4.5. Employee Uniforms. Employees shall wear a clean and complete uniform when working.

Standards:

Uniforms are in good repair, freshly laundered, well fitting, color coordinated.

Employees wear socks, and shoes that are clean and cover the foot. Uniforms shall not contain commercial advertising except hats and name tags may contain the name of the Contractors firm.

C.1.4.6. Vehicle Operators. Contractor personnel operating privately-owned vehicles on the installation shall have a valid state license for the category of vehicle operated and shall comply with S.C. State regulations, AR 600-55 (The Army Driver and Operator Standardization Program), and AR 385-55 Prevention of Motor Vehicle Accidents, regarding motor vehicle use.

C.1.4.7. Loitering. Contractor employees shall not loiter in any working or patron area. Upon completion of their assigned shift, employees shall depart food service facilities. The Contractor shall allow only authorized personnel to be present in kitchens, storage, serving or ware washing areas.

C.1.5. Strike Contingency Plan. Provide and maintain a strike contingency plan for continuation of performance of services under this contract should the employees’ strike or a subContractor defaults.

Standards:

Written plan submitted to the Contracting Officer or COR not later than 20 days after award of contract (see Technical Exhibit C).

Plan approved by the Government.

C.1.6. Meal Serving Hours. Meal serving hours are listed in Technical Exhibit B. All changes to regular meal hours must be requested in writing through the Contracting Officer Representative.

C.1.6.1. Expanded Serving Hours. The Government will periodically require the Contractor to open early or extend the food serving period beyond the scheduled times to support troop movements. The government will attempt to give as much notice as possible when coordinating such changes. Contractor may be required to open early or extend the food serving period beyond the scheduled times in the event of fire, rescue operations, civil disturbances, severe weather, alerts and training exercises. The Contracting Officer may, pursuant to this provision, direct the Contractor to change the food serving period to feed diners affected by mission changes as stated above.

C.1.7. Sanitation Inspections. IAW local jurisdiction (city, township, county, State) the Installation Medical Advisor and/or the Fort Jackson Food Program Manager may inspect and evaluate the operation at any time to ensure compliance with State/Local sanitation standards. A copy of the military sanitation standards may be found in TB MED 530 located at the following website: http://www.army.mil/usapa/med/DR_pubs/dr_a/pdf/tbmed530.pdf. The Contractor shall become familiar with the military standard evaluation. Defects will be reported to the Logistics Readiness Center, Food Service Branch, Fort Jackson, for appropriate action. Sanitation discrepancies require correction and may be cause for shut down of the facility until required sanitation standards are restored. The Contractor shall be liable for excess costs in obtaining commercially prepared meals should a shut down occur based on the Contractor’s negligence involving sanitary procedures. Should a shut down occur as a result of Government fault or negligence, the Contractor shall be due an equitable adjustment to cover excess costs.

C.1.8. Environmental Protection. The Contractor shall comply with all applicable Federal, State, and local environmental protection laws, regulations, and standards.

C.1.9. Quality Control Plan (QCP). Establish and follow a comprehensive QCP that meets all requirements for food service establishments and TBMED 530. An outline of the Contractor's quality control program will be submitted to Fort Jackson Logistics Readiness Center Food Service Branch and the Contracting Officer a week prior to the start of service. The Government will review the Contractor’s program annually.

Standards:

Written plan submitted to the Contracting Officer a week prior to the start of service (See Technical Exhibit C).

C.1.9.1. As a minimum, the quality control program will include the following:

C.1.9.1.1. The QCP will include an inspection system covering all services required by this agreement. It must specify the areas to be inspected.

C.1.9.1.2. The QCP will include a method of identifying deficiencies in the quality control operations.

C.1.9.1.3. The QCP will include a method of documenting and enforcing quality control operations.

C.1.9.1.4. Contractor’s Dining Facility Manager will have accountability for quality operations.

C.1.9.2. Quality Control Records. Records of evaluations/inspections and corrective actions will be maintained by the Contractor at the installation/local office. The Contractor shall make these documents available to the Government throughout the term of this agreement.

C.1.10. Training. The Contractor shall ensure that the following training requirements are met and shall maintain an employee training plan / schedule.

C.1.10.1. Sanitation / Hazard Analysis Critical Control Point (HACCP). Conduct sanitation, food safety & HACCP training.

Standards: All personnel trained as prescribed by TB MED 530 100 % of the time. Managers, assistant managers, supervisors, and food sanitation leaders shall have a current Sanitation Certificate as required by TB MED 530, Chapter 2, Par 2-2 Demonstration of Knowledge.

C.1.10.2. Safety. The Contractor shall provide safety orientation and training to all employees prior to their initial start of work and at refresher training thereafter.

Standards: IAW TB MED 530 and AR 385-10.

C.1.10.3. Nutrition.

Conduct nutrition training for employees.

Standards: IAW AR 40-25, Nutrition Standards and Education

C.1.10.4. Headcount/Cashier.

Conduct headcounter and cashier training.

Standards: Headcounters and cashiers trained IAW Contractor’s Standard Headcount Operating Procedures (SOP), regulatory policy, meal rates, computer and power malfunctions, and cash register manufactures operating instructions 100% of the time.

C.1.10.5. Hazard Communication (HAZCOM) Training. As part of the Safety Program, the Contractor shall implement a HAZCOM plan in each facility or area to inform and train employees on the proper use of chemicals used while performing under this contract. The program shall be developed using manufacturers product information and Material Safety Data Sheets (MSDS). The program shall consist of an inventory of hazardous materials used in facilities, manufacturer’s MSDS and instructions on use of each material, proper label on each container and employee training.

Standards: DoDI 6055.5 Hazard Communication.

C.1.10.6. Fire Prevention Training and Fire Evacuation Training. As part of the safety program, the Contractor shall implement a fire prevention and evacuation plan in each building. Appoint in writing a responsible person/ supervisor to handle fire prevention in the facility.

Standards:

Fire prevention standards shall adhere to guidelines stipulated by AR 420-90, Chapter 6-1.

C.1.10.7. Training Certificates. The Contractor shall maintain certificates and records of all required training on site and shall make them available for Government inspection upon request.

C.1.11. Performance Evaluation Meetings. Attend performance meetings with government representatives.

Standards: Contract manager attends meetings during the first 6 months of the contract and often as deemed necessary thereafter.

C.1.12. Infrequent Cleaning Schedule. Cleaning schedules shall reflect the day/time for all tasks required less frequently than daily; e.g., light fixtures, Venetian blinds and windows, to be performed. Cleaning schedules shall be available to the Government upon request.

C.1.13. Security. The Contractor shall be responsible for the security of the dining facility and access to the installation as required (e.g. ID Cards, Vehicle registration) for all Contractor personnel authorized to work on the installation. All government furnished identification shall be returned to the government upon termination of the contract. The Contractor shall ensure employees are in compliance with AR 25-2, Information Assurance, and AR 525-13, Anti-Terrorism (reference section C.6)

C.1.13.1. Anti-Terrorism/Operation Security (AT/OPSEC) Requirements:

C.1.13.1.1. Antiterrorism (AT) Level I training: The Contractor is responsible for ensuring all employees possess and maintain current Information Assurance Technician (IAT) Level I professional certification during the execution of this contract. All Contractor employees, to include subcontractor employees, requiring access to Army installations, facilities and controlled access areas shall complete AT Level I awareness training within fifteen (15) calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The Contractor shall submit certificates of completion for each affected Contractor employee and subcontractor employee, to the COR within five (5) calendar days after completion of training by all employees and subcontractor personnel. AT level I awareness training is available at the following website:

https://atlevel1.dtic.mil/at.

C.1.13.1.2. Access and General Protection/Security Policy and Procedures: The Contractor and all associated subcontractor employees shall comply with applicable installation, facility and area commander installation/ facility access and local security policies and procedures (provided by government representative). The Contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce shall comply with all personal identity verification requirements as directed by DoD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in Contractor security matters or processes.

C.1.13.1.3. iWATCH Training: The Contractor and all associated subcontractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This locally-developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within fifteen (15) calendar days of contract award and within fifteen (15) calendar days of new employees commencing performance with the results reported to the COR within five (5) calendar days after contract award.

C.1.13.1.4. Operational Security (OPSEC) Standing Operating Procedure/Plan: The Contractor shall develop an OPSEC Standing Operating Procedure (SOP)/Plan within 90 calendar days of contract award, to be reviewed and approved by the responsible Government OPSEC officer, per AR 530-1, Operations Security. This SOP/Plan will include the Government's critical information, why it needs to be protected, where it is located, who is responsible for it, and how to protect it. In addition, the Contractor shall identify an individual who will be an OPSEC Coordinator. The Contractor will ensure this individual becomes OPSEC Level II certified per AR 530-1.

C.1.13.1.5. OPSEC Training: Per AR 530-1, Operations Security, new Contractor employees must complete Level I OPSEC training within 30 calendar days of their reporting for duty. All Contractor employees must complete annual OPSEC awareness training.

C.1.13.2. Key Control: The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting Officer.

C.1.13.2.1. In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

C.1.13.2.2. The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer.

C.1.14. Contractor Manpower Reporting. The Secretary of the Army affected an initiative to obtain better visibility of Contractor services workforce. In support of the initiative, the Office of the Assistant Secretary of the Army, Manpower and Reserve Affairs, implemented a process to capture information on funding source, contracting vehicle, organization supported, mission and function performed, and labor hours and costs for contracted efforts.

C.1.14.1. To support the initiative, all Contractors holding service contracts are required to report certain information. Contractors shall report information via a Contracting Manpower Report (CMR). The Office of the Assistant Secretary of the Army (Manpower & Reserve Affairs) operates and maintains a secure Army data collection site where the Contractor shall report ALL Contractor manpower (including sub-Contractor manpower) required for performance of this contract. The required information includes the following data elements:

C.1.14.2. Contracting Office, Contracting Officer, Contracting Officer’s Technical Representative;

C.1.14.3. Contract number, including task and delivery order number;

C.1.14.4. Beginning and ending dates covered by reporting period;

C.1.14.5. Contractor name, address, phone number, e-mail address, identity of Contractor employee entering data;

C.1.14.6. Estimated direct labor hours (including sub-Contractors);

C.1.14.7. Estimated direct labor dollars paid this reporting period (including sub-Contractors);

C.1.14.8. Total payments (including sub-Contractors);

C.1.14.9. Predominant Federal Service Code (FSC) reflecting services provided by Contractor (and separate predominant FSC for each sub-Contractor if different);

C.1.14.10. Estimated data collection cost;

C.1.14.11. Organizational title associated with the Unit Identification Code (UIC) for the Army Requiring Activity (the Army Requiring Activity is responsible for providing the Contractor with its UIC for the purpose of reporting this information);

C.1.14.12. Locations where Contractor and sub-Contractors perform the work (specified by zip code in the United States and nearest city, country, when in an overseas location, using standardized nomenclature provided on website);

C.1.14.13. Presence of deployment or contingency contract language; and

C.1.14.14. Number of Contractor and sub-Contractor employees deployed in theater this reporting period (by country). As part of its submission, the Contractor shall also provide the estimated total cost (if any) incurred to comply with this reporting requirement.

C.1.14.15. The Reporting Period shall be the period of performance not to exceed 12 months ending September 30 of each government fiscal year. Contractors must report the information by 31 October of each calendar year. Contractors shall report the required information to the CMR System. Data may be entered into the CMR system at any time during the contract’s period of performance; however, data must be accurate and complete and entered into CMR during the data gathering period of 1 October through 30 September for every year, or part of a year, for which the contract is in force. The CMR System web address is as follows: https://cmra.army.mil/ . Contractors may direct questions to the help desk at 703-377-6199.

C.1.14.16. Contractors may use a direct Extensible Markup Language (XML) data transfer to the database server or fill in the fields on the website. The XML direct transfer is a format for transferring files from a Contractor’s systems to the secure web site without the need for separate data entries for each required data element at the website. The specific formats for the XML direct transfer may be downloaded from the web site.

C.1.15. Access To Facilities. The Contractor shall be responsible for safeguarding all Government property provided for Contractor use. At the end of each work day, Government facilities, equipment and material shall be secured.

SECTION C.2 DEFINITIONS/ACRONYMS

C.2.1. Standard Definitions. Federal Acquisition Regulation (FAR), Dictionary of US Army Terms, AR 310-25 and Authorized Abbreviations and Brevity Code, AR 310-50, are the references for definitions and acronyms not listed below.

DEFINITIONS

Acceptable Quality Level (AQL). The AQL is the maximum percent defective, the maximum number of defects per hundred units, or the number of defects in a lot that, for purposes of sampling inspection, can be considered satisfactory.

Administrative Contracting Officer (ACO). A Contracting Officer who is administering contracts.

Army Federal Acquisition Regulation Supplement (AFARS). The Army's supplement to the Federal Acquisition Regulation.

Common Access Card (CAC Card). Common access cards are required to access computers and to digitally sign documents and email. To use a government computer a CAC card is required.

Class A Telephone. Telephone service, which is unrestricted, for use on-post and commercial calls.

Class C Telephone. Telephone service, which is restricted to interpost calls from one post telephone to another.

Commander – 218th Regimental Commander and other officers in charge of operations and personnel.

Commercial and Government Entity (CAGE) Code. An identification code assigned to the Contractor and is required by the Contracting Officer (Property Administrator) and Contractor from the Defense Logistics Service Center. The CAGE code is also required on the annual Government facilities report. Use DD Form 2051 to request the CAGE code.

Contracting Officer (KO). People with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings.

Contracting Officer's Representative (COR). An individual from the functional activity appointed by the Contracting Officer and delegated specific authority to monitor contract performance and to perform specific contract administration functions.

Contractor – South Carolina Military Department’s Deputy for State Operations Program Manager / TAG-DOL – Logistics Directorate

Contract Discrepancy Report (CDR). A formal method documenting unsatisfactory Contractor performance (contract deficiencies and defects against the AQL) in the contract file.

Defective Service. A unit of service, which contains one or more defects and does not conform with specified requirements.

FTDF – Full Time Dining Facility

Government – the Federal Government

Local Access Network Connections (LAN). An installation landline connecting the Army Management Information System modules to the mainframe computer system.

Lot. The total number of service outputs in an evaluation period; as defined in the AQL column of the Performance Requirement Summary. The lot size is used to determine the sample size (or number of inspections).

Percent of Sample Found Defective. A percentage determined by dividing the number of defects by the sample size. The resulting number is used to make an equitable deduction from the contract price or award fee for non-performance.

Performance Requirements Summary (PRS). The PRS identifies key performance indicators and standards that represent logical service outputs that will be evaluated by the Government to assure the Contractor is fulfilling the terms of the contract.

Performance Standard. A measurable output or result associated with the performance-based description of a requirement found in the PWS.

Performance Assessment Plan (PAP). Defines what the Government must do to ensure that a Contractor has performed IAW specified performance standards. Focuses on the level of performance required by the PWS rather than on the methodology used by the Contractor to achieve that performance. PAP was formerly called the Quality Assurance Surveillance Plan (QASP).

Planned Sampling. A sampling (inspection) method used to evaluate Contractor tasks and services performed less frequently than daily. Evaluations that are scheduled when tasks and services are performed; e.g., receiving and storage service, field-feeding service, and tasks scheduled IAW the approved cleaning plan.

Property Control Plan (PCP). Extensive plan explaining how property accountability will be conducted throughout the life of the contract.

Quality Control. Those actions taken by the Contractor to control the in-process performance of goods or services to ensure that contract quality standards are met.

Random Sampling. A sampling (inspection) method used to evaluate contract tasks and services performed daily. It is the primary method for measuring contract performance. Each service output in a lot has an equal chance of being selected for inspection. The results of random inspections are evaluated against the number of allowable defects to determine the overall quality of the lot (service).

Sample. A sample (inspection) consists of one or more service outputs drawn at random from a lot. The number of outputs in the sample is the sample size.

SCRTI – South Carolina Regional Training Institute

Site Commander – Commander of the McCrady Training Center

C.2.2. Technical Definitions Peculiar to This Contract.

Accredited Sanitation Program: A certificate program that has been evaluated and listed by an accrediting agency as conforming to national standards for organizations that certify individuals. Individuals will have completed a formal course of study through, or equivalent to; 1) the Educational Foundation of the National Restaurant Association Course in Applied Food Service Sanitation, 2) the U.S. Army Quartermaster Center and School Food Service Sanitation Certification Course, 3) or examination results from the Educational Testing Service (ETS) showing satisfactory completion of the Food Protection Certification Program, and 4) a course of study that is offered from an accredited college or university approved by the Installation Medical Authority.

Army Food Program. A comprehensive program which encompasses all phases of food service, from; procurement, inspection, transportation, storage, distribution, issue and sale, preparation, and serving meals in garrison dining facilities and in the field.

Clean. Free of visible signs of food, food residue, ingredients, grease, soap, and foreign matter.

Critical Control Point. An essential point in the flow of food, at which control can be applied so that a food safety hazard can be prevented, eliminated or reduced to an acceptable level.

Dinnerware. Eating, drinking, and serving utensils for table use, such as flatware including knives, folks, and spoons; hollowware including bowls, cups, serving dishes, and tumblers; and plates.

Dining Facility Account. The dining facility account is a record of food purchased, issued, used, and on hand as reflected in dollars.

Dining Facility Attendant (DFA) Service. Those activities which comprise janitorial and custodial functions within a dining facility including, but not limited to; sweeping, mopping, scrubbing, trash removal, dishwashing, waxing, stripping, buffing, window washing, pot and pan cleaning and related quality control. Tasks include sweeping, raking and picking up trash and debris within a certain distance around building.

Educational Foundation of the National Restaurant Association (NRA). Educational Foundation of the National Restaurant Association, (20 North Wacker Drive, Chicago, IL 60606) is a nonprofit education foundation created by restaurateurs and other food service executives and governed by a board of trustees, representing all sectors of the industry and associated academic and commercial institutions.

Educational Testing Service. The Educational Testing Service of Princeton, NJ is a nonprofit corporation engaged in test development, test administration and educational research. The Food Protection Certificate Program test is designed to test persons who have ongoing on-site responsibility for protecting the consumer from foodborne illness in food preparation, serving, or eating establishments. Educational Testing Service, Food Protection Certification Program, CN 6515, Princeton, NJ 085416515.

Expendable/Durable Supplies. Items, which are consumed in use, regardless of type classification or unit, price.

Field Feeding. Tasks associated with preparing meals including beverages, packaging food for shipping from a garrison dining facility to feed soldiers at field training sites.

Food borne Disease Outbreak. The occurrence of two or more cases of a similar illness resulting from the ingestion of a common food.

Food Contact Surface. A surface of equipment or a utensils with which food normally comes in contact. This includes equipment and utensils from which food may drain, drop or splash back into food, or onto surfaces normally in contact with food.

Food Handlers. Food service personnel who work where unsealed, raw food or drink is handled, processed, prepared or served, and personnel who touch food or food contact surfaces.

Full Food Service (FFS). Those activities that comprise the full operation of a dining facility.

Government Furnished Property (GFP). All facilities, equipment, food and supplies owned or leased by the Government provided to the Contractor for use in performance of this contract.

Government Property. All property owned by or leased to the Government or acquired by the Government under the terms of the Contract. Government property includes both Governmentfurnished property and Contractor acquired property as defined in FAR 45.101.

HACCP Plan: A written document that delineates the formal procedures for following the Hazard Analysis Critical Control Point (HACCP) principles developed by The national Advisory Committee on Microbiological Criteria for Foods.

Hazard: a biological, chemical, or physical property that may cause an unacceptable consumer health risk.

Installation Commander. A commander of any Army installation, military community for USAREUR, area commander for EUSA, state adjutant general for ARNG, and MUSARC commander for USAR.

Food Program Manager. An officer, warrant officer, noncommissioned officer, or Department of the Army civilian responsible to the installation commander for matters relating to food service.

Installation Medical Authority (IMA). Installation Medical Authority refers to the Unit Surgeon, Command Chief Surgeon, U.S. Army Medical Center Commanders, and the Director of Health Services or Center Commanders, and the Director of Health Services or his/her representative responsible for defining, setting and monitoring sanitary standards and procedures.

Leftovers. Leftovers are the un-served portions of any item that was prepared for a specific meal, protected from contamination, and held at a proper temperature.

Major Maintenance. The maintenance and repair of equipment, including the restoration or replacement of parts, as necessitated by wear and tear, damage, failure of parts, or the like.

Meal Serving Hours. Hours designated by the Government when the dining facility serving lines are open for service.

Minor Maintenance. Normal operator care of equipment recommended by the manufacturer. Minor maintenance is limited to cleaning, oiling, greasing, tightening of nuts and bolts, and other minor tasks.

National Stock Number (NSN). A number used to identify a Government supply item.

Night Meal. The meal served during the late evening to early morning hours (referred to as the midnight meal). The night meal may be a breakfast or dinner meal.

Nonfood Surface. All exposed surfaces other than those included in food or splash zones.

Operating Hours. Operating hours for each facility are listed at TE 2. Operating hours specify the time prior to the scheduled start of meal service for the first meal of the day to time following the scheduled close of meal service for the day of operation.

Operational Ration. Packaged, semi-perishable meals issued to personnel for use under field conditions.

Perishable Subsistence. Those food items with limited shelf life that normally require controlled conditions of temperature, and/or humidity during transportation and storage.

Portion Control. Serving of equal amounts to each dinner in accordance with prescribed menus and recipes.

Potentially Hazardous Foods (PHF). Any food that promotes the rapid growth of bacteria. Maybe characterized as high protein and acid foods with water activity above 0.86(H2).

Preventive Medicine Activity. The local medical authority responsible for inspecting sanitary conditions of dining facilities and safe food handling protection.

Prime Vendor. A Department of Defense Contractor who has responsibility to supply and furnish subsistence to the dining facility.

Progressive Food Preparation (Batch Cookery). The continuous preparation of food items at selective time intervals during the entire meal period as the food is consumed. The objective is to match the flow of diners through the serving lines so that freshly prepared, quality food is always provided. Progressive cooking reduces the need to hold foods for long periods of time that result in loss of flavor, color, texture, and nutritive value. Exceptions to progressive cooking are; baked or prepared desserts, soups, gravies, meat sauces, and other saucetype items that do not deteriorate in flavor when held throughout the serving period.

Ration. The allowance of food for the subsistence of one person for one day.

Regular Menu. A menu offered at the breakfast, lunch and dinner meal which provides the diner, as a minimum, with a choice of two meats/entrees, two vegetables, two starches, assorted deserts, beverages and bread/rolls, and appropriate condiments.

Safe Temperatures. The internal product temperature of potentially hazardous food (PHF) shall be 40oF (7oC) or below, 140oF (60oC) or above.

Sanitizing. The process of reducing the number of microorganisms on a surface to safe levels.

Sanitizing Solutions. A chlorine solution "or any other chemical sanitizing agent allowed under 21 CFR 178.1010" as defined in TB MED 530.

Semi-perishable Subsistence. Food item that do not spoil or deteriorate rapidly, such as canned, dried, dehydrated, and other items that may under normal conditions be transported and stored un-refrigerated.

Serving Line(s). The location and equipment within dining facilities where diners are served food.

Short Order Menu. A fast food menu offered at the lunch and dinner meal which provides the diner, as a minimum, with a choice of prepared to order cold or grilled sandwiches, hamburgers, cheeseburgers, and hot dogs, in addition to other items; e.g., chili, French fries, baked beans, potato or macaroni salad, potato chips, salads, soups, assorted desserts, beverages and appropriate condiments.

Special Meals. Meals offered outside of the normal cyclic menu that support special occasions; e.g., Thanksgiving, Christmas, and the Army’s Birthday, to include special theme meals to honor ethnic and American heritage events.

Subsistence. Food items required for feeding troops. This term includes all foods, nonalcoholic beverages, condiments, accessory foods and ice.

SubsistenceinKind (SIK). Meals furnished to enlisted personnel at Government expense, rather than money in lieu thereof.

Sustainability Management System (SMS). Sustainability plan to protect financial (profit), human (people), and natural resources (planet). http://www.sustainability.army.mil

System Administrator (SA). The individual responsible for planning and controlling the use of the Army Food Management Information System and Subsistence Prime Vendor Interpreter hardware and software.

Troop Issue Subsistence Activity (TISA). The accountable element of an installation responsible for managing the acquisition and accounting for subsistence supplies for appropriated fund dining facilities, field feeding, operational rations, contingency stocks, reserve component customers and authorized nonappropriated fund activity customers.

Troop Issue Subsistence Officer (TISO). An individual who is accountable for government subsistence and who is responsible for supervising the TISA functions.

Veterinary Activity. A part of VETCOM that is responsible for inspecting all food to determine fitness of safety for human consumption.

Work Days. Work days Monday through Friday, excluding national holidays.

Work Order. A request made to Directorate of Public Works (DPW) for maintenance (equipment repair, service, and calibration) and facility renovations.

C.2.3. Acronyms.

AFARS. Army Federal Acquisition Regulation, Federal Acquisition Regulation Supplement.

AFMIS. Army Food Management Information System.

AR. Army Regulation.

ARCS. Army Ration Credit System.

ARNG. Army National Guard.

BDFA. Basic Daily Food Allowance.

CAC. Common Access Card

CM. Contractor Meal.

COR. Contracting Officer’s Representative

DA. Department of Army.

DFA. Dining Facility Attendant.

EFM. Employee Family Member.

FAR. Federal Acquisition Regulation.

FFS. Full Food Service.

ETS. Educational Testing Service.

FM. Field Manual.

GPA. Government Property Administrator.

GFP. Government Furnished Property.

HACCP. Hazard Analysis Critical Control Point

IAW. In Accordance With.

IMA. Installation Medical Authority.

IMCOM. Installation Management Command. http://www.ima.army.mil/sites/hq/default.asp

KO. Contracting Officer.

MRE. Meal, ReadytoEat.

NSF. National Sanitation Foundation.

NSN. National Stock Number.

PHF. Potentially Hazardous Foods.

QA. Quality Assurance.

QC. Quality Control.

RC. Reserve Components.

SA. System Administrator.

SB. Supply Bulletin.

SOP. Standing Operating Procedure.

TB. Technical Bulletin.

TE. Technical Exhibit.

TB MED. Technical Bulletin Medical.

TISA. Troop Issue Subsistence Activity.

TISO. Troop Issue Subsistence Officer.

TM. Technical Manual.

TRAP. Training Requirement Arbitration Panel.

USAR. United States Army Reserve.

SECTION C.3 GOVERNMENT FURNISHED PROPERTY (GFP) AND SERVICES

C.3.1. General. Under this contract the Government, Fort Jackson, will not furnish any Government Provided Services except those listed below.

C.3.2. Performance Assessment. The Government will monitor the Contractor's performance to determine the effectiveness of the Contractor's quality control program/system. The Performance Assessment Plan (PAP) is an attachment for information.

C.3.3. Veterinary Service & Preventive Medicine. Installation medical authority representatives will randomly inspect food service operations for compliance with sanitation standards of TB MED 530 and check food quality IAW USDA standards.

C.3.4. Assistance. The Government will provide technical assistance as specified in this contract.

C.3.5. Overflow Feeding Facility. The Government will make arrangements with the 218th Regimental Commander to provide an overflow facility for the Contractor’s use when the average headcount per meal exceeds 700 for a period expected to go beyond 7 days.

SECTION C.4 CONTRACTOR FURNISHED ITEMS

C.4.1. General. The Contractor shall furnish all supplies and services to meet performance requirements, except that specified as Government Furnished Property and Services in Section C.3.

C.4.2. Employee Uniforms. The Contractor shall furnish a complete uniform, to all personnel employed under this contract.

Standard: All employee in complete uniform 100% of the time.

C.4.3. Office Equipment for Administration Office. The Contractor shall furnish office equipment, supplies, and tools necessary to meet performance requirements.

C.4.4. End of Month Reports. The Contractor shall provide prepare and submit end of month reports. The reports shall include such items as total meals served each month and number of employees working for the Contractor.

Standard:

Report received by the government not later than the 10th workday of each month.

Total meals served report will list the quantity of meals provided each day by meal (breakfast, lunch, dinner) and type (hot meals, box lunches, meal-ready-to-eat {MRE}). This report will be separated into two categories Army and Navy.

C.4.5. Cashier Change Fund. The Contractor shall supply change for cashier service in each dining facility to ensure change is available to provide change to cash customers.

C.4.6. Menu Plan. The Contractor shall develop a menu plan that defines menu items for service in the facility. The Contractor shall provide the menu plan to the COR and KO 14 days prior to performance for approval. Changes to the menu plan will be submitted as necessary to maintain an up to date menu plan on file. (See Technical Exhibit C).

C.4.7. Subsistence. The Contractor shall provide all subsistence items necessary to meet the performance requirements of this contract.

Standard:

Perishable and non-perishable subsistence are available 100% of the time to meet the performance requirements of this contract.

C.4.7.1. Warming/Cooling Beverage Service. The Contractor shall supply warming/cooling beverages & soup as during hot or cold weather.

Standard:

Warming beverages: Coffee, cocoa, soup, hot cups, spoons, cream, sugar, and sugar substitute.

Cooling beverages (Iced): Flavored beverage, water, sport drink, juice, and cups

C.4.7.2 Operational Rations. The Contractor shall provide all operational rations to meet the performance of this contract.

Standard:

MRE w/flameless ration heater in each meal (8970-00-149-1094) provided 100% of the time.

Commercial box lunches with drink (Shelf stable type) provided as requested 100% of the time.

Meals only issued with COR approved request according to procedures listed in C.5.4.1.

Shelf Stable Meal Standards: Shelf stable meals will be comparable to the suggested meal kit samples below and provided in at least three varieties:

(2 Pack), Cereal Bar, Orange Juice Can, UHT Milk Pack, Mint, Cutlery Kit

C.4.8. Marketing Material. The Contractor shall work with food vendors to obtain free marketing material (table tents, banners, and posters) to display in the facility when available.

C.4.9. Menu boards. The Contractor shall supply menu boards and menu marketing material as part of the performance of this contract. Menu boards will describe foods to be served for the current days meals and include at a minimum calories and portion size. Menus shall be positioned inside where diners can view the menu before reaching the headcount station.

Standards:

Menu boards are available at each dining facility entryway, in good working order, readable by the customer, replaced when needed.

SECTION C.5.1 SPECIFIC TASKS

FULL FOOD SERVICE (FFS)

C.5.1 Menus. The Contractor shall provide menus as indicated in the approved menu plan.

Standard:

Contractor adheres to approved menus 100% of the time.

C.5.2. Food Storage, Preparation and Service.

C.5.2.1. Storage of Subsistence. The Contractor shall store subsistence in accordance with TB Med 530 Chapter 3 and state health codes.

C.5.2.2. Food Preparation. Food will be prepared in accordance with TB Med 530 Chapter , company recipes, and nutritional standards outlines in AR 20-25.

C.5.2.3. Food Serving.

Provide meal service to meet the performance requirements below:

#1- Serve meals and maintain self-service items, ice and beverages during designated meal serving periods.

Standards:

Approved menus.

TB MED 530 Chapter 3 all applicable sections.

FM 10-23-2 Part Five Chapter 29 & Chapter 9 Appropriate condiments are available for diners without delay.

TB MED 530, 3-13/14 -Use utensils to handle prepared foods; separate utensil for each product.

#2 - Provide dinnerware, utensils and trays to diners.

Standards: Clean and sanitized dinnerware, utensils and trays are available 100% of the schedule meal serving period.

Paper plates, cups and plastic flatware are provided during dishwasher malfunctions.

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