1ICIDS_SOW.pdf

SCOPE OF WORK

INTEGRATED COMMERCIAL INTRUSION DETECTION SYSTEM

(ICIDS-III) MAINTENANCE AND REPAIR SUPPORT SERVICES

1. General. The contractor will provide a certified, qualified Integrated Commercial Intrusion Detection System III (ICIDS-III)/DAQ Electronics Security Management System (SMS) technician(s) to provide maintenance, repair and system administration support and training for the ICIDS-III platform at National Training Center (NTC) and Fort Irwin CA 92310. Maintenance/repair/system administration support & training will consist of quarterly maintenance and training visits; telephonic technical support to include assisting the customer with trouble shooting and general navigation of the software (e.g. creating mimics); emergency/unscheduled visits and DAQ annual software assurance for the base year and 4 option years.

2. Support.

2.a. Quarterly Maintenance Visits. Provide an ICIDS-III/DAQ SMS certified technician(s) to complete on site quarterly maintenance tasks. The contractor technician(s) will travel to the site, be on site for (3) three consecutive eight hour days per quarter for maintenance and system administration support. Corrective maintenance consists of fault isolation and replacement of defective components to restore full system operation. A contractor supplied quarterly maintenance visit checklist will be completed and signed by Fort Irwin Physical Security and contractor personnel at the end of each quarterly maintenance visit. The checklist will verify that system software diagnostics have been run and any diagnosed problems have been corrected, communications is operational to all zones, determination of status of shunted/offline/disabled sensors or zones, maintenance and general cleaning of the Operator Work Station (OPWS) & the Primary Monitoring Console (PMC) Cabinet, control panel checks IAW the manufacture’s recommendations, system backups and account scheduling of the DAQ SMS database & CallistoView Remote Area Data Collector (RADC) files have been conducted, and data base maintenance and software upgrades, including installation and programming as required, have been conducted.

System administration support will consist of remedial training and assisting the ICIDS- III administrator and designated representatives with navigating StarWatch, system configurations, generating and managing logs and reports, conducting system backups, creating mimics and completing common tasks. System administration and training will be subordinate to the completion of quarterly repair and maintenance tasks and the completion of the quarterly maintenance checklist. Quarterly maintenance tasks will NOT include tasks inspection, zone walk tests or preventative maintenance, repair or replacement of the sensors, RADCs, battery backups, duress switches and wiring within protected zones (i.e. components of the back end). The contractor’s proposal will include all of the costs for labor, lodging and travel to complete quarterly maintenance of the ICIDS-III DAQ as defined in the SOW for the base year and 4 option years.

2.b. Unscheduled/Emergency Visits. Upon request of the customer the contractor will provide an ICIDS-III/DAQ SMS certified technician(s) for up to two (2) unscheduled/emergency visits per year. The unscheduled/emergency visit(s) will consist of either two separate one (1) eight hour days on site or two consecutive eight hour days on site. The contractor will arrive on site within forty-eight (48) hours of the customer’s emergency visit request. The customer will have the option to utilize the travel costs and labor hours programed for unscheduled/emergency visits for non-emergency visits (e.g. installation of a new zone). The contractor will arrive on site within eight (8) working days of the customer’s non-emergency visit request unless the customer agrees to an arrival date which is outside of the eight working day window.

The contractor’s proposal will include all of the costs for labor, lodging and travel to complete unscheduled/emergency visits for the ICIDS-III DAQ as defined in the SOW for the base year and 4 option years.

2.c. Telephonic Technical Support. The Contractor will provide 24/7/365 technical phone support to the ICIDS-III System Administrator or designated representatives for the ICIDS-III for one year, not to exceed 120 hours per year. The contractor will respond to a request for technical phone support within one hour of the customer’s request. The contractor’s proposal will include all of the costs for labor to provide technical phone support for the ICIDS-III DAQ as defined in the SOW for the base year and 4 option years.

3. Material/Equipment. The contractor will provide all tools and test equipment necessary to accomplish the required work. In the event repair parts or equipment replacement is required to accomplish the work the contractor will provide the quantity, nomenclature and manufactures part number of the required component(s) to the Physical Security staff for procurement by the government.

4. Software Assurance. The contractor will provide the DAQ SMS Annual Software Assurance in the base year and each option year.

5. Documentation. The contractor will document all system, maintenance, repair and service and system reconfiguration and provide copies of the documents to the Fort Irwin Physical Security staff.

6. Quality Control. The contractor is subject to periodic inspections conducted by the System Administrator, or designated representative, members of the Physical Security Branch of Directorate of Emergency Services and the ultimate end users (units whose assets are being protected). Technicians shall be ready with all necessary tools, test equipment, and supplies necessary to trouble shoot and correct system faults after testing is complete. Any failure to accomplish the work associated with this SOW which results degradation or failure with the operation of the ICIDS-III alarm system will be viewed as unsatisfactory work and will not be accepted. The Contractor will provide a ets775 Highlight quality control plan to the COR within 10 days of award. The Contractor will provide a safety plan to COR within 10 days of award.

7. Contractor Manpower Reporting. The Office of the Assistant Secretary of the Army (Manpower & Reserve Affairs) operates and maintains a secure Army data collection site where the contractor will report ALL contractor manpower (including subcontractor manpower) required for performance of this contract. The contractor is required to completely fill in all the information in the format using the following web address: https://cmra.army.mil/. The required information includes:

(1) Contracting Office, Contracting Officer, Contracting Officer’s Technical Representative;

(2) Contract number, including task and delivery order number;

(3) Beginning and ending dates covered by reporting period;

(4) Contractor name, address, phone number, e-mail address, identity of contractor employee entering data;

(5) Estimated direct labor hours (including sub-contractors);

(6) Estimated direct labor dollars paid this reporting period (including sub-contractors);

(7) Total payments (including sub-contractors);

(8) Predominant Federal Service Code (FSC) reflecting Services provided by contractor (and separate predominant FSC for each sub-contractor if different);

(9) Estimated data collection cost;

(10) Organizational title associated with the Unit Identification Code (UIC) for the Army Requiring Activity (the Army Requiring Activity is responsible for providing the contractor with its UIC for the purposes of reporting this information);

(11) Locations where contractor and sub-contractors perform the work (specified by zip code in the United States and nearest city, country, when in an overseas location, using standardized nomenclature provided on website);

(12) Presence of deployment or contingency contract language; and

(13) Number of contractor and sub-contractor employees deployed in theater this reporting period (by country). As part of its submission, the contractor will also provide the estimated total cost (if any) incurred to comply with this reporting requirement.

8. Site and Facility Access Requirements.

8.a. National Crime Information Center (NCIC-III) Check. A favorable National Crime Information Center (NCIC-III) inquiry is required annually for all contractor employees requiring installation access. The Fort Irwin Director of Emergency Services will conduct the inquiry. The government is responsible for providing timely access to facilities necessary to accomplish the SOW and providing escort(s) when required for access to classified sites.

8.b. Anti-Terrorism (At) Level I Training Requirement. All contractor employees, including subcontractor employees, requiring access to Army installations, facilities, or controlled access areas shall complete AT Level I awareness training within 60 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever applies. The contractor shall submit certificates of completion for each contractor employee and subcontractor employee requiring access to Army installations, facilities, or controlled access areas to the COR (or to the contracting officer, if a COR is not assigned) within 60 calendar days after completion of training.

AT Level I awareness training is available at https://jkodirect.jten.mil Course #JS-

US007.

8.c. iWATCH Training. The contractor and all associated subcontractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity Anti-Terrorism Officer (ATO)). This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 60 calendar days of contract award and within 60 calendar days of new employees’ commencing performance, with the results reported to the COR no later than 60 calendar days after contract award. Training may be obtained at http://www.myarmyonesource.com/familyprogramsandservices/iwatchprogram/default.a spx.

8.d. Physical Access. A continuous uninterrupted installation/maintenance period is presumed. If the contractor's installation period is interrupted for lack of AC power, a customer caused delay, higher threat conditions or any other delay outside of the contractor’s control, additional costs will be required to cover any overtime, additional labor or return trip or trips to complete the installation/maintenance/repair.

9. Personnel Security Requirements. The contractor will maintain a SECRET Facility Clearance with all personnel working on site holding an active SECRET clearance or at a minimum an interim SECRET clearance. Site Visits will be sent via JPAS if requested by the customer.

10. Contractor Qualification Requirements. ICIDS-III operates on proprietary software therefore only vendors appearing on the DAQ Electronics Value Added Resellers (VAR) list (31TUhttp://www.daq.net/corporate/var-list/U31T) will be considered for the award of this solicitation. Proof of certification must be provided with solicitation and http://www.daq.net/corporate/var-list/ prior to award of contract. The contractor will only use those technicians trained, qualified and certified to perform all work associated with the installation, repair and maintenance of the ICIDS-III.

11. Site Description. The Fort Irwin ICIDS-III platform consists of approximately 110 zones, one Poller Mux, two SCIF servers, one Primary Monitor Console (PMC), one Operator Work Station (OPWS), one PMC Cabinet and one Remote Status Monitor (RSM). Fort Irwin is located in the Mojave Desert approximately 35 mile north-east of Barstow, Ca. The nearest major airports are Ontario International Airport in Ontario, CA and McCarran International Airport in Las Vegas, NV.