Solicitation_Amendment.pdf

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Attached to
Range Hood Vent Cleaning Federal contract opportunity
Solicitation number
W9124A-13-R-0001
Issued by
Department of the Army Materiel Command Army Contracting Command Aberdeen Proving Ground

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Amended Solicitation-Range Hoods

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W9124A-13-R-0001

ACC-APG

GARRISON COMMERCIAL ACQUISITION

BUILDING 22208

FT HUACHUCA AZ 85613

(520) 538-6503

UNDER DPAS (15 CFR 700)

11. DELIVERY FOR FOB

RFQ

SEE SCHEDULE

14. METHOD OF SOLICITATION

IFB RFP

CODE

SEE ADDENDUM

BLOCK IS MARKED

DESTINATION UNLESS

12. DISCOUNT TERMS

(No Collect Calls)

$7.0

13b. RATING

13a. THIS CONTRACT IS A RATED ORDER

X

CODE

W9124A-13-R-0001 22-Oct-2012

b. TELEPHONE NUMBER

538 3764

8. OFFER DUE DATE/LOCAL TIME

01:00 PM 02 Nov 2012

5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV 3/2005)

Prescribed by GSA

FAR (48 CFR) 53.212

(TYPE OR PRINT)

(SIGNATURE OF CONTRACTING OFFICER) 31c. DATE SIGNED

ADDENDA ARE

26. TOTAL AWARD AMOUNT (For Gov t. Use Only )

22. UNIT 23. UNIT PRICE 24. AMOUNT21. QUANTITY

CODE 10. THIS ACQUISITION IS

UNRESTRICTED

FAX: NAICS:

TEL:

CODE 18a. PAYMENT WILL BE MADE BYOFFEROR

SUCH ADDRESS IN OFFER

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT

BELOW IS CHECKED

TEL.

W9124A

SIZE STD:

9. ISSUED BY

FACILITY

CODE

17a.CONTRACTOR/

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a. UNLESS BLOCK

15. DELIVER TO CODE W61RSF 16. ADMINISTERED BY

DIRECTORATE OF PUBLIC WORKS

FRANCIS (FRANK) X. BUSHMAN

IMWE-HUA-PWE, BLDG 22422

3040 BUTLER AVE

FORT HUACHUCA AZ 85613

TEL: 520 533 2717 FAX:

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME

JAMES ANDERSON

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NUMBER

(TYPE OR PRINT)

30b. NAME AND TITLE OF SIGNER 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a.UNITED STATES OF AMERICA

0 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1. 52.212-4. FAR 52.212-3. 52.212-5 ARE ATTACHED.

25. ACCOUNTING AND APPROPRIATION DATA

1. REQUISITION NUMBER

19. ITEM NO. 20. SCHEDULE OF SUPPLIES/ SERVICES

SEE SCHEDULE

561790

TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DELIVER ALL ITEMS

SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY ADDITIONAL SHEETS

SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED HEREIN.

SB

HUBZONE SB

SET ASIDE: 100 % FOR

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, AND 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

0010240693

ARE NOT ATTACHED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

TEL: EMAIL:

1 COPIES

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

.OFFER DATED YOUR OFFER ON SOLICITATION

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN 29. AWARD OF CONTRACT: REFERENCE

X

8(A)

SVC-DISABLED VET-OWNED SB

EMERGING SB

X

X

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

(CONTINUED)

SEE SCHEDULE

19. ITEM NO. 20. SCHEDULE OF SUPPLIES/ SERVICES 21. QUANTITY 22. UNIT 24. AMOUNT

PAGE 2 OF

23. UNIT PRICE

ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: ______________________________________________________

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f . TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

37. CHECK NUMBER

FINALPARTIALCOMPLETE

36. PAYMENT35. AMOUNT VERIFIED

CORRECT FOR

34. VOUCHER NUMBER

FINAL

33. SHIP NUMBER

PARTIAL

38. S/R ACCOUNT NUMBER 39. S/R VOUCHER NUMBER 40. PAID BY

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT

41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE

42a. RECEIVED BY (Print)

42b. RECEIVED AT (Location)

42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS

STANDARD FORM 1449 (REV 3/2005) BACK

Prescribed by GSA

FAR (48 CFR) 53.212

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

Section SF 1449 - CONTINUATION SHEET

52.212-1 ADDENDUM

INSTRUCTIONS TO OFFEROR-COMMERCIAL ITEMS.

Please TOTAL All CLIN’ s, IN YOUR QUOTE to show an overall FINAL

Price which includes shipping, and include the FOB DELIVERY lead time.

GGGOOOVVVEEERRRNNNMMMEEENNNTTT RRRFFFQQQ SSSFFF 111444444999 FFFOOORRRMMMAAATTT MMMUUUSSSTTT BBBEEE UUUSSSEEEDDD!!! IIIFFF NNNOOOTTT UUUSSSEEEDDD YYYOOOUUU WWWIIILLLLLL BBBEEE

CCCOOONNNSSSIIIDDDEEERRREEEDDD NNNOOONNN RRREEESSSPPPOOONNNSSSIIIVVVEEE!!!

An organized site visit has been scheduled for-- 8am ( local time) on Thursday 25 October 2012 Participants will meet at-- Directorate of Contracting, Bldg 22208 (Facing Brown Parade Field across from pagoda) Conference Room, Fort Huachuca, AZ

This contract has a provision to allow the Government to recover costs associated with having to do a reinspection (Basis for Liqudated Damages).

Funds are not presently available for this contract. The Government's obligation under this contract is contingent upon the availability of appropriated funds from which payment for contract purposes can be made. No legal liability on the part of the Government for any payment may arise until funds are made available to the Contracting Officer for this contract and until the Contractor receives notice of such availability, to be confirmed in writing by the Contracting Officer.

The following information must be provided/completed with your offer:

Registered in SAM: Yes _____ No _____ TAX ID (US firms only):

CAGE Code:

DUNS Number:

POC E-mail address:

Offeror must be registered in SAM (System for Award Management-sam.gov)

Please fill in (write/type). On the First Page of the Government 1449 soliciation, blocks 17a, 30a, 30b,30c. Fill in ALL Pricing And All Applicable TAXES on ALL line items (clin's). THEN SCAN AND E-MAIL.

Non-compliance may result in rejection of your offer.

Complete pricing for each CLIN or Sub-CLIN as required Including ALL shipping charges FOB Destination!

E-Mail Quote To: james.t.anderson124.civ@mail.mil

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0001 Each

AAFES FACILITIES

FFP

The Contractor shall furnish all labor, materials, equipment and transportation to perform all operations in connection with cleaning and treating cooking exhausts, ducts, and range hoods listed in this contract. All work areas shall be left clean after completion of work and all debris shall be removed.

FOB: Destination

PURCHASE REQUEST NUMBER: 0010240693

NET AMT

0001AA 12 Each Main Mall

FFP

Location: Bldg. 52030 Main Mall Range Hood Systems to be cleaned:2 Frequency of cleaning: 12 per year Hood Size(s): 8', 3' Duct Length: 12' Base Year: 10 November 2012 through 09 November 2013

0001AB 12 Each Mini Mall

FFP

Location: Bldg. 82301 Mini Mall Range Hood Systems to be cleaned: 3 Frequency of cleaning: 12 per year Hood Size(s): 6', 6' 12' Duct Length: 24 Base Year: 10 November 2012 through 09 November 2013

0001AC 4 Each Greely Hall Cafe

FFP

Location: Bldg. 61801 Greely Hall Range Hood Systems to be cleaned: 1 Frequency of Cleaning: 4 per year Hood size(s): 6' Duct Length: 20' Base Year: 10 November 2012 through 09 November 2013

0001AD 12 Each Burger King

FFP

Location: Bldg. 51004, Burger King Range Hood Systems to be cleaned: 3 Frequency of Cleaning: 12 per year Hood size(s): 6', 6', 6' Duct Length 20' Base Year: 10 November 2012 through 09 November 2013

0001AE

AAFES Main Gate

FFP

Location: Bldg. 15491, AAFES Main Gate Range Hood Systems to be cleaned: 1 Frequency of Cleaning: 0 per year (Subject to change) Hood size(s): UNK Duct Length: UNK Base Year: 10 November 2012 through 09 November 2013

(PLEASE PLACE YOUR BID FOR THIS LINE ITEM WITH A PRICE BUT

WITH A QUANTITY OF ZERO, FOR POSSIBLE FUTURE USE)

0002 Each

MORALE WELFARE RECREATION FACILITIES

FFP

The Contractor shall furnish all labor, materials, equipment and transportation to perform all operations in connection with cleaning and treating cooking exhausts, ducts, and range hoods listed in this contract. All work areas shall be left clean after completion of work and all debris shall be removed.

0002AA 4 Each 19th Hole

FFP

Location: Bldg. 15479 19th Hole Range Hood Systems to be cleaned: 1 Frequency of Cleaning: 4 per year Hood size(s): 12' Duct length: 14' Base Year: 10 November 2012 through 09 November 2013

0002AB 6 Each Bowling Alley

FFP

Location: Bldg. 52010 Bowling Alley Range Hood Systems to be cleaned: 1 Frequency of Cleaning: 6 per year Hood size(s): 8' Duct length: 12' Base Year: 10 November 2012 through 09 November 2013

0002AC 4 Each

TMAC

FFP

Location: Bldg. 70525 Thunder Mountain Activity Center Range Hood Systems to be cleaned: 2 Frequency of Cleaning: 4 per year Hood size(s): 20', 3' Duct length: 16' Base Year: 10 November 2012 through 09 November 2013

0002AD 3 Each Child Care Center

FFP

Location: Bldg. 48101 Child Care Center Range Hood Systems to be cleaned: 1 Frequency of Cleaning: 3 per year Hood size(s): 6' Duct length: 15' Base Year: 10 November 2012 through 09 November 2013

0002AE 3 Each School Age Center

FFP

Location: Bldg. 52056 School Age Center Range Hood Systems to be cleaned: 1 Frequency of Cleaning: 3 per year Hood size(s): 15' Duct length: 16' Base Year: 10 November 2012 through 09 November 2013

0002AF

Family Fitness Center

FFP

Location: Bldg. 52220, Family Fitness Center Range Hood Systems to be cleaned: 1 Frequency of Cleaning: 0 per year (Subject to change) Hood size(s): UNK Duct Length: UNK Base Year: 10 November 2012 through 09 November 2013

(PLEASE PLACE YOUR BID FOR THIS LINE ITEM WITH A PRICE BUT

DINING FACILITIES

FFP

The Contractor shall furnish all labor, materials, equipment and transportation to perform all operations in connection with cleaning and treating cooking exhausts, ducts, and range hoods listed in this contract. All work areas shall be left clean after completion of work and all debris shall be removed.

0003AA 2 Each Yardley Hall DFAC

FFP

Location: Bldg. 80504 Yardley Hall Dining Facility Range Hood Systems to be cleaned: 5 Frequency of Cleaning: 2 per year Hood size(s): 6',6',6',16',16' Duct length: 60' Base Year: 10 November 2012 through 09 November 2013

0003AB 2 Each Virginia Hall DFAC

FFP

Location: Bldg. 80503 Virginia Hall Dining Facility Range Hood Systems to be cleaned: 5 Frequency of Cleaning: 2 per year Hood size(s): 6',6',6',16',16' Duct length: 60'

0003AC 12 Each Thunderbird DFAC

FFP

Location: Bldg. 52107 Thunderbird Dining Facility Range Hood Systems to be cleaned: 6 Frequency of Cleaning: 12 per year Hood size(s): 3',6',15',15',15',15' Duct length: 60'

0003AD 10 Each Weinstein DFAC

FFP

Location: Bldg. 85202 Weinstein Dining Facility Range Hood Systems to be cleaned: 15 Frequency of Cleaning: 10 per year Hood size(s): UNK Duct length: UNK

0003AE

Black Tower DFAC

FFP

Location: Bldg. 11656, Black Tower DFAC Range Hood Systems to be cleaned: 1 Frequency of Cleaning: 0 per year (Subject to change) Hood size(s): UNK Duct Length: UNK Base Year: 10 November 2012 through 09 November 2013

(PLEASE PLACE YOUR BID FOR THIS LINE ITEM WITH A PRICE BUT

Manpower Reporting

FFP

Provide cost for Manpower Reporting (See clause 52.000-4049) https://cmra.army.mil/Login.aspx Report Yearly: # of employees, etc.

1001 Each

OPTION AAFES FACILITIES

FFP

The Contractor shall furnish all labor, materials, equipment and transportation to perform all operations in connection with cleaning and treating cooking exhausts, ducts, and range hoods listed in this contract. All work areas shall be left clean

1001AA 12 Each OPTION Main Mall

FFP

Location: Bldg. 52030 Main Mall Range Hood Systems to be cleaned:2 Frequency of cleaning: 12 per year Hood Size(s): 8', 3' Duct Length: 12' Option Year I: 10 November 2013 through 09 November 2014

1001AB 12 Each OPTION Mini Mall

FFP

Location: Bldg. 82301 Mini Mall Range Hood Systems to be cleaned: 3 Frequency of cleaning: 12 per year Hood Size(s): 6', 6' 12' Duct Length: 24

1001AC 4 Each OPTION Greely Hall Cafe

FFP

Location: Bldg. 61801 Greely Hall Range Hood Systems to be cleaned: 1 Frequency of Cleaning: 4 per year Hood size(s): 6' Duct Length: 20'

1001AD 12 Each Per

Month

OPTION Burger King

FFP

Location: Bldg. 51004, Burger King Range Hood Systems to be cleaned: 3 Frequency of Cleaning: 12 per year Hood size(s): 6', 6', 6' Duct Length 20'

1001AE

OPTION AAFES Main Gate

FFP

Location: Bldg. 15491, AAFES Main Gate Range Hood Systems to be cleaned: 1 Frequency of Cleaning: 0 per year (Subject to change) Hood size(s): UNK Duct Length: UNK Option Year I: 10 November 2013 through 09 November 2014

(PLEASE PLACE YOUR BID FOR THIS LINE ITEM WITH A PRICE BUT

OPTION MORALE WELFARE RECREATION FACILITIES

FFP

The Contractor shall furnish all labor, materials, equipment and transportation to perform all operations in connection with cleaning and treating cooking exhausts, ducts, and range hoods listed in this contract. All work areas shall be left clean

1002AA 4 Each Per

Month

OPTION 19th Hole

FFP

Location: Bldg. 15479 19th Hole Range Hood Systems to be cleaned: 1 Frequency of Cleaning: 4 per year Hood size(s): 12' Duct length: 14'

1002AB 6 Each OPTION Bowling Alley

FFP

Location: Bldg. 52010 Bowling Alley Range Hood Systems to be cleaned: 1 Frequency of Cleaning: 6 per year Hood size(s): 8' Duct length: 12'

1002AC 4 Each

OPTION TMAC

FFP

Location: Bldg. 70525 Thunder Mountain Activity Center Range Hood Systems to be cleaned: 2 Frequency of Cleaning: 4 per year Hood size(s): 20', 3' Duct length: 16'

1002AD 3 Each OPTION Child Care Center

FFP

Location: Bldg. 48101 Child Care Center Range Hood Systems to be cleaned: 1 Frequency of Cleaning: 3 per year Hood size(s): 6' Duct length: 15'

1002AE 3 Each OPTION School Age Center

FFP

Location: Bldg. 52056 School Age Center Range Hood Systems to be cleaned: 1 Frequency of Cleaning: 3 per year Hood size(s): 15' Duct length: 16'

1002AF

OPTION Family Fitness Center

FFP

Location: Bldg. 52220, Family Fitness Center Range Hood Systems to be cleaned: 1 Frequency of Cleaning: 0 per year (Subject to change) Hood size(s): UNK Duct Length: UNK Option Year I Year: 10 November 2013 through 09 November 2014

(PLEASE PLACE YOUR BID FOR THIS LINE ITEM WITH A PRICE BUT

OPTION DINING FACILITIES

FFP

The Contractor shall furnish all labor, materials, equipment and transportation to perform all operations in connection with cleaning and treating cooking exhausts, ducts, and range hoods listed in this contract. All work areas shall be left clean

1003AA 2 Each OPTION Yardley Hall DFAC

FFP

Location: Bldg. 80504 Yardley Hall Dining Facility Range Hood Systems to be cleaned: 5 Frequency of Cleaning: 2 per year Hood size(s): 6',6',6',16',16' Duct length: 60'

1003AB 2 Each OPTION Virginia Hall DFAC

FFP

Location: Bldg. 80503 Virginia Hall Dining Facility Range Hood Systems to be cleaned: 5 Frequency of Cleaning: 2 per year Hood size(s): 6',6',6',16',16' Duct length: 60'

1003AC 12 Each OPTION Thunderbird DFAC

FFP

Location: Bldg. 52107 Thunderbird Dining Facility Range Hood Systems to be cleaned: 6 Frequency of Cleaning: 12 per year Hood size(s): 3',6',15',15',15',15' Duct length: 60'

1003AD 10 Each OPTION Weinstein DFAC

FFP

Location: Bldg. 85202 Weinstein Dining Facility Range Hood Systems to be cleaned: 15 Frequency of Cleaning: 10 per year Hood size(s): UNK Duct length: UNK

1003AE

OPTION Black Tower DFAC

FFP

Location: Bldg. 11656, Black Tower DFAC Range Hood Systems to be cleaned: 1 Frequency of Cleaning: 0 per year (Subject to change) Hood size(s): UNK Duct Length: UNK Option Year I: 10 November 2013 through 09 November 2014

(PLEASE PLACE YOUR BID FOR THIS LINE ITEM WITH A PRICE BUT

OPTION Manpower Reporting

FFP

Provide cost for Manpower Reporting (See clause 52.000-4049) https://cmra.army.mil/Login.aspx Report Yearly: # of employees, etc.

OPTION AAFES FACILITIES

FFP

The Contractor shall furnish all labor, materials, equipment and transportation to perform all operations in connection with cleaning and treating cooking exhausts, ducts, and range hoods listed in this contract. All work areas shall be left clean

2001AA 12 Each OPTION Main Mall

FFP

Location: Bldg. 52030 Main Mall Range Hood Systems to be cleaned:2 Frequency of cleaning: 12 per year Hood Size(s): 8', 3' Duct Length: 12' Option Year II: 10 November 2014 through 09 November 2015

2001AB 12 Each OPTION Mini Mall

FFP

Location: Bldg. 82301 Mini Mall Range Hood Systems to be cleaned: 3 Frequency of cleaning: 12 per year Hood Size(s): 6', 6' 12' Duct Length: 24

2001AC 4 Each OPTION Greely Hall

FFP

Location: Bldg. 61801 Greely Hall Range Hood Systems to be cleaned: 1 Frequency of Cleaning: 4 per year Hood size(s): 6' Duct Length: 20'

2001AD 12 Each OPTION Burger King

FFP

Location: Bldg. 51004, Burger King Range Hood Systems to be cleaned: 3 Frequency of Cleaning: 12 per year Hood size(s): 6', 6', 6' Duct Length 20'

2001AE

OPTION AAFES Main Gate

FFP

Location: Bldg. 15491, AAFES Main Gate Range Hood Systems to be cleaned: 1 Frequency of Cleaning: 0 per year (Subject to change) Hood size(s): UNK Duct Length: UNK Option Year II: 10 November 2014 through 09 November 2015

(PLEASE PLACE YOUR BID FOR THIS LINE ITEM WITH A PRICE BUT

OPTION MORALE WELFARE RECREATION FACILITIES

FFP

The Contractor shall furnish all labor, materials, equipment and transportation to perform all operations in connection with cleaning and treating cooking exhausts, ducts, and range hoods listed in this contract. All work areas shall be left clean

2002AA 4 Each OPTION 19th Hole

FFP

Location: Bldg. 15479 19th Hole Range Hood Systems to be cleaned: 1 Frequency of Cleaning: 4 per year Hood size(s): 12' Duct length: 14'

2002AB 6 Each OPTION Bowling Alley

FFP

Location: Bldg. 52010 Bowling Alley Range Hood Systems to be cleaned: 1 Frequency of Cleaning: 6 per year Hood size(s): 8' Duct length: 12'

2002AC 4 Each

OPTION TMAC

FFP

Location: Bldg. 70525 Thunder Mountain Activity Center Range Hood Systems to be cleaned: 2 Frequency of Cleaning: 4 per year Hood size(s): 20', 3' Duct length: 16'

2002AD 3 Each OPTION Child Care Center

FFP

Location: Bldg. 48101 Child Care Center Range Hood Systems to be cleaned: 1 Frequency of Cleaning: 3 per year Hood size(s): 6' Duct length: 15'

2002AE 3 Each OPTION School Age Center

FFP

Location: Bldg. 52056 School Age Center Range Hood Systems to be cleaned: 1 Frequency of Cleaning: 3 per year Hood size(s): 15' Duct length: 16'

2002AF

OPTION Family Fitness Center

FFP

Location: Bldg. 52220, Family Fitness Center Range Hood Systems to be cleaned: 1 Frequency of Cleaning: 0 per year (Subject to change) Hood size(s): UNK Duct Length: UNK Option Year II: 10 November 2014 through 09 November 2015

(PLEASE PLACE YOUR BID FOR THIS LINE ITEM WITH A PRICE BUT

OPTION DINING FACILITIES

FFP

The Contractor shall furnish all labor, materials, equipment and transportation to perform all operations in connection with cleaning and treating cooking exhausts, ducts, and range hoods listed in this contract. All work areas shall be left clean

2003AA 2 Each OPTION Yardley Hall DFAC

FFP

Location: Bldg. 80504 Yardley Hall Dining Facility Range Hood Systems to be cleaned: 5 Frequency of Cleaning: 2 per year Hood size(s): 6',6',6',16',16' Duct length: 60'

2003AB 2 Each OPTION Virginia Hall DFAC

FFP

Location: Bldg. 80503 Virginia Hall Dining Facility Range Hood Systems to be cleaned: 5 Frequency of Cleaning: 2 per year Hood size(s): 6',6',6',16',16' Duct length: 60'

2003AC 12 Each OPTION Thunderbird DFAC

FFP

Location: Bldg. 52107 Thunderbird Dining Facility Range Hood Systems to be cleaned: 6 Frequency of Cleaning: 12 per year Hood size(s): 3',6',15',15',15',15' Duct length: 60'

2003AD 10 Each OPTION Weinstein DFAC

FFP

Location: Bldg. 85202 Weinstein Dining Facility Range Hood Systems to be cleaned: 15 Frequency of Cleaning: 10 per year Hood size(s): UNK Duct length: UNK

2003AE

OPTION Black Tower DFAC

FFP

Location: Bldg. 11656, Black Tower DFAC Range Hood Systems to be cleaned: 1 Frequency of Cleaning: 0 per year (Subject to change) Hood size(s): UNK Duct Length: UNK Option Year II: 10 November 2014 through 09 November 2015

(PLEASE PLACE YOUR BID FOR THIS LINE ITEM WITH A PRICE BUT

OPTION Manpower Reporting

FFP

Provide cost for Manpower Reporting (See clause 52.000-4049) https://cmra.army.mil/Login.aspx Report Yearly: # of employees, etc.

OPTION AAFES FACILITIES

FFP

The Contractor shall furnish all labor, materials, equipment and transportation to perform all operations in connection with cleaning and treating cooking exhausts, ducts, and range hoods listed in this contract. All work areas shall be left clean

3001AA 12 Each OPTION Main Mall

FFP

Location: Bldg. 52030 Main Mall Range Hood Systems to be cleaned:2 Frequency of cleaning: 12 per year Hood Size(s): 8', 3' Duct Length: 12' Option Year III: 10 November 2015 through 09 November 2016

3001AB 12 Each OPTION Mini Mall

FFP

Location: Bldg. 82301 Mini Mall Range Hood Systems to be cleaned: 3 Frequency of cleaning: 12 per year Hood Size(s): 6', 6' 12' Duct Length: 24

3001AC 4 Each OPTION Greely Hall Cafe

FFP

Location: Bldg. 61801 Greely Hall Range Hood Systems to be cleaned: 1 Frequency of Cleaning: 4 per year Hood size(s): 6' Duct Length: 20'

3001AD 12 Each OPTION Burger King

FFP

Location: Bldg. 51004, Burger King Range Hood Systems to be cleaned: 3 Frequency of Cleaning: 12 per year Hood size(s): 6', 6', 6' Duct Length 20'

3001AE

OPTION AAFES Main Gate

FFP

Location: Bldg. 15491, AAFES Main Gate Range Hood Systems to be cleaned: 1 Frequency of Cleaning: 0 per year (Subject to change) Hood size(s): UNK Duct Length: UNK Option Year III: 10 November 2015 through 09 November 2016

(PLEASE PLACE YOUR BID FOR THIS LINE ITEM WITH A PRICE BUT

OPTION MORALE WELFARE RECREATION FACILITIES

FFP

The Contractor shall furnish all labor, materials, equipment and transportation to perform all operations in connection with cleaning and treating cooking exhausts, ducts, and range hoods listed in this contract. All work areas shall be left clean

3002AA 4 Each OPTION 19th Hole

FFP

Location: Bldg. 15479 19th Hole Range Hood Systems to be cleaned: 1 Frequency of Cleaning: 4 per year Hood size(s): 12' Duct length: 14'

3002AB 6 Each OPTION Bowling Alley

FFP

Location: Bldg. 52010 Bowling Alley Range Hood Systems to be cleaned: 1 Frequency of Cleaning: 6 per year Hood size(s): 8' Duct length: 12'

3002AC 4 Each

OPTION TMAC

FFP

Location: Bldg. 70525 Thunder Mountain Activity Center Range Hood Systems to be cleaned: 2 Frequency of Cleaning: 4 per year Hood size(s): 20', 3' Duct length: 16'

3002AD 3 Each OPTION Child Care Center

FFP

Location: Bldg. 48101 Child Care Center Range Hood Systems to be cleaned: 1 Frequency of Cleaning: 3 per year Hood size(s): 6' Duct length: 15'

3002AE 3 Each OPTION School Age Center

FFP

Location: Bldg. 52056 School Age Center Range Hood Systems to be cleaned: 1 Frequency of Cleaning: 3 per year Hood size(s): 15' Duct length: 16'

3002AF

OPTION Family Fitness Center

FFP

Location: Bldg. 52220, Family Fitness Center Range Hood Systems to be cleaned: 1 Frequency of Cleaning: 0 per year (Subject to change) Hood size(s): UNK Duct Length: UNK Option Year III: 10 November 2015 through 09 November 2016

(PLEASE PLACE YOUR BID FOR THIS LINE ITEM WITH A PRICE BUT

OPTION DINING FACILITIES

FFP

The Contractor shall furnish all labor, materials, equipment and transportation to perform all operations in connection with cleaning and treating cooking exhausts, ducts, and range hoods listed in this contract. All work areas shall be left clean

3003AA 2 Each OPTION Yardley Hall DFAC

FFP

Location: Bldg. 80504 Yardley Hall Dining Facility Range Hood Systems to be cleaned: 5 Frequency of Cleaning: 2 per year Hood size(s): 6',6',6',16',16' Duct length: 60'

3003AB 2 Each OPTION Virginia Hall DFAC

FFP

Location: Bldg. 80503 Virginia Hall Dining Facility Range Hood Systems to be cleaned: 5 Frequency of Cleaning: 2 per year Hood size(s): 6',6',6',16',16' Duct length: 60'

3003AC 12 Each OPTION Thunderbird DFAC

FFP

Location: Bldg. 52107 Thunderbird Dining Facility Range Hood Systems to be cleaned: 6 Frequency of Cleaning: 12 per year Hood size(s): 3',6',15',15',15',15' Duct length: 60'

3003AD 10 Each OPTION Weinstein DFAC

FFP

Location: Bldg. 85202 Weinstein Dining Facility Range Hood Systems to be cleaned: 15 Frequency of Cleaning: 10 per year Hood size(s): UNK Duct length: UNK

3003AE

OPTION Black Tower DFAC

FFP

Location: Bldg. 11656, Black Tower DFAC Range Hood Systems to be cleaned: 1 Frequency of Cleaning: 0 per year (Subject to change) Hood size(s): UNK Duct Length: UNK Option Year III: 10 November 2015 through 09 November 2016

(PLEASE PLACE YOUR BID FOR THIS LINE ITEM WITH A PRICE BUT

OPTION Manpower Reporting

FFP

Provide cost for Manpower Reporting (See clause 52.000-4049) https://cmra.army.mil/Login.aspx Report Yearly: # of employees, etc.

OPTION AAFES FACILITIES

FFP

The Contractor shall furnish all labor, materials, equipment and transportation to perform all operations in connection with cleaning and treating cooking exhausts, ducts, and range hoods listed in this contract. All work areas shall be left clean

4001AA 12 Each OPTION Main Mall

FFP

Location: Bldg. 52030 Main Mall Range Hood Systems to be cleaned:2 Frequency of cleaning: 12 per year Hood Size(s): 8', 3' Duct Length: 12' Option Year IV: 10 November 2016 through 09 November 2017

4001AB 12 Each OPTION Mini Mall

FFP

Location: Bldg. 82301 Mini Mall Range Hood Systems to be cleaned: 3 Frequency of cleaning: 12 per year Hood Size(s): 6', 6' 12' Duct Length: 24

4001AC 4 Each OPTION Greely Hall Cafe

FFP

Location: Bldg. 61801 Greely Hall Range Hood Systems to be cleaned: 1 Frequency of Cleaning: 4 per year Hood size(s): 6' Duct Length: 20'

4001AD 12 Each OPTION Burger King

FFP

Location: Bldg. 51004, Burger King Range Hood Systems to be cleaned: 3 Frequency of Cleaning: 12 per year Hood size(s): 6', 6', 6' Duct Length 20'

4001AE

OPTION AAFES Main Gate

FFP

Location: Bldg. 15491, AAFES Main Gate Range Hood Systems to be cleaned: 1 Frequency of Cleaning: 0 per year (Subject to change) Hood size(s): UNK Duct Length: UNK Option Year IV: 10 November 2016 through 09 November 2017

(PLEASE PLACE YOUR BID FOR THIS LINE ITEM WITH A PRICE BUT

OPTION MORALE WELFARE RECREATION FACILITIES

FFP

The Contractor shall furnish all labor, materials, equipment and transportation to perform all operations in connection with cleaning and treating cooking exhausts, ducts, and range hoods listed in this contract. All work areas shall be left clean

4002AA 4 Each OPTION 19th Hole

FFP

Location: Bldg. 15479 19th Hole Range Hood Systems to be cleaned: 1 Frequency of Cleaning: 4 per year Hood size(s): 12' Duct length: 14'

4002AB 6 Each OPTION Bowling Alley

FFP

Location: Bldg. 52010 Bowling Alley Range Hood Systems to be cleaned: 1 Frequency of Cleaning: 6 per year Hood size(s): 8' Duct length: 12'

4002AC 4 Each

OPTION TMAC

FFP

Location: Bldg. 70525 Thunder Mountain Activity Center Range Hood Systems to be cleaned: 2 Frequency of Cleaning: 4 per year Hood size(s): 20', 3' Duct length: 16'

4002AD 3 Each OPTION Child Care Center

FFP

Location: Bldg. 48101 Child Care Center Range Hood Systems to be cleaned: 1 Frequency of Cleaning: 3 per year Hood size(s): 6' Duct length: 15'

4002AE 3 Each OPTION School Age Center

FFP

Location: Bldg. 52056 School Age Center Range Hood Systems to be cleaned: 1 Frequency of Cleaning: 3 per year Hood size(s): 15' Duct length: 16'

4002AF

OPTION Family Fitness Center

FFP

Location: Bldg. 52220, Family Fitness Center Range Hood Systems to be cleaned: 1 Frequency of Cleaning: 0 per year (Subject to change) Hood size(s): UNK Duct Length: UNK Option Year IV: 10 November 2016 through 09 November 2017

(PLEASE PLACE YOUR BID FOR THIS LINE ITEM WITH A PRICE BUT

OPTION DINING FACILITIES

FFP

The Contractor shall furnish all labor, materials, equipment and transportation to perform all operations in connection with cleaning and treating cooking exhausts, ducts, and range hoods listed in this contract. All work areas shall be left clean

4003AA 2 Each OPTION Yardley Hall DFAC

FFP

Location: Bldg. 80504 Yardley Hall Dining Facility Range Hood Systems to be cleaned: 5 Frequency of Cleaning: 2 per year Hood size(s): 6',6',6',16',16' Duct length: 60'

4003AB 2 Each OPTION Virginia Hall DFAC

FFP

Location: Bldg. 80503 Virginia Hall Dining Facility Range Hood Systems to be cleaned: 5 Frequency of Cleaning: 2 per year Hood size(s): 6',6',6',16',16' Duct length: 60'

4003AC 12 Each OPTION Thunderbird DFAC

FFP

Location: Bldg. 52107 Thunderbird Dining Facility Range Hood Systems to be cleaned: 6 Frequency of Cleaning: 12 per year Hood size(s): 3',6',15',15',15',15' Duct length: 60'

4003AD 10 Each OPTION Weinstein DFAC

FFP

Location: Bldg. 85202 Weinstein Dining Facility Range Hood Systems to be cleaned: 15 Frequency of Cleaning: 10 per year Hood size(s): UNK Duct length: UNK

4003AE

OPTION Black Tower DFAC

FFP

Location: Bldg. 11656, Black Tower DFAC Range Hood Systems to be cleaned: 1 Frequency of Cleaning: 0 per year (Subject to change) Hood size(s): UNK Duct Length: UNK Option Year IV: 10 November 2016 through 09 November 2017

(PLEASE PLACE YOUR BID FOR THIS LINE ITEM WITH A PRICE BUT

OPTION Manpower Reporting

FFP

Provide cost for Manpower Reporting (See clause 52.000-4049) https://cmra.army.mil/Login.aspx Report Yearly: # of employees, etc.

PERFORMANCE WORK STATEMENT

PERFORMANCE WORK STATEMENT

(Range Hood Vent Cleaning) 16 June 2012

A.PURPOSE

A.1.The purpose of this contract is to remove all grease, dirt, lint, or any other foreign material from cooking exhausts and ducts, to include removal, cleaning, and replacement of all filters. To steam clean the entire surface of the duct; the underside of the range and hoods; all exposed surfaces of fans, motor housing, metal penthouses, louvers and other appurtenances located inside the duct or penthouse; and louvers at the discharge of exhaust to atmosphere. . The term of the contract is for one year, with the option for renewal for each of the following four years.

B. THE CONTRACTOR SHALL PROVIDE TRAINED EMPLOYEE(S) TO:

B. 1. Provide a competent person to oversee all aspects of the work being preformed, safety, quality control, disposal of waste materials, and clean-up.

B.1.2 The manager, competent person and alternate must be able to read, write, speak, and understand the English language.

C. GENERAL.

C.1. The contractor shall furnish all labor, materials, equipment, personnel, supervision and transportation to perform all operations in connection with cleaning cooking exhausts, ducts, and range hoods in accordance with these specifications during scheduled hours. All work areas shall be left clean after completion of work, and all debris shall be removed.

C.1.1. Replace Items. All defective components, parts, and materials shall be reported in writing to the Contracting Officer’s Representative (COR). Any items damaged by the Contractor shall be replaced by the Contractor at no cost to the Government.

C.1.2. Coordination of Work. The contractor shall contact the COR or designated representative within 1 week after contract award to schedule the work. The buildings are in use, and normal operations cannot be discontinued.

The contractor shall schedule the work for each building with its tenant. The work shall be scheduled as necessary (days, nights, and weekends included) to accomplish work. In the event that a satisfactory schedule cannot be developed, the COR shall be notified immediately. A work schedule shall be submitted to the COR at least 10 days prior to start of work, and appropriate times for the cleaning shall be decided. Inspectors shall be given the opportunity to see the condition of the exhaust hood/duct in each phase of the cleaning operation. The contractor shall report to the COR before beginning work and upon completion of work.

C.1.3. Location of work is at Fort Huachuca, Arizona

C.2. DEFINITIONS.

C.2.1. Cooking Exhausts and Ducts. The air ducts (vertical and horizontal) conveying grease, steam, or smoke-laden air and extending from the throat of the canopy or range hood through the roof or exterior wall to the outside atmosphere and ventilation fans located in kitchens and dining areas.

C.2.2. System. Any of the cooking exhausts and ducts as defined above.

C.2.3. Cleaning products. Cleaning products, as used in this Performance Work Statement (PWS), means any preparation designed or used for removing water deposits, stains, grease, oil, paint, varnish, wax, or other dirt of for cleansing skin, windows, walls, floors, bathroom fixtures, furnishings, sinks, kitchen utensils and fixtures, tools, machinery, equipment, or vehicles.

C.3. GOVERNMENT-FURNISHED ITEMS. The Government will furnish water and electricity as required for the work to be performed.

C.4. CONTRACTOR-FURNISHED ITEMS. Contractor shall provide all equipment or material required to complete job as stated in paragraph C.5.

C.4.1. Certification. Contractor must provide proof that the firm has been engaged in inspection and maintenance services for the aforementioned items and has the qualifications both in terms of expertise and having proper and adequate equipment to accomplish the work as required.

C.4.2. The contractor shall submit all invoicing through Wide Area Work Flow, (WAWF).

C.4.3. Material Safety Data Sheets (MSDS). Contractor shall provide MSDS to the COR or designated representative 10 days prior to start of work. Material Safety Data Sheets are required for all hazardous material.

Contractor is responsible for complying with all federal and state environmental and safety requirements. A specific requirement is hazardous communication and MSDS in accordance with 20 Code of Federal Regulations Part 1910.

Contractor is also responsible for proper management of hazardous materials and petroleum products under Arizona Revised Statutes, Title 49, and the Resource Conversation and Recovery Act, 49 Code of Federal Regulations Parts 260 through 279.

C.5. SPECIFIC TASKS.

C.5.1. Work to be performed is described as follows.

C.5.1.1. Remove all grease, dirt, lint, or any other foreign material from cooking exhausts and ducts, identified at Technical Exhibit 1 and elsewhere in this solicitation, including the schedule, to include removal, cleaning, and replacement of all filters. All debris shall be removed from the job and placed in designated disposal containers at each building. After cleaning is complete, the metal surfaces shall be completely free of the above enumerated foreign material.

C.5.1.2. Steam clean the entire inside surface of the duct; the underside of the range and hoods; all exposed surfaces of fans, motor housing, metal penthouses, louvers, and other appurtenances located inside the duct or penthouse; and louvers at discharge of exhaust to atmosphere.

C.5.1.3. Clean-out plates (openings). Match ductwork necessary for the physical entry into the aforementioned exhaust system and then reinstalls and seals the clean-out plates. Manually clean all interior surfaces and exhaust systems throughout. Remove and replace louvers where necessary to gain access to ducts or fans.

C.5.1.4. Report all duct, hood, fan, filter, or electrical deficiencies discovered immediately to the COR or designated representative in writing.

C.5.1.5. Clean the entire work area immediately after completion of work to allow normal kitchen operations at the next meal.

C.5.1.6. Return all units to an operating state when cleaning procedures are completed.

C.5.1.7. Ensure when cleaning procedures are completed that all electrical switches, detection devices, system supply cylinders, and so forth, are in an operating state; cover plates are installed; and dampers and diffusers are positioned for proper airflow.

C.5.1.8. Notify the COR that work is ready for inspection upon completion of work in each building.

C.5.2. SAFETY.

C.5.2.1. Procedures. This is a fire-reducing function. The work performance shall be in accordance with the following current publications: “Corps of Engineers Manual, General Safety Requirements, EM 385-1-1;

Occupational Safety and Health Act (OSHA) Public Law 91-596 and the standards as set by the National Board of Fire Underwriters (National Fire Codes) and NFPA National Fire Code, No. 91. Flammable solvents or other flammable cleaning aids shall not be used. During cleaning, proper ventilation shall be provided and safety precautions taken when cleaning is done inside duct or fan housing. Care shall be taken prior to cleaning; lock, pin, or cover all electrical switches, detection devices, and system supply cylinders to prevent accidental starting of fans or actuation of the fire extinguishing system. The contractor shall ensure that no cleaning chemicals are applied to fusible links or other detection devices of the automatic extinguishing system.

C.5.2.2. Contractor personnel shall use proper safety equipment at all times during the performance of this contract and shall perform all tasks in a safe manner.

C.5.3. INSPECTION OF SERVICES.

C.5.3.1. Inspection. The work shall be subject to inspection at any and all times. The presence or absence of the inspector shall not relieve the contractor from strict compliance with these specifications nor shall the presence of an inspector relieve the contractor from any deficiency that may be noted in the final inspection. Upon completion of work on each hood, duct or other item required to be cleaned in each building, the contractor shall notify the COR or designated representative and a joint inspection shall be made with the contractor.

C.6. APPLICABLE PUBLICATIONS.

1. Corps of Engineers Manual, General Safety Requirements, EM 385-1-1

2. Occupational Safety and Health Act (OSHA) Public Law 91-596

3. NFPA National Fire Code, No. 91

4. 29 Code of Federal Regulations Part 1910

5. Arizona Revised Statues, Title 49

LIQUIDATED DAMAGES FY13

FY13

BASIS FOR LIQUIDATED DAMAGES

Average daily inspection and administration costs

POSITION DAILY TIME RATE COSTS

Supervisor/COR 2 hours $ 43.20 $ 86.40

Inspector 3 hours $ 35.71 $ 107.13

Clerk 2 hours $ 29.20 $ 58.40

Report Status 1 each $ 45.00 $ 45.00

Reproduction 1 each $ 15.00 $ 15.00

TOTAL $ 311.93

EFFECTIVE RATE $ 312.00

1.) Includes labor burden of 38.6%.

QUALITY ASSURANCE SURVEILLANCE

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

RANGE HOOD CLEANING

Issued: July 17, 2012

TABLE OF CONTENTS

1 INTRODUCTION

1.1 Purpose

1.2 Performance Management Approach

1.3 Performance Management Strategy

2 ROLES AND RESPONSIBILITIES

2.1 The Contracting Officer

2.2 The Contracting Officer’s Technical Representative

3 IDENTIFICATION OF REQUIRED PERFORMANCE STANDARDS/QUALITY LEVELS

4 METHODOLOGIES TO MONITOR PERFORMANCE

4.1 Surveillance Techniques

4.2 Customer Feedback

4.3 Acceptable Quality Levels

5 QUALITY ASSURANCE DOCUMENTATION

5.1 The Performance Management Feedback Loop

5.2 Monitoring Forms

6 ANALYSIS OF QUALITY ASSURANCE ASSESSMENT

6.1 Determining Performance

6.2 Reporting

6.3 Reviews and Resolution

ATTACHMENT 1: PERFORMANCE REQUIREMENTS SUMMARY

ATTACHMENT 2: SAMPLE QUALITY ASSURANCE MONITORING FORM

QUALITY ASSURANCE SURVEILLANCE PLAN

(QASP)

1 INTRODUCTION

This quality assurance surveillance plan (QASP) is pursuant to the requirements listed in the performance work statement (PWS) entitled Range Hood Cleaning. This plan sets forth the procedures and guidelines of Directorate of Public Works, IMWE-HUA-PWE will use in ensuring the required performance standards or services levels are achieved by the contractor.

1.1 Purpose

1.1.1 The purpose of the QASP is to describe the systematic methods used to monitor performance and to identify the required documentation and the resources to be employed. The QASP provides a means for evaluating whether the contractor is meeting the performance standards/quality levels identified in the PWS and the contractor’s quality control plan (QCP), and to ensure that the government pays only for the level of services received.

1.1.2 This QASP defines the roles and responsibilities of all members of the integrated project team (IPT), identifies the performance objectives, defines the methodologies used to monitor and evaluate the contractor’s performance, describes quality assurance documentation requirements, and describes the analysis of quality assurance monitoring results.

1.2 Performance Management Approach

1.2.1 The PWS structures the acquisition around “what” service or quality level is required, as opposed to “how” the contractor should perform the work (i.e., results, not compliance). This QASP will define the performance management approach taken by Directorate of Public Works, IMWE-HUA-PWE to monitor and manage the contractor’s performance to ensure the expected outcomes or performance objectives communicated in the PWS are achieved. Performance management rests on developing a capability to review and analyze information generated through performance assessment. The ability to make decisions based on the analysis of performance data is the cornerstone of performance management;

this analysis yields information that indicates whether expected outcomes for the project are being achieved by the contractor.

1.2.2 Performance management represents a significant shift from the more traditional quality assurance (QA) concepts in several ways. Performance management focuses on assessing whether outcomes are being achieved and to what extent. This approach migrates away from scrutiny of compliance with the processes and practices used to achieve the outcome. A performance-based approach enables the contractor to play a large role in how the work is performed, as long as the proposed processes are within the stated constraints. The only exceptions to process reviews are those required by law (federal, state, and local) and compelling business situations, such as safety and health. A “results” focus provides the contractor flexibility to continuously improve and innovate over the course of the contract as long as the critical outcomes expected are being achieved and/or the desired performance levels are being met.

1.3 Performance Management Strategy

1.3.1 The contractor is responsible for the quality of all work performed. The contractor measures that quality through the contractor’s own quality control (QC) program. QC is work output, not workers, and therefore includes all work performed under this contract regardless of whether the work is performed by contractor employees or by subcontractors. The contractor’s QCP will set forth the staffing and procedures for self-inspecting the quality, timeliness, responsiveness, customer satisfaction, and other performance requirements in the PWS. The contractor will develop and implement a performance management system with processes to assess and report its performance to the designated government representative. The contractor’s QCP will set forth the staffing and procedures for self-inspecting the quality, timeliness, responsiveness, customer satisfaction, and other performance requirements in the PWS. This QASP enables the government to take advantage of the contractor’s QC program.

1.3.2 The government representative(s) will monitor performance and review performance reports furnished by the contractor to determine how the contractor is performing against communicated performance objectives. The government will make determination regarding incentives based on performance measurement metric data and notify the contractor of those decisions. The contractor will be responsible for making required changes in processes and practices to ensure performance is managed effectively.

2 ROLES AND RESPONSIBILITIES

2.1 The Contracting Officer

The contracting officer (CO) is responsible for monitoring contract compliance, contract administration, and cost control and for resolving any differences between the observations documented by the Directorate of Public Works, IMWE-HUA-PWE, Francis X. Bushman, "contracting officer's representative (COTR/COR)," Gary Mosher "quality assurance representative (QAR), and the contractor.

The CO will designate one full-time COR as the government authority for performance management. The number of additional representatives serving as technical inspectors depends on the complexity of the services measured, as well as the contractor’s performance, and must be identified and designated by the

CO.

2.2 The Contracting Officer’s Technical Representative

The contracting officer’s technical representative (COTR) is designated in writing by the CO to act as his or her authorized representative to assist in administering a contract. COTR limitations are contained in the written appointment letter. The COTR is responsible for technical administration of the project and ensures proper government surveillance of the contractor’s performance. The COTR is not empowered to make any contractual commitments or to authorize any contractual changes on the government’s behalf.

Any changes that the contractor deems may affect contract price, terms, or conditions shall be referred to the CO for action. The COTR will have the responsibility for completing QA monitoring forms used to document the inspection and evaluation of the contractor’s work performance. Government surveillance may occur under the inspection of services clause for any service relating to the contract.

3 IDENTIFICATION OF REQUIRED PERFORMANCE STANDARDS/QUALITY

LEVELS

The required performance standards and/or quality levels are included in the PWS and in Attachment 1, “Performance Requirements Summary.” [Adjust the following sentences to reflect the instant acquisition.] If the contractor meets the required service or performance level, it will be paid the monthly amount agreed on in the contract. If the contractor exceeds the service or performance level, it is eligible to receive an incentive or award fee as stated in the contract. Failure to meet the required service or performance level will result in a deduction from the monthly amount.

4 METHODOLOGIES TO MONITOR PERFORMANCE

4.1 Surveillance Techniques

In an effort to minimize the performance management burden, simplified surveillance methods shall be used by the government to evaluate contractor performance when appropriate. The primary methods of surveillance are (include those that apply)

Random monitoring, which shall be performed by the COTR/COR designated inspector.

100% Inspection – Each month, the COTR/COR, shall review the generated documentation and enter summary results into the Surveillance Activity Checklist.

Periodic Inspection – COTR/COR typically performs the periodic inspection on a monthly basis.

4.2 Customer Feedback

The contractor is expected to establish and maintain professional communication between its employees and customers. The primary objective of this communication is customer satisfaction. Customer satisfaction is the most significant external indicator of the success and effectiveness of all services provided and can be measured through customer complaints.

Performance management drives the contractor to be customer focused through initially and internally addressing customer complaints and investigating the issues and/or problems but the customer always has the option to communicate complaints to the CO or the COTR/COR, as opposed to the contractor.

Customer complaints, to be considered valid, must set forth clearly and in writing the detailed nature of the complaint, must be signed, and must be forwarded to the COTR/COR. The COTR/COR will accept those customer complaints and investigate using the Quality Assurance Monitoring Form – Customer Complaint Investigation, identified in Attachment 3.

Customer feedback may also be obtained either from the results of formal customer satisfaction surveys or from random customer complaints.

4.3 Acceptable Quality Levels

The acceptable quality levels (AQLs) included in Attachment 1, Performance Requirements Summary Table, for contractor performance are structured to allow the contractor to manage how the work is performed while providing negative incentives for performance shortfalls. For certain critical activities such as those involving Range Hood Cleaning the desired performance level is established at 100 percent.

Other levels of performance are keyed to the relative importance of the task to the overall mission performance at all locations listed on the building schedule.

5 QUALITY ASSURANCE DOCUMENTATION

5.1 The Performance Management Feedback Loop

The performance management feedback loop begins with the communication of expected outcomes.

Performance standards are expressed in the PWS and are assessed using the performance monitoring techniques shown in Attachment 1.

5.2 Monitoring Forms

The government’s QA surveillance, accomplished by COR, COTR, or QAR will be reported using the monitoring forms in Attachments 2 and 3. The forms, when completed, will document the government’s assessment of the contractor’s performance under the contract to ensure that the required results of 100% are being achieved.

5.2.1 The COR will retain a copy of all completed QA surveillance forms.

6 ANALYSIS OF QUALITY ASSURANCE ASSESSMENT

6.1 Determining Performance

6.1.1 Government shall use the monitoring methods cited to determine whether the performance standards/service levels/AQLs have been met. If the contractor has not met the minimum requirements, it may be asked to develop a corrective action plan to show how and by what date it intends to bring performance up to the required levels

6.2 Reporting

6.2.1 At the end of each month, QAR will prepare a written report for the COR summarizing the overall results of the quality assurance surveillance of the contractor’s performance. This written report, which includes the contractor’s submitted monthly report and the completed quality assurance monitoring forms (Attachment 2), will become part of the QA documentation. It will enable the government to demonstrate whether the contractor is meeting the stated objectives and/or performance standards, including cost/technical/scheduling objectives.

6.3 Reviews and Resolution

6.3.1 THE COR, may require the contractor’s project manager, or a designated alternate, to meet with the COR and other government IPT personnel as deemed necessary to discuss performance evaluation.

The COR will define a frequency of in-depth reviews with the contractor, including appropriate self-assessments by the contractor; however, if the need arises, the contractor will meet with the COR, and/or ACO as often as required or per the contractor’s request. The agenda of the reviews may include:

Monthly performance assessment data and trend analysis

Issues and concerns of both parties

Projected outlook for upcoming months and progress against expected trends, including a corrective action plan analysis

Recommendations for improved efficiency and/or effectiveness

6.3.2…

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