W91249-18-R-0032-0002.pdf

0011199918-0001

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83) Prescribed by GSA

FAR (48 CFR) 53.243

The purpose of this amendment is to respond to the submitted questions:

Please see attached Questions and Answ ers and updated PWS to correct the verbiage in section 5.1.1 from General Clerk II to General Clerk

III.

1. CONTRACT ID CODE PAGE OF PAGES

J 1 18

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 05-Sep-2018

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street , County, State and Zip Code) X W9124918R0032

X 9B. DATED (SEE ITEM 11)

28-Aug-2018

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer is extended, is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

05-Sep-2018

CODE

MICC - FORT GORDON

271 HERITAGE PARK LANE

BLDG. 35200

FT GORDON GA 30905

W91249 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE

See Item 6

FACILITY CODECODE

EMAIL:TEL:

W9124918R0032

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 30 - BLOCK 14 CONTINUATION PAGE

The following have been added by full text:

QUESTIONS AND ANSWERS

Questions and Answers

1. Paragraph 5.1.1 Basic Services in the Performance Work Statement describes the duties of both a General Clerk III and General Clerk II. Which labor category does the RFP call for?

Answer: The General Clerk II reference was a clerical error and has been corrected.

2. Would it be permissible to propose a General Clerk II provided the proposed candidate(s) meet the qualifications and can clearly perform at level III?

Answer: No, it’s not permissible to propose a General Clerk II

3. How many FTEs does this contract require?

Answer: The requirement is for one General Clerk III, please see PWS and CLIN structure provided in solicitation.

4. Is this a new requirement? If not, who’s the incumbent contractor?

Answer: As mentioned in Amendment 0001, the incumbent will be disclosed at time of award.

5. Is the incumbent eligible to bid on this procurement?

Answer: Yes, the incumbent is eligible to bid

6. Can we submit resumes?

Answer: Resumes are permitted, but please understand the current employee has first right refusal.

7. Also, could you please provide the anniversary date for the incumbent employee so that offerors can price vacation time correctly?

Answer: The current employees’ anniversary date is June 15, 2015.

8. Please confirm if, for bids to be considered Technically Acceptable, proposals must account for a full-time support requirement of 40 hours per week, plus 80 hours of vested paid time off, 11 holidays, and all required sick leave under Executive Order 13706 when pricing this bid for a General Clerk III (01113)?

Answer: Yes

9. Due to the requirements under 1.6.2 to maintain an adequate work force at all times, will the awarded contractor be required to provide temporary personnel to continue support in the event of the General Clerk III using paid sick leave (per Executive Order 13706) or paid time off?

Answer: Yes, to ensure services are not disrupted. This requirement is in place for any contract staff out of the office for three consecutive days.

10. If an e98 form has been completed for the DOL for the RRP General Clerk III performing on this contract, will it be provided as part of the solicitation?

Answer: Contracting Officer did not complete E98 because the labor category is on the Wage Determination.

SECTION SF 1449 - CONTINUATION SHEET

The following have been modified:

PERFORMANCE WORK STATEMENT

PERFORMANCE WORK STATEMENT (PWS)

Directorate of Family and Morale, Welfare, and Recreation

Army Community Service – Relocation Readiness Program, General Clerk III Fort Gordon, Georgia

Part 1 General Information

The Relocation Readiness Program (RRP) is a community-based program designed to provide a variety of services to service members and family members who are transitioning into or from the area.

1. General: This is a non-personal services contract to provide a General Clerk III. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform as a General Clerk III as defined in this Performance Work Statement (PWS), section 5 except for those items specified as government furnished property and services. The Contractor shall perform to the standards in this contract.

1.2 Background: The Relocation Readiness Program is a community oriented program in Army Community Service (ACS) designed to assist the commander with relocation support services intended to meet individual, unit and community needs. The ACS Center offers the following services:

Information, Referral and Follow-Up Financial Planning Assistance Relocation Exceptional Family Member Assistance Family Advocacy Employment Assistance Emergency Services e.g. Army Emergency Relief Mobilization and Deployment Readiness Program

Outreach Services

1.3 Objectives: The Relocation Readiness Program (RRP) provides a variety of services to service members and Family members who are transitioning into or from the area. Services include:

- In and out processing personnel through ACS and FMWR

- Provision of local and destination information through electronic and printed means

- Greeting customers and assessing needs

- Counseling and advocacy

- Provision of household items for short-term loan

- Training and orientations

- Assistance with performing various computer-based tasks associated with relocation

- Provide cunseling and advocacy

1.4 Scope: The contractor shall provide all labor, supervision and transportation necessary to perform the services as outlines in this statement of work in support of the Relocation Readiness Program. Performance of this contract shall be in accordance with the standards contained herein, referenced herein and as prescribed in AR 608-1, Army Community Service.

1.5 Period of Performance: The period of performance shall be for one (1) Base Year of 12 months and four (4)

12-month option years. The Period of Performance reads as follows:

Base Year: 30 September 2018-29 September 2019 Option Year 1 30 September 2019-29 September 2020 Option Year 2 30 September 2020-29 September 2021 Option Year 3 30 September 2021-29 September 2022 Option Year 4 30 September 2022-29 September 2023

1.6 General Information

1.6.1 Federal Observed Holidays: The contractor is or is not required to perform services on holidays.

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day

1.6.2 Hours of Operation: The Contractor is responsible for conducting business, between the hours of 8:00am and 4:30pm, Monday through Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons.

1.6.3 Place of Performance: The work to be performed under this contract will be performed at Fort Gordon, GA, and in the Augusta, GA area within a 40 mile radius.

1.6.4 Quality Control Program (QCP): The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which he assures himself that his work complies with the requirement of the contract. The QCP is to be delivered within 30 days after contract award or with the contractor’s proposal. After acceptance of the quality control plan the contractor shall receive the contracting officer’s acceptance in writing of any proposed change to his QC system.

1.6.5 Quality Assurance: The contractor shall comply with the government’s quality assurance program as defined in the Quality Assurance Surveillance Plan. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable quality level(s) (AQL). Government surveillance of contractor performance is not limited to the Performance Objectives as outlined in this PWS. The Government reserves the right to conduct compliance surveillance of any contractual requirement of this acquisition.

1.6.6 Type of Contract: The Government will award a Firm Fixed Price contract.

1.6.7 Security Requirements: Contractor personnel performing work under this contract are not required to maintain a security clearance. Contractor personnel performing work under this contract must comply with all installation security requirements. The contractor shall submit the name and address of each employee working under the contract and fill out questionnaires or other forms as may be required for security purposes. The security requirements are identified below:

1.6.7.1 Physical Security: The Contractor shall safeguard all government equipment, information and property provided for Contractor use. Contractor shall maintain a physical security checklist/log which will be forwarded to the COR on a monthly or quarterly basis. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.6.7.2 Key Control: The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons.

NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting Officer.

1.6.7.2.1. Lost keys shall be reported to the COR and the KO. In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

1.6.7.2.2. The Contractor shall prohibit the use of Government issued keys by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer (KO).

1.6.7.3 Lock Combinations: There are no requirements for changing lock combinations associated with this contract.

1.6.8 Special Qualifications: Performance of services under this contract shall conform to the quality and standards of this trade. The General Clerk III will work in support of the RRP and shall have and provide documentation of:

1.6.8.1 A minimum of one year experience in working with a military or civilian social service agency or experience as a military Family Member

1.6.8.2 A minimum of two years documented experience with Microsoft Word, Power Point, and Excel

1.6.8.3 Possess basic computer skills to be able to enter and retrieve data from management systems

1.6.8.4 Proficiency in oral and written communication skills

1.6.8.5 A valid unrestricted motor vehicle license

1.6.8.6 The ability to perform all duties as assigned

1.6.8.7 The ability to complete training as required by installation, program regulations and policies

1.6.8.8 Knowledge of ACS programs

1.6.8.9 Special Qualifications: The contractor is responsible for ensuring all employees maintain current National Agency Check with Inquiries (NACI) during the execution of this contract. The NACI will be performed during employee in-processing.

1.6.9 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation (FAR) Subpart 42.5. The KO and Contracting Officer’s Representative (COR) shall meet periodically with the contractor to review the contractor's performance. At these meetings the KO will apprise the Contractor of how the Government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues.

1.6.10 Contracting Officer’s Representative (COR): The COR Management System Tool (Virtual Contracting Enterprise (VCE)-Acquisition Resource Center (ARC) https://arc.army.mil/COR) for nomination, tracking, documentation, and management of CORs will be used. The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: Assure that the Contractor performs the technical requirements of the contract;

perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, and specifications; monitor Contractor's performance and notifies both the KO and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.11 Key Personnel: The following personnel are considered key personnel by the Government: contract manager/alternate contract manager. The Contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer. The contract manager or alternate shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between 0800 and 1630 hours, Monday through Friday discounting Federal holidays or when the Government facility is closed for administrative reasons. Qualifications for all key personnel are listed below:

Completion of Contracting Officer Representative with a Mission Focus (CLC106 Section 894), Online Training for Contracting Officer’s Representative (CLC222 Section 897) and Overview of Acquisition Ethics (CLM003 Section 888) from the Defense Acquisition University and MICC enhanced COR Training at Fort Gordon.

1.6.12 Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed. In accordance with FAR

37.114 contract employees shall identify themselves as a contractor at all times while on the job, e.g., in the workplace, when attending meetings, in email, when answering government telephones, or when making phone calls. Contract personnel will be issued identification badges.

1.6.13 Contractor Travel: N/A

1.6.14 Contractor Personnel Conduct: Contractor personnel’s conduct shall not reflect discredit upon the Government. The Contractor shall ensure that personnel present a professional appearance. The Contractor’s employees shall observe and comply with all local policies and procedures concerning fire, safety, environmental protection, sanitation, security, and possession of firearms or other lethal or illegal weapons or substance. The Contractor is responsible for ensuring that any contractor employees providing services under this contract conduct themselves and perform services in a professional, safe, and responsible manner. The Contractor shall remove from the job site any employee for reasons of misconduct or security. In accordance with DOD Directive 5500.7-R, “Joint

Ethics Regulation”, Contractor employees must avoid improperly influenced in the execution of their duties under the contract. Particular attention should be paid to acceptance of gifts/ gratuities, and on non-disclosure of sensitive or classified information. The Contractor shall ensure employee conduct complies with 41 U.S. C 423 relative to release of acquisition related information or actions or discussions which may prejudice future competitions. The Contractor shall ensure no contractor employees conduct political related activities or events on the USAR Facilities.

1.6.15 Other Direct Costs: N/A

1.6.16 Data Rights: The Government has unlimited rights to all documents/material produced under this contract.

All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the KO. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.6.17 Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to, or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.), or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO, and in the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.6.18 Phase In/Phase Out: N/A

1.6.19 Antiterrorism (AT) and Operations Security (OPSEC):

1.6.19.1 AT Level I Training: This provision/contract text is for contractor employees with an area of performance within an Army controlled installation, facility, or area. All contractor employees, to include subcontractor employees, requiring access to Army installations, facilities, and controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee to the COR or to the KO, if a COR is not assigned within 5 calendar days after completion of training by all employees and subcontractor personnel.

1.6.19.2 Access and General Protection/Security Policy and Procedures: This standard language text is for contractor employees with an area of performance within an Army controlled installation, facility, or area.

Contractor and all associated sub-contractors’ employees shall comply with applicable installation, facility, and area commander installation/facility access and local security policies and procedures (provided by government representative). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshall Office, Director of Emergency Services, or Security Office. Contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA, and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.6.19.3 AT Awareness Training for Contractor Personnel Traveling Overseas: This standard language text required US based contractor employees and associated sub-contractor employees to make available and to receive government provided area of responsibility (AOR) specific AT awareness training as directed by AR 525-13.

Specific AOR training content is directed by the combatant commander with the unit ATO being the local point of contact.

1.6.19.4 iWATCH Training: This standard language is for contractor employees with an area of performance within an Army controlled installation, facility or area. The contractor and all associated sub-contractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within XX calendar days of contract award and within YY calendar days of new employees commencing performance with the results reported to the COR NLT [insert number of calendar days] calendar days after contract award.

1.6.19.5 Contractor Employees Who Require Access to Government Information Systems (IS): All contractor employees with access to a government IS must be registered in the ATCTS (Army Training Certification Tracking System) at commencement of services, and must successfully complete the DOD Information Assurance Awareness prior to access to the IS and then annually thereafter.

1.6.19.6 For Contracts that Require an OPSEC Standing Operating Procedure (SOP)/Plan: The contractor shall develop an OPSEC SOP/Plan within 90 calendar days of contract award, to be reviewed and approved by the responsible Government OPSEC officer, per AR 530-1, Operations Security. This SOP/Plan will include the government's critical information, why it needs to be protected, where it is located, who is responsible for it, and how to protect it. In addition, the contractor shall identify an individual who will be an OPSEC Coordinator. The contractor will ensure this individual becomes OPSEC Level II certified per AR 530-1.

1.6.19.7 For Contracts that Require OPSEC Training: Per AR 530-1, Operations Security, new contractor employees must complete Level I OPSEC training within 30 calendar days of their reporting for duty. All contractor employees must complete annual OPSEC awareness training.

1.6.19.8 For Information Assurance (IA)/Information Technology (IT) Training: All contractor employees and associated sub-contractor employees must complete the DoD IA awareness training before issuance of network access and annually thereafter. All contractor employees working IA/IT functions must comply with DoD and Army training requirements in DoDD 8570.01, DoD 8570.01-M and AR 25-2 within six months of employment.

1.6.19.9 For Information Assurance (IA)/Information Technology (IT) Certification: Per DoD 8570.01-M, DFARS 252.239.7001, and AR 25-2, the contractor employees supporting IA/IT functions shall be appropriately certified upon contract award. The baseline certification as stipulated in DoD 8570.01-M must be completed upon contract award.

1.6.19.10 For Contractors Authorized to Accompany the Force: DFARS Clause 252.225-7040, Contractor Personnel Authorized to Accompany U.S. Armed Forces Deployed Outside the United States. The clause shall be used in solicitations and contracts that authorize contractor personnel to accompany US Armed Forces deployed outside the US in contingency operations; humanitarian or peacekeeping operations; or other military operations or exercises, when designated by the combatant commander. The clause discusses the following AT/OPSEC related topics: required compliance with laws and regulations, pre-deployment requirements, required training (per combatant command guidance), and personnel data required.

1.6.19.11 Performance or Delivery in a Foreign Country, DFARS Clause 252.225-7043, Antiterrorism/Force Protection for Defense Contractors Outside the US: The clause shall be used in solicitations and contracts that require performance or delivery in a foreign country. This clause applies to both contingencies and non-contingency support. The key AT requirement is for non-local national contractor personnel to comply with theater clearance requirements and allows the combatant commander to exercise oversight to ensure the contractor’s compliance with combatant commander and subordinate task force commander policies and directives.

1.6.19.12 For Contracts That Require Handling or Access to Classified Information: Contractor shall comply with FAR 52.204-2, Security Requirements. This clause involves access to information classified “Confidential,” “Secret,” or “Top Secret” and requires contractors to comply with— (1) The Security Agreement (DD Form 441), including the National Industrial Security Program Operating Manual (DoD 5220.22-M); any revisions to DOD 5220.22-M, notice of which has been furnished to the contractor.

1.6.20 Emergency Services

1.6.20.1 The Contractor shall have competent personnel trained and capable of dealing with minor personnel injuries. The Contractor of their employees shall immediately notify their supervisor of any accident requiring emergency medical treatment. The Contractor will, in turn, notify the KO or COR within 30 minutes of the incident.

1.6.20.2 Emergency medical treatment and services for Contractor personnel is the responsibility of the Contractor.

PART 2

DEFINITIONS, ACRONYMS, AND ABBREVIATIONS

2. Definitions and Acronyms:

2.1. DEFINITIONS:

2.1.1. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2. CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5. DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.6. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.8. QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9. QUALITY ASSURANCE Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11. SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.12. WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.12. WORK WEEK. Monday through Friday, unless specified otherwise.

2.2 Acronyms:

ACOR Alternate Contracting Officer's Representative ADPAAS Army Disaster Personnel Accountability and Assessment System

AFARS Army Federal Acquisition Regulation Supplement AR Army Regulation ARIMS Army Regulation Information Management System CAC Common Access Card CCE Contracting Center of Excellence CFR Code of Federal Regulations CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTR Contracting Officer's Technical Representative COTS Commercial-Off-the-Shelf CTS Client Tracking System DA Department of the Army DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DMDC Defense Manpower Data Center DOD Department of Defense EFAC Emergency Family Assistance Center FAR Federal Acquisition Regulation HIPAA Health Insurance Portability and Accountability Act of 1996 KO Contracting Officer OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program SRP Soldier Readiness Processing TE Technical Exhibit

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Property: The Government will provide the contractor with equipment and/or materials for performance of the requirements under this contract at no cost to the contractor. Then utilization of any government furnished property shall be used only in performance of services under this contract. The contractor is responsible for receiving, caring for, accounting for and returning any government property temporarily made available to the contractor (e.g., projector, films, training aids, supplies, equipment, etc.) The contractor should be familiar with the proper care and use of such government property. The operation of any training aid devices within the scope of services to be delivered will be at no additional cost to the government.[

3.2 Equipment: The Government will provide the following equipment for performance of the requirements under this contract. The contractor shall only utilize the government’s equipment and materials, at no cost in performance of this contract, during normal working hours of performance under this contract.

Class A Telephones Cell Phone Audio-Visual Equipment General Office Equipment

3.3 Materials: The Government will provide the following materials for performance of the requirements under this contract. The contractor shall only utilize the government’s materials, at no cost in performance of this contract, during normal working hours of performance under this contract.

U.S. Army and Government forms and regulations ACS and Mobilization, Deployment Readiness SOP’s ACS Policies Training materials to include Forms, Assessments, and Resources

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General: CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Section 3 of this PWS.

PART 5

SPECIFIC TASKS

5. SPECIFIC TASKS:

5.1.1 Basic Services

This ACS Program Manager will provide assignments in terms of general policies and program objectives.

Guidelines consist of governing law and DOD and Army regulations and require adaptation based on the nature of the assignment. Program requires specific adaptation of available materials based on the requirements and identified service need of the Fort Gordon population. The contractor shall provide a General Clerk III who will provide services in support of the Army Community Service Relocation Readiness Program. The General Clerk III shall possess the knowledge, skills and abilities that will enable him or her to immediately perform the duties listed in the PWS at no more than 40 hours per week. Services include but are not limited to the following:

5.1.2 Task Heading. Responsibilities include the following:

5.1.2.1 Greet customers. Assess needs. If necessary, ensure that customer completes pertinent documents and notify appropriate staff.

5.1.2.2 Provide information to arriving and departing personnel in the form of maps, welcome packets, electronic media, and other printed materials. Print and distribute packets from Military Installations or other online resources.

5.1.2.3 Provide vocal and written directions to customers.

5.1.2.4 Process personnel in and out of the installation. If required, prepare DD Form 139 and submit to local military pay office.

5.1.2.5 Maintain the ACS lending closet. Prepare documentation of loans and returns. Update lending closet records in the Client Tracking System (CTS). Notify customers holding overdue items; coordinate with unit when necessary.

5.1.2.6 Prepare statistical reports; maintain data required to prepare reports.

5.1.2.7 Prepare correspondence for signature, prepare for mailing, and keep records of correspondence mailed.

5.1.2.8 Maintain record of simple contacts, compile, and enter into CTS.

5.1.2.9 Prepare welcome packets for new arrivals and for special events and populations.

5.1.2.10 Research and verify local information for inclusion in Military Installations and other methods of distribution.

5.1.2.11 Schedule customers for appointments with ACS staff members.

5.1.2.12 Provide guidance and assistance to welcome center computer users.

5.1.2.13 Assist RRP Manager in presenting orientations, classes, and tours.

5.1.2.14 Maintain ACS RRP kiosks and literature displays

5.1.2.15 Provide counseling and advocacy.

5.2.1 Data Collection.

The contractor will collect data on daily basis in each of the service areas enumerated in Para 5.1. Data collected will include: type of service provided, demographics on user population (e.g. name, rank service number, status, family size, age and length of military service). Class evaluation will be done for a random 50% of the classes each fiscal year to monitor effectiveness and results.

5.2.2 Monthly Reports

The contractor will supply data needed for specific program updates in Client Tracking System (CTS) and ACS Management Reports. Data input is required by the 5th of every month.

5.3 Contractor Manpower Reporting (CMR).

The contractor will report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the Department of the Army via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address:

http://www.ecmra.mil, and then click on “Department of the Army CMRA” or the icon of the DoD organization that is receiving or benefitting from the contracted services.

Reporting inputs will be for the labor executed during the period of performance during each Government FY, which runs from October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2013. Contractors may direct questions to the help desk by clicking on “Send an email” which is located under the Help Resources ribbon on the right side of the login page of the applicable Service/Component’s CMR website at http://www.ecmra.mil. As part of its submission, the contractor will also provide the estimated total cost (if any) incurred to comply with this reporting requirement.” secure website without the need for separate data entries for each required data element at the website

5.4. Insurance Requirements

Required Insurance under FAR 52.228-5 Insurance – Work on a Government Installation

a) General Liability: $500,000 per occurrence limit on the comprehensive form of policy.

b) Workman’s Compensation: IAW State Requirements. Employer's liability coverage in the minimum amount of $100,000.

c) Automobile Liability: On the comprehensive form of policy, minimum of $200,000 per person and

$500,000 per occurrence for bodily injury and $20,000 per occurrence for property damage for all automobiles and trucks used in connection with the performance of the contract.

APPLICABLE PUBLICATIONS

6. Applicable Publications (Current Editions)

6.1. The Contractor must abide by all applicable regulations, publications, manuals, and local policies and procedures including:

a) AR 608-1, Army Community Service Center

b) AR 600-8-8, Total Army Sponsorship Program

c) Client Tracking System (CTS) Training Manual

d) Standard Operating Procedure (SOP) for the Relocation Readiness Program

e) SOP for Lending Closet

PART 7

ATTACHMENT/TECHNICAL EXHIBIT LISTING

7. ATTACHEMENT/TECHNICAL EXHIBIT LIST:

7.1. Attachment 1/Technical Exhibit 1 – Performance Requirements Summary

7.2. Attachment 2/Technical Exhibit 2 – Deliverables Schedule

TECHNICAL EXHIBIT 1

Performance Requirements Summary The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective (The Service required— usually a shall statement)

Standard Performance Threshold (This is the maximum error rate. It could possibly be “Zero deviation from standard”)

Method of Surveillance

Incentive (Positive and/or Negative) (Impact on Contractor Payments)

PRS # 1.

The contractor shall provide office administration services.

The contractor provided operation of all computer programs, data input to Client Tracking System (CTS), establishing and maintaining files according to Army Record Information Management System (ARIMS), handling calls and visits, file preparation and maintenance, monitor status of supplies and order as appropriate, etc. on a daily basis or as required per installation policy and/or

IAW AR 608-1.

Zero deviation from standard.

Random Inspection, Periodic Surveillance or Validated customer complaint.

Daily Rate.

PRS # 2

The contractor shall conduct briefings and/or training to Service Members and Families as required.

The contractor provided weekly and other scheduled briefings and trainings.

The contractor shall conduct education briefings/training as required.

Random Inspection, Periodic Surveillance, or Validated Customer Complaint

Contractor's performance documented on monthly reports and

CPARS.

PRS # 3

The contractor shall manage the lending closet.

The contractor issued and received items requested by the customer from the ACS lending closet.

The contractor shall issue and receive items and maintain accurate records of loaned items.

Random Inspection, Periodic Surveillance, or Validated Customer Complaint

Contractor's performance documented on monthly reports and

CPARS.

PRS # 4

The contractor shall provide rudimentary counseling regarding relocation and refer more difficult cases to the relocation readiness program manager.

The contractor conducted assessment, answered questions, and referred as necessary.

Zero deviation from standard

Random Inspection, Periodic Surveillance, or Validated Customer Complaint

Contractor's performance documented on monthly reports and

CPARS.

TECHNICAL EXHIBIT 2

DELIVERABLES SCHEDULE

Deliverable Frequency # of Copies Medium/Format Submit To Session Logs NLT 5th of each month.

At the conclusion of each session

1 for file

Hard Copy

CTS data input

Program Manager

Evaluation Sheets At the conclusion of each training event

1 for file Hard Copy Program Manager

Program Reports Monthly 1 for file Hard Copy Program Manager

(End of Summary of Changes)