SOW AV Maintenance.pdf

STATEMENT OF WORK (SOW)

REQUESTING ACTIVITY/ADDRESS: U.S. Army Criminal Investigation Laboratory (USACIL), 4930 N 31st Street, Forest Park, GA 30297

BACKGROUND The U.S. Army Criminal Investigation Laboratory (USACIL) is the only full-service forensic laboratory in the Department of Defense (DOD). It provides traditional, reach-back and expeditionary forensic services and site exploitation for criminal investigations within DOD and support for joint force commanders and warfighters. In addition to the above, USACIL has the responsibility to establish policy and standards to develop maintain an enduring, holistic, global forensic capability to support a full range of military operations which will facilitate requirements and architectural framework in support of the U.S. Army Criminal Investigation Laboratory Material Technology Laboratory Special Purpose Processing Node.

USACIL Information Management (IM) has the responsibility to create and maintain Audio Video capabilities investment. As a forensic laboratory center of excellence, the need for more frequent and robust video teleconferencing is not only necessary, but also tantamount to the Centers continued mission success.

The contractor shall provide the following services and capabilities.

1. Project Scope

The contractor shall monitor all aspects of the contract, from monitoring for the maintenance, setting up the lines of communication, and providing oversight of the maintenance team, while maintaining open communication channels between U.S.

Army Criminal Investigation Laboratory Staff, management, and project personnel. The contractor will work with project leads to ensure that the required levels of service are completed on time and with appropriate personnel.

1.1 Annual Maintenance

The service contract will provide twelve (12) hours per day, seven (7) days per week technical support (12x7).

1.2 Preventive Maintenance

To minimize the occurrence of system malfunctions and ensure peak performance of the integrated room, preventive maintenance visits are available for all spaces.

1.3 Return Material Authorization (RMA) Next Day Replacement Parts

Contractor will ensure RMA support, next day replacement for defective equipment (when available from the manufacturer), manufacturer repair of failed equipment, and Original Equipment Manufacturer (OEM) firmware updates, when applicable.

1.4 One (1) Hour Response Time

Help Desk technicians will respond to the Site Facilitator/point of contact (POC) within one (1) hour via telephone or VTC (i.e., Microsoft Teams, Zoom, Webex) to begin troubleshooting.

2.0 Acceptance

Vendor will provide a one-day test period, after which USACIL will accept or reject service. If accepted, USACIL commits to providing vendor an email indicating confirmed acceptance, followed by a signed DD-250. Upon completion of a signed DD- 250, vendor shall submit an invoice to the USACIL Contracting Officer’s Technical Representative (COTR) for processing.

In the event of non-acceptance, USACIL reserves the rights to select from the qualified vendor list.

3.0 TASK PERFORMANCE EVALUATION CRITERIA (Performance Measures)

General measures of contract performance are

3.1.a Quality Level of Effort

1) On-time delivery

2) Customer satisfaction rating

3) Innovative approaches to problem solving (e.g., cost avoidance)

3.1.b Schedule Performance

1) Progress against milestone schedule and creative approaches to achieving schedule

2) Timely notification of schedule issues, accompanied by recommendation of corrective action.

3.1.c Cost Performance

1) Timely notification of cost overruns/under runs

4.0 PLACE OF PERFORMANCE:

Work may be performed at the US Army Criminal Investigation Laboratory, Bldg 92N, 4930 N. 31st Street, Forest Park, GA 30297-5205. Building passes will be issued to qualified contractor personnel supporting these tasks. Building pass/access requests shall identify the visit frequency requirement. The government will provide workspace and computer resources for contractor staff. Access to the Gillem Enclave is contingent upon passing a security background check with the Gillem Enclave Security Force.

5.0 PERIOD OF PERFORMANCE:

The total contractor staff time for this work assignment shall not exceed 12-month performance. The contractor will propose the number of hours required to satisfactorily and professionally meet all the requirements. This information is provided to the vendor as a workload estimate only. However, it is the contractor’s responsibility to propose and deploy the correct labor types, mix, and hours required to satisfactorily and professionally meet all SOW requirements: