PWS Maintenance Support Update.pdf

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PERFORMANCE WORK STATEMENT (PWS)

Fort Eisenhower, GA Maintenance Support

Part 1

General Information

1 GENERAL: This is a non-personnel services contract to provide dedicated field level maintenance support to the CCoE equipment fleets as a “single source service” provider. The Government shall not exercise any supervision or control over the contract service providers performing the services herein.

Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform field level maintenance support to the CCoE equipment fleets as defined in this Performance Work Statement except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.

1.2 Background: The CCoE established a dedicated motor pool facility in 2023 to support field and limited sustainment level maintenance support to Fort Eisenhower, GA, MTOE, TDA Units, and Government civilian activities in the most cost effective, and efficient manner. The MMD provides support for other Army programs, not limited to the following: RESET, Pre-Deployment Training Equipment, (UME) in accordance with (IAW) AR 5-9 Area Support Responsibilities.

1.3 Objectives: This effort shall provide high quality and professional field and limited sustainment level maintenance support to Fort Eisenhower, GA.

1.4 Scope: This PWS establishes and describes the major functions required to provide responsible, reliable, and uninterrupted dedicated 10/20 standard field level maintenance In Accordance With (IAW) appropriate Technical Manual (TM) Maintenance Allocation Chart (MAC) “F” level-coded functions to the CCoE equipment fleets as a “single source service” provider without duplication and pass-back maintenance requirements.

1.5 Period of Performance: The period of performance shall be for one (1) 30-day phase in, one (1) Base

Year of 8 months and four (4) 12-month option years. The Period of Performance reads as follows:

30 Days Phase-In 01 JUL 2025 – 31 JUL 2025 Base Year 01 AUG 2025 – 31 MAR 2026 Option Year I 01 APR 2026 – 31 MAR 2027 Option Year II 01 APR 2027 – 31 MAR 2028 Option Year III 01 APR 2028 – 31 MAR 2029 Option Year IV 01 APR 2029 – 31 MAR 2030

1.6 General Information

1.6.1 Quality Control: Quality Control is the responsibility of the contractor (see FAR 52.246-1, Contractor Inspection Requirements). The contractor shall develop, implement, and maintain an effective Quality Control System which includes a written Quality Control Plan (QCP). The QCP shall implement standardized procedure/methodology for monitoring and documenting contract performance to ensure all requirements are met. The contractors’ QCP shall contain a systematic approach to monitor operations to ensure acceptable services-products are provided to the Government. The QCP, at a minimum, shall address continuous process improvement; procedures for scheduling, conducting and documentation of

P a g e 2 | 31 inspection; discrepancy identification and correction; corrective action procedures to include procedures for addressing Government discovered non-conformances; procedures for root cause analysis to identify the root cause and root cause corrective action to prevent re-occurrence of discrepancies; procedures for trend analysis; procedures for collecting and addressing customer feedback/complaints. The initial QCP shall be delivered with the contractor’s proposal. After award, the final QCP shall be delivered within 30 days of start date and within 5 working days when changes are made thereafter. After acceptance of the quality control plan the contractor shall receive the contracting officer’s acceptance in writing of any proposed change to the QCP.

1.6.2 Quality Assurance: The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.3 Recognized Holidays:

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Juneteenth Day Christmas Day Independence Day

1.6.4 Hours of Operation: The contractor is responsible for conducting business, between the hours of 0800 – 1600 Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential. These operating hours and days may vary based on the requirements of the agency. Contractor personnel work schedules may be “flexed” to meet the training needs of the CCoE for weekend and extended duty periods during regular training and exercises, while still adhering to the standard five-day 40-hour work week. Overtime will not be authorized.

1.6.5 Place of Performance: The work to be performed under this contract will be at the CCoE , Fort Eisenhower, GA. The contractor shall provide field support to outlying areas such as unit facilities (e.g.

motor pools), various ranges / field locations, point(s) of breakdowns in and around the following facilities:

a. Brant Hall – Building 25810

b. Fisher Hall – Building 29816

c. Vincent Hall – Building 21403

d. Allison Hall – Building 29817

e. Consolidated motor pool – Building 81208

Contractors are authorized to work from an Alternate duty/remote location during emergency situations within the Fort Eisenhower area of operations with the approval of the Contracting Officer Representative and Contracting Officer. Contractor shall continue to meet tasks, deliverables, and current level of support in accordance with contract. Government reserves the right to approve, disapprove, or cancel contract personnel working from an alternate duty/remote location. Working from a remote location will be at no additional expense to the government. The Government does not authorize the use of off-site rates to accomplish alternate duty/remote location work and will not be responsible for any associated costs.

Personal or company issued equipment may not be used to access the government network infrastructure unless pre-approved; examples include using VPN or a corporate network. However, inability to access the government network infrastructure using authorized devices does not necessarily prohibit the contractor from performing off-site, whenever the work could be performed without such access.

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1.6.6 Type of Contract: The government will award a Firm Fixed Price (FFP) contract.

1.6.7 Security Requirements: Contractor personnel performing work on COMSEC equipment and CCI items under this contract shall be U.S. citizens and must have a secret security clearance at time of the proposal submission and must maintain the level of security required for the life of the contract. At work performance start date, two (2) Electronics Technicians, shall have a final Secret Security Clearance. The security requirements are in accordance with the attached DD254. Failure, inability, or delay in obtaining the appropriate clearance shall not relieve the contractor from performance under the terms of this contract.

Additionally, all contract personnel are required to in-process with the CCoE G2/Office of Security within 10 business days.

The contractor shall comply with FAR 52.204-2, Security Requirements. This clause involves access to information classified “Confidential,” “Secret,” or “Top Secret” and requires contractors to comply with (1) the Security Agreement (DD Form 441), including the National Industrial Security Program Operating Manual (DoD 5220.22-M), and (2) any revisions to DoD 5220.22-M. Any adverse action preventing a contractor from retaining access to classified material must be brought to the attention of the COR and contractor Facility Security Officer (FSO) immediately.

1.6.7.1 PHYSICAL Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.6.7.1.1 Cybersecurity (formerly information Assurance (IA)/Information Technology (IT)) Training: All contractor employees and associated subcontractors must complete the DoD Cyber Awareness Challenge Training (https://cs.signal.army.mil/DoDIAA) before issuance of network access and annually thereafter.

Certificates of successful completion, for both initial awareness training and annual refresher training shall be provided to the COR via the Army Training and Certification Tracking System (ATCTS). All contractor employees will successfully complete all required IA training as specified in AR 25-2 and as directed by the Government. At work performance start date all contractor employees working Cyber Security functions must comply with DoD and Army training requirements in DoDD 8570.01, DoD 8570.01-M, DoDD 8140.01, and AR 25-2 for employees deemed appropriate i.e., “The contractor is responsible for ensuring all employees possess and maintain current Information Assurance Technician (IAT) Level I professional certification during the execution of this contract.

1.6.7.1.2 Information Security Program Training: All contractor employees, including subcontractors, assigned to this contract shall complete the online Information Security Program Training located on the Army Information Training System (ATIS) (https://www.eis.army.mil/programs/atis site. The contractor shall submit certificate of completion for each affected contractor employee and subcontractor employee to the COR and unit/activity security manager.

1.6.7.1.3 Anti-Terrorism (AT) Level I Training: All contractor employees, including subcontractors, assigned to this contract shall receive an initial Antiterrorism Level I Brief by a certified ATO Level II Officer within 30 days of reporting for duty (Monthly briefings will be offered by the Garrison Antiterrorism Officer).

Annual refresher Antiterrorism Level I Training shall be completed on-line at https://jkodirect.jten.mil/Atlas2/faces/page/login/Login.seam or they may attend the monthly training offered by the Garrison ATO. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee to the COR and unit/activity security manager (Ref Department of the Army, US Army Contracting Agency, SFCA-CO, 05 Sep 07, subject: Incorporation Measures into the Contracting Process and AR 525-13, Antiterrorism). Note: Contractor personnel shall receive an AOR briefing when traveling OCONUS on TDY. Briefing must be provided by a certified ATO Level II Officer within 7 working days prior to TDY departure outside the 50 United States, its territories, and possessions.

This is separate from the normal annual AT Level I training requirement (Ref AR 525-13).

1.6.7.1.4 iWATCH: All contractor employees, including subcontractors, assigned to this contract shall receive a brief on the local iWATCH program (provided in conjunction with the AT Level I Travel). This https://cs.signal.army.mil/DoDIAA https://www.eis.army.mil/programs/atis https://jkodirect.jten.mil/Atlas2/faces/page/login/Login.seam

P a g e 4 | 31 training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 days of reporting to duty and annual refresher training with the results reported to the COR.

1.6.7.1.5 Operation Security (OPSEC) Training: All contractor employees, including subcontractors, assigned to this contract shall complete Level I OPSEC training within 30 days of reporting for duty and then annually thereafter. Initial Level 1 OPSEC training will be conducted monthly by the Garrison OPSEC Officer or a Level II certified OPSEC Officer. Annual refresher training shall be completed on-line at IOSS, https://wwww.iad.gov/ioss/, or CDSE, https://security awareness.usalearning.gov/opsec/index.htm, or JKO, https://jkodirect.jten.mil/ (JS-US009, or SOCOM-US673-LB. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee to the COR and unit/activity security manager. OPSEC training guidelines are contained in AR 530-1, Operations Security. The contractor shall adhere to local OPSEC policies and procedures of the government requiring activity. When in a TDY status in support of this work effort, the contractor shall also adhere to any OPSEC policies and procedures in effect at TDY locations.

1.6.7.1.6 Threat Awareness and Reporting Program (TARP) Training: All Contractor employees, including subcontractors, assigned to this contract shall complete TARP training within 30 days of reporting for duty and then annually thereafter. TARP training will be conducted monthly by the 902nd MI Group. The COR will ensure contractors are notified of available training. Completion of training certificates shall be reported and submitted to the COR and the unit/activity security manager. (Ref AR 381-12).

1.6.7.1.7 Derivative Classification Training: All Contractors granted access to DoD networks are required to complete derivative classification training during contractor on-boarding and prior to signing the DD Form 2875 and annually thereafter. https://securityawareness.usalearning.gov/derivative/index.htm

1.6.7.1.8 Controlled Unclassified Information Marking Program: All TRADOC and DoD personnel with access to controlled unclassified information (CUI) are required to complete CUI training within 30 days after contract award at: https://securityhub.usalearning.gov/index.html

1.6.7.2 Key Control AR 190-11: The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting Officer.

1.6.7.2.1 In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

1.6.7.2.2 The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer.

1.6.7.3 Lock Combinations: The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Contractor’s Quality Control Plan.

https://wwww.iad.gov/ioss/ https://jkodirect.jten.mil/ https://securityawareness.usalearning.gov/derivative/index.htm https://securityhub.usalearning.gov/index.html

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1.6.8 Special Qualifications:

• Administrative Technician – associate’s degree or equivalent military education in Program Management or Leadership. 5 years demonstrated experience

• QC Inspector– High School Diploma or GED. Minimum 3 years as mechanic demonstrated experience.

• Small Engine Mechanic – Possess a Complete the Army Drives Training Modules 1-5 with the Fort Eisenhower Safety Office. Training Certificates shall be provided to the COR upon completion of modules. Minimum 2 years as mechanic demonstrated experience.

• Motor Vehicle Mechanic – High School or GED. Complete the Army Drives Training Modules 1-5 with the Fort Eisenhower Safety Office. Training Certificates shall be provided to the COR upon completion of modules. Minimum 2 years as mechanic demonstrated experience.

• HRAC Mechanic – High School Diploma or GED, EPA 608 or 609 certification at contract start.

Minimum 3 years demonstrated experience.

• Electronics – High School Education or GED. Must be Certified Electronics Technician (CET).

Must have 3 years demonstrated experience.

• Production Control Clerk – High School Diploma or GED. Must have 3 years demonstrated experience.

• Supply Technician - Must have 3 years demonstrated experience.

1.6.9 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues.

These meetings shall be at no additional cost to the government.

1.6.10 Contracting Officer Representative (COR): The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance:

maintain written and oral communications with the Contractor concerning technical aspects of the contract:

issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.11 Key Personnel: The contractor shall provide a contract manager who shall be responsible for the performance of work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operations of this contract. The contract manager or alternate shall be available between 0800 a.m. to 1600 p.m., P a g e 6 | 31

Monday thru Friday except Federal holidays or when the government facility is closed for administrative reasons.

1.6.12 Identification of Contractor Employees: IAW FAR 37.114, all contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed.

1.6.13 Contractor Travel: N/A

1.6.14 Other Direct Costs The government will provide reimbursement for those items necessary to perform functions required by this effort (referred to as other direct costs (ODC) but are not available through the government supply system / Global Combat Support System – Army (GCSS-A) in order to meet performance requirements. The requirement for purchases shall be approved, in writing by the COR prior to purchasing items. The contractor shall provide the required supplies/materials and submit invoices for reimbursement citing the appropriate CLIN. Payment will be made for actual costs only; handling fees, G&A, and profit will not be allowed on ODC’s. Purchase reports are to include all purchases for the purpose of this contract during Period of Performance (POP). These ODC’s will material and/or equipment that cannot be acquired through government supply system. Other items may be reimbursable at the discretion of the KO and COR.

1.6.14.1 Privacy Act: All contractor personnel assigned to this task shall have access to information that may be subject to the Privacy act of 1974. The contractor is responsible for ensuring all assigned contractor personnel are briefed on Privacy Act requirements.

• The contractor shall ensure that all assigned personnel understand applicable Security policies and directives. Personnel who knowingly violate security policies or directives are subject to immediate removal from any work relating to this task order.

• Contractor personnel shall have routine and unavoidable to access to proprietary information which they are required to protect. Personnel applied to the tasks in this PWS may not work on other tasks for the contractor or for any other agency without a formal written request, and written consent granted by, the contractor officer.

1.6.15 Data Rights: The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.6.15.1 Uses and Safeguarding of Information: Information from the secure web site is proprietary in nature when the contract number and contractor identity are associated with the direct labor hours and direct labor dollars. At no time will any data be released to the public with the contractor’s name and contract number associated with the data.

1.6.15.2 Subcontract Data: The contractor shall ensure that all reportable subcontract data is reported IAW the PWS and to this data collection web site (citing this contract/order number). At the discretion of the prime contractor, this reporting may be done directly by subcontractors to the data collection site; or by the prime contractor after consolidating and rationalizing all significant data from the subcontractors.

1.6.15.3 Reporting Flexibility: Contractors are encouraged to communicate with the Help Desk identified at the data collection web site to resolve reporting difficulties. Changes to facilitate reporting may be authorized by the contracting officer or the Help Desk (under HQDA policy direction and

P a g e 7 | 31 oversight).Proposed Opening to Paragraph: This paragraph stipulates that all issues, challenges, problems and so forth will be solved by members (Contractors or subcontractors) of the Contractor Team contacting the respective help desks either telephonically or by using the online submission portals and carrying the problem through all phases from inception of problem to solution of problem.

1.6.16 Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may effect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI. The contractor shall not divulge any information accessed and obtained during the course of performing this task to other contractor staff or anyone outside the government. In addition to any organizational conflict of interest provision, contractor personnel assigned to this task order shall be required, prior to beginning work, to sign a non-disclosure statement for the government agreeing not to share any information or data with other contractor personnel not assigned to the project or, if assigned to the project, who has not signed such a non-disclosure statement. Signed nondisclosure statements shall be furnished within 5 calendar days of award or personnel change. (CDRL# A006) The company shall include as part of its Request for Quote (RFQ) submission, its plan to “firewall” these contractor personnel and enforce this provision (i.e., internal controls, training, etc.). Failure to adhere to these non-disclosure safeguards may result in termination of this task. Final authorship and copyright (if required) of any deliverables shall reside with the government. The contractor shall not gain any unfair advantage. The contractor shall identify any organizational conflict of interest clauses they or their subcontractors are subject to, current or within three years of federal government contract services, by providing, with their offer, a copy of the clause, a description of the contract services performed, a contract number, a governmental point of contact, and a phone number for that point of contact.

1.6.17 PHASE IN /PHASE OUT PERIOD At full performance start date the task order(s), contractor shall be staffed at the sufficient level to assume the service scope. The contractor shall provide a plan addressing the steps and actions necessary to facilitate a smooth transition from award to full operational status. The plan shall describe the contractor’s approach to develop and disseminate operational instructions, procedures, and control directives in preparation for the performance requirements. The incoming contractor shall coordinate with the incumbent contractor and Government COR to identify existing problems, unresolved actions and property accountability.

During the phase-in period, a transition start meeting shall be conducted among the principal parties (Government, incoming contractor and, as applicable, incumbent contractor) to coordinate the handoff process between the incoming contractor and the incumbent or other agents. In addition, an operational readiness meeting shall be conducted among the principal parties (Government, incoming contractor and incumbent contractor) near the end of the transition period to ensure all outstanding planned actions have been closed as relates to the phase-in and the incoming contractor is prepared to fully assume operations.

During the phase-in period, the contractor shall, at a minimum

(1) Establish the Project Management Office

(2) Recruit and hire necessary personnel.

(3) Obtain all required certifications and clearances, including personnel security clearances.

(4) Participate in joint inventories and sign for Government-furnished property (GFP) IAW the

Government’s transition schedule Develop and submit any required deliverables.

(5) Attend post-award meetings as required; and

(6) Accomplish any necessary employee training to support the functions listed in the PWS.

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1.15 Phase-Out. The phase-out period shall apply to any contract follow-on requirements. Prior to the completion of the contract, an observation period will occur at which time management personnel of the incoming workforce may observe operations and performance methods of the incumbent contractor. This will allow for orderly turnover of facilities, equipment, and records and will help to ensure continuity of service. The contractor shall not defer any requirements thereby avoiding responsibility or of transferring such responsibility to the succeeding contractor. The contractor shall fully cooperate with the succeeding contractor and the Government so as not to interfere with their work or duties. During the phase-out period, the contractor shall address the following issues:

employee notification; retention of key personnel; turnover of work-in-progress, inventories, Government property; removal of contractor property; data and information transfer; and any other actions required to ensure continuity of operations. Full performance shall be maintained during the entire period.

PART 2

DEFINITIONS & ACRONYMS

2 DEFINITIONS AND ACRONYMS:

2.1 DEFINITIONS:

2.1.1 CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2 CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3 CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4 DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5 DELIVERABLE. Anything that can be physically delivered but may include non-manufactured things such as meeting minutes or reports.

2.1.6 KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7 PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.8 QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9 QUALITY ASSURANCE Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

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2.1.10 QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11 SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.12 WORKDAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.12 WORK WEEK. Monday through Friday, unless specified otherwise.

2.2 ACRONYMS:

ACOR Alternate Contracting Officer's Representative AFARS Army Federal Acquisition Regulation Supplement AR Army Regulation CCE Contracting Center of Excellence CFR Code of Federal Regulations CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTR Contracting Officer's Technical Representative COTS Commercial-Off-the-Shelf DA Department of the Army DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DMDC Defense Manpower Data Center DOD Department of Defense FAR Federal Acquisition Regulation GED General Education HIPAA Health Insurance Portability and Accountability Act of 1996 IAW In Accordance With KO Contracting Officer LRC Logistics Readiness Center MMD Material Maintenance Division MTOE Military Table of Equipment OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program TDA Table Distribution Allowance TE Technical Exhibit

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PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3 GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1 Facilities: The Government will provide the necessary workspace for the contractor staff to provide the support outlined in the PWS to include desk space, telephones, computers, storage space, and other items necessary to maintain an office environment. Office and cleaning supplies will be provided by the contractor.

3.2 Utilities: The Government will provide electricity, water, phone service, and network services (NIPRNET, SIPRNET, JWICS, DSN), to the CCoE designated work areas. The contractor shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount to accomplish cleaning vehicles and equipment.

3.3 Equipment: The Government will provide contractor personnel computer equipment, other data collection equipment/software, telephones, and monitors. The contractor shall have access to printers, plotters, copy machines, scanners, and fax machines. The contractor shall be responsible for any loss or destruction of or damage to items of Government property that are removed from the installation premises by the contractor – with or without Government approval. The contractor shall account for all property provided by the Government and shall be responsible for the security and condition of said property.

Serialized items shall be annotated at the time of issue, with a signature of acknowledgement by the individual contractors. All Government Furnished Equipment (GFE) is the property of the US Government and shall not be transferred to any individual, or agency, public or private without the express written approval of the Contracting Officer.

3.4 Materials: The Government will provide on-hand balances of Government owned parts, supplies and materials will be made available to the contractor for use in the performance of this contract.

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PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4 CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General: The Contractor shall furnish all supplies, equipment, facilities, and services required to perform work under this contract that are not listed under Section 3 of this PWS.

4.2 Secret Facility Clearance: The contractor shall possess and maintain a SECRET facility clearance from the Defense Security Service. The Contractor’s employees, performing work in support of this contract shall have been granted a SECRET security clearance IAW para 1.6.7 of this PWS.

4.3 Materials. The Contractor shall provide, except for property and services specified as government furnished, all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, other items, and non-personal services necessary to meet the requirements under this PWS.

4.4 Equipment. The Contractor shall furnish contractor badges to meet the requirements under this PWS.

4.5 Training / Certification: The contractor shall provide, within the specified timeframe, proof of required employee training and/or certifications described in this PWS.

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PART 5

SPECIFIC TASKS

5 Specific Tasks:

5.1 Basic Services. The contractor shall provide complete program management and administrative tasks to ensure the requirements of the contract are met and to ensure the contractor adequately controls and supervises its personnel who provide the deliverables described within this PWS. The contractor shall keep the Government fully informed, both verbally and in writing. The contractor shall provide all necessary personnel, administrative, financial, and managerial resources required to support this contract. The contractor shall ensure all deliverables described in the PWS are delivered on time and provide analysis of project requirements and accurate cost estimates. Contractor shall provide project coordination and process improvements thru the Quality Control Plan and provide and gather required information to assist with coordination support efforts. Be familiar with all duties and qualifications stated in the PWS under sections 1.6.8, 1.6.11, and Part 5. Attend bi-weekly COR meeting(s) and provide work utilization report and fill plan to the COR.

5.2 Contract Management: The contractor shall provide complete contract management and administrative management to ensure the requirements of the contract are met and to ensure the Contractor adequately controls and supervises its personnel who provide the deliverables described within this PWS. The Contractor’s management team shall be the focal point for all issues and shall keep the Government fully informed, both verbally and in writing. The contract shall provide all necessary personnel, administrative, financial, and managerial resources required to support this contract. The contractor management will include:

• Supervise and coordinate the activities of all maintenance personnel, including technicians, mechanics, and other staff members, to ensure efficient operation of the maintenance shop.

• Supervision, coordination of work schedules, resolving minor concerns/issues and completion of administrative tasks associated with this PWS (e.g. deliverables).

• Have the capability and authority to resolve and respond to issues directly with the COR.

• Communicate orally and in writing with the COR

• Provide project coordination and process improvement thru the Quality Control Plan.

• Provide and gather required information to assist with coordination support efforts.

• Plan, prioritize, assign, supervise and review the work of administrative support staff involved in duties related to area of assignment.

• Receive reports from foremen and other team leads regarding maintenance tasks, work progress, and any issues or concerns that arise during the maintenance process.

• Provide leadership and guidance to maintenance personnel, fostering a positive and productive work environment.

• Develop and implement schedules for maintenance tasks, ensuring that all equipment are serviced and repaired in a timely manner to minimize downtime.

• Monitor and enforce quality control measures to ensure that all maintenance work is conducted

IAW technical manuals.

• Maintain accurate records of maintenance activities, including work orders, inventory levels, equipment maintenance schedules, and personnel performance evaluations.

• Manage workflow by assigning tasks and prioritizing work orders based on urgency and customer needs.

• Provide guidance and support to technicians, assisting them with diagnosing and repairing complex vehicle issues as needed.

• Conduct regular inspections of vehicles and work in progress to ensure quality workmanship and adherence to safety standards.

• Monitor and enforce compliance with company policies and procedures, as well as CCoE regulations and safety guidelines.

• Communicate effectively with customers to understand their concerns and provide updates on the status of their vehicles.

• Collaborate with other departments to streamline operations and improve overall efficiency.

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5.2.1 Administrative Support: Perform technical level administrative duties and equipment management and accountability in support of the CCoE Maintenance Support contract at FT Eisenhower. Research, collect, and analyze data and prepare draft reports; to track and report operational statistics; and to provide technical assistance to management. Provides administrative/clerical support to an assigned director/agency head; and has input on decisions and problem solving related to assigned area of responsibility.

• Establish and maintain systems related to assigned technical area of responsibility; monitor area activities and report progress as required.

• Review, verify and process documents related to department activities based on area of assignment.

• Establish and maintain a wide variety of filing and reporting systems as necessary; develop record keeping procedures; provide relevant information to relevant parties prepare and type correspondence and compile and type reports.

• Compile and develop information for special studies and reports from a variety of resources;

collect, compile and report findings and recommendations.

• Support with testing, implementation and maintenance of new/upgraded software technologies and systems; maintain a variety of databases.

• Support supervisor and managers with a variety of administrative operations; prepare, recommend and implement procedural modifications.

• Coordinate and assist in the development and administration of a department budget; prepare budget reports; compile annual budget requests; monitor and classify expenditures; track and reconcile bills; produce budget reports; research and resolve discrepancies.

• Independently respond to letters, e-mail and general correspondence based on areas of assignment.

• May perform a wide variety of complex, responsible, secretarial and administrative duties for executive staff and other management personnel including providing routine analytical support.

• Build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer service.

• Perform related duties as assigned.

5.2.2 Overhead support:

• Conduct comprehensive inspections of vehicles at various stages of the maintenance or repair process to verify IAW applicable TMs with established quality standards, manufacture specifications, and regulatory requirements.

• Perform detailed visual examinations of vehicle components, systems, and structures to identify any defects, damage, or deviations from standards.

• Utilize specialized tools, equipment, and diagnostic techniques to conduct functional tests and measurements, ensuring that all vehicle systems and components operate properly and safely.

• Document inspection findings, including observations, measurements, test results, and any discrepancies or non-conformities identified.

• Participate in quality improvement initiatives, process enhancements, and training programs to enhance inspection effectiveness and efficiency.

• Maintain accurate records of inspection activities, including documentation of inspection procedures, findings, and corrective actions taken.

• Manage all organization supplies and equipment, ensuring they are accounted for, and properly stored.

• Operate automated supply systems to manage property accountability, supply chain management, and procurement processes efficiently.

• Secure and control parts in designated secure areas to prevent unauthorized access and ensure compliance with security protocols.

• Receive, inspect, load, segregate, and deliver supplies and equipment as efficiently and accurately as possible to support organizational needs.

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• Perform various supply-related tasks, including data entry, record-keeping, and generating supply documents.

• Maintain the automated supply system for accounting of organizational and installation supplies and equipment, including posting transactions and supporting files.

• Operate forklifts to facilitate the movement and handling of supplies and equipment within the supply areas.

• Create a detailed schedule for each production line or machine based on factors such as available resources, production capacity, and demand forecasts.

• Ensure all necessary resources such as materials, equipment, and personnel are available and allocated efficiently to meet production schedules.

• Continuously monitor the progress of production runs to ensure they are proceeding according to schedule.

• Coordinate changeovers between different products or production processes to minimize downtime and optimize efficiency.

• Keep stakeholders informed about production schedules, delays, or other relevant information, including production staff, management, and customers.

5.2.3 Electronic Support: Provide technical assistance for urgent mission-degrading US Army Signal equipment and fulfill requests for technical assistance affecting assigned subsystems, requiring direct communications with personnel at several echelon-levels. Perform functional checkout, assessment, adjustment, and test of new or modernized ground Signal / Satellite Communications systems in a systems qualifications test environment. Participate in scheduled equipment changes which include modification of components. You will perform scheduled assessments to validate material and operational readiness of assigned systems. Train internal personnel on methodologies for performing technical work on all assigned communication systems. In support of the electronic technician functions, the contractor shall:

• Install, maintain, and repair electronic equipment and systems such as communication systems, control systems, and instrumentation.

• Identify and diagnose malfunctions in electronic equipment and systems using testing, measurement equipment, technical manuals, and diagnostic software.

• Repair and replace defective components, modules, or circuitry within electronic equipment to restore functionality.

• Calibrate electronic instruments and equipment to ensure accuracy and reliability of measurements.

• Conduct tests and inspections on electronic systems and components to ensure they meet specifications and quality standards.

• Identify electronic components, parts, and materials needed for repairs or maintenance activities.

• Perform authorized upgrades, modifications, and enhancements to electronic systems to improve performance, functionality, or compatibility with new technologies

5.2.4 Vehicle Mechanic Support: Typically diagnose, isolate and repair equipment issues, interpret and adhere to maintenance plans, and complete repairs with maximum efficiency to prevent exceeding acceptable expenditure limits. Perform routine engine maintenance, such as lubricating parts and replacing spark plugs, belts, blades, tires, and any other defective items to the specified standard of quality. Test and inspect engines for malfunctioning parts according to manuals and established industry standards. Clean equipment to acceptable cleanliness levels approved by supervisors. Reassemble and reinstall components and engines following repairs. Write out accurate records of inspections, test results, work performed, and parts used.

• Perform diagnostics using tools, demonstrate knowledge of engine systems, and troubleshooting techniques to identify the root cause of equipment malfunctions.

• Repair and replace equipment, following manufacture guidelines, technical manuals, and safety guidelines.

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• Perform maintenance schedules and plans provided by the manufacturer or supervisor to ensure equipment is serviced regularly and preventive maintenance tasks are completed on time.

• Perform routine maintenance on lubrication, spark plug replacement, belt and blade inspection/replacement, tire maintenance, and addressing any other issues found during routine checks.

• Test and Inspect Engines after repairs or maintenance tasks, testing engines to ensure they are functioning properly and inspecting…