W9124723R0089_DRAFT PWS_Mattress Refurbishment_061423.pdf

Performance Work Statement (PWS)

Annex A

Base Operations Mattress Refurbishment Service

22 March 2022

Introduction. This is a non-personal services contract to provide Mattress refurbishment service. The Government will not exercise any supervision or control over the contract service providers. The Contractor shall perform to the standards specified in this Performance Work Statement (PWS). Contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government. The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, other items and non-personal services necessary as defined in this

Background. The Mattress Replacement Program is a recurring requirement that has been in place on Fort Liberty since 2008. This service is critical to the redeploying Soldiers’ health, welfare, and morale. If unserviceable mattress are not replaced, redeploying soldiers will return to barracks rooms without adequate, clean, and serviceable Mattress. Fort Liberty is located in North Carolina, Cumberland County, at Fayetteville and consists of approximately 161,000 acres and 6,016 buildings with 20 million square feet of office buildings. The population base consists of approximately 579,509 military, Government civilian, and Contactor personnel, as well as 69,808 resident family members. Fort Liberty is one of the largest military installations in the world with more than 60,000 service members spread across 161,000 acres. Fort Liberty is the home of the Airborne. For more than half a century, Fort Liberty has had a proud heritage as the Home of the Nation's finest fighting forces. Originally activated in June 1942 at Camp Polk, LA, the XVIII Airborne Corps was known as the II Armored Corps. It was redesignated XVIII Corps in October 1943, at the Presidio of Monterey, California. The Corp's birthday is August 25, 1944, the same day the XVIII Airborne Corps assumed command of the 82d and 101st Airborne Divisions.

Objectives. The Contractor shall ensure all work accomplished in the performance of this PWS meets all applicable Federal, State, and local laws, regulations, and directives to include, but not limited to, the publications in Section 7, Related Documents. 1.2.1 The contractor will recycle, repair and deliver 140 mattress on request. The contractor will recycle 1,320 mattress, 140 mattress at a time on request by the Furniture Management Office (FMO) All mattress will be completely sanitize, Repair Mattress Size; 38X80 old ticking will be completely removed. Upholstery will also be replaced or repaired as needed. Inner spring’s unit will be sewn into mattress, sanitized and repaired. Mattress will be sealed in a polyurethane bag when delivered to the warehouse.

1.2.2 The contractor will pick up 140 unserviceable mattresses on request by FMO bay 4 within three (3) working days and deliver the refurbished mattresses within twenty-one

(21) working days to FMO bay 4. The contractor will provide all the trucks and pallets necessary to accomplish the mattress pickup from and delivery to Bay #4 Building J-2535 Fort Liberty, NC and commits to meeting any accelerated delivery requirements that occur as a result of mission requirements. Sterilize all mattresses in accordance with regulations of the North Carolina Department of Environment and Natural Resources using the North Carolina Sanitation standards. Remove outer ticking, inspect condition of inner upholstery and spring unit, replace or repair any deficiencies, replace old ticking using new Nylon material with Flame Retardant Barrier, inspect, trim, individually bag and palletize on reusable wooden pallets. The contractor will be responsible for providing all personnel, equipment, supplies, transportation, tools, materials, supervision, other items and non-personal services necessary to perform this service. The contractor will provide accurate invoices per mattress delivery. Invoices will be posted in WAWF within 5 working days of delivery.

1.2.3 The Contractor shall prepare required invoices and submit all information as specified by the Deliverables presented in the contract. The Contractor shall ensure all work in support of mission requirements tendered to the Government for acceptance conform to the measurable performance standards of quality, timeliness, and quantity specified in the PWS of this contract. The contractor will post enumerated invoices in WAWF for payment within 5 working days from delivery.

1.2.4 The Contractor will replace non-recyclable mattress with recyclable mattress as required by the Furniture Management Office (FMO). The FMO will request the new mattress from the vendor as required not to exceed 40 mattress per month. All mattress will be recyclable Mattress Size; 38X80. Mattress will be fluid proof by SO-Flux material, capable of being cleaned by wiping with soap & water. In addition, the SO-Flux material will be fire retardant, anti-bacterial, anti-static, non-allergenic, crack resistant, antimicrobial/anti-fungal, odor free, anti-bedbug, and dark navy blue in color. Mattresses will be sealed in transparent polyurethane bag when delivered to the FMO warehouse.

1.2.5 The intent is to establish work requirements that are performance-based and results-oriented. The Contractor shall determine the best and most cost effective ways to fulfill the Mattress Refurbishment Program emphasizing innovation and commercial best practices.

1.2.6 The Contractor shall ensure all work in support of mission requirements tendered to the Government for acceptance conform to the measurable performance standards of quality, timeliness, and quantity specified in the PWS of this contract.

Climatic Conditions. The average annual rainfall is 42.0 inches; with the wettest months being July - September. The average annual snowfall is 3 inches, with snowfall expected during the period of January - March. The average frost-free period (growing season) during the year is about 330 days. The first killing frost may be expected about October, and the last killing frost generally occurs in November. The average annual maximum and minimum temperatures are approximately 102 and 34 degrees Fahrenheit, respectively. Monthly normal temperatures ranged from a low of 34 degrees in the month of January to a high of 102 degrees in the month of July. Summer temperatures often reach 90 degrees Fahrenheit, while sub-freezing weather is common during the winter months.

Facility Access. N/A

Traffic Flow. N/A

1.5 Drainage. N/A

1.6 Restoration of Landscape Damage. Trees or other landscape features damaged by the Contractor’s operations shall be restored at no additional cost to the Government.

The COR/ACOR will decide the method of restoration for trees or whether damaged trees will be removed.

1.7 Dust Suppression. N/A

2.0 Requirements.

2.1 Description of Services.

2.1.1 Non-Personal Services. The personnel rendering the services are not subject;

either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees. Non-personal service contracts are authorized by the Government in accordance with (IAW) Federal Acquisition Regulation (FAR) Subpart 37.104, under general contracting authority, and do not require specific statutory authorization.

2.1.2 General Information.

2.1.2.1 Period of Performance (PoP). The PoP consists of Base year plus four additional option years. The PoP is as follows:

Phase-in/out Period N/A Base Period 1 July 2023 to 30 June 2024 Option Period I 1 July 2024 to 30 June 2025 Option Period II 1 July 2025 to 30 June 2026 Option Period III 1 July 2026 to 30 June 2027 Option Period IV 1 July 2027 to 30 June 2028

2.1.3 Place of Performance and Hours of Operation.

2.1.3.1 Place of Performance. The work to be performed under this contract will be performed at the locations listed in Technical Exhibit # 1.

2.1.3.2 Hours of Operation. The Government's regular (normal) hours are from 0730 AM to 4:00 PM, except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The Contractor shall conduct business during regular hours.

2.1.4 Federal Holidays. The Contractor’s performance shall not be required on the Federal public holidays listed below. Holidays occurring on weekends will be observed as directed by the Federal calendar (5 U.S.C. 6103).

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day

Memorial Day Thanksgiving Day Independence Day Christmas Day Juneteenth

2.1.4.1 N/A

2.1.4.2 Installation Closures. When an unforeseen installation closure occurs on a regularly scheduled day of work, the Contractor shall:

a. Reschedule the work to be performed the following day unless the following day is a Saturday, Sunday, a legal public holiday, and when routine work is not scheduled for that day; or

b. Reschedule the work on any day mutually satisfactory.

2.1.4.3 Inclement Weather Delay. If the Contractor determines unsafe weather conditions for continued operations, then the Contractor shall notify the KO if inclement weather suspends operations within (1) hours. The Contractor shall resume operations with KO approval.

2.1.5 Travel/Temporary Duty. N/A

2.1.6 Emergency Services. N/A

2.1.6.1 The Contractor shall be responsible for the emergency medical treatment services for Contractor personnel.

2.1.7 Contract Administration and management.

2.1.7.1 Post Award Conference/Performance Evaluation Meetings. The Contractor shall attend the post award conference convened by the contracting activity or contract administration office IAW FAR Subpart 42.5. The KO and COR/ACOR will meet quarterly with the Contractor to review the Contractor's performance. Written minutes of meetings will be recorded by the Government and signed by both the Program Manager and the KO. The written minutes will be distributed within five (5) workdays after the meeting. If the Contractor does not concur with any portion of the minutes, recorded by the Government, the non-concurrence shall be provided in writing to the KO within two (2) calendar days following receipt of the minutes.

2.1.7.2 Notwithstanding the Contractor’s responsibility for total management during the performance of this contract, the administration of the contract requires maximum coordination and cooperation between the Government and the Contractor.

2.1.7.3 The following provides the roles and their respective authority during the performance of the contract:

2.1.7.3.1 Contracting Officer (KO). The KO is the only person authorized to direct changes in any of the requirements under this contract, and, notwithstanding any provisions contained elsewhere in this contract, said authority remains solely with the KO.

In the event the Contractor makes any change at the direction of any person other than the KO, the change shall be considered to have been made without authority and solely at the risk of the Contractor. All contract administration will be effected by the KO.

Communications pertaining to contractual administrative matters shall be addressed to the KO. No changes in or deviation from the terms and conditions shall be affected, without a written modification to the contract, executed by the KO authorizing such changes. The KO will approve all submittals and plans required in this PWS.

2.1.7.3.2 Contracting Officer’s Representative (COR). The KO will appoint a COR during the performance of this contract. Additional Government personnel may be assigned to assist in contract oversight IAW AR 70-13, Management and Oversight of Service Acquisitions. Other surveillance personnel may be designated as COR or ACOR, and shall be trained and appointed IAW DoDI 5000.72, DoD Standard for Contracting Officer’s Representative (COR) Certification and DFARS 201.602-2. The ACOR will serve as on-site representatives of the COR in performance of actual contract surveillance, if they meet all COR training, experience requirements, and are appointed by the KO as an ACOR. The COR/ACOR will provide assistance in identification and resolution of problems, conflicts in priority, subtask requirement definitions, and other operations type problems. The COR/ACOR will perform IAW the responsibilities and duties identified in the appointment letter.

2.1.7.3.2.1 COR Authority. A letter of designation will be issued to the COR/ACOR by the KO. A copy of the letter will be sent to the Contractor. The letter of designation states the responsibilities and limitations of the COR/ACOR, especially with regard to changes in cost, price estimates, or changes in delivery dates. The COR/ACOR is not authorized to change any of the terms and conditions with regard to cost, quantity, or schedule of the resulting order.

2.1.7.3.3. The Contractor shall not in any way represent the United States (U.S.)

Government, or that it has the authority to contract or procure supplies for the account of the United States of America (USA).

2.1.8 COR/ACOR Functions. The COR/ACOR monitors all technical aspects of the contract and assists in contract administration. The COR/ACOR is authorized to perform the following functions: assure the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance;

maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements; monitor, document, and report Contractor's performance and notify both the KO and Contractor of any deficiencies; coordinate availability of Government-Furnished Property, and coordinate site entry of Contractor personnel.

2.1.9 Quality Control (QC). Quality Control is the responsibility of the Contractor. The Contractor shall provide a Quality Control Plan (QCP) five (5) business days before contract start. The Contractor shall provide and maintain a QCP that is acceptable to the KO. Changes to the Contractor’s QCP shall be submitted to the KO for review and approval within five (5) business days prior to implementation.

2.1.9.1 The Contracting Officer Representative Tracking (CORT) Tool (https://wawf.eb.mil/xhtml/auth/home/home.xhtml#) shall be used for nomination, tracking, documentation, and management of CORs IAW DoDI 5000.72, DFARS 201.602-2 and PGI 201.602-2.

2.1.10 Subcontract Management. N/A

2.1.11 Contractor Employees.

2.1.11.1 Key Personnel.

2.1.11.1.1 The Contractor shall provide a Program Manager who is responsible for the performance of the work. The Program Manager shall have full authority to act for the Contractor on all contract matters relating to daily operation of the contract. The name of the Program Manager shall be provided by the Contractor to the KO. The Program Manager shall be available between 07:30 AM – 4:00 PM, Monday through Friday except Federal holidays or when the Government facility is closed for administrative reasons.

Contractor personnel performing work under this contract shall have and maintain a Local back grounds check to gain access at the gate at time of the contract start date and for the life of the contract. The Program Manager and any individuals designated as key personnel shall be able to understand, speak, read, and write the English language.

2.1.11.1.2 Certain administrative personnel will require a Common Access Card (CAC) to access Government systems. CAC permits installation access to all contract employees. These persons shall have, at a minimum, a favorable National Agency Check

(NAC).

2.1.11.1.3 All Contractor employees shall be legal U.S. residents. The Contractor shall immediately remove any employee that is not a legal U.S. resident. The Contractor personnel shall be able to communicate clearly in the English language.

2.1.11.1.4 Qualification Standards. The Contractor shall inspect, repair, and maintain systems and components associated with facilities listed in real property records as required throughout this contract utilizing properly trained, skilled, and qualified employees or subcontractor personnel. The Contractor shall provide objective evidence of key personnel qualifications and years of experience to the KO for review and acceptance.

2.1.11.1.5 Contractor Identification. The Contractor shall ensure all personnel be identified as a Contractor to distinguish themselves (e.g., badge, company logo, or uniform) from Government employees. The Contractor shall ensure all correspondence and reports produced are marked as Contractor products or that Contractor participation is disclosed.

2.1.11.1.6 Standards of Conduct. Contractor personnel’s conduct shall not reflect discredit upon the Government. The Contractor shall ensure all personnel present a professional appearance while working on the Government installation. The Contractor’s employees shall observe and comply with all local policies and procedures concerning fire, safety, environmental protection, sanitation, security, and possession of firearms or other lethal or illegal weapons or substance. The Contractor shall ensure all Contractor employees, providing services under this contract, conduct themselves and perform services in a professional, safe, and responsible manner. The Contractor shall remove, from the job site, any employee for reasons of misconduct or security. The Contractor shall ensure employee conduct complies with 41 USC 423, Procurement Integrity. The Contractor shall also ensure that no Contractor employees conduct political related activities or events on the installation.

2.1.11.1.7 Contractor Hiring Restrictions. The Contractor shall not hire or sub-contract with off duty or former Government employees whose employment would result in a conflict with AR 600-50, Standards of Conduct.

2.1.11.1.8 Organizational Conflict of Interest (OCI). N/A

2.1.12 Business Relations. The Contractor shall successfully integrate and coordinate all activity needed to execute the requirement of this PWS. The Contractor shall manage the timeliness, completeness, and quality of problem identification to a degree acceptable to the Government. The Contractor shall provide to the COR/ACOR corrective action plans, timely identification of issues, and effective management of subcontractors within

(1) days or at a mutually agreed upon date. The Contractor shall ensure customer satisfaction and professional and ethical behavior of all Contractor personnel.

2.2 Work Management. N/A.

2.2.1 Coordination. The Contractor shall schedule and coordinate with the COR/ACOR to minimize disruptions to the facility mission.

2.2.2 General Fund Enterprise Business System (GFEBS). N/A

2.2.2.1 GFEBS Certification. N/A

2.2.2.2 Preventive Maintenance Orders (PMO). N/A

2.2.2.3 Operations Work Orders (OWO). N/A

2.2.2.4 GFEBS Support. N/A

2.2.2.4.1 Database Tasks/Requirements. N/A

2.3 As-Builts and Geospatial Information System (GIS). N/A

2.3.1 Maintain As-Builts. N/A

2.3.1.1 Support. N/A

2.3.1.2 Training. N/A

2.3.2 Real Property Records Updates. N / A

2.3.3 GIS. N/A

2.3.4 GIS Support Services. N/A

2.3.5 GIS Files. N/A

2.3.6 Other Documents. N/A

2.4 Historic Property or Archaeological Site. N/A

2.4.1 Repair and Replacement. N/A

2.5 Special Requirements.

2.5.1 Security.

2.5.1.1 Access and General Protection/Security Policy and Procedures. The Contractor and all associated subcontractors’ employees shall comply with applicable installation, facility, and local security policies and procedures. The Contractor workforce shall comply with all personal identity verification (PIV) requirements as directed by Department of Defense (DOD), Headquarters Department of the Army (HQDA), and local policy. The COR/ACOR will request changes in Contractor security matters or processes if the Force Protection Condition (FPCON) at any individual facility or installation changes.

2.5.1.2 Motor Vehicle Operators. Contractor’s personnel, whose tasks involve operation of any vehicles, shall possess a valid driver’s license, certificates, and permits applicable for the type and class of vehicle being operated.

2.5.1.3 Contractor Vehicle Registration. The Contractor shall register all Contractor-owned or operated vehicles and trailers operating on the installation within (1) working days of contract start date. The Contractor shall complete all applications with the Provost Marshal Vehicle Registration section located in Building (H-1575) All American Gate.

Evidence of vehicle ownership and vehicle liability insurance must be presented upon application of vehicle registration.

2.5.1.4 The Contractor shall provide all information required for background checks to meet installation access requirements, to be accomplished by the installation Provost Marshall Office, Director of Emergency Services, or Security Office.

2.5.1.5 Physical Security. N/A

2.5.2 Security Training.

2.5.2.1 iWATCH Training. The Contractor shall brief the local iWATCH program (training standards provided by the RA’s Anti-Terrorism Officer (ATO)) to all of the Contractor’s employees and associated subcontractors. This training is used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR/ACOR. The Contractor shall complete the training within thirty (30) calendar days of contract award and within five (5) calendar days of new employees commencing performance with the results reported to the COR/ACOR NLT thirty (30) calendar days after contract award.

2.5.3 Safety. The Contractor shall safeguard and maintain all Government and Contractor property, as well as provide for the safety and well-being of personnel employed under this contract. The Contractor shall comply with AR 385-10, The Army Safety Program.

2.5.3.1 Safety Plan. The Contractor shall develop and implement a safety program for its employees. The Contractor shall submit the Safety Plan to the KO for review and acceptance within ten (10) days of commencement of work. Revisions shall be submitted five (5) calendar days prior to the effective date of change.

2.5.3.2 Occupational Safety and Health. The Contractor shall comply with the Occupational Safety and Health Administration (OSHA) standards. The Contractor shall comply with all applicable Federal, State, and local laws, regulations, and directives.

2.5.4 Training, Physical Requirements: N/A

2.5.4.1 N/A

2.5.5 Environmental Requirements.

2.5.5.1 Green Procurement. Section 6002 of the Resource Conservation and Recovery Act of 1976 (RCRA) requires the use of recycled and recovered products identified in the EPA’s Comprehensive Procurement Guidelines.

2.5.5.2 N/A

2.5.5.3 Environmental Compliance. The Contractor shall comply with all Federal, State, local, and installation environmental laws, rules, plans, and policies. The Contractor shall use and store all materials, chemicals, and equipment used in the performance of services on the installation IAW with industry standards, local, State and Federal laws, and according to manufactures' recommendations. The Contractor shall be financially responsible for all fines and associated costs for hazardous waste management, transportation, and disposal of waste due to the Contractor's non-compliance. The Contractor shall submit Safety Data Sheets (SDS) for approval on all materials, five (5) days before delivery of the material, to the COR/ACOR. The Contractor shall provide upon request from the COR/ACOR all required data to meet environmental-mandated reporting requirements (e.g., air emission data, hazardous material storage/usage, herbicide/pesticide usage, solid/hazardous waste generation). The Contractor shall provide data to meet reporting deadlines and during compliance inspections upon request from the COR/ACOR.

2.5.5.4 Spill Plan. The Contractor shall notify the COR/ACOR within one (1) hour, if the Contractor spills or releases any hazardous substances, i.e., substances listed in 40 CFR 302, Designation, Reportable Quantities, and Notification. The Contractor shall submit a Spill Plan to the KO for approval within thirty (30) days of contract award IAW Spill Prevention Control and Countermeasure Plan.

2.5.6 Contingency Plans.

2.5.6.1 General. N/A

2.5.6.2 Mobilization Contingency Plan. N/A

2.5.6.3 Disaster Contingency Plan. N/A

2.5.6.4 Dispute Contingency Plan. N/A

2.5.6.5 Plan Updates. N/A

2.6 Job Order Contract (JOC) Quality Assurance (QA)/Inspection Support. N/A

2.6.1 Project Support. N/A

3.0 Performance Requirements and Standards.

3.1 High Level Objectives (HLO).

3.1.1 Performance Task Requirements, Standards and Acceptable Quality Levels

(AQLs).

3.1.1.1 Damage Caused by Contractor. Damages caused by Contractor employees shall be repaired at no cost to the Government. The Contractor shall notify the COR/ACOR and return the damaged area to its previous condition. The Contractor shall furnish all labor, materials, and equipment to perform the repair work including cultivating and applying seed, sprigging, or placing sod. The Contractor shall maintain all turf repair work to ensure successful growth.

3.1.1.1.2 Damage Report. The Contractor shall submit a damage report to the COR/ACOR that annotates the damage, corrective action, and date corrected.

3.2 Transition (Phase In/Phase Out). No transition is required.

3.3 Service Contract Reporting (SCR). N/A

4.0 Performance Requirements Summary (PRS) Matrix.

Required Services

Performance Standard

Acceptable Quality Level

(AQL)

Method of Surveillance

Incentive (Positive and/or

Negative)

# 1. Contractor shall ensure all work accomplished meets all standards applicable Federal, State, and local laws, regulations and directives to include, but not limited to applicable publications in Section 7, Related Documents.

The Contractor shall provide services IAW PWS, para. 1.2

2% Deviation from performance Standard;

% calculated by dividing the number of defects by the number of observations.

Random Sampling and Customer Complaints;

Inspections and complaint validations performed by the COR/ACOR.

Contractor compliance rate shall be utilized as objective evidence of contract compliance and documented into the COR monthly Surveillance reports and CPAR System;

Contractor shall re-perform the service.

# 2. The Contractor shall develop and maintain a Quality Control Plan approved by the KO.

The Contractor shall provide a

QCP IAW PWS,

para, 2.1.9.

Zero Deviation from performance standard.

Review and acceptance by the by the KO on submission of QCP and each revised QCP.

Non-conforming services will result in Non- Conforming Reports issued and a potential negative CPARS narrative.

#3. The Contractor shall remove from the job site, any employee for reasons of misconduct or security

Employee conduct complies with

41 U.S.C. 423, Procurement Integrity, IAW PWS para.

2.1.11.1.6

Zero Deviation standard.

The COR/ACOR will review 100% of Contractor reported occurrences of Contractor employee misconduct, including but not limited to violations of any provision indicated at 41 U.S.C. 423, and/or security violation to ensure the offending employee is removed from the job site.

Non-conforming services will result in Non- Conforming Reports issued to Contractor and potential equitable adjustment by the Contracting Officer.

#4. The Contractor will ensure that the licenses, certificates, and training of Contractor and subcontractor personnel are kept current. Copies of these licenses or certifications will be provided to the KO and

COR/ACOR.

The Contractor shall notify the

COR/ACOR

and return the damaged area or product to its previous condition IAW PWS, para.

2.5.1.2

Zero Deviation standard

COR/ACOR will review 100% of damage reports.

Non-conforming services will result in Non- Conforming Reports issued and a potential negative CPARS narrative.

# 5.

Completely sanitize mattresses.

The Contractor shall provide services IAW PWS, para.

1.2.1

Appearance of mattress refurbished shall be like new

2% Deviation

Standard;

% calculated by dividing the number of defects by the number of observations.

Random Sampling and Customer Complaints;

Inspections and complaint validations performed by the COR/ACOR.

Contractor compliance rate shall be utilized as objective evidence of contract compliance and documented into the COR monthly Surveillance reports and CPAR System;

Contractor shall re-perform the service.

#6.

Accurately Remove and Replace Ticking

The Contractor shall provide services IAW PWS, para.

1.2.1 / 1.2.2

Completely remove old ticking and replace with new; no odors from lack of removal

Standard;

% calculated by dividing the number of defects by the number of observations.

Random Sampling and Customer Complaints;

Inspections and complaint validations performed by the COR/ACOR.

Contractor compliance rate shall be utilized as objective evidence of contract compliance and documented into the COR monthly Surveillance reports and CPAR System;

Contractor shall re-perform the service.

#7.

Upholstery replacement

The Contractor shall provide services IAW PWS, para.

1.2.1 / 1.2.2

Upholstery completely replaced adequately with industry standard upholstery

Standard;

% calculated by dividing the number of defects by the number of observations.

Random Sampling and Customer Complaints;

Inspections and complaint validations performed by the COR/ACOR.

Contractor compliance rate shall be utilized as objective evidence of contract compliance and documented into the COR monthly Surveillance reports and CPAR System;

Contractor shall re-perform the service.

#8.

Inner Springs

The Contractor shall provide services IAW PWS, para.

1.2.1 / 1.2.2

Inner springs sewn into mattresses, not loose within mattress

Standard;

% calculated by dividing the number of defects by the number of observations.

Random Sampling and Customer Complaints;

Inspections and complaint validations performed by the COR/ACOR.

Contractor compliance rate shall be utilized as objective evidence of contract compliance and documented into the COR monthly Surveillance reports and CPAR System;

Contractor shall re-perform the service.

#9.

Refurbished mattresses sealed

The Contractor shall provide services IAW PWS, para.

1.2.1 / 1.2.4

Delivery of refurbished mattress present with new polyurethane wrapping

Standard;

% calculated by dividing the number of defects by the number of observations.

Random Sampling and Customer Complaints;

Inspections and complaint validations performed by the COR/ACOR.

Contractor compliance rate shall be utilized as objective evidence of contract compliance and documented into the COR monthly Surveillance reports and CPAR System;

Contractor shall

#10.

Delivery Timeliness and Quantity

The Contractor shall provide services IAW PWS, para.

1.2.2

Standard delivery of 140 mattresses weekly

Standard;

% calculated by dividing the number of defects by the number of observations.

Random Sampling and Customer Complaints;

Inspections and complaint validations performed by the COR/ACOR.

Contractor compliance rate shall be utilized as objective evidence of contract compliance and documented into the COR monthly Surveillance reports and CPAR System;

Contractor shall

4.1 Quality Assurance. The Government will evaluate the Contractor’s performance under the contract IAW the Government’s Quality Assurance Surveillance Plan (QASP).

QASPs are considered to be "living documents," dynamic, adaptable, and subject to modification based on Contractor performance surveillance results. The QASP is not part of the PWS and will not be issued with the solicitation. The QASP focuses on the procedures and processes the Government will implement to assure the Contractor is performing IAW the performance standards within the PWS. The Government plan defines the criteria of how the Contractor’s performance will be evaluated, the frequency of surveillance, and the items to be inspected. Although the Government will develop a QASP, Government surveillance of Contractor performance is not limited to the QASP, or the performance objectives, outlined in the Performance Requirements Summary (PRS). The Government retains the right to evaluate all services required by the contract.

The Government will perform inspections and tests in a manner that will not unduly delay the work. If any of the services performed do not conform to contract requirements, the Contractor shall perform the services again at no additional cost to the Government.

4.2 Quality Control Plan (QCP). Quality control is the responsibility of the Contractor.

The Contractor shall develop, implement, and maintain an effective quality control program which shall be documented in a QCP to ensure services are performed IAW this PWS. The Contractor shall develop and implement procedures to identify and prevent the recurrence of defective services. The Contractor’s QCP is the means by which they assure themselves that the work conforms to contract requirements. The basic principle of the plan is that the Contractor is responsible for quality control. The QCP shall be constructed in such a manner that each CLS service can be extracted and used for that function only and not contain extraneous information. The Contractor's QCP shall include a separate section, which addresses the Contractor's method of managing quality of work.

The QCP shall include a description of the inspection system to address services listed in this PWS, and a description of the methods to be used for identifying and preventing defects in the quality of services performed. The plan shall include a description of the Contractor’s inspection system to include specifics as to areas to be inspected on a scheduled and unscheduled basis, frequency of inspections, and the title and organizational placement of the Contractor’s inspectors. No lead person or first line supervisor shall be considered a Quality Control Inspector. The Contractor shall develop, maintain, and submit a QCP to the KO for acceptance within thirty (30) calendar days after the contract is awarded. The Contractor shall submit any proposed changes in the QCP to the KO for written approval five (5) working days prior to implementation.

5.0 Common Levels of Service (CLS).

The Contractor shall provide overall management, supervision, personnel, labor, generalized or specialized equipment necessary to maintain, repair, operate, and perform all the CLS functions of the Base Operations specified below. This shall be done IAW all the terms, conditions, general and special provisions, specifications, drawings, attachments, and exhibits contained herein or incorporated by reference.

The Contractor shall ensure that all work meets or exceeds the specifications for the listed CLS.

CLS Service Title Attachment No.

200 Unaccompanied Management Annex C

6.0 Deliverables.

Deliverable Frequency # of

Copies Medium/Format Submit To #1.

QCP: The Contractor shall submit a final Quality Control Plan to the KO within ten (10) calendar days from the date of award. The plan may be in any format that is appropriate for the Contractor's operations.

The plan will follow established quality control standards recognized by manufacturers of refurbishing mattresses to include a description of the inspection system that will be used to ensure all services required under this contract meet contract requirements.

Within 10 days of contract award.

#1 The deliverable is to be provided in; Excel Spreadsheet within 10 Days of the contract approval.

The deliverable is to be delivered to; FMO Bay #3 ATTN: Mr. Lopez

COR

J-2535 Bay #3 Fort Liberty, NC 28310

#2.

Contractor shall provide all management, personnel, material’s, equipment, supplies, and

Daily as needed N/A N/A N/A

Deliverable Frequency # of

Copies Medium/Format Submit To transportation needed to accomplish the requirements set forth below relating to Fort Liberty’s Mattress Renovation program during the period of 1 July 2023 through 30 June 2024 #3.

Invoice for payment upon delivery of 140 mattress.

Upon delivery of 140 mattress

#1 The deliverable is to be Posted in WAWF

Email the COR to inform of invoice posting in WAWF.

#4.

The contractor will provide accurate invoices per mattress delivery.

Invoices will be posted in WAWF within 5 working days of delivery.

#1 The deliverable is to be provided in;

Single paper sheet.

The deliverable is to be delivered to; FMO Bay #3 ATTN: Mr. Lopez

COR

J-2535 Bay #3 Fort Liberty, NC 28310

7.0 Related Documents. Definitions and Acronyms.

7.1.1 Definitions.

7.1.1.1 Acceptable Quality Level (AQL). The AQL is the maximum percent defective (or the number of defects per hundred units) for the purposes of sampling inspection can be considered satisfactory.

7.1.1.2 Alternate Contracting Officer’s Representative (ACOR). An employee of the U.S.

Government provided by the RA and appointed by the KO to provide support to CORs in monitoring and documenting the Contractor’s performance. These alternate surveillance support personnel will serve as on-site representatives of the COR in performance of actual contract surveillance if they meet all COR training, experience requirements, and are appointed by the KO as an ACOR.

7.1.1.3 Ashes. The residue from burned wood, coal, coke, and other combustible material.

7.1.1.4 Bulk Waste. Large items of solid waste such as household appliances, furniture, auto parts, pallets, shelving, piping, stone, concrete rubble, brick, lumber, toys, and other wastes; the size or weight of which, precludes or complicates the handling by normal collection, processing, or disposal methods.

7.1.1.5 Bulky Waste. The waste placed at the collection point or curbside that doesn't fit or is too heavy to be placed in the routine collection container. These wastes include but are not limited to: lumber, scrap metals, bricks, blocks, concrete rubble, stones, toys, furniture, appliances, logs, limbs, televisions, cabinets, automotive components, power equipment, crates, wheels, de-rimmed tires, electronics and their components, etc.

7.1.1.6 Cannibalize. Remove parts from Government property for use or for installation on other Government property.

7.1.1.7 Carpet Care. Cleaning and maintenance to keep carpet reasonably free of all stains, soil, and dirt. Methods used for carpet care are vacuum cleaners and carpet shampooers.

7.1.1.8 Child, Youth and School Services (CYS). Overarching naming convention for Child Development Center (CDC), Youth Activity Center, and School Age Services (SAS).

CYS is used when referencing all programs.

7.1.1.9 Cleaning. Removing stains, soil, and dirt; accomplished by chemical or mechanical means.

7.1.1.10 Collection. The pickup of accumulated recyclable material, solid waste, including bulky waste, from any collection point, regardless of quantity.

7.1.1.11 Collection Frequency. The number of times collection is performed during a specific time frame.

7.1.1.12 Collection Point. The location designated on the drawings or maps or described in this performance work statement where solid waste, including bulky materials, will be temporarily stored for collection by the Contractor.

7.1.1.13 Commercial Solid Waste. All types of solid waste generated by stores, offices, restaurants, warehouses, and other non-manufacturing activities, excluding residential and industrial waste.

7.1.1.14 Construction and Demolition (C&D) Waste. The waste building materials, packaging and rubble resulting from construction, remolding, repair, and demolition operation on pavement, housing, commercial buildings and other structures.

7.1.1.15 Contract Administrator (CA). The official Government representative delegated authority by the KO to administer a contract. This individual, normally working in an appropriate contracting or procurement career field, advises on all technical contractual matters.

7.1.1.16 Contract Discrepancy. A failure of the Contractor to perform IAW contract requirements and specifications, e.g., a failure of the Contractor to provide, or provide on time, the required contract products or services; or it may result because delivered products or services do not meet specific contract requirements.

7.1.1.17 Contract Discrepancy Report (CDR). A report used to document other than satisfactory Contractor performance. The CDR requires the Contractor to explain, in writing, why performance is other than satisfactory; how performance shall be returned to satisfactory levels; and how recurrence of the problem shall be prevented in the future.

7.1.1.18 Contractor. A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

7.1.1.19 Contractor Acquired Property (CAP). Property acquired, fabricated, or otherwise provided by the Contractor for performing a contract. Contractor retains title.

7.1.1.20 Contracting Officer (KO). A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

7.1.1.21 Contracting Officer’s Representative (COR). An employee of the U.S.

Government appointed by the KO to help administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications.

This individual does NOT have authority to change the terms and conditions of the contract.

7.1.1.22 Curb Side Pick-Up. Collection of solid waste or recyclable materials (to include bulky waste) that is placed next to curb, doorway or alley by the supported activity. This refers to locations that are not serviced by bulk containers (dumpsters or compactors).

7.1.1.23 Debris. Includes, but is not limited to, paper, cans, bottles, cigarette butts, cardboard, plastic, limbs and branches, pine straw and pine cones, leaves, rocks, and other similar items.

7.1.1.24 Defective Service. A service output that does not meet the standard of performance associated with the PWS.

7.1.1.25 Deliverable. Anything that can be delivered; can include non-manufactured things, such as meeting minutes or reports.

7.1.1.26 Equipment. A tangible item that is functionally complete for its intended purpose, durable, nonexpendable, and needed for the performance of a contract. Equipment is not intended for sale, and does not ordinarily lose its identity or become a component part of another article, when put into use. Equipment does not include material, real property, special test equipment or special tooling.

7.1.1.27 Fertilization. Fertilization is the process of applying nutrient elements to the soil where the soil has become deficient in nutrients essential for proper plant growth.

7.1.1.28 Food Waste. Organic residue generated by the handling, storage, sale, preparation, cooking and serving of foods.

7.1.1.29 Garbage. Animal and vegetable waste resulting from the handling, preparation, cooking and consumption of foods.

7.1.1.30 General Fund Enterprise Business System (GFEBS). GFEBS is the U.S. Army's web-based enabled financial, asset, and accounting management system that standardizes, streamlines, and shares critical financial data across the Active Army, the Army National Guard, and the Army Reserves. GFEBS is the work management system that the Directorate of Public Works uses for all order types and projects.

7.1.1.31 Generation. The act or process of producing refuse (solid waste) or recyclable materials.

7.1.1.32 Government-Furnished Property (GFP). Property in the possession of, or directly acquired by, the Government and subsequently furnished to the Contractor for performance of a contract. Government-furnished property includes, but is not limited to, spares and property furnished for repair, maintenance, overhaul, or modification.

Government-furnished property also includes Contractor-acquired property if the Contractor-acquired property is a deliverable under a cost contract when accepted by the Government for continued use under the contract.

7.1.1.33 Government Property. All property owned or leased by the Government.

Government property includes both Government-furnished property and Government purchased Contractor-acquired property. Government property includes material, equipment, special tooling, special test equipment, and real property. Government property does not include intellectual property and software.

7.1.1.34 Grass Cutting. Grass cutting includes cutting and trimming, within the designated area, all grasses, weeds, and other vegetation which is one inch or less in diameter (at ground level).

7.1.1.35 Hard Surface Floor Care. Hard surface floor care includes, but is not limited to tile, vinyl, rubber tile, mosaic tile, quarry tile, ceramic tile, marble, concrete, terrazzo, and linoleum. Floor care includes, but is not limited to dust mopping, wet mopping, scrubbing, stripping, waxing, re-finishing, or sealing.

7.1.1.36 Hazardous Material. Any item or chemical, which is a “health hazard”, or “physical hazard”, as reflected in Federal Standard (FED-STD) 313 Material Safety Data and Disposal Data for Hazardous Materials Furnished to Government Activities, defined in OSHA 29 CFR 1910, and pursuant to FAR 23.301 (Hazardous Materials) Definition. It also includes any other material designated by a Government COR/technical representative as potentially hazardous and requiring safety controls (e.g., pesticides, fertilizers).

7.1.1.37 Installation Design Guide (IDG). IDGs provide standards for site planning, buildings, vehicular and pedestrian circulation, landscaping, site elements (e.g., signage, utilities), force protection, and sustainable design. The IDGs are specific to each Army installation.

7.1.1.38 Institutional Solid Waste. Waste that is generated by educational, health care, correctional and other institutional facilities.

7.1.1.39 Key Personnel. Contractor personnel evaluated in a source selection process and are used in the performance of a contract. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons who are listed in the proposal. The prime Contractor is responsible for performance of all subcontractors.

7.1.1.40 Lavatories, Latrines, or Bathrooms. N/A

7.1.1.41 Loss of Government Property. Unintended, unforeseen or accidental loss, damage, or destruction of Government property that reduces the Government’s expected economic benefits of the property. Loss of Government property does not include occurrences such as purposeful destructive testing, obsolescence, normal wear and tear, or manufacturing defects. Loss of Government property includes, but is not limited to:

a. Items that cannot be found after a reasonable search,

b. Theft,

c. Damage resulting in unexpected harm to property requiring repair to restore the item to usable condition, or

d. Destruction resulting from incidents that render the item useless for its intended purpose or beyond economical repair.

7.1.1.42 Lot. A collection of service outputs from which a sample is to be drawn and inspected to determine conformance with the standard. This definition applies to the Performance Requirements Summary (PRS), not the word "lot" in Section B of the contract.

7.1.1.43 Lot Size. The number of service outputs in a lot. This definition applies to the PRS, not the words "lot size" in Section B of the contract.

7.1.1.44 Material. Property that is consumed or expended during the performance of a contract, component parts of a higher assembly, or items that lose their individual identity through incorporation into an end-item. Material does not include equipment, special tooling, and special test equipment or real property.

7.1.1.45 Material Handling Area. The material handling area is used for the accumulation and preparation of bulk solid waste or recyclable materials for transportation to a solid waste management facility.

7.1.1.46 Non-Combustible Material. Material that doesn’t burn at ordinary temperatures.

7.1.1.47 Non-Personal Services. The personnel rendering the services are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees. Non-personal service contracts are authorized by the Government IAW FAR 37.104, under general contracting authority, and do not require specific statutory authorization.

7.1.1.48 Organic Storage Site. Area of accumulation for organic materials (e.g., leaves, logs, limbs, and grass clippings).

7.1.1.49 Performance Indicator. The characteristic of an output of a work process that can be measured.

7.1.1.50 Performance Requirements Summary (PRS). Identifies the key service outputs of the contract that will be evaluated by the Government to ensure contract performance standards are met by the Contractor (other services may also be inspected under the authority of the Inspection of Service Clause).

7.1.1.51 Physical Security. Actions that prevent the loss or damage of Government property.

7.1.1.52 Plant. A living organism, of the kind exemplified by trees, shrubs, herbs, grasses, ferns, and mosses, typically growing in a permanent site, absorbing water and inorganic substances through its roots.

7.1.1.53 Property. All tangible property, both real and personal.

7.1.1.54 Property Administrator (PA). An authorized representative of the KO, appointed IAW agency procedures, responsible for administering the contract requirements and obligations relating to Government property in the possession of a Contractor.

7.1.1.55 Property Records. Records created and maintained by the Contractor in support of its stewardship responsibilities for the management of Government property.

7.1.1.56 Provide. To furnish, as in Government-furnished property, or to acquire, as in Contractor-acquired property.

7.1.1.57 Pruning. Pruning is selectively removing unwanted growth to make a plant or tree grow or respond in a desired manner.