Technical_Exhibit_6_-_Help_Desk_Historical_Data_18T0005_Ft_Bragg_OCAR_IT_Services_4_Jun_18.pdf

Service Tickets

Group Cancelled Active Resolved Opened During May

Network 0 7 313 320

Hardware 1 2 46 49

Telecommunications 0 2 19 21

Software 0 1 47 48

Graphics 0 0 44 44

IMO 0 0 1 1

Pentagon 0 0 113 113

Fort Myer 0 0 0 0

Total 1 12 583 596

Total VIP Incidents 0 2 71 73

0 1 0 0 0 0 0 0 17 2 2 1 0 0 0 0 12

47 44

48 44

CA Tickets for May 2017

Cancelled Active Resolved Opened During May

Service Tickets

Group Cancelled Active Resolved Opened During March Network 3 2 195 200 Hardware 1 4 27 32 Telecommunications 0 1 26 27 Software 3 0 14 17 Graphics 0 3 64 67

IMO 1 0 4 5

Pentagon 0 0 49 49 Total 8 10 379 397 Total VIP Incidents 1 0 54 55

CA Tickets for April 2018

192500

3 2

1 4

0 1 3 0 14 17 0 3 1 0 4 5 0 0 8 10

Opened During March

Request # Summary Priority Category Status Group VIP Open Date Resolve Date

Last Modified Date Callback Date Parent

Caused by

Change Order

4411516 Lt Kling is requesting access to CITRIX. They are on the JSP Network. *716-310-1334* 5

Software.

Active Client Open OCAR Software 0 7/28/2017 9:41 7/28/2017 9:47

4411499

*7720* User is having trouble with outlook. User attempts to send email, but it remains in the outbox and won't send. This is on the Windows 10 laptop. 5

Network Services

(DHCP,

DNS, etc) Open OCAR Network 0 7/28/2017 9:33 7/28/2017 9:36

4411342

*7489* COL Merkerson is having trouble with his blackberry. Says it's not receiving messages or emails. 5 Blackberry Open

OCAR Mobile Devices 1 7/28/2017 8:25 7/28/2017 8:28

4411323

* 7766 *COL Flowers is having trouble logging into his account. He receives message" Credentials cannot be verified" 5

Network Services

(DHCP,

DNS, etc) Open OCAR Network 1 7/28/2017 8:09 7/28/2017 9:29

4411321

* 6879 *User is attempting to use the internet, but when user opens aweb browser, user receives a message "Server is busy" and receives a correlation ID number. 5

Network Services

(DHCP,

DNS, etc) Acknowledged OCAR Network 0 7/28/2017 8:05 7/28/2017 8:19

4411321

* 6879 *User is attempting to use the internet, but when user opens aweb browser, user receives a message "Server is busy" and receives a correlation ID number. 5

Network Services

(DHCP,

DNS, etc) Resolved OCAR Network 0 7/28/2017 8:05 7/28/2017 9:55 7/28/2017 9:55

4411310

* 7731* User is having trouble with the Task Manager system loading. It states that the page cannot be displayed. 5

Network Services

(DHCP,

DNS, etc) Open OCAR Network 0 7/28/2017 7:56 7/28/2017 7:58

4411304

*7777* User is having issues with the CAC reader in his laptop. The screen stays on when his CAC is removed and there's a rattling noise. 5

Hardware.

Notebook Acknowledged OCAR Hardware 0 7/28/2017 7:52 7/28/2017 8:09

4411302 Account Request 5

AR

Account.O ther Open OCAR G-6 0 7/28/2017 7:43 7/28/2017 7:50

4411286 COL Pfau said that he would like the page to be titled

"IPPS... 5

Sharepoin t Acknowledged OCAR Software 0 7/28/2017 6:43 7/28/2017 6:45

4411212 Connectivity.Notebook: Citrix connet from anywhere 5

Connectivi ty.Notebo ok Open OCAR Network 0 7/27/2017 19:50 7/27/2017 19:52

4411161 Account Request 5

AR

Account.O ther Acknowledged OCAR G-6 0 7/27/2017 17:55 7/27/2017 18:07

4411053 *7766* Col Flowers is having trouble logging into his blackberry. He is one attempt away from locking out. 5 Blackberry Acknowledged

OCAR Mobile Devices 1 7/27/2017 16:27 7/27/2017 16:44

4410938 *7758* User has a folder that repopulates itself with only one file in it. 5

Software.

Adobe Open OCAR Software 0 7/27/2017 15:16 7/27/2017 15:19

4410888

*7322* phone number. User has a black screen with an error message " could not be located in dynamic library". 5

Network Services

(DHCP,

DNS, etc) Closed OCAR Network 0 7/27/2017 14:57 7/27/2017 16:04 7/28/2017 8:04

4410848 HARRY/ ROB User needs account. 5

AR

Account.O ther Open OCAR G-6 0 7/27/2017 14:39 7/27/2017 17:09

4410616 User needs assistance with stand alone printer. *703- 946-8230* 5

Printer/Sc anner/MF D.Connec tivity Open OCAR Network 7/27/2017 12:40 7/28/2017 9:30

4410607 User received a new laptop yesterday. Now she is having pro... 5

Network Services

(DHCP,

DNS, etc) Closed OCAR Network 7/27/2017 12:35 7/27/2017 14:45 7/27/2017 15:45

4410502

*502-613-4685* User is having trouble accessing outlook. He has tried restarting both his computer and outlook with no success. 5

Network Services

(DHCP,

DNS, etc) Closed OCAR Network 0 7/27/2017 11:38 7/27/2017 13:46 7/27/2017 14:46

4410477 *7720* Uses needs Group mailbox added back to profile. PCWO 5

Network Services

(DHCP,

DNS, etc) Closed OCAR Network 0 7/27/2017 11:26 7/27/2017 14:37 7/27/2017 15:37

4410430 *7728* User is attempting to access AKO account, but receives error message "Untrusted certificate" 5

Network Services

(DHCP,

DNS, etc) Closed OCAR Network 1 7/27/2017 11:05 7/27/2017 12:23 7/27/2017 12:23

4410421 *7767* User has a monitor displaying rainbow colored stripes across screen. It is a dell monitor. 5

Hardware.

Peripheral Acknowledged OCAR Hardware 0 7/27/2017 11:01 7/28/2017 9:33

4410405 6726* User having trouble logging into outlook and receiving denied access message. 5

Network Services

(DHCP,

DNS, etc) Closed OCAR Network 0 7/27/2017 10:55 7/27/2017 12:31 7/27/2017 12:32

4410395 Number *6798* User is requesting google earth be installed on his computer. 5

Software.

Adobe Acknowledged OCAR Software 0 7/27/2017 10:49 7/27/2017 13:12

4410389 number *6762* User havng trouble connecting to printer. 5

Network Services

(DHCP,

DNS, etc) Closed OCAR Network 7/27/2017 10:46 7/27/2017 12:19 7/27/2017 13:19

4410381 User is requesting google earth be installed. 5 Software.

Adobe Acknowledged OCAR Software 7/27/2017 10:44 7/27/2017 11:05

4410350 *703-806-7674* User has yellow screen with warning for remediation on new windows 10 laptop. 5

Network Services

(DHCP,

DNS, etc) Closed OCAR Network 0 7/27/2017 10:32 7/27/2017 14:52 7/27/2017 14:52

4410343 *7397* Use cannot access room calendar FM. 5

Network Services

(DHCP,

DNS, etc) Acknowledged OCAR Network 0 7/27/2017 10:30 7/27/2017 12:16

4410305 *806-7402* User has a red screen with a yellow dialogue box. 5

Network Services

(DHCP,

DNS, etc) Acknowledged OCAR Network 0 7/27/2017 10:16 7/27/2017 15:03

4410285 ****CAPR**** Requested item(s): Printer 5 Hardware.

Peripheral Acknowledged OCAR Hardware 0 7/27/2017 10:07 7/27/2017 16:35

4410275 ****CAPR**** Requested item(s): Laptop for new Soldier in ... 5

Hardware.

Notebook Closed OCAR Hardware 0 7/27/2017 10:02 7/27/2017 16:34 7/28/2017 8:34

4410265 ****CAPR**** Requested item(s): Blackberry for CW2 Anthony... 5 Blackberry Closed

OCAR Mobile Devices 0 7/27/2017 9:59 7/28/2017 8:02 7/28/2017 9:02

4410244 Citrix: User unable to connect to Citrix 5

Connectivi ty.Notebo ok Closed OCAR Network 0 7/27/2017 9:52 7/27/2017 13:21 7/27/2017 13:21

4410195 Use received new CAC card. Needs assistance decrypting files. 5

Network Services

(DHCP,

DNS, etc) Closed OCAR Network 1 7/27/2017 9:30 7/27/2017 11:32 7/27/2017 11:32

4410185 *502-626-5992* User has purple screen on computer. 5

Network Services

(DHCP,

DNS, etc) Acknowledged OCAR Hardware 0 7/27/2017 9:28 7/27/2017 16:33

4410126 *7425* User has issue accessing website. 5

Network Services

(DHCP,

DNS, etc) Closed OCAR Network 0 7/27/2017 9:02 7/27/2017 9:06 7/27/2017 9:06

4410115 User needs assistance connecting to Secure printer in cafe 5

Network Services

(DHCP,

DNS, etc) Closed OCAR Network 1 7/27/2017 8:53 7/27/2017 9:01 7/27/2017 9:01

4410107 *7549* User cannot access email. Dual persona user. 5

Network Services

(DHCP,

DNS, etc) Closed OCAR Network 0 7/27/2017 8:49 7/27/2017 15:11 7/27/2017 15:11

4410075 *7486* User has pink screen 5 Hardware.

Notebook Closed OCAR Hardware 1 7/27/2017 8:23 7/27/2017 10:05 7/27/2017 11:05

4410061 User is getting a 'Server is busy try again error'. Had the... 5

Network Services

(DHCP,

DNS, etc) Closed OCAR Network 0 7/27/2017 8:10 7/27/2017 11:17 7/27/2017 12:17

4410024 User is working from home and he needs assistance connecting... 5

Network Services

(DHCP,

DNS, etc) Acknowledged OCAR Network 7/27/2017 7:21 7/27/2017 11:02

4409860 User requesting to see if his account exists 3

AR

Account.D

OD

Visitor/Ac count does not exist Closed OCAR Network 7/26/2017 18:13 7/26/2017 18:20 7/27/2017 9:00

4409857 Col Notgrass wants someone to assist Gen Smith with his PST access 5

Enterprise Email.Clie nt Closed OCAR Network 0 7/26/2017 18:09 7/26/2017 18:15 7/27/2017 9:00

4409849 SPC Lee, James needs access to Health Svcs Branch in G1 per SSG Williams 5

Server Resource Closed OCAR Network 0 7/26/2017 17:52 7/26/2017 17:58 7/27/2017 9:00

4409806 Nameplates 5 Non-IT Closed OCAR Graphics 0 7/26/2017 16:54 7/26/2017 16:57 7/27/2017 8:57

4409801 User needs assistance creating tabs on AKO website 5 Sharepoin t Closed OCAR Software 0 7/26/2017 16:52 7/27/2017 9:42 7/27/2017 10:42

4409799 Phone cards 5 Non-IT Closed OCAR Graphics 0 7/26/2017 16:51 7/26/2017 16:54 7/27/2017 8:54 4409792 Nameplates 5 Non-IT Closed OCAR Graphics 0 7/26/2017 16:48 7/26/2017 16:51 7/27/2017 8:51 4409784 Program design 5 Non-IT Closed OCAR Graphics 0 7/26/2017 16:43 7/26/2017 16:47 7/27/2017 8:47 4409771 Posters 5 Non-IT Closed OCAR Graphics 0 7/26/2017 16:36 7/26/2017 16:42 7/27/2017 8:42 4409757 Certificates 5 Non-IT Closed OCAR Graphics 0 7/26/2017 16:31 7/26/2017 16:36 7/27/2017 8:36 4409754 Slide graphic 5 Non-IT Closed OCAR Graphics 0 7/26/2017 16:27 7/26/2017 16:30 7/27/2017 8:30 4409747 Sign 5 Non-IT Closed OCAR Graphics 0 7/26/2017 16:24 7/26/2017 16:27 7/27/2017 8:27 4409744 Business cards 5 Non-IT Closed OCAR Graphics 0 7/26/2017 16:19 7/26/2017 16:23 7/27/2017 8:23

4409662 *7549* User just returned back. Cannot access email.

Dual Persona user. 4

Network Services

(DHCP,

DNS, etc) Closed OCAR Network 0 7/26/2017 15:35 7/26/2017 17:02 7/27/2017 9:00

4409605 *7747* User cannot receive email on "Secure" laptop. 5

Network Services

DNS, etc) Closed OCAR Network 0 7/26/2017 15:07 7/26/2017 17:10 7/27/2017 9:00

4409512 *6794* When user receives Calendar invites, the body of the message is missing. Intermittent error. 5

Network Services

(DHCP,

DNS, etc) Acknowledged OCAR Network 0 7/26/2017 14:21 7/26/2017 17:00

4409416 User needs ATCTS account fixed 4

ATCTS.W

ebsite Issues Acknowledged OCAR Network 0 7/26/2017 13:44 7/26/2017 13:51

4409211 Connectivity.Notebook: User able to logon ARnet but states no desktop is available 5

Connectivi ty.Notebo ok Closed OCAR Network 7/26/2017 11:58 7/26/2017 12:22 7/26/2017 12:22

4409210 Bill Oliver just received a new Windows 10 laptop and needs ... 5

Network Services

(DHCP,

DNS, etc) Closed OCAR Network 0 7/26/2017 11:58 7/26/2017 12:38 7/26/2017 13:38

4409154 User is still having problems with the TMT tasker from last ... 5

Network Services

(DHCP,

DNS, etc) Closed OCAR Network 0 7/26/2017 11:24 7/26/2017 13:08 7/26/2017 14:08

4409129 User is having trouble with a Microsoft office Archive folde... 5

Software.

MS Office Closed OCAR Software 0 7/26/2017 11:12 7/26/2017 14:12 7/26/2017 15:12

4409091 Col Ostlund requested that Col Ferita forward his phones to ... 5

Telecomm unications Closed

OCAR Mobile Devices 1 7/26/2017 10:57 7/26/2017 11:44 7/26/2017 12:44

4409059 MSG Manzanaraes stated that the user that sits beside him, D... 5

Enterprise Email.Mail box Acknowledged OCAR Network 0 7/26/2017 10:43 7/26/2017 12:28

4409046 When the user tries to search, the results will only go back... 5

Enterprise Email.Mail box

Hold-Await Cust Call OCAR Network 0 7/26/2017 10:40 7/27/2017 16:19

4408997 Citrix: connectivity error. 4

Connectivi ty.Notebo ok Acknowledged OCAR Network 0 7/26/2017 10:18 7/26/2017 13:16

4408954 Every time someone tries to call her number (806- 7754) they ... 5

Telecomm unications Closed

OCAR Mobile Devices 0 7/26/2017 10:00 7/26/2017 11:15 7/26/2017 12:15

4408860 User is having trouble with an adobe document coming up blan... 5

Software.

Adobe Acknowledged OCAR Software 0 7/26/2017 9:06 7/26/2017 11:39

4408839 User is having trouble setting up her mailbox about getting ... 5

Network Services

(DHCP,

DNS, etc) Closed OCAR Network 0 7/26/2017 8:56 7/26/2017 16:30 7/27/2017 8:30

4408809 User needed assistance with cyber awareness training. 5

Network Services

(DHCP,

DNS, etc) Closed OCAR Network 1 7/26/2017 8:36 7/26/2017 8:40 7/26/2017 9:40

4408802 User is having problems with the GOMO group calendar. 5

Network Services

(DHCP,

DNS, etc) Closed OCAR Network 0 7/26/2017 8:26 7/26/2017 10:50 7/26/2017 11:50

4408796 User has a new windows 10 computer and is getting an 'untrus... 5

Network Services

(DHCP,

DNS, etc) Closed OCAR Network 0 7/26/2017 8:20 7/26/2017 13:00 7/26/2017 14:00

4408788 User has a black screen with a green banner appearing on com... 5

Network Services

DNS, etc) Closed OCAR Network 0 7/26/2017 8:08 7/26/2017 8:58 7/26/2017 8:58

4408782 User just got a new windows 10 laptop and he does not have a... 5

Network Services

(DHCP,

DNS, etc) Closed OCAR Network 1 7/26/2017 7:54 7/26/2017 14:02 7/26/2017 14:02

4408709 User's monitor flickers incessantly. 5 Hardware.

Peripheral Closed OCAR Network 0 7/25/2017 18:25 7/25/2017 18:30 7/25/2017 18:30

4408579 User having issues with latop 5 Hardware.

Notebook Closed OCAR Hardware 1 7/25/2017 16:45 7/25/2017 18:13 7/25/2017 18:13

4408541 6787 - The 7220 Printer/Scanner in ARIMD doesn't seem to want to scan and email documents. 5

Printer/Sc anner/MF D.Connec tivity Closed OCAR Network 0 7/25/2017 16:20 7/25/2017 19:20 7/26/2017 9:00

4408502 User needs assistance logging into webmail. 5

Network Services

(DHCP,

DNS, etc) Closed OCAR Network 0 7/25/2017 15:50 7/25/2017 15:55 7/25/2017 16:55

4408496 User needs assistance mapping network printer - Xerox 7220 5

Hardware.

Peripheral Closed OCAR Pentagon 0 7/25/2017 15:48 7/25/2017 15:52 7/25/2017 16:52

4408495 7182 - User in Room 201-06 has a monitor out, checked power cable with no luck 5

Hardware.

Peripheral Acknowledged OCAR Hardware 0 7/25/2017 15:47 7/27/2017 16:36

4408483 CAPR - Laptop for CW2 Farris 5 Hardware.

Notebook Closed OCAR Hardware 0 7/25/2017 15:40 7/27/2017 16:33 7/28/2017 8:33

4408456 7495 - Unable to access Wide Area Workflow website 5 Website.C onnectivity Closed OCAR Network 0 7/25/2017 15:31 7/25/2017 15:34 7/25/2017 16:34

4408452 7459 - Needs to have FBCA Cross-Certificate Removal run on her machine. 5

CAC

(Certificat es, Digital Signature) Closed OCAR Network 0 7/25/2017 15:27 7/26/2017 10:19 7/26/2017 11:19

4408357 User unable to receive encrypted emails. 5

Enterprise Email.Clie nt Closed OCAR Network 0 7/25/2017 14:40 7/25/2017 16:38 7/25/2017 16:38

4408347 user getting " workstation has been identified for lifecycle replacement" warning message. Wants to know what to do next. 5

Hardware.

Notebook Closed OCAR Hardware 0 7/25/2017 14:33 7/26/2017 9:44 7/26/2017 10:44

4408314 Need to Change Ownership of folder in Shared Drive so we can... 4

DFS.Shar e Drive Access Request Closed OCAR Network 1 7/25/2017 14:11 7/27/2017 16:00 7/28/2017 8:00

4408268 User needs local scanner installed. 5 Hardware.

Peripheral Closed OCAR Pentagon 0 7/25/2017 13:47 7/25/2017 13:59 7/25/2017 14:59

4408263 User is down to 62MB of free space in Outlook.

Needs assistance to free up space. 5

Network Services

(DHCP,

DNS, etc) Closed OCAR Pentagon 0 7/25/2017 13:45 7/25/2017 14:02 7/25/2017 15:02

4408258

User is experiencing long delay in receiving email in Outlook. Appears on BB then shows up in Outlook an hour later. 5

Network Services

DNS, etc) Acknowledged OCAR Pentagon 1 7/25/2017 13:43 7/25/2017 15:45

4408254 Check printer toner levels in 2B548 and 3E562 5 Hardware.

Peripheral Closed OCAR Pentagon 0 7/25/2017 13:42 7/25/2017 14:04 7/25/2017 15:04

4408206 User needs to know G6 training room ability and availability. 5 Non-IT Acknowledged OCAR Software 0 7/25/2017 13:17 7/26/2017 7:52

4408186 User says he has to keep entering his PIN and then it's slow to repsond when accessing emails. 5

Enterprise Email.Clie nt Closed OCAR Network 1 7/25/2017 13:06 7/25/2017 19:27 7/25/2017 19:27

4408169 User says several users are experiencing serious delays with email and internet. 5

Network Services

(DHCP,

DNS, etc) Closed OCAR Network 0 7/25/2017 12:55 7/26/2017 13:10 7/26/2017 14:10

4408162 user getting " workstation has been identified for lifecycle replacement" warning message. Wants to know what to do next. 5

Hardware.

Notebook Closed OCAR Hardware 0 7/25/2017 12:51 7/27/2017 16:32 7/28/2017 8:32

4408141 user getting " workstation has been identified for lifecycle replacement" warning message. Wants to know what to do next. 5

Hardware.

Notebook Closed OCAR Hardware 0 7/25/2017 12:40 7/27/2017 16:31 7/28/2017 8:31

4408129 user getting " workstation has been identified for lifecycle replacement" warning message. Wants to know what to do next. 5

Hardware.

Notebook Closed OCAR Hardware 0 7/25/2017 12:35 7/27/2017 16:30 7/28/2017 8:30

4408111 user getting " workstaiton has been identified for lifecycle replacement" warning message. Wants to know what to do next. 5

Hardware.

Notebook Closed OCAR Hardware 0 7/25/2017 12:25 7/27/2017 16:29 7/28/2017 8:29

4407958 CAPR Request for Blackberry 5 Blackberry Closed OCAR Mobile Devices 0 7/25/2017 11:11 7/28/2017 8:39 7/28/2017 9:39

4407945 6773 - Just received a Windows 10 machine and its stuck at a black screen with Unclassified Bar on top 5

Hardware.

Notebook Closed OCAR Hardware 0 7/25/2017 11:06 7/25/2017 11:58 7/25/2017 11:59

4407939 7724 - Getting Mail Server Proxy Error in Outlook despite restarting PC. 5

Enterprise Email.Clie nt.Errors - Digital ID/XML/Ot her Closed OCAR Network 0 7/25/2017 11:04 7/25/2017 11:37 7/25/2017 12:37

4407932 6789 - Would like to get a monitor stand to place the laptop underneath and raise the monitor height. 5

Hardware.

Peripheral Acknowledged OCAR Hardware 0 7/25/2017 11:02 7/25/2017 16:26

4407882 7406 - Needs voicemail box reset. 5

Telecomm unications .Change.

Analog Service Closed

OCAR Mobile Devices 0 7/25/2017 10:40 7/25/2017 10:54 7/25/2017 11:54

4407855 7774 - Fujitsu ScanSnap cannot get the ScanSnap Manager Software to sync with Scanner 5

Hardware.

Peripheral Closed OCAR Hardware 0 7/25/2017 10:24 7/25/2017 14:28 7/25/2017 15:28

4407823 813-760-6401 - User is getting the message for Windows 10 Lifecycle 5

Hardware.

Notebook Closed OCAR Hardware 0 7/25/2017 10:10 7/27/2017 16:28 7/28/2017 8:28

4407815 7316 - Gets an error when accessing https://znc121c2vmcogn/ibmcognoc/bi 5

Website.C onnectivity Closed OCAR Network 0 7/25/2017 10:03 7/25/2017 10:41 7/25/2017 10:41

4407609 6661 - Account is showing as disabled when trying to login. 5

AR

Account.L ocked Closed OCAR Network 0 7/25/2017 7:52 7/25/2017 8:13 7/25/2017 9:13

4407605 Unlocked users account. 5

Services

(DHCP,

DNS, etc) Closed OCAR Network 0 7/25/2017 7:45 7/25/2017 7:48 7/25/2017 9:00

4407520 Connectivity.Notebook: Citrix 5

Connectivi ty.Notebo ok Acknowledged OCAR Network 0 7/24/2017 21:19 7/26/2017 13:29

4407467 User cannot access network shares with new unit 5 Server Resource Closed OCAR Network 0 7/24/2017 18:41 7/24/2017 18:45 7/24/2017 18:45

4407459 User's client keeps going micro size upon selection 5

Enterprise Email.Clie nt Closed OCAR Network 0 7/24/2017 18:37 7/24/2017 18:40 7/24/2017 18:40

4407286 User is having problems with email delays 4

Enterprise Email.Clie nt Closed OCAR Network 1 7/24/2017 16:06 7/25/2017 16:41 7/25/2017 16:41

4407237 User was gone for two months and is now unable to log into h... 5

Network Services

(DHCP,

DNS, etc) Acknowledged OCAR Network 0 7/24/2017 15:36 7/24/2017 18:05

4407165 Provided assist to OCAR and USARC VTC teams 3

VTC/Meet ing/Confer ence Call Closed OCAR Network 0 7/24/2017 14:53 7/24/2017 14:57 7/24/2017 15:57

4407132 User's outlook is locked up 4

Enterprise Email.Clie nt.Profile Setup Closed OCAR Network 0 7/24/2017 14:36 7/24/2017 14:53 7/24/2017 15:53

4407131 User is getting a proxy error when trying to log into outloo... 5

Network Services

(DHCP,

DNS, etc) Closed OCAR Network 0 7/24/2017 14:35 7/25/2017 8:27 7/25/2017 8:28

4407102 New user needs a laptop. He can not log onto several laptops... 5

Hardware.

Notebook Closed OCAR Hardware 0 7/24/2017 14:24 7/25/2017 14:06 7/25/2017 15:06

4407078 User is having trouble with Wide Area Workflow. 806- 7495 5

Software.

dashboar d Closed OCAR Software 0 7/24/2017 14:13 7/25/2017 18:24 7/26/2017 9:00

4407049 User needs assistance toggling between his military email an... 5

Network Services

(DHCP,

DNS, etc) Closed OCAR Network 0 7/24/2017 13:57 7/24/2017 18:36 7/24/2017 18:36

4407039 User's sent items and his inbox hasn't been updated since la... 5

Network Services

(DHCP,

DNS, etc) Closed OCAR Network 0 7/24/2017 13:52 7/24/2017 18:30 7/25/2017 9:00

4407022 User needs a toner for an HP laserjet. 806-7733 5 Hardware.

Peripheral Acknowledged OCAR Hardware 0 7/24/2017 13:44 7/25/2017 16:27

4406980 User needs assistance unencrypting his files to be moved. 73... 5

Network Services

(DHCP,

DNS, etc) Closed OCAR Network 0 7/24/2017 13:21 7/25/2017 9:50 7/25/2017 9:51

4406948 7452 - User needs assistance setting up his email and access to the G1 J:\ drive 5

Network Services

DNS, etc) Closed OCAR Network 0 7/24/2017 13:04 7/26/2017 9:58 7/26/2017 10:58

4406748 User gets a black screen with nothing but the green unclassi... 5

Network Services

(DHCP,

DNS, etc) Closed OCAR Network 0 7/24/2017 11:35 7/24/2017 13:49 7/24/2017 14:49

4406720 User can not see her J: drive, even after clicking the

ARFWD... 5

Network Services

(DHCP,

DNS, etc) Closed OCAR Network 0 7/24/2017 11:25 7/24/2017 12:35 7/24/2017 13:35

4406673 User is trying to add a user into a program on her new Windo... 5

Software.

Windows Config Closed OCAR Software 0 7/24/2017 11:11 7/24/2017 11:14 7/24/2017 12:14

4406649 User will need Microsoft Project put on his computer after t... 5

Software.

MS Office Hold OCAR Software 0 7/24/2017 11:02 7/26/2017 10:40

4406607 User's account was not active due to inactivity and his cybe... 5

Network Services

(DHCP,

DNS, etc) Closed OCAR Network 0 7/24/2017 10:48 7/25/2017 7:09 7/25/2017 7:09

4406564 User is requesting a locking cable for her computer. 5 Hardware.

Peripheral Closed OCAR Hardware 0 7/24/2017 10:34 7/24/2017 13:44 7/24/2017 14:44

4406507 ****ROB/HARRY****LTC Farideh Sharifi needs to know the proce... 5

Network Services

(DHCP,

DNS, etc) Closed OCAR Network 0 7/24/2017 10:14 7/24/2017 11:29 7/24/2017 12:29

4406482 User stated that he is blocked by group policy. Needs to kno... 5

Network Services

(DHCP,

DNS, etc) Closed OCAR Network 0 7/24/2017 10:06 7/27/2017 12:25 7/27/2017 12:25

4406440 When user tries to logon, he gets, "Domain not available"

Network Services

(DHCP,

DNS, etc) Closed OCAR Network 0 7/24/2017 9:49 7/25/2017 7:10 7/25/2017 7:11

4406419 User has a yellow screen. Computer won't start completely. 7... 5

Network Services

(DHCP,

DNS, etc) Acknowledged OCAR Hardware 0 7/24/2017 9:39 7/27/2017 16:37

4406413 User's sent emails are getting stuck in her outbox.

806-747... 5

Network Services

(DHCP,

DNS, etc) Closed OCAR Network 7/24/2017 9:37 7/24/2017 10:09 7/24/2017 11:09

4406391 Citrix: connectivity error. 4

Connectivi ty.Notebo ok Closed OCAR Network 0 7/24/2017 9:28 7/25/2017 10:52 7/25/2017 10:52

4406299 SFC Lafaille needs MAJ Charles Bonner and CPT Jacklyn Simmon... 5

Network Services

(DHCP,

DNS, etc) Closed OCAR Network 0 7/24/2017 8:41 7/24/2017 12:54 7/24/2017 13:54

4406231 ****ROB/HARRY**** COL Townes in G-3/5/7 is unable to send a... 5

Network Services

(DHCP,

DNS, etc) Closed OCAR Network 1 7/24/2017 7:38 7/24/2017 13:56 7/24/2017 13:56

4405260 user unable to open DA 31 form 4

CAC

(Certificat es, Digital Signature) Closed OCAR Network 1 7/21/2017 18:03 7/21/2017 18:10 7/24/2017 9:00

4405180 Nameplate 5 Non-IT Closed OCAR Graphics 0 7/21/2017 16:44 7/21/2017 16:46 7/24/2017 8:46 4405176 Nameplates 5 Non-IT Closed OCAR Graphics 0 7/21/2017 16:41 7/21/2017 16:44 7/24/2017 8:44 4405157 Photography 5 Non-IT Closed OCAR Graphics 0 7/21/2017 16:29 7/21/2017 16:33 7/24/2017 8:33

4405066 User is looking for content on the U.S. Army portal.

Phone n... 5

Sharepoin t Closed OCAR Software 0 7/21/2017 15:11 7/21/2017 16:03 7/24/2017 8:03

4405054 User needs to have her ScanSnap reinstalled on her new Win10... 5

Hardware.

Peripheral Closed OCAR Hardware 0 7/21/2017 15:02 7/25/2017 14:27 7/25/2017 15:27

4405018 Users BB stopped receiving email last week. (571) 388-6181 4 Blackberry Closed OCAR Pentagon 0 7/21/2017 14:40 7/21/2017 15:48 7/21/2017 16:48

4405006 Verify connectivity with VTC: 1300 Stony Point 5

VTC/Meet ing/Confer ence Call Closed OCAR Pentagon 0 7/21/2017 14:37 7/21/2017 15:45 7/21/2017 16:45

4404998 Verify connectivity for 900 VTC - Battle Rhythm 5

VTC/Meet ing/Confer ence Call Closed OCAR Pentagon 1 7/21/2017 14:35 7/21/2017 15:46 7/21/2017 16:46

4404991 User needs to be able to write to share drive folder 5 Server Resource Closed OCAR Network 0 7/21/2017 14:34 7/21/2017 14:40 7/21/2017 15:40

4404988 Check toner levels in 2B548 and 3E562 5

Printer/Sc anner/MF D.Configu ration or Setup Closed OCAR Pentagon 0 7/21/2017 14:33 7/21/2017 15:46 7/21/2017 16:46

4404959 Need new laptop due to short in docking station. 5 Hardware.

Notebook Closed OCAR Hardware 0 7/21/2017 14:20 7/21/2017 14:25 7/21/2017 15:25

4404921 Need to Issue New Laptop- Issue with defective docking stati... 5

Hardware.

Notebook Closed OCAR Hardware 0 7/21/2017 14:06 7/21/2017 14:19 7/21/2017 15:19

4404876 User needs assistance in getting a SharePoint list to functi... 5

Sharepoin t Closed OCAR Software 0 7/21/2017 13:42 7/21/2017 14:51 7/21/2017 15:51

4404844 User is not able to access a website after upgrading to Win ... 5

Network Services

(DHCP,

DNS, etc) Closed OCAR Network 0 7/21/2017 13:27 7/21/2017 15:30 7/21/2017 16:30

4404839 Connectivity: User needs citrix installed 5

Connectivi ty.Notebo ok Closed OCAR Network 0 7/21/2017 13:21 7/21/2017 17:47 7/24/2017 9:00

4404814 User pulled her CAC and went to lunch. Now she can't log ba... 5

Network Services

(DHCP,

DNS, etc) Closed OCAR Network 0 7/21/2017 13:07 7/21/2017 15:24 7/21/2017 16:24

4404798 When user tries to print to his networked printer, it keeps ... 5

Network Services

(DHCP,

DNS, etc) Closed OCAR Network 0 7/21/2017 12:49 7/21/2017 15:20 7/21/2017 16:20

4404688 Citrix: User getting error trying to connect 5

Connectivi ty.Notebo ok Closed OCAR Network 7/21/2017 11:51 7/25/2017 11:15 7/25/2017 11:16

4404583 User needs help configuring Citrix. 210-391-0348. 5

Network Services

(DHCP,

DNS, etc) Closed OCAR Network 7/21/2017 10:59 7/21/2017 13:21 7/21/2017 14:21

4404559 Miles helped her yesterday with backing up her data and she ... 5

Network Services

(DHCP,

DNS, etc) Closed OCAR Network 7/21/2017 10:51 7/25/2017 11:20 7/25/2017 11:20

4404534 Outlook is not working. She has REBOOTED and messages are no... 5

Network Services

DNS, etc) Closed OCAR Network 0 7/21/2017 10:43 7/21/2017 12:25 7/21/2017 13:25

4404481 Xerox 7220 Printer in ARIMD 103-13 needs new black toner car... 5

Printer/Sc anner/MF D.Configu ration or Setup Closed OCAR Hardware 0 7/21/2017 10:18 7/21/2017 10:26 7/21/2017 11:26

4404452 Xerox 7220 Printer in 100-31 needs new magenta toner. 5

Printer/Sc anner/MF D.Configu ration or Setup Closed OCAR Hardware 0 7/21/2017 10:09 7/21/2017 10:18 7/21/2017 11:18

4404424 User needs help with configuring Citrix (O) 903-255- 6204 (... 5

Network Services

(DHCP,

DNS, etc) Closed OCAR Network 1 7/21/2017 9:56 7/21/2017 11:24 7/21/2017 12:24

4404250 One MiFi/Jet Pack cellular hot spot. Draw on 21 July 2017 ... 5

Telecomm unications Closed

OCAR Mobile Devices 7/21/2017 7:30 7/25/2017 10:54 7/25/2017 11:54

4404239 Good afternoon, I am requesting a new account for the follo... 5

Network Services

(DHCP,

DNS, etc) Acknowledged OCAR Network 0 7/21/2017 7:14 7/21/2017 7:18

4404009

ZVA095NBGZG4WD2 remains in USAR_QuarWarning group although Software Center says it's compliant. 5

Informatio n Assuranc e (IA) Open OCAR Network 0 7/20/2017 16:56 7/24/2017 13:59

4404006 User has yellow warning background screen. 5

NAC.Bloc ked by NAC.Quar antined Device Open OCAR Network 0 7/20/2017 16:56 7/24/2017 14:00

4403597 User is having problems with Outlook. Freezing up. - 7728- 5

Network Services

(DHCP,

DNS, etc) Closed OCAR Network 1 7/20/2017 13:10 7/20/2017 14:10 7/20/2017 15:10

4403509 Having problems with Outlook. Messages are sitting in the O... 5

Network Services

(DHCP,

DNS, etc) Closed OCAR Network 0 7/20/2017 12:22 7/21/2017 17:49 7/24/2017 9:00

4403452 User receives error trying to login to Citrix 5

Network Services

(DHCP,

DNS, etc)

Hold-Await Cust Call OCAR Network 7/20/2017 11:55 7/25/2017 11:23

4403437 *7790* The copier/printer in room 303-15 is making a fair amount of noise when it runs 5

Printer/Sc anner/MF D.Configu ration or Setup Closed OCAR Hardware 7/20/2017 11:48 7/20/2017 14:52 7/20/2017 15:52

4403432 *719-322-2616* User cannot login to Cirix 5

Network Services

(DHCP,

DNS, etc) Closed OCAR Network 7/20/2017 11:46 7/20/2017 12:45 7/20/2017 13:45

4403420 *6755* User is having issues with Firefox 5

Network Services

(DHCP,

DNS, etc) Closed OCAR Network 0 7/20/2017 11:44 7/20/2017 17:21 7/21/2017 9:00

4403359 User needs help with backing up her data to a share drive

Network Services

DNS, etc) Closed OCAR Network 7/20/2017 11:23 7/20/2017 12:27 7/20/2017 13:27

4403163 (Spillage) I moved desks and the SIPR laptop on my new desk does not 5

Informatio n Assuranc e (IA) Closed OCAR Network 1 7/20/2017 10:02 7/21/2017 17:28 7/24/2017 9:00

4403146 *7688* Users desk phone will not ring. 5 Telecomm unications Closed

OCAR Mobile Devices 1 7/20/2017 9:57 7/20/2017 10:09 7/20/2017 11:09

4403119 User needs some help with One Note. -7454- 5 Software.

MS Office Closed OCAR Software 0 7/20/2017 9:44 7/20/2017 10:58 7/20/2017 11:58

4403050 Requesting laptop for a new soldier in G-1 5 Hardware.

Notebook Closed OCAR Hardware 0 7/20/2017 9:16 7/24/2017 10:43 7/24/2017 11:43

4403016 -CAPR has been approved- We are looking for two additional monitors for our newly ass... 5

Hardware.

Peripheral Closed OCAR Hardware 0 7/20/2017 9:01 7/24/2017 13:39 7/24/2017 14:39

4402998 COL Novak just received a new Windows 10 computer and Outloo... 5

Network Services

(DHCP,

DNS, etc) Closed OCAR Network 1 7/20/2017 8:53 7/20/2017 9:46 7/20/2017 10:46

4402993 Xerox 7220 Printer in Room 103-13 Needs Drums R3, And 4 chan... 5

Printer/Sc anner/MF D.Configu ration or Setup Closed OCAR Hardware 0 7/20/2017 8:44 7/20/2017 8:49 7/20/2017 9:49

4402976 Outlook won't open. 5

Network Services

(DHCP,

DNS, etc) Closed OCAR Network 0 7/20/2017 8:29 7/25/2017 11:37 7/25/2017 11:37

4402952 Can you please take a look at the link below and resolve the... 5

Sharepoin t Closed OCAR Software 0 7/20/2017 8:16 7/20/2017 11:03 7/20/2017 12:03

4402938 Could someone with admin rights please trigger a rebuild of ... 5

Network Services

(DHCP,

DNS, etc) Closed OCAR Network 0 7/20/2017 7:56 7/20/2017 12:59 7/20/2017 13:59

4402924 Ms. JamieLynn Smith transferred from OCAR in March, please r... 5

Network Services

(DHCP,

DNS, etc) Closed OCAR Network 0 7/20/2017 7:49 7/20/2017 17:53 7/21/2017 9:00

4402910 User needs help with adding an additional mailbox. - 6726- 5

Network Services

(DHCP,

DNS, etc) Closed OCAR Network 0 7/20/2017 7:19 7/20/2017 14:26 7/20/2017 15:26

4402708 Invitations 5 Non-IT Closed OCAR Graphics 0 7/19/2017 16:49 7/19/2017 16:53 7/20/2017 8:53 4402698 Print and laminate cards 5 Non-IT Closed OCAR Graphics 0 7/19/2017 16:46 7/19/2017 16:49 7/20/2017 8:49 4402679 Program 5 Non-IT Closed OCAR Graphics 0 7/19/2017 16:38 7/19/2017 16:45 7/20/2017 8:45 4402669 Photo and label 5 Non-IT Closed OCAR Graphics 0 7/19/2017 16:33 7/19/2017 16:36 7/20/2017 8:36 4402654 Print and mount 2 photos 5 Non-IT Closed OCAR Graphics 0 7/19/2017 16:28 7/19/2017 16:33 7/20/2017 8:33

4402528 *703-254-8246* Message for Harry. User needs assistance with computer off of network 5

Network Services

(DHCP,

DNS, etc) Closed OCAR Network 0 7/19/2017 15:12 7/20/2017 14:03 7/20/2017 15:03

4402525 *7740* User cannot access J drive. 5

Network Services

(DHCP,

DNS, etc) Closed OCAR Network 0 7/19/2017 15:09 7/20/2017 14:04 7/20/2017 15:04

4402511 *7733* User needs Dymo label maker installed. 5

Peripheral Closed OCAR Software 0 7/19/2017 14:58 7/19/2017 15:01 7/19/2017 16:01

4402501 Connectivity: user cannot get her computer to connect to citrix 5

Connectivi ty.Notebo ok

Hold-Await Cust Call OCAR Network 0 7/19/2017 14:48 7/25/2017 11:41

4402492 User is experiencing a yellow screen on his new windows 10 m... 5

Network Services

(DHCP,

DNS, etc) Acknowledged OCAR G-6 0 7/19/2017 14:43 7/27/2017 17:54

4402333 User stated that she was told in the windows 10 class to put... 5

Software.

Software Center.So ftware Not Available Hold OCAR Software 0 7/19/2017 13:33 7/19/2017 13:36

4402276 User is having trouble with ie. 7746. 5

Network Services

(DHCP,

DNS, etc) Closed OCAR Network 0 7/19/2017 13:07 7/19/2017 13:30 7/19/2017 14:30

4402271 User is having trouble accessing her voicemail.

Phone number... 5

Network Services

(DHCP,

DNS, etc) Closed

OCAR Mobile Devices 0 7/19/2017 13:05 7/20/2017 13:17 7/20/2017 14:17

4402263 User's email is not loading. During his migration this morni... 5

Network Services

(DHCP,

DNS, etc) Closed OCAR Network 0 7/19/2017 13:00 7/20/2017 16:44 7/21/2017 8:44

4402012 User needs assistance mapping a printer. Phone number is 806... 5

Network Services

(DHCP,

DNS, etc) Closed OCAR Network 0 7/19/2017 11:18 7/19/2017 12:00 7/19/2017 13:00

4401941 User is receiving an error on his new windows 10 computer wh... 5

Network Services

(DHCP,

DNS, etc) Closed OCAR Network 0 7/19/2017 10:53 7/20/2017 16:51 7/21/2017 8:51

4401855 User is having trouble listening in on video teleconferences... 5

Telecomm unications Closed

OCAR Mobile Devices 0 7/19/2017 10:22 7/19/2017 14:32 7/19/2017 15:32

4401778 Citrix issue. User was told by someone the evening of July 1... 5

Network Services

(DHCP,

DNS, etc) Closed OCAR Network 7/19/2017 9:44 7/25/2017 9:34 7/25/2017 10:34

4401763 User stated that she was told in the windows 10 class to put... 5

Software.

Software Center.So ftware Not Available Hold OCAR Network 0 7/19/2017 9:37 7/19/2017 13:37

4401734 ****ROB/HARRY**** User is having an issue with SIPR. She wa... 5

Network Services

(DHCP,

DNS, etc) Closed OCAR Network 0 7/19/2017 9:22 7/19/2017 17:28 7/20/2017 9:00

4401631 User needs to set up his PIV and see if his network account ... 5

Network Services

(DHCP,

DNS, etc) Closed OCAR Network 0 7/19/2017 7:53 7/19/2017 17:25 7/20/2017 9:00

4401610 I attempted to open the AR Desktop via the US Army Reserve R... 5

Network Services

DNS, etc) Acknowledged OCAR Network 0 7/19/2017 6:59 7/20/2017 7:56

4401609 910-709-5144 - User needs assistance with CITRIX.

Errors... 5

Network Services

(DHCP,

DNS, etc)

Hold-Await Cust Call OCAR Network 0 7/19/2017 6:38 7/25/2017 12:24

4401472 User getting SSL client error 4 with Citrix. 5 Website.C onnectivity Closed OCAR Network 7/18/2017 17:51 7/18/2017 19:50 7/19/2017 9:00

4401437 User wants distribution list's name changed 5

Enterprise Email.Mail box Closed OCAR Network 0 7/18/2017 17:10 7/19/2017 17:02 7/20/2017 9:00

4401344 *7496* User needs to know location of his pst files so he can back them up to his 'A' drive. 5

Network Services

(DHCP,

DNS, etc) Closed OCAR Network 0 7/18/2017 15:42 7/18/2017 15:45 7/18/2017 16:45

4401270 *7496* User needs Adobe Creative Suite installed on Windows 10 system. 5

Software.

Adobe Hold OCAR Software 0 7/18/2017 15:08 7/19/2017 6:30

4401253 User is unable to move emails into folders. 4

Network Services

(DHCP,

DNS, etc) Closed OCAR Network 0 7/18/2017 15:02 7/18/2017 16:07 7/19/2017 8:07

4401174 Machine in workspace has fallen off the network 5 Hardware.

Notebook Acknowledged OCAR Hardware 0 7/18/2017 14:23 7/19/2017 8:07

4401086 User needs distribution lists owners changed. 5

Enterprise Email.Mail box Closed OCAR Network 0 7/18/2017 13:55 7/18/2017 14:43 7/18/2017 15:43

4401085 **CAPR** FW: CAPRs OCAR Help Desk, Attached are three C... 5

Hardware.

Peripheral Closed OCAR Hardware 0 7/18/2017 13:54 7/20/2017 13:32 7/20/2017 14:32

4401042 **CAPR** FW: CAPRs OCAR Help Desk, Attached are three C... 5

Hardware.

Peripheral Closed OCAR Hardware 0 7/18/2017 13:43 7/20/2017 13:32 7/20/2017 14:32

4401031 **CAPR** FW: CAPRs OCAR Help Desk, Attached are three C... 5

Hardware.

Peripheral Closed OCAR Hardware 7/18/2017 13:37 7/20/2017 13:33 7/20/2017 14:33

4400984 User needs a bit locker recovery key. -7446- 5

Network Services

(DHCP,

DNS, etc) Closed OCAR Network 0 7/18/2017 13:15 7/18/2017 14:22 7/18/2017 15:22

4400966 User needs help printing a PDF. 5

Network Services

(DHCP,

DNS, etc) Closed OCAR Network 1 7/18/2017 13:03 7/18/2017 13:44 7/18/2017 14:44

4400948 **CAPR** FW: CAPR Request, BlackBerry HelpDesk- Good Afte... 5

Telecomm unications Closed

OCAR Mobile Devices 0 7/18/2017 12:56 7/18/2017 13:47 7/18/2017 14:47

4400921 **CAPR** This CAPR for a special network connection will ... 5

Network Services

(DHCP,

DNS, etc) Closed OCAR Network 0 7/18/2017 12:43 7/18/2017 13:27 7/18/2017 14:27

4400816 **CAPR** IPPS-A CAPRs OCAR Help Desk Team, Attached are... 5

Hardware.

Peripheral Closed OCAR Hardware 7/18/2017 11:55 7/18/2017 12:02 7/18/2017 13:02

4400805 *CAPR** IPPS-A CAPRs OCAR Help Desk Team, Attached are ... 5

Peripheral Closed OCAR Hardware 7/18/2017 11:51 7/18/2017 12:03 7/18/2017 13:03

4400789 **CAPR** IPPS-A CAPRs OCAR Help Desk Team, Attached are... 5

Hardware.

Peripheral Open OCAR G-6 7/18/2017 11:38 7/20/2017 15:12

4400768 **CAPR** FW: Printer (UNCLASSIFIED) REF:

below email rea... 5

Printer/Sc anner/MF D.Configu ration or Setup Closed OCAR Hardware 1 7/18/2017 11:29 7/18/2017 11:35 7/18/2017 12:35

4400603 User is not able to open Outlook. -7607- 5

Network Services

(DHCP,

DNS, etc) Closed OCAR Network 0 7/18/2017 10:10 7/18/2017 10:23 7/18/2017 10:23

4400581 Xerox 7220 Printer in 303-15 needs toner waste container cha... 5

Printer/Sc anner/MF D.Configu ration or Setup Closed OCAR Hardware 0 7/18/2017 9:59 7/18/2017 10:02 7/18/2017 11:02

4400558 Xerox 7220 Printer in ARIMD needs magenta toner.

Room 103-13... 5

Printer/Sc anner/MF D.Configu ration or Setup Closed OCAR Hardware 0 7/18/2017 9:53 7/18/2017 9:59 7/18/2017 10:59

4400551 Xerox 7220 Printer needs black and cyan toner 5

Printer/Sc anner/MF D.Configu ration or Setup Closed OCAR Hardware 0 7/18/2017 9:49 7/18/2017 9:53 7/18/2017 10:53

4400428 User is trying to combine PDF documents and is unable to do ... 5

Software.

Adobe Closed OCAR Software 0 7/18/2017 8:42 7/18/2017 8:44 7/18/2017 9:44

4400382 User is not able to locate one of his pst files. He was abl... 5

Network Services

(DHCP,

DNS, etc) Closed OCAR Network 7/18/2017 7:44 7/18/2017 16:24 7/19/2017 8:24

4400371 Xerox printer in Suite 101 needs to have Waste Toner Replace... 5

Printer/Sc anner/MF D.Configu ration or Setup Closed OCAR Hardware 0 7/18/2017 7:23 7/18/2017 12:31 7/18/2017 13:31

4400363 **CAPR** IPPS-A CAPRs OCAR Help Desk Team, Attached a... 5

Hardware.

Peripheral Closed OCAR Hardware 0 7/18/2017 6:56 7/18/2017 12:35 7/18/2017 13:35

4400359 **CAPR** IPPS-A CAPRs OCAR Help Desk Team, Attached a... 5

Hardware.

Peripheral Closed OCAR Hardware 0 7/18/2017 6:47 7/18/2017 12:36 7/18/2017 13:36

4400354 **CAPR** IPPS-A CAPRs OCAR Help Desk Team, Attached... 5

Hardware.

Peripheral Closed OCAR Hardware 0 7/18/2017 6:43 7/18/2017 12:34 7/18/2017 13:34

4400356 The Monitor is flashing black lines throughout the screen an... 5

Hardware.

Peripheral Closed OCAR Hardware 0 7/18/2017 6:28 7/18/2017 13:07 7/18/2017 13:08

4400352 FW: Removal from OCAR List All Users Mailing List Team, ... 5

Network Services

(DHCP,

DNS, etc) Closed OCAR Network 0 7/18/2017 6:16 7/18/2017 13:08 7/18/2017 14:08

4400289 User unable to connect to Citrix 4 Website.C onnectivity Closed OCAR Network 0 7/17/2017 19:37 7/17/2017 19:40 7/18/2017 9:00

4400284 users unable to access certain sites on Citrix 4 Website.C onnectivity Acknowledged OCAR Network 0 7/17/2017 19:21 7/17/2017 19:25

4400272 User unable to connect via Cisco Connect Anywhere software 4

VPN.Clien t.Connecti vity Closed OCAR Network 0 7/17/2017 19:00 7/17/2017 19:05 7/18/2017 9:00

4400216 Multiple Citrix SSL Access Issue tickets are being researched under this main ticket. 5

Website.C onnectivity Closed OCAR Network 0 7/17/2017 17:21 7/19/2017 19:36 7/20/2017 9:00

4400102 User can't access his I drive. Phone number 806- 7356 5

Network Services

(DHCP,

DNS, etc) Closed OCAR Network 0 7/17/2017 15:51 7/17/2017 16:25 7/18/2017 8:25

4400095 Organizations mailbox was encrypted and they are trying to g... 5

Telecomm unications Closed

OCAR Mobile Devices 0 7/17/2017 15:47 7/17/2017 16:34 7/17/2017 16:34

4400072 The mute button was not working. 5 Telecomm unications Closed

OCAR Mobile Devices 0 7/17/2017 15:40 7/17/2017 16:35 7/17/2017 16:35

4400070 In - processing new user. Wachiraporn Tweedy into G1 5

Network Services

(DHCP,

DNS, etc) Closed OCAR Network 0 7/17/2017 15:38 7/18/2017 13:50 7/18/2017 14:50

4400064 Organizations mailbox was encrypted and they are trying to g... 5

Network Services

(DHCP,

DNS, etc) Closed OCAR Network 0 7/17/2017 15:34 7/17/2017 16:35 7/17/2017 16:35

4400013 Name plate for CPT Eric L. Moton G33... 5 Non-IT Closed OCAR Graphics 0 7/17/2017 15:05 7/21/2017 16:29 7/24/2017 8:29

4399997 User wants to know if he can have 'Army Metadata Editor ARCG... 5

Software.

Software Center.So ftware Not Available Closed OCAR Software 0 7/17/2017 14:57 7/18/2017 9:55 7/18/2017 10:55

4399987 *****ROB/HARRY*****User is getting "No certificates found" o... 5

Network Services

(DHCP,

DNS, etc) Closed OCAR Network 0 7/17/2017 14:53 7/17/2017 16:25 7/18/2017 8:25

4399986 User needs some assistance in being able to edit PDFs and me... 5

Software.

Adobe Closed OCAR Software 0 7/17/2017 14:53 7/17/2017 14:55 7/17/2017 15:55

4399968 User needed help with decrypting her documents folder. 5

Network Services

(DHCP,

DNS, etc) Closed OCAR Network 0 7/17/2017 14:42 7/17/2017 14:51 7/17/2017 15:51

4399885 User needs the long bitlocker code for his system.

User's ph... 5

Network Services

(DHCP,

DNS, etc) Closed OCAR Network 0 7/17/2017 14:10 7/17/2017 14:25 7/17/2017 15:25

4399824 User states that his computer keeps saying processing and wh... 5

Network Services

(DHCP,

DNS, etc) Closed OCAR Network 0 7/17/2017 13:42 7/17/2017 15:14 7/17/2017 16:14

4399749 User wants to know where his notes reside so he can back the... 5

Software.

MS Office Closed OCAR Software 0 7/17/2017 13:10 7/17/2017 14:43 7/17/2017 14:43

4399725 User get's an error that says blocked when he tries to log o... 5

Network Services

(DHCP,

DNS, etc) Closed OCAR Network 0 7/17/2017 13:00 7/17/2017 13:54 7/17/2017 13:54

4399704 User sounds very low to people on the other end. He has to yell to hold a conversation. 5

Telecomm unications Closed

OCAR Mobile Devices 0 7/17/2017 12:52 7/18/2017 13:45 7/18/2017 14:45

4399690 **CAPR** IPPS-A CAPRs OCAR Help Desk Team, Attached... 5

Hardware.

Peripheral Closed OCAR Hardware 0 7/17/2017 12:42 7/17/2017 13:31 7/17/2017 14:31

4399677 **CAPR** IPPS-A CAPRs OCAR Help Desk Team, Attached a... 5

Hardware.

Peripheral Closed OCAR Hardware 0 7/17/2017 12:36 7/17/2017 13:33 7/17/2017 14:33

4399643 **CAPR* IPPS-A CAPRs OCAR Help Desk Team, Attached ar... 5

Hardware.

Peripheral Closed OCAR Hardware 0 7/17/2017 12:26 7/17/2017 13:34 7/17/2017 14:34

4399630 User is having trouble with accessing her timesheet website

Network Services

(DHCP,

DNS, etc) Closed OCAR Network 0 7/17/2017 12:22 7/17/2017 12:26 7/17/2017 13:26

4399625 **CAPR** IPPS-A CAPRs OCAR Help Desk Team, Attached a... 5

Hardware.

Peripheral Closed OCAR Hardware 0 7/17/2017 12:20 7/17/2017 13:35 7/17/2017 14:35

4399584 **CAPR** IPPS-A CAPRs OCAR Help Desk Team, Attached... 5

Hardware.

Peripheral Closed OCAR Hardware 0 7/17/2017 12:08 7/17/2017 13:37 7/17/2017 14:37

4399569 **CAPR** IPPS-A CAPRs OCAR Help Desk Team, Attached a... 5

Hardware.

Peripheral Closed OCAR Hardware 0 7/17/2017 12:03 7/17/2017 13:37 7/17/2017 14:37

4399553 **CAPR** IPPS-A CAPRs OCAR Help Desk Team, Attached... 5

Hardware.

Peripheral Closed OCAR Hardware 0 7/17/2017 11:55 7/17/2017 13:38 7/17/2017 14:38

4399455 User is having trouble accessing his PEEBS program.

He norma... 5

Network Services

(DHCP,

DNS, etc) Closed OCAR Network 7/17/2017 11:19 7/17/2017 11:41 7/17/2017 11:41

4399396 User needs assistance creating a TMT tasker in his outlook a... 5

Network Services

(DHCP,

DNS, etc) Closed OCAR Network 1 7/17/2017 10:58 7/17/2017 13:44 7/17/2017 14:44

4399387 User needs assistance backing up his files. phone number is... 5

Network Services

(DHCP,

DNS, etc) Closed OCAR Network 1 7/17/2017 10:55 7/26/2017 9:45 7/26/2017 10:45

4399327 User needs assistance backing up his data. phone number is ... 5

Network Services

(DHCP,

DNS, etc) Closed OCAR Network 7/17/2017 10:37 7/17/2017 11:17 7/17/2017 11:19

4399256 User wants the number 806-7761 to follow him to his new cubi... 5

Telecomm unications Closed OCAR Network 0 7/17/2017 10:14 7/19/2017 16:35 7/19/2017 16:35

4399208 Rich Ahweemarrah needs in-processing. 5

Network Services

(DHCP,

DNS, etc) Closed OCAR Network 7/17/2017 9:50 7/17/2017 13:52 7/17/2017 13:53

4399196 SPC Lee needs in processing. 5

Network Services

(DHCP,

DNS, etc) Closed OCAR Network 7/17/2017 9:48 7/18/2017 11:54 7/18/2017 11:54

4399158 Need to enable Bitlocker on Surface tablet 5

Bitlocker.

First Time Login/Pro vide Default Pin Closed OCAR Network 0 7/17/2017 9:36 7/17/2017 11:39 7/17/2017 11:39

4399099 Xerox 7220 Printer in SID Room 303-15 needs Waste Toner 5

Printer/Sc anner/MF D.Configu ration or Setup Closed OCAR Hardware 0 7/17/2017 9:08 7/17/2017 9:15 7/17/2017 10:15

4399082 Xerox 7830 Printer in Room 304-06 needs black toner changed

Printer/Sc anner/MF D.Configu ration or Setup Closed OCAR Hardware 0 7/17/2017 9:02 7/17/2017 9:17 7/17/2017 10:17

4399081 Xerox 7220 Printer needs cyan toner 5

Printer/Sc anner/MF D.Configu ration or Setup Closed OCAR Hardware 0 7/17/2017 9:02 7/17/2017 9:18 7/17/2017 10:18

4399071 Xerox Printer in Room 301-03 needs waste toner changed 5

Printer/Sc anner/MF D.Configu ration or Setup Closed OCAR Hardware 0 7/17/2017 8:59 7/17/2017 9:20 7/17/2017 10:20

4399000 User's computer keep freezing up and she can hardly move her... 5

Hardware.

Notebook Closed OCAR Hardware 0 7/17/2017 8:17 7/24/2017 10:44 7/24/2017 11:44

4398977 User's outlook kept asking for the pin. 5

Network Services

(DHCP,

DNS, etc) Closed OCAR Network 0 7/17/2017 7:49 7/17/2017 7:55 7/17/2017 9:00

4398961 609-562-7689 Requested Item: Laptop Jusification:

Newly a... 5

Hardware.

Notebook Open OCAR G-6 0 7/17/2017 7:14 7/18/2017 13:11

4398959 Date required: 2017-07-28 Requested Items: 1 Laptop, 2 pro... 5

Hardware.

Peripheral Closed OCAR Hardware 0 7/17/2017 7:11 7/27/2017 16:38 7/28/2017 8:38

4398958 **CAPR** Date Required:2017/05/25 Requested item(s):1) OCA... 5 Blackberry Closed

OCAR Mobile Devices 0 7/17/2017 7:05 7/17/2017 11:00 7/17/2017 12:00

4398956 Blackberry - Believe we already issued this. 5 Blackberry Closed OCAR Mobile Devices 7/17/2017 6:59 7/17/2017 8:25 7/17/2017 9:25

4398954 **CAPR** Required: -2017-08-06 Requested item(s):Blackberr... 5 Blackberry Closed

OCAR Mobile Devices 1 7/17/2017 6:53 7/17/2017 11:01 7/17/2017 12:01

4398953 Good afternoon, I am having an issue with outlook not consis... 5

Network Services

(DHCP,

DNS, etc) Closed OCAR Network 0 7/17/2017 6:50 7/25/2017 12:32 7/25/2017 12:32

4398950 Good Morning Helpdesk. The G3 needs the following placard... 5 Non-IT Closed OCAR Graphics 0 7/17/2017 6:47 7/17/2017 17:00 7/18/2017 9:00

4398949 USAR RAP access Hi, I'm able to gain access to the ... 5

Network Services

(DHCP,

DNS, etc) Closed OCAR Network 7/17/2017 6:36 7/19/2017 19:15 7/20/2017 9:00

4398945 Problem with accessing USAR RAP Hello, I am having tro... 5

Network Services

(DHCP,

DNS, etc) Closed OCAR Network 0 7/17/2017 6:29 7/19/2017 19:13 7/20/2017 9:00

4398943 [Non-DoD Source] USAR Citrix Developer Desktop I'm gettin... 5

Network Services

DNS, etc) Closed OCAR Network 7/17/2017 6:25 7/19/2017 19:10 7/20/2017 9:00

4398941 Office: 703-806-7688 Harry Zovko-Please see email for det... 5

Network Services

(DHCP,

DNS, etc) Closed OCAR Network 1 7/17/2017 6:19 7/27/2017 13:35 7/27/2017 14:35

4397168 User needs mailbox created 5

Enterprise Email.Mail box Closed OCAR Network 0 7/14/2017 18:47 7/17/2017 14:15 7/17/2017 15:15

4397142 Users unable to access shared drive 4 Server Resource Closed OCAR Network 0 7/14/2017 18:06 7/17/2017 19:32 7/18/2017 9:00

4397068 User shows email in outbox but outbox is empty 5

Enterprise Email.Mail box Closed OCAR Network 0 7/14/2017 16:51 7/14/2017 18:12 7/17/2017 9:00

4397055 Nameplate 5 Non-IT Closed OCAR Graphics 0 7/14/2017 16:42 7/14/2017 16:45 7/17/2017 8:45 4397048 nameplate 5 Non-IT Closed OCAR Graphics 0 7/14/2017 16:39 7/14/2017 16:42 7/17/2017 8:42 4397043 Office sign 5 Non-IT Closed OCAR Graphics 0 7/14/2017 16:36 7/14/2017 16:38 7/17/2017 8:38 4397036 Photography 5 Non-IT Closed OCAR Graphics 0 7/14/2017 16:32 7/14/2017 16:35 7/17/2017 8:35 4397033 Photograph FM awards 5 Non-IT Closed OCAR Graphics 0 7/14/2017 16:28 7/14/2017 16:32 7/17/2017 8:32 4397022 Photography for MG Smith Retirement ceremony 5 Non-IT Closed OCAR Graphics 0 7/14/2017 16:19 7/14/2017 16:28 7/17/2017 8:28 4397016 Business cards and nameplate 5 Non-IT Closed OCAR Graphics 0 7/14/2017 16:16 7/14/2017 16:19 7/17/2017 8:19

4396944 Screen display is shifted clockwise 90 degrees 5 Hardware.

Notebook Closed OCAR Pentagon 0 7/14/2017 15:39 7/14/2017 15:56 7/14/2017 16:56

4396935 Check printer toner levels in 2B548 and 3E562 5

Printer/Sc anner/MF D.Configu ration or Setup Closed OCAR Pentagon 0 7/14/2017 15:36 7/14/2017 15:39 7/14/2017 16:39

4396821 Imaging of Training Room Laptop #2, Computer Name: ZVA095NBB... 5

AR

Image.La ptop Closed OCAR Software 0 7/14/2017 14:20 7/14/2017 14:21 7/14/2017 15:21

4396807 User needs help decrypting her files before copying. 5

Network Services

(DHCP,

DNS, etc) Closed OCAR Network 0 7/14/2017 14:15 7/14/2017 14:20 7/14/2017 15:20

4396739 VTC setup: 900 calendar sync 5

Network Services

(DHCP,

DNS, etc) Closed OCAR Pentagon 0 7/14/2017 13:48 7/14/2017 13:51 7/14/2017 14:51

4396734 Imaging of Training Room Laptop #1, Computer Name: ZVA095NBB... 5

AR

Image.La ptop Closed OCAR Software 0 7/14/2017 13:46 7/14/2017 13:49 7/14/2017 14:49

4396720 User is requesting to have the RMX manager reinstalled on th... 5

Software.

Software Center.So ftware Not Available Closed OCAR Software 0 7/14/2017 13:38 7/14/2017 13:41 7/14/2017 14:41

4396688 User can't see her J drive while connected via VPN.

703-541... 5

Network Services

(DHCP,

DNS, etc) Closed OCAR Network 7/14/2017 13:22 7/14/2017 14:28 7/14/2017 15:28

4396588 User is having trouble access Cognos Analytics from the Web

Network Services

DNS, etc) Closed OCAR Network 0 7/14/2017 12:09 7/14/2017 14:55 7/14/2017 15:55

4396469 User needs a new mailbox 4

Enterprise Email.Mail…