TAC_C4_DRAFT_PWS_FOR_FBO.pdf

PERFORMANCE WORK STATEMENT (PWS)

TAC/C4 READINESS SUPPORT SERVICES

UNITED STATES ARMY RESERVE COMMAND, G6

Part I

General Information

1. GENERAL: This is a non-personal services contract to provide Tactical Command and Control Communications and Computers (TAC/C4) Readiness Services. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government. The Contractor, in turn, shall be accountable to the Government for Contractor or subcontractor personnel.

1.1. Description of Services/Introduction: The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform TAC/C4 Readiness Services, as defined in this Performance Work Statement (PWS), except for those items specified as government furnished property and services. The Contractor shall perform in accordance with (IAW) the terms and conditions of the contract and consistently with the established standards in this PWS and contract.

1.1.1. The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform TAC/C4 Readiness Services, as defined in this Performance Work Statement (PWS), except for those items specified as government furnished property and services. The Contractor shall perform in accordance with (IAW) the terms and conditions of the contract and consistently with the established standards in this PWS and contract.

1.2. Background: USARC CIO/G-6 provides Network Enterprise Center (NEC) and Cyber services as a single virtual installation in accordance with the US Army’s Command, Control, Communications, Computers and Information Management (C4IM) Services List and applicable regulations and publications at 700+ sites located throughout the United States, Alaska, Hawaii, Puerto Rico, Korea, Germany and other worldwide locations (see site inventory list at Attachment A). USARC CIO/G-6 provides Virtual Private Network Services (VPNS), Ethernet Services, Internet Protocol Services (IPS) and Internet Protocol (IP) Voice Services (IPVS) in support of 205,000 Reservist. In addition to these underlying services, USARC CIO/G-6 provides Information Technology Service Management Services (ITSM) ton include Managed Service Desk, Managed Network Service, Unified Communications, Managed Data, Systems and Applications (DSA) Service and Managed Security Service.

USARC CIO/G-6 is charged under Army Regulation (AR) 25-1 to provide these critical service IAW Command, Control, Communications, Computers, and Information Technology Management (C4IM) Services List. C4IM Services List is located https://www.itmetrics.hua.army.mil.

In addition to the NEC and Cyber services, USARC CIO/G-6 also has the mission of ensuring Mission Command and Signal Readiness in support of USAR’s Operational Forces. This mission includes full range of support for Mission Command and Signal Readiness, Exercise Planning and Frequency and Spectrum Management. The focus of this contract effort is on this operational mission.

1.3. Objectives: USARC CIO/G-6 and Contractor agree that the Guiding Principles are important to ensure the success of their relationship. If any term or condition of this PWS is ambiguous or unclear or if the parties did not anticipate a particular issue, the parties shall use the Guiding Principles to interpret or resolve the issue arising from the execution of this contract. The basic service objectives include the following:

1.3.1. Ensure flexibility. As world events change, the Army Reserve Network (ARNet) transforms and technology evolves, flexibility is imperative to increase, enhance and upgrade services and solutions available under this contract.

1.3.2. Align and interoperate with active Army and Department of Defense (DOD).

Understanding Army IT strategies and guidance and ensuring USAR remains aligned and/or becomes better aligned with active Army.

1.3.3. Enhance operational readiness. Preparing Reserve Units of Action to go into a hostile environment and win as the number one priority and overarching goal of this contract effort.

1.3.4. Reduce and control IT costs. Cost control and reduction are key objectives for USARC CIO/G-6 in securing Services from Contractor. The Contractor will continuously propose new and cost-effective processes and technologies in order to, at minimum, control and with all due expectations further reduce the overall cost of Services provided to USARC CIO/G-6.

1.3.5. Improve and standardize business processes/workflows via ITIL, IT Service Management (ITSM) and Six Sigma best practices.

1.3.6. Document everything. Documentation lowers overall Government risk and ensures Government retains necessary knowledge base. As such documenting is a guidance principle and needs to occur at all levels and in all areas of support provided per this contract.

1.3.7. Provide highly, skilled trained personnel. This PWS requires highly skilled and trained personnel with practical deployment experience and expert knowledge in strategic, operational, and tactical communications operations couple with a strong understanding/knowledge about Mission Command network, information system and processes.

1.4. Scope: The scope of this PWS includes a full range of support TAC-C4 Signal Readiness to include Exercise Planning, Mission Command Assessments and Frequency and Spectrum Management within USARC CIO/G-6, Operations, Tactical Command and Control Communications and Computers (OPS TAC/C4) Division and supporting major commands and small unit level exercise, engagements and assigned operations across the USAR.

In support of exercise planning, the Contractor shall forecast, develop, coordinate, manage and execute approximately 5 TAC-C4 Signal Readiness training exercises across the USAR environment per year with each requiring no less than 3 to 4 TDY trips supporting planning workshops. Contractor shall ensure USARC CIO/G-6 support is delivered to the exercise on time and to standard. This support includes being prepared as required to be on ground to support exercises with appropriate level of knowledge/expertise/tools and providing guidance/ assistance to USARC G-3/5/7 planners and their staffs to ensure continuity of effort and the orderly management and execution of the exercise at the prescribed locations.

In support of Mission Command Assessments, the Contractor will assist commanders on the ground assessing the proficiency of his/her units and Signal Soldiers to establish, operate, and protect mission command networks and systems. This will be accomplished through focused training, readiness assistance visits as well as formal assessments with the aim of making today’s Reserve “the most capable, combat-ready and lethal federal reserve force in the history of the Nation”. As for size of effort, Contractor shall support approximately 46 assessments per year with Mission Command Assessment Team (MCAT) face-to-face/on the ground assistance visits and/or MCAT face-to-face/on the ground formal assessments. The team(s) as a whole conducting MCAT assistance and formal assessment must be knowledgeable across 12 Lines of Effort (LOEs) with each team member being responsible for 2 to 3 LOEs during an assistance visit and/or formal assessment.

The 12 LOEs include a) G-6/S-6 Staff & Signal Processes, Network Management, b) Warfighter Information Network – Tactical (WIN-T), c) Combat Network Radio (CNR), d) Spectrum Management (SM), e) Battle Command Common Services (BCCS), f) Battle Command Servers (BCS) and Mission Command Systems Integration, g) Battle Command Sustainment Support (BCS3), h) Command Post of the Future (CPOF), i) Helpdesk Operations (Service Desk Operations), j) SharePoint, k) Defense Cyber Operations – Internal Defensive Measure (DCO- IDM), and l) Communications Security (COMSEC).

In addition to these functions, the Contractor must provide subject matter expertise (SME) support for the Mission Command network and information system. This SME must have extensive experience and knowledge of Mission Command Systems to include Warfighter Information Network – Tactical (WIN-T), Combat Network Radio (CNR), Battle Command Common Services (BCCS), Battle Command Servers (BCS) and Mission Command Systems Integration, Battle Command Sustainment Support (BCS3) and the Command Post of the Future (CPOF). This SME must understand how the systems are configured and how they interoperate/integrate so as to offer feedback to units during visits. Essentially this person is the “go to” person for any technical questions regarding Mission Command Systems.

Last, the Contractor must also provide a full range of frequency and spectrum management support to include planning, coordinating, and managing use of electromagnetic spectrum with the objective of enabling electronic equipment to perform their functions in intended environment without causing or suffering unacceptable interference.

Due to the diverse and transforming nature of this environment, the scope of this contract may increase or decrease. All possible changes will be driven by Army Reserve requirements and will be negotiated by the Contracting Officer and the Contractor prior to taking place. Site Inventory is as of today. Sites may change over the course of the contract award.

1.5. Period of Performance: The period of performance shall be for a one (1) month Phase-In Period, one (1) Base Year period of 11 months and four (4) 12-month option periods.

1.6. Quality Control: Quality Control is the responsibility of the Contractor. The Contractor shall develop, implement, and maintain a Quality Control Program (QCP) to ensure all work described in this contract is performed at or above the standard defined in the Performance Requirements Summary (PRS). The QCP is developed by the contractor to ensure that it performs and delivers high-quality service and products. And it shall include methods of documenting and enforcing quality control operations of both prime contractor and or subcontractor work; including inspection and testing.

1.6.1 The Contractor shall submit their QC Plan within ten (10) days of contract award. After acceptance of the QCP, the contractor shall receive the contracting officer’s (KO) acceptance in writing or any proposed changes to the QC procedures. The contractor shall submit QCP changes within five (5) days to the KO and Contracting Officer’s Representative (COR) for review and approval prior to implementation. The Quality Control Plan shall address as a minimum:

1.6.2. Inspection System. The contractor shall develop, implement and maintain a system to inspect their services as well as their subcontractor services and products to ensure compliance with PWS requirements, and applicable laws and regulations. It shall specify tasks or areas to be inspected on a scheduled or unscheduled basis, the manner in which inspections are to be conducted, the titles of the individuals who will perform the inspections, and the percentage of the work that will be inspected on a recurring basis.

1.6.3. Inspection Files. The contractor shall document all inspections conducted, and the necessary corrective and preventive actions taken.

1.6.4. Deficiency Identification, Prevention and Correction. The QCP shall include a method of identifying and preventing deficiencies in the quality of services performed before the level of performance becomes unacceptable as defined in the PRS, without dependence upon Government direction. The contractor shall identify and prevent defects in quality of products and services performed before the level becomes unacceptable and before they are provided to the Government. The QCP at a minimum shall address process control and continuous process improvement; procedures for scheduling, conducting and documentation of inspection;

discrepancy identification; procedures for root cause analysis; corrective and preventive action procedures to include procedures for addressing Government discovered non-conformances;

procedures for trend analysis; and procedures for collecting and addressing customer feedback/complaints. The QCP shall document process control and process performance measurement procedures that shall include how the Contractor shall implement preventive corrective actions. The Contractor shall demonstrate that it has designed quality into the delivery of services thereby mitigating the risk(s) associated with delivery of deficient or nonconforming services.

1.6.5. The contractor shall keep records on-site of all inspections conducted by the Contractor and necessary corrective action taken. These documents shall be available for inspection by the Government during the term of the contract.

1.6.6. The QCP shall contain methods of communications (direct and indirect) with the Government regarding performance of the contract. Communication shall include regular and formal meetings with the Government for review and analyses of key process indicators, analysis of process deficiencies, and problem resolution.

1.6.7. The QCP shall have a customer comment processing system for correction of Contracting Officers Representative (COR) validated comments received verbally or through the Interactive Customer Evaluation (ICE) program. The system should be designed to provide feedback to the Government based on customer contact, investigation of derogatory comments, rebuttal to derogatory comments, or corrective action(s). Government collected and graded customer satisfaction comment cards will be part of the Government’s performance evaluation process.

The contractor shall document all customer complaints and report the complaint to the COR within one workday after receipt of complaint. The contractor shall use electronic mail or other written memoranda as notification. Each customer complaint reported to the COR shall have a scheduled completion date subject to COR approval.

1.6.8. Detail how continuous quality improvement will be a sustaining focus throughout the QCP and report monthly via a Process Improvements Tracker (PIT) ongoing initiatives to streamline processes, improve service and detail benefits to the Government.

1.6.9. Upon request from the COR, the Contractor shall provide, all reports generated as a result of the Contractor’s quality control efforts. This shall include any summary information used to track quality control, including any charts/graphs.

1.7. Contractor Discrepancy Report (CDR): When the Contractor's performance is unsatisfactory, a CDR will be issued. The Contractor shall reply in writing within five (5) work days from the date of receipt of the CDR, giving the reasons for the unsatisfactory performance, corrective action taken, and procedures to preclude recurrence.

1.8. Quality Assurance: The COR will evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the COR must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s). When an observation indicates defective performance, the COR will require the Contractor or designated on-site representative to initial the observation to acknowledge the defective performance. The acknowledgement of the observation does not necessarily constitute Contractor concurrence with the observation, only that the Contractor has been made aware of the defective performance.

1.9. Property Management System: The Contractor shall establish a system to manage Government Furnished Equipment (GFE) in its possession to control, use, preserve, protect, repair and maintain. The Property Management System (PMS) must be adequate to satisfy the requirements of the contract.

1.10. RESERVED

1.11. Recognized Federal Holidays: The Contractor is normally not required to perform services on recognized federal holidays. However, that requirement is subject to mission execution requirements. The Contractor shall not be required to perform services on recognized federal holidays. The recognized federal holidays include:

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day Washington’s Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day

1.11.1. When a holiday occurs on a Saturday, Federal employees are normally granted the previous Friday as the holiday observance. When a holiday occurs on a Sunday, Federal employees are normally granted the following Monday as the holiday. The contractor shall work on the days the Government is scheduled to work.

1.11.2 When an unforeseen installation closure occurs on a regularly scheduled day of work, the Contractor will have the following options:

1.11.2.1. Reschedule the work so it is performed the following day unless the following day falls on a weekend.

1.11.2.2. Reschedule the work on any day that is mutually satisfactory.

1.11.3. Hours of Operation: The Contractor shall be responsible for providing services, between the hours of 8:00 A.M. – 5:00 P.M., Monday through Friday, except federal holidays or when the government facility is closed due to local or national emergencies, administrative closings or similar government directed facility closings. The Contractor shall at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential to successful performance under this contract. No overtime (OT) or compensatory time (CT) is authorized. Contractor personnel shall not exceed a 40 hour work week; flexible work schedule may be considered.

1.11.3.1. Performance of work by Contractor personnel under the terms of this contract shall not interfere with regularly scheduled government operational activities.

1.11.4. Place of Performance: Contractor shall have routine access to Government-controlled facilities. The work to be performed under this contract shall be accomplished at various Government facilities.

1.12. Security Requirements:

1.12.1. Security Clearance:

Contractor personnel shall have a SECRET security clearance at time of the proposal submission, and must maintain the SECRET level of security required for the duration of the contract. The security requirements are in accordance with the attached DD254. Contractor personnel shall comply with all applicable security and safety regulations, guidance, and procedures, including local, referenced in this PWS and in effect at the work sites. All personnel must meet requirements IAW DODD 8140.01. For more information please visit http://www.dss.mil.

Personnel Security Clearances must be kept to an absolute minimum based on contractual needs.

1.12.1.1. Originate the request through your Contractor Company Facility Security Officer (FSO) based on bona fide contractual occupational requirement.

1.12.1.2. Contractor personnel shall have a favorable National Agency Check (NACI) with inquiry in accordance with Security definition for personnel who occupy “ADP (Automated Data Processing) Sensitive” positions, as per AR 380-67, paragraph 3-601, “The Personnel Security Program” no later than TBD

1.12.2. Common Access Card Issuance:

All Contractor personnel performing work under this contract shall obtain a Department of Defense (DoD) Common Access Card (CAC). The CAC shall be worn at all times, when performing work under this contract, to include attending government meetings and conferences.

Unless otherwise specified in the contract, Contractor personnel shall wear the CAC in a conspicuous place on the front of exterior clothing and above the waist, except when safety or health reasons prohibit such placement or when being used for computer access. Reference CAC Issuance and Revocations: DoDI 5200.46, September 9, 2014

Contractor personnel shall be required to obtain a CAC at least ten (10) work days prior to start of base contract period or prior to performance under this contract, whichever comes first.

The Contractor shall develop, maintain, and provide to the COR an updated roster which shall include names and positions of all Contractor personnel as well as indicating which employees were issued CAC or other forms of government identification cards. The Contractor shall submit initial roster to the COR within ten (10) calendar days after commencement of base period of performance.

The Contractor shall immediately report any lost CAC or government issued identification cards to the COR and Military and/or DoD police agencies. The Contractor shall immediately collect the CAC and other government issued forms of identification upon termination of employee, or at the end of the contract performance period. The CAC and other government issued forms of identification shall be returned to the COR within one (1) hour of employee termination, or at the end of contract performance period, whichever comes first. Final payment may be delayed if Contractor fails to comply with these requirements.

1.12.3 National Industrial Security Program (NISP).

The Contractor shall implement and maintain a security program for control of personnel, property, and information, including, unclassified and classified materials, documents, and records. Contractor shall comply with FAR 52.204-2, Security Requirements. This clause involves access to information classified “Confidential,” “Secret,” or “Top Secret” and requires Contractors to comply with—(1) The Security Agreement (DD Form 441), including the National Industrial Security Program Operating Manual (DoD 5220.22-M); any revisions to DOD 5220.22-M, notice of which has been furnished to the Contractor. In addition, the Contractor’s security program shall include provisions for, but not limited to:

--Initial and Annual Operations Security (OPSEC) awareness training IAW AR 530-1. Operations Security, new contract employees shall complete Level I OPSEC training within 30 calendar days of their reporting for duty and annually thereafter.

--Receiving, storing, disseminating, transmitting, transporting, and protecting items classified as CONFIDENTIAL or SECRET by the Government, including the use of courier cards.

--In-processing and out-processing Contractor personnel for security matters.

--Obtaining Contractor personnel security clearances.

--Documenting and reporting actual and potential security problems.

--Initiating proper procedures to correct documented problems and implementing corrective procedures in the Contractor's security program.

--Filing Classified Documents. All Government-furnished classified and unclassified files in existence at the contract performance start date and those generated under this contract shall be maintained in accordance with AR 25-400-2 or other applicable regulations. Files shall be transferred to the KO or designated representative upon completion of the contract period or last day of contract performance, whichever comes first. Such files are the property of the U.S.

Government. The Contractor shall provide security of classified documents in accordance with AR 380-5 and DOD 5200.1-R, NISP Operating Manual.

1.12.3.1 Physical Security Plan. This portion of the Contractor’s security program shall address physical security aspects associated with contract performance and describe how the Contractor shall prevent unauthorized access, vandalism, pilferage, larceny, sabotage, and arson directed toward Contractor-controlled facilities and Government Furnished Property (GFP). The following regulations shall apply when developing the physical security plan: ARs 190-11, 190-13, and 190-51; Department of Defense (DOD) 4500.9-R, and Department of Defense Instruction (DODI) 5100.76 and DODI 5220.22, and applicable policies. The Contractor shall develop and implement a physical security plan in accordance with AR 190-13.

1.12.3.2. Key Control. The Contractor shall include in the physical security section of the Contractor’s security program a key control plan IAW applicable regulations, policies and directives ensuring keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. The key control plan shall include requirements of AR 380-5, Fort Bragg 380-5 and FORSCOM Supplement 1 to AR 380-5, if classified materials are being stored. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the

COR.

In the event keys are lost or duplicated, the Contractor shall, upon direction of the KO, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the KO.

1.12.3.3. Lock Combinations. The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Contractor’s security program.

1.12.4. Information Security Plan.

The Contractor shall develop and implement an Information Security Plan IAW AR 380-5 AR 380-67, Fort Bragg regulation 380-5, FB 380-67, and FORSCOM Supplement 1 to AR 380-5, for the control of classified information. The Contractor’s information security program shall include applicable provisions of AR 380-series regulations.

Information assurance (IA)/information technology (IT) training: The Contractor employees working IA/IT functions shall comply with DoD and Army training requirements in DoDD 8570.01, DoDD 8570.01-M and AR 25-2 within 180 days of employment.

1.12.5. Access and General Protection/Security Policy and Procedures:

All Contractor personnel performing work under this contract shall comply with applicable installation, facility and area commander installation/facility access, local security policies and security procedures provided by the Security Manager Government representative. Contractor personnel shall provide all information required for background checks to meet installation access requirements to be accomplished by the installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor personnel shall comply with all personal identity verification requirements as directed by Department of Defense (DoD), HQ Department of Army (DA) or local policies. Sponsoring organizations, activities, and persons will be responsible for monitoring contractor access by submitting a completed and approved DES Form 118 to the Installation All American VCC 5, detailing the contracted services to be performed, location of services, and duration of the contract. Contractors requesting access for less than one year may receive an AIE visitor card on a case by case basis, or a temporary vehicle pass for 90 days. Contractor cards will be issued for periods of one to three years depending on the terms of their contract. AIE card expirations may be updated to reflect a new contract period by submitting an approved DES Form 118 to the All American VCC. Renewed short term passes must be re-processed at the All American VCC. In addition to the changes otherwise authorized by this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in Contractor and subcontractor security matters or processes.

1.13. Anti-Terrorism Program: Contractor shall adhere to access control procedures and allow the Government to conduct periodic inspections to ensure adherence to access control procedures in accordance with DOD instruction 2000.12, DOD Anti-terrorism Program (See 1.6.21.1through 1.6.21.6).

1.13.1. Anti-Terrorism (AT) Level I Training: Contractor personnel performing work under this contract that require access to Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 calendar days after commencing performance under this contract. The Contractor shall submit employee certificates of completion within 30 calendar days after completion of the training. AT Level I awareness training is available at the following website: https://jkodirect.jten.mil/Atlas2/page/login/Login.jsf

1.13.1.1. iWATCH Training: The Contractor shall brief all personnel performing work under this contract on the local iWATCH program [training standards provided by the requiring activity Anti-Terrorism Office (ATO)]. This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 calendar days of contract award with the results reported to the COR NLT 45 calendar days after contract award. New employees shall complete the training within 10 calendar days of commencing performance of work under this contract, with the results reported to the COR NLT 15 calendar days.

1.13.1.2. iWatch is simply common awareness. Contract employees can be good sources of information. iWatch training would include organization instructions on “things to look for” and a phone number to call in case the contract employees have information regarding possible terrorist or criminal activities. Providing contractors with awareness materials such as the iWatch brochure or wallet card is a cost effective alternative to training. The card describes suspicious activity and can be modified to include the COR in reporting procedures. Samples of the iWatch brochure and posters are available on the Antiterrorism Enterprise Portal (ATEP) at https://jkodirect.jten.mil/Atlas2/page/login/Login.jsf https://army.deps.mil/army/sites/PMG/prog/ATEP/iWATCH%20Army/Forms/AllItems.aspx and https://www.army.mil/e2/c/downloads/287489.pdf

1.13.2. Contractor Employees Requiring Access to Government Information Systems: Contractor shall have access to Government-controlled information systems during performance of work under this contract. All contractor employees and associated subcontractors who require access to a government information system shall be registered in the ATCTS (Army Training Certification Tracking System) at commencement of support services, and must successfully complete the DoD Information Assurance Awareness prior to access to the information systems.

Training shall be required annually after the initial training. Completion certificates shall be submitted to the COR within fifteen (15) calendar days from date of commencing performance under this contract.

1.14. Safety:

The contractor shall perform work in a safe manner as required by OSHA Safety and Health Requirements. Provide a verbal notification to the KO as soon as possible of each occurrence of damage to Government property or an accident resulting in death, injury, occupational disease, or adverse environmental impact. Provide a completed copy of required Accident Investigation Reports to the KO within five calendar days of each occurrence.

1.14.1. Environment and OSHA:

The Contractor shall comply with all local, state, and Federal environmental and occupational safety laws, rules, and regulations. Any apparent conflict between compliance with such local, state and Federal laws, rules and regulations, and compliance with the requirements of the contract shall be immediately brought to the attention of the KO and/or the COR final resolution.

The Contractor shall notify the KO and COR in writing in addition to any verbal notification of such conflicts. The Contractor shall be liable for all fines, penalties, and costs which result from violations of, or failure to comply with, all such local state, or Federal laws, rules, and regulations. All unsafe acts or conditions fostered by the Contractor or Contractor personnel may be grounds for the KO or COR, to halt all Contractor performance with a commensurate deduction of monies due the Contractor until such unsafe conditions are corrected. The Contractor shall take due caution not to endanger personnel during performance of this contract.

Upon discovery of any hazard such as, but not limited to, fire, or large fuel spill, the Contractor shall immediately notify the KO or COR.

1.15. Special Qualifications.

1.15.1 Organizational Conflict of Interest: The contractor shall not employ any person or perform a contract in a situation where the existence of conflicting roles may bias the contractor's judgement or prevent unfair competitive advantage in accordance with Organizational Conflict of Interest Rules in FAR 9.5.

1.15.1.1. Potential conflicts may exist in accordance with FAR 9.505-1, Providing Systems Engineering and Technical Direction and through 9.505-4, Obtaining Access to Proprietary Information. In this regard, the Contractor is responsible for identifying any actual or potential organizational conflicts of interest to the Contracting Officer that arise as the result of performance under this contract. Contractor should also be aware they may be held to constraints listed at FAR 9.505-1 through FAR 9.505-4; constraints may include the inability to compete and be awarded contracts or task/delivery orders for systems in where they may have had access to https://army.deps.mil/army/sites/PMG/prog/ATEP/iWATCH%20Army/Forms/AllItems.aspx https://www.army.mil/e2/c/downloads/287489.pdf

System Engineering/Technical Direction and or Proprietary Information. Contractor agrees that if it gains access to proprietary information of other companies, it will exercise diligent effort to protect such proprietary information from unauthorized use or disclosure. Contractor shall also obtain from each employee who has access to proprietary information under this contract, a written agreement/non-disclosure statement which shall in substance provide that such employee shall not, during his/her employment by the Contractor or thereafter, disclose to others or use for their benefit, proprietary information received in connection with the work under this contract.

Contractor will also educate its employees through formal training and company policy an awareness of the legal provision of FAR Subpart 9.5.

1.15.2. General:

1.15.2.1. The Contractor shall be responsible for ensuring all personnel performing work under this contract possess and maintain current certifications as indicated in this PWS during the execution of this contract.

1.15.2.2. Contractor personnel performing work under this contract shall be able to read, write, speak, and understand the English language to effectively carry out all contract requirements.

They shall have a command of both the written and spoken English language to properly clearly, and effectively communicate in person or via electronic devices (telephone or Email) with co-workers, customers, and the general public.

1.15.2.3. Contractor personnel performing work under this contract shall be U.S. citizens unless the provisions of Army Regulation 25-2, Information Assurance have been fully completed and approval has been granted by the Government for the non-U.S. citizen to perform the required support.

1.15.3. Key Personnel: Key personnel shall not be added to or removed from the contract without express acknowledgement of the COR. Any changes to the working status of these key personnel shall be transmitted (in writing) to the KO/COR within ten (10) work days of the proposed change. If, for any reason, any of the key personnel becomes, or is expected to become, unavailable for work under this contract for a continuous period exceeding 30 work days the contractor shall promptly replace personnel with personnel who possess qualifications equal to or better than that of the original employee. The Contractor shall ensure all key personnel terminated or released from employment under this contract are replaced within ten (10) work days of the termination.

1.15.3.1. The follow are considered key personnel by the Government: The Contractor shall provide a Program Manager or Coordinator (PM) who shall be responsible for the performance of the work under this contract. The name of this person, and an Alternate PM (APM), who shall act for the Contractor when the PM is absent, shall be designated in writing to the KO at the post award conference. The PM or APM shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The PM or APM shall be available between the hours of 7:30 AM to 4:30 PM, Monday through Friday, except federal holidays or when the government facility is closed for administrative reasons.

1.15.3.2. Qualifications for all Key Personnel:

1.15.3.2.1. Program Manager or Coordinator (PM): The PM shall meet or exceed the following minimum qualifications:

- A Bachelor’s Degree in either Information Technology or Business Administration from a college or university that is accredited by a national or regional accrediting agency recognized by the U.S. Department of Education.

- Five (5) or more years of experience in battalion through theater-level tactical and operational network planning and operations

- Five (5) or more years running projects and keeping cost, schedule and performance parameters.

- Experience/knowledge of Mission Command Systems (MCS) discussed herein this

PWS.

- Experience with Staff Actions, Tasker Processing and Coordination, Staff Integration and Synchronization in a fast paced organization.

The APM shall meet or exceed the same qualifications as the PM.

1.15.3.2.2. Signal Readiness Exercise Support Specialist. The Signal Readiness Exercise Support Specialist shall possess:

agency recognized by the U.S. Department of Education.

- Ten (10) or more years of G-6 or S-6 operations experience.

- Five (5) or more years of experience in battalion through theater-level tactical and operational network planning and operations.

- Experience/knowledge of Mission Command Systems (MCS) discussed herein this

PWS.

- A thorough understanding of the Army Force Management model.

- Project management experience using PMI processes and tools.

- Proficiency in the current version of Microsoft Office software applications.

- Experience/knowledge with Joint Operation Planning and Execution System

(JOPES) and/or Deliberate and Crisis Action Planning and Execution Segments (DCAPES), with at least 1 year experience with multiple iterations (3 or more), using these systems supporting Army Major Command - level (or equivalent) exercises, or significant deployments (i.e. movements of multiple units and/or personnel deployments of 200 or more in conjunction with a single event).

- Experience in planning and executing CPXs, and FTXs.

- Experience with Staff Actions, Tasker Processing and Coordination, Staff Integration and Synchronization in a fast paced organization.

- Proficiency in MS Office Suite versions 2010/2013 (i.e., Excel, Outlook, Word, PowerPoint, InfoPath, and Visio).

- An understanding of reserve-component units who operate tactical IT systems during exercises and deployments to train and work in garrison as they would during deployments i.e., Army’s implementation of Reserve Center as a Docking Station

(RCAADS).

- Experience in conducting independent research and organizing information according to user’s needs.

- Experience in developing briefing using Microsoft Suite tools to senior leaders and management.

- Experience developing DOD or federal government documentation, manage technical writing tasks and conferring with customers, vendors or technical SMEs to edit and create documents.

- Experience leading a team of employees in research of different practices and procedures to ensure quality and efficiency.

- Experience of preparing surveys and collecting customer feedback after services were provided.

1.15.3.2.3. Mission Command Assessment Team (MCAT). The MCAT Team as a whole must provide the necessary expertise to cover 12 LOEs discussed herein this PWS and at Scope paragraph above with each member of the team providing necessary expertise for two to three LOEs. Each team member will shall possess:

agency recognized by the U.S. Department of Education.

- Ten (10) or more years of G-6/S-6 operations experience.

- Five (5) or more years of experience in battalion through theater-level tactical and operational network planning and operations.

- Experience/knowledge of Signal Warfighter Information Network-Tactical (WIN-T) communication systems.

- Experience/knowledge of Mission Command Systems discussed herein this PWS.

- Proficiency in MS Office Suite versions 2010/2013 (i.e., Excel, Outlook, Word, PowerPoint, InfoPath, and Visio).

- Knowledge of Department of Defense (DOD) Enterprise, Network Operations

(NetOps) concepts, applicable joint and service publications, and Army Reserve Signal capabilities.

- An understanding of reserve-component units who operate tactical IT systems during exercises and deployments to train and work in garrison as they would during deployments i.e., Army’s implementation of Reserve Center as a Docking Station

(RCAADS).

- Experience in conducting independent research and organizing information according to user’s needs.

- Experience in developing briefing using Microsoft Suite tools to senior leaders and management.

- Experience developing DOD or federal government documentation, manage technical writing tasks and conferring with customers, vendors or technical SMEs to edit and create documents.

- Experience leading a team of employees in research of different practices and procedures to ensure quality and efficiency.

1.15.3.2.3.1 Other Qualifications: In addition, each team as a whole shall possess a minimum of 5 years of relevant and recent experience to support the 12 LOEs as listed below.

- G-6/S-6 Staff & Signal Processes, Network Management:

Five (5) years’ experience of G-6/S-6 Staff & Signal Processes to include experience Standing Operating Procedures (SOPs) and Tactics, Techniques and Procedures (TTPs) development, Signal Planning, and observations, insights and lessons (OILs).

Five (5) years’ experience in tactical Network Management to include extensive experience with SNMPc, advance routing, and other NETOPs tools. Other training/courses required include: WIN-T INC2, Battalion Command Post Node (BnCPN), Network Operations & Security Center (NOSC), Tactical Communications Node (TCN) Operator, Point of Presence (POP), Soldier Network Extension (SNE), and Tactical Relay-Tower (TR-T).

- Warfighter Information Network – Tactical (WIN-T): Five (5) years working knowledge of Warfighter Information Network – Tactical (WIN-T) Increment 1A or 1B. Knowledge shall include the completion of Network+, Security+, WIN-T INC 1A or 1B operator/maintainer, Joint Network Node (JNN)/Satellite Transportable Terminal (STT) operator/maintainer and Cisco Certified Network Associate (CCNA) training/courses.

- Combat Network Radio (CNR): Five (5) years of Combat Network Radio (CNR) experience. Experience shall include a working knowledge of Command Post Communications Systems (CPCS), Command Post Platform (CPP), FBCB2/BFT, and tactical radios. In addition, must have completed 117GC4 Signal Readiness Service Support (C4 SRSS) Harris operator/planner/maintainer, ground radio, AN/PRC-117F (c), AN/PRC-117G (v) 1(c), Falcon II AN/PRC-150, Falcon III AN/PRC-152 (c), and AN/PRC 148 Joint Enhance Multi-Band (JEM) Intra Team Radios (MBITR) courses.

- Spectrum Management (SM): Five (5) years working experience in Spectrum

Management (SM) to include the completion of Spectrum XXI, ACES/JACCS, and SPEED, and the Army Spectrum Management courses.

- Battle Command Common Services (BCCS): Five (5) years of extensive experience working on Battle Command Common Services (BCCS). In addition, completion of the following training: Security+, Microsoft Certified Technology Specialist (MCTS) – Windows Server 2008 Active Directory, MCTS – Windows Server 2008/12 Network Infrastructure, MCTS Windows Server 2008/12 Applications Infrastructure, MCTS Win Server 2008/12, MCTS PRO-Win Server 08/12, MCTS Win 7/10 Configuring, and VMware vSphere Installation/Configuration/Management.

- Battle Command Servers (BCS) and Mission Command Systems Integration: Five

(5) years working knowledge of Battle Command Servers (BCS) and Mission Command Systems Integration to include extensive knowledge of Tactical Mission Command (TMC) server suites, Server Management, Active Directory, domain controllers, data Dissemination Service (DDS), TMC Gateway. In addition, must have completed training in Battle Staff Integrator Course, and tactical Mission Command Integrator course.

- Battle Command Sustainment Support (BCS3): Five (5) years working knowledge of Battle Command Sustainment Support (BCS3).

- Command Post of the Future (CPOF): Five (5) years of demonstrated experience operating and maintaining Command Post of the Future (CPOF).

- Helpdesk Operations (Service Desk Operations): Experience/Knowledge of

Helpdesk Operations (Service Desk Operations) at the tactical level.

- SharePoint: Three (3) to five (5) years of experience in SharePoint 2010/2013 to include completion of the following training: SharePoint 2010/2013 Power User, SharePoint 2010/2013 Configuration and Administration, SharePoint Designer 2010/2013 and Microsoft Certified IT Professional (MCITP) Enterprise Administrator.

- Defense Cyber Operations – Internal Defensive Measure (DCO-IDM):

Three (3) to five (5) years of Cybersecurity experience with Enterprise Missions Assurance Support Service (eMASS), Assured Compliance Assessment Solution (ACAS), Continuous Monitoring and Risk Scoring (CMRS), Host Based Security Systems (HBSS), and/or Ports / Protocols / Services Management Registry (PPSM), Security Content Automation Protocol (SCAP), Systems Center Configuration Manager (SCCM), Enterprise Security Manager (ESM), Wireless Security, Cyber incident Report, Retina, Flying Squirrel, Data at Rest (DAR) i.e., Bitlocker, Electronic File Sharing (EFS), and Army Training & Certification Tracking System (ATCTS).

An Information Systems Security Professional (CISSP) certification and hold at least one of the following additional certifications: GIAC Security Essentials Certification (GSEC), Security Certified Network Professional (SCNP), System Security Certified Practitioner (SSCP), Security+, Certified Information Systems Auditor (CISA), GIAC Security Expert (GSE), and Security Certified Network Architect (SCNA) prior to the contract award date or employment date.

- Communications Security (COMSEC): Five (5) years of working knowledge of

Communications Security (COMSEC) and a graduate of the COMSEC custodian course. In addition, must have a working knowledge of keymat loading and troubleshooting and COMSEC hardware operations (e.g. STE’s, AN/CYZ-10, KG- 175’s, KG-84’s, and IRIDIUM). In addition, must have Communications Security (COMSEC) Material System (CMS) / Electronic Key Management System (EKMS) experience and completion of the following courses: CAM (formerly Standardized COMSEC Custodian Course (SCCC), Local COMSEC Management Software (LCMS), Command COMSEC Inspector Certification, and Key Management Infrastructure (KMI).

1.15.3.2.4. Frequency and Spectrum Management Specialist. The Frequency and Spectrum Management Specialist shall possess:

- Bachelor's Degree in Information Technology, Engineering or Business Administration from a college or university that is accredited by a national or regional accrediting agency recognized by the U.S. Department of Education.

- Five (5) years of spectrum management experience.

- A comprehensive knowledge of DOD approved spectrum management database software (currently Spectrum XXI) and frequency assignment standard formats and processes.

- A graduate of the Inter-service Radio Frequency Management School (IRFMS) and/or National Telecommunications and Information Administration (NTIA) Spectrum Management Course.

- Comprehensive knowledge of International Telecommunications Union (ITU) Radio Regulations and Allocations and NTIA spectrum management systems and processes.

- Extensive knowledge performing interference analysis, frequency nomination and processing using Spectrum XXI and the Government Master File (GMF), and knowledge on how to receive the frequency approval, and submit assignments to the frequency database.

- Working knowledge of strategic Command, Control, Communications, Computers, Combat Systems, Intelligence, Surveillance and Reconnaissance (C5ISR) network operations in support of DOD.

- Ability to perform the following tasks: conduct periodic reviews/complete reports, take steps to…