PWS IBHS Services Updated 20 July 20.pdf

Performance Work Statement

(PWS) For NCNG Integrated Behavioral Health System (IBHS) Services

1.0 General:

1.1 Scope: The contractor shall provide all personnel, equipment, tools, materials, supervision, and quality control necessary, except as specified in Paragraph 3.0 as Government Furnished, to perform Integrated Behavioral Health System (IBHS) Services, as defined in this

PWS.

1.2 Background: This scope of work assists members of the NC National Guard (NCNG), other Reserve Components and their families with behavioral health services as a team member of the NCNG Integrated Behavioral Health System (IBHS).

1.3 Period of Performance (PoP): The Period of Performance shall be one Base Year of 12 months and four12-month option years.

1.4.1 Quality Control (QC): The contractor shall develop and maintain an effective QC Plan (QCP) to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s QCP is the means by which it assures itself that its work complies with the requirements of the contract. As a minimum, the contractor shall develop QC procedures that address the areas identified in Technical Exhibit 1, Performance Requirements Summary (PRS). A final QCP shall be submitted to the Contracting Officer Representative (COR) NLT 10 days after contract award. After acceptance of the QCP, the contractor shall obtain the Contracting Officer’s (KO’s) acceptance in writing of any proposed changes to its QCP.

1.4.2 Quality Assurance (QA): The Government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government will do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and acceptable quality level(s) or defect rate(s).

1.4.3 Recognized Holidays: The following are recognized United States (US) holidays. The contractor shall not perform services on these days:

1.4.3.1 New Year’s Day: January 1st

1.4.3.2 Martin Luther King, Jr.’s Birthday

1.4.3.3 President’s Day

1.4.3.4 Memorial Day

1.4.3.5 Independence Day: July 4th

1.4.3.6 Labor Day

1.4.3.7 Columbus Day

1.4.3.8 Veteran’s Day: November 11th

1.4.3.9 Thanksgiving Day

1.4.3.10 Christmas Day: December 25th

1.4.4 Place and Performance of Services:

Duty Location: Services vary across NC, key locations can include Asheville, Hickory, Charlotte, Winston Salem, Greensboro, Raleigh, Goldsboro, Fayetteville, and Wilmington. Not all locations will have both clinical and non-clinical staff. IBHS Director task shall be performed at Raleigh, NC. If a location move is required after the location has been set a minimum of 90 days advance notice will be provided with a minimum 90 days to standup the new location services. The locations of work will remain variable as the "patients" are from across the state. For instance, the Asheville Clinician would not just be seeing or working with Asheville people. The Clinicians across the board maintain approximately equal utilization based on system function, not merely location. Manned locations have historically been determined by deployment cycle and which MSC and elements are out the door and who is coming back. Contractors should anticipate variances in new sites being manned as force structure changes. Manning of the toll free hotline, along with varying statewide and telehealth capabilities of the team are also considerations which shift personnel movement on an as-needed basis.

Duty Times: The contractor shall provide services between the hours of 0700-1730 Monday – Friday, except on recognized US holidays or when the Government facility/installation is closed due to local or national emergencies, administrative closings, or similar Government-directed facility/installation closings. Some weekend work is also required to support Drilling Units and events. Work hours shall also include after hours on call rotation of IBHS help line, which is generally divided equally amongst the staff under this contract and schedule by the Director. Work hours may vary. Average 40 hours per week. Flexibility with working schedule is mandatory because it impacts the ability to support Service Members. The contractor shall at all times maintain an adequate work force for the uninterrupted performance of all tasks defined within this PWS when the Government facility/installation is not closed for the above reasons. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the work force are essential.

1.4.4.1 Teleworking. The NCNG IBHS is driven by a state-wide 24/7/365 toll free Helpline and serves as the portal of entry for all support services. This portal of entry must be monitored and responded to immediately by the Licensed Behavioral Health Clinicians on a rotating basis.

Candidates must recognize this as a high OPTEMPO requirement of the positon. Clinicians will ensure that the responses to the NCNG IBHS 24/7/365 Helpline are effectively handled in a time sensitive manner as they are received, per SOP, including off-hours when assigned to the queue.

The Government may permit telework by contractor employees when determined to be in the best interest of the Government in meeting work requirements. In furtherance of Continuity of Operations Planning (COOP), a telework program may be enacted to ensure that the Government's mission-critical operations stay operational during times of national emergency or incidents of national significance. Telework shall be at no additional cost to the Government. Note: Case managers have historically never been provided with an office; they are nomadic within various armories/units so the staff and soldiers are being engaged with on a regular basis. The clinicians are subject to approximately 25% travel and Director is subject to limited travel. COVID-19 measures have required special telework arrangements; however, this is not the objective of the program. This in-person presence helps in destigmatizing behavioral health issues and Service Members talking to the staff. Also, some issues arise that require the contractor to meet the “patient” in person.

1.4.4.2 Unscheduled gate closures by the Security Police may occur at any time causing all personnel entering or exiting a closed installation to experience a delay. This cannot be predicted or prevented. Contractors are not compensated for unexpected closures or delays. Vehicles operated by contractor personnel are subject to search pursuant to applicable regulations. Any moving violation of any applicable motor vehicle regulation may result in the termination of the contractor employee’s installation driving privileges.

1.4.4.3 The contractor’s employees shall become familiar with and obey the regulations of the installation; including fire, traffic, safety and security regulations while on the installation.

Contractor employees should only enter restricted areas when required to do so and only upon prior approval. All contractor employees shall carry proper identification with them at all times, and shall be subject to such checks as may be deemed necessary. The contractor shall ensure compliance with all regulations and orders of the installation which may affect performance. The Government reserves the right to direct the removal of an employee for misconduct, security reasons, or any overt evidence of communicable disease. Removal of contractor employees for reasons stated above does not relieve the Contractor from responsibility for total performance of this contract.

1.4.5 Security Requirements. The contractor shall comply with all applicable installation/facility access and local security policies and procedures, which may be obtained from the COR. The contractor and all associated subcontractor employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. The contractor shall ensure compliance with all personal identity verification requirements as directed by Department of Defense (DoD), Headquarters Department of Army (HQDA) and/or local policy. Should the Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes.

1.4.5.1 For contractors requiring Common Access Card (CAC): The CAC is the DoD Federal Personal Identity Verification (PIV) credential. CAC issuance requirements are as follows:

In accordance with Department of Defense Manual (DoDM) 1000.13-M-V1, DoD Identification (ID) Cards, January 23, 2014, initial issuance of a CAC requires, at a minimum, the completion of an Federal Bureau of Investigation (FBI) fingerprint check with favorable results and submission of a National Agency Check with Inquiries (NACI) (or investigation approved in Federal Investigative Standards) to the Under Secretary of Defense for Intelligence (USD(I)) approved investigative service provider. The issuance of a CAC will be based on four criteria: (a) eligibility for a CAC; (b) verification of DoD affiliation from an authoritative data source; (c) completion of background vetting requirements according to the Federal Information Processing Standards Publication 201-2, Personal Identity Verification (PIV) of Federal Employees and Contractors, August 2013, and DoD Manual 5200.02, Procedures for the DoD Personnel Security Program (PSP), April 3, 2017, and (d) verification of a claimed identity. Sponsorship and enrollment information about each applicant must be registered in the Defense Enrollment Eligibility Reporting System (DEERS) through either the Real-Time Automated Personnel ID System (RAPIDS) using the DD Form 1172-2, or the Trusted Associate Sponsorship System (TASS).

1.4.5.1.1 HSPD-12 Background Investigation Requirements: The contractor shall ensure that all contractor and subcontractor personnel whose duties require CAC card issuance obtain them, and shall process all CAC card applications. The contractor shall ensure that all employees requiring an initial background investigation complete a Personnel Security Investigation Portal (PSIP) form at Attachment TBD, at the earliest possible date and that this form is forwarded to the COR immediately. The COR will review the form for completeness and accuracy and forward it to the National Guard Bureau (NGB) Personnel Security manager who will initiate the investigation process via the PSIP. Contractor personnel will then receive two e-mail messages; the first will confirm that the investigative service provider has received the request, and the second will provide instructions for the completion of the appropriate form via the Electronic Questionnaires for Investigations Processing (e-QIP) system. Upon completion of the e-QIP questionnaire and submittal of all required documents, including fingerprint card to the security manager, the background investigation (BI) will be initiated. The contractor shall ensure immediate compliance with all instructions regarding background investigation processing, including those provided verbally, by e-mail or via a Government system. The contractor is cautioned that the entire process from submittal of the PSIP form to return of the FBI fingerprint check may routinely take from two to six weeks and shall factor this lead time into its hiring/placement process. The contractor shall make all reasonable efforts to ensure that contractor employees meet CAC eligibility standards upon assignment to the contract and shall be held responsible for delays, failure to meet performance requirements or decreases in efficiency in accordance with the applicable inspection clause.

1.4.5.1.2 Trusted Associate Sponsorship System (TASS): The contractor shall process CAC applications through the TASS, the procedures for which are described below. Although there is no requirement for the contractor to designate a “Corporate Facility Security Officer" (FSO) to serve as its single point of contact for the BI, the TASS application process and other CAC and security-related matters, such designation facilitates these processes. If an FSO is not established, all contractor employees requiring a CAC will be required to process their own applications. The submission process for CAC applications is as follows:

1. The contractor's FSO or contractor employee shall submit requests for a CAC via email to the designated TASS Trusted Agent (TA). The TASS TA for this requirement will be: TBD

2. The Government will establish a TASS application account for each CAC Request and will provide each contractor employee a USER ID and password, via email, to the FSO. The FSO or contractor employee shall access the TASS account and complete the CAC application (entering/editing contractor information as applicable) at: https://www.dmdc.osd.mil/tass/. The FSO or contractor employee shall follow up to ensure that the TA is processing the request.

3. The Government will inform the contractor's applicant, via email, of one of the following:

a. Approval.* Upon approval, the information is transferred to the DEERS database and an email notification is sent to the contractor with instructions on obtaining their CAC. The contractor https://www.dmdc.osd.mil/tass/ proceeds to a RAPIDS station (RAPIDS Site Locator: http://www.dmdc.osd.mil/rsl/).

b. Rejection.* The Government, in separate correspondence, will provide reason(s) for rejection.

c. Return. Additional information or correction to the application required by the contractor employee.

*The contractor shall maintain records of all approved and rejected applications.

1.4.5.1.3 At the RAPIDS station, the RAPIDS Verification Officer will verify the contractor employee by SSN and two forms of identification. Identity source documents must come from the list of acceptable documents included in Form I-9, OMB No. 1615-0047, "Employment Eligibility Verification." Consistent with applicable law, at least one document from the Form I-9 list shall be a valid (unexpired) State or Federal Government-issued picture ID. The Identity documents will be inspected for authenticity and scanned and stored in the DEERS upon issuance of an ID. The photo ID requirement cannot be waived, consistent with applicable statutory requirements. The Verification Officer will capture primary and alternate fingerprints, picture, and updates to DEERS, and will then issue a CAC. Issued CACs will be valid for no longer than three years, or until the individual's contract end date (inclusive of any options), whichever is earlier.

1.4.5.1.4 The contractor shall return issued CACs to the DEERS office upon departure or dismissal of each contractor employee, and shall obtain a receipt for each card and provide it to the TA/COR.

1.4.5.1.5 The contractor shall manage requests for new or renewal CAC cards in sufficient time to ensure that all contractor employees have them when needed to perform work under this contract.

The contractor shall provide at least 10 calendar days advance notice to the TA, unless there are extenuating circumstances approved by the COR or KO.

1.4.5.1.6 The contractor shall obtain an Army Knowledge Online (AKO) email address for each applicant, including subcontractors, who may be deployed or require logical access to a government computer network. This can be done by going to: http://www.us.army.mil and registering as an "Army Guest," with the sponsor being the COR or a COR- designated individual if the COR is ineligible to Serve as an AKO Sponsor. Note: If employees of a contractor lose the privilege to access AKO, they lose the ability to renew their CAC. Therefore, it is critical that contractor employees maintain their AKO accounts.

1.4.5.2 Reserved

1.4.5.3 Communications Security/Information Technology (COMSEC/IT) Security. All communications with DoD organizations are subject to COMSEC review. All telephone communications networks are continually subject to intercept by unfriendly intelligence organizations. DoD has authorized the military departments to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DoD organizations. Therefore, the contractor is advised that any time contractor personnel place or receive a call they are subject to COMSEC procedures. The contractor shall ensure wide and frequent dissemination of the above http://www.us.army.mil/ information to all employees dealing with DoD information. The contractor shall abide by all Government regulations concerning the authorized use of the Government's computer network, including the restriction against using the network to recruit Government personnel or advertise job openings.

1.4.5.4 Use of Government Information Systems (IS) and access to Government networks is a revocable privilege, not a right. Users are the foundation of the DoD strategy and their actions affect the most vulnerable portion of the Army Enterprise Infostructure (AEI). Contractor employees shall have a favorable background investigation or hold a security clearance and access approvals commensurate with the level of information processed or available on the system. Contractor employees shall:

1.4.5.4.1 Comply with the command's Acceptable Use Policy (AUP) for Government owned IS and sign an AUP prior to or upon account activation.

1.4.5.4.2 Complete initial and/or annual Information Assurance (IA) training as defined in the IA Best Business Practices (BBP) training (https://informationassurance.us.army.mil).

1.4.5.4.3 Mark and safeguard files, output products, and storage media per classification level and disseminate them only to individuals authorized to receive them with a valid need to know.

1.4.5.4.4 Protect IS and IS peripherals located in their respective areas in accordance with physical security and data protection requirements.

1.4.5.4.5 Practice safe network and Internet operating principles and take no actions that threaten the integrity of the system or network.

1.4.5.5 Protection of Personally Identifiable Information (PII). The contractor shall protect all PII encountered in the performance of services in accordance with Defense Federal Acquisition Regulation Supplement (DFARS) 224.103 Personally Identifiable Information and Department of Defense Directive (DoDD) 5400.11, Department of Defense Privacy Program, and DoD 5400.11-R.

If a PII breach results from the contractor’s violation of the aforementioned policies, the contractor shall bear all notification costs, call-center support costs, and credit monitoring service costs for all individuals whose PII has been compromised.

1.4.5.6 AT Level 1 Awareness Training (AT): All contractor employees, including subcontractor employees, requiring access to Army installations, facilities, and controlled access areas shall complete Level 1 AT within 30 calendar days after contract start date and within 30 calendar days of new employees commencing performance. The contractor shall submit certificates of completion for each affected contractor and subcontractor employee to the COR within 15 calendar days after completion of training. Level 1 AT is available at http://jko.jten.mil/courses/atl1/launch.html .

1.4.5.7 Information Assurance (IA)/Information Technology (IT) Training: All contractor employees and associated subcontractor employees shall complete the DoD IA Awareness Training before issuance of network access and annually thereafter. All contractor employees performing services involving IA/IT functions shall comply with DoD and Army workforce training requirements in https://informationassurance.us.army.mil/ http://jko.jten.mil/courses/atl1/launch.html

DoDD 8140.01, DoD 8570.01-M and AR 25-2 within six months of the start of contract performance. In accordance with DoD 8570.01-M, DFARS 252.239.7001 and AR 25-2, contractor employees performing Information Assurance Technical (IAT) functions shall be appropriately certified upon contract award. The baseline certification as stipulated in DoD 8570.01-M shall be completed upon contract award.

1.4.5.8 Information Awareness: All contractor employees with access to a government information system shall be registered in the Army Training Certification Tracking System (ATCTS) (https://atc.us.army.mil/iastar/index.php) at commencement of services, and shall successfully complete the DoD Information Assurance awareness training prior to access to the IS and then annually thereafter. (https://ia.signal.army.mil/DoDIAA/).

1.4.5.9 iWATCH Training: The contractor and all associated subcontractors with an area of performance within an Army-controlled installation, facilities or area shall brief all employees on the local iWATCH program. This local developed training shall be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR or the KO. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance. The contractor shall report completion for each contractor employee and subcontractor employee to the COR, within 15 calendar days after completion of training.

1.4.5.10 OPSEC Training: In accordance with AR 530-1, Operations Security, new contractor employees shall complete Level I OPSEC training within 30 calendar days of their reporting for duty and annually thereafter. The contractor shall submit certificates of completion for each contractor employee to the COR within 15 calendar days after completion of training. Level 1 OPSEC training is available at http://cdsetrain.dtic.mil/opsec/.

1.4.5.11 Reserved

1.4.5.12 Reserved

1.4.5.13 Reserved

1.4.6 Physical Security. The contractor shall safeguard all Government property provided for contractor use. At the close of each work period, Government facilities, equipment and materials shall be secured.

1.4.6.1 Key Control. NOTE: All references to keys include key cards. The contractor shall establish and implement methods of ensuring that no keys/key cards issued by the Government are lost or misplaced or are used by unauthorized persons. No keys issued by the Government shall be duplicated. The contractor shall include procedures covering key control in the QCP. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The contractor shall immediately report any occurrences of lost or duplicated keys/key cards to the COR.

1.4.6.1.1 In the event keys, other than master keys, are lost or duplicated, the contractor shall, upon https://atc.us.army.mil/iastar/index.php https://ia.signal.army.mil/DoDIAA/ http://cdsetrain.dtic.mil/opsec/ direction by the KO, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the Government replaces or re-keys the locks, the Government will deduct the total cost of lock replacement or re-keying from the monthly payment due the contractor. In the event a master key is lost or duplicated, the Government will replace all locks and keys for that system, and will deduct the total cost from the monthly payment due the contractor.

1.4.6.1.2 The contactor shall prohibit the use of the Government issued keys/key cards by any persons other than the contractor’s employees. The contractor shall prohibit the opening of locked areas by contractor employees to permit entrance of persons other than contactor employees engaged in the performance of services in those areas, or personnel authorized entrance by the KO.

1.4.6.2 Reserved

1.4.7 Special Qualifications:

All contract employees shall have:

1.4.7.1 Knowledge of federal and state legal requirements pertaining to behavioral health counseling and patient confidentiality.

1.4.7.2 Knowledge of HIPPA and Privacy Acts in civilian and military settings as well as the professional ethics surrounding the behavioral health career field.

1.4.7.3 Strong organizational & communication skills, both written and verbal

1.4.7.4 One year experience working with a Computerized Medical database system; CPRS (Computerized Patient Record System) preferred.

1.4.7.5 One year experience working on a virtual team preferred

1.4.7.6 Current certification or licensure in evidence based treatment for psychological trauma

1.4.7.7 Contractor shall ensure state licensing renewals and professional liability insurance covering all contract employees are maintained as current. Submit to COR, ensuring zero lapse in coverage.

1.4.7.8 IBHS Director:

Master's degree in social work or counseling

Valid NC state license as a LCSW, LMHC or LMFT at the independent provider level. LMHC is considered an LPC equivalent.

Note: Contractor shall ensure professional liability insurance is maintained as current.

10 years of full-time post-licensure behavior health experience; 5 years within a military or public safety setting preferred

Supervisory or program development/implementation experience of a program directly related to a behavioral health services or mental health program.

Experience planning, directing, or organizing a program across multiple sites

1.4.7.9 IBHS Coordinator:

Bachelors or Masters Degree in behavioral health or social science field 1 year post-graduate experience preferred in behavioral health program management 1 year post-graduate experience preferred working with community agencies and military personnel

1.4.7.10 IBHS Non-Clinical Case Managers:

Bachelors or Masters Degree in a behavioral health science 3 years of post-graduate experience in a social work setting if Masters Degree is held; 1 year within military setting 5 years of post-graduate experience in a social work setting if Bachelors Degree is held; 1 year within military setting

1.4.7.11 IBHS Clinical Case Managers:

Valid NC state license as a LCSW, LPC or LMFT at the independent provider level.

Note: Contractor shall ensure state licensing renewals are maintained as current.

Note: Contractor shall ensure professional liability insurance is maintained as current.

3 years post-licensure clinical experience in behavioral health, individual, couple, family, mental health, and domestic/workplace violence counseling services, psychopathology and psychosocial dynamics

1.4.8 Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post award conference convened by the KO in accordance with FAR Subpart 42.5. The KO, COR and other Government personnel, as appropriate, may meet periodically with the contractor to review the contactor’s performance. At these meetings, the KO will apprise the contractor of how the Government views the contractor’s performance and the contractor shall apprise the Government of problems, if any, being experienced. The contractor shall resolve outstanding issues raised by the Government. Contractor attendance at these meetings shall be at no additional cost to the Government.

1.4.9 Contract Manager (CM): The contactor shall designate a CM who shall ensure performance under this contract. The name of this person, and an alternate who shall act for the contractor when the CM is absent, shall be designated in writing to the KO. The CM or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract.

The CM shall work through the COR to resolve issues, receive technical instructions, and ensure adequate performance of services. The CM shall ensure that contractor employees do not perform any services outside the scope of the contract without an official modification issued by the KO.

The CM shall ensure contractor employees understand that services performed outside the scope of the contract are performed wholly at the expense of the contractor.

1.4.10 Identification of Contractor Employees: All contractor personnel attending meetings, answering Government telephones and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression that they are Government employees. The contractor shall ensure that all documents or reports produced by contractor personnel are suitably marked as contractor products or that contractor participation is appropriately disclosed. The contractor’s status as a “contractor” shall be predominantly displayed in all correspondence types (to include signature blocks on e-mail) and dealings with Government or non-Government entities. Contractor personnel shall wear identification badges distinguishing themselves as such. The badges shall have the company name, employee name and the word “contractor” displayed. The contractor shall retrieve all identification media (including vehicle passes) from its employees who depart employment for any reason. The contractor shall return all identification media (i.e., badges and vehicles passes) to the KO within 14 days of an employee’s departure.

1.4.11. Combating Trafficking in Persons: The United States Government has adopted a zero tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in severe forms of trafficking in persons during the period of performance of the contract;

procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The Contractor shall notify its employees of the United States Government’s zero tolerance policy, the actions that will be taken against employees for violations of this policy. The contractor shall take appropriate action, up to and including termination, against employees or subcontractors that violate the US Government policy as described at FAR 22.17.

1.4.12 Contractor Travel: The contractor shall travel statewide and nationwide for MOB/DEMOB stations and behavioral healthcare during the performance of this contract to.

The contractor may be required to travel to temporary duty locations anywhere in the United States, but predominately in North Carolina. Historically, the majority of travel constitutes one night stays.

Less frequently, staff may be asked to provide services for 2-3 weeks.

The contractor will be authorized travel expenses consistent with the substantive provisions of the Joint Travel Regulation (JTR) and the limitation of funds specified in this contract. All travel requires COR recommendation for approval and/or authorization by the KO prior to travel arrangements being made.

1.4.13 Reserved

1.4.14 Organizational Conflicts of Interest (OCI): The contractor and subcontractor personnel performing services under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCIs, as defined in FAR Subpart 9.5. The contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO. In the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may impose other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.4.15 Phase In / Phase Out Periods: To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the contractor shall have personnel on board, during the 30 calendar day phase in/ phase out periods. During the phase in period, the contractor shall become familiar with performance requirements in order to commence full performance of services on the contract start date.

2.0 Definitions and Acronyms:

2.1 Definitions:

2.1.1 Contractor: A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2 Contracting Officer (KO): A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3 Contracting Officer Representative (COR): An employee of the U.S. Government designated by the KO to monitor contractor performance. Such appointment will be in writing and will state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4 Defective Service: A service output that does not meet the standard of performance associated with the PWS.

2.1.5 Deliverable: Anything that can be physically delivered and includes non-manufactured things such as meeting minutes or reports.

2.1.6 Key Personnel: Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7 Physical Security: Actions that prevent the loss or damage of Government property.

2.1.8 Quality Assurance: The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9 Quality Assurance Surveillance Plan (QASP): An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10 Quality Control: All necessary measures taken by the Contractor to ensure that the quality of an end product or service shall meet contract requirements.

2.1.11 Subcontractor: One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.2 Acronyms:

AEI Army Enterprise Infostructure AR Army Regulation AT/OPSEC Antiterrorism/Operational Security BI Background Investigation CM Contract Manager CMRA Contractor Manpower Reporting Application COR Contracting Officer Representative DA Department of the Army DD254 Department of Defense Contract Security Classification Specification DFARS Defense Federal Acquisition Regulation Supplement DoD Department of Defense FAR Federal Acquisition Regulation GFP/M/E/S Government Furnished Property/Material/Equipment/Services HQDA Headquarters, Department of the Army HSPD Homeland Security Presidential Directive IA Information Assurance IS Information System(s) KO Contracting Officer NGB National Guard Bureau OCI Organizational Conflict of Interest PII Personally Identifiable Information PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QASP Quality Assurance Surveillance Plan QC Quality Control

QCP Quality Control Program SSN Social Security Number TE Technical Exhibit USD(I) Under Secretary of Defense for Intelligence

3.0 Government Furnished Property, Material, Equipment and Services (GFP/M/E/S): The Government will provide the property, material, equipment, and/or services listed below solely for the purpose of performance under this contract:

3.1 Property: N/A

3.2 Materials: N/A

3.3 Equipment: Gov’t will provide all contract employees with laptops and software, smartphones, and wireless connectivity. Director and Clinicians will be provided standard office set-up; Case Managers will not be provided with an office, as they are generally moving from location to location.

3.4 Services: N/A

3.5 Utilities: All utilities in the facility will be available for the contactor’s use in the performance of this contract. The contractor shall instruct employees in utilities conservation practices. The contractor shall operate under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount.

4.0 Contractor Furnished Property, Materials, and Equipment (CFP/M/E):

4.1 General: Except for those items specifically stated to be Government-Furnished in Paragraph 3.0, the contractor shall furnish everything required to perform these services as indicated in Paragraph 1.1.

4.2 Reserved

5.0 Requirements:

5.1 IBHS Director Tasks

5.1.1 Execute key administrative functions, to include optimization of crisis intervention, coverage/scheduling on-call availability for the IBHS hotline, ensuring case management record system is maintained as current, ensuring consent for Outreach documentation has been received for all clients receiving support, and ensure coverage/scheduling of clinical staff based on mission support as requested by the COR for staff deployment to support redeployment operations.

5.1.2 Ensure clinical and non-clinical case managers are coordinating behavioral health care efforts across client’s varying range of issues, to ensure a holistic approach is taken relative to each client.

5.1.3 Roll up case management data reports; submit written report to COR annually

5.1.4 Evaluate behavioral health trends and program services and submit written report to COR annually for potential program development/initiatives to be considered by the Gov’t.

5.1.5 Forward rates of program usage and satisfaction metrics reports run by team leads; submit to COR on a quarterly basis.

5.1.6 Coordinate support to ensure proper IBHS coverage is achieved at various events. Potential events include: Yellow Ribbon, deployment and redeployment, Commander and 1SG Course, Family Programs events, Victim Advocate, Causality, Unit Risk Inventories, and Military Funeral Honors training.

5.1.7 Provide IBHS technical guidance/direction concerning proper case management and mental health protocols to clinical and non-clinical case managers.

5.1.8 Coordinate with Behavioral Health Operations Program (BHOP) concerning Joint BHOP/IBHS events

5.1.9 Provide IBHS expertise at external NCNG meetings to include Governor's Working Group, North Carolina Institute of Medicine Working Group, Substance Abuse Mental Health Services Administration (SAMHSA) group works, Duke University, Cognitive Behavioral Research and Treatment Program, UNC Chapel Hill, Department of Psychiatry (various military/veteran research studies), VA(MC) Mental Health Summits, RTI International, and Center for Applied Public Health Research

5.1.10 Provide IBHS expertise at NCNG Battle Rhythm events to include Case Management Group, Commander's Ready and Resilience Council, and NCNG Stand Up Workgroups

5.1.11 Attend G1 and G1-SSS Meetings to receive IBHS program feedback and ensure sufficient IBHS coverage is attained at upcoming events.

5.2 IBHS Coordinator Tasks

5.2.1 Execute administrative functions, to include coverage/scheduling on-call availability, generate pre-travel authorization requests, submit travel requests to COR minimum 14 days prior to planned travel, scheduling of case managers, maintaining consent forms, and maintaining system updates with G6 coordination.

5.2.2 At a minimum, have a monthly team meeting with the Director to review program utilization for potential development of messaging to Service Members; provide recommendations to COR for Gov’t approval.

5.2.3 Coordinate to support the NCNG Yellow Ribbon Program throughout each phase of the Deployment Cycle (before, during, and after).

5.2.4 Plan, develop, and implement a list of agencies and organizations outside of the Veteran’s Administration which provides rehabilitative services to traumatized veterans and significant others.

5.2.5 Manage IBHS Case Managers to ensure that the NCNG IBHS provides crisis intervention, psychological assessment, treatment, psychotherapy, and additional treatment modalities, to include educational, vocational, and rehabilitative counseling as needed.

5.2.6 Assist veterans and their significant others by utilizing the various resources available: Veteran’s Administration and members of the Vet Center staff as well as professionals at the VA Outpatient Clinic, VA Medical Center, outreach team, and community organizations.

5.2.7 Promote and maintain communication and working relationships with federal, state and local government agencies to include the following programs within the NCNG: Sexual Assault Prevention Program, Suicide Prevention Program, Army Casualty Operations, Survivor Outreach Services, State Family Programs, NCNG Yellow Ribbon Program, and Soldier Resiliency

5.2.8 Provide Service Members with behavioral health care including consultations for those initially using Military Treatment Facilities (MTF), VA, TRICARE network provider, and/or non-network providers.

5.2.9 Inform and educate Service Members and command of resources available to psychological readiness (TRICARE, local community resources, NG sponsored programs, e.g. State and local community medical programs, etc.).

5.2.10 Ensure that Service Member medical records are in accordance with America Psychological Association Patient Administration Functions.

5.2.11 Provide reports on utilization of the program, case management, and critical cases reports for the director to include in monthly, quarterly, and yearly updates to the COR on the status of programs

5.2.12 Provide care to eligible members, facilitated by registries, information technology, health information exchange, and other means to assure that eligible members get the indicated care when and where they need it in a culturally and linguistically appropriate manner.

5.2.13 Coordinate non-clinical resource referrals pertaining to housing, finance, food, shelters, utility assistance, mortgage relief, etc.

5.2.14 Immediately process and resource crisis situations with mentally unstable, suicidal, or high risk populations.

5.3 IBHS Clinician Case Manager Tasks

5.3.1 Provide licensed psychotherapist services to eligible clients with behavioral health disorders including psychological assessment, evaluation, telephonic and in-person crisis intervention, evidence based treatments for trauma and clinical case management in an outpatient setting embedded within NCNG armories, and Reserve Component Family Assistance Centers.

5.3.2 Provide clinical services such as assessment, triage, evaluation, diagnoses, treatment planning, and evidence-based treatments (EBT) for trauma i.e.

Cognitive Processing Therapy (CPT), Prolonged Exposure (PE), Eye Movement Desensitization and Reprocessing Therapy (EMDR), Accelerated Resolution Therapy to eligible clients.

5.3.3 Draft and provide analysis of clinical reports to identify behavioral health trends. Reports include: bio-psychosocial evaluations, case formulations, treatment plans, progress notes, etc. on a quarterly basis, submitted to the

COR

5.3.4 Provide Psycho-Education Briefings to include Yellow Ribbon events, Unit Briefings, Military Funeral Honors, and Orientations.

5.3.5 Provide Critical Incident Debriefings, generally on a quarterly basis

5.3.6 Provide consultation services to Command upon request that include making appropriate recommendations for treatment, referral and resources available.

5.3.7 Provide liaison services with outside support services

5.3.8 Visit armories on a monthly basis to communicate range of available IBHS services

5.3.9 Refer eligible members to mental health providers and provide follow- up services.

5.3.10 Provide proper transition for eligible clients to ensure continued care as appropriate

5.3.11 Mentor new IBHS contract employees IAW IBHS SOP; historical load provided per staff: 1:1

5.4 IBHS Non-Clinical Case Manager Tasks

5.4.1 Provide non-clinical case management for eligible members with behavioral health and substance use disorders whereby care is coordinated and/or integrated across all elements of complex healthcare systems (e.g., the VA, subspecialty care, hospitals, local providers), patient’s community (e.g., family, public and private community based services) and internal systems such as the Integrated Behavioral Health System (IBHS).

5.4.2 Provide care to eligible members, facilitated by registries, information technology, health information exchange, and other means to assure that eligible members get the indicated care when and where they need it in a culturally and linguistically appropriate manner.

5.4.3 Coordinate non-clinical resource referrals pertaining to housing, finance, food, shelters, utility assistance, mortgage relief, etc.

5.4.4 Immediately refer crisis situations with mentally unstable, suicidal, high risk populations

5.4.5 Attend events to engage, develop, and vet community partnerships and learn of new community resources available to assist eligible members.

5.4.6 Provide behavioral health briefings at Yellow Ribbon and similar events.

5.4.7 Ensure proper signing/handling of consent forms

5.4.8 Prepare case management and critical cases report; submit to COR on a monthly basis

5.5 All contractor personnel shall

5.5.1 Abide by Privacy Act and HIPAA regulations and guidelines and provide information to IBHS clients about their rights and how their information can be used. Additionally, observe professional ethics during daily activities.

5.5.2 All cases managed, regardless of type or duration, shall be documented in the IBHS Computerized Patient Record System (CPRS).

5.5.3 Maintain current knowledge of relevant state and military regulations and IBHS SOP's.

5.5.4 Maintain proficiency in Computerized Patient Record System (CPRS);

Contractor shall coordinate/fund travel cost to facilitate face to face training.

5.5.5 Comply with the G1 Notification Process Policy.

5.5.6 Attend continuous education events/training, including but not limited to participation in research and performance improvement studies/case studies, to ensure NC ARNG IBHS program staff consistently delivers the newest treatment delivery models. Training new Behavioral Health Clinicians occurs during a 6 month training/mentorship period with an assigned senior Behavioral Health Clinician IAW the IBHS Individual Training Program (ITP) SOP. This training include but not limited to the 855#, CPRS, military problem sets, military lingo, NCNG processes, and other issues specific to National Guard members and their family. Current staff is responsible for training new staff. Other than some travel cost no other cost to the contractor is associated.

5.5.7 Monitor IBHS Hotline on a rotating basis. IP Telephone Toll Free Service The IBHS 1-855 Help Line provides a state wide portal for professional crisis intervention, clinical assessment, therapeutic support, consultative guidance, connection and case management services to internal resources as well as federal, state, and community resources for both clinical and non-clinical needs for the purpose of accurate assessment of clinical presentations, resource identification and allocation for Reserve Component Service members and their Families. The Help Line is to be available 24 hours a day, 7 days a week. The Behavioral Health Clinicians, Team Lead and Director are required to be notified of a call into the 855# queue by email WAV file and text alert, and voice messages (calls) must be accessible by email WAV file, manual dial in, and through a web based portal. Hotline software is fully funded and maintained by the government. Hotline is fully staffed and scheduled by contractors under the subject PWS in addition to one more IBHS employee. Historically, contractors have successfully staffed the hotline with one employee at a time, and opted to provide their employees with a comp day, since that person on call could in theory be working outside the normal duty day. However, these decisions are completely up to the contractor.

5.6 Contractor Manpower Reporting Application (CMRA):

5.6.1 The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the NCNG via a secure data collection site.

5.6.2 The contractor shall completely fill in all required data fields using the following web address:

http://www.ecmra.mil/. Reporting inputs shall be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30.

While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 20XX. Contractors may direct questions to the help desk at http://www.ecmra.mil.

6.0 Applicable Publications: Publications applicable to this PWS are listed below:

Publication (Chapter/Page)

Date of Publication

Mandator y or

Advisory

Website

Federal Acquisition Regulation https://www.acquisition.gov/?q=browsefar or http://farsite.hill.af.mil/

Defense Federal Acquisition Regulation Supplement http://www.acq.osd.mil/dpap/dars/dfarspgi/cu rrent/index.html or http://farsite.hill.af.mil/

DoDM 1000.13-M-V1 DoD Identification (ID) Cards (Enclosure 2, paragraph 3.b)

01/23/2014 http://www.esd.whs.mil/Directives/issuances/ dodm/

Federal Information Processing Standards (FIPS) Publication 201-

Personal Identity Verification

(PIV) of Federal Employees and Contractors

(paragraph 9)

August http://nvlpubs.nist.gov/nistpubs/FIPS/NIST.F IPS.201-2.pdf

DoDM 5200.2 Regulation 5200.02 Procedures for the DoD Personnel

Security Program (PSP)

04/03/2017 http://www.dtic.mil/whs/directives/corres/pub 1.html

Army Directive 2014-05 Policy and Implementation

Proce…