PWS_Success_Lake_FY19_Restroom_Janitorial_Services.pdf

PERFORMANCE WORK STAEMENT

Recreational Janitorial & Fish Cleaning Station Services Success Lake

20 October 2018

A. General Information:

1. Location: The work required under this contract provides for recreational janitorial and fish cleaning station services at Success Lake. Success Lake is located in Tulare County, California approximately six miles east of Porterville, CA. The contractor shall provide all labor, materials, supplies, permits, equipment and supervision necessary to accomplish all work required for this contract.

2. Closure: In the event that any property of the Park is permanently or temporarily closed, the segments of this contract pertaining to that area shall not be required and therefore not utilized. The number of facilities may vary. Contractors shall not perform work in those closed areas or facilities that are not in use and shall not be compensated for work not accomplished.

3. Authorities/Technical Direction: The Contractor shall take no direction from any Government employee or any other person other than the Contracting Officer (KO) that changes the terms and conditions of this contract action, the scope, or any change that impacts the cost, price or schedule. Changes authorized by the Contracting Officer will be in the form of a written, official, signed modification to the contract action received by the Contractor before the Contractor will act upon those changes. The Contractor will comply with the Changes clause of this contract when the contractor believes direction has been given from persons other than the Government Contracting Officer that equate to a change by notifying the Contractor Officer as directed by the clause. Any direction given by any Government employee or any other person outside their authority must be reported to the Contracting Officer. Contracting Officer Representatives (CORs) are limited to the authorities stated in the COR appointment letters.

4. Estimated Quantity Line Items: All Section B, Pricing Schedule, Line Items with quantities are estimated-quantity Line Items. The quantities are estimated amounts and not guaranteed amounts. The contractor will only be paid for work actually performed.

At no time will the contractor exceed the estimated quantity on any estimated quantity Line Item. The contractor will establish a tracking system of actual quantities against the contract’s estimated quantities for each estimated quantity Line Item and will maintain the tracking system up to date throughout the life of the contract. When the actual quantity of any Line Item reaches 75% of the estimated quantity on any estimated quantity Line Item, the contractor will notify the Government’s Contract Specialist and the Technical POC in writing by fax or e-mail within two calendar days.

Once the Government is notified that the actual quantity has reached 75% of the estimated quantity on any Line Item and if the Government determines that the estimated quantity needs to be increased, the contractor will receive an official modification to the contract action signed by the Contracting Officer increasing the quantity and the amount obligated on the contract BEFORE the contractor will proceed to work over the existing estimated quantity. The modification will set the new estimated quantity that the contractor may not exceed without another modification.

5. Period of Performance: The base period of this contract shall be 01 March 2019 through 31 January 2020. The Government may elect to exercise four (4) option years as follows: Option year 1 for this contract shall be 01 February 2020 through 31 January 2021; Option year 2 shall be 01 February 2021 through 31 January 2022.

Option year 3 shall be 01 February 2022 through 31 January 2023. Option year 4 shall be 01 February 2023 through 31 January 2024.

6. Meetings: Pre-Work Meeting: The contractor shall contact the Park Manager to schedule a Pre-Work meeting to discuss all elements of this contract. At least one week prior to this meeting, the Contractor shall submit to the Park Manager all information required under this contract including Certificate of Insurance, Safety Plan, and name of supervisor and alternate supervisor. The Park Manager shall determine the date, time and location of this meeting. The Contractor shall submit to the Park Manager all items listed below:

a. Certificates of Insurance (General Liability and Worker’s Compensation)

b. Safety Hazard Analysis - See Appendix A for suggested format.

c. Name and local telephone numbers of supervisor if other than the contractor.

d. Exposure Report – Form 94 (Man-hours worked). Submit within 5 working days after the first of each month. See Appendix B for the form to be used.

e. Monthly Invoice.

f. Safety Data Sheet (SDS) for compounds to be used for the contract.

7. Invoicing and Payments: Services shall be based on an itemized bill/invoice and certification that the services have been performed. The invoice and certification for each month shall be submitted to the Park Manager. All payments shall be paid monthly for the amount of work accomplished. The Contracting Officer’s Representative shall verify invoices before payment shall be authorized.

a. Invoices: Invoices for payment shall be submitted upon completion of tasks as outlined in the Payment Schedule of this contract. Invoices shall be submitted to:

Original invoice only WITHOUT additional information:

USAED, Finance Center

ATTN: CEFC-AO-P

5720 Integrity Dr.

Millington, TN 38054-5005

One copy of invoice WITH all required information including any necessary supporting documentation:

U.S. Army Corps of Engineers ATTN: Contracting Office Service & Supply Branch Contract Number 1325 J Street Sacramento, CA 95814-2922

U.S. Army Corps of Engineers Success Lake ATTN: Mr. Charles E. Fenwick, Park Manager PO Box 1072 Porterville, CA 93258-1072 Fax: 559-784-5469 Charles.E.Fenwick@usace.army.mil

b. Final Payment: Final payment shall be authorized when Government issued keys have been returned and all report requirements have been met at the unit price for the services actually performed in accordance with the pricing schedule.

Part B. Scope of Work:

1. General Information: The Contractor shall furnish all necessary labor, materials, supplies, equipment, operating personnel and supervision necessary for recreational janitorial services, which shall include clean and/or service public use permanent and portable restrooms located at various public use areas; a fish cleaning station; and a dump station for recreational vehicle sewage. Normal working hours shall be (7) days a week, Sunday through Saturday from 6:00 am to 8:00 pm including ten (10) Federal holidays as follows: New Year’s Day, Martin Luther King Day, President’s Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day and Christmas Day. If the holiday falls on a Sunday, then the following Monday shall be observed as the holiday. When the holiday falls on a Saturday the preceding Friday shall be observed as the holiday.

2. Equipment and Cleaning Supplies: The Contractor shall provide all equipment necessary and cleaning supplies to accomplish all work required in this contract. The Contractor shall also provide all maintenance and repair to the same equipment at no additional expense to the Government. The condition of the equipment used in conjunction with this contract shall comply with all regulations specified in EM 385-1-1, as well as all applicable Federal, State and Local laws, codes, and regulations. The Contractor shall be responsible to ensure that equipment meets these requirements.

The Contractor may be required to provide the Government with proper documentation.

3. A- (Old) Permanent Restrooms: There are a total of two (2) old permanent restrooms R-2 and R-8, with an area of 518 square feet each, located in the Tule Recreation Area. A cleaning shall be conducted once (1) daily (daily = 7 days a week) at each restroom 01 October – 30 April and twice daily (daily = 7 days a week) at each restroom 01 May - 30 September. The first cleaning of all restrooms shall be completed by 10:00 am each day. The second cleaning of all restrooms shall be completed between 3:00 pm and 8:00 pm during the summer recreation season.

a. Clean and disinfect all toilets, showers and restroom structures including doors, interior walls, exterior walls and roof projections, windows, pipe chases, ceilings, partitions, and floors. Remove all graffiti from walls, partitions, and doors. If graffiti removal is not possible or unsuccessful, repaint affected area. Eliminate all mildew, webs, and insect nests; clean toilet bowls and seats; urinals, showers, and sinks; inside and out. Clean, sweep and scrub all floors with a combination disinfectant/deodorant.

Floors of all restrooms shall be wet mopped. Replace toilet tissue, lights, and other necessary supplies as needed to provide adequate facilities at all times. Sweep and/or remove any vegetation and clean sidewalks, drinking fountains, and rake the plant beds adjacent to restrooms. Trees and shrubs adjacent to restrooms shall be watered at least once per week and basins shall be kept free of weeds. Vegetation shall be kept trimmed to maintain a presentable condition and to a height of eight feet over walkways.

Pine oil or equivalent shall be used as a cleanser/disinfectant. Cleaning material approved by Park Manager or pumice shall be used to remove iron stains. Soap residue or mineral deposits shall not be allowed to accumulate in showers, on floors, walls, or fixtures. Clogged toilets shall be unclogged with a plunger or other means short of disassembly. If disassembly is required the contractor shall notify the Park Manager or his representative as soon as possible. Restroom shall be closed (locked) only as directed.

B- (New) Permanent Restrooms: There are a total of four (4) new permanent restrooms R-3, R-4, R-6, and R-7, with an area of 780 square feet each, located in the Tule Recreation Area. A cleaning shall be conducted once (1) daily (daily = 7 days a week) at each restroom 01 October – 30 April and twice daily (daily = 7 days a week) at each restroom 01 May - 30 September. The first cleaning of all restrooms shall be completed by 10:00 am each day. The second cleaning of all restrooms shall be completed between 5:00 pm and 8:00 pm during the summer recreation season.

a. Clean and disinfect all toilets, showers and restroom structures including doors, interior walls, exterior walls and roof projections, windows, pipe chases, ceilings, partitions, and floors. Remove all graffiti from walls, partitions, and doors. If graffiti removal is not possible or unsuccessful, repaint affected area. Eliminate all mildew, webs, insect nests, clean toilet bowls, seats and urinals, showers, and sinks, inside and out. Clean, sweep and scrub all floors with a combination disinfectant/deodorant.

Floors of all restrooms shall be wet mopped. Replace toilet tissue, lights, and other necessary supplies as needed to provide adequate facilities at all times. Sweep and/or remove any vegetation and clean sidewalks, drinking fountains, and rake the plant beds adjacent to restrooms. Trees and shrubs adjacent to restrooms shall be watered at least once per week and basins shall be kept free of weeds. Vegetation shall be kept trimmed to maintain a presentable condition and to a height of eight feet over walkways.

Pine oil or equivalent shall be used as a cleanser/disinfectant. Cleaning material approved by Park Manager or pumice shall be used to remove iron stains. Soap residue or mineral deposits shall not be allowed to accumulate in showers, on floors, walls or fixtures. Clogged toilets shall be unclogged with a plunger or other means short of disassembly. If disassembly is required the contractor shall notify the Park Manager or his representative as soon as possible. Restroom shall be closed (locked) only as directed.

4. Portable Restrooms: There are a total of up to twenty (20) portable restrooms in various locations within the Park boundaries. A cleaning shall be conducted at each portable restroom once Friday, Saturday, Sunday, and Wednesday from 1 October through 30 April and daily (daily = 7 days a week) from 01 May through 30 September. All portable restroom locations may change at the discretion of the Park Manager. The cleaning of all portable restrooms shall be completed by 10:00 am for each designated day.

a. Clean and disinfect all portable toilet structures including doors, interior walls, exterior walls and floors. Eliminate all mildew, webs, insect nests, clean seats, and urinals. Remove all graffiti from walls and doors. Clean, sweep, and scrub floors with disinfectant. All portable restrooms shall be washed with a pressure type washer using a mixture of disinfectant and water at each cleaning. Floors are to be mopped dry to prevent residue from cleaning operations to remain standing. Replace toilet tissue as needed. Pine-oil or equivalent shall be used as a cleanser/disinfectant.

5. Portable Restrooms in Wildlife Area: Up to two (2) portable restrooms located, one at Gill Cove (off Holdridge Road) and one at the Wildlife Area Management area.

The contractor shall be cleaned once per week each Friday as follows:

a. Clean and disinfect all portable toilet structures including doors, interior walls, exterior walls and floors. Eliminate all mildew, webs, insect nests, clean seats and urinals. Remove all graffiti from walls and doors. Clean, sweep, and scrub floors with disinfectant. All portable restrooms shall be washed with a pressure type washer using a mixture of disinfectant and water at each cleaning. Floors are to be mopped dry to prevent residue from cleaning operations to remain standing. Replace toilet tissue as needed. Pine-oil or an approved equivalent shall be used as a cleanser/disinfectant.

6. Vault Restrooms: There are six (6) concrete vault restrooms (156 sq. ft. each) located in various locations as followed: Three (3) concrete vault restroom located in the Rocky Hill Recreation Area, One (1) concrete vault restroom located at the Big Sycamore Trail, one (1) concrete vault restroom located at the Vista Point Viewpoint, and one (1) concrete vault restroom located at the Tule Recreation Area. One (1) smaller concrete vault restroom (126 sq. ft.) is located in the Wildlife Area off Frazier Valley Road. A cleaning of all seven (7) concrete vault restrooms shall be conducted once (1) daily (daily = 7 days a week) at each concrete vault restroom 01 May – 30

September. A cleaning shall be conducted at each concrete vault restroom once a day on Friday, Saturday, Sunday, and Wednesday from 01 October through 30 April.

a. Clean and disinfect (one) vault restroom with two (2) rooms, toilet structures including doors, interior walls, exterior walls and floors. Eliminate all mildew, webs, insect nests, and clean. Remove all graffiti from walls and doors. If graffiti removal is not possible or unsuccessful, repaint affected area. Clean, sweep, and scrub floors with disinfectant. The concrete vault restroom shall be washed with a pressure type washer using a mixture of disinfectant and water at each cleaning. Floors are to be mopped dry to prevent residue from cleaning operations to remain standing. Sweep and/or remove any vegetation and clean sidewalks. Replace toilet tissue as needed. Pine-oil or equivalent shall be used as a cleanser/disinfectant.

7. Fish Cleaning Station: Up to two total. One (1) fish cleaning station is located in the Rocky Hill Recreation Area. Note: A second fish cleaning station may be installed in the Tule Recreation Area. The fish cleaning station(s) shall be cleaned once per week each Friday by noon as follows:

a. Cleaning of fish cleaning station shall include disposing of any fish remains into containers, scrubbing down the tabletop and sink tub, hosing down the tabletop and disinfecting with pine-oil or an approved equivalent.

8. Sewage Dump Station: Service shall be cleaned once per week each Friday by noon as follows:

a. Service to the sewage dump station located in the Tule Recreation Area shall be to hose down the area within the yellow curbs, clean parking area, open drains and flush with water, and pick up any litter, debris and rocks within the pullout.

9. Dumping & Disposal: The Contractor shall have full use of Government contracted trash bins for the disposal of collected waste materials.

10. Water: Water required for cleaning shall be obtained from existing Government water supply systems. The Contractor shall furnish all equipment necessary to load, contain and transport water for cleaning.

11. Maintenance Problems: The Contractor shall report all maintenance problems or malfunctions of the restroom fixtures and/or facilities to the Government employees immediately.

12. Emergency Call-out Service: The Park Manager reserves the right to call for one emergency cleaning in the event of an extremely busy day or event. The cleaning shall encompass up to 20 portables, 4 new permanent restrooms, 2 old permanent restrooms, and 7 concrete vault restrooms. This is an if necessary cleaning, and the date will be determined based on need.

C. Contractor’s Responsibility:

1. Personnel:

a. General Requirements: The Contractor shall provide an adequate number of fully qualified personnel to perform the work specified herein. It shall be the Contractors responsibility to insure that personnel fulfill the requirements of the contract.

b. Supervision: During regular working hours, the Contractor shall designate in writing who shall have full authority to direct the work required by this contract. The designated supervisor shall be able to understand, speak, read and write the English language.

c. Information: A copy of this contract shall be maintained on the job site and made available to any interested Contractor employee. Each contractor employee shall be given a copy of that section of the contract that particular employee is assigned to perform.

2. Safety:

a. Safety Program: The work to be performed shall be within the public recreation areas and the attention of the Contractor shall be directed to the need of extreme caution and care while driving and operating equipment in these areas. All equipment, vehicles, and work shall comply with applicable safety regulations as set forth in EM 385-1-1, Safety and Health Requirements Manual. This regulation is available for the contractor to review at the following web site:

http://www.hq.usace.army.mil/soh/em385/current/current38511.htm. Safety regulations require that the Contractor report the number of hours worked to the Park Manager by the 5th of each month. The Contractor shall formulate and furnish to the Park Manager in writing a comprehensive program to implement the general policies and procedures for safe operation and maintenance in accordance with applicable provisions of OSHA and EM 385-1-1, Safety and Health Requirements. The program shall include provisions for equipment maintenance, employee responsibilities for working safely, indoctrinations and training of employees, public safety activities and responsibilities for fire prevention. The Contractor shall provide applicable safety training to employees.

b. Safety Hazard Analysis: At the start of the contract the Contractor shall meet with the Park Manager to discuss an analysis of the hazards and associated control measure. The Contractor shall submit a written job hazard analysis prior to the start of work. The analysis shall include the evaluations of all hazards, and techniques of accomplishing each work item in a safe manner. A sample format is shown in Appendix A: it shall be the Contractors responsibility to provide additional copies.

c. SDS: Safety Data Sheets shall be provided in a binder to the Park Manager for any compound used in the completion of this contract. SDS shall be provided prior to http://www.hq.usace.army.mil/soh/em385/current/current38511.htm the use of the compound. These sheets shall also be made immediately available posted in a location that is accessible to all contract employees.

d. Exposure Data: The Contractor shall submit a Safety Exposure Report, CESPD Form 94, to the Park Manager with each invoice. Reports of all exposure hours shall be made and turned in to the Park Manager for any and all contractor employees. Reports shall be turned in with invoices. A master copy of Form 94 shall be provided in Appendix B, it shall be the Contractor’s responsibility to provide additional copies.

e. Materials and Supplies: The Contractor shall provide all materials and supplies, including office supplies necessary to accomplish work required for the project. All equipment and any repair to equipment shall be provided by the Contractor at no additional expense to the Government. The Contractor shall provide fuel and transportation required for the completion of this project. All fuel and flammable products shall be handled and stored as per the safety requirements of EM 385-1-1.

3. Security:

a. Security gates, storage yards and office compounds shall remain locked except when authorized employees are present in the immediate area. All storage buildings, storage rooms, equipment rooms and park buildings shall remain locked except when in use. The Contractor shall maintain a current register of all keys issued. Extra keys shall be obtained from the Park Manager. Discharged employees shall be required to return all keys. Government keys shall not be duplicated. Several of the buildings that the Contractor shall be required to work in are equipped with security (alarm) systems. The Contractor shall be granted access to such buildings by the Park Manager.

Access and General Protection/Security Policy and Procedures

b. All contractor and all associated sub-contractors employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative). The contractor shall also provide all information required for background checks to meet installation/facility access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any installation or facility change, the Government may require changes in contractor security matters or processes.

c. Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05 / AR 190-13), applicable installation, facility and are commander installation/facility access and local security policies and procedures (provided by government representative, as NCIC and TSDB are available), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.

4. Storage Area:

a. The Government shall not provide the Contractor a designated area of storage.

5. Performance Meeting:

a. The Contractor shall be available within a 24-hour period to attend a meeting with the COR regarding performance of the Contractors employees, if the Contractor is not present at the job site during the performance of contractor employee(s).

6. Quality Assurance Surveillance Plan:

a. Monitoring: The scope of work and requirements outlined in this Performance Work Statement (PWS) to be performed by the Contractor is subject to a Quality Assurance Surveillance Plan (QASP) conducted by the Contracting Officer Representative (COR). Table 1 provides the QASP to be used for this PWS. The Contractor is encouraged to read the QASP to fully understand how the Contractor will be evaluated during the course of the contract.

APPENDIX A

JOB HAZARD ANALYSIS

COMPANY: ________________________________________________

CONTRACTOR: ________________________________________________

TYPE OF SERVICE: _____________________________________________________

PRINCIPAL STEPS POSSIBLE HAZARDS __ PREVENTION OR CONTROL

1. _________________________________________________________________________________

2. _________________________________________________________________________________

3. _________________________________________________________________________________

4. _________________________________________________________________________________

5. _________________________________________________________________________________

6. _________________________________________________________________________________

7. _________________________________________________________________________________

8. _________________________________________________________________________________

This hazard analysis has been reviewed by all partners and employees who will be working on government property.

CONTRACTOR: _________________________________________________

DATE:___________________

(Signature)

APPENDIX B

SAFETY EXPOSURE REPORT

(USACE Supplement 1 to AR 385-40)

DATE

INSTRUCTIONS

1. Enter the following exposure data:

a. Man hours worked per certified payroll report.

b. Month – Year

2. Report shall be delivered to the contracting officer’s representative by 19th of each month.

3. Please check the appropriate box.

Injury and Property Damage)

List accidents on the back of the form. Indicate worker=s name, date of accident and days lost for personal injury accidents.

THRU

RESIDENT ENGINEER

PROJECT ENGINEER

PROJECT MANAGER (PARKS/LAKES ONLY)

Charles E Fenwick, Park Manager

TO

SAFETY & OCCUPATIONAL HEALTH

OFFICE

PRIME CONTRACTOR NAME

SUB-CONTRACTOR NAME

CONTRACT NUMBER

W

SITE LOCATION

S

U

C

C

E

L

A

K

E

MAN HOURS

MONTH

YEAR

PREPARED BY (Typed Name and Title)

SIGNATURE

CERTIFIED BY CONTRACTOR PROJECT MANAGEMENT

(Typed Name and Title)

Park Manager, Success Lake

SIGNATURE

CESPD Form 94-R EDITION OF 1 APR 76 IS OBSOLETE 1 Feb 91

Table 1 QASP Performance Standards and Ratings Definitions

Performance Standard

Exceptional Very Good Satisfactory Marginal Unsatisfactor y

Basic Definition

Contractor exceeds the performance requirement s for the milestone, deliverable, or standard, with no substantive input from the government.

Contractor exceeds the performance requirements for the milestone, deliverable, or standard, with minimal input from the government.

Contractor meets the performance requirements for the milestone, deliverable, or standard, with moderate input from the government.

Contractor meets the performance requirements for the milestone, deliverable, or standard, with significant input from the government.

Contractor does not meet the performance requirements for the milestone, deliverable, or standard, after significant input from the government.

Performance Category: Quality of Product or Service

Quality

The contractor shall complete all requirements and submit all deliverables in accordance with the PWS to include APP and AHAs.

Draft Final and Final deliverables are of excellent quality, approved as submitted, or with no substantive comments limited to grammar, spelling, or terminology.

An inspection of the work performed exceeds the requirement s of the PWS. No deficiencies noted.

Draft Final deliverables are of high quality and comments are mostly minor. Final deliverables are approved after one (1) round of comments on the Draft Final through acceptance of response to comments table and back check of Final report against original comments. No further revisions are required.

Inspections of work performed meets and exceeds the requirements of the PWS.

Several correctable deficiencies noted, but the deficiencies

Draft Final deliverables are of acceptable quality with only a few numbers of comments identifying major weaknesses.

Final deliverables are approved after two (2) rounds of comments on Draft Final.

No further revisions are required.

An inspection of work performed meets the requirement of the PWS.

Several correctable deficiencies noted, but the deficiencies do not compromise the quality of work

Draft Final deliverables are of poor quality with a significant number of comments identifying major weaknesses or deficiencies.

Final deliverables require more than two (2) rounds of comments on Draft Final before being approved. (e.g., changes are required to the Final document due to inadequate incorporation of comments).

Inspections of work performed meets or does not meet the requirements of the PWS.

Numerous correctable

Draft Final deliverables are of very poor quality and are rejected for re-submittal without comment.

Final deliverables did not comply with contract requirements, or one or more document versions required more than three (3) rounds of comments before being approved.

An inspection of work performed does not meet the requirements of the PWS.

Numerous correctable and

Exceptional Very Good Satisfactory Marginal Unsatisfactor y do not compromise the quality of work performed.

performed. deficiencies noted, but some of the deficiencies compromise the quality of work performed.

uncorrectable deficiencies noted, and the deficiencies compromise the quality of work performed.

Performance Category: Schedule

Schedule

The contractor shall complete all requirements in accordance with the PWS and performs the work on the designated days and quantities listed.

Contractor Achieves requirement more than 98 percent of the time (unless the COR waives this requirement) , per criteria established in the PWS and the

QASP.

Contractor Achieves requirements less than 98 percent but more than 95 percent (unless the COR waives this requirement), per criteria established in the PWS and the QASP.

Contractor Achieves requirements less than 95 percent but more than 90 percent (unless the COR waives this requirement), per criteria established in the PWS and the QASP.

Contractor Achieves requirements less than 90 percent but more than 85 percent (unless the COR waives this requirement), per criteria established in the PWS and the QASP.

Contractor Achieves requirements less than 85 percent (unless the COR waives this requirement), per criteria established in the PWS and the QASP.

Performance Category: Safety

Safety

The contractor shall maintain an effective safety program as outlined in the

PWS.

No significant safety deficiencies are reported during QA inspection of fieldwork.

No lost time accidents or injuries are recorded during the fieldwork.

No more than one (1) serious safety deficiencies are reported during QA inspection of fieldwork. If any serious safety deficiency is noted during the project, appropriate investigation, corrective action, implementation, and written verification of the corrective

No more than two (2) serious safety deficiencies are reported during QA inspection of fieldwork. If any serious safety deficiency is noted during the project, appropriate investigation, corrective action, implementation, and written verification of the corrective

No more than three (3) serious safety deficiencies are reported during QA inspection of fieldwork. If any serious safety deficiency is noted during the project, appropriate investigation, corrective action, implementation, and written verification of the corrective action are provided to the COR. No

More than three (3) serious safety deficiencies are reported during QA inspection of field activities, or a serious safety deficiency is reported but not properly investigated and corrected, or two or more lost time accidents or injuries is

Exceptional Very Good Satisfactory Marginal Unsatisfactor y action are provided to the COR. No lost time accidents or injuries are recorded during the fieldwork.

action are provided to the COR. No lost time accidents or injuries are recorded during the fieldwork.

more than one lost time accident or injury is recorded during the fieldwork.

recorded during the fieldwork.

Performance Category: Management of Key Personnel and Resources

Management of Key Personnel and Resources

All personnel proposed by the contractor were assigned to the project.

Some personnel were substituted by higher qualified individuals.

Zero (0) instances of resource managemen t issues creating a negative impact to the activity.

All personnel proposed by the contractor were assigned to the project.

Some personnel were substituted by higher qualified individuals.

No more than one (1) instance of resource management issues creating a negative impact to the activity.

All personnel proposed by the contractor were assigned to the project.

Some personnel were substituted by equally qualified individuals.

Informal poor performance feedback on conduct of personnel is provided by the COR but are corrected.

No more than two (2) instances of resource management issues creating a negative impact to the activity.

All personnel proposed by the contractor were assigned to the project. Some personnel were substituted by equally qualified individuals.

Formal letter of poor performance feedback on conduct of personnel is provided by the COR but are corrected.

No more than three (3) instances of resource management issues creating a negative impact to the activity.

All personnel proposed by the contractor were assigned to the project.

Some personnel were substituted by lesser qualified individuals.

Written request from KO requesting removal of assigned personnel for poor performance or notification of poor performance is provided by the COR and is not corrected.

More than three (3) instances of resource management issues creating a negative impact to the activity.

Rating System

If a deliverable as described in the QASP is rated as being of unsatisfactory quality at the time that the PMP deadline for the milestone/deliverable expires, the deliverable will automatically receive an unsatisfactory rating for timeliness. At no point will a milestone/deliverable receive an exceptional, very good, or satisfactory rating for timeliness if it is rated as being of unsatisfactory quality. Overall satisfactory performance on a milestone/deliverable requires ratings of satisfactory, very good or exceptional for the quality, timeliness, and safety standards.

Surveillance Methodology

The surveillance methods listed below will be used in the execution of this QASP:

100% Inspection - All key performances and deliverables will be evaluated through 100% inspection (e.g., on-site inspection, document review). The COR will document performance for each completed milestone/deliverable prior to payment, as described in the QASP.

Periodic Progress Inspection - At the COR’s discretion, periodic inspections may be conducted to evaluate progress toward and/or completion of key milestones and deliverables. The COR may complete a periodic progress inspection if s/he believes that deficiencies exist that must be addressed prior to milestone/deliverable completion.

While corrective action or re-performance will be required if necessary, the Contractor will not be financially penalized for unacceptable performance recorded in periodic progress reports, provided that final performance evaluation of the milestone/deliverable is deemed acceptable.

Visitor/Customer Feedback - Additional feedback will be obtained through random visitor/customer feedback. To be considered valid, input must set forth clearly and in writing and details nature of the feedback. The feedback must be signed, and be forwarded to the KO. The KO will maintain a summary log of all formally received customer feedback as well as a copy of each feedback in a documentation file.

Surveillance Documentation

Quality Assurance Monitoring Form - The COR will use a performance evaluation form to record evaluation of the Contractor’s performance for each deliverable in accordance with the methodology described in this QASP. The COR must substantiate, through narratives in the form, all exceptional, very good, marginal, and unsatisfactory ratings. Performance at the satisfactory level is expected from the Contractor. At a minimum, the evaluation form will indicate actual and scheduled delivery times and number of reviews required to achieve the final product. The COR will forward copies of all completed performance evaluation forms to the KO and Contractor within one week of performing the inspection.

Corrective Action Process - When a milestone/deliverable receives an overall marginal or unsatisfactory rating, the Contractor will explain, within 15 days, in writing to COR why performance was marginal or unsatisfactory, how performance will be returned to satisfactory levels, and how recurrence of the problem will be prevented in the future. Inspection of Services outlined in FAR 52.246-5 will apply: The contractor shall develop a plan for recovery. Continuous review until performance is satisfactory or better. Elevate to higher level of contract management if actions fail to result in improvement. If the acceptable quality level falls below Satisfactory, additional option years may not be exercised.

KO Role in the Surveillance Process - The KO will review each performance evaluation form prepared by the COR. When appropriate, the KO may investigate further to determine if all the facts and circumstances surrounding the event were considered in the COR opinions outlined on the form. The KO will immediately discuss any marginal or unsatisfactory rating with the Contractor to assure that corrective action is promptly initiated.

Annual Performance Assessment - At the end of every year, the COR will prepare a written Contractor Performance Assessment Report (CPAR) for the KO summarizing the overall results of his/her surveillance of the Contractor’s performance during the previous 12 months. This report will become part of the formal QA documentation.

QA File - The COR will maintain a complete QA file. This file will contain copies of all performance evaluation forms and any other related documentation. The COR will forward these records to the KO at termination or completion of the contract. All performance assessment forms, attachments and working papers must be marked

“FOR OFFICIAL USE ONLY/SOURCE SELECTION INFORMATION - SEE FAR 2.101

AND 3.104” according to Freedom of Information Act Program, FAR 3.104, and 41 USC Sect. 423. Assessment reports may also contain information that is proprietary to the contractor. Information contained on the CPAR, such as trade secrets and protected commercial or financial data obtained from the contractor in confidence, must be protected from unauthorized disclosure. COR’s shall annotate on the assessment report if it contains material that is a trade secret, etc., to ensure that future readers of the evaluations are informed and will protect as required. Contractor performance information is privileged source selection information. It is also protected by the Privacy Act and is not releasable under the Freedom of Information Act.

Payment and Corrective Action

Satisfactory Performance - Full payment for a milestone/deliverable will be provided upon verification of overall satisfactory performance, as rated on quality and schedule.

This verification will be recorded in a performance evaluation form submitted to the KO specifying overall Contractor performance as satisfactory, very good, or exceptional for the milestone/deliverable.

Marginal or Unsatisfactory Performance - If a milestone/deliverable receives a marginal or unsatisfactory rating for the quality performance standard, re-performance is required until the milestone/deliverable receives a rating of satisfactory or better. This re-performance is required regardless of cost or schedule constraints that may result from the marginal or unsatisfactory performance, unless the KO has opted to terminate the contract. If a rating of satisfactory or better is not achieved, the Government may reduce the contract price to reflect the reduced value of the services in accordance with FAR 52.246-4(e).

A Quality Assurance Monitoring Form has been attached to provide a sample of the minimum key elements planned for the QASP.

Additional Government surveillance activities may include, but are not limited to, the following:

Work plan review and approval Participation in Technical Project Planning (or equivalent) sessions Oversight of survey & analysis activities Oversight of field sampling activities Oversight of all waste management functions/responsibilities Review of all waste management documentation Separate/split laboratory QA samples Review and approval of meeting minutes Review and approval of all deliverables to regulatory agencies Review of quality control documentation Review of project safety record Adherence to the approved work plan

QUALITY ASSURANCE MONITORING FORM

Date: ___/____/______

Work Task (Milestone/Activity): _______________________________________

Survey Period: ___/____/______ through ___/____/______

Method of Surveillance: COR Review

Evaluation of Contractor’s Performance: _______

Evaluation

Corrective Action Required: Yes No

Narrative Discussion of Contractor’s Performance During Survey Period:

Discussion

CORRECTIVE ACTION FORM FOR QASP

1) Work Task (Milestone/Activity):_________________________

2) Survey Period:___/____/______ through ___/____/______

3) Description of the Failure/Deficiency that Precipitated the Corrective Action:

Description

4) Description of the Criterion that the Failure/Deficiency was Evaluated Against:

5) Personnel Involved in the Identification of the Failure/Deficiency, Determination of the Appropriate Corrective Action, Approval of the Corrective Action, and Implementation of the Corrective Action:

6) Description of the Corrective Action that was Required:

7) Date/Time of Implementation of the Corrective Action: ___/____/______

8) Follow-Up Information to Prevent Recurrence of Failure/Deficiency (i.e., Need For Revision of Procedures or Specifications):

9) Personnel Responsible for Follow-Up Work:

10) Planned Date for Follow-Up Surveillance: ___/____/______

11) Other