A02_-_PWS_JE-CLaSS_II_Draft_PWS_Posted_08142019.pdf

SECTION C: PERFORMANCE WORK STATEMENT (PWS)

TITLE: JOINT ENTERPRISE CONTRACTED LOGISTICS AND SERVICES SUPPORT (JE-CLASS) II

C.1.0 SCOPE. The Joint Program Executive Office for Chemical, Biological, Radiological and Nuclear Defense (JPEO-CBRND) is the life-cycle manager for Chemical Biological Radiological Nuclear High Yield Explosives (CBRNE) defense equipment and has an ongoing requirement for Contractor Logistics Support (CLS), to include Performance Based Logistics (PBL) services, providing operation, maintenance and supply support to highly complex, low-density systems which provide force protection against CBRNE threats. These services include simultaneous support of multiple and interdependent systems at military and non-military locations, worldwide.

The Joint Enterprise Contracted Logistics and Services Support (JE-CLaSS) II is a JPEO-CBRND enterprise-wide Multiple Award, Indefinite Delivery/Indefinite Quantity (MA IDIQ) contract designed as a streamlined, quick response contractual vehicle. The acquisition will establish a group of highly qualified contractors capable of competing on future requirements as specified in Task Orders to provide CLS, PBL and related services for JPEO- CBRND developed systems.

For the purposes of this contract, CLS includes, but is not limited to, Continental United States (CONUS) and Outside the Continental United States (OCONUS) integration of support and sustainment functions such as:

System(s) Maintenance Support; Engineering Support; Supply Chain Management and Support; Training Support;

Fielding Support; Program Management, Administration and Reporting; Quality; Security and Safety.

The contractor(s) shall support and sustain systems, subsystems, sets, kits, outfits and associated items of equipment to include calibration and special test equipment as identified within Task Orders awarded under the JE-CLaSS II

MA IDIQ.

Task Orders may require a rapid response time to ensure system readiness and operation. (For purposes of this contract a response time is defined as 24 to 72 hours, unless otherwise specified in individual Task Orders.)

The Project Managers under the JPEO-CBRND may require the contractor to interface with and/or possess a Nuclear Regulatory Commission (NRC) license. These requirements will be identified in individual Task Orders when applicable.

The Government foresees that an individual Task Order may include one or several of the work requirements identified in Section C.3.0 below, to include paragraphs C.3.1.1 through C.3.1.7, C.3.1.9, C.3.1.10, C.3.2 through C.3.6, C.4.0 and C.5.0.

C.1.1 Background. This effort is a follow-on to the initial JE-CLaSS MA IDIQ contract awarded January 12, 2016 under solicitation W911SR-15-R-0002. The JE-CLaSS MA IDIQ served as a JPEO-CBRND enterprise CLS contract that provided CLS and sustainment support to CBRNE defense systems and material.

C.1.2 Objective. The JE-CLaSS II Task Orders will provide CLS and sustainment support of CBRNE detection, mounted and dismounted reconnaissance, individual and collective protection, personnel, and equipment/material decontamination systems; force protection, information management systems; nuclear/radiological systems; CBRN or CBRNE response equipment; and, Weapons of Mass Destruction (WMD) elimination systems for all DoD and non-DoD agencies with CBRNE Defense needs within the scope of this contract.

C.2.0 APPLICABLE DOCUMENTS. For purposes of this PWS, “Required” means that the requirements contained in the directly cited document are contractually applicable to the extent specified. If a document reference does not indicate the specific paragraph as being applicable, then the document is applicable in its entirety.

The term “For guidance only” means the document is not contractually applicable and is provided for guidance and information only. The documents cited below are “required” unless specifically identified as “for guidance only”. In the event of a conflict between the documents referenced herein and the contents of this PWS, the PWS shall take precedence. Additional documents are specified in individual Task Orders.

C.2.1 Government Documents.

C.2.1.1 Joint Travel Regulations (JTR), 1 June 2019.

(The JTR is available from: https://www.defensetravel.dod.mil/Docs/perdiem/JTR.pdf)

C.2.1.2 SD-22, Diminishing Manufacturing Sources and Material Shortages, 29 January 2016

(This Guidebook is available from the Defense Acquisition University (DAU) website:

https://www.dau.mil/guidebooks/Shared%20Documents%20HTML/DMSMS%20Guidebook%20(SD-22).aspx)

C.3.0 REQUIREMENTS. The Contractor shall furnish the necessary resources except those provided as Government Furnished Property (GFP) specified by this Performance Work Statement (PWS). The Contractor(s) shall not perform any requirement not specifically assigned under JE-CLaSS II Task Orders.

C.3.1 Program Management and Administration.

C.3.1.1 Program Management

C.3.1.1.1 The contractor shall support the systems worldwide, wherever they are stored or deployed. The contractor shall provide support for the equipment set regardless of which military unit or coalition partner may have custody of the equipment set.

C.3.1.1.2 The contractor shall implement and maintain system support procedures that meet mission performance requirements for each supported system or item.

C.3.1.1.3 The contractor shall implement and maintain a responsive, efficient and effective management organizational structure that can interface with Government and site personnel dispersed in diverse geographical locations.

C.3.1.1.4 The contractor shall support all required maintenance actions for operations and training, ensuring all systems meet or exceed the mission performance requirements.

C.3.1.1.5 The contractor shall ensure adequate and efficient staffing levels during the period of performance.

C.3.1.1.6 The contractor shall implement and maintain safety procedures to minimize injuries to personnel and shall comply with all international (host countries), federal, state, and local occupational, safety, and health laws, regulations and requirements.

C.3.1.1.7 The contractor shall comply with all International (host countries), federal, state, and local environmental laws and regulations for the safe handling and accumulation of hazardous materials and waste. The contractor is responsible for all resultant hazardous waste disposal.

C.3.1.1.8 The CLS support and services shall include, but not be limited to, providing contract personnel, spare and repair parts, materials, tools, consumables, test and calibration equipment, equipment calibration, equipment fielding support, training, equipment/materials inventory, and warehousing and distribution.

C.3.1.1.9 Contract Manager and Alternate. The contractor shall provide a Contract Manager who is responsible for the management of the work. The contractor shall provide an Alternate Contract Manager to act in the Contract Manager’s absence. The contractor shall notify the Contracting Officer in writing of the name of the Contract Manager and Alternate Contract Manager. The Contract Manager and Alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. Individual Task Orders may also require a Task Manager and Alternate Task Manager.

C.3.1.1.10 The contractor shall provide status reports throughout the contract period of performance in accordance with (IAW) Exhibit Line Item Number (ELIN) A001 of the Contract Data Requirements List (CDRL), DD Form 1423 (provided as an attachment to Section J).

C.3.1.2 Administrative Support.

C.3.1.2.1 The contractor shall effectively manage contractor personnel supporting the CBRNE defense systems to include employees’ documentation (security clearances, passports, medical records, technical qualifications, and training requirements). This shall include the consolidation of support personnel to maintain the unit effectiveness and to minimize cost.

C.3.1.2.2 The contractor shall provide the required administrative support to obtain visas, travel approvals, and passports for personnel traveling and working in locations OCONUS and Areas of Responsibility (AOR) (as defined by the Department of State).

C.3.1.2.3 The contractor shall obtain all permits/licensing (import/export licensing, etc.) required to operate in any supported location either within the CONUS or OCONUS. The contractor shall supply requested information to assist in obtaining any permits and licensing required for operation, maintenance, and supply operations at various sites, which other sources outside of the contract require (e.g. Other Government Agencies).

C.3.1.2.4 The contractor shall maintain hard copy hand receipts for GFP.

C.3.1.2.5 The contractor shall manage warranties and other agreements with Original Equipment Manufacturers (OEMs).

C.3.1.3 Administrative Reports and Information Management.

C.3.1.3.1 Government Web Site. When required in individual Task Orders, the contractor shall post all contract deliverables to a secure Government web site for access by selected Government and contractor personnel, or via an industry designated, and Government-approved, web site or portal. The contractor shall provide notification to the Government via e-mail when reports are posted (IAW the applicable CDRL).

C.3.1.3.2 Logistics Information System. The contractor shall provide and maintain a Logistics Information System (LIS) for collecting maintenance data. This database shall be independent and allow the Government full and unrestricted access to the data. The database shall include all the data required for building the required reports and records as well as any other maintenance data that are relevant to the Government. The contractor shall also provide, IAW ELIN A002 and in accordance with individual Task Orders, data, documentation and training for the database, including at a minimum:

C.3.1.3.2.1 A description of the database structure, including tables, links between tables, queries, reports and forms or user interfaces.

C.3.1.3.2.2 A narrative description of each field and variable including the data type and any constraints.

C.3.1.3.2.3 Validation protocol and reports demonstrating that the database meets the intended use and functions properly.

C.3.1.3.3 The contractor shall document maintenance actions to include, system status, repair part status, frequency of maintenance actions, repair procedures, repair work performed, location of repair work performed, and time for maintenance repair work to be performed.

C.3.1.3.4 The contractor shall ensure all maintenance reporting and documentation is available to the Government in real time and shall provide requested reporting information as specified in individual Task Orders.

C.3.1.3.5 The contractor shall report all system failures.

C.3.1.3.6 The contractor shall track stocked parts Line Replaceable Units (LRUs) and Subsystem Repairable Units (SRUs), both contractor provided and GFP, reflecting available stocking level.

C.3.1.3.7 The contractor shall establish a reporting system that allows the Government to track work orders and items sent to vendors or original equipment manufacturers, to view and monitor all maintenance and supply transactions, to query the database and compile reports.

C.3.1.3.8 The contractor shall provide a separate report on the movement and status of personnel in AORs.

C.3.1.3.9 The contractor shall implement an Operational Availability (Ao) control system that allows the Government to monitor system operational availability in near real time, as defined in individual Task Orders.

C.3.1.3.10 The contractor shall provide a documented and verifiable method to determine when a maintenance request is made.

C.3.1.3.11 The contractor shall develop and submit an Obsolescence and Diminishing Manufacturing Sources and Material Shortages (DMSMS) Management Plan (DMP), IAW ELIN A003, for managing the loss, or impending loss of manufacturers or suppliers of parts and/or material. The DMSMS Guidebook, SD-22, provides guidance.

Specific requirements will be specified in individual Task Orders.

C.3.1.3.11.1 The contractor shall monitor and report on obsolescence and DMSMS that affect support supplied under this contract IAW ELIN A003.

C.3.1.4 Program Constraints and Controls.

C.3.1.4.1 The contractor shall manage and provide unique identifier data and calibration for GFP.

C.3.1.4.2 The contractor shall maintain and make available records for all maintenance and supply transactions pertaining to the support of GFP.

C.3.1.4.3 The contractor shall provide overall inventory management and tracking. The contractor shall provide the Government viewing (i.e. read-only), query, download and print access to this information.

C.3.1.4.4 The contractor shall notify the Government prior to any parts requisitions that have been determined obsolete by vendors, OEMs, and subcontractors.

C.3.1.4.5 The contractor shall implement and maintain property control procedures that provide for the accountability and maintenance of Government Property and prevent the destruction, damage, loss or theft of Government Property. (Reference Federal Acquisition Regulation (FAR) Part 45.)

C.3.1.4.6 The contractor shall manage and provide security for all GFP at contractor-operated facilities.

C.3.1.5 Meetings and Reviews.

C.3.1.5.1 The contractor shall host start of work meetings in accordance with individual Task Orders .

C.3.1.5.2 The contractor shall host program reviews to the Government addressing cost and performance issues.

C.3.1.5.3 The contractor shall support working level meetings. The meetings may be via teleconference or other media with Government approval.

C.3.1.5.4 The contractor shall submit agendas, meeting minutes, and presentation materials for meetings and reviews IAW ELINs A004, A005, and A006 respectively.

C.3.1.6 Travel.

C.3.1.6.1 The contractor shall participate with Government personnel at meetings, conferences and other activities CONUS and OCONUS. The contractor shall base transportation costs required to perform the work contained in Task Orders upon mileage rates, actual costs incurred or a combination thereof, provided the method used results in a reasonable charge. Travel costs are reasonable and allowable only to the extent that they do not exceed on a daily basis, the maximum per diem rates in effect at the time of the travel. The Joint Travel Regulations (JTR), while not wholly applicable to contractors, provides the basis for the determination as to what is reasonable and allowable.

The contractor shall make maximum use of the lowest available customary standard coach or equivalent airfare accommodations available during normal business hours. The contractor shall obtain approval in advance from the Contracting Officer for any exceptions to these guidelines.

C.3.1.6.2 The contractor shall complete individual pre-deployment training, as appropriate for the AOR.

C.3.1.7 Equipment and Materials Procurement. The contractor shall obtain approval from the Procuring Contracting Officer for purchases greater than $25,000.00 in advance of any such purchases, unless other specified in a Task Order.

C.3.1.8 Contractor Personnel Training. The contractor shall train its own personnel in all areas of safety, security, operation, maintenance, emergency, and troubleshooting procedures for applicable systems or items. At the start of the contract, and throughout, the contractor shall provide personnel with required skills to support Task Order efforts. The contractor shall be responsible for maintaining the proper skill mix.

C.3.2 Environmental, Safety and Occupational Health.

C.3.2.1 Environmental Requirements. Refer to Section H.

C.3.2.2 Safety and Occupational Health.

C.3.2.2.1 The contractor shall comply with the Occupational Safety and Health Agency (OSHA) Standards IAW CFR 1910 and the requirements of individual Task Orders.

C.3.3 Logistics Services.

C.3.3.1 System Maintenance and Reset (Repair, Replacement, and Recapitalization).

C.3.3.1.1 Field Maintenance Support.

C.3.3.1.1.1 The contractor shall support all required maintenance actions for operations and training.

C.3.3.1.1.2 The contractor shall maintain the system at Mission Capable (MC) status. (The MC requirements are specific to systems and are defined in individual Task Orders.)

C.3.3.1.1.3 The contractor shall provide all equipment, materials and facilities, except organic supplies or government provided consumables (as specified in individual Task Orders).

C.3.3.1.1.4 The contractor shall replace equipment set components. However, to the fullest extent possible, the contractor shall utilize standard manufacturer warranties and pursue reasonably priced repair options.

C.3.3.1.1.5 The contractor shall repair or replace equipment set components on site, for equipment set components that present significant size, weight, and access issues for shipping.

C.3.3.1.1.6 The contractor shall utilize OEMs for maintenance and repair parts and services, unless the contractor qualifies (with Government approval) other sources for maintenance and repair parts and services.

C.3.3.1.1.7 The contractor shall provide Mean Time to Repair (MTTR) (Maintenance) and MTTR (Supply), and Mean Time Between Failure (MTBF) for all Authorized Stockage List/Prescribed Load List (ASL/PLL) items in accordance with individual Task Orders.

C.3.3.1.1.8 The contractor shall perform maintenance actions and support. This may include on-site maintenance or other location(s) designated in a Task Order.

C.3.3.1.1.9 The contractor shall perform maintenance above the operator level in accordance with associated Government Technical Manuals (TMs) and OEM operations and maintenance manuals, specifications, and procedures.

C.3.3.1.1.10 The contractor shall perform system hardware and software modifications and upgrades as approved by the Government to replace obsolete parts and to incorporate or apply software patches, new or improved technology, including applying all routine, urgent, and emergency work orders to equipment, as specified in individual Task Orders.

C.3.3.1.1.11 The contractor shall perform field and sustainment level maintenance as outlined in the system TMs.

C.3.3.1.1.12 The contractor shall provide the required test equipment (other than GFP).

C.3.3.1.1.13 The contractor shall provide required maintenance and repair training to Government and contractor personnel.

C.3.3.1.1.14 The contractor shall stock and maintain sufficient quantities of LRU, SRU, repair parts, and consumables to support daily logistics operations and maintenance to include Preventive Maintenance Checks and Services (PMCS).

C.3.3.1.1.15 As specified in individual Task Orders, the contractor shall perform recapitalization activities, including overhaul or restoration of equipment to improve performance or restore equipment to its original technical specification.

C.3.3.2 Supply Chain Management and Support.

C.3.3.2.1 Requisitioning.

C.3.3.2.1.1 The contractor shall inform the Field Level Logistics Clerk or representative, in writing, of any required parts that are in the Federal Logistics Information System (FLIS).

C.3.3.2.1.2 The contractor shall support Turn-Around Time (TAT) as defined in individual Task Orders.

C.3.3.2.1.3 The contractor shall provide a record of time between diagnosis and organic parts request and a record of time from the time the unit notifies the contractor of available parts and the repair of the system or subsystem needing the part(s).

C.3.3.2.1.4 The contractor shall procure, stock, and maintain sufficient quantities of consumables and spares to support daily operations, meet all requests (e.g. field training exercises), and provide for surge requirements during deployments.

C.3.3.2.1.5 The contractor shall procure and stock parts in response to DMSMS as approved by the Government.

C.3.3.2.1.6 The contractor shall perform maintenance trends analyses and recommend to the Government equipment requiring root cause failure analysis. The Contractor shall conduct root cause failure analyses and provide Root Cause Failure Analyses Reports, specified in individual Task Orders.

C.3.3.2.2 Field Training Exercise and Operations.

C.3.3.2.2.1 The contractor shall support the equipment sets worldwide, wherever they are stored or deployed.

C.3.3.2.2.2 The contractor shall support field training exercises as identified by the Government.

C.3.3.2.3 Stocking and Reporting.

C.3.3.2.3.1 The contractor shall order, procure, track, receive, store, issue, transport/ship/ and dispose of supplies, tools, repair parts, consumables, waste, for all consumable and non-consumable components, and provide related reports, to include usage rates, as specified in individual Task Orders.

C.3.3.2.4 Logistics and Warehousing.

C.3.3.2.4.1 The contractor shall maintain supplies, consumables, expendables/durables and repair parts in support of normal and contingency operations.

C.3.3.2.4.2 The contractor shall follow Government-approved TM requirements.

C.3.3.2.5 Property and Control.

C.3.3.2.5.1 The contractor shall maintain configuration control to include the performance of configuration audits for all identified hardware and software configuration items, and keep records for each.

C.3.3.2.5.2 The contractor shall notify the Government of any parts requisitions that have been determined obsolete by vendors, OEMs, and subcontractors.

C.3.3.2.6 Calibration.

C.3.3.2.6.1 The contractor shall provide for the maintenance, repair and calibration of all test equipment used in conjunction with maintenance troubleshooting and repairing of systems in accordance with OEM specifications and relevant TMs.

C.3.3.2.7 Monitoring of Shelf Life.

C.3.3.2.7.1 The contractor shall monitor expiration dates and shelf life of consumables and expendables.

C.3.3.2.7.2 The contractor shall manage materials with shelf life expiration dates to optimize use and reduce waste.

C.3.3.2.8 Product Support Assessments and Analysis.

C.3.3.2.8.1 The contractor shall conduct a wide range of supportability analyses within the systems engineering process to ensure the system is developed and acquired with the optimal support system and infrastructure.

C.3.3.2.8.1.1 The primary techniques used in these analyses shall include, but are not limited to: Failure Mode, Effects and Criticality Analysis (FMECA); Fault Tree Analysis (FTA); Reliability Centered Maintenance (RCM);

Level of Repair Analysis (LORA); Maintenance Task Analysis (MTA); Core Logistics Analysis (CLA); Source of repair analysis; depot source of repair analysis; Calibration Requirements Analysis (CRA); Packaging, Handling, Storage, and Transportation (PHS&T) analysis, and DMSMS analysis.

C.3.3.2.8.2 The contractor shall provide reports and recommendations to the Government using an analytical methodology, as specified in individual Task Orders.

C.3.3.2.9 Training Development.

C.3.3.2.9.1 Provided source data by the Government, the contractor shall develop training products, including, but not limited to: Course Conduct Information Packages, Instructional Media Packages, Lesson Descriptions, and Online interactive media based on guidance received by the Government.

C.3.3.2.10 Technical and Equipment Publication Services.

C.3.3.2.10.1 Provided source data by the Government, the contractor shall develop and produce validated technical publications in accordance with military standards to include illustrations. Electronic publications and interactive electronic publications are included in these Services.

C.3.3.2.11 Total Package Fielding (TPF) Services.

C.3.3.2.11.1 Integrated Logistics Support (ILS). The contractor shall provide logistics support services as follows:

C.3.3.2.11.1.1 ILS Reviews. The contractor shall host ILS conferences. The ILS conference may be hosted via various media methods and shall be conducted in accordance with the requirements of individual Task Orders.

C.3.3.2.11.1.2 Conference Proceedings. The contractor shall document the proceedings of each conference.

C.3.3.2.11.2 New Equipment Training (NET).

C.3.3.2.11.2.1 The contractor shall conduct NET classes in accordance with the Government provided Course Conduct Information Package and Instructional Media Package or other documentation or in accordance with the requirements specified in a Task Order. NET training shall include hands-on training.

C.3.3.2.11.2.2 The contractor shall provide training sessions in CONUS and OCONUS locations.

C.3.3.2.11.3 Total Package Fielding.

C.3.3.2.11.3.1 The contractor shall coordinate with the Government representative in conducting an inventory and operational check of systems at fielding sites. Total inspection times will be estimated for each delivery order.

Fielding locations will accompany each individual Task Order. The contractor shall use the Government-furnished data collection forms for annotating results of inventories and operational checks.

C.3.3.2.11.4 Training Material.

C.3.3.2.11.4.1 The contractor shall update Course Conduct Information Packages, Instructional Media Packages, and Lesson Descriptions based on guidance received by the Government at ILS reviews.

C.3.3.2.11.5 Transport of Equipment and Materials.

C.3.3.2.11.5.1 The contractor shall provide transportation for training equipment and training materials to and from the training sites. The contractor shall coordinate with the Government for shipment of training materials to CONUS and OCONUS locations.

C.3.3.2.12 Provisioning.

C.3.3.2.12.1 The contractor shall determine the range and quantity of items (spares, LRUs, SRUs, repair parts, special tools, test equipment, support equipment) required to support and maintains and end item of materiel, typically via a Logistics Support Analysis-036 report. The LSA-036 report provides these lists for provisioning requirements: Provisioning Parts List (PPL); Long Lead Time Items List (LLTIL); Repair Item List (RIL); Interim Support Items List (ISIL); Tools and Test Equipment List (TTEL); Common and Bulk Items List (CBIL); Design Change Notices (DCN); System Configuration Provisioning List (SCPL); Short Form Provisioning Parts List (SFPPL); and Post Conference List (PCL).

C.3.3.2.12.2 The contractor shall provide Provisioning Technical Data to the Government.

C.3.3.2.12.3 The contractor shall screen potential provisioning items using the FLIS and provide a report of all provisioning items.

C.3.3.2.12.4 The contractor shall plan and organize a Provisioning Preparedness Conference(s) to review Provisioning Technical Data (PTD) for completeness prior to Provisioning Conference(s).

C.3.3.2.12.5 The contractor shall plan and organize a Provisioning Conference(s) to formalize the presentation of recommended spares, where the Source, Maintenance, and Recoverability (SMR) codes will be approved by the Government.

C.3.3.2.12.5 The contractor shall document and provide the proceedings of each conference IAW ELINs A004, A005, and A006 and as specified in individual Task Orders.

C.3.3.2.12.6 The contractor shall provide a post conference provisioning list to the Government as defined in individual Task Orders.

C.3.3.3 Product Support Analysis.

C.3.3.3.1 Decision Analysis.

C.3.3.3.1.1 Provided specific program data and information, the contractor shall conduct a decision analysis which compares product support alternatives to identify and examine the mission and business impacts, risks, and sensitivities. Analyses shall include, but are not limited to: Business Case Analysis (BCA); Economic Analysis (EA); and Cost-Benefit Analysis (CBA).

C.3.3.3.1.2 The contractor shall provide the Government a final report and recommendation based on the analysis performed, as specified in individual Task Orders.

C.3.4 Engineering Services.

C.3.4.1 Engineering Assessments and Analysis.

C.3.4.1.1 The contractor shall conduct analyses to ensure quality systems are developed and acquired which meet user needs with measurable improvements to mission capabilities. The primary techniques used in these analyses include, but are not limited to: Reliability, Availability, and Maintainability (RAM) analysis, Manufacturer Readiness Assessments (MRAs), and Technology Readiness Assessments (TRAs).

C.3.4.1.2 The contractor shall provide reports of analyses results and provide recommendations to the Government using an analytical methodology.

C.3.4.2 Technical Manual and Software Updates.

C.3.4.2.1 The contractor shall provide source data for Government TMs.

C.3.4.2.2 The contractor shall update systems with IA as updates become available.

C.3.4.2.3 The contractor shall keep on hand, up-to-date publications and manuals required to support the systems.

C.3.4.3 Configuration Control.

C.3.4.3.1 The contractor shall host Configuration Control Board (CCB) meetings with Government participation.

C.3.4.3.2 The contractor shall record all decisions of CCB meetings and make them available to the Government.

C.3.4.3.3 The contractor shall update technical data and documentation for approved change proposals as required in individual Task Orders.

C.3.5 Security.

C.3.5.1 This contract will generate up to and including Secret information in the performance of this contract. A Contract Security Classification Specification, DD Form 254, applies and is provided in Section J of this contract.

The contractor shall submit an Operations Security Plan for classified Task Orders IAW ELIN A010, unless otherwise specified in a Task Order.

C.3.5.2 Antiterrorism and Operations Security (AT/OPSEC). The contractor shall comply with AT/OPSEC requirements as specified in individual task orders and Section H of this contract.

C.3.6 Quality Assurance.

C.3.6.1 The contractor shall implement and maintain the quality assurance processes as relevant to each system or item supported and in accordance with individual Task Orders.

C.3.6.2 The contractor shall implement and maintain procedures that document, measure, and ensure quality assurance and customer satisfaction. The contractor shall make this information available to the Government upon request.

C.3.6.3 Performance Outcomes. The Government will use a Quality Assurance Surveillance Plan (QASP) for individual Task Orders to assess overall contractor performance ensuring that systematic quality assurance methods are utilized to validate that the contractor's quality control efforts are timely, effective, and provide the stated results.

C.3.6.3.1 The Government may assess the contractor’s performance through the use of one or more of the following metrics: (Additional metrics may be included at the Task Order level as this list is not exhaustive.)

• Operational Availability (Ao): Ao represents system “uptime” and considers the effect of reliability, maintainability, and Mean Logistics Delay Time (MLDT). It is the quantitative link between readiness objectives and supportability. Calculations for Ao will be specified in individual Task Orders.

• Inherent Availability (Ai): Availability of a system with respect only to operating time and corrective maintenance. Ai ignores standby and delay times associated with preventive maintenance as well as Mean Logistics Delay Time (MLDT) and may be calculated as the ratio of Mean Time Between Failure (MTBF) divided by the sum of MTBF and Mean Time To Repair (MTTR), that is Ai =

MTBF/(MTBF+MTTR).

• MLDT: Indicator of the average time a system is awaiting maintenance and generally includes time for locating parts and tools; locating, setting up, or calibrating test equipment; dispatching personnel;

reviewing technical manuals; complying with supply procedures; and, awaiting transportation. The MLDT is largely dependent upon the logistics support structure and environment.

• Mean Maintenance Time (MMT): A measure of item maintainability taking into account both preventive and corrective maintenance. Calculated by adding the preventive and corrective maintenance time and dividing by the sum of scheduled and unscheduled maintenance events during a stated period of time.

• MTBF: For a particular interval, the total functional life of a population of an item divided by the total number of failures (requiring corrective maintenance actions) within the population. This includes time, rounds, miles, events, or other measures of life unit. A basic technical measure of reliability recommended for use in the Research and Development (R&D) contractual specification environment, where “time” and “failure” must be carefully defined for contractual compliance purposes.

• Mean Time Between Maintenance (MTBM): A measure of reliability that represents the average time between all maintenance actions, both corrective and preventive.

• MTTR: The total elapsed time (clock hours) for corrective maintenance divided by the total number of corrective maintenance actions during a given period of time.

• Logistics Response Time (LRT): The period of calendar time from when a failure/malfunction is detected and validated by the maintainer to the time that the failure/malfunction has been resolved.

This includes: the time from when a need is identified until the provider satisfies that need, all associated supply chain and maintenance time, and delivery times of parts.

C.4.0 OPTION 1 - Phase-In (Transition) (Contract Line Item Number (CLIN) 0006):

C.4.1 The “Phase In” is the period of transition from one contract to another, defined as the time period occurring at the end of the period of performance of the current contract (or Task Order) that overlaps with the beginning of a new Task Order.

C.4.2 The contractor shall implement the individual Task Order phase-in approach and execution strategy provided in its individual Task Order proposal and IAW ELIN A007. The contractor shall prevent any disruption of services while ensuring system readiness.

C.4.3 The contractor shall provide management resources and structure for oversight and management of the individual Task Order phase-in effort.

C.4.4 The contractor shall provide sufficient and appropriate contractor personnel to participate in a transition kick-off conference call or meeting with the Government and the incumbent contractor, as specified in individual Task Orders.

C.4.5 The contractor shall conduct a joint inventory with the incumbent Task Order contractor and the Government, transfer the GFP, and ensure access to Government facilities within the phase-in period. The contractor shall log all GFP into the database for Government viewing and monitoring.

C.4.6 The contractor shall document all discrepancies identified during the phase-in inventory process and submit the report to the Contracting Officer’s Representative (COR) for resolution IAW ELIN A008.

C.4.7 The contractor shall coordinate with the Government and outgoing contractor to accomplish the following:

C.4.7.1 Transfer of documents and data (including all software and source code for supported systems and all related development tools), and receipt of output of LIS maintenance data, either in flat file format or other agreed upon format.

C.4.7.2 Maintain and transfer of warranties and other agreements with OEMs. (The warranties apply to the components and are typically valid for one year.)

C.4.7.3 Obtain assistance for locating existing data, reports, and equipment.

C.4.7.4 Coordinate and integrate inputs into the outgoing contractor’s reports during the transition period.

C.5.0 OPTION 2 - Phase-Out (Transition) (CLIN 0007):

C.5.1 The phase-out transition period is defined as the time period occurring at the end of the period of performance of a Task Order that overlaps with the beginning of the next Task Order or contract. The outgoing contractor shall submit a Phase-Out Transition Plan IAW ELIN A009. During this transition period, the outgoing contractor’s responsibilities shall include at a minimum:

C.5.1.1 Completion of employee notifications, identification of and cooperation with incumbent for retention of key personnel by successor.

C.5.1.2 Turn-over of work-in-process.

C.5.1.3 Transfer of key control to the Government.

C.5.1.4 Removal of contractor equipment and property.

C.5.1.5 Data and information transfer.

C.5.1.6 Deletion of password access to Government systems, installation clearance actions (including turning-in of identification cards), and other actions required to ensure continuity of operations.

C.5.1.7 Clean-up of contractor work areas.

C.5.1.8 Conduct of a full joint inventory and property transfers, to include the following:

C.5.1.8.1 Transference of all GFP, including all records.

C.5.1.8.2 Turn-in of and shipment of Government-owned, leased and/or rented storage and maintenance facilities, as specified in individual Task Orders.

C.5.1.8.3 Reconciliation of property accounts.

C.5.1.8.4 Documentation of all discrepancies identified during the phase-out inventory IAW ELIN A008.

C.5.1.9 Transfer full operation and complete contract responsibility to the successor Task Order Contractor.

C.6.0 Acronym List

Ai Inherent Availability AOR Area of Responsibility (military geographic region) Ao Operational Availability AR Army Regulation ASL Authorized Stockage List AT Antiterrorism BCA Business Case Analysis CBA Cost-Benefit Analysis CBIL Common and Bulk Items List CBRNE Chemical Biological Radiological Nuclear High Yield Explosive CCB Configuration Control Board CDRL Contract Data Requirements List CLA Core Logistics Analysis CLIN Contract Line Item Number CLS Contractor Logistics Support Services CONUS Continental United States COR Contracting Officer’s Representative CRA Calibration Requirements Analysis DAU Defense Acquisition University DCN Design Change Notice DoD Department of Defense DoDD Department of Defense Directive DMP DMSMS Management Plan DMSMS Diminishing Manufacturing Sources and Material Shortages EA Economic Analysis FAR Federal Acquisition Regulation FLIS Federal Logistics Information System FMECA Failure Mode, Effects and Criticality Analysis FTA Fault Tree Analysis GFE Government Furnished Equipment

GFP Government Furnished Property HQDA Headquarters, Department of the Army ILS Integrated Logistics Support ISIL Interim Support Items List JE-CLaSS II Joint Enterprise Contracted Logistics and Support Services II JPEO-CBRND Joint Program Executive Office for Chemical, Biological, Radiological and Nuclear Defense JTR Joint Travel Regulations LIS Logistics Information System LLTIL Long Lead Time Items List LORA Level of Repair Analysis LRT Logistics Response Time LRU Line Replaceable Unit MA IDIQ Multiple Award, Indefinite Delivery/Indefinite Quantity MC Mission Capable MLDT Mean Logistics Delay Time MMT Mean Maintenance Time MTA Maintenance Task Analysis MTBF Mean Time Between Failure MTBM Mean Time Between Maintenance MTTR Mean Time To Repair MRA Manufacturer Readiness Assessment NET New Equipment Training OCONUS Outside Continental United States ODS Ozone Depleting Substances OEM Original Equipment Manufacturer OPSEC Operations Security PBL Performance Based Logistics PCL Post Conference List PHS&T Packaging, Handling, Storage, and Transportation PLL Prescribed Load List PMCS Preventative Maintenance Checks and Services PTD Provisioning Technical Data PWS Performance Work Statement QASP Quality Assurance Surveillance Plan RAM Reliability, Availability and Maintainability SCPL System Configuration Provisioning List SFPPL Short Form Provisioning Parts List SMR Source, Maintenance, Recovery SRU Subsystem Replaceable Unit TAT Turn-Around Time TPF Total Package Fielding TRA Technology Readiness Assessment TTEL Tools and Test Equipment Items List RAM Reliability, Availability, and Maintainability RCM Reliability Centered Maintenance RIL Repair Items List TM Technical Manual WMD Weapons of Mass Destruction