PWS_DFA__3_September_2019-DRAFT.pdf

FORT BLISS, TEXAS

PERFORMANCE WORK

STATEMENTS (PWS)

FOR

DINING FACILITY ATTENDANT (DFA) SERVICE

SECTION C.1

GENERAL

C.1.1. General: This is a non-personal services contract to provide Dinning Facility Attendant (DFA) service support. The Government will not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

C.1.2. Description of Services/Introduction: The Contractor shall provide all supervision, labor, equipment, materials, supplies, transportation, and other items and non-personal services necessary to perform DFA services at Fort Bliss, Texas as defined in this Performance Work Statement (PWS) except for those items specified as Government furnished property and services. The Contractor shall perform to the standards in this contract.

C.1.3. Background: Fort Bliss supports the 1st Armored Division, 32nd Army Air and Missile Defense Command, Brigade Modernization Command (BMC), Joint Task Force North, William Beaumont Army Medical Center (WBAMC), and the German Air Forces Command. The post has Infantry, Stryker, and Heavy Brigade Combat Teams with support from Aviation, Fires, Air Defense, Sustainment, Signal, and Military Police units culminating in over 26,000 active duty military and 34,000 family members. Fort Bliss also employs over 4,800 Civilians and provides various services to over 32,000 military retirees. In addition, Team Bliss members mobilize and de-mobilize over 22,000 Soldiers, Sailors, Airmen, and Marines annually. Currently there are a total of four (4) DFA facilities available at Fort Bliss.

C.1.4. Scope: This contract includes all functions, normally performed by a Dining Facility Attendant operation. The Contractor shall be responsible for DFA Services as described in this Performance Work Statement (PWS) in accordance with the applicable laws and regulations (see Section C.6 of this PWS).

C.1.5. Period of Performance: The period of performance shall be for twelve (12) months. The Period of Performance POP.

Base: 29 September 2019 thru 28 September 2020 Option Period 1: 29 September 2020 thru 28 March 2021 Option Period 2: 29 March 2021 thru 28 September 2021

C.1.6. Quality Control, Quality Control is the responsibility of the Contractor. The Contractor is responsible for the delivery of quality services to the Government (see Section I, FAR 52.246-1, Contractor Inspection Requirements).

C.1.6.1.The Contractor shall develop, implement and maintain an effective Quality Control System which includes a written Quality Control Plan (QCP). The QCP shall implement standardized procedure/methodology for monitoring and documenting contract performance to ensure all contract requirements are met. The Contractor’s QCP shall contain a systematic approach to monitor operations to ensure services provided adhere to the requirements of the contract. The QCP, as a minimum, shall address continuous process improvement; procedures for scheduling, conducting and documentation of inspection; discrepancy identification and correction; corrective action procedures to include procedures for addressing Government discovered non-conformances; procedures for root cause analysis to identify the root cause and root cause corrective action to prevent re-occurrence of discrepancies; procedures for trend analysis; procedures for collecting and addressing customer feedback/complaints. The Contractor shall provide its QCP including a key control plan (C.1.11) and a lock combination control plan (C.1.12) to the Contracting Officer (KO) within 30 days after contract award; changes to the QCP after award shall be submitted to the KO for approval no later than five working days prior to the proposed changes being implemented.

C.1.6.2. Corrective Actions. At any time it is determined by the KO that the quality control system, personnel, instructions, controls, tests, or records are not providing results that conform to contract requirements, action shall be taken by the Contractor to correct the deficiency.

C.1.7. Quality Assurance.

C.1.7.1 The Government will evaluate the Contractor’s performance under this contract in accordance with (IAW) the Performance Assessment Plan (PAP). This plan is a Government only document primarily focused on what the Government must do to assure that the Contractor has performed IAW the requirements of the PWS of this contract. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable quality level.

C.1.7.2. Post Award Conference/Periodic Progress Meetings: The Contractor shall attend a post award orientation conference convened by the KO within 30 days of contract award. Additionally, the Contractor shall participate in quarterly progress meetings to review the contract performance. At these meetings the KO will apprise the Contractor of any concerns with performance, discuss any strategic planning and changes in troop movements as they relate to the provision of food services, as well as afford the Contractor the opportunity to identify issues or concerns affecting its ability to perform the contracted services.

C.1.7.3. Hours of Operation.

C.1.7.4. Normal Duty Hours. The Contractor is responsible for conducting business, between the hours of 4:30 AM and 7:30 PM, Monday through Friday, except on Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

C.1.7.5. Federal Government Holidays:

New Year’s Day 1st day of January Martin Luther King Jr.'s Birthday 3rd Monday of January Presidents Day 3rd Monday of February Memorial Day Last Monday of May Independence Day 4th day of July Labor Day 1st Monday of September Columbus Day 2nd Monday of October Veterans Day 11th day of November Thanksgiving Day 4th Thursday of November Christmas Day 25th day of December

C.1.8. Place of Performance: The dining facilities listed in this contract are located at Fort Bliss, Texas.

C.1.9. Type of Contract: The Government will award a firm fixed price, single award, indefinite delivery indefinite quantity Dining Facility Attendant Services contract.

C.1.10 Security

1.10.1. Security Requirements: The Contractor shall provide evidence of current facility security clearance at the time of the proposal submission, and must maintain the level of security required for the life of the contract. The security requirements are IAW Department of Defense Form 254, Contract Security Classification Specification.

C.1.10.2. Antiterrorism (AT) Level I Training. All Contractor and subcontractor employees (hereafter referred to Contractor employees) requiring access to Army installations, facilities, or controlled access areas shall complete Antiterrorism (AT) Level I awareness training within five (5) working days after contract start date or the effective date of employment, and on an annual basis thereafter. Certificates of completion for each affected Contractor employee shall be delivered to the KO within five (5) working days after completion of training. AT Level I awareness training is available at the following site:

https://atlevel1.dtic.mil/at. If access to a computer is not available, the Logistics Readiness Center (LRC) Security Officer will conduct AT Level I training for the Contractor employees within five (5) working days after contract start and maintain a copy of the attendance roster for one year. It will also be acceptable for the new hire to take the training on line and present the training certificate to the ATO within three (3) working days.

C.1.10.3. Access and General Protection/Security: Policy and Procedures. Contractor and all associated sub-contractors employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by Government representative). The Contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements as directed by Department of Defense (DOD), Headquarters, and Department of the Army (HQDA) and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in Contractor security matters or processes.

C.1.10.3.1. The Contractor shall notify the Contracting Officer Representative (COR) of employees who require access to the installation and have not previously had a background check, within 5 days of award of the contract. The COR will provide a background check form to the Contractor who in turn shall input the appropriate details per employee and submit the form directly to the Point of Contact at Directorate of Emergency Services (DES). Any negative results (names only) from the background check will be transmitted from DES to the COR and the KO. The KO will enforce the results and the COR will verify compliance. It will be up to the Contractor to take appropriate action and directly coordinate with DES for information and/or appeals as needed. If during the period of the contract new personnel are hired that information shall be submitted to the COR within 5 days of new hire. It is the Contractors responsibility to inform the Government of these changes. The Contractor shall contact DES directly to schedule appointments for the Contractor’s employees that have passed the DES background check to be issued Installation Access Badges. When accessing the installation, contract employees shall be required to show at the Access Control Point a state issued driver’s license or identification and the Installation Access Badge. The Contractor shall ensure that employees that no longer require access to the installation to support this contract return the Installation Access Badge to DES prior to final termination.

Within 24 hours of the Installation Access Badge turn-in, the Contractor shall provide the COR proof that the badge has been returned to DES.

C.1.10.4. iWATCH Training. The Contractor and all associates subcontractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO. This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within five (5) working days of contract award and within five (5) working days of new employees’ commencing performance with the results reported to the COR no later than five (5) working days from employment start. The attached document can be used by the COR to satisfy this requirement.

C.1.10.5. Physical Security. The Contractor shall be responsible for securing and safeguarding all Government equipment, information, and property provided for Contractor use IAW Army Regulation (AR) 190-13, The Army Physical Security Program. At the close of each work period, the Contractor shall conduct a physical inspection of all facilities within its control and ensure Government property is properly secure.

C.1.10.5.1. Operation Security (OPSEC). All Contractor employees shall complete OPSEC Newcomer Orientation training and be briefed on the critical information by a trained Contractor appointed OPSEC officer. The Contractor shall submit OPSEC initial briefing roster to the KO within 30 days after contract start date or effective date of incorporation of the requirement into the contract, whichever applies. Any employee hired after the contract start date shall receive OPSEC Newcomer training within 30 days.

OPSEC refresher training is an annual requirement with the 12 month period starting on the date of initial training NLT the last day of the 12 month period.

C.1.10.5.2. Information Technology (IT). The Contractor shall operate information systems that process Government information in accordance with all laws, policies, and regulations applicable to the operation or use of Information Management/Information Technology (IM/IT). The Contractor shall ensure office practices, procedures, and processes using information resources and information technology are in compliance with IM/IT regulations, policies, procedures, directives, and guidance.

C.1.11. Key Control. The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control program and procedures compliant with AR 190-13, The Army Physical Security Program, to ensure that keys are controlled and safeguarded. The plan shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the

KO.

C.1.11.1. In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the KO, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

C.1.11.2. The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the KO.

C.1.12. Lock Combinations. The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Contractor’s Quality Control Plan.

C.1.12.1. Security of Classified Items, Systems and Information. The Contractor, as a general rule, shall not have access to classified information; however, should classified documents fall into the possession of the Contractor, the Contractor shall immediately contact the COR for disposition instructions.

C.1.13. Safety. The Contractor shall establish and maintain a safety plan which shall be submitted to the KO at the time of proposal.

C.1.13.1. In order to provide safety control for protection to the life and health of employees and other persons; for prevention of damage to property, materials, supplies, and equipment; and for avoidance of work interruptions in the performance of this contract, the Contractor shall comply with Safety Accident Prevention Standards: 29 Code of Federal Regulation (CFR) 1910.

C.1.14. Reporting of Fire and Safety Hazards. The Contractor shall train personnel to recognize fire and safety hazards and encourage personnel in the performance of their duties to report fire and safety hazards and unsafe conditions to their supervisor. The Contractor shall take corrective action to remedy reported deficiencies IAW the terms of this contract. The COR shall be notified of deficiencies beyond the terms of this contract.

C.1.14.1 Fire prevention & evacuation. The Contractor shall establish, follow and approve fire prevention and evacuation program. The program shall be submitted to the COR for approval no later than 20 days after contract awarded.

C.1.14.2. Environment and Occupational Safety Health Administration (OSHA). The Contractor shall comply with all local, State, and Federal environmental and occupational safety laws, rules, and regulations. Any apparent conflict between compliance with such local, State, and Federal environmental and occupational safety laws, rules, regulations, and compliance with the requirements of the contract shall be immediately brought to the attention of the KO or authorized representative for final resolution.

The Contractor shall notify the KO or authorized representative in writing in addition to any verbal notification of such conflict. The Contractor shall be liable for all fines, penalties, and costs which result from violations of, or failure to comply with, all such local State, or Federal laws, rules, and regulations.

All unsafe acts or conditions fostered by the Contractor or Contractor personnel may be grounds for the KO or authorized representative to halt any and all Contractor performance with a commensurate deduction of monies due to the Contractor until such unsafe conditions are corrected. The Contractor shall take due caution not to endanger personnel during performance of this contract. Upon discovery of a serious hazard such as, but not limited to, fire, or large fuel spill, the Contractor shall notify the KO or designated representative and COR.

C.1.14.3. Reporting Mishaps. The Contractor shall adhere to reporting of mishaps IAW AR 385-10, The Army Safety Program and DA Pamphlet 385-40, Army Accident Investigations and Reporting. In addition the Contractor shall report: (1) Injury or occupational illness to on-duty Contractors; (2) Damage to Government Furnished Material (GFM), Government Furnished Property (GFP), or Government Furnished Equipment (GFE) provided to a Contractor; (3) Contractor accidents involving Army property and personnel.

C.1.14.4. Personnel Safety. The Contractor shall immediately correct all safety deficiencies upon notification of the deficiencies by the KO, designated representative or COR, and shall notify the KO of the corrective action to be taken.

C.1.15. Contracting Officer Representative (COR): The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance;

maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, and specifications; monitor Contractor's performance and notify both the KO and Contractor of any deficiencies; coordinate availability of Government furnished property; and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

C.1.16. Personnel. For purposes of this paragraph, the term “personnel” or “employee(s)” refers to any person performing work related to this contract, including but not limited to, the Contractor’s employees, agents, representatives, or subcontractors. The Contractor shall staff this effort with trained, competent and capable employee(s) for the discipline they are assigned to. The Contractor shall ensure that employees meet all applicable federal, state, local, and installation certification, licensing, medical requirements, and qualifications to perform all assigned tasks and functions as defined in this contract prior to commencement of work. The Contractor shall not permit any personnel to work under this contract if such person is identified by a Government authorized representative to the Contractor as a potential threat to the health, safety, security, general wellbeing, or operational mission of the Army and Fort Bliss, Texas. All Contractors’ personnel shall comply with installation security and access procedures and the Contractor’s safety plan to be submitted no later than (NLT) 30 days after contract award.

C.1.16.1. Contractor’s personnel, whose tasks involve operation of any vehicles, shall possess a valid U.S. state driver’s license, etc.

C.1.16.2. Contractor’s personnel shall either be a United States Citizen or authorized to work in the United States or possess a valid U.S. Immigration T-151 or I-94, Alien Registration Card. Personnel shall be free of a criminal record. Contractor employees must obtain badges through the instillation Directorate of Emergency Services (DES). Badges will either be issued under the Contractor Verification System (CVS) program (using a Common Access Card (CAC), or under the DES Standardized Contractor ID Badge program. For identification and security purposes, Contractor’s employees shall wear stated badges at all times, when performing work under this contract. Management and administrative personnel requiring access to the Army Food Management Information System (AFMIS) or the Subsistence Total Ordering and Receipt Electronic System (STORES) will require Common Access Card (CAC) clearance to ensure access to perform their duties. Personnel requiring this access to these systems will follow security requirements outlined in AR 381-12 and AR 252-13 and local command policy requirements.

C.1.16.3. Speaking, Reading, and Understanding English. Contractor shall hire and staff personnel who can communicate with Government representative and where reading, understanding, and discussing environmental, health, and safety warnings are an integral part of an employee’s duties, Contractor’s employee shall be able to understand, read, write, and speak the English language fluently. English shall be the only language used with regard to this contract for written correspondence, discussions, and other business transactions.

C.1.16.4. Identification of Contractor Employees. The Contractor (to include subcontractors) shall provide each employee an Identification (ID) Badge, which includes at a minimum, the Company Name, Employee Name and a color photo of the employee. ID Badges for Key Personnel shall also indicate their job title. ID Badges shall be worn 100% of the time during which the employee is performing work under this contract. Each Contractor (to include subcontractors) employees shall wear the ID Badge in a conspicuous place on the front of exterior clothing and above the waist except when safety or health reasons prohibit. The Contractor (to include subcontractors) shall be responsible for collection of ID Badges upon completion of the contract or termination of employee. A listing of issued identification cards shall be furnished to the KO prior to the contract performance date and updated as needed to reflect Contractor and Subcontractor personnel changes. All contract personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed.

C.1.16.5. Installation’s Rules Apply to Contractor. Rules, regulations, direction, and requirements issued by the Commander, apply to all personnel who enter Fort Bliss, Texas, owned or controlled areas.

C.1.16.6. Conflict of Interest & Employment of Government Personnel. The Contractor shall not knowingly employ any person who is a U.S. Government employee if employing that person would create a conflict of interest. Additionally, the Contractor shall not knowingly employ any person who is an employee of the Government, either military or civilian, unless such person seeks and receives written approval according to DoD 5500.7-R, Joint Ethics Regulations (JER) by the individual’s commander or director. A copy of the authorization will be provided to the COR. In addition, the Contractor is prohibited from employing Government Quality Assurance Representatives (QAR) whom the Contractor knows or should have known are responsible for monitoring any contracts/subcontracts awarded to the service provider.

C.1.16.7. Conduct of Employees. Employees shall conduct themselves IAW installation policies concerning conduct and DoD 5500.7-R, Joint Ethics Regulation.

C.1.16.8. Employee Uniforms. Employees shall wear a clean and complete uniform when working IAW Technical Bulletin Medical (TB MED) 530, Tri-Service Food Code. Uniforms are approved by the COR

NLT 14 days prior to the start of performance. Uniforms and aprons shall be white or light pastel in color, in good repair, freshly laundered and pressed, well fitting, and color coordinated. Uniforms approved by the COR NLT 14 days prior to the start of performance. Shoes clean and of sturdy construction and shall cover the foot. Employees wear socks or hose as appropriate.

C.1.16.9. Personnel Appearance, Health and Hygiene. Contractor personnel shall present a clean, neat and professional appearance. Personnel shall comply with sanitation and food safety standards IAW TB

MED 530.

C.1.16.9.1 Employees shall smoke only in smoking designated areas.

C.1.16.10. Contractor Advertising. The Contractor shall not place or display advertising of any kind on Government property.

C.1.16.11. Contractor Vehicles. Contractor personnel shall comply with all state and installation regulations.

C.1.16.12. Key Personnel: The follow personnel are considered key personnel by the Government:

C.1.16.12.1. Project Manager (PM)/Alternate Project Manager the Contractor shall provide a PM who shall be responsible for the performance of the work (to include subcontractors). In addition the Contractor shall provide a PM with a minimum of 8 years of comparable military Dining Facility Attendant experience. The name of this person and an alternate who shall act for the Contractor when the manager is absent shall be designated in writing to the KO within three (3) days of contract award, thereafter any changes shall be provided within five (5) business days prior to expected change and no less than 24-hours after unplanned changes. The PM or alternate shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The PM or alternate shall be readily available to meet with Government representatives within 120 minutes of call. All managers must be food safety and sanitation certified IAW TB MED 530.

C.1.16.12.2. Dining Facility Manager(s). N/A for DFA.

C.1.16.12.3. Dining Facility Attendant Supervisor (s). The Contractor shall provide a Dining Facility Attendant (DFA) supervisor for each dining facility listed at TE 1 to oversee work, supervise employees, and coordinate schedules with the military dining manager to meet the specified performance standards.

The DFA supervisor must be on site full time during the dining facility operating hours. All DFA supervisors must be sanitation certified IAW TB MED 530.

C.1.16.13. Supervision of Contractor Employees. The Government will not exercise any supervision or control over Contractor or subcontractor employees while performing work under the contract. Such employees shall be accountable solely to the Contractor, not the Government. The Contractor, in turn, shall be accountable to the Government for Contractor or subcontractor employees.

C.1.17. Training. Contractor shall train employees as described below.

C.1.17.1. Sanitation. Contractor shall conduct sanitation training for all personnel as prescribed by TB MED 530, 100% of the time. Training schedules, individual records and certificates on file. The Contractor shall submit a sanitation training plan to the KO for approval 5 days prior to contract award.

C.1.17.2. Hazard Communication (HAZCOM). Train employees in the safe use of chemicals (inventory of products on hand) understanding manufacture’s product labels, and information contained on the Material Safety Data Sheets (MSDS). Training shall be IAW Title 29, Code of Federal Regulation Part 1910.1200, and Hazard Communication. Training schedules, individual records and certificates on file.

C.1.17.3. Nutrition. NA for DFA

C.1.17.4. Headcount/Cashier: NA for DFA

C.1.17.5. Equipment Operator/Maintenance. The Contractor shall conduct equipment operating, cleaning, and maintenance training. Dining facility attendances and maintenance personnel shall be trained IAW manufacturer instructions and operating manuals 100% of the time. Training schedules, individual records and certificates on file. Training conducted IAW requirements listed at Section C.5.

C.1.17.6. Food Safety. The Contractor shall conduct safety orientation for all employees IAW TB MED 530.

C.1.17.7. Customer Service. The Contractor shall train managers and servers in basic customer service.

The Contractor shall provide four hours of initial training and four hours semi-annual refresher. Training focused on courtesy to customers. Training schedules, individual records and certificates on file.

C.1.18. Meal Serving Hours. Meal serving hours are listed at TE 1.

C.1.18.1. Expanded Serving Hours. Expanded meal serving hours listed at TE 1. The Government will notify the Contractor to provide services or discontinue services 4 hours in advance. Service invoiced IAW Contract Line Item Number (CLIN) entitled "DFA Services”. Note: Government payment will be made at a prorated hourly rate; e.g., if services are extended for 45 minutes, payment will be made at 3/4 of the hourly rate.

C.1.18.2. Consolidation of Dining Facilities. The Contractor shall open additional and close operating dining facilities as required by the installation feeding mission. Services added or deleted IAW “Changes" clause of this contract. Contractor provides service, or discontinues service, by way of a 48 hour advance notification.

C.1.18.3. Contingency Plan. The Contractor shall provide and maintain a contingency plan for continuation of performance of services under this contract should labor disputes/strikes, subcontractor defaults, terrorist acts, mobilizations/deployment and buildup of forces occur. The Contractor shall provide a written plan and submitted to the KO not later than 20 days after award of contract. Plan must be approved by the Government.

C.1.18.4. Performance Evaluation Meetings. The Contractor shall attend performance meetings with Government representatives.

C.1.18.5.The Contract manager shall meet weekly with the COR during the first three months and often as deemed necessary thereafter.

C.1.18.6. Employee Meals. Employees may purchase meals in their assigned facility up to 30 minutes before or after their shift, while on duty. In accordance with current Food Service Regulations, employees pay the standard meal rate. Employees observed eating Government subsistence (or snacking) shall pay for the appropriate meal.

C.1.18.7. Family Member Meals. Family members of those employees scheduled to work during the holiday meal serving period are permitted to purchase the Thanksgiving and Christmas day holiday meals in the employees assigned dining facility.

C.1.18.8. Reduced Services for Power Outage/Mechanical Failure. The Government may request reduced services during power outage or equipment failure. Dining Facility Attendant labor staffed to operate dishwashing machine equipment shall be reduced. Paper ware and utensils shall replace china and silverware during power outage or equipment failure. If services are reduced, the cost shall be prorated in accordance with price schedule.

C.1.18.8.1. Breakfast meal service at Dining Facility Attendant (DFA) facilities shall be charged at 33.33% of the total cost to the assigned Contract Line Item Number (CLIN).

C.1.18.8.2. Breakfast and Lunch service at DFA facilities shall be charged at 66.66% of the total cost assigned to the CLIN.

C.1.18.8.3. Brunch meal service at DFA facilities shall be charged at 50% of the total cost assigned to the

CLIN.

C.1.18.8.4. Payment. The preponderance of payment shall be based on meals served versus square footage of a dining facility. In other words, the Contractor shall be paid based on meal banding or meals served at the dining facility (headcount). An example of meal banding is the Contractor shall be paid an agreed amount for a meal band of 0-500, 501-1000, 1,001-1,500, etc.

C.1.19. Phase In/Phase out Period. To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the Contractor shall have personnel on board, during the thirty

(30) day phase in/ phase out periods. During the phase in period, the Contractor shall become familiar with performance requirements in order to commence full performance of services on the contract start date. The Contractor SHALL, during the Phase-in period be responsible for all actions required to begin full Service Operations no later than the end of the Phase-In period. This includes, but is not limited to:

RECRUIT AND HIRE personnel that meet or exceed the requirements in the PWS; coordinate for the issuance of facilities, equipment, and supplies (Technical Exhibit 3) by the Government to the Contractor;

conduct all initial training cited in the PWS; issue the proper identification badges for all Contractor personnel and marking of Contractor owned vehicles IAW the PWS; establish any required Government supply accounts; order and receive any supplies required to begin performance;

and establish any Government accounts. The Contractor shall, during the Phase-out period, provide full cooperation to the Government for all actions required to transition to the new Contractor. Actions include, but are not limited to: the inventory and turn-in of all Government-furnished supplies and equipment; cleaning and inspection of all Government facilities used by the Contractor; accountability and turn-in of keys and Government-issued identifications (individual and vehicle), close-out of Government accounts; completion and submission of all records and reports; and the transfer of work performance responsibilities to the in-coming Contractor. In support of this the Contractor SHALL submit a Phase-out Plan to the KO no later than 30 calendar days before the end of the contract's last performance period.

C.1.19.1. Labor & Wages. The Contractor shall comply with the Service Act of 1965 that requires enforcement of the contract minimum wages and fringe benefits paid to service employees working on this contract and collective bargaining agreement. The Contractor shall submit an annual report.

Employees are identified by their occupational classes, rate of pay, fringe benefits and wage classifications equal to their continuous service with the company and its predecessor.

C.1.20. Strike Contingency Plan. The Contractor shall develop and maintain a strike contingency plan for continuation of performance of service under this contract should the employees strike or a subcontractor defaults. A written plan shall be submitted to the KO no later than 20 days after award of contract.

C.1.21. Infrequency Cleaning Schedule. Contractor shall submit to COR a plan within three (3) working days of contract being awarded. Changes submitted within 24 hours of when initial plan is approved. The Contractor shall furnish a cleaning plan schedule which shall contain at a minimum the list of date and time tasks required less frequently than daily are to be completed. Contractor shall maintain the schedule in each dining facility.

C.1.22. Emergency Medical Treatment. Government medical treatment will be available as the first point of medical care for on the job injuries. Employees injured on the job may use William Beaumont Army Medical Center, bldg. 777, Soldier, the Family Medical Clinic, bldg. 2496, and the Mendoza Soldier Family Care Center, bldg. 11335 (East Bliss). The Contractor shall be responsible for any charges resulting from treatment received at any Army Medical Facilities.

C.1.23. Performance Assessment. The Government will monitor the Contractor's performance to determine the effectiveness of the Contractor's quality control program/system. The Performance Assessment Plan (PAP) is an attachment for information.

C.1.24. Food Management Assistance Team (FMAT) Visits. The Department of the Army’s FMAT may conduct and assist site visit/assessment of individual dining facilities to determine effectiveness and efficiency of the overall installation food program.

C.1.25. Veterinary Service. Installation medical authority representatives will randomly inspect food service operations for compliance with sanitation standards of TB MED 530.

C.1.26. Assistance the Government will furnish technical assistance and training as specified in this contract.

SECTION C.2

DEFINITIONS/ACRONYMS

C.2 DEFINITIONS AND ACRONYMS:

C.2.1. Standard Definitions. Federal Acquisition Regulation (FAR), Dictionary of US Army Terms, AR 310-25 and Authorized Abbreviations and Brevity Code, AR 310-50, are the references for definitions and acronyms not listed below.

C.2.1.1. Acceptable Quality Level (AQL). The AQL is a designated value (percent) of defective outcomes/service that the Government indicates will be accepted using acceptable sampling techniques and procedures.

C.2.1.2. Army Federal Acquisition Regulation Supplement (AFARS). The Army's supplement to the Federal Acquisition Regulation.

C.2.1.3. Class A Telephone. Telephone service, which is unrestricted, for use on-post and commercial calls.

C.2.1.4. Class C Telephone. Telephone service, which is restricted to inter-post calls from one post telephone to another.

C.2.1.5. Commercial and Government Entity (CAGE) Code. An identification code assigned to the Contractor and is required by the KO (Property Administrator) and Contractor from the Defense Logistics Service Center. The CAGE code is also required on the annual Government facilities report. Use DD Form 2051 to request the CAGE code.

C.2.1.6. Contract Discrepancy Report (CDR). The CDR is used to formally document unacceptable performance (contract deficiencies and defects against the AQL). The use of CDR becomes the supporting documentation for contract payment deductions, fixed fee deductions, award fee, nonpayment or other actions deemed necessary by the KO. The CDR will become a part of the official contract file.

C.2.1.7. Contract Administrator. The official Government representative delegated authority by the KO to administer a contract. This individual is normally a member of the appropriate Contracting/Procurement career field and advises on all technical contractual matters.

C.2.1.8. Contractor. A supplier or vendor awarded a contract to provide specific supplies or services to the Government. The term used in this contract refers to the prime.

C.2.1.9. Contracting Officer. A person with authority to enter into, administers, and/or terminates contracts, and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

C.2.1.10. Contracting Officer Representative (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

C.2.1.11. Corrective Action Request (CAR). A term used primarily in lieu of a CDR. The CAR is used to formally document unacceptable performance (contract deficiencies and defects against the AQL). The use of CAR becomes the supporting documentation for contract payment deductions, fixed fee deductions, award fee, nonpayment or other actions deemed necessary by the KO. The CAR will become a part of the official contract file.

C.2.1.12. Defective Service. A service output that does not meet the standard of performance associated with the PWS.

C.2.1.13. Deliverable. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

C.2.1.14. Government-Furnished Property (GFP) or Government Property (GP). Property in the possession of, or directly acquired by, the Government and subsequently made available to the Contractor.

C.2.1.15. Key Personnel. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS.

When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

C.2.1.16. Local Access Network Connections (LAN). An installation landline connecting the Army Management Information System modules to the mainframe computer system.

C.2.1.17. Lot. The total number of service outputs in an evaluation period; as defined in the AQL column of the Performance Requirement Summary. The lot size is used to determine the sample size (or number of inspections).

C.2.1.18. Percent of Sample Found Defective. A percentage determined by dividing the number of defects by the sample size. The resulting number is used to make an equitable deduction from the contract price or award fee for non-performance.

C.2.1.19. Performance Requirements Summary (PRS). The PRS identifies key performance indicators and standards that represent logical service outputs that will be evaluated by the Government to assure the Contractor is fulfilling the terms of the contract.

C.2.1.20. Performance Standard. A measurable output or result associated with the performance-based description of a requirement found in the PWS.

C.2.1.21. Performance Assessment Plan (PAP). An organized written document that specifies the surveillance methodology to be used by the Government for surveillance of Contractor performance

C.2.1.22. Physical Security. Actions that prevent the loss or damage of Government property.

C.2.1.23. Planned Sampling. A sampling (inspection) method used to evaluate Contractor tasks and services performed less frequently than daily. Evaluations that are scheduled when tasks and services are performed; e.g., receiving and storage service, field-feeding service, and tasks scheduled IAW the approved cleaning plan.

C.2.1.24. Quality Assurance. The Government procedures to verify that services being performed by the Contractor are acceptable IAW established standards and requirements of this contract.

C.2.1.25. Quality Assurance Representative (QAR). Quality Assurance Representatives are an extension of the COR to perform evaluations on the Contractor’s performance under LOGCAP contracts.

Deficiencies are documented by the COR and submitted to the QAR for follow-up and resolution through the KO.

C.2.1.26. Quality Assurance Specialist. An official Government representative concerned with matters pertaining to the contract administration process and quality assurance/quality control. Acts as technical advisor to the KO in these areas.

C.2.1.27. Quality Assurance Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of Contractor performance.

C.2.1.28. Quality Control. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

C.2.1.29. Random Sampling. A sampling (inspection) method used to evaluate contract tasks and services performed daily. It is the primary method for measuring contract performance. Each service output in a lot has an equal chance of being selected for inspection. The results of random inspections are evaluated against the number of allowable defects to determine the overall quality of the lot (service).

C.2.1.30. Sample. A sample (inspection) consists of one or more service outputs drawn at random from a lot. The number of outputs in the sample is the sample size.

C.2.1.31. Subcontractor. One that enters into a contract with a prime Contractor. The Government does not have privet of contract with the subcontractor.

C.2.1.32. Work day. The number of hours per day the Contractor provides services IAW the contract.

C.2.1.33. Work Week. Monday through Friday, except for Federal holidays unless specified otherwise.

C.2.2. Technical Definitions Peculiar to This Contract.

C.2.3. Accredited Sanitation Program: A certificate program that has been evaluated and listed by an accrediting agency as conforming to national standards that certify individuals. Managers, supervisors and food handlers shall satisfy one of the following requirements:

C.2.3.1. Satisfactorily completes the Educational Foundation of the National Restaurant Association Course in Applied Food Service Sanitation.

C.2.3.2. Pass an examination from the Educational Testing Service (ETS) showing satisfactory completion of the Food Protection Certification Program.

C.2.3.3. Satisfactorily complete of a course of study that is offered from an accredited college or university approved by the Installation Medical Authority.

C.2.4. Army Food Management Information System (AFMIS). An automated record keeping system used in dining facilities to perform various functions that include processes and outcomes; e.g., meal production/planning; head counting; subsistence ordering; receipt and storage; and equipment replacement planning. These functions provide the capability to create and adjust menus, shopping lists, and production schedules; make requests against subsistence inventories; facilitate returns to inventory;

provide inventory accountability; perform headcount entries; and inquire against a variety of files. The AFMIS is a web based system that operates from a standard computer within each dining facility.

C.2.5. Army Food Program. A comprehensive program which encompasses all phases of food service, from; procurement, inspection, transportation, storage, distribution, issue and sale, preparation, and serving meals in garrison dining facilities and in the field.

C.2.6. Army Ration Credit System (ARCS). An issue and accounting procedure used by appropriated fund dining facilities. Dining facilities that operate within the Army Ration Credit System are charged for the dollar value of subsistence issued and obtain credit for meals served.

C.2.7. Basic Allowance for Subsistence (BAS). A cash allowance paid to military personnel in lieu of subsistence.

C.2.8. Basic Daily Food Allowance (BDFA). The computed monetary daily ration for a soldier. This value, expressed in dollars, is allocated for food cost authorized to feed one soldier daily. The dollar amount (allowance) is computed quarterly using actual costs of a selected sampling of food items (market basket) used in dining facilities.

C.2.9. Brunch. A meal consisting of food items served during breakfast and lunch. This combined meal is served during an extended time period beginning at early or mid-morning and ending shortly after the noon hour. When a brunch is served a supper follows.

C.2.10. Clean. Free of visible signs of food, food residues, ingredients, grease, soap and foreign matter.

C.2.11. Critical Control Point. An essential point in the flow of food, at which control can be applied so that a food safety hazard can be prevented, eliminated or reduced to an acceptable level.

C.2.12. Diner Satisfaction. An indicator of how well the Contractor is meeting or exceeding contract requirements and established quality levels of food and service. Diner satisfaction is obtained utilizing a verity of surveys and comments programs to obtain diner feedback.

C.2.13. Dinner. Typically the third meal of the day, or evening meal of each day, served during late afternoon or early evening.

C.2.14. Dinnerware. Eating, drinking, and serving utensils for table use, such as flatware including knives, folks, and spoons; hollowware including bowls, cups, serving dishes, and tumblers; and plates.

C.2.15. Dining Facility Account. The dining facility account is a record of food purchased, issued, used, and on hand as reflected in dollars.

C.2.16. Dining Facility Attendant (DFA) Service. Those activities which comprise janitorial and custodial functions within a dining facility including, but not limited to; sweeping, mopping, scrubbing, trash removal, dishwashing, waxing, stripping, buffing, window washing, pot and pan cleaning and related quality control.

C.2.17. Dining Facility Operations (DFO) Subsystem. NA for DFA

C.2.18. Discount Meal Rate. The rate charged to reimburse the Government for subsistence at Army appropriated fund dining facilities.

C.2.19. Educational Foundation of the National Restaurant Association (NRA). Educational Foundation of the National Restaurant Association, (20 North Wacker Drive, Chicago, IL 60606) is a non-profit education foundation created by restaurateurs and other food service executives and governed by a board of trustees, representing all sectors of the industry and associated academic and commercial institutions.

C.2.20. Educational…