W911SG-16-T-3008_Amendment_Modification_12Sep16.pdf

0010827873-0001

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83)

Prescribed by GSA

FAR (48 CFR) 53.243

The reason for this amendment is to answ er questions gathered from prospective vendors and make several administrative changes.

(1) Request for Proposal changed to Request for Quote.

(2) 100% Small Business changed to 100% Service Disabled Veteran Ow ned Small Business.

This solicitation has been extended for four (4) days and w ill end on 16 September 2016 at 12:00 p.m. (MST).

1. CONTRACT ID CODE PAGE OF PAGES

1 53

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 12-Sep-2016

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street, County, State and Zip Code) X W911SG-16-T-3008

X 9B. DATED (SEE ITEM 11)

02-Sep-2016

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer X is extended, is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE

RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

12-Sep-2016

CODE

MICC - FORT BLISS

MICC FORT BLISS

BUILDING 111 PERSHING ROAD

FORT BLISS TX 79916-6812

W911SG 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE

See Item 6

FACILITY CODECODE

EMAIL:TEL:

W911SG-16-T-3008

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 30 - BLOCK 14 CONTINUATION PAGE

The following have been added by full text:

QUESTIONS AND RESPONSES

Question(s): Is there an incumbent contractor providing these services or is this a new requirement? Is this network support being done at the present time or is this a new implementation? IE no other vendor is currently performing this support. Who is the incumbent contractor? What is the incumbent contract value and contract number? May we receive POC info for the current on-site incumbent? Who was the contractor? Where can I get a copy of the contract? Is there an incumbent for this effort and if so whom and what contract #? I am reviewing the subject opportunity. Is there an incumbent contractor currently performing this work? If so, who is the contractor? The Workload Data suggests this is not a new requirement. Can you confirm whether this is a new requirement or contract renewal? If it is a renewal, can you provide the contract number of the current contract? Is there an incumbent contractor performing these services? Can you provide the current contract number, awardee and awarded value? What was the bid tabulation for last year?

Response: There is no incumbent contractor providing these services. This is a new requirement. There is not a contract or contract option in place for this requirement.

Question(s): For purposes of vendor evaluation has the government determined that price is more important than capability to perform the job? Is past performance weighted heavier than technical capability? Which item is weighted the most important? Price, Past Performance, Technical Capability?

Response: In accordance with the Federal Acquisition Regulation Clause (FAR) Part 52.212-2 (a) Evaluation – Commercial Items (Oct 2014) The Government will award a contract resulting from this solicitation to the responsible offeror whose offer conforming to the solicitation will be most advantageous to the Government, price and other factors considered. The following factors shall be used to evaluate offers:

1. Technical Capability to meet the Government requirements.

2. Price

3. Past Performance

The evaluation factors for this solicitation considers technical capabilities above price and price is considered above past performance.

Question: Past Performance instructions are silent regarding the requirement to submit a past performance questionnaires/references. What is the minimum number of references Offerors are required to submit?

Response: The Government will conduct a performance risk evaluation based upon the past performance of the offerors and their proposed major subcontractors as it relates to the probability of successfully performing the solicitation requirements. In conducting the performance risk evaluation, the Government may use data provided by the offeror and data obtained from other sources including PPIRS. The Government may elect to consider data obtained from other sources that it considers current and accurate. A best practice is to limit the past performance evaluation to a few most recent and relevant contracts.

Question: Is this bid for an annual contract or multi-year?

Response: Yes. This requirement is being solicited as a multiple year contract with a base year plus four option years. The following information is provided:

Base Year September 2016 – September 2017 Option Year I September 2017 – September 2018 Option Year II September 2018 – September 2019 Option Year III September 2019 – September 2020 Option Year VI September 2020 – September 2021

Question(s): Confirming that this is a draft solicitation. The information for this solicitation released on the 2nd of September states that this is a draft - Do you have an anticipated release date for the actual solicitation? While attempting to analyze/qualify the subject opportunity, I was unable to find any instructions to offeror. Is this the final solicitation or is it still in draft stage? Will there be further instructions/guidance given regarding Volume instructions? Is this solicitation still a draft or final? If this is a draft, what is the anticipated timeline for the final RFP release? The RFP is listed as DRAFT but the opportunity was issued as a Combined Synopsis/Solicitation. RFP sections available, mainly instruction to offerors, evaluation criteria and formatting of responses (volumes, page limitations).There were no formal submission instructions that would accompany an RFP. Is this a RFP or RFQ?

Where to send responses? Where would I be able to locate the RFP?

Response: There will be an amendment to the solicitation to correctly reflect this solicitation as a request for quote (RFQ) not a request for proposal (RFP).

Question: Is there a local vendor preference?

Response: No.

Question: Is there any bonding required?

Response: No.

Question(s): The posting on FBO identifies this as a SDVOSB set aside, but the information in the solicitation states it is a Small Business set aside. Can you please clarify? If solicitation is SDVOSB set aside, would the contracting office consider a direct award under FAR 19.1406, assuming that the contract would not exceed the $4M award price? FBO has the solicitation marked as an SDVOSB set-aside, the solicitation document page 31 does not conform. Please advise which is correct. Would like confirmation that this opportunity is a Small Business Set Aside (SBSA) and NOT set aside for Disabled Veterans? The set-aside is listed in the announcement on FBO as SDVOSB, but the Combined Synopsis/Solicitation indicates 100% Small Business set-aside.

Response: There will be an amendment to the solicitation to correctly reflect this requirement as a Service- Disabled Veteran Owned Small Business set-aside. The contracting officer will award the contract in accordance with the Federal Acquisition Regulation (FAR).

Question: When our person is on sick or vacation, do we need to supply a backup?

Response: Yes. The contractor has a responsibility to perform the contract in according with the performance work statement.

Question(s): Can you confirm that this work requires 1 FTE? If not how many FTEs? Is this a full time on-site position (i,e 1920 worked hours per year)? How many dedicated personnel are assigned to this program currently? Is it the Government’s desire to have the IT Personnel located full time on site or can the IT staff monitor from Contractor Facility and be dispatched to Fort Bliss as needed? CLIN 0001 on the SF1449 indicates that Ft. Bliss requires only one

FTE on this contract. Given the magnitude of this effort, will Ft. Bliss entertain an alternative staffing plan? Can you provide an estimated staffing plan, as part of the workload data?

Response: The staffing will likely require 2 to 3 individuals due to the locations of the supported systems.

Remote access is rarely used and onsite service will be required 90 percent of time. Remote monitoring from off installation will not be an option.

Question: What is the platform the TAP is running on? Any further details of the system the TAP is running on.

Response: The desktops are currently running Windows 7 Army Gold Master.

Question: For the support services to be provided, will this be a 24X7 operation?

Response: No. Services are required from 0800-1700 hours.

Question(s): In the synopsis it states that the technician will perform services via phone, email and onsite. Can the technician install a remote management tool on the 550-600 classroom computers for proactive monitoring?

Response: No. No remote software will be installed on the computers.

Question(s): Is there a security clearance requirement for technicians to work? Will this RFQ require my company to have a special security clearance to bid? 2. In section 4.2 the government states, "the contractor shall possess and maintain a secret facility clearance." Several of our employees have a secret clearance but does the company need to maintain a secret clearance? Since there are no services provided anywhere but at the government facility (Ft. Bliss)?

Response: There is not a requirement to have a secret clearance facility; however, the employees providing services are required to have and maintain a secret clearance.

Question(s): Does the DHR SFL-TAP currently receive IT support from a vendor? If so, how many IT technicians support this contract?

Response: No. Functions are currently performed by government personnel.

Question: Will the contractor be provided a workspace during business hours 0800-1700?

Response: Yes. Work space is provided.

Question(s): The solicitation states that work orders should be resolved within 72 hours, 95% of the time per month. Currently how many issues on average are submitted per month? Can you provide historical work order count? How many service requests were entered per day? How many required onsite repair vs remote? The solicitation shows the Workload data on page 102 of 103 by category of ticket. Can you provide the number of tickets opened, by month, for the past year?

Response: Per day data is unavailable, but per month data is 425, with almost all requiring on site visits.

Question(s): The statement “The IT technician will troubleshoot problems with desktop computers, network connectivity, phones, and other peripherals via phone, email, or in person permitting the mission accomplishment of training to move forward without undue delays” seems to indicate that the resultant contract may be for on-call support. Is this correct, or does the government desire to have technician’s onboard Fort Bliss during the normal working hour and then respond via email or phone for after hour requests for support?

Response: Technicians will normally only be required to provided support from 0800-1700 hours.

Question(s): For example, we offer remote monitoring and software updates from our corporate office, would that be allowed or does the individual performing the remote work need to be located in one of the Fort Bliss locations?

What software application is currently being used for Remote Monitoring? Is the Government open to using other remote monitoring software? Is the Government interested in proactive monitoring and patch management for the desktops or only reactive monitoring once a user has reported an issue? Section 5.1 states Assistance can consist of remote access into the users workstation. Can the remote assistance be performed off site?

Response: Remote access is usually limited from the Fort Bliss worksite location and only for limited personnel using NEC software. Currently we are not using remote access.

Question: Will the government provide all replacement equipment if something breaks down? Example if a keyboard is broken will the government purchase replacement.

Response: Yes. The Government will repair or replace damaged government property not caused by the contractor.

Question: Can the call center be located in Dallas-fort worth area with onsite staff at fort bliss?

Response: No. The call center must be located on site.

Question: Will the contractor need to have staff at every building or just at one site with providing service in other buildings as needed?

Response: The Contractor will work out of a designate building located on Fort Bliss.

Question: In order to properly price a firm fixed price solicitation can you please provide the time period and quantity of the workload data listed on page 102-103 of the solicitation?

Response:

FUNCTION Jan-

Feb-

Mar-

Apr-

May -15

Jun-

Jul-

Aug-

Sep-

Oct-

Nov-

Dec-

AG Work Orders Internal

Simple Task 127 75 174 76 148 133 110 111 112 152 124 202

Complex Task 1 6 2 5 2 2 4 3 2 4 6 8

AG Work Orders External

TCO Duties Phone LAN Drops

4 3 3 26 12 4 3 5 5 12 8 5

Network Account Request

7 6 3 29 2 5 4 3 1 10 2 6

Service Request 8 5 12 10 11 10 64 7 1 9 9 16

Equipment Installation

Printers 11 7 11 27 3 7 7 9 25 12 8 6

Printer User Profile 7 4 15 26 4 5 4 3 3 12 4 8

Printer Network (Static IP)

4 7 4 12 3 5 7 3 2 4 6 8

New GC Image / Re- Image

6 10 3 16 4 10 10 13 7 7 4 7

Computer Training

IMO Training 5 4 5 4 4 4 4 4 4 4 4 4

IMO Emails 77 58 37 91 82 64 49 75 61 74 151 79

Equipment Orders 4 2 0 0 2 4 0 1 1 6 3 5

Equipment Quotes 11 2 0 0 2 4 0 1 1 6 3 6

Classroom Maintenance

4 4 4 4 4 4 4 6 4 4 4 4

IAVA Patches 138 76 38 107 133 272 185 262 291 469 673 375

SOP / AUP 0 0 0 0 0 0 0 0 0 0 0 0

SFL-TAP SharePoint Site

0 0 0 0 0 0 0 0 0 0 0 0

SFL-TAP Web Site 0 0 0 0 0 0 0 0 0 0 0 0

IMO Internal Listing

Software Inventory 1 1 1 1 1 1 1 1 1 1 1 1

Toner Inventory 1 1 1 1 1 1 1 1 1 1 1 1

Question: The solicitation states that there are "33 to 38 permanent user systems". What specifically are those systems, and what is the level of monitoring effort required?

Response: The systems are Windows desktops running Army Gold Master. All system require the same level of monitoring for update patches and other updates.

Question: Currently, the NEC at Ft. Bliss requires computer support technicians like the ones in this contract to possess either a current CompTia A+ or Net+ certificate. Paragraph 5. General, suggests that both are required. Is this correct? Will the contractor have to provide support? If so what certifications will be required other than

MCSC?

Response: In accordance with Performance Work Statement Section 1.13.9. “Special Qualifications. Contractor and any sub-Contractors shall possess and maintain at a minimum the following training/certifications throughout the life of this contract: CompTIA A+, NET+, and Security+ Certifications. Additionally, they shall possess an appropriate Computing Environment Certification or current computing certificate as directed by DoD. A Microsoft Certified Technology Specialist in Microsoft Windows 7 and above. Incumbents are required to stay current on the Microsoft operating systems, Office products and Adobe products. The Contractor shall submit copies of these certifications with their proposal.”

Question: Paragraph "5.3. Notification.", mentions entering notes into the work order database. Can you provide the names of the database(s) required to be used in this contract?

Response: The database is a locally created excel/access database use to monitor workload.

SECTION SF 1449 - CONTINUATION SHEET

SOLICITATION/CONTRACT FORM

The required response date/time has changed from 12-Sep-2016 12:00 AM to 16-Sep-2016 12:00 AM.

The following have been modified:

PERFORMANCE WORK STATEMENT

INFORMATION TECHNOLOGY SPECIALIST

PART 1

GENERAL INORMATION

1. General. This is a non-personal services contract to provide Information Technology (IT) support services. The Government will not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn, is responsible to the Government.

1.1. Description of Services/Introduction. The Contractor shall provide all personnel, supervision, and other items and non-personal services necessary to perform IT support services on the Fort Bliss Campus Area Network located at Fort Bliss within the Soldier for Life –

Transition Assistance Program (SLF-TAP), as defined in this Performance Work Statement

(PWS) except for those items specified as Government furnished property and services. The

Contractor shall perform to the standards in this contract.

1.2. Background.

The U.S. Army established Soldier For Life in July 2012 to maintain trust with our Army Family during and after service. This initiative is designed to enable Soldiers, Retired Soldiers, Veterans and Families to leave military service "career ready", and connect to an established network to find employment, education and health resources through the use of online resources. SFL works to synchronize the efforts of the more than 46,000 organizations who seek to assist

Service Members, Veterans, and Families. The endstate of the SFL campaign are Soldiers, Veterans, and Families leave military service “career ready” and find an established network of enablers connecting them with the employment, education, and health resources required to successfully reintegrate into civilian society.

1.3. Objectives. The Contractor shall provide IT support to SFL-TAP staff, faculty and students.

This includes monitoring and maintaining the organization’s 33 to 38 permanent user systems and 550 to 600 classroom desktop computers, laptops, printers, and all ancillary items related to these systems. The IT technician will troubleshoot problems with desktops computers, network connectivity, phones, and other peripherals via phone, email, or in person permitting the mission accomplishment of training to move forward without undue delays.

1.4. Scope. This contract includes all functions, tasks and responsibilities normally performed by an IT network Technician. The Contractor shall be responsible for providing support upon receipt of a work request until completion of the issue in accordance with (IAW) Standard

Operating Procedures (SOPs), supporting a wide range of equipment including but not limited to:

desktop systems, laptop systems, local and networked printers scanners, fax machines, peripherals, operating systems, various application software and limited support for contracted copiers.

1.5. Period of Performance. The period of performance shall be for a one (1) year base period, and four (4) one-year option periods. Period of performance shall commence 5 days after award of contract.

Base Year September 2016 – September 2017

Option Year I September 2017 – September 2018

Option Year II September 2018 – September 2019

Option Year III September 2019 – September 2020

Option Year VI September 2020 – September 2021

Note: Period of performance shall commence 5 days after receipt of award. Exact dates to be adjusted at time of award.

1.6. Quality Control. Quality Control is the responsibility of the Contractor. The Contractor is responsible for the delivery of quality services to the Government IAW the terms and conditions contained in Federal Acquisition Regulation (FAR) 52.246-1 entitled, “Contractor Inspection

Requirements” and applicable sub-clauses pertaining to quality control.

1.6.1. Quality Control System. The Contractor shall develop, implement and maintain an effective Quality Control System which includes a written Quality Control Plan (QCP). The

QCP shall implement standardized procedure/methodology for monitoring and documenting contract performance to ensure all contract requirements are met. The Contractors’ QCP must contain a systematic approach to monitor operations to ensure acceptable services are provided to the Government. The QCP, as a minimum, shall address continuous process improvement;

procedures for scheduling, conducting and documentation of inspection; discrepancy identification and correction; corrective action procedures to include procedures for addressing

Government discovered non-conformances; procedures for root cause analysis to identify the root cause and root cause corrective action to prevent re-occurrence of discrepancies; procedures for trend analysis; procedures for collecting and addressing customer feedback/complaints. The

Contractor shall provide to the Government their quality control documentation within 30 days after contract award; changes to the QCP after award shall be submitted to the KO and COR within five (5) working days prior to the proposed changes thereafter. After acceptance of the quality control plan the Contractor shall receive the Contracting Officer’s (KO) acceptance in writing of any proposed change to their QC system in regard to this contract.

1.6.2. Corrective Actions. At any time it is determined by the KO that the quality control system, personnel, instructions, controls, tests, or records are not providing results which conform to contract requirements, action shall be taken by the Contractor to correct the deficiency. If a

Contract Deficiency Report (CDR) is issued the Contractor shall develop a Corrective Action

Plan (CAP) which identifies the root cause, Corrective Action (CA) for the root cause, CA for the specific non-conformance and CA to the root cause to prevent recurrence and a timeline for completion.

1.7. Quality Assurance. The Government will evaluate the Contractor’s performance under this contract IAW the Quality Assurance Surveillance Plan (QASP). This plan is a Government only document primarily focused on what the Government must do to assure that the Contractor has performed IAW the requirements of the PWS of this contract. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable deficiency rate(s) as illustrated within the PWS and Performance Requirements Summary (PRS).

1.7.1. Contracting Officer Representative (COR). The COR will be identified by separate letter.

The COR monitors all technical aspects of the contract and assists in contract administration.

The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, and specifications; monitor Contractor’s performance and notify both the KO and Contractor of any deficiencies; coordinate availability of

Government furnished property; and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.7.2. Post Award Conference/Periodic Progress Meetings. The Contractor shall attend any post award conference convened by the contracting activity or contract administration office IAW

Federal Acquisition Regulation Subpart 42.5, Post Award Orientation. The KO, COR, and other

Government personnel, as appropriate, may meet periodically with the Contractor to review the

Contractor’s performance. At these meetings the KO will apprise the Contractor of how the

Government views the Contractor’s performance and the Contractor shall apprise the

Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be considered into the overall contract price.

1.8. Hours of Operation.

1.8.1. Normal Duty Hours. The Contractor is responsible for conducting business, between the hours of 0800 to 1700, Monday through Friday local time except Federal holidays or when the

Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. For other than firm fixed price contracts, the

Contractor shall not be reimbursed when the Government facility is closed for the above reasons.

The Contractor shall at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. The Contractor shall maintain stability, number of workers and continuity of the workforce during the period of performance.

1.8.2. Federal Government Holidays.

a. New Year’s Day 1st day of January

Martin Luther King Jr.'s Birthday 3rd Monday of January

President’s Day 3rd Monday of February

Memorial Day Last Monday of May

Independence Day 4th day of July

Labor Day 1st Monday of September

Columbus Day 2nd Monday of October

Veterans Day 11th day of November

Thanksgiving Day 4th Thursday of November

Christmas Day 25th day of December

b. When one of the above designated legal holidays falls on a Sunday, the following

Monday will be observed as a legal holiday. When a legal holiday falls on a Saturday, the preceding Friday is observed as a legal holiday. This list of holidays relates to

Government duty days and is not intended to supplement or otherwise alter the provisions of any Wage Determination regarding applicable paid holidays.

c. It is understood and agreed between the Government and the Contractor that observance of such days by Government personnel shall not be a reason for an additional period of performance, or entitlement of compensation except as set forth within the contract. In the event the Contractor’s personnel work during the holiday, the Contractor may reimburse them; however, no form of holiday or other premium compensation will be reimbursed either as a direct or indirect cost, other than their normal compensation for the time worked, unless stipulated otherwise. This provision does not preclude reimbursement for authorized overtime work if applicable.

d. When the Department of Defense grants excused absence to its employees, the

Contractor agrees to continue to provide sufficient personnel to perform critical tasks already in operation or scheduled, and shall be guided by the instructions issued by the

KO or the COR. Changes in employee work schedules shall comply with the terms and conditions of the contract, to include payment provisions.

e. If Government personnel are furloughed, the Contractor shall contact the KO or the COR to receive direction.

1.9. Place of Performance. The work to be performed under this contract shall be performed on the Fort Bliss West in buldings 503, 725 and 1045 all located at the following addresses: 503

Pershing Road, 1045 Band Street and 725 Custer Road. Main office wil be located in building

500 at 500 Shannon Road.

1.10. Type of Contract. The Government will award a firm, fixed price contract.

1.11. Security.

1.11.1. Authorized Systems. Contractor shall use only Government provided Automated

Information System (AIS) when on Government networks. Government AIS configuration shall conform to Army Regulation (AR) 25-2, Information Assurance, and all other appropriate DoD, Department of the Army, and Installation Management Command (IMCOM) regulations.

1.11.2. Remote Access. In accordance with AR 25-2 Remote Access connection by a Contractor owned or personally owned computer to a Government network or computer is prohibited.

1.11.3. Authorized Devices. Connection of a Contractor owned or personally owned device to a

Government network or computer is specifically prohibited. Examples of such devices include, but are not limited to, PDA’s, thumb drives, USB hard drives, cameras, iPads, and iPods.

1.11.4. Authorized Software. Use of any software not owned by the Government is specifically prohibited. Software not permitted on Government Automated Information Sysytem (AIS) includes, but is not limited to, Contractor owned software, personally owned software, shareware, freeware, and public domain software.

1.11.5. Access and General Protection/Security: Policy and Procedures. The Contractor and all associated sub-Contractor employees shall comply with applicable installation, facility, and area commander installation/facility access and local security policies and procedures (provided by

Government representative). The Contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by the installation Provost Marshal Office, Director of Emergency Services, or Security Office.

Contractor workforce shall comply with all personal identity verification requirements as directed by Department of the Army (DoD), Headquarters Department of the Army (HQDA), and/or local policy. In addition to the changes, otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in Contractor security matters or processes. The

Contractor shall obtain a Common Access Card (CAC) for those employees? whose functions require access to systems or facilities controlled by the CAC. The Contractor Representative shall notify Government Contractor Verification System (CVS) Trusted Agent (TA) of new employee CAC requirements. Company representative shall provide all personal data required to process CVS application with the TA, including security investigation requirements.

Contractor employee shall obtain CAC at the local Defense Eligibility Enrollment

System/Realtime Automated Personnel Identification System (DEERS/RAPIDS) terminal when application is approved. Contractor employee shall inform Corporate Facility Security Officer

(FSO)/Security Manager of approval/denial of CAC application. The Contractor shall be responsible for implementation and follow-up. Failure, inability, or delay in obtaining the CAC does not relieve the Contractor from performing under the terms of the contract. The Contractor shall be responsible for notifying the Government when an employee departs so the card can be inactivated. The Contractor shall be responsible for retrieving the CAC and returning it to the issuing facility.

1.11.5.1. The Contractor shall notify the COR of employees who require access to the installation and have not previously had a background check, within five (5) days of award of the contract. The COR will provide a background check form to the Contractor who in turn shall input the appropriate details per employee and submit the form directly to the Point of Contact

(POC) at Directorate of Emergency Services (DES). Any negative results (names only) from the background check will be transmitted from DES to the COR and the KO. The KO will enforce the results and the COR will verify compliance. It will be up to the Contractor to take appropriate action and directly coordinate with DES for information and/or appeals as needed. If during the period of the contract new personnel are hired that information shall be submitted to the COR within five (5) days of new hire. It is the Contractors responsibility to inform the Government of these changes. The Contractor shall contact DES directly to schedule appointments for the

Contractor’s employees that have passed the DES background check to be issued Installation

Access Badges. When accessing the installation, contract employees shall be required to show at the Access Control Point a state issued drivers license or identification and the Installation

Access Badge. The Contractor shall ensure that employees that no longer require access to the installation to support this contract return the Installation Access Badge to DES prior to final termination. Within 24 hours of the Installation Access Badge turn-in, the Contractor shall provide the COR proof that the badge has been returned to DES.

1.11.6. Government Sponsorship. The Government will sponsor Contractor personnel for access to necessary information local databases. The POC, SLF-TAP Transition Services Manager will provide access to ACAPXXI database and sponsor Army Knowledge Online and Common access Card. The POC name will be given to the Contractor at time of award.

1.11.7. Section 508 Compliant. All Electronic and Information Technology (EIT) services procured through this contract shall meet the applicable accessibility standards of 35 Code of

Federal Regulation (CFR) 1194, Electronic Code of Federal Regulation, unless an agency exception to this requirement exists. 36 CFR 1194 implements Section 508 of the Rehabilitation

Act of 1973, as amended, and is viewable at: http://www.access-board.gov/sec508/508standards.htm

1.11.8. National Agency Check. The Contractor shall ensure that all of its personnel requiring/having access to the Fort Bliss Campus Area network have a current National Agency

Check (NAC). This information shall be submitted to the COR’s security manager in the form of a Contractor visit request. These same individuals shall also successfully complete the DoD

Cyber Awareness Training and complete a Fort Bliss Acceptable Use Policy (Form 5063-E or current form in effect).

1.11.9. Security Requirements. Contractor personnel performing work under this contract shall have a secret clearance at time of the proposal submission, and shall maintain the level of security required for the life of the contract. The Contractor shall bear the cost of obtaining the clearances. The security requirements are IAW the Department of Defense Contract Security http://www.access-board.gov/sec508/508standards.htm http://www.access-board.gov/sec508/508standards.htm

Classification Specification Form DD254. Contractors seeking security clearance shall be a

U.S. Citizen and provide proof of citizenship prior to clearance assurance, IAW DoD5220.22-M.

1.11.10. Physical Security. The Contractor shall be responsible for safeguarding all

Government equipment, information and property provided for Contractor use IAW AR 190-13, The Army Physical Security Program. At the close of each work period, Government facilities, equipment and materials shall be secured.

1.11.11. Key Control. The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. (NOTE: All references to keys include key cards). No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be incorporated within the Contractor’s Quality

Control Plan or submitted to the COR for approval NLT five (5) working days after award. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the KO, COR and Security Manager.

a. In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the KO, re-key or replace the affected lock or locks; however, the

Government, at its option, may replace the affected lock or locks or perform re-keying.

When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

b. The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the KO.

1.11.13. Lock Combinations. The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Contractor’s

Quality Control Plan.

1.11.14. Security of Classified Items, Systems, and Information. The Contractor, as a general rule, shall not have access to classified information; however, should classified documents fall into the possession of the Contractor, the Contractor shall immediately contact the COR for disposition instructions.

1.11.15. Antiterrorism/Operations Security (AT/OPSEC).

a. OPSEC Training. New Contractors shall complete Level 1 OPSEC training within 30 calendar days of their reporting for duty. All Contractors shall complete annual OPSEC

Awareness training (IAW AR 530-1). Department of Human Resourses (DHR) OPSEC

Officer will provide training.

b.AT Level 1 Training. All Contractors shall complete Level 1 AT training within 30 calendar days after contract start date and annual AT Level 1 awareness training if they remain over 365 days. The Contractor shall submit certificates of completion for each affected Contractor employee and subcontractor employee to the COR within 35 calendar days after contract start date. AT Level 1 awareness training can be provided by a qualified AT Officer or can be taken on-line at https://jkodirect.jten.mil/Atlas2/faces/page/login/Login.seam

c. iWATCH Training. All Contractor Employees shall be briefed on local iWATCH within

30 calendar days after contract start date. This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to appropriate agency. iWATCHcan be taken on-line at https://www.bliss.army.mil/iWATCH

d. Contractor Employees Who Require Access to Government Information Systems. All

Contractor employees, including subcontractor employees, requiring access to a

Government information system shall be registered in the Army Training & Certification

Tracking System (AT&CTS) at commencement of services and shall successfully complete the DoD Cyber Awareness Challenge Training required for the level of support identified within this PWS prior to access to the information system and then annually thereafter. AT&CTS registration and training is completed online at https://ia.signal.army.mil/DoDIAA

e. Handling or Access to Classified Information. The Contractor shall comply with FAR

52.204-4, Security Requirements. This clause involves access to information classified

“Confidential,” “Secret,” “or “Top Secret” and requires Contractor to comply with the

Security Agreement (DD Form 441), including the National Industrial Security Program

Operating Manual (DoD 5220.22-M), and any revisions to DoD 5220.22-M, notice of which has been furnished to the Contractor.

1.12. Safety. The Contractor shall establish and maintain a safety plan of which a draft plan shall be submitted to the KO at the time of proposal. Contractor’s final Safety Plan shall be submitted no later than 30 calendar days after contract award.

1.12.1. Safety Control. In order to provide safety control for protection to the life and health of employees and other persons; for prevention of damage to property, materials, supplies, and equipment; and for avoidance of work interruptions in the performance of this contract, the

Contractor shall comply with Safety Accident Prevention Standards: 29 CFR 1910, Occupational

Safety and Health Standards. The Contractor shall comply with the above and all other applicable DoD, Army, Federal, State, and Local safety and health requirements.

https://jkodirect.jten.mil/Atlas2/faces/page/login/Login.seam https://www.bliss.army.mil/iWATCH https://ia.signal.army.mil/DoDIAA

1.12.2. Reporting of Fire and Safety Hazards. The Contractor shall train personnel to recognize fire and safety hazards and encourage personnel in the performance of their duties to report fire and safety hazards and unsafe conditions to their supervisor. The Contractor shall take corrective action to remedy reported deficiencies IAW the terms of this contract. The COR shall be notified of deficiencies beyond the terms of this contract.

1.12.3. Environment and OSHA. The Contractor shall comply with all Local, State, and Federal environmental and occupational safety laws, rules, and regulations. Any apparent conflict between compliance with such local, State, and Federal environmental and occupational safety laws, rules, regulations, and compliance with the requirements of the contract shall be immediately brought to the attention of the KO or authorized representative for final resolution.

The Contractor shall notify the KO or authorized representative in writing in addition to any verbal notification of such conflict. The Contractor shall be liable for all fines, penalties, and costs which result from violations of, or failure to comply with, all such Local, State, or Federal laws, rules, and regulations. All unsafe acts or conditions fostered by the Contractor or

Contractor personnel may be grounds for the KO or authorized representative to halt any and all

Contractor performance with a commensurate deduction of monies due to the Contractor until such unsafe conditions are corrected. The Contractor shall take due caution not to endanger personnel during performance of this contract. Upon discovery of a serious hazard such as, but not limited to, fire, or large fuel spill, the Contractor shall notify the KO or designated representative and COR.

1.12.4. Reporting Mishaps. The Contractor shall adhere to reporting of mishaps IAW AR 385-

10, The Army Safety Program, and DA Pam 385-40, Army Accident Investigations and

Reporting. In addition the Contractor shall report: (1) Injury or occupational illness to on-duty

Contractors; (2) Damage to Government Furished Matierial (GFM), Government Furnish

Prprperty (GFP), or Government Furnish Equipment (GFE) provided to a Contractor; (3)

Contractor accidents involving Army property and personnel.

1.12.5. Personnel Safety. The Contractor shall immediately correct all safety deficiencies upon notification of the deficiencies by the KO, designated representative, or COR, and shall notify the KO of the corrective action to be taken.

1.13. Personnel. For purposes of this paragraph, the term “personnel” or “employee(s)” refers to any person performing work related to this contract, including but not limited to, the Contractor’s employees, agents, representatives, or subcontractors. The Contractor shall staff this effort with trained, competent and capable employee(s) for the discipline they are assigned to. Contractor personnel shall present a clean, neat and professional appearance. The Contractor shall ensure that employees meet all applicable federal, state, local, and installation certification, licensing, medical requirements, and qualifications to perform all assigned tasks and functions as defined in this contract prior to commencement of work. The Contractor shall not permit any personnel to work under this contract if such person is identified by a Government authorized representative to the Contractor as a potential threat to the health, safety, security, general well being, or operational mission of the Army and Fort Bliss, Texas. All Contractors’ personnel shall comply with installation security and access procedures and the Contractor’s final Safety Plan.

1.13.1. Drivers License. Contractor’s personnel, whose tasks involve operation of any vehicles, shall possess a valid U.S. state driver’s license, applicable for the type and class of vehicle being operated.

1.13.2. Citizenship. Contractor’s personnel shall either be a United States Citizen or authorized to work in the United States or possess a valid U.S. Immigration T-151 or I-94, Alien

Registration Card.

1.13.3. Speaking, Reading, and Understanding English. Contractor shall hire and staff personnel who can communicate with Government representatives and where reading, understanding, and discussing environmental, health, and safety warnings are an integral part of an employee’s duties, Contractor’s employee shall be able to understand, read, write, and speak the English language fluently. English shall be the only language used with regard to this contract for written correspondence, discussions, and other business transactions.

1.13.4. Identification of Contractor Employees.

a. The Contractor (to include subcontractors) shall provide each employee an

Identification (ID) Badge, which includes at a minimum, the Company Name, Employee Name and a color photo of the employee. ID Badges for Key Personnel shall also indicate their job title. ID Badges shall be worn at all times during which the employee is performing work under this contract. The Contractor (to include subcontractors) employees shall wear the ID Badge in a conspicuous place on the front of exterior clothing and above the waist except when safety or health reasons prohibit. The Contractor (to include subcontractors) shall be responsible for collection of ID Badges upon completion of the contract or termination of employee. A listing of issued identification cards shall be furnished to the KO prior to the contract performance date and updated as needed to reflect Contractor and Subcontractor personnel changes.

b. All contract personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials.

c. Contractor personnel shall ensure that all documents or reports produced by

Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed.

1.13.5. Installation’s Rules Apply to Contractor. Rules, regulations, direction, and requirements issued by the Commander, apply to all personnel who enter Fort Bliss, Texas, owned or controlled areas.

1.13.6. Conflict of Interest & Employment of Government Personnel. The Contractor shall not knowingly employ any person who is a U.S. Government employee if employing that person would create a conflict of interest. Additionally, the Contractor shall not knowingly employ any person who is an employee of the Government, either military or civilian, unless such person seeks and receives written approval according to DoD 5500.7-R, Joint Ethics Regulations (JER) by the individual’s commander or director. A copy of the authorization will be provided to the

COR. In addition, the Contractor is prohibited from employing Government Quality Assurance

Representatives (QAR) whom the Contractor knows or should have known are responsible for monitoring any contracts/subcontracts awarded to the service provider.

1.13.7. Conduct of Employees. Employees shall conduct themselves IAW installation policies concerning conduct and DoD 5500.7-R, Joint Ethics Regulation. The KO may require the

Contractor to remove from the job site any employee working under this contract for reason of misconduct, security, found to be, or suspected to be under the influence of alcohol, drugs, or other incapacitating agents. Contractor employees shall be subject to dismissal from the premises if such action is necessary in the best interests of the Government.