Draft_PWS.pdf

PERFORMANCE WORK STATEMENT (PWS)

Hall of Fame Interactive, WHINSEC

Part 1

General Information

1. GENERAL: This is a non-personnel services contract to provide the Hall of Fame Interactive monitor/screen activity for the Western hemisphere Institute for Security Cooperation (WHINSEC). The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform the Hall of Fame Interactive monitor/screen activity as defined in this Performance Work Statement except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.

1.2 Background: This interactive activity will provide the ability for visitors to access a virtual “Hall of Fame” directory that will provide historical and current information for WHINSEC. It will serve as a virtual display and provide an overview of the organization.

1.3 Objectives: - Provide message of upcoming events during non-usage.

- Provides photos and biography of previous “Hall of Fame” graduates

- Directory of Departments, includes location, Dir. Name, telephone, other

- Chain of Command Listing

- Provide history and other information requested by WHINSEC.

1.4 Scope: The contractor shall use commercial of the shelf software to create/modify an interactive application that will be installed in a government provided computer system, it will interact with a large touch screen monitor. The contractor shall provide, install and integrate the touch screen monitor; sound bar and both monitor and sound bar wall mounts. The contractor shall accomplish this task within 90 days of contract award.

1.5 Period of Performance: 90 days from contract award.

1.6 General Information

1.6.1 Quality Control: The contractor shall develop and maintain an effective quality control program (QCP) to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which he assures himself that his work complies with the requirement of the contract. The contractor shall provide a written QCP to the KO and COR within 5 working days from contract award. After acceptance of the quality control plan the contractor shall receive the contracting officer’s acceptance in writing of any proposed change to his QC system.

1.6.2 Quality Assurance: The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

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1.6.3 Recognized Holidays:

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day

1.6.4 Hours of Operation: The contractor is responsible for conducting business, between the hours of 0800-1700 hrs Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

For other than firm fixed price contracts, the contractor will not be reimbursed when the government facility is closed for the above reasons. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.6.5 Place of Performance: The work to be performed under this contract will be performed at contractor’s facility until deployment of software and installation (both hardware, software and equipment which will occur at government facilities (7301 Baltzell Ave, Fort Benning, GA (Bldg 396))

1.6.6 Type of Contract: The government will award a non-personal services contract. A firm fixed price contract will be awarded.

1.6.7 Security Requirements: The overall classification of work associated with this PWS is UNCLASSIFIED. Contract personnel working in support of this contract will require a favorably completed ANACI or NACLC, resulting in final eligibility when adjudicated the Defense Industrial Security Office or another recognized clearance adjudication facility provided they have been claimed in JPAS as an industry contractor for the awarded company.

1.6.7.1 PHYSICAL Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use

1.6.7.2 Key Control: Not used.

1.6.7.2.1. Not used.

1.6.7.2.2. Not used.

1.6.7.3 Not used.

1.6.8 Special Qualifications: The Government anticipates the following qualifications will be required to perform this effort: (See detailed requirements under Part 5 Specific Tasks): Contractor must demonstrate a minimum of 5 years of experience working experience; 3 years of experience in designing interactive sites;

demonstrated expertise in the following web development languages: Java, HTML-5, SQL, PHP, and open source code and working knowledge of how best to implement multilingual sites. At least one qualified personnel must be performing PWS task no later than five days after the contract is awarded.

1.6.9 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend a post award conference within 5 working days convened by the contracting activity, Contracting Officers Representative or contract administration office in accordance with Federal Acquisition Regulation Subpart

42.5. The contracting officer, Contracting Officers Representative (COR), and other Government personnel, will meet periodically (biweekly) with the contractor to review the contractor's performance. At these meetings the contracting officer or COR will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.6.10 Contracting Officer Representative (COR): The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance:

maintain written and oral communications with the Contractor concerning technical aspects of the contract:

issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.11 Key Personnel: The follow personnel are considered key personnel by the government: Mr. Jerson Ortiz, Chief Educational Technology, MAJ Wilkins, Alexander, Director of Logistics, alternate contract manager. The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between 8:00 a.m. to 4:30p.m., Monday thru Friday except Federal holidays or when the government facility is closed for administrative reasons.

1.6.12 Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed. When performance work is conducted in a government facilities the contractor will wear badges identifying themselves as contractor.

1.6.13 Contractor Travel: Not used.

1.6.14 Other Direct Costs: Not used.

1.6.15 Data Rights: The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. Contractor shall deliver final program/code (can be edited by the government) at the end of the performance period. This right does not abrogate any other Government rights.

1.6.16 Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may effect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.6.17 PHASE IN /PHASE OUT PERIOD: Not used.

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2. CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5. DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.6. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.8. QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9. QUALITY ASSURANCE Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11. SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.12. WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.12. WORK WEEK. Monday through Friday, unless specified otherwise.

2.2. ACRONYMS:

ACOR Alternate Contracting Officer's Representative AFARS Army Federal Acquisition Regulation Supplement AR Army Regulation CCE Contracting Center of Excellence CFR Code of Federal Regulations CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTR Contracting Officer's Technical Representative COTS Commercial-Off-the-Shelf CPU Central Processing Unit DA Department of the Army DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DMDC Defense Manpower Data Center DOD Department of Defense FAR Federal Acquisition Regulation GUI Graphical user interface HIPAA Health Insurance Portability and Accountability Act of 1996 KO Contracting Officer MAJ Major OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program TE Technical Exhibit WHINSEC Western hemisphere Institute for Security Cooperation Draf

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Services: Government will translate content the will be used as part of the interactive display.

Government will also provide WHINSEC logos, picture of personnel and campus layout as needed to complete the programing by the vendor.

3.2 Facilities: Not used.

3.3 Utilities: The Government will provide all utilities in the facility will be available for the contractor’s use in performance of tasks outlined in this PWS. If utilities are furnished, the following is required: The Contractor shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount to accomplish cleaning vehicles and equipment.

3.4 Equipment: Not used.

3.5 Materials; Not used.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Section 3 of this PWS.

4.2 Secret Facility Clearance: Not used.

4.3. Materials: The Contractor shall provide, furnish materials, supplies, and equipment necessary to meet the requirements under this PWS.

4.4. Equipment: The Contractor shall provide, lighting and sound, containers, etc. to meet the requirements under this PWS. The contractor will provide the mounting brackets to the touch display and sound bar.

The contractor will provide the sound bar and 80 inch (minimum size) touch screen display.

PART 5

SPECIFIC TASKS

5. Specific Tasks:

5.1. Basic Services. The contractor shall provide services to develop a software program/application capable of providing the ability to display photos, biographical and other information through interactive digital services. Contractor shall provide an 80 inch touch screen display (minimum size) and a separate sound bar. The purpose of this contract is to establish a cost effective software that would display the primary content "Hall of Fame" of foreign military officers who are graduates of the Western Hemisphere Institute of Security Cooperation (WHINSEC), Fort Benning, GA, provide a directory of the institution, biography, history, chain of command and other information requested by WHINSEC. The software program will interactive and can be used on a central processing unit (CPU; Computer) which will display the program on a large display (touch enabled). The application will run independently and will not be connected to the network. The contractor is encouraged to propose additional data requirements as deemed necessary to support this objective. However, the following are the minimum requirements for the personnel developing the software program for WHINSEC.

5.2 Interactive Digital Functionality.

5.2.1 Multi-Lingual Content and Interface - All content should be available for two languages.

5.2.1.1 English and Spanish languages.

5.2.1.2 Multi-lingual content/interface will not be achieved by using automated translation tools such as the Google Translate API. All of the content will be translated in-house by WHINSEC.

5.2.2 Templating: Templates will be required for various custom content types to ensure uniformity.

Examples include (but are not limited to): Welcome screen; Hall of Fame personnel pictures/bios; Directory, Chain of Command; Department location, WHINSEC and history.

5.2.3 Layout:

5.2.3.1 Friendly visual look

5.2.3.2 Easy and relaxing colors to include the WHINSEC Branding.

5.2.3.3 Use of icons/symbols/pictures to define and aid users to identify content areas.

5.2.3.4 Interactive Graphics.

5.2.3.5 Language switcher

5.2.4 Inactivity status: When there is no interaction by a user, after one minute (this timer must be adjustable) the screen will display a video or announcement. Once the screen is touched by a user the main interactive screen will show up. During the display of the video or announcement a message (bottom center) will also be displayed to “tap anywhere for main screen” (or any other message that will let the user know to start the interaction).

5.2.5 Design change: Government can make up to three (3) design change request once the main design is approved by the government.

5.2.6 Basic layout (not limited):

5.2.6.1 Welcome module

5.2.6.1.1 Chain of Command

5.2.6.1.2 Welcome Message

5.2.6.2 Directory

5.2.6.2.1 Schools; with dynamic map to each schools

5.2.6.2.2 Staff; dynamic map to office location

5.2.6.3 History; Past Leadership

5.2.6.4 Hall of Fame

5.2.6.4.1 Individual Hall of Fame inductee pages

5.2.6.4.2 Dynamic country selection with each inductee

5.2.6.4.3 Music option

5.2.7 User levels:

5.2.7.1 Basic user: day to day interaction with the display. Does not have any administrative options or cannot exit the Graphical user interface (GUI) screen to access the program.

5.2.7.2 Power user: Same as basic, but can make changes to the interactive customized GUI to insert new text message, pictures, add/change to existing layout.

5.2.7.3 Admin user: Same as basic and power, but has full rights to exit GUI screens to modify layout and make program changes to the code.

5.2.8 GUI update and change input; this will allow any power or admin user to make changes to the existing layout without making manual modifying the code.

5.2.9 Contractor shall install touch screen display and sound bar. Connections between devices must be covered or hidden from view and will not obstruct any walkway. Install, test, and troubleshoot electronic equipment to ensure functionality (Video, Audio, Program) capabilities are all integrated and controlled from the government computer system or touch screen display.

5.2.10 Contractor shall provide training to the government on operation, customization and troubleshooting of the custom interaction application.

5.2.11 Contractor shall provide 12 month support with a 2 hour response time when contacted by the government of incident.

5.3. CONTRACTOR MANAGEMENT REPORTING (CMR): The Office of the Assistant Secretary of the Army (Manpower & Reserve Affairs) operates and maintains a secure Army data collection site where the Contractor shall report ALL Contractor manpower (including subcontractor manpower) required for performance of this contract. The Contractor shall completely fill in all the information in the format using the following web address https://Contractormanpower.army.pentagon.mil. The required information includes: (1) Contracting Office, Contracting Officer, Contracting Officer’s Technical Representative (COTR) or also know as the Contracting Officer’s Representative (COR); (2) Contract number, including task and delivery order number; (3) Beginning and ending dates covered by reporting period; (4) Contractor's name, address, phone number, e-mail address, identity of Contractor employee entering data;

(5) Estimated direct labor hours (including sub-Contractors); (6) Estimated direct labor dollars paid this reporting period (including sub-Contractors); (7) Total payments (including sub-Contractors); (8) Predominant Federal Service Code (FSC) reflecting services provided by Contractor (and separate predominant FSC for each sub-Contractor if different); (9) Estimated data collection cost; (10) Organizational title associated with the Unit Identification Code (UIC) for the Army Requiring Activity (the Army Requiring Activity is responsible for providing the Contractor with its UIC for the purposes of reporting this information); (11) Locations where Contractor and sub-Contractors perform the work (specified by zip code in the United States and nearest city, country, when in an overseas location, using standardized nomenclature provided on website); (12) Presence of deployment or contingency contract language; and (13) Number of Contractor and sub-Contractor employees deployed in theater this reporting period (by country). As part of its submission, the Contractor shall provide the estimated total cost (if any) incurred to comply with this reporting requirement. Reporting period shall be the period of performance not to exceed 12 months ending September 30 of each government fiscal year and must be reported by 31 October of each calendar year. Contractors may use a direct XML data transfer to the database server or fill in the fields on the website. The XML direct transfer is a format for transferring files from a Contractor’s system to the secure website without the need for separate data entries for each required data element at the website. The specific formats for the XML direct transfer may be downloaded from the website.

PART 6

APPLICABLE PUBLICATIONS

6. APPLICABLE PUBLICATIONS (CURRENT EDITIONS) Not used.

PART 7

ATTACHMENT/TECHNICAL EXHIBIT LISTING

7. Attachment/Technical Exhibit List:

7.1. Attachment 1/Technical Exhibit 1 – Performance Requirements Summary

7.2. Attachment 2/Technical Exhibit 2 – Deliverables Schedule

7.3 Attachment 3/Technical Exhibit 3 – Sample layout of Concept Pages.

TECHNICAL EXHIBIT 1

Performance Requirements Summary The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective (The Service required—usually a shall statement)

Standard Performance Threshold (This is the maximum error rate. It could possibly be “Zero deviation from standard”)

Method of Surveillance

PRS # 1.

The contractor shall provide services to develop a software program/application capable of providing information through interactive digital services (PWS paragraph 5.1)

The contractor provided 100 percent completed program/application.

No errors in the program/application and it interacts with the touch display.

Periodic Surveillance

PRS # 2

Multi-Lingual Content and Interface (PWS paragraph 5.2.1)

Muti-lingual is available in all pages

90 percent of all text in pages have muti-lingual capabilities.

Random Sampling

PRS # 3

Contractor shall install touch screen display and sound bar (PWS paragraph 5.2.9)

Installed properly IAW with manufacture specifications. All Connections between devices covered or hidden.

No visible wires. Random Sampling

PRS # 4

Contractor shall provide training (PWS paragraph 5.2.10)

Training conducted prior to the end of the Period of Performance.

Minimum of two government personnel trained.

Random Sampling

TECHNICAL EXHIBIT 2

DELIVERABLES SCHEDULE

Deliverable Frequency # of Copies Medium/Format Submit To

The contractor shall develop and maintain an effective quality control program (PWS paragraph 1.6.1)

Within 5 working days from contract award.

1 original and 1 copies paper (hard copy original), CD/DVD in MS Word or PDF format.

COR and KO

Post Award Conference/Periodic Progress Meetings (PWS paragraph 1.6.9)

Within 5 working days from contract award and then meet biweekly.

none In person COR

Deliver final program/code (PWS paragraph 1.6.15)

Last day of the performance period

1 original DVD or other media that can store the data

COR

Develop/create interactive software/application

Within 90 of contract award none In person COR