Draft_Pest_Control_PWS.pdf

DRAFT

Pest Control Performance Work Statement

Table of Contents

1.1 General Information

2.0 Definitions

3.0 reserved. See Solicitation

4.1 Project Management

4.2 Contractor Work Plan

5.1 Expertise and Necessary Personnel

5.2 Licensing and Certification

5.2.1 Business License

5.2.2 Certification

6.1 Additional Requirements

6.2 vehicles

6.3 Equipment

6.4 Pesticides

6.5 Pesticide Storage, Mixing and Disposal

6.5.1 Pesticide Storage

6.5.2 Pesticide Mixing

6.5.3 Pesticide Disposal

6.5.4 Pesticide Spills

6.6 Personal Protective Equipment (PPE)

6.7 Occupied Spaces

7.1 Records and Reports

7.2 Pest Management Records

7.3 Reports of Conditions Conducive to Pest Infestation

8.0 Contractor Furnished Items

9.0 Security

10.0 Quality Standards and Thresholds

11.1 Schedule of Services

11.2 Informing Occupants

11.3 Missed Schedules

11.4 Household and Facility Furnishings and Government Property

12.0 Hours of Service

13.1 Response Times for Services

13.2 Service Call Work

13.4 Emergency Calls

13.5 Routine Calls

14.1 Quality Control Program

14.2 Inspection System

14.3 Checklist

14.4 Quality Control File

14.5 Quality Report

14.6 Quality Assurance Surveillance Program (QASP)

15.0 Milestone / Deliverables

Performance Work Statement

Pest Control Management

1.1 GENERAL INFORMATION

The Contractor shall provide integrated pest management (IPM) services to prevent and control a wide variety of arthropod and vertebrate pests including but not limited to cockroaches, ants, fleas, stored product pests, mosquitoes, mice, rats, bats, bees, spiders, and wasps at the Martin Army Community Hospital Complex which includes buildings 9250, 9251, 9252, 9253, 265, 266, 2298, 2412, 2515, 2828, 3216, 3255, 3271, 3306, 3415, 4202, 9204, 9212, 9215, 9216, 9219, 9220, 9222, 9240, 9241, M9249, M9250 and M925.

The purpose of this contract is to establish an environmentally sound and effective IPM program to prevent general arthropod and vertebrate pests and disease vectors from adversely affecting Army installation operations. This includes, at a minimum:

• Thoroughly inspecting all areas suspected of pest infestation(s) and surrounding areas/facilities as necessary.

• Communicating constantly with the government COR regarding planned actions and recommendations.

• Recommending structural and procedural modifications to reduce food, water, harborage and access used by pests.

• Using appropriate non-chemical technologies to control pests, where possible.

• Judiciously using pesticide products, formulations and application methods that present the lowest potential hazard to human health, non-target animals and the environment.

• Recording and reporting all integrated pest management operations including surveillance, inspections, non-chemical and chemical control.

Federal agencies are mandated by Public Law (Section 136r-1 of title 7, United States Code) to use IPM. The Contractor shall use best management practices and recognized industry standards for managing pests such as those established by national pest management organizations, and follow the guidance provided by State Pesticide Regulatory agencies and State institutions of higher learning. However, the Contractor shall be responsible for complying with all federal, DOD, Army, state, and local laws, including but not limited to DODI 4150.07, PL 91-190 the National Environmental Policy Act of 1969, PL 92- 516, the Federal Insecticide, Fungicide and Rodenticide Act of 1972, as amended and AR 200-1. This Performance Work Statement (PWS) reflects current Army and DOD requirements, policies and practices, allowing offerors to propose a price and solution to known requirements.

The Contractor shall develop and follow a Contractor Work Plan (CWP) to accomplish the requirements of this contract.

2.0 DEFINITIONS

Certified Applicator/Operator: Any individual who applies pesticides or supervises the use of pesticides, and who has been authorized to do so by successfully completing a training program approved by the EPA, followed by formal certification by DOD or a State.

Contracting Officer’s Representative (COR): An individual who is responsible for technical administration of the contract and assures proper Army surveillance of the Contractor’s performance.

Contractor Work Plan (CWP): A Contractor-developed document submitted as part of the Contractor proposal that describes how the requirements of this contract will be met. The plan establishes strategies and methods for conducting a safe, effective, and environmentally sound IPM program.

Installation Pest Management Coordinator (IPMC): The individual designated by the installation Commander to coordinate and oversee all pest management activities on the installation.

Integrated Pest Management (IPM): A planned program incorporating a wide variety of technological and management practices to achieve long-term and environmentally-sound pest suppression and prevention. IPM uses targeted, sustainable methods including education/communication, habitat modification, non-chemical control, biological control, and, where necessary, the use of pesticide compounds, formulations, and application methods that present the least potential hazard to humans and the environment. Federal Agencies are mandated by Public Law (Section 136r-1 of Title 7, USC) to use IPM.

Integrated Pest Management Plan (IPMP): A long-range, well-defined planning and operational document that describes the IPM program. Written pest management plans are required as a means of establishing and implementing IPM.

Out of Cycle Pesticide Use Request (OCPUR): The OCPUR is a supplement to the PUP. An OCPUR is a pesticide use request for pesticides that were not included in the installation’s annual Pesticide Use Proposal. (See below for information on the Pesticide Use Proposal)

Pesticide: Any substance or mixture of substances, including biological control agents, that may prevent, destroy, repel, or mitigate pests and is specifically labeled for use by the EPA. Also, any substance or mixture of substances intended for use as a plant regulator, defoliant, desiccant, or biocide. The AFPMB does not review or approve disinfectants or biocides.

Pesticide Use Proposal (PUP): The PUP documents the exact pesticides proposed to be used on an installation the following year. The pesticides listed on this proposal must be approved by the designated DoD-certified Army Pest Management Consultant through the COR and IPMC prior to use. The Army Pest Management Consultant confirms that the pesticides are registered by the EPA and State and are being used for the correct target site and pest.

3.0 RESERVED. See Solicitation

Table 1: Performance Requirements Summary Performance Objective Performance Standard Acceptable Level of Develop approved Contractor Work Plan (CWP) to include an IPM Plan.

CWP includes information required insection 4.1 and Technical Exhibit

(A) of this PWS and is submitted to

Draft CWP includes 100% of the information required in section 4.1 of this is PWS and

Templates for developing the IPM plan the COR. is submitted within 15 days of are included in Technical Exhibit (A) - contract/task award.

*electronic files provided upon request* Plan complies with federal, state

Complete one IPM Outline for each and industry best management Final CWP submitted within 30 pest for each site type [Technical practice standards. days of receipt of COR Exhibit (A)].

Army approval through the COR.

comments on the draft.

Successfully implement all aspects of the CWP is followed. IPM standards are met 100% of approved CWP for all pests/sites identified the time for all services for each in this PWS. Plan must be followed for Pests are controlled to the pest for each site type.

scheduled services as well as standards specified in the CWP unscheduled services, as appropriate. IPM outlines. CWP is followed 100% of the time for all services for each

All IPM standards must be met:

All sites thoroughly inspected before pest for each site type.

starting control efforts.

• Report prepared and submitted to COR on conditions conducive to pest infestation.

• Non chemical pest management operations as a first resort to the maximum extent possible.

• Judicious use of pesticides where pesticide applications are necessary.

• Surveillance implemented to monitor pest populations and effectiveness of control measures.

• Pest management operations

Pests are controlled to the standards specified in the CWP IPM outlines 80% of the time for each pest for each site type.

Submission of all required documentation Army approval through COR. Reports submitted “on time” listed in the PWS and summarized in 90% of the time.

Exhibit (B). 100% of required reports submitted on time in accordance with specifications Reports required to be in Technical Exhibit (B).

100% of required reports submitted contain required information.

corrected by the Contractor less than 25% of the time.

4.1 PROJECT MANAGEMENT

The Performance Based Contracting (PBC) approach requires careful coordination of project activities to ensure that all stakeholders are kept informed of the project status, existing or potential problems, and any changes required to prudently manage the project and meet the needs of the Installation's project stakeholders and decision makers. The Contractor shall be responsible for the following project management activities:

4.2 Contractor Work Plan

The Contractor shall develop and maintain a detailed Contractor’s Work Plan (CWP).

The CWP, based on the schedule prepared as part of the Contractor proposal, shall specify the schedule, technical approach, and resources required for the planning, execution, and completion of the performance objectives. Contractors may review the installation’s historical records of pest activity and abatement actions, survey facilities and grounds, and consult with the IPMC in development of a plan. The CWP shall address continuous monitoring, pest response and removal procedures, record keeping, warranties, education and communication to installation personnel to prevent nuisance pests and disease vectors in and around specified buildings [Technical Exhibit (A)]. The CWP shall include labels, MSDS sheets, and the planned pesticide use proposal [Technical Exhibit (C)] and comply with all applicable local, state, and Federal regulations.

As part of the CWP, the Contractor shall develop a schedule that fully supports the technical approach and that outlines the due dates and cost expenditure percentages for all milestones and payable deliverables. A payment plan shall be included with the schedule that may allow for partial payments to the Contractor based on successful completion of interim milestones proposed by the Contractor. It is the Army’s intent to make all payments after verification of progress in accordance with this schedule. The Contractor shall coordinate activities with the COR to ensure that the proposed project schedule does not conflict with other Contractor activities on site, or interrupt Installation mission activities.

The Contractor shall submit the second draft (first draft is submitted with the Request for Proposal) of the CWP within fifteen (15) days of contract award. The draft CWP and subsequent revisions are subject to Army review and approval, through the COR. The Contractor shall submit the final CWP within 30 days of receipt of COR comments on the draft CWP. A contract payment milestone will be established for when the Army Pest Management Consultant approves the final CWP via COR.

5.1 EXPERTISE AND NECESSARY PERSONNEL

All Contractor personnel shall understand IPM principles and practices and be capable of implementing them. The Contractor shall have the background and experience to be capable of identifying pests and knowledgeable about pest life cycles, habits and the conditions that affect pest populations. Additionally, the Contractor shall have a written IPM policy describing their overall objectives relating to IPM.

5.2 Licensing and Certification

5.2.1 Business License

The Contractor shall possess a business license issued by the state to provide pest control services. The Contractor shall provide proof of licensing to the government prior to contract award.

5.2.2 Certification

All Contract personnel employed who will apply or supervise the application of pesticides under this contract shall possess commercial certification by the State in the appropriate EPA-approved State categories for the work requirements of the contract. This contract work will require the pesticide applicator certification categories listed in Technical Exhibit (D). All Contractor personnel who apply pesticides shall have full commercial certification. Neither private applicator certification nor registered technician certification are acceptable. Proof of State certification shall be provided to the government prior to contract award.

6.1 ADDITIONAL REQUIREMENTS

6.2 Vehicles

Vehicles used for pest control operations shall not be used for other purposes in connection with this contract. Vehicles shall be secured at all times to prevent unauthorized access. All pesticides carried on vehicles shall be stored in a locked compartment separate from the cab of the vehicle. Vehicles shall be equipped with a fire extinguisher, emergency wash water, a portable emergency eye wash and a portable spill and decontamination kit. Vehicles shall be marked as required by state law.

6.3 Equipment

The Contractor shall repair and maintain all equipment in accordance with manufacturer’s instructions. Equipment shall be in good operating condition, free of visible deterioration, shall not leak, and shall be calibrated to apply pesticides in accordance with the pesticide product label. Proof of calibration may be requested by the government. Equipment that has failed shall be replaced and/or repaired by the Contractor prior to resuming operations. The Contractor must clearly and plainly mark all pesticide application equipment including rodent bait stations and glue traps with the company’s name, a point-of-contact, and phone number. The Contractor shall assume responsibility for all Contractor-owned equipment or other items.

6.4 Pesticides

The Contractor shall procure, handle, store, and apply pesticides in strict accordance with the EPA registered pesticide label. Only certified applicators shall operate pesticide application equipment. All pesticides shall be used in accordance with Federal, state, local laws, and installation regulations.

Prior to use, the Contractor shall request approval for all pesticides using the PUP, [Technical Exhibit (C)]. The Contractor shall ensure that all pesticides proposed for use on Fort Benning are EPA registered and registered with the appropriate state agency.

Approvals may be made and limited to specific pests/sites. During the term of this contract the Contractor shall submit an OCPUR for additional pesticides to the COR for review and approval by the designated DoD-certified Pest Management Consultant. The Contractor shall not deviate from the PUP-listed pesticides without prior approval from the COR. The PUP shall reflect only the currently approved pesticides for application on the installation and updated as additional products are approved and/or other products deleted through an OCPUR approved by the Army Pest Management Consultant via the

COR.

The Contractor shall maintain a binder containing labels and MSDSs for all pesticides used, and have it readily available for the COR's inspection at all times.

6.5 Pesticide Storage, Mixing and Disposal

6.5.1 Pesticide Storage

The Contractor shall not store pesticides on Government property. All pesticides shall be stored off Government property, or inside of the secured Contractor vehicle(s).

6.5.2 Pesticide Mixing

The Contractor shall not mix pesticides on Government property. All pesticides must be mixed prior to arrival at the installation.

6.5.3 Pesticide Disposal

All pesticides, rinse water, and containers shall be disposed of in accordance with label directions. The Contractor shall dispose of any pesticides, pesticide containers, pesticide residue, pesticide rinse water, or any pesticide contaminated article at an authorized disposal area off of Government property.

6.5.4 Pesticide Spills

The Contractor shall immediately report all spills of hazardous materials to the Contracting Officer and shall be financially responsible for the clean-up of any spills.

Spills shall be managed in accordance with the installation’s Spill Contingency and Countermeasure Plan. The Contractor shall have on-hand spill containment equipment and materials necessary to contain spills of pesticides and other pest control materials and supplies that are on the installation.

6.6 Personal Protective Equipment

The Contractor shall provide Personal Protective Equipment (PPE) to each of their pest control applicators. This equipment shall include, at a minimum, the PPE required by the applicable pesticide labels and MSDSs.

6.7 Occupied Spaces

Liquid or aerosol pesticide shall not be applied in occupied spaces when people are present. Dust pesticide formulations shall not be applied in occupied spaces if the dust can be carried by air currents to people. Gel baits, cockroach, rodent and ant bait stations or other pesticide formulations that do not volatize or carry on air currents may be applied in occupied spaces.

7.1 RECORDS AND REPORTS

7.2 Pest Management Records

The Contractor shall prepare, submit, and maintain daily and monthly pest management records and reports for each pest management service provided to include surveillance, non-chemical controls and pesticide applications. The Contractor shall use a COR-approved electronic reporting spreadsheet or other computerized system. Records shall be accurate and complete. Records shall include: the installation name, pesticide common name from the label that was applied, pesticide formulation, EPA Registration Number, target pest, the type of application and final concentration applied, the amount of final spray or dry formulation, date of application, location of the service (building number, apartment number, training area, etc. that accurately identifies the location), the pounds of active ingredient applied, and the pest controller’s name and certification number.

All pest management records shall be submitted electronically (via disk or e-mail attachment) to the COR monthly. Records rejected by the COR due to inadequate or incorrect information shall be corrected and returned to the COR by the Contractor at no additional cost to the Government within 10 business days.

7.3 Reports of Conditions Conducive to Pest Infestation

When the Contractor notices a condition that is promoting or is conducive to pest infestations they shall submit a report describing findings and recommendations to correct these conditions. Conditions may include sanitation problems, improper food storage practices, inadequate exclusion policies, or damaged or missing exclusion devices. The Contractor shall report these deficiencies to the COR within one business day after citing conditions. Report must be legible and can be done electronically or hand-written.

8.0 CONTRACTOR FURNISHED ITEMS

The Contractor shall furnish all labor, supervision, transportation, facilities, equipment, material, and services to perform the requirements of this contract using IPM techniques. Such equipment and use of that equipment shall be subject to the inspection and approval of the COR.

9.0 SECURITY

All Contractor personnel assigned work on the installation shall wear identification badges that include the applicator’s name and color photograph and the Contractor’s company name and address. Vehicles used by the Contractor shall have the name of the Contractor’s company, meet all state laws for identification and placarding, and have lockable storage compartments for storing pesticides. All pesticides shall be secured when not in use. Contractors are required to check-in with facilities prior to beginning any work for further guidance.

10.0 QUALITY STANDARDS AND THRESHOLDS

The Contractor shall meet the quality standards established in the approved CWP. The Contractor’s performance will be evaluated based upon the QASP. Failure to meet any of the standards may result in re-performance by the Contractor at no cost to the Government, the Contractor paying the Government the use of another Contractor to perform the work, or cancellation of this contract. Re-performance by the Contractor shall be completed within 1 business day.

11.1 SCHEDULE OF SERVICES

It shall be the Contractor’s responsibility to schedule work with the COR. The Contractor shall be responsible for communicating with the COR for every service requested. The purpose of this communication is to coordinate the date and time of the service, permit access to the work site, and relay specific instructions for site preparation or entry.

11.2 Informing Occupants

The Contractor shall inform occupants of the specific day and time (AM or PM) of scheduled work in a reasonable amount of time so that they can make accommodations, when required. At the time of scheduled services, the Contractor shall inform occupants regarding the necessary preparatory procedures that must be performed prior to receiving service, the callback warranty period, and the time when it is safe to return to the facility. The need for preparatory procedures does not apply in cases of emergency or between occupancy services.

11.3 Missed Schedules

If the Contractor fails to meet the scheduled appointments through no fault of the occupants, the Contractor shall provide the service at the convenience of the occupant.

The Contractor shall report such missed appointments to the COR no later than 0800 the next business day. The Contractor shall make three (3) attempts to accomplish this assigned work within 5 business days of the scheduled service. If the Contractor is unable to accomplish assigned work through no fault of his own, he shall report such unaccomplished scheduled items to the COR, and the Service Order will be cancelled.

11.4 Household and Facility Furnishings and Government Property

The Contractor shall return to their original positions any household or facility furnishings, equipment and other materials or items that are moved by the Contractor during the performance of services. The Contractor shall be responsible for the repair, replacement or other compensation to the Government or any private individual for property damage to include but not limited to furniture, equipment, cultivated plants and grasses as a result of the performance of pest control activities.

12.0 HOURS OF SERVICE

The Contractor shall arrange his work so as to minimize interference with the normal conduct of Government business and shall coordinate services to be performed with the building coordinator. The Contractor shall notify the COR if there are any changes to the work schedule or when it is necessary to perform work that will interfere with Government operations at least one (1) business day in advance.

13.1 RESPONSE TIMES FOR SERVICES

13.2 Unscheduled Services

The Contractor shall provide clear and effective procedures for receiving and responding to service calls and task orders during regular working hours. The Contractor shall provide a single local or toll-free telephone number for calling in all such task orders.

13.3 Service Call Work

A service call is an unscheduled request for pest control services initiated by designated Government representatives. The Government’s work reception center will advise the Contractor by phone of all service call requests received and the classification of each call as either emergency or routine based on the definitions provided below. The government will make available for pick up at their work reception desk a description of the pest problem, date and time received, location, classification and other appropriate information. The Contractor shall turn in a copy of the work authorization form to the Government’s work reception desk within 24-hours after the completion of the initial inspection and treatment for each service call.

13.4 Emergency Calls

Service calls will be classified as emergency at the discretion of the COR. Generally, emergency calls will consist of pest management operations to control pests that could affect the health or well-being of personnel. The Contractor shall respond immediately and must be on site to provide initial inspection and treatment within 2 hours after receipt of an emergency call. The government will not classify more than 10% of the service calls issued to the Contractor as emergencies.

13.5 Routine Calls

The KO will classify all non-emergency service calls as routine. The Contractor shall complete the initial inspection and treatment for each routine service call within two (2) business days after receipt.

14.1 QUALITY CONTROL PROGRAM

The Contractor shall establish a complete quality control program to ensure that the requirements of the contract are met. As part of the Contractor’s proposal, the Contractor shall describe the procedures they will use to perform quality control. These procedures shall include at least the following items:

14.2 Inspection System

The Contractor’s quality control inspection system shall cover all the services stated in this contract. The purpose of the system is to detect and correct deficiencies in the delivery and quality of services before the level of performance becomes unacceptable and/or the COR identifies deficiencies.

14.3 Checklist

The Contractor shall use a quality control checklist to evaluate contract performance during regularly scheduled and unscheduled inspections. The checklist shall include every building or site serviced by the Contractor as well as every task the Contractor is required to be performed.

14.4 Quality Control File

The Contractor’s quality control file shall contain a record of all inspections conducted by the Contractor and any corrective measures taken. The Contractor shall maintain record of all inspections throughout the term of the contract and made available to the COR upon request.

14.5 Quality Report

The Contractor shall provide data to the COR for input to the pest management section of the EQR.

14.6 QASP

The QASP will highlight key quality assurance activities or events that the COR will use to determine when Army inspections can be conducted to assess progress toward milestones. See the QASP for details.

15.0 MILESTONES/DELIVERABLES

• Final approved CWP

• Submission of all required documentation summarized in Exhibit (B).