Revised1_PWS.pdf

PERFORMANCE WORK STATEMENT

DIRECTORATE OF TRAINING SUSTAINMENT (DOTS)

Part 1

General Information

1. GENERAL: This is a non-personnel services contract to provide continuation of maintenance service for 23 Vertical Lift machines located in BLDG 9106, Crescenz Consolidated Equipment Pool (CCEP) and to maintain the warranty on the Vertical Lift machines. The Government will not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform maintenance and on call service support for the 23 Vertical Lift machines as defined in this Performance Work Statement except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.

1.2 Background: The Directorate of Training Sustainment requires maintenance and service support for 23 Kardex Remstar Vertical Lift Machines that facilitate and support the issue and receipt of thousands of sensitive devices to all Maneuver Center of Excellence (MCoE) Program of Instruction (POI) customers. Kardex Remstar identifies AHT, Inc as the sole authorized maintainers of their equipment for Fort Benning and general area. Previous contracts: W911SF-16-C-0012 with OY1 for FY17, W911SF-15- P-0191, W911SF-14-P-0135 for FY’s 14 & 15.

1.3 Objectives:

The contractor shall provide maintenance and on call support in accordance with the Scope of work that are included in this order.

1.4 Scope: The Directorate of Training Sustainment maintenance service contract is to ensure functionality of 23 Vertical Storage Lifts Systems. If the Vertical Storage Lifts Systems experiences system errors or loss in functionality the technicians will identify the problem and correct if possible. The Contractor shall assess the situation and provide immediate guidance to correct the issue or minimize downtime. The Service Agreement/Extended Warranty covers parts and labor. The contract also includes (2) scheduled maintenance visits per year to keep the extended warranty in affect. The Contractor shall be notified of any issues with the machines that have caused downtime and are hindering the mission. The Contractor shall provide telephone response within 2 hours of initial support request. If onsite support is required, a technician will be dispatched within 8 business hours (business hours are 8 to 5, Monday to Friday). The service team shall provide all parts needed for repairs to the machine. All Warranty service for any equipment manufactured Kardex Remstar must be performed by an authorized Kardex Remstar factory representative. AHT, Inc. has been identified by the manufactures to provide the technicians to complete all maintenance for the following systems. According to the warranty clause, this warranty shall not apply to equipment repaired by any party other than an authorized factory representative. Proper diagnosis of the problem will be identified after thorough research by the technician on site.

1.5 Period of Performance: The period of performance of the awarded contract is for one Base year and three option years.

Baser Year: 10 March 2018 – 09 March 2019 Option Year 1: 10 March 2019 – 09 March 2020 Option Year 2: 10 March 2020 – 09 March 2021 Option Year 3: 10 March 2021 – 09 March 2022

1.6 General Information

The description of the services to be provided are contained in the attached requirements checklist completed for the offered site along with appended amplifying narrative and exhibits.

1.6.1 Quality Assurance: The government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable service levels.

1.6.3 Recognized Holidays: The following are federal holidays that will be recognized by the contractor:

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day

1.6.4 Hours of Operation: The contractor shall be responsible for conducting business, between the hours of [8:00 AM and 5:30] Monday thru Friday except Federal holidays or when the facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The Contractor shall at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.6.5 Place of Performance: The work to be performed under this contract will be performed at BLDG 9106, Crescenz Consolidated Equipment Pool (CCEP).

1.6.6 Type of Contract: The government will award a fixed price indefinite delivery, indefinite quantity contract.

1.6.7 Security Requirements: Not applicable.

1.6.7.1 PHYSICAL Security: Contractor shall enter and exit the CCEP through a security checkpoint containing metal detection devices and an X-Ray machine for any items carried on site.

1.6.7.2 Key Control: Not applicable.

1.6.8 Special Qualifications: None.

1.6.9 Post Award Conference/Periodic Progress Meetings: Not applicable.

1.6.10 Contracting Officer Representative (COR): The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions:

assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates.

The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.11 Key Personnel: Not applicable.

1.6.12 Identification of Contractor Employees: All contract personnel providing maintenance to the Contracting Officers Representative.

1.6.13 Contractor Travel: Travel is included in the Contractors cost for services for this contract and will not be considered additional to value of the contract award.

1.6.14 Other Direct Costs: Not applicable

1.6.15 Data Rights: The Government has unlimited rights to all documents/material produced under this contract. These documents and materials may not be used or sold by the contractor without written permission from the Contracting Officer. All materials supplied to the Government will be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.6.16 Organizational Conflict of Interest: Not applicable.

1.6.17 PHASE IN /PHASE OUT PERIOD: Not applicable.

1.6.18 Operating Constraints: Not applicable.

1.6.19 Government Furnished Property: Not applicable.

1.6.20 Government Furnished Information: The Government will provide the Contractor with access to the 23 Vertical Lift Machines to conduct emergent maintenance and bi-annual services.

1.6.20 Deliverables: Only when parts are needed for repair or maintenance service.

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2. CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations.

This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.5. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.6. QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9. QUALITY ASSURANCE SURVEILANCE PLAN (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.12. WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.12. WORK WEEK. Monday through Friday, unless specified otherwise.

2.2. ACRONYMS:

COR Contracting Officer Representative COTR Contracting Officer's Technical Representative COTS Commercial-Off-the-Shelf FAR Federal Acquisition Regulation HIPAA Health Insurance Portability and Accountability Act of 1996 KO Contracting Officer OCI Organizational Conflict of Interest ODC Other Direct Costs PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program TE Technical Exhibit

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General: The Contractor shall furnish all supplies, tools, software, replacement equipment, and services required to perform work under this contract.

PART 7

ATTACHMENT/TECHNICAL EXHIBIT LISTING

7. Attachment/Technical Exhibit List:

7.1. Attachment 1/Technical Exhibit 1 – Requirements for the contract.

7.2. Attachment 2/Performance Requirements Checklist

Attachment 1

MANUEVER CENTER OF EXCELLENCE (MCoE)

DIRECTORATE OF TRAINING SUSTAINMENT (DOTS)

VERTICAL LIFT MAINTEANCE SERVICE SUPPORT

The maintenance service contract is to ensure functionality of 23 Vertical Storage Lifts Systems located at BLDG 9106, Crescenz Consolidated Equipment Pool, (CCEP).

If the Vertical Storage Lifts Systems experiences system errors or loss in functionality the Contractor will identify the problem and correct if possible. The Contractor shall wassess the situation and provide immediate guidance to correct the issue or minimize downtime.

The Service Agreement/Extended Warranty covers parts and labor. The contract also includes (2) scheduled maintenance visits per year to keep the extended warranty in affect. The Contractor will be notified of any issues with the machines that have caused downtime and are hindering the mission. The Contractor will provide telephone response within 2 hours of initial support request. If onsite support is required, a technician will be dispatched within 8 business hours (business hours are 8 to 5, Monday to Friday). The service team will provide all parts needed for repairs to the machine. All Warranty service for any equipment manufactured Kardex Remstar must be performed by an authorized Kardex Remstar factory representative. AHT, Inc. has been identified by the manufactures to provide the technicians to complete all maintenance for the following systems. According to the warranty clause, this warranty shall not apply to equipment repaired by any party other than an authorized factory representative. Proper diagnosis of the problem will be identified after thorough research by the technician on site.

TECHNICAL EXHIBIT 2

Performance Requirements Summary The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective (The Service required—usually a shall statement)

Standard Performance Threshold

Method of Surveillance

PRS # 1.

The contractor shall provide on call maintenance support and bi-annual services for the 23ea Vertical Lift Machines as defined in the PWS.

The contractor provides proper service and maintenance to maintain the original factory warranty of the Vertical Lift Machines.

Zero deficiencies on the 23ea machines.

COR will work with both the User and Contractor to ensure proper functionality of the Vertical Lifts.

TECHNICAL EXHIBIT 2

DELIVERABLES SCHEDULE

Deliverable Frequency # of Copies Medium/Format Submit To

Parts and software required to properly maintain the 23ea Vertical Lift Machines.

Only when service or maintenance is conducted by the contractor.

Documentation of all maintenance and service conducted will be provided by the contractor.

Standard format previously used by AHT when conducting maintenance or service.

Contractor will submit all to the COR and supervisor the user facility.