FY_19_E911_Services_PWS.pdf

PERFORMANCE WORK STATEMENT

AT&T POSITRON MAINTENANCE

DIRECTORATE OF EMERGENCY SERVICES

FORT BENNING, GA 31905

C.1 General

C.1.1. Scope of Work. The Contractor shall furnish all personnel, management, transportation, materials, parts, supplies, tools, test equipment, technical manuals, and other related supplies and services (except as provided herein as Government furnished) as required and necessary to support on E911 phone service in accordance with the specifications as stated in this Performance Work Statement.

C.1.2. Period of Performance. The period of performance shall be for one (1) Base Year of 10 months and four (4) Option periods of 12 months each.

C.1.3. UNIVERSAL EMERGENCY NUMBER SERVICE – 911. Universal Emergency Service/911 Telecommunication Service (911), is a telephone exchange communication service whereby a Public Safety Answering Point (PSAP) designated by the customer (government) may receive telephone calls dialed to the telephone number 911. The 911 Service includes lines and central office features necessary to provide the capability to answer, transfer and dispatch public emergency telephone calls originated by persons within the telephone central office areas arranged for 911 calling. When requested by local government authorities, and subject to the availability of facilities, the contractor will provide a universal number "911" for the use of Public Safety Answering Points (PSAPs) engaged in assisting local governments in the protection and safety of the general public. Use of the 911 number will provide each caller with telephone access to the appropriate local PSAP. The 911 customer may be a municipality or other state or local governmental unit, or an authorized agent of one or more municipalities or other state or local governmental units to whom authority has been lawfully delegated. The customer must be legally authorized to subscribe to the service and have public safety responsibility by law to respond to telephone calls from the public for emergency police, fire or other emergency services within the Central Office areas arranged for 911 calling. 911 Service provides for routing all 911 calls originated by telephones having telephone numbers beginning with a given central office prefix code or codes to a PSAP which is prepared to receive those calls. Each 911 Service classification has certain inherent features and optional features which may or may not be available with other 911 Service classifications.

C.2. Personnel

C.2.1. Point of Contact. The Contractor shall provide a point of contact that shall be responsible for coordination of the contract and shall act as a central point of contact with the Government.

The Contractor shall provide a local telephone number or toll free telephone number for use by the Government to place oral requests for repair of equipment.

C.2.2. Appearance. Contractor employees performing work on the installation shall maintain a neat, well-groomed appearance at all times. Shirt and slacks or skirt, or dress and shoes shall be worn at all times.

C.2.3. Hours of Operation. Service calls and service work shall be performed only between the hours of 8:00 A.M. and 5 P.M. Eastern, Monday through Friday, excluding legal public holidays.

Twenty-four hour software diagnostic services will be provided via the Service Our System (SOS) call response feature. On site service in response to a SOS call will be provided during normal working hours the next working day.

C.2.4. Prior Inspections. Arrangements for inspections may be made between 8:00 A.M and 5:00 P.M. Eastern, weekdays. For appointments, contact Ms. Jackson at 706-545-1146.

C.2.5. Quality Control. The contact shall provide and maintain an inspection system of acceptable services to be performed under the contract. A record of all inspections performed shall be kept complete and available to the Government during the term of the contract and for any period specified elsewhere in the contract.

C.2.6. Quality Assurance. The Government will monitor the Contractor’s performance under this contract using procedures specified in the PWS and pursuant to the clause titled “Contract Terms and Conditions – Commercial Items.”

C.2.7. Quality Assurance Evaluator. The QAE shall have authority to call attention to discrepancies between the contractor’s performance and the requirements of the contract. The QAE cannot alter or waive any requirements defined in the specifications or any other contract documents. The Contracting Officer may authorize one or more inspectors to function as QAE in monitoring the performance of work.

C.3. Definitions

C.3.1 Quality Assurance. Those actions taken by the Government to evaluate services to determine whether they meet requirements of the PWS.

C.3.2 Quality Assurance Evaluator (QAE). Representative of the Contracting Officer who performs surveillance of the Contractor’s performance to ensure conformance by the Contractor within the terms and conditions of the contract.

C.3.3 Quality Control. Those actions taken by the Contractor to control the production of goods or services so they will meet the requirements of the PWS.

C.3.4. Legal Public Holidays are as follows: New Year’s Day, Martin Luther King’s Birthday, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans’ Day, Thanksgiving Day and Christmas Day. Those holidays falling on a Saturday or a Sunday will be observed in accordance with the Federal Schedule.

C.3.5. Government-Furnished Items. The Government will not provide equipment under this scope of work.

C.3.6. Contractor-Furnished Items. The Contractor shall furnish all personnel, management, transportation, materials, parts, supplies, tools, test equipment, technical manuals, and other related supplies and services (except as provided herein as Government furnished) required and necessary for the performance of services in strict accordance with the terms and conditions of this contract. All Contractor furnished materials used in the performance of services hereunder shall be new or rebuilt to original equipment (manufacturer’s) new item standards. The items used shall be standard products of a manufacturer that provided production of such parts or materials.

C.3.7. Enhanced 911 Service. A 911 service offering which provides completion of 911 calls via dedicated trunking facilities to all primary PSAPs and to secondary PSAPs that are equipped to display ANI information on customer provided terminal equipment. This offering is available via specific service feature and/or service feature combinations which may or may not be available with other 911 Service classifications.

C.3.8. Automatic Number Identification and Automatic Location Identification (ANI/ALI) A Service Feature combination with both the ANI and ALI features, which allows telephone numbers and the name and address associated with the calling party's telephone number to be forwarded to the PSAP for display.

C.3.9. Automatic Number Identification, Automatic Location Identification and Selective Routing (ANI/ALI/SR). A Service Feature combination with ANI, ALI and SR which allows telephone numbers, names and addresses to be forwarded to the PSAP for display and allows 911 calls to be routed to the designated primary PSAP based upon the identification number of the calling party.

C.3.10. Automatic Number Identification and Selective Routing (ANI/SR). A Service Feature combination with ANI and SR which allows telephone numbers to be forwarded to the PSAP for display and allows 911 calls to be routed to the designated primary PSAP based upon the identification number of the calling party.

C.3.11. Public Safety Answering Point (PSAP). An answering location for 911 calls originating in a given area. A PSAP may be designated as Primary or Secondary, which refers to the order in which calls are directed for answering. Calls are first directed to the Primary PSAPs for response. Secondary PSAPs receive calls on a transfer basis only and generally serve as a centralized location for a particular type of emergency call. PSAPs shall be staffed by employees or agents of service agencies such as police, fire or emergency medical or a common bureau serving a group of such entities.

C.3.12. Selective Routing. A feature which allows 911 calls to be routed to the designated primary PSAP based upon the identification number of the calling party.

C.3.13. 911 Service Area. The geographic area in which the customer will respond to all 911 calls and dispatch appropriate emergency assistance.

C.3.14. Phase II Service. 911 service that provides the PSAP with all Phase I information plus more precise caller longitude and latitude location information. (Latitude and Longitude information may require a manual rebid from the PSAP to receive that information).

C.4. Specific Tasks.

C.4.1 The contractor will provide Selective Routing and ANI/ALI for 911 calls routed through the exchange to the Fort Benning 911 PSAP.

C.4.2. The contractor will provide Phase II Wireless 9-1-1 service for 911 calls routed through the exchange to the Fort Benning 911 PSAP.

C.5 SECURITY REQUIREMENTS. Contractors requiring access to the installation must conform to the requirements outlined paragraph C.5 below as required.

C.5.1. Contractor and all associated sub-contractors employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by the government representative). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by Installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

C.5.2. AT Level I Training: All contractor employees, to include subcontractor employees, requiring access to Army installations, facilities and controlled access areas shall complete AT level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or the contracting officer, if a COR is not assigned within 30 calendar days after completion of training by all employees and subcontractor personnel. AT level I awareness training is available at the following website: https://jkodirect.jten.mil. AT level I training is an annual requirement if option years are exercised.

C.5.3. Access and General Protection/Security Policy and Procedures. Contractor and all associated subcontractor employees shall comply with applicable installation, facility, and area commander installation/facility access and local security policies and procedures (provided by government representative). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

C.5.4. iWATCH Training. The Contractor and all associated sub-contractors shall brief all employees on the local iWATCH program in coordination with information provided by the COR. This local developed training shall be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance with the results reported to the COR NLT 30 calendar days after contract award.

C.5.5. OPSEC SOP/Plan. The contractor shall adhere to the Government's Operations Security (OPSEC) Standard Operating Procedure (SOP)/Plan during the entire period of performance.

C.5.6. In accordance with AR 530-1, all personnel shall complete Level I Operations Security (O5SEC) training which is composed of both initial and continual awareness training (annually).

All newly assigned personnel, within the first 30 days of arrival in the organization, shall receive initial training to include a briefing on the organizations critical information. The end state of initial and continual awareness training is that each individual should have the requisite knowledge to safeguard critical information.

C.5.7. Contractor Employees Who Require Access to Government Information Systems: All contractor employees, and associated subcontractor employees, with access to a government information system must be registered in the ATCTS (Army Training Certification Tracking System) at commencement of services and must successfully complete the DoD Cyber Awareness Challenge training prior to access to the information system and then annually thereafter.

C.5.8. Conservation of Utilities. The contractor shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities which includes turning off the water faucets or valves after using the required amount to accomplish the necessary cleaning.

C.5.9. Post-award conference or periodic progress meetings: The contractor agrees to attend any post-award conference convened by the contracting activity or contract administration office.

These procedures are identified in FAR Subpart 42.5. The Contracting Officer, COR, and other government personnel, as appropriate, may meet periodically with the contractor to review the contractor’s performance. At these meetings, the Contracting Officer will apprise the contractor of how the government views the contractor’s performance, and the contractor shall apprise the government of any problems experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

C.5.10. COR: The COR for this contract is an individual assigned to the Directorate of Emergency Services, located at Fort Benning, GA. The COR shall monitor all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure the contractor performs the technical requirements of the contract;

perform inspections necessary in connection with contract performance; maintain written and oral communications with the contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, monitor contractor’s performance and notify both the Contracting Officer and contractor of any deficiencies; coordinate availability of government-furnished property; and provide site-entry for contractor personnel. A letter of designation will be issued to the COR, a copy of which will be sent to the contractor detailing the responsibilities and limitations of the COR. The COR is not authorized to change any of the terms and conditions of the contract.

C.5.11. Contract Manager: The contractor shall manage the contract or shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor during absences shall be designated in writing and provided to the Contracting Officer. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract.

C.5.12. Identification of Contractor Employees: All contract personnel attending meetings, answering government telephones, and working in other situations where their contractor status is not obvious to third parties shall be required to identify themselves as contractors to avoid creating an impression in the minds of members of the public that they are government officials.

They shall also ensure all documents or reports produced by the contractor are suitably marked as contractor products or that contractor participation is appropriately disclosed.

C.5.13. Telephone Usage: Contractor employees shall not use Government telephones at the work site for personal reasons or make any toll or long distance calls.

C.6. Contractor Employees Who Require Access to Government Information Systems:

All contractor employees, and associated subcontractor employees, with access to a government information system must be registered in the ATCTS (Army Training Certification Tracking System) at commencement of services and must successfully complete the DoD Cyber Awareness Challenge training prior to access to the information system and then annually thereafter.

C.7. Information Assurance (IA)/Information Technology (IT) Certification: Per DoD 8570.01- M, DFARS 252.239.7001, and AR 25-2, contractor employees and associated subcontractor employees supporting IA/IT functions shall be appropriately certified for each category and level upon contract award. The baseline and computing environment certifications are stipulated in DoD 8570.01-M must be completed upon contract award. Upon request by the Government, the Contractor shall provide documentation supporting the IA certification status of personnel performing IA functions. Contractor personnel who do not have proper and current certifications shall be denied access to DoD information systems for the purpose of performing IA functions.

C.8. Contractor Manpower Reporting: The Office of the Assistant Secretary of the Army (Manpower & Reserve Affairs) operates and maintains a secure Army data collection site where the Contractor shall report ALL Contractor manpower (including subcontractor manpower) required for performance of this contract. The Contractor shall completely fill in all the information in the format using the following web address: http://www.ecmra.mil/. The required information includes: (1) Contracting Office, Contracting Officer, Contracting Officer’s Technical Representative (COTR) or also known as the Contracting Officer’s Representative (COR); (2) Contract number, including task and delivery order number; (3) Beginning and ending dates covered by reporting period; (4) Contractor's name, address, phone number, e-mail address, identity of Contractor employee entering data; (5) Estimated direct labor hours (including sub-Contractors); (6) Estimated direct labor dollars paid this reporting period (including sub-Contractors); (7) Total payments (including sub-Contractors); (8) Predominant Federal Service Code (FSC) reflecting services provided by Contractor (and separate predominant FSC for each sub-Contractor if different); (9) Estimated data collection cost; (10) Organizational title associated with the Unit Identification Code (UIC) for the Army Requiring Activity (the Army Requiring Activity is responsible for providing the Contractor with its UIC for the purposes of reporting this information); (11) Locations where Contractor and sub- Contractors perform the work (specified by zip code in the United States and nearest city, country, when in an overseas location, using standardized nomenclature provided on website);

(12) Presence of deployment or contingency contract language; and (13) Number of Contractor and sub-Contractor employees deployed in theater this reporting period (by country). As part of its submission, the Contractor shall provide the estimated total cost (if any) incurred to comply with this reporting requirement. Reporting period shall be the period of performance not to exceed 12 months ending September 30 of each government fiscal year and must be reported by 31 October of each calendar year. Contractors may use a direct XML data transfer to the database server or fill in the fields on the website. The XML direct transfer is a format for transferring files from a Contractor’s system to the secure website without the need for separate data entries for each required data element at the website. The specific formats for the XML direct transfer may be downloaded from the website”.

http://www.ecmra.mil/