20250115_Performance_Work_Statement_Laundry.pdf

PERFORMANCE WORK STATEMENT

(PWS)

LAUNDRY AND DRY-CLEANING

SERVICES

WEST POINT, NY

1 October 2024

1. GENERAL DESCRIPTION: This contract covers the operation of the Laundry and Dry-Cleaning Plant at the United States Military Academy; West Point, NY. The Contractor shall provide laundry and dry-cleaning operations, maintenance, pickup and delivery services for the post. All work performed under the contract shall be provided in accordance with the terms and conditions of the contract and AR 210- 130.

1.1 SCOPE OF WORK: The Contractor shall operate a Government-Owned, Contractor-Operated (GOCO) plant and call offices and provide the managerial, administrative, and supervisory, personnel necessary to accomplish all of the laundry and dry cleaning (L&DC) services, maintenance, repair and related operational functions included in the contract.

1.1.1. LOCATIONS AND HOURS OF OPERATION: The Contractor shall establish work schedules which provide adequate staffing to meet all requirements of this contract. At a minimum, services shall be provided during the hours specified for each of the below listed locations. Operational workloads will vary during months with special events (e.g. football season, graduation, cadet summer training).

Adjustments in schedules may be submitted for approval by the Contracting Officer.

LOCATION OPERATING HOURS

Bldg. 845 (Plant and Call Office) Monday-Friday West Point, NY 10996 0730-1600 Bundle/Bulk Turn in/Pickup

(Plant) 0730-1730 Piece Rate (Call Office) 0630-1630 Processing (Plant) Saturday *0900-1400 (Call Office)

Bldg. 745 (CLADS – Call Office) Monday-Tuesday 0745 - 1630 Cadet Laundry and Dry-Cleaning Services Wednesday-Friday 0845- 1730 West Point, NY 10996 Cadet Civilian Clothes

*Call offices will be closed on home football game days (normally Saturdays), approximately six times between 1 September and 30 November each year. Call offices will also be closed on both Graduation and Reception Day. Hours of Operation for all facilities and functions may be changed with COR approval based on customer needs with advance notice of 5 business days.

1.1.1.1. SPECIAL MISSION REQUIREMENTS: The Contract Officer (KO) shall give estimates and workload data for the Contractor’s scheduling of any anticipated off-schedule workloads. Special situations (e.g. structural fire, accident and rescue operations, civil disturbance, severe weather conditions, and mobilization) may require that the facility operate on an extended basis 24 hours per day.

1.1.1.2. OVERTIME: If the Government directs the Contractor to operate beyond the required schedule, then the Government will pay costs. The Contractor shall itemize and invoice for the additional cost(s).

1.2. BACKGROUND INFORMATION: This contract consists of the major categories of L&DC service provided and other functional areas indicated below, but are not limited to the following:

a. Organizational.

b. Medical Treatment Facility (MTF).

c. Individual Piece Rate (IPR) L&DC on a Cash and Carry basis.

d. USCC/USMAPS Cadet L&DC Service.

e. Custodial Service and Grounds Maintenance.

f. Facilities Upkeep and Minor Maintenance.

g. Equipment Maintenance.

h. Operation of Call Offices.

i. Processing of Claims.

j. Pick-up and Delivery Service.

k. Conducting Periodic Cadet and VIP Tours of the Laundry Facility.

l. Retrieval of All Laundry Carts and Garment Racks from Designated Pick-Up Points.

1.2.1. West Point is a world-renowned military institution and a national historical landmark. Therefore, items that will be processed contain historical and military significance and require special handling during the laundering process. Such items and handling techniques include:

a. Army-Navy tablecloths and other textile articles are to be hand processed (laundered and finished on hot head steam presses instead of flatwork ironing).

b. Flacoti rugs (cleaned and combed)

c. Gowns (lace and beaded - hand processed)

d. Oriental and domestic rugs (dry cleaned – maximum size limit 3 feet wide X 5 feet long)

e. Wedding gowns, heirlooms (hand processed)

1.2.2. In keeping with its area support mission, West Point provides laundry service to other Department of Defense components such as other active Army units, Air Force, Navy, Marine Corps, National Guard, Reserve and other Governmental agencies via the Call Office in Bldg. 845.

1.3. PERSONNEL: The Contractor shall provide a work force possessing the skills, knowledge, and training to satisfactorily perform the services required by the contract. Personnel performing work under this work statement shall remain employees of the Contractor and will not be considered employees of the Government. The Government will not exercise any supervision or control over Contractor personnel performing services under this contract. Further, the Contractor is not the Government’s agent.

1.3.1. CONDUCT OF PERSONNEL: The KO may require the Contractor to remove from the job site any employee under this contract for reasons of misconduct, security, suspected or found to be under the influence of alcohol, drugs, or other incapacitating agent. Contractor employees shall be subject to dismissal from the premises upon determination by the KO that such action is in the best interests of the Government. The installation commander has the authority to bar individuals from the installation. Such removal from the job site or dismissal from the premises shall not relieve the Contractor of the requirement to provide sufficient personnel to perform the services as required by this work statement.

1.3.2. SECURITY REQUIREMENTS: The Contractor and Contractor employees shall comply with security requirements imposed by the local installation while on the military installation.

1.3.3. LAW AND ORDER: The Contractor and Contractor employees shall abide by all federal, state and local laws while engaged in the performance of operations associated with this contract.

1.3.4. PROJECT MANAGER: The Contractor shall provide a Project Manager who shall be directly responsible to conduct overall management coordination and furnish liaison with the Government. The Project Manager shall be the central point of contact with the Government and shall have the full authority to act or make decisions for the Contractor on all matters pertaining to this contract.

1.3.4.1. ALTERNATE PROJECT MANAGER: The Contractor shall designate an Alternate Project Manager who shall have full authority to act on behalf of the Contractor in the absence of the Project Manager.

1.3.4.2. The Project Manager, or Alternate, shall be physically located at West Point during all production hours. The Project Manager and Alternate Project Manager shall be capable of reading, writing, speaking and understanding English fluently. The Project Manager shall have at least five (5) years of directly related experience to laundry and dry cleaning. The Alternate Project Manager shall have at least three (3) years of directly related experience.

1.3.5. IDENTIFICATION BADGES: Contractor personnel will be issued identification badges furnished by the Government. These badges shall always be worn while on duty and visible. The contractor can use discretion in when and how to wear the ID badge when it is determined, with the approval of the COR, that wearing the ID badge compromises safety. The Contractor shall return these badges to the Contract Officer Representative (COR) within one (1) working day after termination or completion of work under this contract.

1.3.6. OTHER PERSONNEL: Contractor employees operating vehicular equipment shall have a valid driver’s license for the equipment operated.

1.3.7. TRAINING: The Contractor shall develop a training program addressing both Government required training and Contractor-provided training to ensure Contractor personnel are trained and required skills are maintained to accomplish the requirements of this effort. Additionally, the Contractor will be advised by the COR of mandatory government sponsored training and shall request, in writing, authorization for additional training to be approved by the KO. The Contractor shall maintain records of all accomplished training.

1.3.7.1. ANTITERRORISM TRAINING: All Contractor employees requiring access to Army Installations, Facilities or Controlled access areas shall complete Antiterrorism (AT) Level I Awareness Training within (30) Calendar days after contract award date or effective date of incorporation of the requirement into the contract, Whichever applies and annually thereafter. The Contractor shall submit certificates of completion for each affected contract employee and subcontractor employee to the KO or COR within thirty (30) calendar days of completion of training by all employees and subcontractor personnel on a recurring annual basis. AT Level I Awareness Training is available at the following site: https://jkodirect.jten.mil/Atlas2/page/login/Login.jsf.

1.3.7.2. iWATCH TRAINING: The Contractor and all associated sub-Contractors shall brief all employees on the local iWATCH program (Training standards provided by the requiring activity Antiterrorism Officer (ATO). This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 days of contract award and within 5 days of new employees commencing performance and annually thereafter.

Results shall be reported to the COR NLT 10 days after completion. Course takes approximately two hours to complete. iWatch training is available at https://www.mepcom.army.mil/Home/Contractors/.

1.3.7.3. OPSEC TRAINING: Per AR 530-1 Operations Security, the Contractor employees shall complete Level I OPSEC Awareness Training within 30 days of their reporting for duty and annually thereafter. The course takes approximately one hour to complete. In the event the automated system cannot be accessed or is not available (e.g., server problems), OPSEC Training can be provided by a qualified instructor. OPSEC Awareness Training is available at the following website: https://securityawareness.usalearning.gov/opsec/index.htm.

1.3.7.4. THREAT AWARENESS AND REPORTING PROGRAM (TARP) TRAINING: Per AR381-12 TARP Annual Treat Awareness Training conducted by a CI agent making the presentation to a live audience is mandatory for all Contractor personnel. Contractor personnel shall be trained within 30 days of their reporting duty and annually thereafter. In the event live training is not possible, Contractor personnel shall complete the computer-based training that is available on on the Army Leaning Management System (ALMS) Web site at https://www.lms.army.mil. This is the only authorized alternative method for TARP Training.

1.3.7.5. COMBATING TRAFFICKING IN PERSONS (CTIP) TRAINING: CTIP Training as described in paragraph (b) of the FAR 52.222-50c is for acquisition and contracting personnel. It shall be completed within 30 days of contractors reporting for duty and annually thereafter. Contractor personnel shall complete the computer based training that is available on https://www.dau.edu.

1.4. VEHICLE REGISTRATION: Contractor personnel shall register their vehicles with the Vehicle Registration Section of the Provost Marshal Office within five (5) working days from date of employment.

Contractor personnel shall return registration decals to the Contract Officer Representative (COR) within one (1) working day after termination or completion of work under this contract, or upon sale of the vehicle. Vehicle registration and decal display shall comply with West Point requirements.

1.5. QUALITY CONTROL: The Contractor shall conduct inspections in accordance with its Quality System/Plan to assure that the service operations performed by them, or by a subcontractor, are accomplished economically and in accordance with the standards set forth in this contract. The Contractor shall establish and implement a complete quality control program that identifies potential and actual problem areas in providing requirements of the contract as specified and result in corrective action throughout the life of the contract. The quality control program shall be structured to assure independence from any other parts of the Contractor’s organization and the quality control person shall have direct accountability to the Contractor’s top management. The Contractor shall provide two (2) complete copies of the Quality Control Plan (QCP) to the Contracting Officer within thirty (30) calendar days of contract award, for review and approval. The basic tenet of the plan is that the Contractor is responsible for quality control and for demonstrating conformance with the contract requirements through objective evidence. All methods, procedures, and forms shall support this concept. The QCP shall include, as a minimum, the following:

1.5.1. A comprehensive program to plan and deliver quality services to the Government.

1.5.2. The personnel, either by name or position title, the Contractor intends to use for controlling quality, instructions, and the authority given to these Contractor personnel.

1.5.3. An inspection system covering all services required by this contract, including submittal requirements and verification of the use of approved materials, parts and components. The inspection system must specify areas to be inspected, method of inspection, whether scheduled or unscheduled, inspection frequency, and title(s) of the person(s) who shall perform the inspection(s).

1.5.4. Specific quality control techniques for services identified in the Performance Requirements Summary (PRS). The quality control methods shall be comprehensive and adaptable to the reporting system of the QCP.

1.5.5. The methods for identifying deficiencies in the quality of services performed to prevent the level of performance from becoming unacceptable and address processes for corrective actions without dependence upon Government direction.

1.5.6. The method of documenting and enforcing quality control operations of both prime Contractor and subcontractor work, including inspection and testing.

1.5.7. Checklists for documenting all inspections conducted. The checklists shall include at a minimum, the name of the service being reviewed; whether the service was satisfactory or not satisfactory;

corrective action taken; whether follow-up inspection is required and when it will take place; the time and date the service was observed; and the name, title, and signature of the person performing the inspection.

1.5.8. AR customer PE complaint feedback system for correction of validated complaints and to inform the customer of corrections. The QCP shall describe how users or other interested parties may identify areas or situations to the Contractor.

1.5.9. The Contractor shall maintain adequate records and keep a file of all inspection and tests conducted, customer complaints, and corrective actions taken. Records must cover both conforming and non-conforming inspection results. The Contractor shall assure that records are complete and reliable. The quality control files and documentation shall be kept on-site and be made immediately available to the KO or designated representative at any time during the term of the contract, which includes any option periods exercised.

1.5.10. The methods of communications with the Government regarding performance of the contract.

This includes providing a written account explaining corrective after action to be taken in response to the Government’s request.

1.5.11. A procedure to revise the QCP if recurring deficiencies indicate that it is not adequate to ensure quality service. The Contractor shall submit, in writing, all proposed or required changes to the QCP, to the KO for approval not later than fifteen (15) calendar days prior to the proposed effective date of change. The Contractor shall not implement any change prior to approval in writing by the KO.

1.6. QUALITY ASSURANCE: The Government will monitor the Contractor’s performance under this contract using the quality assurance (QA) procedures specified in the Quality Assurance Surveillance Plan (QASP) and by review of the Contractor’s own quality control documents. The Performance Requirement Summary (PRS), Technical Exhibit #1, and defines the contract standards and acceptable quality levels of performance.

1.6.1. PERFORMANCE EVALUATION MEETINGS: The Project Manager shall meet with the COR at least weekly during the first month of the contract to discuss performance. Meetings will be held as often as necessary thereafter, but not less than once during each quarter of performance under this contract.

1.7. PHYSICAL SECURITY: Physical security requirements comprise a system of controls, barriers, and other devices and procedures to prevent damage, loss or theft of Government property and unauthorized access to Government facilities/activities. The Contractor shall establish and implement a physical security program and plan for all functional areas in accordance with the requirements of DOD Directive 5100.76-M; ARs 190-11, 190-13, 190-40, 190-51, and 710-2; and DA PAMs 710-2-1 and 710- 2-2. The physical security plan shall include all Government property, facilities and equipment furnished or in the Contractor’s possession for the performance of this contract, including, but not limited to, Cadet submitted articles both military and civilian in nature, for laundry and dry cleaning processing, while in the possession of the contractor. The Government will not be responsible in any way for damage to the Contractor's supplies, materials, equipment, and property or to contractor personnel's personal belongings that are damaged or destroyed by fire, theft, accident, or other disaster. At the close of business, the responsible Contractor personnel shall sign the physical security/security check sheet (GSA SF 701 Active Security Checklist).

1.7.1. KEY CTONTROL: The Contractor shall be responsible for keys provided to the Contractor by the Government. Keys shall not be duplicated by Contractor personnel, nor used by unauthorized Contractor personnel. The Contractor shall implement procedures to ensure that keys issued to the Contractor by the Government are safeguarded. The Contractor shall document procedures and usage of the key control register in the physical security plan. As a minimum, all such keys shall be kept in a locked key box in the office of the Contractor. A single individual shall be designated as the Key Control Officer for each work site, building, or group of buildings. The Contractor shall supply the COR or designated representative with a key inventory list for all buildings. At the close of business, the responsible Contractor personnel shall sign the physical security/security check sheet (GSA SF 701 Active Security Checklist).

1.7.1.1. The Contractor shall report occurrence of misplaced, or lost keys to the COR by close of business the same day the occurrence is discovered and submit a written report by close of business the next workday. The written report shall provide complete details relating to misplaced or lost keys.

1.7.1.2. In the event a key is duplicated, misplaced, or lost, all locks and keys will be replaced by the Government. The Contractor shall reimburse the Government for replacement of locks or rekeying required because of keys being duplicated, misplaced, or lost by the Contractor. The Contractor shall also reimburse the Government for Government property lost or stolen because of unauthorized key duplication, misplaced key, or loss of key by the Contractor or Contractor personnel.

1.7.2. CONTROL AND ACCESS TO WORK: The Contractor shall have access, use and control of areas under this contract only during times and days that work is outlined in these specifications. Exceptions shall be approved by the KO or designated representative.

1.7.3. DIRECTORATE OF PUBLIC WORKS: DPW will perform maintenance on the facility periodically with some of the work scheduled for weekend hours. The Contractor shall maintain a presence in the building for accountability purposes during these times. Other than emergencies, there shall be no more than four (4) calendar days (8 – 18 hour days) of these planned outages/maintenance per year.

1.8. GOVERNMENT OBSERVATIONS: The Contractor shall provide access to GOCO facilities for observation or inspection by any Government agency or individual authorized access by the KO. The Contractor will be provided prior notification. Government personnel will not interfere with Contractor performance.

1.9. INTERFACE WITH GOVERNMENT OPERATION: Performance of work by Contractor personnel under the terms of this contract shall not interfere with regularly scheduled Government operational activities.

1.10. FRAUD, WASTE, AND ABUSE: The Contractor shall be responsible for maintaining proper conduct and good discipline within Contractor occupied work areas. Contractor personnel shall be encouraged to be alert to and report suspected situations of fraud, waste, and abuse, or other intentionally dishonest conduct against the Government observed during or in the performance of this contract.

1.11. CONSERVATION OF UTILITIES: The Contractor shall be directly responsible for instructing employees in appropriate utilities conservation practices. The Contractor and Contractor personnel shall be responsible for operation under conditions, which preclude the waste of utilities to include but not necessarily be limited to the following:

1.11.1. Lights shall be used only in areas where and when the work is being performed or for safety.

1.11.2. Equipment shall be operated within prescribed safety standards and OSHA regulations. Lock out and Tag out procedures shall be followed by authorized personnel.

1.11.3. Water faucets or valves shall be turned off after each use.

1.11.4. The contractor shall notify the Laundry Power Plant to shut down steam and compressed air at the end of the shift.

1.12. FIRE PROTECTION: The Contractor is responsible for establishing and implementing a fire plan for buildings occupied by Contractor personnel in accordance with USMA Regulation 420-3.

1.13. ACCIDENT REPORTING: The Contractor shall maintain an accurate record of accidents resulting in traumatic injury or death and accidents resulting in damage to Government property, supplies, and equipment. The Contractor shall report accidents in accordance with the requirements of AR 385-40.

Notification must be made to the COR and to the West Point Safety Office.

1.14. SAFETY: The Contractor shall safeguard and maintain all Government property as well as provide for the safety and well-being of personnel employed in the administration of this contract. The Contractor shall comply with all rules of safety which are set forth in Public Law 91-596, as amended (Occupational Safety and Health Act), and the following regulations: ARs 385-10, 385-40, 385-55 with West Point supplements thereto; ARs 385-63 and

385-64; and state and federal safety regulations. The Contractor shall take proper safety and health precautions to protect the work, the employees, the public, and property of others and the Government.

1.14.1. The Contractor shall provide all required Personal Protective Equipment (PPE) as required by all federal, state and local safety regulations.

1.14.2. The Contractor shall provide Contractor personnel with training and continuing instruction to enable them to conduct their work in a safe manner and to recognize and report hazardous conditions.

Training shall include instructions in safe practices, proper use, care and maintenance of tools and equipment, reporting of all accidents, and individual responsibility for accident prevention. Training records shall be maintained on file subject to review by the KO or designated representative.

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1.14.3. The Contractor shall be responsible for complying with all standards prescribed by OSHA regarding the handling of “blood borne pathogens.” The cost of employee inoculations and medical maintenance as well as any other cost associated with compliance with this OSHA standard shall be borne in total by the Contractor.

1.15. FILES: The Contractor shall maintain complete and accurate files of all written and electronically produced documentation, records, and reports required under the terms of this contract in accordance with the AR 25-400-2 series. The Contractor shall not allow access to the files by any Government agency, non-Government agency, or individual unless specifically authorized by the KO or designated representative. The Contractor shall make files available to the KO or designated representative upon request. All files will become the property of the Government and shall be turned over to the KO or designated representative, at the completion or termination of this contract.

1.16. DISCLOSURE OF INFORMATION: Performance under this contract may require the Contractor to access data and information proprietary to a Government agency, another Government Contractor, or of such nature that its dissemination or use other than as specified in this performance work statement would be adverse to the interests of the Government or others. Neither the Contractor, nor Contractor personnel, shall divulge nor release data or information developed or obtained under performance of this work statement, except to authorized Government personnel or upon written approval of the KO. The Contractor shall not use, disclose, or reproduce proprietary data that bears a restrictive legend, other than as specified in this work statement.

1.16.1. Disclosure of information regarding operations and services of the activity to persons not entitled to receive it, or failure to safeguard classified information that may come to the Contractor (or any persons under the Contractor's control) in connection with work under this work statement, may subject the Contractor, Contractor's agent, or employees to criminal liability under Title 18, Sections 793 and 798 of the United States Code. Neither the Contractor nor the Contractor's employees shall disclose or cause to be disseminated, any information concerning the operations of the activity which could result in, or increase the likelihood of, the possibility of a breach of the activities' security or interrupt the continuity of its operation.

1.16.2. The Contractor shall direct to the KO or designated representative, all inquiries, comments, or complaints arising from matters observed, experienced, or learned as a result of, or in connection with the performance of this contract, the resolution of which may require the dissemination of official information.

1.17. SMOKING: The Contractor shall comply with DOD Directives, Army regulations and West Point Policy Memorandum 17-05, which establish uniform policies governing smoking within Department of Defense facilities.

1.18. RECYCLING PROGRAM: The Contractor and its employees will comply with New York State Law, Orange County Law No. 2 of 1989 and 2003 update, DoD Inst 4715.4 Pollution Prevention, Executive Order 12873, and GC Policy dated 10 June 2004. The Contractor shall utilize the Government provided containers for co- mingled and paper products. Bulk cardboard items shall also be stacked neatly and will be collected per the appropriate collection schedule. The collection of paper, co-mingle and cardboard will be accomplished by the Government. All other recycling shall be accomplished by the contractor IAW established guidelines.

1.19. SOP PROCEDURES: The Contractor shall provide the KO within thirty (30) calendar days of contract award, a complete manual of Standard Operating Procedures (SOP), for review and approval.

The SOP manual will include as a minimum but shall not be limited to the following:

a. Administrative Procedures.

b. Supply and Procurement.

c. Quality Control Plan.

d. Accident Reporting.

e. Safety.

f. Fire Evacuation Plan for Bldg 845 and for call office in Bldg 745.

g. Physical Security Plan.

h. Key and Essential Personnel.

i. Energy Conservation Plan.

j. Environmental Pollution/Hazardous Waste Area.

k. Contingency Plan for Labor Disputes, Contractor’s Ability to Perform.

l. Sexual Harassment Policy.

m. Key Control Plan.

n. Wash Formulas and Chemicals.

1.20. ENVIRONMENTAL PROTECTION: The Contractor may generate hazardous waste in the performance of this contract. The Contractor shall perform all work in such a manner as to prevent pollution of air, water and land. The Contractor shall comply with West Point Regulation 200-3, ARs 200- 1, 200-2, 200-3, 200-4, and all federal, state and local environmental protection laws, statutes and their implementing regulations pertaining to air, noise and water pollution control and abatement; solid and hazardous waste management, including recycling hazardous material transportation, storage, handling and disposal; spill prevention, control and countermeasures; cultural resource conservation and protection; wetlands; soils and geology; vegetation; threatened and endangered species and other protected plants and wildlife; and, energy conservation. Questions regarding specific requirements may be directed to the West Point Environmental Management Division (EMD) at (845) 938-6441. All environmental protection matters shall be coordinated with the West Point EMD. The Contractor shall comply with newly enacted environmental laws and their implementing regulations, which become effective during the course of this contract.

1.20.1. The Contractor shall provide to the Government a single point of contact (POC) on hazardous material issues.

1.20.2. All of the facilities operated by the Contractor may be inspected on a no-notice basis for compliance with the terms and conditions of this contract pertaining to environmental, energy, and natural and cultural resources; and federal, state and local environmental regulations. The Contractor shall provide access for inspections when required by the KO or designated representative.

1.20.3. Citations against GOCO facilities for non-compliance with environmental standards are a matter for resolution between the installation representatives and the issuing office of the Environmental Protection Agency (EPA). Fines or penalty charges associated with citations issued by federal, state, or local officials due to faulty operation or maintenance practices on the part of the Contractor, except when incurred as a result of compliance with specification provisions of the contract or instructions in writing from the KO, shall be paid by the Contractor and shall not be considered an allowable cost.

1.20.4. The Contractor shall control all discharges, leaks, spills and disposal of fuels, oils, bitumen, calcium chloride, acids, perchloroethylene or harmful materials, both on and off Government premises and shall comply with applicable federal, state and local laws, including West Point Spill Prevention, Control and Countermeasures Plan (SPCCP), and Installation Spill Contingency Plans (ISCP), concerning spill prevention and control; spill response; and spill notification.

1.20.5. The Contractor shall monitor vehicle parking, equipment storage sites and hazardous material and/or waste handling, and storage areas included in the spill prevention and response section of the plan at least daily, and while in use; a record of all such inspections shall be retained on-site.

1.20.6. The Contractor shall have available at each work site where hazardous materials are used, the applicable Safety Data Sheets (SDS). All SDS shall be readily available to employees and the KO or designated representative. The Contractor shall ensure employees are trained in the proper handling of hazardous materials to be used in accordance with OSHA and the West Point Hazard Communication Program.

1.20.7. The Contractor shall provide the Hazardous Waste Management Branch, DPW with a listing of applicable SDS for the contract period. The Contractor shall ensure that all hazardous material containers are clearly labeled as to contents. All hazardous materials shall be stored in accordance with requirements in the SDS and installation Fire, Safety and Environmental Regulations. The Contractor shall ensure that materials stored together are compatible. Flammable materials shall be stored in properly marked, fireproof lockers or other approved container. Disposal of pails, drums, or other containers, which contain or did contain hazardous materials shall be disposed of in accordance with federal, state and local regulations.

1.20.8. The Contractor shall ensure that hazardous waste generated as a result of operations on West Point are properly manifested, transported, stored, inspected and disposed of in accordance with federal, state and local regulations and West Point Reg. 200-3. Hazardous waste shall be stored in a secure, clearly marked area approved by the COR. All hazardous waste handling and storage areas shall be inspected at least weekly, and daily during use for leaks and spills; container integrity and labeling; integrity of spill containment devices; inspection and other records; and equipment operational status. All such inspections and corrective actions taken shall be documented as outlined in West Point Reg. 200-3. Hazardous materials and hazardous waste training records shall be maintained on-site.

Drums or containers shall be clearly labeled as to content and shall be kept closed when not in use.

Containers, whose integrity becomes compromised during the course of the project, shall be over packed or repackaged immediately. Current rules for Hazardous Waste storage at the West Point Laundry provide a threshold of 55 gallons or 365 days since the start of waste accumulation, whichever comes first. After the threshold is met, the contractor is responsible for waste removal within 72 hours. All hazardous waste manifests shall be submitted to the Environmental Management Division (EMD), of the Directorate of Public Work (DPW).

The contractor shall not sign hazardous waste manifests. Only authorized personnel from EMD will sign hazardous waste manifests.

Copies of inspection records and manifests shall be retained at the work site.

1.20.9. HAZARDOUS WASTE REMOVAL: The Contractor shall dispose of all hazardous chemicals in accordance with applicable federal, state and local regulations. The Contractor shall be responsible for the transportation and disposal of hazardous material generated in the performance of this contract.

These services will be reimbursed at supplied invoiced cost and freight costs incurred under the applicable reimbursable CLIN.

1.20.10. NYS RULES & REGULATIONS: The Contractor shall be in full compliance with NYS Rules and Regulations Part 232 for Perchloroethylene Dry Cleaning Facilities. All operators/managers/owners of dry cleaning equipment shall successfully complete the NYS required 16 hour course, hands on test, and written exam, given by a NYS licensed agency, at offsite location in order to obtain required certification.

The certification must be provided prior to award. The certification is valid for three years. To maintain certification, refresher training is completed through the mail with signature verification. Part 232 requires an annual inspection by a professional engineer licensed by NYS. The cost of the training, certification, recertification and annual inspection is the responsibility of the Contractor. No contractor personnel shall be allowed to operate dry cleaning machines without prior certification under Part 232.

1.21. GOVERNMENT HOLIDAYS:

January 1st New Year’s Day

3rd Monday in January Birthday of Martin Luther King, Jr.

3rd Monday in February Presidents Day

Last Monday in May Memorial Day

June 19th Juneteenth Day

July 4 Independence Day

1st Monday in September Labor Day

2nd Monday in October Columbus Day

November 11 Veterans Day

4th Thursday in November Thanksgiving Day

December 25 Christmas Day

NOTE: The actual date observed may vary. Refer to https://www.opm.gov/policy-data-oversight/pay-leave/federal- holidays/ for each year.

1.21.1. ADJUSTMENT OF SCHEDULES FOR HOLIDAYS. In cases in which a holiday is declared or celebrated on a Monday through Friday, the schedule of services required by the terms of this contract shall be performed on the next regular workday, (i.e., a normal pickup on Monday for a two

(2) day delivery on Wednesday, might be interrupted by a holiday on Monday. In this event, the pickup will be on Tuesday and delivery will be on Thursday).

1.22. WARRANTIES/RECALL PROGRAMS: The Contractor shall ensure that the manufacturer or authorized representative performs repair work on equipment under warranty/recall program. The Contractor shall report any difficulty in enforcing manufacturer's warranties/recall programs to the KO or designated representative, and request assistance.

1.23. PUBLICATIONS: The Contractor shall maintain appropriate publications to support equipment for maintenance and operation.

1.23.1. Publications presently on hand shall become the responsibility of the Contractor and shall be updated by the Contractor as changes occur. The Contractor shall purchase commercial manuals and will be reimbursed. The Contractor shall return the technical library to the Government upon completion or termination of this contract.

1.24. LOST AND FOUND: It is the responsibility of the Contractor to return all articles of personal and monetary value found back to the proper owner.

1.25. IPR REIMBURSEMENT: The IPR Reimbursement Rate of $0.55 per TE 8 shall be paid by check to the U.S. Treasury on a monthly basis per invoice period. The monthly invoice statement shall include the number of IPR pieces with check number and $ amount.

1.26. METHOD FOR COMPUTING PIECES: For the purpose of computing the actual quantity of workload processed, the following method shall be used:

Medical Treatment Facility – actual number of pieces. Organizational – actual number of pieces.

Gloves and Socks – a pair shall count as one piece.

Rugs and Curtains – a square yard shall count as one piece. Rags – a pound shall count as one piece.

Dry Cleaning – actual number of pieces.

Cadet and Cadet Candidate Laundry – actual number of pieces. Cadet and Cadet Candidate Dry Cleaning – actual number of pieces.

1.27. PHASE IN PERIOD: To minimize any decreases in productivity and to prevent negative impacts on additional services, the Contractor shall have personnel on board, during the 30 day phase in period. During the phase in period, the Contractor shall become familiar with performance requirements in order to commence full performance of services on the contract start date (base period commencement).

2. DEFINITIONS: For the purpose of this contract, the definitions specified below shall apply.

Where “as shown”, “as indicated”, “as detailed”, or words of similar import are used, it shall be understood that reference is made to this Performance Work Statement and the attachments accompanying this Performance Work Statement unless stated otherwise.

2.1. STANDARD DEFINITIONS:

2.1.1. ACCEPTABLE QUALITY LEVEL (AQL): The maximum percent defective, maximum number of defects per hundred units, or number of defects in the lot that can be considered satisfactory on the average, or degree of deviation from perfect performance for such specific contract requirement before the Government will consider contract performance unacceptable. As long as the defective performance does not exceed the AQL, the Government will not reject the service. An AQL does not imply that the Contractor may knowingly perform in an unsatisfactory manner. It implies that the Government recognizes that defective performance sometimes happens unintentionally.

2.1.2. CONTRACT SPECIALIST: The official Government representative delegated authority by the KO to administer the contract requirements and obligations relating to Government Property. This individual, normally working in an appropriate contracting or procurement career field, advises on all technical contractual matters.

2.1.3. CONTRACTING OFFICER (KO): A person duly appointed with the authority to enter into and administer contracts on behalf of the Government.

2.1.4. CONTRACTING OFFICER'S REPRESENTATIVE (COR): An individual designated in writing by the KO to act as an authorized representative of the KO to perform specific contract administrative functions within the scope and limitations as defined by the KO.

2.1.5. GOVERNMENT FURNISHED PROPERTY (GFP): All equipment, goods, and land possessed by the Government, and subsequently delivered or otherwise made available to the Contractor.

2.1.6. PERFORMANCE REQUIREMENTS SUMMARY (PRS): Identifies the key service outputs of the contract that will be evaluated by the Government to assure contract performance standards are met by the Contractor.

2.1.7. QUALITY ASSURANCE: Those actions taken by the Government to assure that the quality of purchased goods and services rendered are acceptable in accordance with established standards and requirements of the contract.

2.1.8. QUALITY ASSURANCE EVALUATOR (QAE): A Government representative responsible for performing surveillance and inspection of contractor performance.

2.1.9. QUALITY ASSURANCE SURVEILLANCE PLAN (QASP): A written document used by the Government for quality assurance surveillance. The document contains specific methods to perform surveillance of the Contractor's performance.

2.1.10. QUALITY CONTROL: Those actions taken by the Contractor to control the production of goods or services so that they meet the requirements of the contract.

2.2. TECHNICAL DEFINITIONS:

2.2.1. ADVISORY DOCUMENT: A directive that the Contractor may use for information and guidance but is not binding for compliance.

2.2.2. “AS-IS” CONDITION: The present state of an object at the time it is evaluated, given, received, or exchanged.

2.2.3. CALENDAR DAY: The time from midnight to midnight.

2.2.4. CLEAN: Finished articles are dry and free of visible soil, lint and odor. Spots and stains are removed where practical to do so without damaging the fabric.

2.2.5. DRY CLEANING: Cleaning of articles by immersion in dry cleaning solvents and use of mechanical action. Dry cleaning may include presetting and use of soaps and synthetic detergents as required to remove soil and stains. All items received for dry cleaning shall be pressed in accordance with normal commercial practices.

2.2.6. DURABLE ITEMS: Items that are not used up and keep their identity throughout their life. They do not require property book accountability after issue from the stock record account, but do require hand receipt control when issued to the user. This category consists of parts of sets, kits, outfits and assemblies that are not used up.

2.2.7. EXPENDCABLE PROPERTY: Property that is consumed in use, or that loses its identity in use, and all items not consumed in use with a unit price of less than $500 and not otherwise classified as non-expendable or durable. The following materiel is classified as expendable: Supplies consumed in the maintenance and upkeep of the public service; supplies that lose their identity when used to repair or complete other items; office supplies and equipment; and office furniture with a unit cost of less than $500.

2.2.8. FINISHING CODE: Each item has a finishing code assigned. (AA) Dry Cleaning Pressed, (B) Bagged, (C) Combing of Rugs, (D) Dried, (F) Folded, (H) On Hanger, (I) Flatwork Ironed, (K) Packaged in an Heirloom Box, (R#) Packaged in clear plastic wrap (with a certain number of items per bundle), (P) Laundry Pressed, (S) Starched, (SO) Steam Only, (ST) Steam Tunnel Finished, (T#) Packaged by typing bundle with twine (with a certain number of items per bundle), (W) Wash, (X) Dry Clean, (Y) Each workload category contains a listing of Miscellaneous Items as defined in paragraph 2.2.15. These items are to be finished in a manner consistent with similar items in this solicitation and/or consistent with industry practices. The Contractor shall use the provided finishing codes as identified above and in TE 10A and 10B.

2.2.9. FISCAL YEAR: A period beginning October 1 and ending September 30 of consecutive calendar years. The fiscal year is designated by the calendar year in which it ends.

2.2.10. HAZARDOUS MATERIAL (HM): Under environmental requirements, any material, that once defined as a waste would meet the criteria for a hazardous waste (i.e., reactive, corrosive, ignitable, EP toxic, or listed in the EPA hazardous waste listing) and cannot be recycled or reused for its original intended purpose. Similarly, the Transportation Safety Act of 1974 defines a hazardous material as “any substance or material in quantity or form which may pose an unreasonable risk to health and safety or property when transported in commerce.” Hazardous materials are listed in 40 CFR 172 of the Code of Federal Regulations and incorporate hazardous substances and hazardous waste.

2.2.11. HAZARDOUS MATERIALS/HAZARDOUS WASTE MANAGEMENT: The control of the ordering, amount, type, collection, source separation, storage, transportation, treatment, recovery, and disposal of hazardous materials and hazardous wastes.

2.2.12. LAUNDERING: The process by which soiled fabric items are cleaned and treated. The term includes cleaning by mechanical action and by hand in water solutions of detergents and other additives. For the purpose of this contract, the term includes repellent treating, bleaching, bluing, chemical rinse (sour), starching, ironing, and pressing operations appropriate to the type of fabric and nature of soil.

2.2.13. MAINTENANCE: Any action taken to keep equipment in a serviceable condition or to restore it to serviceability. Maintenance of equipment includes inspecting, servicing, testing, cleaning, and repairing.

2.2.14. MANDATORY DOCUMENT: A directive in which the Contractor is obliged to perform the effort strictly in accordance with the method specified in the directive to meet the stated results of the directive.

2.2.15. MISCELLANEOUS: “Small, Medium, Large” is shown at the end of each listing to eliminate the need for a separate listing of items that are received infrequently. This shall be interpreted as follows:

LAUNDRY:

Small - An item requiring the approximate time, effort and cost to process as a pillowcase or wrapper. Medium - An item requiring the approximate time, effort and cost to process as a sheet, bedspread, or coat. Large - An item requiring the approximate time, effort and cost to process as a sleeping bag.

DRY CLEANING:

Small - An item requiring the approximate time, effort and cost to process as a sleeveless sweater/blouse.

Medium - An item requiring the approximate time, effort and cost to process a pair of trousers/jacket.

Large - An item requiring the approximate time, effort and cost to process as a coat/all-weather overcoat.

2.2.16. NON-EXPENDABLE ITEMS: Items that are not used up and keep their identity throughout their life. These items require property book accountability throughout their entire life after issue from the stock record account. This category consists of end items of equipment that are separately identified. It includes all class 7, all items assigned a LIN in SB700-20 other than office furniture in FSC 7110, 7125 and 7195 with a unit cost of more than $300 and other selected class 2, 4 and 10 end items.

2.2.17. PREVENTIVE MAINTENANCE CHECKS AND SERVICES (PMCS): The planned care, servicing, repair and inspection of equipment for the purpose of maintaining it in a serviceable condition and for detecting probable failure.

2.2.18. REBUILT PARTS: Parts that since last use have been dismantled and reconstructed as necessary; all internal and external parts cleaned and made free from rust and corrosion; all impaired, defective, or substantially worn parts restored to a sound condition or replaced with new, rebuilt or unimpaired parts; and such other operations performed as are necessary to put the product in sound working condition.

2.2.19. REPAIR: The restoration or replacement of parts, components or assemblies of equipment as necessitated by wear and tear, damage, failure of parts, or the like, in order to maintain the specific item of equipment in efficient operating condition.

2.2.20. SAFETY HAZARD: Any condition or deficiency that would render a piece of equipment unsafe or could cause damage or harm to personnel, equipment, or property.

2.2.21. SERVICEABLE LIMITS: The manufacturer's specifications, tolerance, adjustment, and clearances applicable to each item of equipment.

2.2.22. UNSERVICEABLE ITEMS: An item which through normal fair wear and tear, misuse, mistreatment or neglect can no longer be used for its intended purpose. Items having other than minor rips and tears and missing or broken buttons. For the purpose of this contract, “minor” means tears less than four inches in length.

2.2.23. WARRANTY MAINTENANCE: The work performed by the manufacturer of the equipment or his authorized representative to correct, by replacement or repair, deficiencies that occur during the manufacturer's warranty period to parts, subassemblies, and components covered by the provisions of warranty.

2.2.24. WATER REPELLANT TREATMENT: Treatment by hand or machine of fabric items with either solvent or aqueous solutions of water repellent compounds.

2.2.25. WORKDAY: Mondays through Fridays, excluding Government holidays.

2.3. CLEANING DEFINITIONS:

2.3.1. DAILY: Refers to each and every scheduled service date.

2.3.2. DAMP MOPPING: Cleaning floor surfaces after sweeping or dust mopping to pick up any remaining dust or dirt utilizing clean water and a detergent solution (and disinfectant where required by the PWS) with a dry-wrung mop.

2.3.3. DEBRIS: Any articles, or parts thereof, such as paper, gum, paper clips, candy, lint, litter, strings, cigarette butts, leaves, excrement, etc.

2.3.4. DISINFECT: To completely flood the fixture, floor, etc., with a germicidal disinfectant, allow to soak and rinse clean as directed by the manufacturer’s instructions.

2.3.5. DUST MOPPING: Removing dirt and debris from floor surfaces by use of a dust mop.

2.3.6.