Statement of Work.pdf
PDF 114 KB Posted
- Solicitation number
- W911SD-24-R-0072
About this file
This document includes a sources sought notice and statement of work for a customer care warranty agreement. The U.S. Army Materiel Command Mission and Installation Contracting Command is seeking sources to provide a one-year customer care warranty agreement for the audio/visual system in the IKE Hall Cafe at the United States Military Academy in West Point, New York. The incumbent contractor is Audio-Video Corporation. Interested parties must be registered as small businesses under NAICS code 334310 and submit proof of experience servicing audio/visual equipment as well as permission from Audio-Video Corporation to service equipment, parts, and components under its pre-existing warranties by February 24, 2023. The statement of work specifies requirements for replacement hardware, 24/7 service and support through Audio-Video Corporation, and on-site or remote diagnostic assistance under the extended customer care agreement.
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| File | Type | Posted |
|---|---|---|
| SS Notice-Customer Care Agreement.pdf |
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Statement of Work
SCOPE: This Statement of Work (SOW) establishes the requirement for the Contractor who installed the Audio-Visual system in IKE Hall Café to extend the Customer Care Warranty for the system
Attached is the Sales Quote for Audio Visual Corp for Customer # C11734 US Military Academy – Eisenhower Hall, Café.
LOCATION OF WORK: Building 655- Eisenhower Hall, 3rd Floor IKE Café, Audio Visual System
1.2 Background. This will extend the customer care contract with Audio Video Corporation – in the vendor that installed the system in Ike Hall Café (PO #W911SD190248 ) and subsequent service contract W911SD23P035
1.3 Objectives. To continue customer care on the system
1.4 Scope. The contractor will supply replacement Audio Visual Hardware as described in their customer care solution.
1.5 Contract Type. Commercial
1.6 Place of Performance/Hours of Operation. Eisenhower Hall (0830-1600)
1.7 Period of Performance. 2/24/24 – 2/24/25
1.8 Privacy Act. N/A
1.9 Personal Service. The client has determined that use of the contract to satisfy this requirement is in the best interest of the government, economic and other factors considered.
4. TASKS: All standard manufacturer's equipment warranties will be applied. The Audio Visual Corps will provide 24 hour service and technical support through Audio-Video Corporation’s Certified Full- Service Facility. This extended Customer Care Service agreement as service either in shop, on site and remote diagnostic assistance.
| Statement of Work |
| 1.8 Privacy Act. N/A |
File details come from the government source that posted it. Updated .