W911S7-20-R-0017 0001 Amend Solication .pdf

W911S720R0017

0011553467

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83) Prescribed by GSA

FAR (48 CFR) 53.243

The purpose of this amendment W911S7-20-R-0017 P00001 is to extend proposal due date to 2 November 2020, 1200PM; add PWS paragrah references to CLIN 0001, revise verbiage in PWS Delivery Table, provide Q&A responses in Section J, and add a revised version of Section L Addendum. All other terms and conditions remain unchanged.

1. CONTRACT ID CODE PAGE OF PAGES

J 1 46

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 21-Oct-2020

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street , County, State and Zip Code) X W911S720R0017

X 9B. DATED (SEE ITEM 11)

29-Sep-2020

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer X is extended, is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

21-Oct-2020

CODE

MICC - FORT LEONARD WOOD

8112 NEBRASKA AVENUE

FORT LEONARD WOOD MO 65473

W911S7 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE

See Item 6

FACILITY CODECODE

EMAIL:TEL:

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION A - SOLICITATION/CONTRACT FORM

The required response date/time has changed from 29-Oct-2020 12:00 PM to 02-Nov-2020 12:00 PM.

SECTION B - SUPPLIES OR SERVICES AND PRICES

CLIN 0001

The CLIN extended description has changed from:

:Simulations/Server Support:

To:

:Simulations/Server Support:- PWS: C.1.5, C.1.5.1.1, C.1.5.1.1.2, C.1.5.1.1.3, C.1.5.1.1.4, C.1.5.1.1.5, C.1.5.1.1.6, C.1.5.1.1.7, C.1.5.1.1.8, C.3.1.1, C.3.1.4, C.3.1.5, C.3.1.6, C.3.1.10, C.3.1.11, C.3.1.13, C.3.1.14, C.3.1.16, C.3.1.17, C.3.1.18, C.3.1.20, C.3.1.21, C.3.1.25, C.3.1.29, C.3.1.30, C.3.1.31, C.3.1.32, C.3.1.33

CLIN 1001

:Simulations/Server Support Option Year 1:

:Simulations/Server Support Option Year 1:- PWS: C.1.5, C.1.5.1.1, C.1.5.1.1.2, C.1.5.1.1.3, C.1.5.1.1.4, C.1.5.1.1.5, C.1.5.1.1.6, C.1.5.1.1.7, C.1.5.1.1.8, C.3.1.1, C.3.1.4, C.3.1.5, C.3.1.6, C.3.1.10, C.3.1.11, C.3.1.13, C.3.1.14, C.3.1.16, C.3.1.17, C.3.1.18, C.3.1.20, C.3.1.21, C.3.1.25, C.3.1.29, C.3.1.30, C.3.1.31, C.3.1.32, C.3.1.33

CLIN 2001

:Simulations/Server Support Option Year 2:

:Simulations/Server Support Option Year 2 - PWS: C.1.5, C.1.5.1.1, C.1.5.1.1.2, C.1.5.1.1.3, C.1.5.1.1.4, C.1.5.1.1.5, C.1.5.1.1.6, C.1.5.1.1.7, C.1.5.1.1.8, C.3.1.1, C.3.1.4, C.3.1.5, C.3.1.6, C.3.1.10, C.3.1.11, C.3.1.13, C.3.1.14, C.3.1.16, C.3.1.17, C.3.1.18, C.3.1.20, C.3.1.21, C.3.1.25, C.3.1.29, C.3.1.30, C.3.1.31, C.3.1.32, C.3.1.33

CLIN 3001

:Simulations/Server Support Option Year 3:

:Simulations/Server Support Option Year 3:- PWS: C.1.5, C.1.5.1.1, C.1.5.1.1.2, C.1.5.1.1.3, C.1.5.1.1.4, C.1.5.1.1.5, C.1.5.1.1.6, C.1.5.1.1.7, C.1.5.1.1.8, C.3.1.1, C.3.1.4, C.3.1.5, C.3.1.6, C.3.1.10, C.3.1.11, C.3.1.13, C.3.1.14, C.3.1.16, C.3.1.17, C.3.1.18, C.3.1.20, C.3.1.21, C.3.1.25, C.3.1.29, C.3.1.30, C.3.1.31, C.3.1.32, C.3.1.33

CLIN 4001

:Simulations/Server Support Option Year 4:

:Simulations/Server Support Option Year 4:- PWS: C.1.5, C.1.5.1.1, C.1.5.1.1.2, C.1.5.1.1.3, C.1.5.1.1.4, C.1.5.1.1.5, C.1.5.1.1.6, C.1.5.1.1.7, C.1.5.1.1.8, C.3.1.1, C.3.1.4, C.3.1.5, C.3.1.6, C.3.1.10, C.3.1.11, C.3.1.13, C.3.1.14, C.3.1.16, C.3.1.17, C.3.1.18, C.3.1.20, C.3.1.21, C.3.1.25, C.3.1.29, C.3.1.30, C.3.1.31, C.3.1.32, C.3.1.33

SECTION C - DESCRIPTIONS AND SPECIFICATIONS

The following have been modified:

PERFORMANCE WORK STATEMENT

PERFORMANCE WORK

STATEMENT (PWS) MANEUVER SUPPORT

CENTER OF EXCELLENCE (MSCOE)

INFORMATION TECHNOLOGY (IT) AND AUDIO VISUAL (AV)

SUPPORT

Part 1 GENERAL INFORMATION

C.1. GENERAL: The contractor shall provide all personnel, materials, supervision, other items, and non-personal services to provide Information Technology (IT) and Audio Visual (AV) Systems maintained by the contractor.

C.1.1. Description of Services/Introduction: The contractor shall maintain operate current government IT and AV systems to ensure continuity of service and provide upgrades as required to ensure system integrity and compliance. The contractor shall perform to the standards as specified in the PWS. The contractor shall employ technology to improve operating efficiency. Support includes the day-to-day operational support for multiple concurrent users.

C.1.2. Background: Training and Doctrine Command (TRADOC) provided guidance in the Third Quarter of Fiscal Year (FY) 04 to institute training on Maneuver Control System (MCS) and Force XXI Battle Command-Brigade and Below (FBCB2) in the Captains’ Career (CCC), Officer Basic/Basic Officer Leadership (OBC/BOLC), Warrant Officer Advance (WOAC), Warrant Officer Basic (WOBC), Advanced Non-commissioned Officer (ANCOC), and Basic Non- commissioned Officer (BNCOC) Courses in accordance with the Army Digital Training Strategy. This contract provides the necessary IT/AV administration services that in turn support TRADOC core functions #2: Initial Military Training, #4: Leader Development and Education, and #8: Training Support. This training is critical to enabling our Soldiers to effectively operate this emerging technology and fight the Global War on Terrorism. The informational, technological, administrative, maintenance and repair services acquired under this contract will ensure that the necessitated IT/AV systems will be fully functional and operational to enable the Government to accomplish mandated training requirements.

C.1.3. Hours of Operation: Except for Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings, the hours of operation is as follows: .

C.1.3.1 ONLY For CLIN 1: The contractor is responsible for conducting business, between the hours of 0700 to 1700 Local Time, Monday thru Friday with up to 15 instances that would require the contractor to work on Saturday. The Government reserves the right to adjust the work schedules as mission dictates providing a 7 calendar days notice beforehand.

C.1.3.2 For CLIN 2, 3, 4, 5, 6, 7, 8: The contractor is responsible for conducting business, between the hours of 0700 to 1700 Local Time, Monday thru Friday.

C.1.4. Personnel: The Contractor shall provide names and telephone numbers of individuals working under this contract to the Contracting Officer’s Representative (COR) at the contract kick off meeting. The Contractor shall provide notice, in writing, to the Contracting Officer and COR within one (1) calendar day of any change of personnel.

C.1.4.1 Contractor personnel shall have the required certification prior to performing any service on this contract. At the kick-off meeting, copies of the certifications will be required. Shall have a current Information Assurance and Computing Environment certification per DoD 8570.01-M change 3, paragraph A current certification is defined in para C.1.4.3, C.1.4.4, C.1.4.5, C.1.4.6, C.1.4.7, and C.1.4.8. The contractor shall provide a copy of contract personnel certifications to the COR at the kick off meeting and at the time that any new contractor personnel are hired.

C.1.4.2 Contractor shall comply with Information Assurance Training and Certification Best Business Practice (IA BBP) Version 5 dated March 2012 for Information Assurance Technical Level II (IAT-II) (https://ia.signal.army.mil/docs/pub.TrainingandCertificationBB PFINAL10.pdf). Contract Personnel that do not meet requirements of C.1.4.1 shall not be assigned to this contract to support computer, server or network systems and may only be assigned to support Audio Visual System maintenance, support, troubleshooting and repair.

C.1.4.3 Contractor personal shall have A+ certification for Information Assurance Technical Level I (IAT-I) or higher to be onthiscontract. https://ia.signal.army.mil/docs/pub .Training and Certification BBPFINA L10.pdf). IAT-I level technicians will only be assigned to the helpdesk staff.

C.1.4.4 VMware vSphere Systems Administrator shall have a current VMware Certified Professional on vSphere

54 (VCP5) or vSphere 6(VCP6) certification. The contractor shall have VMware enterprise level experience. Experience planning and leading VMware migrations, experience in optimizing VMware for utilization of SAN storage, experience implementing VMware with different types of storage, experience in migrating large numbers of virtual servers to new SAN arrays without impacting users. Experience using monitoring tools like vCenter Operations Manager, strong verbal and written communication skills, very strong analysis/troubleshooting skills. Performs daily vSphere backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary. Contractor must also have Microsoft Certified System Administrator (MCSA) to perform the duties of the Server Administrator. Contractor shall have at least one VMware vSphere Systems Administrator person present during hours of support and provide proof of certification at the kick-off meeting.

C.1.4.5 Microsoft Certified Solution Associate Certification (MCSA) Windows Server 2008 certification (or higher). The contractor shall have Windows Enterprise System Administrator experience and able to Install, configure and maintain Windows services including; domain controllers, user accounts, permissions, e-mail, anti- virus, spam filter, terminal server, file and printer servers. Contractor must also have VMware vSphere Systems Administrator to perform the duties of the Server Administrator.

Contractor shall have at least one Microsoft Certified Solution Associate Certification (MCSA) person present during hours of support and provide proof of certification at the kick-off meeting.

C.1.4.6 Network Administrators shall have a current Cisco Certified Network Associate (CCNA) certification.

They will establish network by evaluating network performance issues including availability, utilization, throughput, good-put, and latency; planning and executing the selection, installation, configuration, and testing of equipment; defining network policies and procedures; establishing connections and firewalls.

Secures network by developing network access, monitoring, control, and evaluation; maintaining documentation. The contractor shall have at least one CCNA present during hours of support and provide proof of certification at the kick-off meeting.

C.1.4.7 The contractor shall have Administering and Deploying System Center 2012 Configuration Manager

Certification (or higher). Plan System Center Configuration Manager hierarchy and site system roles. Pre-installation requirements, examining the current computing environment, CAS, primary and secondary sites, branch cache, designing and recommending System Center Configuration Manager server architecture, extending the Active Directory schema (DNS service records, WINS), managed providers, discovery methods, and planning migration. System Center 2012 Configuration Manager must prepare for both backup and recovery operations to avoid loss of critical data.

C.1.4.8 IAT-II contractor personnel with privileged access on Laptop/desktop computers shall have a current CompTIA Security+ certification and Microsoft Certified Technology Specialist (MCTS) Windows 10 – Configuration certification (or higher). The contractor shall have at least two certified and one MCTS present during hours of support and provide proof of certification at the kick-off meeting.

C.1.4.9 Contract personnel that do not meet requirements of C.1.4.1. shall not be assigned to this contract to support computer, server or network systems and may only be assigned to support Audio Visual System maintenance, support, troubleshooting and repair.

C.1.5. Place of Performance: Work shall be performed at locations throughout Fort Leonard Wood, Missouri. The specific location of Government systems are identified in Exhibit A

– “Facility Listing”.

PART 2 ACRONYMS AND REVELANT PUBLICATIONS

C.2. ACRONYMS and PUBLICATIONS:

C.2.1. ACRONYMS

AA Application Administrator AFARS Army Federal Acquisition Regulation Supplement AR Army Regulation AOR Area of Responsibility AT Anti-Terrorism ATCTS Army Training Certification Tracking System AV Audio Visual CAC Common Access Card CFR Code of Federal Regulations CLIN Cost Contract Line Item Number CPOF Command Post of the Future CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative DA Department of the Army DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DOD Department of Defense DODI Department of Defense Instruction FAR Federal Acquisition Regulation FBCB2 Force XXI Battle Command Brigade and Below FLW Fort Leonard Wood FTR Federal Travel Regulation GFP Government Furnished Property

HQDA Headquarters Department of the Army IAW In Accordance With IA Information Assurance IT Information Technology IPR In Progress Review iRAPT Invoicing Receipt, Acceptance and Property Transfer KO Contracting Officer LAN Local Area Network OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) OPSEC Operations Security MCASP Mission Command Art and Sciences Program MCS Maneuver Control System MICC Mission Installation Contracting Command MSCOE Maneuver Support Center of Excellence NEC Network Enterprise Center NLT No Later Than

PIPO Phase In/Phase Out POP Period of Performance POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement SME Subject Matter Expert QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program TE Technical Exhibit TCO Telephone Control Office TO Task Order VBS2 Virtual Battlespace System 2 VBS3 Virtual Battlespace System 3 VTC Video Teleconference

C.2.2. Applicable Publications (Current Editions)

No. Title DATE AR 25-2 Information Management Information Assurance (Oct 25, 2007),found at https://ia.signal.army.mil/docs/AR25-2.pdf

4 April 2019

AR 530-1 Operations Security (OPSEC) Program, found at http://www.apd.army.mil/Search/ePubsSearch/ePubsSearchForm.asp x?x=

AR

26 Sep 2014

DOD

8570.01-M

Information Assurance Workforce Improvement Program, found at https://ia.signal.army.mil/docs/857001m.pdf

19 Dec 2005

AR 735-5 Property Accountability Policies http://www.apd.army.mil/pdffiles/r735_5.pdf

22 Aug 2013

AR 750 -1 Army Materiel Maintenance Policy http://www.apd.army.mil/pdffiles/r750_1.pdf

12 Sept 2013

C.2.3. Contractor shall comply with all of the applicable regulations, publications, manuals, local policies and procedures listed in the table above.

PART 3 DELIVERABLES/TASKS

C.3. Specific Deliverables: Contractor shall perform the Information Technology tasks identified below to administer, maintain, operate and repair Government systems and its peripheral equipment and network. Systems presently consisting of +/-10% 3800 trainer (desktops/laptop type) computers, +/- 10% 3600 Mobile Laptops, +/-10% 80 servers, +/-10% 50 switches, +/-10% 335 Printers, +/-10% 459 Audio Visual Racks, +/-10% 968 projectors and +/-10% 419 flat panel wall display monitors.

C.3.1. Administration and Maintenance. The Contractor shall perform the following tasks:

C.3.1.1. Setup, upgrade (version change or patches) and configure Microsoft and Linux commercial off- the-shelf workstation and server operating systems, commercial application software (Microsoft Office Professional, Microsoft Project, Microsoft Structured Query Language database, Microsoft Exchange, Microsoft SharePoint) and Army developed computer software (CPOF workstation and server, FBCB2, and other associated MCASP software, to operate with the various computing systems described herein and their peripheral devices and software components. Covered systems consists of +/-10% 3800 trainer (desktops/laptop type) computers, +/- 10% 3600 Mobile Laptops, +/-10% 70 servers, +/-10% 50 switches, +/-10% 335 Printers, +/-10% 459 Audio Visual Racks, +/-10% 968 projectors and +/-10% 419 flat panel wall display monitors.

C.3.1.2. Logistics Support: Contractor shall plan, coordinate, execute and/or assist in execution of all logistics functions IAW AR 735-5, AR -750-1. Assist the Government Hand Receipt Holder with the schedule of events to determine level of support and work schedules required. Shall maintain and prepare necessary accounting and supply documents, custody records, performs reconciliations using Installation Property Spreadsheet. Maintain database of various types of files to include Loss, Inventory, Receipts and Disposition Reports. Shall assist in receiving, inspecting, storing, preparing, shipping and disposal of supplies related to Army Enterprise Classroom Program operations. Responsible for inventory management of decentralized and decontrolled items, including supplies, targetry, equipment, and materials. Systems presently consisting of 3800 trainer (desktops/laptop type) computers, +/-10% 3600 Mobile Laptops, +/- 10% 70 servers, +/-10%50 switches, +/-10% 335 Printers, +/-10%459 Audio Visual Racks, +/-10% 968 projectors and +/- 10%419 flat panel wall display monitors.

C.3.1.3. CAC PIN Reset Trusted Agent: Contractor shall assist in the role of the Common Access Card (CAC) Pin Reset Trusted Agent (CTA) to reset the CAC PIN of all users coming into the Maneuver Support Center of Excellence G-6 Walk-in Center. The government estimates roughly 5 to 10 Government and Civilian CAC card resets per day.

C.3.1.4. The contractor shall have VMware vSphere Systems Administrator and Microsoft Certified Solution

Associate Certification (MCSA) Windows Server 2008 certification (or higher). The pending release of patches and version changes to MCS, FBCB2, VBS2 and CPOF software will be identified to the Contractor by the COR to ensure that the systems are up to date and functional. Contractor will be informed by the Government of upcoming changes to such software at least five (5) business days prior to the software’s release. Upon receipt of a MCS, FBCB2, VBS2 and CPOF software patch or version change notification, the contractor shall have five (5) working days in which to load and properly configure the new software on all applicable systems. The Government estimates that 25 patches and five version changes to such software will be released during the base year and thereafter of this contract.

With respect to Microsoft and Linux software, the Contractor shall check the Army Information Assurance Program to identify whether new patches/upgrades have been posted. Upon identification of a needed or desired patch and/or upgrade that has a charge associated therewith, the contractor shall within 8 scheduled working hours identify same to the COR in writing and provide the reason needed or desired and the cost to acquire. The Government, will acquire all necessary software patches and the contractor shall install them. If the Government purchases the software, the Contractor shall have five (5) working days upon receipt thereof to load and configure same on all applicable systems.

C.3.1.5. Ensure all computer hardware and software components are compatible, IA compliant, operational and ready for training to interface with users currently installed software and hardware products to preclude system conflicts and malfunctions. The contactor shall install any missing software for training.

C.3.1.5.1 Administer the MSCOE Closed Training Network C.3.1.5.2 Administer on the FLW Training and Training Support Technologies on FLW Networks and

FLW

C.3.1.6. The contractor shall contact software and/or hardware developers and vendors as necessary to resolve unique problems or to gather additional installation or usage information. The contractor shall not contact developers/vendors (without first receiving written permission from the COR) in situations when the Government may be charged for the consultation.

C.3.1.7. Take appropriate corrective actions to exchange or replace components with Government provided replacement parts. The Government estimates that 10% of hardware components will require replacement over the five year period of the performance. In no event will the contractor purchase replacement parts or obligate the Government for purchase of the same.

C.3.1.8. Perform the function of Systems Administrator (SA) on the servers at the locations detailed in

Exhibit A - “Facility Listing”. The SA tasks include the installation of base operating systems including Microsoft Office products as well as the installation and configuring of server software components. The SA also performs server maintenance and backup.

C.3.1.9. Perform the function of Application Administrator (AA) on all PC desktops/laptoptype computers containing said software and their peripheral devices and software components. MAA tasks include configuring Workstations and Network for operation.

C.3.1.10. Set up and populate a maintenance schedule to ensure that the classroom computer, audio visual systems contemplated herein are operational in accordance with provisions set forth in this contract. The schedule shall contemplate the contractor’s inspection of operational facilities and equipment for function and state of repair. At a minimum, the maintenance schedule will include all IT hardware systems contemplated herein and require the regular completion of the tasks noted in Exhibit B - “Equipment Check List”, attached hereto and made a part hereof. Tasks in Exhibit B - “Equipment Check List” will be completed by the contractor on each of the items (i.e. computers, projectors, etc.) annually. If maintenance is conducted during a trouble call, it will be counted as the annual maintenance of that item. Electronic copies of each completed Exhibit B - “Equipment Check List” (showing dates of completion and results) shall be posted on the organizational SharePoint site within two calendar days of completion. The maintenance schedule shall be developed and tendered to the COR not later than 30 days after kick-off meeting, as both a printed document and an electronic Microsoft Excel spreadsheet. The contractor, within five (5) business days thereafter, shall address all Government issues and update the schedule as mutually agreed with the COR. In the event the contractor cannot address a Government identified issue and/or does not agree to the Government's proposed schedule change(s), it will immediately tender its written discussion of the issue and position justification to the COR. In no event will the Contractor implement a schedule change that will result in an increase in charge beyond that agreed to in this firm fixed priced Contract. The Contractor shall thereafter implement, inspect and perform maintenance on all systems in accordance with the final approved schedule.

C.3.1.11. The contractor shall optimize system performance, conduct vulnerability scans and run intrusion detection software, apply security patches to safeguard the system from intrusion and provide virus detection and removal services IAW AR 25-2 on a weekly basis. Contractors performing scans shall complete the Assured Compliance Assessment Solution (ACAS) online training course prior to performing scans. The Government estimates this course to take eight hours. The COR will make arrangements for ACAS online training ten (10) days after the beginning of this contact.

C.3.1.12. The contractor shall be able to operate, administer, maintain and repair personal computers (described below) that are located in the various buildings/rooms as identified in Exhibit A- “Facility Listing”.

C.3.1.12.1 On the MSCOE Closed Training Network, the contractor shall be able to operate, administer, maintain and repair personal computers (described below) that are located in the various buildings/rooms as identified in Exhibit A - “Facility Listing” and the associated peripheral equipment (server, routers, switches, projectors, touch panels, audio visual racks, cameras) and utilize Microsoft and Linux operating system software, Microsoft server software (Exchange, System Center Configuration Manager (SCCM), SharePoint), Microsoft Office, Citrix, Ghost, Geospatial, VMware vSphere, Command Post of the Future (CPOF), Virtual Battle Station 3 (VBS3), Joint Conflict and Tactical Simulation (JCATS), constructive simulation, gaming and FBCB2 software programs.

C3.1.12.2 Fort Leonard Wood Training and Training support Technologies on FLW Networks and FLW, the contractor shall be able to operate, administer, maintain and repair personal computers (described below) that are located in the various buildings/rooms as identified in Exhibit A - “Facility Listing” and the associated peripheral equipment (switches, projectors, touch panels, audio visual racks, cameras) and utilize Microsoft and Linux operating system software, Microsoft server software (Exchange, System Center Configuration Manager (SCCM), SharePoint), Black Board, Video Teleconference (VTC), Microsoft Office, and Microsoft Windows 10.

C.3.1.13. Identify and remove software that appears to violate applicable licensing agreements and/or copyright laws no less often than weekly.

C.3.1.13.1 On the MSCOE Closed Training Network.

C.3.1.13.2 FLW Training and Training Support Technologies on FLW Networks and FLW.

C.3.1.14. Contractor personnel performing services shall have or have completed after award, the following training as outlined in the Information Assurance Training and Certification Best Business Practice (IA BBP) Version 5 dated 30 Mar 2012 located in the shared drive and DoD 8570.01-M, Change 3, paragraph C.3.1.21.(https://ia.signal.army.mil/docs/857001m.pdf). Current training requirements are computer User Awareness Training which shall be completed within 10 calendar days after being granted network access. Estimated time required to complete course is 4 hours. Training is accessible online and requires an Army Knowledge Online (AKO) account. AKO access will be sponsored by the COR. Training certificates will be uploaded to the Army Training and Certification Tracking System (ATCTS). All training shall be performed and completed by Contractor in such a way as not to interfere with the Contractor’s primary responsibilities.

C.3.1.15. Administer the Network communication devices and cabling. This includes installation; configuration and updating of Government provided network devices such as switches and routers and the installation and upgrades of network cabling. Network devices shall be configured IAW AR 25-2 and applicable Security Technical Implementation Guides (STIGS) provided by the COR.

C.3.1.15.1 On the MSCOE Closed Training Network.

C.3.1.15.2 FLW Training and Training Support Technologies on FLW Networks and FLW.

C.3.1.16. Contractor personnel shall administer systems/networks IAW AR 25-2, DISA Security Technical

Implementation Guides (STIGS), the Risk Management Framework (RMF) Accreditation Process standards Army approved operating system (OS) image and FLW NEC policy.

C.3.1.16.1 On the MSCOE Closed Training Network.

C.3.1.16.2 FLW Training and Training Support Technologies on FLW Networks and FLW.

C.3.1.17. Administer the systems and peripheral equipment and network. The Contractor shall: troubleshoot, and repair the systems, peripheral equipment and network; analyze and troubleshoot computer software products, computer systems, peripheral devices and network connectivity and determine if problems are related to hardware, software, connectivity or combination of both; coordinate with co-workers, system developers, vendors and functional users to effect successful problem resolution; suggesting system modifications to preclude problem recurrence use various operating systems (currently Microsoft Windows Server, Microsoft Windows 7, Microsoft Windows 10 and Linux), and diagnostic and utility software packages to correct computer configuration problems; replace faulty computer parts and components (i.e., hard-drives, Dual Inline Memory Module chips, boards, keyboards, mother boards, video boards, and other computer hardware components) with replacements parts furnished by the Government; uninstall and/or reinstall software to resolve problems; and determine whether problems are user oriented or result from equipment, hardware, software or networking failures. The Contractor shall be knowledgeable when installing computer up-grades to existing equipment to ensure that all components are compatible and no conflicts or system malfunctions occur. The Contractor shall also backup the systems on a weekly basis and recover lost data files as may be necessary due to system malfunctions. All systems shall remain operational during normal Government operation hours.

Reported issues for systems within the MSCoE complex (Buildings 3200, 3201, 3202, 3203, and 3205) shall be initially responded to within 15 minutes of the report(s). For equipment located outside of the MSCoE Complex the initial response time is 30 minutes. Problem(s) shall be identified and corrected and/or equipment shall be replaced, if required, with available Government provided spares within two hours of reporting.

All non-functioning equipment shall be repaired or required repair part reported to and ordered by the Government, or processed for warranty shipment within the 24 hour period following breakage. Ordering of equipment shall be executed and funded by Government. Items shall be repaired and placed back into a ready status within 24 hours of receiving repair part or item’s return from warranty repair.

C.3.1.17.1 On the MSCOE Closed Training Network C.3.1.17.2 FLW Training and Training Support Technologies on FLW Networks and FLW.

C.3.1.17.3 Student Computers and Training Devices C.3.1.17.4 ECP Classroom Equipment

C.3.1.18. Audio Video Operations, Graphic Design, Video, Photo Support and VTC Operations: The Contractor shall be responsible for operating and maintaining Video Teleconference (VTC) Polycom and Audiovisual system infrastructure equipment. Provide Tier I/Tier II technical support and assistance for classroom, training area and conference room Video Teleconference (VTC) suites and Audiovisual systems. Provide VTC and Audiovisual technical support over the phone to users experiencing equipment problems and onsite support for events. Contractor will respond to multimedia and graphics-specific requests each month. Most graphics and multimedia development support requests can take anywhere from a few hours to a few weeks to complete the creation, videotaping, modification, editing, or maintenance. . Contractor shall ensure completeness and functionality of the products. Contractor shall back-up and/or archive, maintain, and ensure availability of supported multimedia products.

C.3.1.19. Help desk. The Contractor shall maintain a help desk technical staff during Hours of Operation outlined in C.1.3.2. The Government and Help desk coordinator will share responsibility of answer and routing trouble calls from users. Upon the completion, reaching a stopping point of a trouble call request, or no later than the close of business, its status shall be annotated on the trouble ticket and reported back to the Government. The Contractor shall perform computer maintenance, administration and repairs and provide IT assistance (to include help with startup and shut down procedures) to students and instructors experiencing IT problems (such as Server/ Network failures) on the systems contemplated herein as well as their peripheral devices and software components.

C.3.1.20. MSCoE G-6 Walk-In Center. The Contractor shall maintain a walk-in center of technical staff during hours outlined in C.1.3.2. The contractor shall provide direct support to Maneuver Support Center of Excellence Complex, staff, and students as they use information technologies to train our Soldiers to effectively operate this emerging technology and fight the Global War on Terrorism. The contractor shall track detailed information about each customer's service need in an incident management system. They then document their diagnostic steps and communications with the Government customer as they troubleshoot the reported problem. Staff follow-up with all customers to ensure that their needs have been met. The ability to communicate effectively and professionally with members at all level across the Maneuver Support Center of Excellence Complex is essential. The contractor shall contact customers to report work order status weekly of computers left at the Walk-in center until work order has been completed.

C.3.1.21. The Contractor shall maintain computer related software and hardware trouble logs in electronic format.

Maintain an up-to-date working knowledge of supported software packages and hardware devices.

Utilize and interpret a wide variety of technical manuals, guides and references to setup, install, troubleshoot and upgrade computer devices and related software.

C.3.1.22. The Contractor shall maintain the Government’s equipment and software licensing inventory. Exhibit

C- “Hardware Inventory” will be used as a template for the equipment inventory and Exhibit D “Software Inventory” will be used as a template for the software inventory.

C.3.1.23. Kick Off Meeting. The Contractor shall meet with the COR on the morning before the start of the period of performance to receive Government furnished information and inventory and sign for Government furnished equipment and work spaces. The estimated duration of the kick-off meeting and associated activities shall be two hours and require attendance by the Contractor program manager and site lead representatives. Upon conclusion of the kick-off meeting, the contractor shall immediately begin transitioning information technology administration, maintenance, and repair tasks as set out in this PWS. The meeting date shall occur 5 calendar days after Contract award and shall be scheduled by the COR. Contractor shall provide minutes of this meeting within 5 (five) calendar days of the date of the meeting.

C.3.1.24. Monthly Status Reports. Contractor shall provide a status report no later than 10 (ten) calendar days following the final day of the previous month. This status report shall capture workload completed, workload in progress and any outstanding issues that need to be resolved. Reports shall be prepared in a generally accepted business format, Microsoft PowerPoint®, and submitted electronically to the COR.

C.3.1.25. Weekly Progress Reports. The contractor shall submit a progress report to the Government not later than Thursday of each week starting with the effective date of the Contract and continuing until final acceptance of all deliverables. Progress updates shall include the Contract current status. The report shall also describe any difficulties or problems encountered, anticipated, or which previously existed that could alter the progression of work. The report shall include recommendations for resolution of problem areas. The Government estimates that no more than one hour of program management effort shall be required for each of these reports.

C.3.2. Accuracy – All deliverables shall be accurate in presentation, technical content, and adherence to accepted elements of style.

C.3.3. Clarity – All deliverables shall be concise and clear at every level of distribution. Any and all diagrams shall be easy to understand and be relevant to the supporting narrative.

C.3.4. File Editing – All text and diagrammatic files shall be editable by Government.

C.3.5. Format – Deliverables shall be submitted as specified in the PWS.

C.3.6. Timeliness – Deliverables shall be submitted on or before the due date specified in this PWS.

TECHNICAL EXHIBIT 1

DELIVERABLES SCHEDULE

DELIVERABLE

DATE

DUE

OR

FREQU

ENCY

Medium & Format number of copies

Documented inventory of all gov’t property C.3.1.22; C.3.1.2.

Initial within 30 days of Contract Award, then Annually or 2 weeks prior to end of Contract; whichever is first.

digital copy, contractor format

1 copy to COR

Weekly Progress Report C.3.1.25

NLT than Thursday of each week.

digital copy, contractor format

1 digital copy to

COR

Kick off Meeting Minutes.

C.3.1.23

Submit 5 calendar days after the Kick Off meeting hard copy, contractor format

1 hard copy to

COR

Maintenance Schedule C.3.1.10

Submti 30 days after kick-off meeting

Hard copy, and electronic copy

1 hard copy and 1 digital copy to

COR

Monthly Status Reports.

C.3.1.24

NLT later that the 10th calendar day following the final day of the previous month electronic copy, government provided format

1 electronic copy to COR

Contractor to provide all contractually required certificates, training, and necessitated updates to support contractor personnel qualifications.

C.1.4.1.

C.1.4.2 C.1.4.3 C.1.4.4 C.1.4.5 C.1.4.6 C.1.4.7 C.1.4.8 C.1.3.14

The contractor shall provide copies of all certificates/required training deliverables to the COR during kick off meeting.

The contractor shall submit required certificates at the time that any new contractor personnel are hired.

The Contractor shall upload certificates into

ATCTS.

100% Valid Certificates shall be provided to the COR at the kick off meeting.

New personnel shall be certified and valid certificate submitted NLT seven calendar days after start date.

date.

The COR will perform periodic inspections.

TECHNICAL EXHIBIT 2 PERFORMANCE REQUIREMENTS SUMMARY

Contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement.

These you thresholds are critical to mission success.

Required Service Para# Standard Acceptable

Quality Level

(AQL)

Surveillance Method

Annual C.3.1.10 Electronic copies of 95% of the The COR maintenance completed Maintenance will perform maintenance shall be records shall be periodic posted on the completed and inspections.

organizational posted within 48

SharePoint site hours of within two calendar performance of days of inspection work.

completion.

Each record shall contain complete, accurate, and responsive answers for each operational checklist directive.

final completed 5 business day later

Government’s C.3.1.22 The Contractor will 98% of the The COR will Perform equipment and software licensing inventory use the provide template to maintenance the

Software & Hardware Inventory records periodic inspections.

Software and shall be

Hardware inventory. completed and

This shall be posted posted within 48 on the organizational hours of

SharePoint site performance of within two calendar inspection work days of completion.

Each record shall contain complete, accurate, and responsive answers for each operational checklist directive.

final completed 5 business day later

Logistic C.3.1.2. Perform IAW AR 98 % of The COR will Support 735-5, AR 750-1 Logistics actions perform processed IAW periodic AR 735-5, AR inspections.

750-1

Contractor personnel shall administer systems/network IAW

AR 25-2,

DISA Security Technical Implementation Guides (STIGS), the Risk Management Framework (RMF) Accreditation Process standards, Army approved operating system (OS) image and FLW NEC policy.

C.3.1.16 Perform IAW AR 25-2 on a weekly basis.

Implementation of STIG and RMF standards.

98% of all system should scan and apply security patches to safeguard the system from intrusion.

No more than 25 findings of non-compliance with applicable STIG and/or RMF standards per month. All findings must be immediately corrected and not found on follow-on inspections.

The COR will perform periodic inspections.

Administer the C.3.1.17 Conduct daily 90% of all The COR will systems and administration of systems shall be perform peripheral systems, peripheral, fully mission periodic equipment and network.

equipment and network to ensure capable daily. inspections.

that all systems shall remain operational during normal

Government operation hours.

Calculation for this metric will be the number of systems down divided by the total number of systems.

Troubleshoot and repair systems, peripheral equipment and network.

C.3.1.17 Reported issues for systems within the MSCoE complex shall be initially responded to within 15 minutes of the report(s).

For equipment located outside of the MSCoE Complex the initial response time is 30 minutes.

Problem(s) shall be identified and corrected and/or equipment shall be replaced, if required, with available Government provided spares within two hours of reporting.

If spare parts have to be ordered, then the equipment must be in ready status within 24 hours of receiving the part(s).

Items returned from warranty work shall be placed back into a ready status within 24 hours of receiving.

95% acceptance level for correction or elevation of problems identified.

The COR will perform periodic inspections.

Audio Video Operations, Graphic Design, Video, Photo Support and

VTC

Operations

C.3.18 System should be fully functional with quality and timeliness of Support, Repairs, and Preservation performed in accordance with repair manuals.

shall back-up and/or archive, maintain, and ensure availability of supported multimedia products

98% acceptance level for correction or elevation of problems identified.

The COR will perform periodic inspections.

Kick-off meeting and Minutes.

C.3.1.23 In attendance and on-time. Minutes submitted within 5 calendar days electronically, using generally acceptable business format, inclusive of attendees, discussion, issues and way ahead.

100% attendance(Pri me

Contractor, Subcontractor and Site Leads)

Monthly Status Report.

C.3.1.24 Contractor shall provide monthly status notes NLT ten calendar days after the end of the month. No more than two reports shall be submitted late during the POP.

The COR will perform 100% inspection of the Contractor’s deliverables.

PART 4 ADMINSTRATIVE TASKS

C.4. ADMINISTRATIVE TASKS: The below tasks will outline the administrative functions the Contractor will need to follow.

C.4.1. Qualifications/Licenses: Reference C.1. 4 for all licenses and certifications required for this contact.

C.4.2. The methods for identifying and preventing defects in the quality of support performed before the level of performance becomes unacceptable.

C.4.3. CONTRACTOR MANAGEMENT REPORTING (CMRA): Contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the Office of the Assistant Secretary of the Army (Manpower & Reserve Affairs) via secure data collection site. Contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil/, and then click on “Department of the Army CMRA” or the icon of the DoD organization that is receiving or benefitting from the contracted services. Reporting inputs will be for the labor executed during the POP for each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported NLT October 31 of each calendar year. Contractors may direct questions to the help desk by clicking on “send an email” which is located under the Help Resources ribbon on the right side of the login page of the applicable Service/Component’s CMRA website.

PART 5 SECURITY/ACCESS

C.5. SECURITY/ACCESS

C.5.1. Required Security Clearance Requirements: There is no requirement to handle classified materials. All training support documentation and data will be unclassified.

C.5.2. Physical Security: Contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

C.5.3. Key Control Contractor shall establish and implement methods of making sure all keys/key cards issued to

Contractor by Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to Contractor by Government shall be duplicated.

Contractor shall develop procedures covering key control that shall be included in the QCP. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the KO.

C.5.4. In the event keys, other than master keys, are lost or duplicated, Contractor shall, upon direction of the KO, re-key or replace the affected lock or locks; however, Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by Government and the total cost deducted from the monthly payment due Contractor.

C.5.5. Contractor shall prohibit the use of Government issued keys/key cards by any persons other than

Contractor’s employees. Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the KO.

C.5.6. Antiterrorism (AT) Level I Training: All contractor and sub-contractor employees requiring access to Army installations, facilities and controlled access areas shall complete AT Level I awareness training. IAW AR 525-13, 3 DEC 19, AT Level I Awareness training will be conducted by a certified Level II trained ATO. For contracts that cross fiscal years, or for contracts with option years, all contractor personnel shall complete annual AT Level I awareness training. The Installation AT Office or a certified Level II trained ATO on the installation will provide the training. Contact information for this Government employee will be provided at the kick-off meeting. The Installation AT Office or a certified Level II trained ATO will provide a one hour training session conducted on FLW for Contractor personnel working on this installation. The COR will coordinate this training at the time of or award. Contractor personnel working at installations other than FLW shall coordinate with the COR and local AT Offices to obtain training applicable to that installation.

Contractor shall provide a list of personnel trained to the COR within five (5) business days of completion of training.

C.5.7. Access and General Protection/Security Policy Procedures. All Contractor and sub-contractor personnel performing tasks on this PWS shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures which will be provided to the Contractor by a Government representative within five working days of award. Contractor shall provide all information required for background checks to meet installation access requirements as performed by the installation Provost Marshal Office, Director of Emergency Services or Security Office. Requesting Contractor shall submit request for installation pass to the COR or KO at https://vcc1.icmvcc.com/im3500/.

In the event that the automated system at https://vcc1.icmvcc.com/im3500/ is not available (e.g., server problems), the COR or KO will use this process to request a visitors card or pass: (For information on if a visitor card or pass is required and how to…