Service_Maintenance_Contract_for_Agilent_Instruments_PWS_PRS_(002).doc

Performance Work Statement (PWS)

Service Maintenance Contract for Agilent Instruments

05/12/2015

Version 1.0 4Vision Statement

1 Introduction

1.1 Mission

1.2 Background

1.3 Scope

2 General Requirements

2.1 Non-Personal Services

2.2 Business Relations

2.3 Contract Administration and Management

2.3.1 Contract Management

2.3.2 Contract Administration

2.3.3 Personnel Administration

2.4 Subcontract Management

2.5 Contractor Personnel, Disciplines, and Specialties

2.6 Location and Hours of Work

2.7 Travel / Temporary Duty (TDY)

3 Performance Requirements

3.1 Perform Annual Preventative Maintenance

3.2 Provide Repair Service

3.3 On-site Support from Certified Manufacturer Technician

3.4 Contractor Manpower Reporting

3.5 Provide Software Upgrade

4 Special Requirements

4.1 Protection, Security and Safety

4.2 Government Furnished Equipment: Reserved

4.3 Contractor-Furnished Property and Services

4.4 Transition

4.5 Information Security and Intellectual Property

4.6 Applicable Directives

5 Deliverables 6 Related Documents

Performance Work Statement (PWS) Service Maintenance Contract for Agilent Instruments Vision Statement

This full service contract establishes requirements for a contractor to provide services to Chemical Test Division/West Desert Test Center on preventive maintenances and repair as needed of the GC (FPD/FID), GC-MS, LC-TOF, LC-Q, LC-QQQ and UV-VIS at Combined Chemical Test Facility, Bldg. 4156 located at US Army Dugway Proving Ground, UT.

1 Introduction

This requirement is to establish an essential support plan contract of the Agilent instrument. The contract will be for a one base year (12-month contract) and two (2) one year option terms; and during this time, the contractor will provide unlimited number of demand on-site service visits within a maximum time prescribed in Section 3.2.1, priority status of technical support inquires, and notifying and performing software updates/upgrades. This contract will also include engineer labor and travel related expenses and factory-certified replacement parts. The requiring activity for this requirement is the West Desert Test Centers (WDTC) Chemical Test Division.

1.1 Mission

Agilent instruments support all tests by performing analyses of chemical warfare agent (CWA), toxic industrial chemical (TIC) and toxic industrial material (TIM). This service contract request is to obtain original equipment manufacturer (OEM) support for Agilent instruments covering all pertinent parts (except for the consumable parts) and certified technician’s labor, travel expenses and unlimited on site visits. The technician shall be certified to work on this equipment by the original vendor, Agilent.

1.2 Background

The Government awarded Full Spectrum for performing the service contract of Agilent instruments W911S6-12- P-0092 in 2012 and W911S6-14P0085 in 2014. The current contract with Full Spectrum will expire in June 29 2017. The government wants to establish a new service contract for Agilent instruments from June 30 2017 to June 29 2022 (one base year and four option years). The service contract of this system shall include an unlimited number of on-site service visits, any costs associated with engineering labor and travel expenses, factory-certified replacement parts, software updates and notification of any upgrade of the systems, priority response for any technical support inquiries.

1.3 Scope

The full service contract with following requirements:

1) Unlimited on-site repair visits, including travel, labor and cost of parts (after service the system must be operating to meet the manufacture specifications).

2) Use of only genuine Agilent parts for repairs.

3) Consumables/supplies required for repair, such as, normal wear-and-tear items like liners, seals, lamps and tubings when needed for repair.

4) Annual on-site preventive maintenance to keep the systems operating at peak performance for sensitive and high-precision analysis as scheduled by the Contracting Officer Representative. Each item is identified on the equipment list required an annual PM.

5) Software upgrades.

6) 100% repair coverage guarantee. If the contractor cannot repair or fix the problems, the contractors shall replace those Agilent instruments with new Agilent instruments.

7) The equipment listed (in full text in this contract) or any replaced equipment shall not be shipped out to the contractor or leave Dugway Proving Ground to include any loaner equipment provided to the government.

2 General Requirements The contractor shall provide services required maintaining the Agilent instruments and to keep them operational and ready for use at all times to support WDTC/DPG mission.

2.1 Non-Personal Services

The Government shall neither supervise contractor employees nor control the method by which the contractor performs the required tasks. Under no circumstances shall the Government assign tasks to, or prepare work schedules for, individual contractor employees. It shall be the responsibility of the contractor to manage its employees and to guard against any actions that are of the nature of personal services, or give the perception of personal services. If the contractor believes that any actions constitute, or are perceived to constitute personal services, it shall be the contractor's responsibility to notify the Procuring Contracting Officer (PCO) immediately.

2.2 Business Relations

The contractor shall successfully integrate and coordinate all activity needed to execute the requirement. The contractor shall manage the timeliness, completeness, and quality of problem identification. The contractor shall provide corrective action plans, proposal submittals, timely identification of issues, and effective management of subcontractors. The contractor shall seek to ensure customer satisfaction and professional and ethical behavior of all contractor personnel.

2.3 Contract Administration and Management

The following subsections specify requirements for contract, management, and personnel administration.

2.3.1 Contract Management

The contractor shall establish clear organizational lines of authority and responsibility to ensure effective management of the resources assigned to the requirement. The contractor must maintain continuity between the support operations at US Army Dugway Proving Ground and the contractor's corporate offices.

2.3.2 Contract Administration

The contractor shall establish processes and assign appropriate resources to effectively administer the requirement. The contractor shall respond to Government requests for contractual actions in a timely fashion. The contractor shall have a single point of contact between the Government and Contractor personnel assigned to support contracts or task orders. The contractor shall assign work effort and maintaining proper and accurate time keeping records of personnel assigned to work on the requirement.

2.3.3 Personnel Administration

N/A.

2.4 Subcontract Management

The contractor shall be responsible for any subcontract management necessary to integrate work performed on this requirement and shall be responsible and accountable for subcontractor performance on this requirement. The prime contractor will manage work distribution to ensure there are no Organizational Conflict of Interest (OCI) considerations. Contractors may add subcontractors to their team after notification to the Procuring Contracting Officer (PCO) or Contracting Officer Representative (COR). Cross teaming may or may not be permitted.

2.5 Contractor Personnel, Disciplines, and Specialties

The contractor shall accomplish the assigned work by employing and utilizing qualified personnel with appropriate combinations of education, training, and experience.

2.6 Location and Hours of Work

Accomplishment of the results contained in this PWS requires work at Dugway Proving Ground during normal working hours from 7:00 to 17:30 Monday through Thursday.

2.7 Travel / Temporary Duty (TDY)

N/A 3 Performance Requirements

The following section specifies the Performance Objectives and Performance Elements for the contract.

3.1 Perform Annual Preventative Maintenance

3.1.1 The contractor shall provide comprehensive and complete preventive maintenance (PM) of Agilent instruments to keep the system operating at peak performance for sensitive and high-precision analysis. Before the PMs, the contractor shall provide PM checklists for each type of instruments, and the contractors shall perform the PM with the approved checklists by the COR. Within 24 hours after the PM, the contractor shall provide a PM report to the COR.

Performance Standards

a) Standard:

Provide annually preventive maintenance (PM) and the system must be fully functional after the service. Within 24 hours after the PM, the contractor shall provide a report to the COR, including any repairs/replacement parts.

AQL: 100%

3.2 Provide Repair Service

3.2.1 The contractor shall assist troubleshooting, provide assessment, provide replacement parts and install parts, and repair or replace the equipment (equipment is listed in full text below) if required. The contractor shall provide assessment for Agilent instruments and repair by mean of unlimited remote service (via e-mails/phone) as well as on-site repairs when the Agilent instrument is nonoperational. The contractor shall provide contact email address and phone number.

Performance Standards

a) Standard: Communication by email or phone should be acknowledged by the contractor within two hours from notification by the government, and their initial plan/response by the contractor shall provide within one business day after notification. If an on-site repair is required, the contractor shall complete all repairs on-site, services, and resolve any issues within three business days from time of notification. Within 24 hours after the repairs, the contractor shall provide a report of any repairs/parts/installations to the COR.

After three business days, if the contractor cannot resolve the issue, the contractor shall propose a written plan to resolve the issues. After twelve business days, if the contractor still cannot resolve the issue, the contractor then shall propose a written plan to replace the government non-function instrument with the new and same model instrument without any additional charge to the government.

AQL: 100% every on-site service

3.3 On-site Support from Certified Manufacturer Technician

3.3.1 The contractor shall provide service technician who is trained and certified by the Agilent or written proof of a minimum of three years experience on service of all Original Manufacturer Equipment (OEM), Agilent Instruments as stated in the Equipment list. The three years’ experience does not apply for the new release Agilent instruments.

Performance Standards

a) Standard: The contractor/service technician shall be certified and trained by Agilent for each type of instrument. All the training certificates shall be included in the proposal package for bidding.

COR will continue monitoring the training certificates of the contractor's field engineer after the award.

Contractor's field engineer shall be able to pass the DPG medical screening before performing service in Dugway.

The contractor must verify US citizenship of their personnel who will be perform the service at Dugway. This verification must be sent to the COR via email within 24 hours after scheduling an onsite service.

The standard in section 3.3.1 doesn't apply if the same person/service technician of the contractor comes to Dugway to perform the service the second time.

AQL: 100%

3.4 Contractor Manpower Reporting

3.4.1 The contractor shall report manpower elements associated with contractor manpower IAW Contractor Manpower Reporting Army (CMRA). The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the Agilent Service Contract via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil/. Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), all data shall be reported no later than October 31 of each calendar year, beginning with 2014. Contractors may direct questions to the help desk at help desk at : http://www.ecmra.mil/".

Performance Standards

a) Standard: Data must be entered into the Contractor Manpower Reporting Army(CMRA) http://www.ecmra.mil/ no later than October 31 of each calendar year

AQL: 100%

3.5 Provide Software Upgrade

3.5.1 That contractor shall provide software upgrade within 30 days from the release date. The contractor shall provide on-site support by performing installation of the new upgraded software.

Performance Standards

a) Standard: The software upgrade must be installed on the Dugway Chemical test Division Agilent instruments within 30 days from the release date.

AQL: 100%

4 Special Requirements

Special Requirements

This section describes the special requirements for this effort. The following sub-sections provide details of various considerations on this effort.

ATTENTION:

REAL ID Act – 5 Jan 2016 Background: The REAL ID Act of 2005 establishes minimum standards for the production and issuance of state-issued driver licenses and identification cards which include requirements for a photograph and certain biographic information, such as name, DOB, gender, height, eye color & address. State-issued driver licenses and identification (ID) cards from states not meeting the standards cannot be used for accessing Federal facilities beginning 10 Jan 2016, unless the issuing state’s compliancy deadline has been extended by the Department of Homeland Security (DHS).

As of 31 Dec 2015, DHS indicates Driver Licenses and ID cards from the following states are not compliant with the standards of the REAL ID Act:

Illinois, Minnesota, Missouri, New Mexico and Washington

23 other states are pursuing compliancy for their programs and have an extended compliancy deadline of 10 Oct 2016; Alaska, California, New Jersey and South Carolina are included in the extended compliancy deadline list.

Current Status: Since many states are not yet compliant with the Act, DoD is pending a final policy implementation date. Once final implementation guidance is received from DoD, visitor control centers will no longer accept a non-REAL ID driver’s license for vetting without an additional form of identification which is specified in Directive Type Memorandum (DTM) 09-012, Attachment 4:

• United States Passport or United States Passport Card

• Permanent Resident Card/Alien Registration Receipt Card (Form I-551)

• Foreign passport with a temporary (I-551) stamp or temporary (I-551) printed notation on a machine readable immigrant visa

• Employment authorization document that contains a photograph (Form I-766)

• In the case of a nonimmigrant alien authorized to work for a specific employer incident to status, a foreign passport with Form I-94 or Form I-94A bearing the same name as the passport and containing an endorsement of the alien’s nonimmigrant status, as long as the endorsement has not yet expired and the proposed employment is not in conflict with any restrictions or limitations identified on the form.

• Current/valid driver’s license from a Real ID Act-compliant state or state with a REAL ID Act extension for implementation

• Driver License or ID card issued by Federal or Local Government Agencies meeting REAL ID standards with photo, name, DOB, gender, height, eye color & address

• School identification card with a photograph

• U.S. Military or draft record

• U.S. Coast Guard Merchant Mariner Cards• Transportation Worker Identification Card

• Native American Tribal Document

All persons requesting unescorted access will continue to be vetted through the National Crime Information Center, prior to being issued a locally produced ID or pass. If a visitor requesting access does not have REAL ID Act compliant form of identification and cannot provide supplemental identity proofing documents, they must be escorted at all times while on the installation.

For the most current information concerning state-by-state compliance with the REAL ID Act, please visit https://www.dhs.gov/ current-status-states-territories.

Additional questions or concerns for OPMG Physical Security Branch and be addressed by Mr. Kevin Palgutt at 703-693-2906.

GOVERNMENT INSPECTIONS, AUDITS, AND SURVEYS AND REQUESTS FOR INFORMATION AND TECHNICAL ADVICE. In accordance with FAR 52.246-5, the contractor shall provide and maintain an inspection system acceptable to the Government covering the services under this contract. Complete records of all inspection work performed by the Contractor shall be maintained and made available to the Government during contract performance and for as long afterwards as the contract requires. The Government has the right to inspect and test all services called for by the contract, to the extent practicable at all places and times during the term of the contract.

The Government shall perform inspections and tests in a manner that will not unduly delay the work. If any of the services performed do not conform with contract requirements, the Government may require the contractor to perform the services again in conformity with contract requirements, for no additional fee. When the defects in services cannot be corrected by performance, the Government may (1) Require the contractor to take necessary action to ensure that future performance conforms to contract requirements; and (2) Reduce any fee payable under the contract to reflect the reduced value of the services performed. If the contractor fails to promptly perform the services again or take the action necessary to ensure future performance in conformity with contract requirements, the Government may (1) By contract or otherwise, perform the services and reduce any fee payable by an amount that is equitable under the circumstances; or (2) Terminate the contract for default. "Services", as used in this clause, includes services performed, workmanship, and material furnished or used in performing services.

The contractor shall respond to all requests for information and technical advice regarding the services in this contract. Responses shall be either verbal or written, as specified by the requester.

Types of action shall include:

- Responding to inquiries and suggestions.

- Providing written comments based on review of draft documents such as regulations that affect the operations in this contract.

- Providing information requested by customers, investigators, inspectors, auditors and members of special teams (both internal and external to AEC), and responding to findings of such inquiries.

- Preparing reports in accordance with government instructions and directives by the requested due dates.

- Attending on-site and off-site meetings as required by the Government.

LOST AND FOUND PROPERTY: If item(s) are found that do not belong to the contractor; the item(s) shall be turned in to the COR.

Security and Safety

The contractor will not have access to classified material however will be required to sign a non-disclosure agreement which simply states that anything they see or hear on Dugway Proving Ground is not to be released or discussed with the public.

Security: The contractor shall ensure all personnel hold a valid level clearance at the commencement of the task.

Public Release: No test data, reports or documents shall be released to other organizations unless authorized in writing by the Contracting Officer, assigned COR through the designated ATEC/AEC Directorate, and the ATEC OPSEC Coordinator. Any information (classified or unclassified) pertaining to this contract shall not be released for public dissemination. Proposed public releases shall be submitted for approval prior to release to: Army Test and Evaluation Command, ATTN: Security Office, Aberdeen Proving Ground, MD 21005.

Foreign Personnel: In accordance with restrictions required by Executive Order 12470, the Arms Export Control Act (Title 22, United States [US] Code [USC]) (Sec 275), the International Traffic in Arms Regulation (ITAR), or Department of Defense (DoD) Directive 5230.25, Withholding of Unclassified Technical Data from Public Disclosure, no foreign persons will be permitted to work on a contract without notifying the Contracting Officer.

Non-US Personnel: If the Non US Person is employed/used for contract performance, the company must have a Technology Control Plan (TCP) in place to inform the Government Contracting Activity (GCA)/Defense Security Service (DSS)/Cognizant Security Office (CSO) of what they will do to protect the technology and prevent "unauthorized disclosure." If the Company discloses, exports, deemed-export or otherwise released the technology, remedies can, and most likely will be enforced through State Department export violations. DoD 5220.22-M, National Industrial Security Program Operating Manual (NISPOM) 10-509 apply.

Protection Program Training: Government provided and required security training includes initial and annual Information Assurance, Antiterrorism, Operations Security, Threat Awareness and Reporting Program (TARP) training, ATEC Annual Security Awareness Training, and other command mandated training. The method of training reporting will be identified to the contractor through the COR prior to the start of training.

AT Level l Training: All contractor employees, to include subcontractor employees, requiring access to Army installations, facilities and controlled access areas shall complete AT Level l awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee to the COR or to the contracting officer, if a COR is not assigned within 30 calendar days after completion of training by all employees and subcontractor personnel. AT Level l awareness training is available at the following website: https://Jkodirect.jten.mil

*** ATTENTION ***

CAC HOLDERS: Level I Antiterrorism Awareness Training course (JS-US007-14) is now hosted on the Joint Knowledge Online (JKO)Learning Management System (LMS) for CAC holders at https://Jkodirect.jten.mil. Login and Search for the course on the Course Catalog tab via the number or key word, enroll, and Launch.

FOR NON-CAC HOLDERS: A standalone version of the course for Non-CAC holders (i.e. Family members 14 years old and over, etc.) is also available at this link http://jko.jten.mil/courses/atl1/launch.html. An access link to this course is also located on the JKO login page. The standalone version is intended for Non-CAC users without a JKO account ONLY!

IMPORTANT: The standalone course MUST be completed on the computer in which it is started. Course progress is not transferable between computers. The standalone course does provide a completion certificate but will not be tracked on JKO and no record will be maintained.

For assistance regarding the Level I Antiterrorism Awareness Training, contact the JKO Help Desk, Monday - Friday 0700-2300 EST at COMM: 757-203-5654 / DSN: 668-5654 or email jkohelpdesk@jten.mil. Our goal is to provide assistance within one business day.

AT Awareness Training for Contractor Personnel Travelling Overseas: US based contractor employees and associated sub-contractor employees to make available and to receive government provided area of responsibility (AOR) specific AT awareness training as directed by AR 525-13. Specific AOR training content is directed by the combatant commander with the unit ATO being the local point of contact. The government will provide supplemental guidance i.e. ATEC policies.

Access and General Protection/Security Policy and Procedures: Access and general protection/security policy and procedures. This standard language is for contractor employees with an area of performance within Army controlled installation, facility, or area. Contractor and all associated sub-contractors employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

For contractors requiring Common Access Card (CAC). Before CAC issuance, the contractor employee requires, at a minimum, a favorably adjudicated National Agency Check with Inquiries (NACI) or an equivalent or higher investigation in accordance with Army Directive 2014-05. The contractor employee will be issued a CAC only if duties involve one of the following: (1) Both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely; (2) Remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3) Physical access to multiple DoD facilities or multiple non-DoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of 6 months or more. At the discretion of the sponsoring activity, an initial CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled NACI at the Office of Personnel Management.

For contractors that do not require CAC, but require access to a DoD facility or installation. Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.

Access to Government Information Systems: IA/IT training and/or certification is not required under this contract.

OPSEC Standing Operating Procedure/Plan: The contractor shall develop a an OPSEC Standing Operating Procedure (SOP)/Plan within 90 calendar days of contract award, to be reviewed and approved by the responsible Government OPSEC officer, per AR 530-1, Operations Security. This SOP/Plan will include the government's critical information, why it needs to be protected, where it is located, who is responsible for it, and how to protect it. In addition, the contractor shall identify an individual who will be an OSEC coordinator. The contractor will ensure this individual becomes OPSEC Level II certified per AR 530-1. The government will provide supplemental guidance i.e. ATEC policies.

a. The contractor shall ensure technical data/FOUO is protected in accordance with DODD 5230.24, AR 380-5 and DA Pam 70-3 using a contractor OPSEC plan IAW AR 530-1.

b. Contractor shall provide OPSEC plan to the COR for review by the ATEC OPSEC Officer.

Requirement for OPSEC Training: Per AR 530-1, Operations Security, new contractor employees must complete Level 1 OPSEC training within 30 calendar days of their reporting for duty. All contractor employees must complete annual OPSEC awareness training. The government will provide supplemental guidance i.e. ATEC policies.

Threat Awareness Reporting Program. For all contractors with security clearances. Per AR 381-12 Threat Awareness and Reporting Program (TARP), contractor employees must receive annual TARP training by a CI agent or other trainer as specified in 2-4b of AR 381-12.

Information Assurance (IA)/Information Technology Training: IA/IT training and/or certification is not required under this contract.

Information Assurance/Information Technology Training Certification: IA/IT training and/or certification is not required under this contract.

Handling or Access to Classified Information: Contractor shall comply with FAR 52.204-2, Security Requirements. This clause involves access to Information classified "Confidential", "Secret", or "Top Secret" and requires contractors to comply with-(1) The Security Agreement (DD Form 441), including the National Industrial Security Program Operating Manual (DoD 5220.22-M); any revisions to DOD 5220.22-M, notice of which has been furnished to the contractor. The government will provide supplemental guidance, i.e. ATEC policies.

Personnel Security: Contractor and associated sub-contractor employees will comply with AR 380-67. Foreign travel and contact will be reported. The government will provide supplemental guidance, i.e. ATEC policies.

Transition

There will be no transition involved with this contract, the contractor will completed the install, test and training then the government will take responsibility for the effort.

Government Furnished Materials

None

Management of Government-Furnished Property and Equipment: None

For any contractor working in a Government facility, the following shall be provided:

Telephone Service: The Government may provide phone service in support of the contract supporting the government Network Access: Network access will not be provided the contractor.

Custodial and Refuse Services: The Government will provide custodial and refuse services for the Government facilities used in performance of this contract. The Governments provision of custodial and refuse services do not relieve the contractor of the responsibility for keeping work areas in a clean and sanitary condition. In some areas, the contractors shall be required to empty trash from office/shop trashcans to dumpsters.

Copying, Printing, and Reproduction: The Government will provide shared-use copy machines for limited copying of official reports, documents, and correspondence to accomplish the requirements of specific tasks.

Environmental Requirements

The contractor shall comply with all federal, state and local code involving environmental concerns.

Facility construction will comply with Unified Facilities Criteria (UFC) DoD Minimum Antiterrorism Standards for Buildings (UFC 4-010-01)

Quality Control Plan (QCP): The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which he assures himself that his work complies with the requirement of the contract. The quality control plan shall include the followings but not limit to preventative maintenance checklists for each type of instruments and Agilent training certificates of service engineers for each type of instruments. The contractors shall deliver the QCP to the KO and COR with the contractors proposal.

Safety Plan: The contractor shall provide the safety plan to perform service at the government facility. The contractors shall deliver the safety plan to the KO and COR with the contractors proposal.

Agilent Training Certificates: The contractor shall provide the training certificates of service technician as described in section 3.3.1 to the KO and COR with the contractors proposal.

4.2 Government Furnished Equipment: Reserved

4.3 Contractor-Furnished Property and Services

The contractor shall furnish all necessary supplies, parts, materials, tools, support equipment, labor and vehicles required to perform all operations required by this contract, except for those items or services specifically stated as Government-furnished. Contractor-furnished equipment shall be maintained at all times in a safe and serviceable condition in accordance with the manufacturer recommendations. Maintenance of contractor-furnished equipment will not be performed on Government property or at government expense. The COR or designated representative may inspect the contractors equipment at any time and direct the removal of any unsafe or objectionable equipment from the installation. All contractor-furnished equipment shall be operable and shall meet all local, state, federal, and environmental requirements.

PERSONAL/CONTRACTOR-OWNED PROPERTY. The contractor shall ensure that personal/contractor-owned property brought on Government work sites is clearly marked as such to preclude misidentification as Government property. Additionally, the contractor shall ensure that personal/contractor-owned property meets safety specifications as set forth by OSHA and the U.S. Army. The contractor shall ensure that all personal/contractor-owned property is removed at the end of the performance period. All personal/computer IT equipment shall be scanned and checked by Government IT personnel before equipment can be connected to any Government network.

4.6 Applicable Directives

PUBLICATIONS. The following publications are applicable to the overall performance of this PWS. The contractor is required to adhere to the most current version of any of the published regulations found below. Army, State and Federal regulations are publicly available on the internet. Other publications can be obtained by contacting the Contract Specialist for an electronic version. In addition to documentation listed in the Blanket Purchase Agreements (BPAs), the following documents will apply to the operational data analysis support:

Department of Defense Directives (DoDD) 5000.1, the Defense Acquisition System, 12 May 2003.

DoDD 8000.1, Management of DoD Information Resources and Information Technology, 20 March 2002.

DoDD 5000.2-R, Mandatory Procedures for Major Defense Acquisition Programs (MDAPs) and Major Automated Information System (MAIS) Acquisition Programs, 12 May 2003.

Army Regulation (AR) 25-3, Army Life Cycle Management of Information Systems.

AR 73-1, Test and Evaluation Policy, 30 May 2003.

Department of Army (DA) Pamphlet 73-7, Test and Evaluation Software Test and Evaluation Guidelines.

MDA System Capability Specification.

GMD Capabilities Document (GCD).

National Defense Authorization Act Section 234

DoD Instruction 5134.9, Missile Defense Agency (MDA)

AR 381-11 Intelligence Support to Capability Development

AR 385-10 The Army Safety Program

AR 700-127 Integrated Product Support

Army Universal Task List (AUTL)

ATEC PAM 73-21 Modeling and Simulation Verification, Validation, and Accreditation Methodology

ATEC Regulation 73-1 System Test and Evaluation Policy

ATEC Regulation 73-21 Accreditation of Models and Simulations for Test and Evaluation

DA PAM 385-16 System Safety Management Guide

DA PAM 385-30 Mishap Risk Management

DA PAM 5-11 Verification, Validation, and Accreditation of Army Models and Simulations

DA PAM 73-1 Test and Evaluation in Support of Systems Acquisition

MIL-STD 882E System Safety

TOPM 73-182 System Test and Evaluation Policy

Universal Joint Task List (UJTL)

5 Deliverables

The contractor shall provide deliverables as described in performance requirements section.

All service being done in section 3.1 and 3.2 will require a service report (refer to PRS 3.1 and 3.2). The contractor’s service report format is acceptable, but the minimum required information in the service report are: date of service, name of field engineer/technician, type of instrument, serial number of instrument, issues, diagnoses, and repairs.

6 Related Documents iWATCH Briefing

IWATCH Training: The contractor and all associated sub-contractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). iWATCH training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the appropriate personnel. The government will provide iWATCH training package to contractor and associated sub-contractor for execution. iWATCH training shall be completed within 30 calendar days of contract award and prior to commencing work performance. Training results are to be reported to the COR prior to work performance.

Performance Requirement Summary (PRS)

AQL: 100%

Failure to meet the AQL will result in a negative performance rating and non-acceptance of the invoiced amount within WAWF by the COR.

Meeting the AQL will result in a positive performance report and full acceptance of the invoiced amount

AQL: 100% every on-site service

Failure to meet the AQL will result in a negative performance rating and non-acceptance of the invoiced amount within WAWF by the COR. The negative performance can lead to terminate the contract or not exercise option years.

Meeting the AQL will result in a positive performance report and full acceptance of the invoiced amount

AQL: 100%

Failure to meet the AQL will result in a negative performance rating and non-acceptance of the invoiced amount within WAWF by the COR.

Meeting the AQL will result in a positive performance report and full acceptance of the invoiced amount

AQL: 100%

Failure to meet the AQL will result in a negative performance rating by the COR.

Meeting the AQL will result in a positive performance report and full acceptance of the invoiced amount.

AQL: 100%

Failure to meet the AQL will result in a negative performance rating and non-acceptance of the invoiced amount within WAWF by the COR.

Meeting the AQL will result in a positive performance report and full acceptance of the invoiced amount