TV_Service_PWS.docx

United States Army Garrison Dugway Proving Ground Performance Work Statement Television Service

Contents

Performance Work Statement (PWS) U.S. Army Garrison Dugway Proving Ground (USAG DPG) Television (TV) Service

1. INTRODUCTION

1.1 Purpose

The purpose of this effort is to provide TV services to key Dugway Proving Ground (DPG) locations.

1.2 Scope

This effort is to request solicitation for TV services in DPG key buildings. The contractor shall provide TV services to include; repairs, service change requests, adding/removing requested drops, change/replacement of equipment, and assessments of current conditions.

1.3 Background

USAG DPG currently has a non-personal service contract for TV, contract # W911S6-12-P-0013, dated 25 Jan 2012, Period of Performance (POP) ending 31 Oct 2016.

1.4 Current Conditions

TV Service is provided to these buildings under the current contract listed in paragraph 1.3.

Table 1.4.1 Current Conditions

2. REFERENCE DOCUMENTS

Table 2.1 Reference Documents

Army Regulation (AR) 525-13, Anti-Terrorism/Force Protection

<http://dugwnecc2els3/PreRegister.a spx>

24 Aug 2012 Chapter 3-53, Table 4-2

3. CONTRACTOR TASKING/REQUIREMENTS. The Contractor shall:

3.1 Provide TV services to the key buildings on DPG listed below in Table 3-1.

Performance Standards

a) STD: Meets Schedules Completes actions within specified deadlines - 100% of locations operations by beginning POP date.

b) STD: Timely.

Addressed within 24 hours of notification of need for maintenance 98% of the time. (Monday - Friday).

c) STD: Responsive Timely Addressed within 24 hours of notification of need for maintenance 98% of the time. (Monday - Friday).

Deliverables A001 Television Connections A002 Availability A003 Field maintenance

Table 3.1.1 Buildings Requiring TV Service

3.2 Provide state of the art equipment for new TV installations and upgrade existing equipment, if needed.

Performance Standards

a) STD: Completes actions within specified deadlines - 100% of locations operations by beginning POP date.

Deliverables A001 Television Connections

3.3 Ensure the TV services are operational after install on each television.

Performance Standards

a) STD: Service is operational at least 98% of the time (24 hours per day, 7 days per week).

Deliverables A002 TV Availability

3.4 Provide basic TV channels plus CNN and FOX News to the buildings listed in Table 3-1.

3.5 Provide timely response for service calls.

Performance Standards

a) STD: Addressed within 24 hours of notification of need for maintenance 98% of the time (Monday - Friday).

Deliverables A003 Field maintenance

3.6 Submit monthly invoices into Wide Area Workflow and send COR a notification by email when completed.

4. DELIVERY SCHEDULE AND POP

4.1 POP

The initial POP for this contract shall be for 1 year with 4 additional option years, not to exceed a period of 5 years.

4.2 Delivery Schedule

Table 4.2

Delivery

4.3 Work Schedule

Normal workdays are Monday through Thursday, from 0700 - 1730 except for Federal Holidays. If a Federal holiday falls on a Sunday, the following Monday will be observed as the holiday; if a holiday falls on a Friday or Saturday, the preceding Thursday is observed as the holiday. The following Federal Holidays are observed:

5. PROGRAM MANAGEMENT

5.1 The contractor shall establish clear organizational lines of authority and responsibility to ensure effective management of the resources assigned to the requirement. The contractor must maintain continuity between the support operations at Dugway Proving Ground and the contractor's corporate offices.

5.2 The contractor shall establish processes and assign appropriate resources to effectively administer the requirement. The contractor shall respond to Government requests for contractual actions in a timely fashion. The contractor shall have a single point of contact between the Government and Contractor personnel assigned to support contracts or task orders. The contractor shall assign work effort and maintain proper and accurate time keeping records of personnel assigned to work on the requirement.

5.3 Government Inspection and Acceptance of Deliverables. The Government shall perform inspections and tests in a manner that will not unduly delay work. If any of the services performed do not conform to contract requirements, the Government may require the contractor to perform the services again in conformity with contract requirements, for no additional fee. When the defects in services cannot be corrected by performance, the Government may (1) Require the contractor to take necessary action to ensure that future performance conforms to contract requirements; and (2) Reduce any fee payable under the contract to reflect the reduced value of the services performed. If the contractor fails to promptly perform the services again or take the action necessary to ensure future performance in conformity with contract requirements, the Government may (1) By contract or otherwise, perform the services and reduce any fee payable by an amount that is equitable under the circumstances; or (2) Terminate the contract for default. "Services", as used in this clause, includes services performed, workmanship, and material furnished or used in performing services.

6. SECURITY REQUIREMENTS. The following paragraphs provide information on security requirements associated with this contract.

6.1 Physical Security

The Contractor shall be responsible for safeguarding all Government equipment, information and property provided for Contractor use. At the close of each work period, Government facilities shall be secured. The Contractor shall ensure that its employees entering Army-controlled installations or facilities have obtained access badges and passes IAW facility regulations and that these badges and passes are obtained in advance so as not to delay the accomplishment of contracted services (see paragraph 6.3.13 Security Badge Requirements for additional information). Delay caused by contractor failure to obtain badges and passes in advance will not be a basis for claim by the Contractor. The Contractor shall return all issued US Government Common Access Cards (CAC), Installation badges, and/or access passes to the COR when the contract is completed or when a Contractor employee no longer requires access to the Installation or facility. The Contractor shall demonstrate compliance with all personnel identity verification procedures. If the COR determines that the Contractor is not ensuring all access cards, badges, etc., are being returned as required under this section, the Contracting Officer (KO) may take action against the Contractor to the extent allowed under the FAR and applicable supplements. Actions taken against the Contractor for their failure to comply with this requirement shall not relieve them of their duties associated with this contract. Force Protection Condition (FPCON) impact on work levels: During FPCONs Charlie and Delta, services are discontinued. Services shall resume when the FPCON level is reduced to level Bravo or lower. Procedures for complying with requirements addressed herein shall be included in the CQCP.

6.2 Key Control / Lock Combinations

The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the CQCP. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the KO. In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the KO, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor. The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor's employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the KO. The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons.

6.3 Anti-Terrorism (AT) and Operations Security (OPSEC). The following sections provide applicable AT / OPSEC requirements, unless otherwise noted.

6.3.1 AT Level I Training

All Contractor employees, to include subcontractor employees, requiring access to Army Installations, facilities, and controlled access areas shall complete AT Level I Training within 14 days after contract start date. Employees hired after contract start date have 14 days from hire date to complete the training. The Contractor shall submit certificates of completion for each affected Contractor employee and subcontractor employee to the COR within 14 days after completion of training by all employees and subcontractor personnel. AT Level I Training is available at the following website: CAC Holders; https://jkodirect.jten.mil/ NON-CAC Holders; http://jko.jten.mil/courses/atl1/launch.html.

6.3.2 Access and General Protection / Security Policy and Procedures Contractor and all associated sub-contractor employees shall comply with applicable installation, facility, and area commander Installation/facility access and local security policies and procedures (provided by Government representative). The Contractor shall also provide all information required for background checks to meet Installation access requirements to be accomplished by Director of Emergency Services (DES), and/or Security Office (SO). Contractor workforce must comply with all personal identity verification requirements (FAR Clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DoD, Headquarters Department of the Army (HQDA), and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the FPCON at any individual facility or Installation change, the Government may require changes in Contractor security matters or processes.

6.3.3 Contractors requiring Common Access Card (CAC)

Before CAC issuance, the contractor employee requires, at a minimum, a favorably adjudicated National Agency Check with Inquiries (NACI) or an equivalent or higher investigation in accordance with Army Directive 2014-05. The contractor employee will be issued a CAC only if duties involve one of the following: (1) Both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely; (2) Remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3) Physical access to multiple DoD facilities or multiple non-DoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of 6 months or more. At the discretion of the sponsoring activity, an initial CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled NACI at the Office of Personnel Management.

6.3.4 Contractors that do not require CAC, but require access to a DoD facility or installation Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.

6.3.5 iWatch Training The Contractor and all associated sub-contractors shall brief all employees on the local iWatch program (training standards provided by the requiring activity Anti-terrorism Officer (ATO)). This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 14 days of contract award and within 14 days of new employees commencing performance on this contract. Results shall be reported to the COR NLT 14 days after completion of the training required as stated above.

6.3.6 Contractor Employees Who Require Access to Government Information Systems (IS) All Contractor employees with access to a Government information system must be registered in the Army Training Certification Tracking System (ATCTS) ((https://atc.us.army.mil/iastar/index.php)) at the commencement of services, and must successfully complete the DoD Information Assurance Awareness training (https://atc.us.army.mil/iastar/cyber_awareness.php) prior to access to the information systems and annually thereafter.

6.3.7 OPSEC Standing Operating Procedure (SOP) / Plan

The Contractor shall develop an OPSEC SOP/Plan and submit for review and approval to the Government prior to end of the Phase-In period per Army Regulation (AR) 530-1 Operations Security. In addition, the Contractor shall identify an individual who shall be an OPSEC Coordinator. The Contractor shall ensure this individual becomes OPSEC Level II certified per AR 530-1 NLT the end of the Phase-In period.

6.3.8 OPSEC Training

All contractor employees shall complete Level I OPSEC training per AR 530-1 within 30 days of the approved OPSEC SOP/Plan. Thereafter, new Contractor employees must complete Level I OPSEC training within 30 days of their reporting for duty. All Contractor employees must complete annual OPSEC training. OPSEC Training is available at: https://www.iad.gov/ioss/ The Contractor shall submit certificates of completion for each affected Contractor employee and subcontractor employee to the COR within 14 days after completion of training.

6.3.9 Information Assurance (IA) / Information Technology (IT) Training All Contractor employees and associated subcontractor employees must complete the DoD IA Awareness training before issuance of network access and annually thereafter. All Contractor employees working IA/IT functions must comply with DoD and Army training requirements in Department of Defense Directive (DoDD) 8570.01 Information Assurance (IA) Training, Certification, and Workforce Management, DoD 8570.01-M Information Assurance Workforce Improvement Program, and AR 25-2 Information Assurance within six months of employment.

6.3.10 IA / IT Certification

Per DoD 8570.01-M, Defense Federal Acquisition Regulations Supplement (DFARS) 252.239.7001, and AR 25-2, Contractor employees supporting IA/IT functions shall be appropriately certified upon contract award. The baseline certification as stipulated in DoD 8570.01-M must be completed upon contract award.

6.3.11 Contractor Access to DPG

Access to DPG requires that Contractor employees voluntarily submit personal data (e.g. Name, Driver License Number, Date of birth, [Active CAC; Y or N], Email address, Company Name, and Citizenship) when applying for a DPG Identification Card. When applying for a Temporary Access Pass (contractor shall submit the personal data a minimum of 72 hours in advance) the following personal data is required (same as above plus date of arrival, date of departure, reason for visit, and areas to be visited). This information is routinely used by DPG Law Enforcement and Security personnel to conduct driver's license and criminal history/background checks. Adverse information revealed by such checks (e.g. outstanding criminal warrants, criminal history indicating a potential risk to DPG Installation security, or similar negative information indicating a potential security and/or law enforcement risk to DPG) may result in denial of access and/or re-entry to DPG. Delays caused by any adverse employee information do not constitute a basis for claim by the Contractor. It is the Contractor's responsibility to assure all personnel scheduled to work on the installation have acceptable backgrounds.

6.3.12 Personnel Security

6.3.12.1 The Contractor shall appoint a Facility Security Officer (FSO). The FSO shall provide employees with training required by DoD 5220.22-M Industrial Security Manual, DoD 5220.22-R, Army security directives and local security directives. Some of the work required by this contract may require access to restricted areas. Occasional delays in obtaining authorization for access to these areas or escort to a work site may be anticipated. The Contractor's personnel requiring unescorted entry to restricted or other sensitive areas designated by the Installation Commander shall comply with AR 25-2 and AR 380-67 Personnel Security Program. The Contractor shall have a Government Facility Security Clearance at the level indicated on DD 254 DoD Contract Security Classification Specification [refer to Technical Exhibit (TE) 1] and a cleared facility for the storage of classified materials. Safeguarding of classified information and clearance procedures for the Contractors personnel shall be accomplished in accordance with DoD 5220.22-M and all other current relevant regulatory/guidance materials. The Contractor shall request from the Defense Industrial Security Clearance Office (DISCO), P.O. Box 2499, Columbus, OH 43216-5006, and security clearances (e.g., locksmiths, alarm technicians) for personnel requiring access to classified information within 15 days after contract award.

6.3.12.1 The Contractor shall provide the security information to the DPG Intelligence Office prior to the end of the phase-in period and when any changes occur during the term of the contract.

6.3.12.2 The Counter Intelligence Office (CIO) processes National Agency Checks (NAC) for Contractor employees who require access to restricted areas or have access to sensitive information or equipment. The Contractor shall request a waiver through the servicing CIO to process employees for an NAC that requires access to restricted areas and who do not already have a security background investigation. In DPG cleared facilities, Performing Activities shall comply with the National Industrial Security Program (NISPOM) controlled area requirements. The CIO shall approve the establishment, the construction, and the modification of all designated controlled areas before they may be used for the storage of classified materials.

6.3.13 Security Badge Requirements

The Contractor is responsible for security badges issued to their employees and/or employees of their subcontractors. A designated representative (being an officer or supervisor of the Contractor) shall co-sign for each individual when obtaining the required item(s). Additionally, the Contractor shall provide to the KO a list of employees needing badges under the awarded contract prior to initiation of work. The Contractor shall submit, to the KO with his monthly billing, a "certificate of return for all badges from the cognizant office(s) before approval for payment will be considered. The replacement cost badges are as follows.

a) Non-Proximity DPG ID Card $2.97

b) Proximity DPG ID Card $6.91 The above indicated replacement cost for lost items will be deducted from the Contractor's monthly billing (during the month of discovery) for item(s) not returned or lost, or the Contractor will be billed in cases where the replacement cost of lost items exceeds the amount due the Contractor. The Contractor shall be required to have security badges issued to their personnel by DPG Visitor Control Center Bldg. 5910. DPG IDs shall be visible at all times while West of Access Control Point 2. The Government will be responsible for the issuance of security badges required by DoD 5220.22-R Industrial Security Regulation. Additionally, all Contractor employees shall obtain and maintain a Government issued Common Access Card.

6.3.14 Entry Procedures to Controlled / Restricted Areas

The Contractor shall coordinate with Range Control at phone number 435-831-5141 for access to DPG Range Areas. Access to Buildings 4153, 4156, 4165, and 8027 shall be initiated via use of the phone located at the turnstile at each buildings entry location. The Contractors personnel requiring unescorted entry to restricted or other sensitive areas designated by the Installation Commander shall comply with AR 380-67 and

AR 25-2.

6.3.15 Contractor Sponsored Foreign Nationals

6.3.15.1 All foreign national personnel (including guests) that need access past Access Control Point 2 will require a DPG affiliated U.S. citizen escort. If a sensitive test or visit is scheduled during the dates provided, the COR will inform the Contractor whether the work/visit may take place. The COR will forward the list to the DPG Foreign Disclosure Officer within the Counterintelligence Office for verification. Foreign nationals will not be allowed on DPG until verification process is complete. Once verification has been received, the COR is responsible to provide the Protocol Office the following information for badge preparation:

a) Name

b) Company Name

c) Point of Contact (POC)

6.3.15.2 The COR is also responsible to pick up the badges and badge holders, issue them to the visitor, and return them at the end of the visit. If the visit is only schedule to take place in the English Village area, the Visitor Control Center will issue a Foreign National Visitor Pass. Refer to paragraphs 6.3.13 for issuance, return, and cost associated with badges.

6.3.16 Reporting Requirements

The Contractor shall immediately report any known or suspected breaks or violations of security to the proper authorities, the KO, and the COR and remain at the scene until authorities arrive. Additional or other conditions or situations are reportable under DoD 5220.22-M National Industrial Security Program Operating Manual Supplement. The Contractors personnel shall report to an appropriate authority any information or circumstances that they are aware that may pose a threat to the security of US Government, DoD, DoD personnel, Contractor personnel, resources, and classified or unclassified defense information. The Contractor shall brief their employees of reporting requirements upon arrival to the site.

6.3.17 Drivers

Drivers must be appropriately licensed by the State of Utah or other appropriate jurisdiction to operate vehicles used in the performance of this contract on Federal, State of Utah, and local highway systems. Violations of law off post may result in the employee being barred from driving on the Installation or barred from the Installation. These incidents shall not relieve the Contractor from performing the functions in this contract.

6.3.18 Additional Security Requirements

IAW DoDI 5200.01 Information Security Program (Volumes 1 through 4), the Contractor shall comply with Army Systems Security Instruction (ASI) requirements such as Communications Security (COMSEC); Computer Security (COMPUSEC) for Operational Systems; Security Awareness, Training, and Education (SATE) Program; and Emanations Security (TEMPEST) IAW AR 530-1.

7 SERVICES SUMMARY.

Table 7.1 Services Summary

Para.

8. GOVERNMENT COR

The COR is responsible for providing continuous technical oversight of the contractor's performance. The COR uses the QASP to conduct the oversight/surveillance process. The COR shall keep a Quality Assurance file that accurately documents the contractor's actual performance. The purpose is to ensure that the contractor meets the performance standards contained in the contract. The COR is responsible for reporting early identification of performance problems to the KO. The COR is required to provide an annual performance assessment to the KO which will be used in documenting past performance. The COR is not empowered to any contractual commitments or to authorize any contractual change on the Government's behalf.

Assigned COR: Stacey Young

Organization or Agency: USAG DPG Resource Management Office

Telephone: 435-831-2819

Email: stacey.m.young7.civ@mail.mil