EMC PWS draft.docx

PERFORMANCE WORK STATEMENT (PWS)

Enterprise Multimedia Center (EMC) Joint Base Langley-Eustis, Virginia

PART 1.

GENERAL INFORMATION

General: This is a non-personal services contract to provide support for Enterprise Multimedia Center (EMC). The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1. Description of Services: The Contractor shall provide personnel and non-personal services necessary to perform various mission funded and specific baseline Visual Information (VI) Services Visual Information Ordering Site (VIOS) Management and Department of the Army (DA) Photography) to the United Army and various Department of Defense (DoD) agencies. The Contractor shall perform to the standards identified in this contract.

1.2. Background: The EMC located at Joint Base Langley-Fort Eustis and its reporting chain is the Army Support Activity (ASA), Installation Management Command Directorate-Training (IMCOM Directorate-Training). The EMC is responsible for providing various mission funded and specific baseline VI Services to the United Stated Army and various DoD agencies.

1.3. Objectives: The EMC operates in a variety of VI technology environments to support U.S. Army and DoD agency mission objectives. The purpose of this contract is for the EMC to provide Command, Control, Communications, Computers, and Information Management (C4IM) baseline and various mission funded services to the United States Army and various DoD agencies.

1.4. Scope: Types of services provided by the EMC.

1.4.1. Baseline visual information services include management and operation of the VIOS, and DA official photography including Head and Shoulder photos along with command photos. These tasks shall be performed in accordance with (IAW) the approved and published HQDA CIO/G6 C4IM task list of multimedia services.

1.4.2. Mission funded VI services include VI Multimedia Production, VI Broadcast, Graphics Art Services, Event Photography, Audio/Video (AV) Multimedia Presentation Support, AV Equipment Support, Non-Linear Interactive Multimedia Content Development, Digital Signage, Animation/3D Motion Graphics, Video Editing, Custom Fabrication and Installation, and Large Format Printing Services.

1.5. Period of Performance: The period of performance for this contract shall consist of a 30-day phase-in period, one

(1) 12-Month Base Year and two (2) 12-month Option Years.

1.5.1. Phase-In/Transition Period. The phase-in/transition period shall commence on the performance start date as stated in the contract Period of Performance (POP). The Contractor shall take all actions necessary for a smooth transition of the contracted operations. During the phase-in period, the Contractor shall prepare to assume full responsibility for all areas of operation and begin performance IAW the terms and conditions of this contract. During the transition, the Contractor shall, at a minimum:

· Recruit, hire and/or retain necessary personnel;

· Obtain all required certifications and clearances, including personnel security clearances;

· Accomplish any training required by or necessary to support the functions listed in the PWS;

· Develop and submit any required deliverables; and,

· Attend post-award meetings as required.

1.5.2. Phase-Out Period. Thirty (30) days prior to the completion of this contract, an observation period shall occur at which time key personnel of the incoming Contractor work force may observe operations and performance methods of the incumbent contract. This will allow for orderly turn-over of facilities, equipment, and records, and will help to ensure the continuity of services. The Contractor shall not defer any requirements for the purpose of avoiding responsibility or of transferring such responsibility to the succeeding Contractor. The Contractor shall fully cooperate with the succeeding Contractor and the Government so as not to interfere with their work or duties. During the phase-out period, the contractor shall be responsible for the following issues: employee notification; turnover of work-in-progress; inventories; Government property accountability; removal of Contractor property; data and information transfer; and any other actions required to ensure continuity of operations. Full performance shall be maintained during the entire period.

1.6. General Information

1.6.1. Quality Control: Quality Control is the responsibility of the Contractor. The Contractor is responsible for the delivery of quality services to the Government.

1.6.1.1. Quality Control Plan: The Contractor shall develop, implement and maintain an effective Quality Control System which includes a written Quality Control Plan (QCP). The QCP shall implement a standardized procedure/methodology for monitoring and documenting contract performance to ensure all contract requirements are met. The Contractor’s QCP must contain a systematic approach to monitor operations to ensure acceptable services/products are provided to the Government. The QCP, as a minimum, shall address continuous process improvement; procedures for scheduling, conducting and documenting inspections; identifying and correcting discrepancies and non-conformances whether discovered by the Contractor or the Government; procedures for identifying and correcting the root cause of discrepancies and non-conformances to prevent their reoccurrence; procedures for trend analysis; procedures for collecting and addressing customer feedback/complaints. The Contractor shall deliver its QCP to the Contracting Officer (KO) and Contracting Officer's Representative (COR), by electronic mail (email), within 30 days after contract award, and within 5 business/working days of making proposed changes to its QCP. The Contractor shall receive the KO acceptance of the proposed changes, in writing, prior to implementing the revised QCP. The Contractor shall provide to the Government quality control documentation generated as part of its quality control system under this contract upon request by the KO or COR.

1.6.2. Quality Assurance: The Government will evaluate the Contractor’s performance under this contract IAW the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the Contractor has performed IAW the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.2.1. Contractor Performance Evaluation: Contractor performance will be monitored throughout the period of performance under the contract. The Contractor will be given an opportunity to respond to Contractor performance evaluations. Performance will be monitored using the following criteria:

· Independent action is exercised in day-to-day work planning and organization, setting priorities, and coordinating work efforts with serviced programs and other employees.

· Available during the required hours.

· Presents a professional demeanor, appearance, and manner.

· Handles heavy workload by setting priorities effectively.

· Uses initiative in resolving problems.

· Wears Contractor ID Badge at all times.

· Reports all labor hours in VIOS.

1.6.2.2. The Program Manager (PM) or the On-Site Representative (OSR)/PM shall meet with the COR monthly. Additional meetings shall be held as often as necessary. A mutual effort shall be made by the Contractor and COR to resolve performance problems. The Contractor shall submit a written statement to the KO, within 24 hours, of any issues the Contractor and COR have been unable to resolve.

1.6.3. Recognized Holidays: When a federal holiday falls on a Saturday, the preceding Friday shall be considered the holiday. When a holiday falls on a Sunday, the succeeding Monday shall be considered the holiday. Routine work shall not be performed on approved federal holidays. The following shall be observed as Federal Holidays:

1.6.4. Hours of Operations: Contractor shall provide services between 0700 and 1530 daily (excluding weekends and recognized Federal holidays). At the convenience of the Government, assigned tasks that cannot be accomplished during normal duty hours shall be coordinated with the contractor’s on-site representative for rescheduling. Contractors may perform duties required in this PWS outside of the established hours of operation only after a request has been submitted through the Contract PM and approved by the COR.

1.6.4.1. Over-Time (OT). When an unforeseen event occurs outside of normal duty hours outlined in paragraph 1.6.4 the Government shall have the option of notifying the Contractor that services are required.

1.6.4.2. Response Time. The OSR/PM, or alternate, shall return all calls from the COR within 30 minutes during normal working hours 0700 - 1530.

1.6.4.3. Installation Closure: The Contractor shall report for duty unless otherwise notified by the COR.

1.6.5. Place of Performance: The work to be performed under this contract shall be performed at the EMC located on Joint Base Langley-Eustis, VA and other various locations to include but not limited to: Fort Lee VA, Fort Belvoir VA, and Rock Island Arsenal, IL. The Contractor shall notify the COR when work orders require off-site performance not physically located at one of these four locations.

1.6.6. Type of Contract: The Government intends to award one Firm Fixed Price Requirements Contract.

1.6.7. Security Requirements: Contractor personnel performing work under this contract shall have interim secret or secret clearances no later than six months from the time of the proposal submission, and shall maintain the level of security required for the life of the contract. The security requirements are IAW the attached Form DD254. Contractors shall ensure an owning relationship is established in Joint Personnel Adjudication System (JPAS) for each individual performing duty in support of this contract. Visit requests shall be sent to the organization's Security Management Office (SMO) Code. The Government will submit background investigations for positions that require Common Access Card (CAC) and/or Information Technology (IT) access only. Before CAC issuance, the contractor employee requires, at a minimum, a favorably adjudicated National Agency Check with Inquiries (NACI) or an equivalent or higher investigation IAW Army Directive 2014-05. The contractor employee will be issued a CAC only if duties involve one of the following: (1) Both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely; (2) Remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3) Physical access to multiple DoD facilities or multiple non-DoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of 6 months or more. At the discretion of the sponsoring activity, an initial CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled NACI at the Office of Personnel Management. For contractor personnel that do not require CAC, but require access to a DoD facility or installation: Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative), or, at OCONUS locations, IAW status of forces agreements and other theater regulations. Limited access with escort may be granted (at the installation’s discretion) for an interim period while investigations are being conducted. IAW AR 25-2 and HSPD-12, Installation Security Office will submit all background investigations on prospective contractors requiring CAC and/or network access. 733d Security Forces Squadron will conduct background checks on all personnel requiring base access.

1.6.7.1. Contractor personnel that have their clearance suspended, denied, revoked, or interim eligibility declined and therefore cannot be granted a waiver from the Designated Approving Authority (DAA) will be determined as unacceptable for fulfilling the requirements of this contract.

1.6.7.1.1. Access to Classified material and Communications Security (COMSEC). Contract personnel shall only be allowed access to classified information and Key Material (KEYMAT) when they possess the appropriate security clearance for the information and access required as part of the performance of their duties. Designated Contractor personnel shall have the required Interim Secret/Secret security clearance at contract performance start date or no later than six months from start date and shall maintain the required security clearance over the life of the contract. New or replacement Contractor personnel shall have, at a minimum, an interim secret security clearance at work performance start date or no later than six months from start date. Cleared Contractor personnel may require access to SIPRNET or other classified systems in support of this work effort IAW the DD Form 254, Contract Security Classification Specification. Access to classified systems will only be at specified Government work locations and will be sponsored by the COR. If security clearance processing is going to take Contractor longer than six months, the Contractor will request an extension from the COR for personnel not meeting the security clearance requirement within the six months of start date.

1.6.7.1.2. Physical Security: The Contractor shall be responsible for safeguarding all Government equipment, information, and property provided for Contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured.

1.6.7.1.3. Security Briefings. All Contractor personnel are required to attend security briefings and training as scheduled by the Army Support Activity, Fort Eustis, and coordinated by the local Security Manager at respective locations. Contractor personnel shall attend other briefings and training open to Contractors as their workload permits. Contractor personnel shall also read and sign the Acceptable Use Policy (AUP), which governs the use of Government PCs and equipment. The COR will notify the Contractor personnel at least one day in advance of briefings.

1.6.7.1.4. Search and Seizure. All Contractor personnel and property shall be subject to search and seizure upon entering, while on, and leaving the confines of Fort Eustis, and any other Government installations in the performance of their duties IAW AR 190-22.

1.6.7.1.5. Facility Access. The Contractor shall notify the COR within 5 minutes by phone of any unannounced inspection visit by an agent or agents of any regulatory agency, other than Occupational, Safety, and Health Administration (OSHA). The Contractor shall submit a written report, by close of business the next working day following completion of the inspection or visit, to include the name(s), identification number(s), agency(ies) or the inspector(s), and the reason for the visit. The Contractor shall include a copy of all reports received.

1.6.7.1.6. Safety Equipment: The Contractor shall provide and ensure the use of employee’s safety equipment and personal protective equipment (PPE) and devices necessary to protect the individual. All safety equipment used shall be IAW OSHA standards, such as, safety boots, respirators, hard-hats, safety glasses, goggles, and ear protectors. Contractor shall provide prescription safety glasses if needed by employee. All work shall be conducted in a safe manner and in compliance with Federal, OSHA, Environmental Protection Agency (EPA), State, and the Installation Safety Office requirements. If the Contractor fails or refuses to promptly comply with safety requirements, the KO will issue an order stopping all or part of the work until satisfactory corrective action has been taken.

1.6.7.1.7. Safety Plan and Program: The Contractor shall develop a Safety Plan that delineates processes and procedures the Contractor shall use to prevent accidents and preserve the life and safety of Contractor and Government personnel. The Contractor shall implement a Safety Program based on its Safety Plan to be implemented on contract start date. The Safety Program shall be implemented for the purpose of preventing accidents and preserving the life and health of Contractor personnel and Government personnel involved in performance of the contract. The Contractor’s Safety Program shall fully comply with provisions of AR 385-10 and all other applicable Army, federal installation, and OSHA regulations and directives. In cases where standards conflict in directives, the stricter requirement shall apply. The Contractor shall designate personnel responsible for the administration of safety and OSHA programs. The Contractor shall submit the plan to the KO for approval 10 calendar days after contract award. The Contractor shall update the plan as changes occur and shall submit a copy of the proposed plan to the KO for approval not later than 30 calendar days prior to proposed effective date of updated plan.

1.6.7.1.8. Safety Procedures: The Contractor shall develop procedures and practices that minimize accident risks. Any Contractor internal safety directives or standard operating procedures (SOP) shall be submitted to the Government.

1.6.7.1.9. Safety Training: The Contractor shall provide and document initial and refresher instructions to enable employees to conduct their work in a safe manner and to recognize and report hazardous conditions. Initial training shall include instructions in safe practices; proper use, care, and maintenance of tools and equipment; accident reports and individual responsibility for accident prevention; and known hazards in work areas. The Contractor shall complete initial training within 30 calendar days after contract start date and shall maintain a file of Contractor employees, by names, who have attended the training. The Contractor shall conduct refresher training as required, or at a minimum annually, with notification to the COR within 10 calendar days after completion. The Contractor shall develop procedures to ensure employees are trained prior to work assignment. The Contractor shall conduct quarterly safety training for Contractor employees working in all applicable functional areas. The training shall include, but not be limited to, the following topics as applicable: vehicle operations; driver safety; packing and shipping; hazardous materials (HAZMAT) storage, shipping, and handling; respiratory protection; hazard communication (HAZCOM); lock out/tag out; and utilization of PPE.

1.6.7.1.10. Occupational Health Services: The Contractor shall require employees exposed to hazardous chemicals and materials to receive a physical examination annually. The Contractor shall require employee medical examinations and evaluation services including initial employment physicals. The Contractor shall provide PPE as needed and train employees on the proper wear and fit of each item.

1.6.7.1.11. Safety Equipment Use: The Contractor shall provide employees’ safety equipment to include PPE and safety devices necessary to protect the individual from work place hazards. All safety equipment shall be IAW OSHA standards. The Contractor shall ensure all employees comply with the proper use of safety equipment at all times.

1.6.7.1.12. Shop Safety: The Contractor shall ensure that workers observe installation and shop safety precautions.

1.6.7.2. Key Control: The Contractor shall establish and implement methods of making sure all keys issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the QCP. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys to the COR.

1.6.7.2.1. Key control shall be administered IAW the following Government publications.

a. AR 380-5, Department of the Army Information Security Program, 29 September 2000

b. AR 190-51, Security of Unclassified Army Property, 30 September 1993

c. Site-specific SOPs

1.6.7.2.2. In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the COR, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks will be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system will be replaced by the Government and the total cost deducted from the monthly payment due to the Contractor.

1.6.7.2.3. The Contractor shall prohibit the use of Government issued keys by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the COR.

1.6.7.2.4. Lock Combinations. The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Contractor’s QCP.

1.6.7.3. Contractor shall use only Government provided Automated Information Systems (AIS) when on Government networks. Government AIS configuration shall conform to AR 25-2 and all other appropriate DoD, DA, and IMCOM regulations.

1.6.7.3.1. Connection of a Contractor owned or personally owned computer to a Government network or computer is specifically prohibited. Examples of such devices include, but are not limited to, personal digital assistants (PDA), thumb drives, universal serial bus (USB) hard drives, cameras, tablets, iPads, and iPods.

1.6.7.3.2. Use of any software not owned by the Government is specifically prohibited on any Government owned AIS. Software not permitted on Government information systems (IS) includes, but is not limited to, Contractor owned software, personally owned software, shareware, freeware, and public domain software.

1.6.7.4. Special Qualifications: The Contractor is responsible for ensuring all employees possess and maintain current Information Assurance Technician (IAT) Level I professional certification as well as other mandatory training requirements during the execution of this contract.

1.6.7.4.1. Initial Training. The Contractor shall provide personnel who possess the minimally required training in their specific fields as outlined in this PWS.

1.6.7.4.2. Mandatory/Annual Training. The Contractor personnel shall complete all U.S. Army and Air Force specific mandatory/annual training as required by the Government. The PM shall coordinate training and report training completion to the COR as required.

1.6.7.4.2.1. Anti-Terrorism (AT) Level I training. All contractor employees, to include subcontractor employees, requiring access Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the KO, if a COR is not assigned, within five calendar days after completion of training by all employees and subcontractor personnel. AT level I awareness training is available online.

1.6.7.4.2.2. Access and general protection/security policy and procedures. Contractor and all associated sub- contractors employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-

9, Personal Identity Verification of Contractor Personnel) as directed by DoD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.6.7.4.2.3. iWATCH Training. The contractor and all associated sub-contractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity Authority to Operate (ATO)). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 calendar days of contract award and within 15 calendar days of new employees commencing performance with the results reported to the COR NLT 30 calendar days after contract award.

1.6.7.4.2.4. Army Training Certification Tracking System (ATCTS) registration for contractor employees who require access to government information systems. All contractor employees with access to a government info system must be registered in the ATCTS at commencement of services, and must successfully complete the DoD Information Assurance Awareness prior to access to the IS and then annually thereafter.

1.6.7.4.2.5. Operations Security (OPSEC) Training. Per AR 530-1 Operations Security, the contractor employees must complete Level I OPSEC Awareness training. New employees must be trained within 30 calendar days of their reporting for duty and annually thereafter.

1.6.7.4.2.6. Information assurance (IA)/information technology (IT) training. All contractor employees and associated sub-contractor employees must complete the DoD IA awareness training before issuance of network access and annually thereafter. All contractor employees working IA/IT functions must comply with DoD and Army training requirements in DoDD 8570.01, DoD 8570.01-M and AR 25-2 within six months of appointment to IA/IT functions.

1.6.7.4.2.6.1. IA/IT certification. All contractor employees supporting IA/IT functions shall be appropriately certified upon contract award. The baseline certification as stipulated in DoD 8570.01-M must be completed upon contract award.

1.6.7.4.2.7. Threat Awareness Reporting Program (TARP) training. For all contractors with security clearances. Per AR 381-12 TARP, contractor employees must receive annual TARP training by a Counter Intelligence (CI) agent or other qualified trainer. This training shall be completed within 30 calendar days of contract award.

1.6.8. New Equipment Training (NET). The Government will fund NET; however, subsequent costs associated with maintaining proficiency on new systems and software past the initial training requirement shall be funded by the Contractor.

1.6.9. Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office IAW Federal Acquisition Regulation Subpart 42.5. The KO, COR, and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings the KO will apprise the Contractor of how the Government views the Contractor's performance and the Contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.6.10. Contracting Officer's Representative (COR): The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, specifications; monitor Contractor's performance and notify both the KO and Contractor of any deficiencies; coordinate availability of Government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates, or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting contract.

1.6.11. Smoking Policy. The Contractor shall comply with DoD Directive 1010.10 and AR 600-63 for controlling smoking in Government buildings and facilities.

1.6.12. Key Personnel: The following personnel are considered key personnel by the Government:

1.6.12.1. Program Manager (PM). The Contractor shall provide a PM who shall be responsible for the performance of the work. The PM must possess a Master’s Degree in his or her related area of expertise and a minimum of six years of financial and/or program management experience. The PM shall be the contract point of contact for the Government and have the authority to act or make decisions for the Contractor. This position requires a Secret clearance. The PM or alternate shall be available between 0700-1530 Monday through Friday, except Federal holidays or when the Government facility is closed for administrative reasons.

1.6.12.1.1. Production Manager/On-Site Representative/Project Manager (OSR/PM). The Contractor shall provide an OSR/PM to act with full authority for the Contractor during normal working hours. The OSR/PM shall possess a Master’s Degree in a multimedia or information technology related field. The OSR/PM shall have experience running an organization of similar size, scope and complexity as the EMC. This individual shall be responsible for the supervision, overall administration, and coordination of workflow, priorities of work, and required services. The OSR/PM shall be the point of contact for all creative services including all details that require approval from the KO. The OSR/PM shall keep the COR informed and updated on all creative services. One person shall be designated by the OSR/PM to act as the Alternate OSR to serve in the absence of the OSR/PM. This position requires a Secret clearance. Other specific tasks for this position outlined in PWS para. 5.11.2.

1.6.12.1.2. Senior Videographer. See specific tasks for this position outlined in PWS para. 5.4.3.

1.6.12.1.3. Graphics Art Director. See specific tasks for this position outlined in PWS para. 5.5.15.

1.6.12.1.4. Senior Level Print Center Lead. See specific tasks for this position outlined in PWS para. 5.10.2.

1.6.12.1.5. Senior Fabrication Services Specialist. See specific tasks for this position outlined in PWS para. 5.6.12.

1.6.12.1.6. Senior Audio-Visual Presentation Services Specialist. See specific tasks for this position outlined in PWS para. 5.8.5.

1.6.12.1.7. Senior Video Producer/Director/Writer. See specific tasks for this position in PWS para. 5.4.2.

1.6.12.1.8. Video Engineer. See specific tasks for this position outlined in PWS para. 5.4.1.

1.6.12.1.9. VIOS Data Entry Clerk and Customer Support. See specific tasks for this position in PWS para. 5.11.4.

1.6.12.1.10. Senior Editor. See specific tasks for this position outlined in PWS para. 5.4.4.

1.6.12.2. Personnel. The Contractor shall provide employees who have expertise in current industry VI methodologies, practices, techniques, skills, and artistic design capabilities.

1.6.12.3. All employees shall possess basic computer skills, and be able to perform but not limited to the following tasks: operate a computer, use email daily, record time and materials in VIOS, conduct online research, create and use Excel spreadsheets, create and process travel expense reports, and conduct mandatory/annual online training as required.

1.6.12.3.1. All employees shall exhibit imagination and originality in the field of work such as graphics, large format print production, photography, video production, web development, fabrication and audio visual presentation services.

1.6.12.3.2. The Contractor shall provide qualified personnel to accomplish all work and services required by this contract within specified time frames. Contractor employees shall be trained, qualified, certified, or licensed as required in this Contract. The Government shall not provide initial skills training to Contractor employees.

1.6.12.3.3. The Contractor shall maintain records of training qualifications, certifications, and licenses. The Contractor shall provide a workforce possessing the skills, knowledge, and training to satisfactorily perform the services required by this contract.

1.6.12.4. Other Personnel. In accordance with AR 25-2 - Information Assurance, three days after notification of award the Contractor shall provide the names of the employees that meet or exceed the requirements of the PWS and are legal residents of the United States. All tasks set forth in the PWS are the responsibility of the Contractor, except where the PWS indicates specific tasks shall be performed by the Government. Many tasks reference Government directives or regulations pertaining to the DoD, DA, Joint Base Langley Eustis (JBLE) and other directives, regulations, manuals, pamphlets, instructions and other guidance. The Contractor shall use such references to provide direction or guidance as appropriate in the performance of the required duties identified in specific tasks in PWS as if references had been written toward performance by Contractor personnel.

1.6.12.5. Off-site Personnel. The Contractor shall provide personnel to fill key positions as required at off-site locations. Off-site locations are defined as any location not located on JBLE, Virginia. These personnel will answer and report directly to the Contractor PM via various communication methods to include email, telephone, smart phone, and Video Tele-Conferencing (VTC).

1.6.12.6. Telecommute Personnel. The Contractor shall perform responsibilities via telecommuting as required and approved by the Government. Telecommute personnel will answer and report directly to the Contractor PM.

1.6.12.7. Supervision of Contractor Employees. The management of the Contractor personnel shall be the responsibility of the Contractor.

1.6.12.8. Conduct of Personnel. The Contractor shall be responsible for the performance and conduct of Contractor/subcontractor employees at all times. Personnel employed by the Contractor in performance of this contract, or any representative of the Contractor entering the installation, shall abide by security regulations listed in the contract and shall be subject to such checks by the Government as deemed necessary.

1.6.12.8.1. The KO may require the Contractor to remove any employee working under this contract for reason of misconduct or security to include use of alcohol or drugs in the workplace. Removal of employees does not relieve the Contractor from continued performance of the tasks herein. Contractor employees shall be subject to dismissal from the premises upon determination by the KO that such action is necessary in the interests of the Government. Contractor personnel that give required notice to the Contractor prior to leaving a position must immediately turn in any Government Common Access Cards (CAC) cards, vehicle decals/passes, and any keys provided by the Government. They shall also be subject to removal and dismissal from the Government installation immediately upon termination of employment under the contract.

1.6.12.9. Appearance of Personnel. Contractor personnel shall wear business casual attire when meeting customers and high ranking officials. Business attire includes suits, dress trousers, shirts with tie, jackets, dresses, skirts, dress slacks or pants with proper footwear. Business attire does not include denim. Contractor personnel shall wear casual and work appropriate attire when not meeting customers. Casual attire includes nice trousers, pants, collared shirts, dresses, skirts, and proper footwear. Casual attire does not include denim. Non-collared shirts and denim are acceptable attire when working in the Fabrication, Video, AV, and Print Center section when business attire is not appropriate for work conditions. Contractor shall wear personal protective clothing and equipment with proper footwear required for the job and environmental conditions. Contractor personnel shall not wear clothing, to include hats or knitted caps, with slogans, drawings, or language which could be construed as being lewd, obscene, profane, or sexually suggestive, or which advocates or glorifies use of illegal drugs, extremists groups, or other unlawful conduct. Contractor personnel shall not wear clothing to include undergarment T-shirts, or T-shirts and casual shirts with inappropriate or offensive wording, tank tops, backless tops, muscle shirts, non-collared shirts, sweatpants, shorts, flip flops or thong sandals, jeans with holes, frays or patches. Contractors shall not wear hats inside building unless required by job description to maintain a safe working environment.

1.6.12.10. Resignation. Upon leaving the contract, Contractor personnel shall immediately turn in any Government CAC cards, keys, Government furnished equipment, and vehicle decals provided by the Government. They shall also be subject to removal and dismissal from the Government installation immediately upon termination of employment under the contract.

1.6.12.11. Utilizing Electronic Mail. When Contractor personnel are sending any email messages to Government personnel while performing on this contract, the Contractor’s email signature block shall include the company name along with the employee’s name. The display name in the address book shall include the person’s name, “CTR” and company name.

1.6.12.12. Contractor personnel operating Government owned/leased motor vehicles on and off the installation shall have a valid state operator's license for the category of the vehicle being operated. Contractor Vehicle Operators shall also comply with the applicable vehicle operation directives and state laws regarding motor vehicle use on and off the Government installation. Contractors shall complete the U.S. Army online Accident Avoidance Training or equivalent training annually in order to operate Government owned/leased vehicles. Contractors shall assist the Government in the daily administration of the vehicle use program, the annual Vehicle management validation, and ensure all regulatory policies and forms are completed as required.

1.6.12.13. Employees must have a valid state driver’s license. All Contractor personally owned vehicles shall have valid auto insurance, valid state inspection, and state registration. The Contractor and its employees shall comply with the site requirements and regulations established by the 733d Security Force Squadron. All Contractor personnel shall return visitor passes to the Vehicle Registration Section of the 733d Security Force Squadron immediately upon the conclusion of business authorized on the installation.

1.6.12.14. The Contractor shall comply with AR 385-10 for record keeping and reporting of all accidents resulting in death, trauma, occupational disease, or environmental insult, such as oil spills, toxic fumes, asbestos, etc. The Contractor shall provide a verbal followed by a written report to the COR within four hours of occurrence whenever an accident involving contractor personnel occurs. Contractor will fill out and submit to the COR, all applicable accident report forms as required by DoD, Army, Air Force, and JBLE policies and regulations.

1.6.12.15. The Contractor shall not release any news (including photographs and films, public announcements or denial or confirmation of same) on any part of the subject matter of this contract or any phase of any program hereunder without the prior written approval of the KO. The Contractor shall not release information pertaining to the performance of this contract to any third party without prior written approval of the KO.

1.6.12.16. The Contractor shall comply with all federal, state and local laws, regulations and standards regarding environmental pollution, including the JBLE, Fort Eustis Spill Prevention Control and Countermeasures (SPCC) Plan and Installation Spill Contingency Plan prepared June 2010. All environmental protection matters shall be coordinated through the KO with the Post Environmental Engineer. The Post Environmental Engineer is located in Building 1407, telephone 878-2590. The Contractor shall comply with all requests for conservation of utilities as deemed necessary. Examples of such requests include conserving water during droughts and conserving electricity when requested by utility companies. In the event these requests inhibit the Contractor’s ability to meet any other requirement, the Contractor shall immediately notify the COR for direction.

1.6.12.17. Compliance with Laws/Regulations. The Contractor shall be knowledgeable of and comply with all applicable federal, state and local laws, regulations and requirements regarding environmental protection. In the event environmental laws/regulations change during the term of this PWS, the Contractor is required to comply as such laws come into effect. The Contractor shall be responsible for all violations of federal, state, and local laws, post regulations and requirements regarding environmental protection.

1.6.12.18. Contingency Planning and Support of Contingency Mission. The Contractor shall provide a contingency plan that clearly outlines the Contractor’s plan to support contingency and mission operations as outlined in the below subparagraphs.

1.6.12.18.1. The Contractor’s contingency plan shall be incorporated into the resulting contract. Any changes to the Contractor’s plan after contract award shall be approved in writing by the KO prior to implementation.

1.6.12.18.2. The Contractor shall continue normal work and expand their performance for contingencies such as: 1.6.12.18.3. A natural disaster that shall impact on either the Government or the Contractor's ability to perform. 1.6.12.18.4. Changes to threat condition levels (i.e. civil disturbances, riots, mass demonstrations, etc.).

1.6.12.18.5. Labor strikes which impact on the Government or Contractor's ability to perform.

1.6.13. Identification (ID) Card of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed.

1.6.13.1. The Contractor shall provide each employee a Company ID badge on the contract start date or on employment start date. The ID badge shall be made of nonmetallic material. The badge shall be displayed above the waist, easily readable and include employee’s name, Contractor’s name, functional area of assignment, and color photograph.

1.6.14. Contractor Travel: The Contractor will be required to travel CONUS or OCONUS (Hawaii and Alaska) to perform contract requirements during the performance of this contract. In addition, the Contractor may be required to travel to off-site training locations in support of this PWS. The Contractor shall notify the COR of specific travel requirement information at least ten (10) days prior to a scheduled trip. The Contractor shall not travel without the COR’s prior approval. The COR may change a scheduled trip by giving two (2) days written notice (including email) provided the Contractor has incurred no costs. Travel will be reimbursed IAW the applicable travel regulation and FAR 31.205-46 (Travel Costs), paragraph (a) (2) and the limitation of funds specified in this contract.

1.6.15. Other Direct Costs: Reproduction, and shipping expenses associated with training activities, lease of equipment, and equipment maintenance and upgrades. Approval of expenses shall be obtained from the COR prior to incurring costs.

1.6.16. Data Rights: Data rights are controlled by DFAR Clause 252.227-7015 Technical Data–Commercial Items and will be included in the contract.

1.6.17. Organizational Conflict of Interest: The Contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential Organizational Conflict of Interest (OCI) and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO and in the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI. The Contractor shall not employ any person whose employment shall violate the requirements of the Joint Ethics Regulation (JER), DoD 5500.7.

PART 2.

DEFINITIONS AND ACRONYMS:

2.1. GENERAL. Reference: AR 310-25 and AR 310-50. Definitions and acronyms of terms/phrases used in connection with this PWS are included in Attachment A.

2.1. DEFINITIONS:

2.1.1. Attribute: The property a unit has of being either good or bad. That is, the quality characteristic of a unit is either within the specified requirement or it is not.

2.1.2. Acceptance shall mean Government’s acceptance of Work provided by Contractor. Acceptance shall be IAW, and subject to, the acceptance procedures set forth in the applicable Task Order.

2.1.3. Acceptance Date shall mean the actual date on which Government accepts the Work.

2.1.4. Change Order shall mean a written document setting forth additions, deletions, or revisions in the Work or Order, and the equitable adjustment if any in the Schedule or Payments and Completion Date agreed to by the Government and Contractor in the applicable Order.

2.1.5. Commencement Date: The Contractor shall mean the date on which Contractor is to commence the Work under a particular Order as set forth in the Notice to Proceed or, if no such date is specified, the date of Contractor’s receipt of a written Notice to Proceed.

2.1.6. Communications shall mean the process of transferring information between Government and Contractor. Information can take the form of telephone conferences, on-site meetings, electronic communications and reports. The KO shall serve as the primary point of Communications contact between Government and Contractor.

2.1.7. Completion Date shall mean the date as established by the terms of a particular Order for Contractor to have all Work completed.

2.1.8. Contractor is a supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

2.1.9. Contracting Officer (KO) is the person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

2.1.10. Contracting Officer's Representative (COR): An employee of the U.S. Government appointed by the KO to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.11. Defective Service is a service output that does not meet the standard of performance associated with the PWS.

2.1.12. Deliverable is anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.13. Formal Complaint: A formal complaint is a service output, received from an activity(s) which is validated by the COR to determine nonconformance with the standard.

2.1.14. Government Furnished Materials shall mean Materials in the possession of, or acquired directly by the Government and subsequently delivered or otherwise made available to Contractor specifically for use in the performance…