W911S0-16-R-0006-0001.pdf

W911S0-16-R-0006

0010889741-0000

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83) Prescribed by GSA

FAR (48 CFR) 53.243

The above numbered solicitation is amended to correct Performance Work Statement and correct Clauses. The closing date of this RFP is NOT extended by reason of this amendment..

1. CONTRACT ID CODE PAGE OF PAGES

J 1 123

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 17-Aug-2016

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street, County, State and Zip Code) X W911S0-16-R-0006

X 9B. DATED (SEE ITEM 11)

16-Aug-2016

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer is extended, X is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning 1 copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

17-Aug-2016

CODE

MICC - FORT EUSTIS

705 WASHINGTON BLVD SUITE 126

FORT EUSTIS VA 23604

W911S0 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE

See Item 6

FACILITY CODECODE

EMAIL:TEL:

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 1449 - CONTINUATION SHEET

SUPPLIES OR SERVICES AND PRICES

Global Changes

CLIN 0001 -- CLIN 4005

The NAICS code has changed from 511210 to 518210.

CLIN 0001

The CLIN extended description has changed from:

Program Management for e-Learning Support in accordance with (IAW) the Performance Work Statement (PWS)

To:

Program Management for e-Learning Support in accordance with (IAW) the Performance Work Statement (PWS). The period of performance is a base period of one year, inclusive of a 10-day phase-in". .

The following have been added by reference:

52.204-16 Commercial and Government Entity Code Reporting JUL 2016 52.204-18 Commercial and Government Entity Code Maintenance JUL 2016 52.209-10 Prohibition on Contracting With Inverted Domestic

Corporations

NOV 2015

52.217-5 Evaluation Of Options JUL 1990 252.204-7012 Safeguarding Covered Defense Information and Cyber

Incident Reporting.

DEC 2015

252.204-7015 Notice of Authorized Disclosure of Information for Litigation Support

MAY 2016

252.215-7007 Notice of Intent to Resolicit JUN 2012

The following have been added by full text:

PERFORMANCE WORK STATEMENT

PERFORMANCE WORK STATEMENT (PWS)

Army e-Learning System

FOR THE

DISTRIBUTED LEARNING SYSTEMS

NEWPORT NEWS, VIRGINIA

Part 1

General Information

1. GENERAL: This is a non-personal services contract to provide Army e-Learning products and deliver those products to Soldiers and eligible Department of Defense (DoD) civilians. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: The Contractor shall provide all personnel, equipment, supplies, supervision, courseware, e-Books, and other items and non-personal services necessary to deliver Army e-Learning as defined in this Performance Work Statement (PWS) Section 5 except for those items specified as Government furnished property and services. The Contractor shall perform to the standards in this contract.

1.2 Background: The required services and products described in this PWS support the Army’s Distributed Learning System (DLS) deliver commercially available e-Learning products at no cost to Soldiers and other eligible DoD personnel. The DLS, Program Executive Officer, Enterprise Information Systems (PEO EIS) product office, supports delivery of Army training through the use of Information Technology (IT). DLS supports readiness by enhancing institutional and individual training for all Army components (Active Army, Army National Guard, Army Reserve, Department of the Army Civilians, as well as select Army contractors and non-Army employees provided with an exception at the discretion of DLS). The DLS provides both near and long-term infrastructure to enhance training. The Product Director (PD) acquires, deploys and maintains worldwide distributed learning to ensure Soldiers receive critical training for mission success.

The Army e-Learning product is a library of Web-based Commercial IT/ Information Assurance/Certification preparatory courses, business courses, and self-development courses. Commercially available e-Books relevant to the learning programs are also provided to eligible users. Selected courses are accredited the American Council of Education. The Army e-Learning Products are available 24 hours a day, 7 days a week and support the total population of the Army (Active Duty, Reserve, National Guard, civilians, as well as select Army contractors and non-Army employees provided with an exception at the discretion of DLS ), of approximately 2 million people.

The Army e-Learning product provides a learning management system (LMS) to monitor student access, learning progress, and course completion. The LMS maps curricula to knowledge centers/core competency groups and assists students in locating courseware or e-Books through information announcements, descriptive links, or help desk services.

1.3 Objectives: The objective of the PWS is to acquire the Army e-Learning products and the services to deliver the products to eligible Soldiers and Army personnel.

1.4 Scope: The Contractor shall provide:

Courseware that supports established curriculum and learning centers e-Books that support established learning programs Hosting for Government provided courseware Learning Management System Helpdesk support e-Learning marketing support

1.5 Period of Performance: The period of performance is a base period of one year, inclusive of a 10-day phase in and four (4) 12-month Option Years will also be included. The Period of Performance reads as follows:

Base Period including phase-in (12 months): 21 Sep 16 – 20 Sep 17

Option Period 1 (12 months) 21 Sep 17 – 20 Aug 18 Option Period 2 (12 months) 21 Sep 18 – 20 Aug 19 Option Period 3 (12 Months) 21 Sep 19 – 20 Aug 20 Option Period 4 (12 Months) 21 Sep 20 – 20 Aug 21

1.6 Type of Contract: The Government will award a Firm Fixed Price Contract.

1.7 General Information

1.7.1 Federal Observed Holidays: The Contractor is, with the exception of the e-Learning Help Desk, not required to perform services on holidays as identified in federal law (5 U.S.C. 6103). The Government observes holidays falling on a Saturday on the preceding Friday, holidays falling on a Sunday on the following Monday.

New Years Day Labor Day Martin Luther King Jr.'s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day

1.7.2 Hours of Operation: The Contractor shall operate and staff the e-Learning Help Desk 24 hours per day, 7 days per week, and 365 days per year. The courseware and e-Books shall be accessible 24 hours per day, 7 days per week, and 365 days per year. Hours of work for services other than the e-Learning Help Desk are flexible during the period 0600 to 1800 Monday through Friday except for Federal Holidays; however, work outside these hours may be necessary to meet the contract requirements. Normal hours of operation for PD DLS Government personnel are 0700 to 1730 hours Monday through Friday except for federal holidays. When operations at the Government installation are curtailed, it may be necessary for the Government to interrupt that day’s scheduled work. The Contractor shall reschedule the work on a day acceptable to the Government, or continue the work as scheduled.

Verbal announcements of immediate curtailment of operations will be provided to the Contractor by the Government. Such conditions will not give rise to a claim against the Government.

1.7.2.1 Contingencies: The Government has established contingency plans to respond to national emergencies or natural disasters. The Government’s response to contingencies could impact Contractor performance and Contract requirements. In the event of such contingencies, Contractor personnel may be restricted from entering the Installation. The Contractor could also be required to extend work hours or expand the Contract workforce to support the contingency. The Government will negotiate an adjustment with the Contractor when the extent of the contingency support is known.

1.7.3 Place of Performance: All work will be performed at the Contractor’s site.

1.7.4 Work with Other Contractors and Government Employees: Other Government employees and contractors may be working IT systems associated with the requirements of this PWS such as AKO and Army Training Requirements and Resources System (ATRRS). The Contractor shall coordinate and cooperate with all other contractors and Government employees to avoid conflicts in work schedules and performance.

The Contractor shall be responsible for any support services to other contractors within the scope of this PWS as required by the Government. In the event of conflicts that cannot be satisfactorily resolved, the matter shall be verbally referred to the Government for resolution within 2 work hours from the time the dispute occurs. The Contractor shall follow up in writing within 2 work days. The decision of the Government shall be final.

1.7.5 Post Award Conference/Periodic Progress Meetings: The Contractor shall attend any post award conference convened by the contracting activity or contract administration office IAW Federal Acquisition Regulation (FAR) Subpart 42.5. The Contracting Officer (KO) and Contracting Officer’s Representative (COR) shall meet periodically with the Contractor to review the Contractor's performance. At these meetings the KO will apprise the Contractor of how the Government assesses/evaluates the Contractor's performance and the Contractor shall apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues.

The meetings shall be at no extra cost to the Government.

1.7.6 Minutes of Meetings: The Contractor shall prepare minutes of all meetings with the Government, including Interim Progress Reviews (IPRs), and general meetings in which Task Order issues are discussed. Paper copies of slides used in briefings shall also be provided with the briefing. The Contractor shall provide the meeting minutes to the Contracting Officer’s Representative (COR) and DLS Configuration Manager (CM) within 5 work days following the meeting [Contract Data Requirements List (CDRL) 001]. Meeting documentation shall be delivered In Accordance With (IAW) section 1.7.9.

1.7.7 Contracting Officer’s Representative (COR): The COR monitors all technical aspects of the Contract and assists in contract administration. The COR is not authorized to change any of the terms and conditions of the resulting contract. The COR will inspect Contractor performance, communicate technical aspects of the contract, interpret technical requirements, accept reports/drawings/designs/specifications, and coordinate Government furnished property/site entry issues. The Contractor shall meet the performance requirements as described in the task order and coordinate any issues impacting or impeding performance with the COR. The Contractor shall also respond to performance issues identified by the COR.

1.7.8 Identification of Contractor Employees: All contractor personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed.

1.7.8.1 Contractor Travel: Contractor personnel may be required to travel to work sites away from the Contractor’s primary location to perform tasks under this PWS. There will be no reimbursement for local travel in and around the Contractor’s or sub-contractor’s sites and facilities. Local travel includes, but is not limited to, the Enterprise Management Center (EMC), Fort Eustis, Virginia, and Project Management Office (PMO), Newport News, Virginia. All travel shall be authorized in advance by the COR. Travel shall be accomplished on regularly scheduled commercial flights in the most economical manner consistent with the successful accomplishment of the mission. Reimbursement for the cost of lodging and incidental expenses will be considered to be reasonable and allowable to the extent that costs submitted for reimbursement do not exceed the rates and amounts allowed by the Joint Travel Regulation (JTR) as applies to civilian employees of the United States Government.

1.7.8.2 Contractor Personnel Conduct: Contractor personnel’s conduct shall not reflect discredit upon the Government. The Contractor shall ensure that personnel present a professional appearance. The Contractor’s employees shall observe and comply with all local policies and procedures concerning fire, safety, environmental protection, sanitation, security, and possession of firearms or other lethal or illegal weapons or substance. The Contractor is responsible for ensuring that any Contractor employees providing services under this Task Order conduct themselves and perform services in a professional, safe, and responsible manner. The Contractor shall remove from the job site any employee for reasons of misconduct or security. In Accordance With (IAW) FAR subpart 3.10, DFARS subpart 203.10, and AFARS 5103.10 the Contractor employees shall avoid being improperly influenced in the execution of their duties under the contract. Particular attention should be paid to acceptance of gifts and gratuities, and on non-disclosure of sensitive or classified information. The Contractor shall ensure employee conduct complies with 41 U.S. C 423 relative to release of acquisition related information or actions or discussions which may prejudice future competitions. The Contractor shall ensure no Contractor employees conduct political related activities or events on United States of America Facilities.

1.7.9 Files and Records: The Contractor shall make available to the Government, all Contractor-generated documents, data, and deliverables described in this Attachment 2, Deliverables Schedule, of this PWS. All deliverables shall be delivered electronically in the native format, i.e., Word, Excel, Adobe, etc. and in Portable Document Format (PDF) format. The Contractor shall establish within 10 work days of award and maintain a secure website location where Contractor generated documents may be accessed by the Government (CDRL 002).

The Contractor shall obtain written Government approval before releasing any information related to the work performed to other Government agencies, other Contractors, or private parties. Files, records and data in existence at Task Order start date and those generated under this PWS belong to the Government and shall be maintained IAW AR 25-400-2 and AR 335-15. All records and files will be made available for review by any Government agency or individual authorized access by the Government. All files maintained by the Contractor under the provisions of this

PWS are the property of the Government and shall be returned to the Government upon expiration or termination of the contract.

1.7.10 Permits and Licenses: The Contractor shall obtain all required permits, licenses and authorizations to perform work under this contract. The Contractor shall provide copies of such permits and licenses to the COR and DLS CM before work commences and as requested by the Government (CDRL 003).

1.8 Quality Control (QC) Program: The Contractor shall develop and maintain an effective Quality Control Program to ensure services are performed in accordance with (IAW) this PWS. The Contractor shall develop and deliver a Quality Control Plan (QCP) with the Contractor’s proposal and updates forwarded to and subject to acceptance by the KO as required. The Contractor shall develop and implement procedures to identify and prevent recurrence of product failures and service defects. The Contractor’s QCP is the means by which the Contractor assures that the work complies with the requirement of the contract, (CDRL 004). A Quality Control Manager (QCM) shall be identified in the QCP along with the QCM’s duties and responsibilities. The QCP shall address:

Quality Control processes to be used in the QCP.

Accurate documentation of work processes, procedures, and output metrics and measures.

A systematic procedure for assessing compliance with performance objectives and standards.

Collecting performance data and computing Government approved metrics.

Documentation of QC inspections.

Assessment-driven corrective actions and process.

A system to obtain customer feedback on the quality of services.

The QCP is subject to Government approval. After Government acceptance of the QCP, the Contractor shall receive the KO’s acceptance in writing of any proposed change to the QCP.

1.8.1 Quality Control Inspection Report: The Contractor shall provide a summary of the month’s QC inspections that were scheduled, were completed, and the inspection results within 5 work days after the end of the month (CDRL 005). The Contractor shall compute all performance metrics and provide the computed values in the QC report. Performance standards or metrics not met shall be explained including measures being taken to return performance to acceptable standard. The QC report shall be delivered to the COR by the 5th work day of the month.

The monthly QC reports and associated metrics shall be discussed during conduct of the quarterly IPR.

1.8.2 Customer Feedback Program: The Contractor shall develop a customer feedback program including a method for customers to submit complaints and comments. All customer complaints and comments shall be acknowledged within 1 work day and resolved within 5 work days. All customer complaints, the resolution, and actions taken to prevent repeat occurrence shall be provided to the COR with annotation of the location where the complaint originated (CDRL 006). No more than 10 customer complaints per month about courseware delivery, curriculum or course content is acceptable. Customer comments shall be systematically collected to determine the satisfaction of the services provided. The Contractor shall maintain a minimum of 90% customer satisfaction rate. The Contractor shall compile feedback, analyze feedback for possible improvement in services, and recommend improvements.

The Contractor shall provide the results of this customer feedback activity to the COR as part of the monthly QC report during each 3rd Quarterly In-Process Review (IPR) (CDRL 007).

1.9 Quality Assurance (QA): QA is the Government program to systematically evaluate the performance of the Contractor’s work through the implementation of the Quality Assurance Surveillance Plan (QASP).

1.10 Security Requirements: All work shall be performed on the Contractor’s site. The Contractor is not required to possess Government controlled Common Access Cards or security clearances. The Contractor personnel will not be allowed access to the Government networks and will not be required to meet Computer workforce standards or credentials. The Contractor will not require frequent or recurring access to Government installations. If any access to installations is necessary the Contractor shall provide the COR with a visit request and the Government will escort the Contractor while on the installation.

1.11 Special Qualifications: The Contractor shall provide the resume of project manager as identified below. The resume shall be provided with proposal and 10 days prior to any planned personnel change (CDRL 008). The

Government reserves the right to accept or reject the proposed project manager based on their qualifications shown in the resume.

The Project Manager (PM) shall have relevant experience at a comparable level of responsibility in projects of similar size, scope and complexity. Experience working with the United States military is desired. Recent experience shall include a combination of managerial and technical skills demonstrating the ability to manage complex large-scale Information Technology (IT) projects that operate 24 hours per day, 7 days per week. The PM shall have knowledge of and experience with educational technologies that provide automated support to learning and learning management.

1.12 Organizational Conflict of Interest (OCI): The Contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI (CDRL 009). The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO, and in the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may affect other remedies as deemed necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.12.1 With respect to this Task Order the Contractor agrees that the Contractor, any sub-contractor, consultant, or employee of the Contractor, any joint venture involving the Contractor, any entity with which it is or becomes affiliated by common ownership or with or into which it merges, or any successor of the Contractor, shall not provide services as a prime, sub or consultant under any current or any systems integrator contract for the Army PEO EIS programs. The Contractor shall include this requirement in subcontracts at all tiers. The Contractor agrees that this restraint shall be effective throughout this Task Order period of performance, including any exercised options, and shall extend for 6 months after completion and acceptance of all work performed under subsequent task orders. The Contractor agrees and acknowledges that compliance with this restraint at all tiers is a material requirement of this Contract. (FAR 9.505-1)

1.12.2 The Contractor agrees that if it assists in the preparation of non-developmental specifications, work statements, or statement of objectives, for a system or services under this Contract, or assists in the development of acquisition strategies or evaluation criteria or otherwise provides acquisition support under this Contract, it will not be allowed to furnish these items or services, either as a prime Contractor, a sub-contractor or as a consultant. (FAR 9.505-2)

1.12.3 The Contractor agrees that if it gains access to proprietary data of other companies, it shall protect such data and it will not use such proprietary data in supplying systems or components in future competitive procurements (FAR 9.505-4). In addition, the Contractor agrees to protect the proprietary data and rights of other organizations disclosed to the Contractor during performance of this Task Order with the same caution that a reasonably prudent Contractor would use to safeguard highly valuable property. The Contractor also agrees that if it gains access to the proprietary information of other companies, it will enter into an agreement with the other companies to protect their information from unauthorized use or disclosure for as long as it remains proprietary and refrain from using the information for any purpose other than that for which it was furnished.

1.12.4 The Contractor agrees that it shall not distribute reports, data or information of any nature arising from its performance under this Contract, except as provided herein, or as may be directed by the KO.

1.12.5 The Contractor agrees that it shall neither evaluate nor advise the Government with regard to its own products or activities. The Contractor will objectively evaluate or advise the Government concerning products or activities of any prospective competitors.

1.12.6 The Contractor agrees that it shall include the above provisions, including this paragraph, in agreements with teaming partners, consultants, and sub-contractors at any tier which calls for performance related to this Task Order and involves access to information covered above, unless excused in writing by the KO. The use of this clause in such agreements shall be read by substituting the word "teaming partner," "consultant," or "sub-contractor" for the word "Contractor" whenever the latter appears.

1.12.7 The Contractor agrees that if an actual or potential OCI arises prior or after award, with regard to any contract, task order or modification thereto, the Contractor shall make a full disclosure in writing to the KO. This disclosure shall include a description of actions which the Contractor has taken or proposes to take, after consultation with the KO, to avoid, mitigate, or neutralize the actual or potential conflict. All actual or potential OCI situations shall be handled in accordance with FAR Subpart 9.5.

1.12.8 The Government may terminate the task order for convenience, in whole or in part, if it deems such termination necessary to avoid an OCI. If the Contractor was aware of an OCI before award, or discovered such facts after award and intentionally did not disclose or misrepresented relevant information to the KO, the Government may terminate the task order IAW the "Default" clause of this contract and pursue such other remedies as may be permitted by law or this contract.

1.12.9 The Government may, at its sole discretion, waive any provisions of this clause if deemed in the best interest of the Government.

1.13 Personal Conflicts of Interest (COI):

1.13.1 In the course of performance pursuant to this contract, Contractor employees will be participating personally and substantially in duties that have a direct and predictable effect upon other non-Federal entities. The Contractor agrees to use its best efforts to ensure those employees and others performing services under this Task Order avoid conflicts of interest (COI) or the appearance thereof. To that end, the Contractor agrees that its employees and others performing services under this Task Order shall, prior to the commencement of performance, sign a Certificate of No Personal Conflict of Interest (CDRL 010).

1.13.2 Personal and Substantial: To participate personally means to participate directly. It includes the direct and active supervision of the participation of a subordinate in the matter. To participate substantially means that the employee's involvement is of significance to the matter. Participation may be substantial even though it is not determinative of the outcome of a particular matter. However, it requires more than official responsibility, knowledge, perfunctory involvement, or involvement on an administrative or peripheral issue. A finding of substantiality should be based not only on the effort devoted to a matter, but also on the importance of the effort.

While a series of peripheral involvements may be insubstantial, the single act of approving or participating in a critical step may be substantial. Personal and substantial participation may occur when, for example, an employee participates through decision, approval, disapproval, recommendation, investigation or the rendering of advice in a particular matter.

1.14 Phase In/Phase Out: To minimize any decreases in productivity and to prevent possible negative impacts on services, the Contractor shall have experienced personnel on board, during the 10 days phase in and 90 days phase out periods.

1.14.1 Phase In: The Contractor shall transition to full performance of all contract objectives within 10 calendar days of award. The Contractor shall develop and submit their Phase-In Plan with the proposal (CDRL 011). In order to effectively collaborate with the Contractor for a smooth transition to full performance and prevent possible decreases in productivity, the Government will make available appropriate Government representatives who are versed in the operations of the functions and performance objectives to be performed. This service is being made available to allow the Contractor the opportunity to become familiarized with the work sites, current operational environment to be assumed or transitioned from, and introduction to customer representatives.

During the phase in period, the Contractor shall become familiar with the details of current operations, processes, procedures, and interfaces in order to commence transition into their proposed technical approach and assumption of full performance. The incoming Contractor, the current Contractor, and the Government will work together to ensure the most accurate and complete information is made available. If the most current information is not available, it will be noted so the Contractor is not held accountable.

If required by the COR the Contractor shall submit an updated Phase In Plan within 5 calendar days after the Kick-off meeting (CDRL 012). The updated phase in plan shall address any additional risks and plans for mitigation, timing for training and qualification of personnel, IA certifications, and any other area that could have a potential impact to full implementation including how the Contractor shall ensure no disruption of service upon assumption of full performance. The updated phase in plan shall ensure full performance within the specified 10 calendar-day phase in period from award and is subject to Government acceptance.

The Contractor shall be responsible for including all costs associated with phase in. Any new costs associated with the updated phase in plan will not be considered by the Government and will be acknowledged as a non-reimbursable Contractor’s expense.

1.14.2 Phase Out: The Contractor shall provide resources during the phase out period to allow the follow-on contractor to prepare for full operations on the first day of the follow-on task order period. The Contractor shall be prepared and cooperative in the phase out of performance upon notification of the Government. No later than 90 calendar days prior to contract completion or termination, the Contractor shall provide the COR and DLS CM a phase out plan (CDRL 013). The phase out plan shall detail how the Contractor intends to transition operations, records, and property to a follow-on Contractor. The phase out plan shall describe how the incumbent Contractor shall assist and coordinate with the Government and the follow-on Contractor in the changeover of all functions on the start date of the follow-on contract. The phase out plan shall be coordinated with all affected activities and managed to minimize any adverse impact on the mission. All costs associated with phase out shall be included in the Contractor’s overall cost of performance.

The phase-out plan shall also include a description of how the outgoing Contractor will ramp down its activities.

Ramp down is the effort required to close or transition work in the current contract to the new Contractor. In addition to preparing all the items described above, the outgoing Contractor shall propose tasks to be accomplished during the phase-out period and aspects of their implementation, such as a cutoff date for accepting new courseware, closing down development work, terminating testing, shutting down platforms or environments, or reducing the number of personnel. The Government will use the Contractor’s recommendations and other inputs to determine the tasks to be done and how they will be implemented during Phase-out.

1.15 Antiterrorism (AT), iWATCH, Information Assurance (IA)/IT Training/Certification, and Operations Security (OPSEC): The Contractor will not require routine access to Government facilities nor will require access to Government information systems. Therefore, the Contractor is not required to maintain AT, iWatch, OPSEC, or IA/IT training/certification programs.

1.16 Contract Manpower Reporting: The Office of the Assistant Secretary of the Army (Manpower & Reserve Affairs) operates and maintains a secure Army data collection site where the Contractor shall report ALL Contractor manpower (including sub-contractor manpower) required for performance of this Task Order (CDRL 014). The Contractor shall completely fill in all required information using the following web address:

https://Contractormanpower.army.pentagon.mil,

(1) Contracting Office, Contracting Officer, Contracting Officer's Representative;

(2) Contract number, including task and delivery order number;

(3) Beginning and ending dates covered by reporting period;

(4) Contractor name, address, phone number, e-mails address, identity of Contractor employee entering data;

(5) Estimated direct labor hours (including sub-contractors);

(6) Estimated direct labor dollars paid this reporting period (including sub-contractors);

(7) Total payments (including sub-contractors);

(8) Predominant Federal Service Code (FSC) reflecting services provided by Contractor (and separate predominant FSC for each sub-contractor, if different);

(9) Estimated data collection cost;

(10) Organizational title associated with the Unit Identification Code (UIC) for the Army Requiring Activity (the Army Requiring Activity is responsible for providing the Contractor with its UIC for the purposes of reporting this information);

(11) Locations where Contractor and sub-contractors perform the work (specified by zip code in the United States and nearest city, or country when in an overseas location, using standardized nomenclature provided on website);

(12) Presence of deployment or contingency contract language; and

(13) Number of Contractor and sub-contractor employees deployed in theater this reporting period (by country).

As part of its submission, the Contractor shall also provide the estimated total cost (if any) incurred to comply with this reporting requirement. Reporting period shall be the period of performance not to exceed 12 months ending

September 30 of each Government fiscal year and shall be reported by 31 October of each calendar year.

Contractors may use a direct XML data transfer to the database server or fill in the fields on the website. The XML direct transfer is a format for transferring files from a Contractor's systems to the secure web site without the need for separate data entries for each required data element at the website. The specific formats for the XML direct transfer may be downloaded from the website. Contractors may direct questions to the help desk at 703-377-6199.

PART 2

ACRONYMS and DEFINITIONS

2.1 Acronyms

Acronym Definition ACE American Council of Education AKO Army Knowledge On-Line AR Army Regulation AT Anti-Terrorism ATRRS Army Training Requirements and Resources System CDRL Contract Data Requirements List CDROM Compact Disk Read Only Memory CM Configuration Management COI Conflict of Interest COR Contracting Officer’s Representative CR Change Request DFAR Defense Federal Acquisition Regulations DLS Distributed Learning System DoD Department of Defense DoDD Department of Defense Directive DVD Digital Video Disc FAR Federal Acquisition Regulations FSC Federal Service Code FY Fiscal Year GS General Schedule IA Information Assurance IAW In Accordance With IPR In-Process Review IT Information Technology JTR Joint Travel Regulation KO Contracting Officer LAN Local Area Network LMS Learning Management System MDD Mobile Digital Device MSDS Material Safety Data Sheet MTTR Mean Time To Repair OCI Organizational Conflict of Interest OEM Original Equipment Manufacture OPM Office of Personnel Management OPSEC Operation Security PEO-EIS Program Executive Office Enterprise Information Systems PD-DLS Product Director – Distributed Learning System PDF Portable Document Format PL Public Law PM Program Manager PMP Program Management Plan PRS Performance Requirements Summary

Acronym Definition PWS Performance Work Statement QA Quality Assurance QASP Quality Assurance Surveillance Plan QC Quality Control QCM Quality Control Manager QCP Quality Control Plan RMF Risk Management Framework RMP Risk Management Plan UIC Unit Identifier Code USC United States Code WBS Work Breakdown Structure

2.2 Definitions

TERM DEFINITION

Quality Control Quality control (QC) is a procedure or set of procedures intended to ensure that performed service adheres to a defined set of quality criteria or meets the requirements of the client or customer.

Risk Management Plan The Risk Management Plan describes the Contractor’s process for management of risks that may impact Contractor operations and may impact PD DLS program costs, schedule or performance requirements.

Service Request A service request is defined as “any request for assistance received at the Help Desk.”

Tier III

This is the highest level of support and is responsible for handling the most difficult or advanced incidents and requires expert level troubleshooting and analysis methods. These individuals are experts in their fields with the research and development of solutions to new or unknown issues. This group is responsible for designing and developing one or more courses of action, evaluating each of these courses in a test case environment, and implementing the best solution to the trouble.

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1 General: The Government will furnish, or make available to the Contractor, certain Government-owned or purchased products for use only in connection with the requirements of this PWS. The Contractor shall use and maintain all Government furnished property as provided for in this PWS.

3.2 Government Provided Courseware: The Government may provide other 3rd party developed or Government developed courseware for inclusion in the Army e-Learning offerings. The Government provided courseware shall be handled by the Contractor as identified in Section 5.7

3.3 ATRRS Data Import and Export Formats: The Government will provide the file format and data fields required to import and export data to/from ATRRS. The Contractor shall use the identified file format to retrieve student enrollment and export student progress/completion data to ATRRS as required in Section 5.8.

3.4 Changes or Upgrades of Government Furnished Items: During the term of the contract, the Government may replace, upgrade, or improve Government furnished courseware products. In addition, revisions to AKO and ATRRS software may be installed and implemented by the Government that will impact the transfer of student data to/from the Government. The Contractor shall revise the courseware catalog and/or learning management system to adapt to the changes in Government training documentation system or additions to Government furnished courseware.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Part 3 of this PWS.

4.2 Materials: The Contractor may provide additional materials to support Army e-Learning Contractor operations.

The Government may at any time require samples, Material Safety Data Sheets (MSDS), and manufacturer’s data sheets of Contractor provided materials.

4.3 Hazardous and Non-Hazardous Waste and Material Uses. The Contractor shall ensure that procedures are in place to deal with hazardous materials pursuant to the FAR Clause 52.223-3. The Contractor shall handle all hazardous waste IAW the Resource Conservation and Recovery Act and all other applicable federal, state and local laws and regulations. The Contractor shall follow local procedures for hazardous waste handling and disposal. The Contractor shall coordinate hazardous waste handling and disposal requirements with the Government. Disposal will be provided as Government furnished services.

PART 5

SPECIFIC TASKS

5. SPECIFIC TASKS:

5.1 Basic Services: The Contractor shall provide PD DLS with the services and products that comprise the Army e- Learning system. The Contractor must provide services to perform the following tasks:

Project Management Operate the Help Desk Provide Information for Army e-Learning Marketing Provide Courseware Provide e-Books Deliver Courseware and e-Books Provide Learning Management System Support delivery of Government furnished Courseware

5.2 Project Management

5.2.1 Provide Project Manager

The Contractor is required to identify a Project Manager (PM) and alternate PM for periods when the PM is not available. The PM or alternate must have full authority to act for the Contractor on all matters relating to this PWS.

The PM is required to:

Manage the contract to achieve the goals for all tasks within this PWS.

Provide points of contact and telephone numbers of personnel to the Government (CDRL 015).

Provide, manage, and oversee Contractor personnel, as well as any sub-contractor efforts used in performance of this PWS.

Secure, allocate, and direct resources such as personnel, equipment, tools and material to meet performance objectives, comply with specified standards, and satisfy established and emergent requirements.

Be available telephonically or on-site to meet with the Government within 15 minutes of request during normal work hours or 2 hours during other times.

5.2.2 Plan and Control Project Operations: The contractor shall manage the execution of the Army e-Learning project by developing and using a Program Management Plan (PMP). The Contractor shall submit the PMP as a part of the proposal and submit an updated PMP 30-calendar days after contract award (CDRL 016). The PMP shall include, as a minimum, project schedules, risk analysis, stakeholders, communications plan, Work Breakdown Structure (WBS), and work packages associated with various subprojects and tasks. The PMP shall also include an organizational chart and contact directory. The PMP shall identify the communications and relationship between the Contractor and the provider of the e-Learning products that insures the delivered products meet the contract requirements. The PMP shall plan for expected growth in the number of users, courses, e-Books, ACE certifications, user groups, and inclusion of additional Government provided courseware.

5.2.3 In-Process Reviews (IPR): The Contractor shall participate in monthly IPRs. The location and date of the reviews shall be coordinated with the PD DLS (CDRL 017). In the monthly IPR, the Contractor’s compliance with contract requirements, problem identification and problem resolutions shall be agenda items. During each review, the actual versus expected performance based on the contract metrics for each area of Contractor responsibility shall be addressed. The IPR for the third month of each quarter shall also include discussions of the Contractor’s progress in the execution of contract requirements, the Quality Control Inspection findings over the last 3 months, and progress in meeting associated performance metrics. Minutes of the monthly IPR shall be provided within 5 work days following completion of the IPR (CDRL 018).

5.2.4 Risk Management Responsibilities: All program risks shall be addressed and managed. The Government’s Risk Management Plan (RMP) will be made available to the Contractor upon task order award. The Contractor shall:

Prepare an RMP describing their process for managing risks that impact its operations and may impact PD DLS program costs, schedule, or performance. Provide the RMP for Government review within 30 calendar days after contract award (CDRL 019). Align the RMP with the Government’s RMP.

Identify and analyze risks during all phases of the program and develop appropriate risk mitigation strategies/plans.

Assess and quantify the impact of high probability risks against identified performance, schedule, and costs.

Track identified risks, monitor progress against risk mitigation plans, and provide the status in the monthly IPR. Identify any new risk items in the monthly report (CDRL 020).

Incorporate realized risks (100% probability) into work planning documents, schedules, and budgets to minimize impacts.

5.3 Provide Help Desk Support:

The Contractor shall operate a help desk to assist students in accessing the courseware and providing information on courseware content. At a minimum, the help desk shall respond to:

- Catalog access and questions

- Content Issues - including freezing of content; downloading and launching; errors or questions about course content; enhancement of content

- Login Issues - password resets; software and computer setting issues

- Navigation of the program

- Registration

The help desk services shall be available 24 hours per day, 7 days per week, 365 days per year. The Contractor’s help desk shall be capable of being contacted by telephone, email, and live chat rooms. The contractor shall designate a phone number and e-mail address specifically for Army users. Help Desk contact information shall be provided for the Government to post at the Army e-Learning site on AKO (CDRL 021).

The help desk services shall meet the needs of the student and shall not generate more than six (6) customer complaints during any month. The Contractor’s help desk management system shall collect contact statistics including the response time and resolution time for each call for inclusion in the quarterly IPR (CDRL 022). The following help desk minimum service levels shall be achieved by the Contractor’s help desk:

Type of Contact Response Time Resolution

Telephone Call 75% within 2 minutes

60% on initial call 90 % within 16 hours

99% within 30 days

Email 95% within 10 minutes

60 % on initial response

90% within 16 Hours

99% within 30 days

Chat Room 90% within 1 minute 75% on initial chat response

95% within 16 hours 99% within 30 days

The Contractor’s help desk shall be the initial point of contact for all questions concerning Government provided courseware. The Contractor shall receive all questions about the Government provided courseware playability and content and relay the questions to the courseware provider. The associated response to and the resolution of the questions is the responsibility of the Government courseware provider.

5.4 Provide courseware licenses to support curricula and associated knowledge centers:

5.4.1 Provide Courseware. The Contractor shall acquire licenses to commercial state-of-the-art courses relevant to the Army. The courses provided by the Contractor shall include all access licenses, access fees, cataloging, and courseware maintenance/updating costs (CDRL 023). The courseware shall be presented and viewed on a standard desktop or laptop computer with Army Gold standard applications. The Courseware shall also be playable on tablets and mobile digital devices (MDD) such as Smart Phones.

The courseware shall support the curricula as shown in Technical Exhibit 1 “Required Curricula”. Courseware supporting additional curricula may be provided at no additional cost; however, all changes to curricula shall be approved by the Government prior to implementation.

The courseware shall provide training credits based on the time and effort required for students to complete each course. The courseware shall be designed to require the average student complete the course in 1 full hour or in multiples of full hours such as 2 hours, 3 hours, etc. The credit hours shall be identified in the courseware catalog for each course eligible for completion credit.

The historical level of authorized Army e-Learning users and number of courses accessed is shown in Technical Exhibit 2 “Historical User Information”.