SOW - Markforged Equipment Maint. Agreement - 27 AUG.pdf
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- Attached to
- Markforged Equipment Maintenance Agreement
- Solicitation number
- W911QY-24-R-Markforged1
About this file
This document is a Statement of Work (SOW) for a Markforged equipment maintenance agreement on the Markforged ecosystem at the U.S. Army Combat Capabilities Development Command - Soldier Center (DEVCOM-SC) in Natick, MA.
The SOW outlines the requirements for a contractor to provide Markforged Digital Forged Subscription (DFS) maintenance bundle and Digital Forged On-Prem services for various Markforged 3D printing platforms, including MetalX, Sinter1, Wash1, X7, Mark2 (x5), and Onyx1 (x2). The contractor must be a verified Markforged Partner and use a Markforged Certified Technician. The period of performance is a 12-month base year from date of award with two 12-month option years. Travel is anticipated but at the contractor's cost. No government-furnished equipment, information, or property will be provided. The contractor will deliver the maintenance services and access to Markforged On-Prem software and training. Work will be performed primarily at DEVCOM-SC in Natick, MA.
The related federal contract opportunity is a full and open competition solicitation (W911QY-24-R-Markforged1) issued by the U.S. Army Contracting Command - Aberdeen Proving Ground, Natick Division, seeking proposals for the Markforged equipment maintenance agreement. Evaluation factors are Technical Capability, Price, and Past Performance, with Technical and Past Performance being more important than Price. Offers are due by 12:00 pm EST on September 13, 2024.
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| File | Type | Posted |
|---|---|---|
| Limiting Competition - Marforged Equipment Maintenance V2_Redacted.pdf |
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Markforged Equipment Maintenance Agreement
Statement of Work
1. Background: Markforged is an industrial additive manufacturing (3d printing) company.
Maintenance on a Markforged ecosystem is required to maximize upkeep time and quality of system production. Markforged 3d printing platforms to be serviced include Markforged MetalX, Sinter1, Wash1, X7, Mark2 (x5) and Onyx1 (x2).
2. Requirements: The Contractor shall provide Markforged Digital Forged Subscription (DFS) maintenance bundle and Digital Forged On-Prem for Markforged systems.
a. General Requirements. The contractor's primary focus shall be to:
(1) Maintenance on Markforged systems to include Markforged MetalX, Sinter1, Wash1, X7, Mark2 (x5) and Onyx1 (x2).
b. Specific Requirement: The contractor shall:
(1) Provide access to Markforged On-Prem services to include MetalX(x1), Sinter1(x1), Wash1 (x1), X7 (x1), Mark2(x5), Onyx One (x2) which includes:
(a) Access to Eiger offline software.
(b) Quarterly updates of Eiger offline software.
(c) Access to Markforged University training programs and courses.
(2) Provide maintenance through Markforged Digital Forge On-Prem Subscription maintenance bundle for MetalX(x1), Sinter1(x1), Wash1 (x1), X7 (x1), Mark2(x5), Onyx One (x2) which includes:
(a) Reactive support from a verified Markforged Partner to include onsite, phone, and online support when deemed appropriate by customer to include accidental damage coverage, defective part replacement, and replacement of wear and tear components.
(b) Priority access to support from Markforged when Markforged partner is unable to properly service machine.
(c) Part replacements for wear and tear and damaged components including one print head per printer annually. This does not include consumables (printing material, nozzles, grease, metal x build sheets, Wash1 chemicals, Sinter1 gases)
(d) Onsite annual calibration of Markforged X7.
3. Period of Performance: 9/27/2024 - 9/26/2027; one (1) base year and two (2) option years.
4. Travel: Travel is anticipated but at the contractor’s cost.
5. Security: A security clearance is not required for this work.
6. Personnel Qualifications: The contractor must be a verified Markforged Partner with a Markforged Certified Technician (MCT). Markforged software licenses are only available through verified Markforged Partners.
a. General Experience. The contractor shall have expertise in the stated Markforged systems as well as being a verified Markforged Partner and using a Markforged Certified Technician.
b. Specialized Experience: The contractor shall have demonstrated experience and understanding of the stated Markforged systems. The contractor shall have demonstrated skills in the stated Markforged systems. These skills and experience will be proven by the contractor providing a current Markforged Certified Technician’s certificate. Contractor shall be a verified Markforged Partner and use a Markforged Certified Technician. Proof of verification and such technicians will be provided by the contractor or by Markforged directly.
7. Government Furnished Equipment/Information/Property: N/A. The Government shall not provide GFE, GFI, GFP.
8. Other Direct Costs (ODCs): The Government anticipates no ODC.
9. Deliverables: The contractor will deliver Markforged Digital Forge On-Prem Subscription maintenance bundle to include: reactive support from Markforged partner to include onsite, phone, and online support when deemed appropriate by customer to include accidental damage coverage, defective part replacement, and replacement of wear and tear items, priority access to support from Markforged when Markforged partner is unable to properly service machine, part replacements for wear and tear and damaged components including one print head per printer annually which does not include consumables (printing material, nozzles, grease, metal x build sheets, Wash1 chemicals, Sinter1 gases), and onsite annual calibration of Markforged X7. The contractor will also deliver Markforged On-Prem services to include: access to Eiger offline software, quarterly updates of Eiger offline software, and access to Markforged University training programs and courses.
10. Place of Performance: The primary place of performance for this work will be DEVCOM SC Natick, Bldg. 5, Room 128.
11. Invoicing: The Contractor shall bill no more than once annually at the start of the contract.
12. Contractor Installation Access: The contractor shall obtain guest access to the base when required for system maintenance/ service.
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