PWS - Draft.doc

Performance Work Statement (PWS)

Preventative Maintenance Service Agreement for a Transmission Electron Microscope 04 April 2024 C.1 Background

In support of mission and customer programs, the Sciences of Extreme Materials Division (SEMD) of the Combat Capabilities Development Command (DEVCOM) Army Research Laboratory (ARL) Army Research Division (ARD) relies upon a JEM-2100F transmission electron microscope (TEM) instrument manufactured by JEOL USA, Inc. (JEOL). The TEM is a complex instrument requiring periodic routine maintenance to remain fully operational and meet the original performance specifications as defined in the original procurement action (W911QX-07-P-0511). The TEM may also require emergency repair to remain fully operational. Furthermore, it is important to avoid any lapse in maintenance contract coverage because the out-of-pocket costs of repairs and replacement can be very high, resulting in prolonged periods of inoperability and additional expenses associated with recertifying the instrument performance and re-covering the specialized electron source. The current contract (W911QX-22-P-0004) expires on 25 October 2024.

C.2 Objective

The objective of this request is to ensure the continued, uninterrupted, comprehensive preventative maintenance of the DEVCOM ARL JEOL JEM-2100F TEM by acquiring a preventative maintenance agreement service contract from JEOL USA, Inc., 11 Dearborn Rd, Peabody, MA 01960 .

C.3 Requirements C.3.1 The Contractor shall provide maintenance support for all individual system components included in the microscope system. The Contractor shall ensure that each individual system component is functioning in accordance with the Original Equipment Manufacturer (OEM) specifications approved by ARL at time of procurement.

C.3.2 System Components: The Contractor shall provide maintenance support in accordance with the associated OEM coverage agreement for each of the following components:

JU2011540/1

C.3.3 The Contractor shall provide up to two (2) preventive maintenance visits per year (each a “Scheduled Visit”) during the term of this Agreement. The Contractor shall provide an unlimited number of services days to complete required maintenance or service during visits at no additional charge to the Government. The Contractor shall, during a Scheduled Visit, undertake ordinary repairs and adjustments arising from normal use of the equipment. Preventative maintenance does not include repairs or adjustments of third-party parts or components. The Contractor shall work with customer to arrange a Scheduled Visit on a mutually agreeable date. Scheduled Visits may be made at the same time as unscheduled maintenance visits if such unscheduled maintenance visit occurs within one (1) month before a previously planned Scheduled Visit. During a Schedule Visit, the Contractor shall ensure that the covered equipment is operating within specified parameters, and perform any necessary repairs, calibrations, and eligible software upgrades.

C.3.4 The Contractor shall provide an onsite repair visit for any field-serviceable products and factory-serviceable products for which a field service upgrade has been purchased with a targeted response time of less than 48 hours.

C.3.5 The Contractor shall provide telephone scheduling for routine preventative maintenance.

C.3.6 The Contractor shall provide priority service for any covered product in need of emergency repair with a targeted response time of less than 48 hours.

C.3.7 The Contractor shall provide emergency service for field-serviceable products.

C.3.8 The Contractor shall provide all replacement parts except consumables. The field emission gun (FEG) source is covered under this Agreement and will be replaced upon failure.

C.3.9 The Contractor shall provide software product updates (revisions) that solely improve the functionality of previously purchased software capabilities on associated stand-alone instrument computer(s). The Contractor shall install third party software updates, after authorization by the instrument Technical Point of Contact (TPOC).

C.3.10 The Contractor shall provide a detailed quote listing an estimate of the required labor and/or parts for repairs not covered under the preventative maintenance plan.

C.3.11 The Contractor shall provide trained field service engineers for all service on JEOL products, or through JEOL-trained third-party representatives.

C.3.12 The Contractor shall provide remote (telephone) support through the duration of the contract during time periods of remote only access.

C.3.13 The Contractor shall provide technical support if any single and/or all system component(s) becomes inoperable or fails to perform within the requirements and system issues that are not a result of operator error.

C.3.14 The Contractor shall provide the technical support service and repairs during regularly scheduled business hours (8:30 AM to 5:00 PM, Monday through Friday, holidays excluded).

C.3.15 The Contractor shall provide calibration services for all covered equipment.

C.3.16 The Contractor shall adhere to Aberdeen Proving Ground and ARL facilities access requirements.

C.4 Non-Personal Services

C.4.1 The Contractor, as an independent contractor and not as an agent of the Government, shall provide the necessary resources (except those furnished by the Government) to accomplish tasks of the type set forth in the PWS. Contractor employees performing services under this contract shall be controlled, directed, and always supervised by management personnel of the Contractor. The Contractor's management shall ensure that employees properly comply with the performance standards outlined in this Performance Work Statement and as required by the contracting officer or the contracting officer's representative (COR). Contractor employees shall perform independent of and without the supervision of any Government official. Actions of contractor employees may not be interpreted or implemented in any manner that results in any contractor employee creating or modifying Federal policy, obligating the appropriated funds of the U.S. Government, overseeing the work of Federal employees, providing direct personal services to any Federal employee or otherwise violating the prohibitions set forth in Parts 7.5 and 37.1 of the Federal Acquisition Regulation (FAR). The Government shall control access to the facility and shall perform the inspection and acceptance of completed work and tasks.

C.5 AT-OPSEC Requirements

C.5.1 Access and general protection/security policy and procedures. This standard language is for contractor employees with an area of performance within an Army-controlled installation, facility, or area. Contractor and all associated sub-contractor employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services, or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identify Verification of Contractor Personnel) as directed by DoD, HQDA, and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

C.5.2 For contractors who DO NOT require a Common Access Card (CAC), but require access to a DoD facility or installation, the Contractor and all associated sub-contractor employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), applicable installation, facility, and area commander installation/facility access and local Security policies and procedures (provided by Government Representative), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.

C.6 Distribution Statement A

C.6.1 Determination of contract submission documents are approved for public release; distribution is unlimited.

C.6.2 Determination of information generated from the performance of the contract is approved for public release; distribution is unlimited.

C.7 Place of Performance

The preventative maintenance service agreement to be provided under this contract shall be accomplished at Aberdeen Proving Ground, Maryland 21005.

C.8 Period of Performance (PoP)

C.9 Deliverables

C.9.1 The Contractor shall participate in quarterly status meetings, to be held at least quarterly, with the TPOC to be scheduled by the TPOC. The meetings will discuss the progress of the contract, performance of the Contractor, and any problems that have arisen or are expected to arise.

C.9.2 The Contractor shall provide a written assessment of service rendered within ten (10) business days of the conclusion of any repairs or maintenance to the Equipment.

Contracting Officer: