Attachment_1-_A02_-_PWS_-_Laser_Maintenance_Service.pdf

Performance Work Statement (PWS) Maintenance and Service Contract for Laser Safety Enclosure and Components

C.1 Background

The Army Research Laboratory (ARL) Laser Directed Energy and Protection the Sensors and Electron Devices Directorate (SEDD) branch owns and operates ten (10) kilowatt (kW) high power continuous wave laser. This instrument is used in conjunction with mission and customer-funded research and development within the Weapons and Materials Research Directorate (WMRD) of ARL. In order for the instrument to operate at or above the original equipment manufacturer (OEM) specifications and at or above the level required for fulfillment of ARL mission and customer-funded research, laser safety enclosure and components wave laser instrument requires the safe operation maintenance and service.

C.2 Objective

The objective is to define the requirements of an equipment maintenance contract that will enable the ARL laser safety enclosure and components and wave instrument to be maintained at or above the OEM specifications required by ARL for the completion of mission and customer-funded research, as defined by ARL.

C.3 Requirement

C.3.1 The Contractor shall provide routine preventative maintenance on the ARL laser safety enclosure and all related components. The Contractor shall maintain the equipment in optimal operational condition.

C.3.1.1 When initiating the preventive maintenance (PM) service inspections, the Contractor shall contact the TPOC whose information shall be provided at time of award to schedule an appropriate date and time for the service. The TPOC will have the final say over the date of service.

C.3.1.2 The Contractor shall provide all tools, equipment, and parts required to perform the maintenance stated within this PWS.

C.3.2 The Contractor shall provide all tools and parts required for the maintenance and service of the equipment. The Contractor shall provide Maintenance and Service to the specifications as follows:

C.3.3 Maintenance: The Contractor shall respond to a service call for the laser safety enclosure and components within three (3) working days to assess and repair, if possible, the laser service enclosure.

C.3.4 Replacement of Equipment: The Contractor shall replace parts of the laser safety enclosure with OEM equipment to maintain system operability. The Contractor shall replace parts as needed no more than two (2) times within twelve (12) months.

C.3.5 Annual Service: The Contractor shall perform an annual operational service check on the laser safety enclosure visit once per twelve (12) months. The Contractor shall provide the Government a service report at the end of the service visit, to include the equipment’s operational status as inventory for the equipment.

C.3.6 Additional Service: The Contractor shall conduct two additional (2) service visits to repair non-functional equipment. The Contractor shall provide the TPOC with a formal quote and schedule for repairs that cannot be completed under this effort. The TPOC will review and authorize additional repairs as required via other methods. The Contractor shall obtain written approval from the TPOC prior to proceeding with any repair(s). The Government will not be obligated to pay the contractor any amount in excess of the ceiling price set forth in the contract.

C.3.7 The Contractor shall include all non-consumable parts required for service and repairs.

C.3.8 The Contractor shall ensure that prior to conducting an on-site visit, all required data or other information pertaining to the maintenance issue is obtained from the Technical Point of Contact (TPOC) before traveling. The subject information aids in synchronizing materials support, and in many cases, problems can be rectified over the phone, minimizing equipment downtime.

C.3.9 The Contractor shall respond within four (4) hours from the time a service call is placed by the Government TPOC via telephone. Service requiring on-site visits to repair unusable systems shall be scheduled within 48 hours from the conclusion of the telephone response, subject to circumstances beyond the Contractor’s reasonable control.

C.3.10 The Contractor shall ensure available technical support by phone, during standard business hours Monday through Friday, excluding recognized holidays.

C.4 ANTI-TERRORISM /OPERATIONAL SECURITY (AT/OPSEC):

C.4.1 Access and general protection/security policy and procedures. This standard language is for contractor employees with an area of performance within Army controlled installation, facility, or area.

Contractor and d all associated sub-contractors employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office. (FAR Clause 52.204.9, Personal Identify Verification of Contractor Personnel) as directed by Department of Defense (DoD), HQDA, and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

C.4.2 For contractors that do not require CAC, but require access to a DoD facility or installation.

Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Indec (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13) applicable installation, facility and area commander installation/facility access and local Security policies and procedures (provided by Government Representative), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.