A01_-_PWS.doc

Performance Work Statement (PWS)

Preventative Maintenance Service Agreement Contract for a JEOL JEM-2100F Transmission Electron Microscope (TEM) 19 October 2018 C.1. Background

In support of its mission and customer programs, the Weapons and Materials Research Directorate (WMRD) of the U.S. Army Research Laboratory (ARL) relies upon a transmission electron microscope (TEM) instrument manufactured by JEOL USA, Inc. (JEOL). This is a highly complex instrument whose hardware and software require periodic and routine maintenance, as well as emergency repair, in order to remain fully operational and meet the original performance specifications as defined in the original procurement documents. The preventative maintenance agreement contract that is requested will be for a one (1) year base service contract with two (2) option years to maintain its performance.

C.2. Objective

The objective of this request is to obtain a service contract that allows the continued, uninterrupted, comprehensive preventative maintenance of the JEOL JEM-2100F TEM and prevent any lapse in coverage by acquiring a one (1) year preventative maintenance agreement service contract for this instrument from JEOL USA, Inc., 11 Dearborn Rd, Peabody, MA 01960 to go into effect by 26 October 2018 with two (2) option years to follow.

C.3. Requirement

C.3.1. The Contractor shall provide maintenance support for all individual system components included in the microscope system. The Contractor shall ensure that each individual system component is functioning in accordance with the Original Equipment Manufacturer (OEM) specifications approved by ARL at time of procurement.

C.3.2. System Components: The Contractor shall provide maintenance support in accordance with the associated OEM coverage agreement for each of the following components:

C.3.2. The Contractor shall provide up to two (2) scheduled preventive maintenance visit(s) per year (each a “Scheduled Visit”) during the term of this Agreement. The Contractor shall provide an unlimited number of services days to complete required maintenance or service during visits at no additional charge to the Government. The Contractor shall, during the course of a Scheduled Visit, undertake repairs and adjustments arising from normal usage of the Equipment. Preventative maintenance does not include repairs or adjustments of third party parts or components. The Contractor shall work with the Technical Point of Contact (TPOC) to arrange a Scheduled Visit on a mutually agreeable date. Scheduled Visits may be made at the same time as unscheduled maintenance visits, if such unscheduled maintenance visit occurs within one (1) month before a previously planned for Scheduled Visit, the Contractor shall ensure that the covered equipment is operating within specified parameters, and perform any necessary repairs, calibrations, and eligible software upgrades. The Contractor shall provide a written assessment of service rendered.

C.3.3. The Contractor shall provide an onsite repair visit for any field-serviceable products and factory-serviceable products for which a field service upgrade has been purchased with a response time of less than five (5) business days.

C.3.4. The Contractor shall provide telephone scheduling for routine preventative maintenance.

C.3.5. The Contractor shall provide priority service for any covered product in need of emergency repair with a response time of less than three (3) business days.

C.3.6. The Contractor shall provide emergency service for field-serviceable products.

C.3.7. The Contractor shall provide all replacement parts except consumables. The field emission gun (FEG) source is covered under this Agreement and will be replaced upon failure.

C.3.8. The Contractor shall provide software product updates (revisions) that solely improve the functionality of previously purchased software capabilities on associated stand-alone instrument computer(s). The Contractor shall install third party software updates, after authorization by the instrument Technical Point of Contact (TPOC).

C.3.9. The Contractor shall provide a detailed quote upon request listing an estimate of the required labor and/or parts for repairs not covered under the preventative maintenance plan.

C.3.10. The Contractor shall provide trained field service engineers for all service on JEOL products, or through JEOL-trained third-party representatives.

C.3.11. The Contractor shall provide remote (telephone) support through the duration of the contract during time periods of remote only access.

C.3.12 The Contractor shall provide technical support if any single and/or all system component(s) becomes inoperable or fails to perform within the requirements and system issues that are not a result of operator error. The Contractor shall provide the technical support service and repairs during regularly scheduled business hours (8:30 AM to 5:00 PM, Monday through Friday, holidays excluded).

C.3.13. The Contractor shall provide calibration services for all covered equipment.

C.3.14. The Contractor shall adhere to U.S. Army Aberdeen Proving Ground and U.S. Army Research Laboratory facilities access requirements.

C.4. Antiterrorism/Operational Security (AT/OPSEC)

Contractor employees and all associated sub-contractor employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by the COR as Government Furnished Information {GFI} at contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable) such as wearing of ID Badges etc. The Contractor shall also provide all information locally required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements as directed by the COR based on DOD, HQDA and/or local policy. In addition should the Force Protection Condition (FPCON) at any individual facility or installation change, the COR may require changes in contractor security matters or processes. During FPCON Charlie and Delta and other required postures such a Lockdown, Shelter in Place or Evacuation contractor employees will resume work as soon as possible after the FPCON has been lowered or the posture returned to normal operations. This pertains to real situations and exercises.

C.5. Distribution Statement

Distribution Statement A: Approved for public release; distribution is unlimited.

Contracting Officer: