PWS.docx

Performance Work Statement For Laundry Service – Lab Coats & Uniforms

I. BACKGROUND

Benet Laboratories is the U.S. Army’s design authority for large caliber cannon and cannon safe life considerations. Benet is a research, development, and engineering facility located at the historic Watervliet Arsenal in upstate New York.

II. SCOPE/ OBJECTIVE

1. The contractor is required to provide weekly rental and cleaning service for lab coats, uniforms, and winter jackets for Benet Laboratories employees located at designated buildings throughout the Arsenal. This service is to include:

a. Laundering

b. *Minor Repair/ and periodic replacement as needed (*any repairs made must still retain acceptable service, appearance, and safety standards as required).

c. Clothing shall be marked in such a manner that each piece of clothing is uniquely identifiable as personal clothing for each employee supplied. Label and identification tags must include but are not limited to:

i. Employee name

ii. Employee Organization

2. The contractor shall deliver lab coats, uniforms, and winter jackets.

3. The contractor shall provide all required labor, materials, equipment, and transportation to deliver lab coats, uniforms, and winter jackets to designated locations weekly as specified.

4. Clothing sets will be rotated weekly, half will be picked up and the other half returned.

5. When the laundry delivery service is scheduled on a federal holiday, service shall be performed on the next business day in accordance with Benet Laboratories specified hours of operation.

6. All services shall be provided in accordance with the terms and conditions of this contract and shall comply with all applicable instructions and directives as identified herein.

III. TASKS

The contactor shall:

1. Measure new employee’s to ensure a comfortable fit.

2. Professionally clean each garment on the same schedule on a weekly basis.

3. Replace garments as needed.

4. Inspect all garments for minor tears, seam flaws, missing buttons, conformance to original size standard specified, etc. and repair or replace garment as needed in order to ensure conformance to acceptable service and safety standards as required. Acceptable conformance to service/safety standard will be verified/ approved by the Government Point of Contact.

5. Deliver clean uniforms on the same schedule on a weekly basis.

IV. GARMENTS REQUIRED

There are three types of garments required:

1. Lab Coats: Poly blend - Navy

a. Full Length

b. Color: Navy

2. Lab Coats: 100% Cotton - White

a. Full Length

b. Color: White

3. Standard Industrial Uniforms (Cotton Material), which include:

a. Long Sleeve Shirts

b. Short Sleeve Shirts

c. Pants

aa. Colors: Navy, Light Grey

d. Winter jackets

aa. Colors: Black, Navy

V. ITEM ACCOUNTABILITY

Contractor shall furnish the original copy of laundry ticket showing count to designated government Point of Contact. The contractor shall be liable for the return of all articles turned in for service under this contract. The contractor shall record the count delivered on the laundry ticket and the government representative shall verify this amount.

VI. DAMAGED OR DESTROYED ITEMS

1. All items returned from the contractor damaged, to include but not limited to items that are stained, discolored, torn or ripped, and/or showing excessive wear and tear, size non-conformance will be the responsibility of the contractor to replace at their own cost.

2. All Items showing excessive wear and tear, for which it is determined by the government point of contact and the Contracting Officer, to no longer be serviceable in its current state shall be replaced by the contractor at their own cost.

3. All items that are lost, torn and or ripped/ discolored by Benet Laboratories employees will be the government’s responsibility to replace as itemized in the replacement cost specified in the contract.

4. All additional charges to be incurred must be approved by the COR and Contracting Officer prior to invoicing.

VII. PERFORMANCE PERIOD

Base Year twelve (12) months Option Year I: 12 months Option Year II: 12 months

VIII. DELIVERABLES

The contractor shall deliver and pick up all garments from each location on a weekly basis.

IX. CONTRACTOR QUALITY CONTROL REQUIREMENTS

1. Contractor Quality Control Plan (QCP): The Contractor shall develop and maintain a QC Plan delineating the contractor’s QC program/ inspection system to monitor and control their performance of services that is acceptable to the government for which assures the requirements of the contract shall be me. The plan shall be submitted by the contractor as specified in the deliverables section herein. The program/ inspection system shall establish and explain in detail how the contract shall sustain the quality of providing uniform rental/cleaning services as specified.

2. QC Program/Inspection Schedule: The QC system shall encompass all functions of the contract. It must specify areas to be inspected on either a scheduled or unscheduled basis with the title of the individual conducting the inspection. The contractor shall develop and implement quality control procedures addressing the areas identified in the PWS herein and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The QC program/ inspections system shall be designed to keep the contractor’s management and the Watervliet Arsenal informed of all issues affecting quality to include timely and effective corrective actions. The QC records shall, in part, consist of checklists of inspections of returned items and shall indicate the nature, frequency and number of observations made, the number and type of deficiencies founds, and the nature of corrective action taken as appropriate.

a. Contents: The contents of the contractor’s QC system shall include, but are not limited to, the following:

i. Introduction to the Quality Control Program

1. Quality Control Process for the Various Tasks

2. Inspection Procedure (to include checklists used by the contractor, identifying the items delivered and returned, frequency, conformance indicators and actions taken if nonconformance found covering all the service requirements of this contract).

3. Means of identifying and Resolving Problems.

X. PAYMENT SCHEDULE

The contractor will be paid monthly upon acceptable completion of the above tasks.

XI. GOVERNMENT QUALITY ASSURANCE REQUIREMENTS

a. Fundamental Government Responsibilities: The COR is responsible for representing the Contracting Officer for all facets of the uniform service delivery, performance, and quality. Designated personnel will carry out inspections, reviews, and approvals, handle deficiencies, and ultimately accept on behalf of the Contracting Officer. Government Personnel, other than the Contracting Officer and the COR, may, from time-to-time, observe the contractor’s performance, however these personnel may not interfere with contractor performance.

b. General Quality Assurance Functions: To facilities surveillance of the contractor’s quality control program by the Government, the COR will verify contractor compliance with designated performance requirements. In addition, for noncompliance and/or untimely corrective action to deficiencies of specific tasks, the contractor shall be subject to re-performance. With this intent, the surveillance approach when the need arises. The COR will inspect the contractor’s QCP regularly for compliance with the requirements herein.

c. Specific Quality Assurance Functions: The COR will establish an inspection schedule using the Quality checklists from the contractor’s QC Program.

d. The COR shall perform the following qualitative and evaluative functions, which comprise the Government Quality Assurance Surveillance Plan (QASP).

e. Surveillance: The COR will receive complaints from Benet Laboratories employees.

f. Standard: The contractor may never have more than two customer complaints for observed deficiencies. The COR shall notify the Contracting Officer for appropriate action in accordance with the contract terms and conditions for the inspection of services if any of the services mentioned above do not meet the standard.

g. Other COR Functions:

i. Carry out periodic inspections using the Quality Checklists

ii. Report findings resulting from these inspections to the Contractor/Contracting Officer

iii. Perform annual and final performance evaluations

XIII. Lab Coats/Uniforms/Winter Jackets: Delivery Locations, Quantity, and Types of garments required

LAB COATS - BLUE

LAB COAT - WHITE 100% COTTON

LAB UNIFORM - WINTER JACKETS

# of Short Sleeve Shirts

# of Pants

# of Winter Jackets (2 Each)

TOTAL WEEKLY COST

TOTAL YEARLY COST

US Department of Health and Human Services, Health Resources and Services Administration, Office of Management and Program Support, Division of Procurement Management, 5600 Fishers Lane, Room 13A-19, Rockville, MD 20857 image1.png