W911N2-20-Q-0050-0002.pdf

LAURA BUEHLER

717-267-9617

LETTERKENNY CONTRACTING OFFICE - ACC

1 OVERCASH AVENUE CCAM-ALK BLDG 2S

CHAMBERSBURG PA 17201

SEE SCHEDULE

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83) Prescribed by GSA

FAR (48 CFR) 53.243

Purpose of this amendment is answ er questions submitted, revise the Performance Work Statement, revise CLIN 0001, 1001, 2001, 3001, 4001 information, and change the period of performance. Closing date is changed to 20 Oct 2020, 4:00 PM. Changes to the PWS, paragraphs 8 and 9.2, appear in bold print. See Summary of Changes.

1. CONTRACT ID CODE PAGE OF PAGES

J 1 26

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 13-Oct-2020

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street , County, State and Zip Code) X W911N220Q0050

X 9B. DATED (SEE ITEM 11)

25-Aug-2020

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer X is extended, is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning 1 copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

13-Oct-2020

CODE

LETTERKENNY ARMY DEPOT

LETTERKENNY CONTRACTING OFFICE - ACC-RSA-LEAD

1 OVERCASH AVENUE, ATTN: CCAM-MLK, BLDG 2S

CHAMBERSBURG PA 17201-4150

W911N2 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE W911N2

FACILITY CODECODE

EMAIL:TEL:

W911N220Q0050

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 30 - BLOCK 14 CONTINUATION PAGE

The following have been added by full text:

QUESTIONS AND ANSWERS

Q1. Can you provide the anticipated number of Key Team Members required to adequately perform all tasks associated with the PWS?

A1. We anticipate the majority of services will require 1 interpreter for 2 hours or less.

Q2. Can you guide the level of effort expected (Total Labor Hours, Labor Hours by Key Team Members, etc.) to complete the PWS?

A2. See A1.

Q3. Does the Army anticipate that interpreters supporting W911N2-20-Q-0050 work remotely or on client site at Letterkenny Army Depot? Are there any anticipated arrangements for providing virtual interpretation services as a result of COVID-19?

A3. At this time there is no provision for virtual interpretation. All services will be performed in person at Letterkenny Army Depot.

Q4. Are any other direct costs (ODCs) to be included in our pricing? If not, should we still provide an estimate of such ODCs?

A4. We will award a firm fixed price purchase order. Pricing should include all costs associated with the service.

Q5. Can the Government provide specific guidance on proposal formatting for each required volume (Technical, Past Performance, Price, etc.), including font size, graphics/tables font size, margins, and page limitations?

A5. There is no formatting requirement for information submitted for the technical evaluation.

Q6. Should/Can Past Performance/Relevant Experience information be included in the Technical Proposal Volume, or should Offerors provide a separate Past Performance/Relevant Experience Volume for response to W911N2-20-Q-0050?

A6. Past performance information should be included as a separate document.

Q7. Can you provide information regarding the method of submission of quotes (i.e. email to contact)?

A7. Per Note 9 in the Request for Quotation, all proposals shall be submitted electronically via email to Laura Buehler, Contract Specialist.

Q8. What is the security clearance required to provide services under this contract?

A8. There is no requirement for a security clearance.

Q9. Does this requirement stipulate that the proposed bidder must hold an active Form DD254 (Top Secret) Facility Clearance "Before BEING AWARDED” this contract?

A9. There is no requirement for a security clearance.

Q10. If an active Form DD254 (Top Secret) Facility Clearance is required will arrangements be made to assist and provide adequate time to process the required paperwork or are bidders without DD254 (Top Secret) Facility Clearance not advised to participate?

A10. See A8 and A9 above.

Q11. Is this the first issue of this solicitation (is this a re-compete of an existing requirement or a new requirement)?

A11.This Request For Quotation is a new requirement.

Q12.C an you advise on if there were/are an incumbent provider(s) for these services? If Yes – Who is/are the incumbent(s) and can you provide a previous contract number?

A12. There is no incumbent contractor. Services were previously performed under W911N218F0090. Order was awarded to Languages Unlimited.

Q13. If there is an incumbent, is there a reason the known incumbent may be precluded from bidding on this new or existing requirement?

A13. See A12.

Q14. Is this requirement part of a Multiple Award Schedule/Contract or a Single Award Schedule/Contract?

A14. We will award one purchase order to the lowest price, technically acceptable contractor.

Q15. Has Letterkenny Army Depot held preliminary meetings with specific contractors interested in responding to this solicitation?

A15.No.

Q16. Is it estimated that full funding exists for this solicitation? If so, is there an intended Maximum/Minimum funding threshold?

A16. One purchase order will be awarded to perform these services. Purchase order will be funded for the base year. There is not maximum/minimum funding threshold.

Q17. It is a Sign Language Interpreting industry standard and best practice for service providers to bill Contractors and for Contractors to bill the Government for a 2-hour minimum. Will the Government consider adhering to the industry standard of a 2-hour minimum for billing of interpreting services?

A17. PWS was revised to show a guaranteed 2 hour minimum for each assignment.

Contractor is allowed to invoice in 15 minute increments after the first 2 hours. See the PWS, paragraph 8.

Q18. It is interpreting industry standard and best practice for service providers and Contractors to bill for the total number of hours that were originally requested and confirmed for an assignment (i.e., the full assignment time), rather than the actual number of hours of performance. Because interpreters commit to the total number of hours they are contracted for, it is standard for service providers to bill Contractors for the total assignment time, even if the actual number of hours performed is fewer. Will the Government consider allowing Contractors to bill for the full assignment time (i.e., the total number of hours originally scheduled), or the 2-hour minimum, whichever is greater?

A18. PWS was revised to show a guaranteed 2 hour minimum for each assignment.

Contractor is allowed to invoice in 15 minute increments after the first 2 hours. See the PWS, paragraph 8.

Q19.It is industry standard for interpreters to bill at 15-minute increments for services provided after the first 2 hours of an assignment. Will the Government consider allowing for billing of services provided after the first 2 hours at 15-minute increments?

A19.See A18.

Q20. Who is the current incumbent? What are their rates?

A20. There is no incumbent contractor. Services were previously performed under W911N218F0090. Order was awarded to Languages Unlimited.

Q21. Will this solicitation be awarded to multiple vendors? If so, how will the work be distributed?

A22. We will award one purchase order to the lowest priced, technically acceptable contractor.

Q23. It is industry standard for on-site sign language interpreters to be secured a 2 hour minimum for each assignment. I do not see this language in the solicitation, would you consider adding it?

A23. See A18.

Q24. How many last minute (less than 24 hours notice) assignment cancellations by the Letterkenny Army Depot were made in 2019?

A24. 0

Q25. How many deaf/hard of hearing employees are employed at the Letterkenny Army Depot?

A25. We have approximately 18 employees (self-identify as Deaf/Serious Difficulty Hearing and/or Hearing impaired/Hard of Hearing) who the LEAD EEO Office provides services to.

However, we do not know how this population may change or if all in the population have self-identified.

Q26. Page 1 of the solicitation lists Laura J. Buehler as the contact person. However, page 3, note 3 lists the Contracting Officer as Jessica Horst. Can you please clarify this discrepancy?

A26. Jessica Horst is the Contracting Officer. Laura Buehler is the Contract Specialist.

Q27. Due to the ongoing COVID-19 pandemic, will the Letterkenny Army Depot consider utilizing video remote interpretation services as well?

A27. At this time there is no provision for virtual interpretation. All services will be performed in person at Letterkenny Army Depot.

SECTION SF 1449 - CONTINUATION SHEET

SOLICITATION/CONTRACT FORM

The required response date/time has changed from 21-Sep-2020 04:00 PM to 20-Oct-

2020 04:00 PM.

SUPPLIES OR SERVICES AND PRICES

CLIN 0001

The CLIN extended description has changed from:

Provide Sign Language Interpreter Services at various locations in and around Letterkenny Army Depot on an as needed basis during normal working hours in accordance with the PWS, paragraph 6. Lot = hours

To:

Provide Sign Language Interpreter Services at various locations in and around Letterkenny Army Depot on an as needed basis during normal working hours in accordance with the PWS, paragraph 6. Lot = hourly rate. Contractor may invoice in 15-minute increments after 2 hours, IAW the PWS paragraph 8.

CLIN 1001

Provide Sign Language Interpreter Services at various locations in and around Letterkenny Army Depot on an as

Provide Sign Language Interpreter Services at various locations in and around Letterkenny Army Depot on an as needed basis during normal working hours in accordance with the PWS, paragraph 6. Lot = hourly rate. Contractor

CLIN 2001

Provide Sign Language Interpreter Services at various locations in and around Letterkenny Army Depot on an as

Provide Sign Language Interpreter Services at various locations in and around Letterkenny Army Depot on an as needed basis during normal working hours in accordance with the PWS, paragraph 6. Lot = hourly rate. Contractor

CLIN 3001

Provide Sign Language Interpreter Services at various locations in and around Letterkenny Army Depot on an as

Provide Sign Language Interpreter Services at various locations in and around Letterkenny Army Depot on an as needed basis during normal working hours in accordance with the PWS, paragraph 6. Lot = hourly rate. Contractor

CLIN 4001

Provide Sign Language Interpreter Services at various locations in and around Letterkenny Army Depot on an as

Provide Sign Language Interpreter Services at various locations in and around Letterkenny Army Depot on an as needed basis during normal working hours in accordance with the PWS, paragraph 6. Lot = hourly rate. Contractor may invoice in 15-minute increments after 2 hours, IAW the PWS paragraph 8.

DELIVERIES AND PERFORMANCE

The following Delivery Schedule item for CLIN 0001 has been changed from:

DELIVERY DATE QUANTITY SHIP TO ADDRESS DODAAC /

CAGE

POP 01-OCT-2020 TO

30-SEP-2021

N/A EQUAL EMPLOYMENT OPPORTUNITY

OFFICE

CAROLYN T. FLINN

LETTERKENNY ARMY DEPOT

AMSAM-LE-COE

CHAMBERSBURG PA 17201-4150

717-267-5427 FOB: Destination

W800AF

DELIVERY DATE QUANTITY SHIP TO ADDRESS DODAAC /

CAGE

POP 01-NOV-2020 TO

31-OCT-2021

N/A EQUAL EMPLOYMENT OPPORTUNITY

OFFICE

CAROLYN T. FLINN

LETTERKENNY ARMY DEPOT

AMSAM-LE-COE

CHAMBERSBURG PA 17201-4150

717-267-5427

The following Delivery Schedule item for CLIN 0002 has been changed from:

CAGE

POP 01-OCT-2020 TO

30-SEP-2021

N/A EQUAL EMPLOYMENT OPPORTUNITY

OFFICE

CAROLYN T. FLINN

LETTERKENNY ARMY DEPOT

AMSAM-LE-COE

CHAMBERSBURG PA 17201-4150

717-267-5427

CAGE

POP 01-NOV-2020 TO

31-OCT-2021

N/A EQUAL EMPLOYMENT OPPORTUNITY

OFFICE

CAROLYN T. FLINN

LETTERKENNY ARMY DEPOT

AMSAM-LE-COE

CHAMBERSBURG PA 17201-4150

717-267-5427

The following Delivery Schedule item for CLIN 0003 has been changed from:

CAGE

POP 01-OCT-2020 TO

30-SEP-2021

N/A EQUAL EMPLOYMENT OPPORTUNITY

OFFICE

CAROLYN T. FLINN

LETTERKENNY ARMY DEPOT

AMSAM-LE-COE

CHAMBERSBURG PA 17201-4150

717-267-5427

CAGE

POP 01-NOV-2020 TO

31-OCT-2021

N/A EQUAL EMPLOYMENT OPPORTUNITY

OFFICE

CAROLYN T. FLINN

LETTERKENNY ARMY DEPOT

AMSAM-LE-COE

CHAMBERSBURG PA 17201-4150

717-267-5427

The following Delivery Schedule item for CLIN 0004 has been changed from:

CAGE

POP 01-OCT-2020 TO

30-SEP-2021

N/A EQUAL EMPLOYMENT OPPORTUNITY

OFFICE

CAROLYN T. FLINN

LETTERKENNY ARMY DEPOT

AMSAM-LE-COE

CHAMBERSBURG PA 17201-4150

717-267-5427

CAGE

POP 01-NOV-2020 TO

31-OCT-2021

N/A EQUAL EMPLOYMENT OPPORTUNITY

OFFICE

CAROLYN T. FLINN

LETTERKENNY ARMY DEPOT

AMSAM-LE-COE

CHAMBERSBURG PA 17201-4150

717-267-5427

The following Delivery Schedule item for CLIN 1001 has been changed from:

CAGE

POP 01-OCT-2021 TO

30-SEP-2022

N/A EQUAL EMPLOYMENT OPPORTUNITY

OFFICE

CAROLYN T. FLINN

LETTERKENNY ARMY DEPOT

AMSAM-LE-COE

CHAMBERSBURG PA 17201-4150

717-267-5427

CAGE

POP 01-NOV-2021 TO

31-OCT-2022

N/A EQUAL EMPLOYMENT OPPORTUNITY

OFFICE

CAROLYN T. FLINN

LETTERKENNY ARMY DEPOT

AMSAM-LE-COE

CHAMBERSBURG PA 17201-4150

717-267-5427

The following Delivery Schedule item for CLIN 1002 has been changed from:

CAGE

POP 01-OCT-2021 TO

01-SEP-2022

N/A EQUAL EMPLOYMENT OPPORTUNITY

OFFICE

CAROLYN T. FLINN

LETTERKENNY ARMY DEPOT

AMSAM-LE-COE

CHAMBERSBURG PA 17201-4150

717-267-5427

CAGE

POP 01-NOV-2021 TO

31-OCT-2022

N/A EQUAL EMPLOYMENT OPPORTUNITY

OFFICE

CAROLYN T. FLINN

LETTERKENNY ARMY DEPOT

AMSAM-LE-COE

CHAMBERSBURG PA 17201-4150

717-267-5427

The following Delivery Schedule item for CLIN 1003 has been changed from:

POP 01-OCT-2021 TO

30-SEP-2022

N/A EQUAL EMPLOYMENT OPPORTUNITY

OFFICE

CAROLYN T. FLINN

LETTERKENNY ARMY DEPOT

AMSAM-LE-COE

CHAMBERSBURG PA 17201-4150

717-267-5427

CAGE

POP 01-NOV-2021 TO

31-OCT-2022

N/A EQUAL EMPLOYMENT OPPORTUNITY

OFFICE

CAROLYN T. FLINN

LETTERKENNY ARMY DEPOT

AMSAM-LE-COE

CHAMBERSBURG PA 17201-4150

717-267-5427

The following Delivery Schedule item for CLIN 1004 has been changed from:

CAGE

POP 01-OCT-2021 TO

30-SEP-2022

N/A EQUAL EMPLOYMENT OPPORTUNITY

OFFICE

CAROLYN T. FLINN

LETTERKENNY ARMY DEPOT

AMSAM-LE-COE

CHAMBERSBURG PA 17201-4150

717-267-5427

CAGE

POP 01-NOV-2021 TO

31-OCT-2022

N/A EQUAL EMPLOYMENT OPPORTUNITY

OFFICE

CAROLYN T. FLINN

LETTERKENNY ARMY DEPOT

AMSAM-LE-COE

CHAMBERSBURG PA 17201-4150

717-267-5427

The following Delivery Schedule item for CLIN 2001 has been changed from:

CAGE

POP 01-OCT-2022 TO

30-SEP-2023

N/A EQUAL EMPLOYMENT OPPORTUNITY

OFFICE

CAROLYN T. FLINN

LETTERKENNY ARMY DEPOT

AMSAM-LE-COE

CHAMBERSBURG PA 17201-4150

717-267-5427

CAGE

POP 01-NOV-2022 TO

31-OCT-2023

N/A EQUAL EMPLOYMENT OPPORTUNITY

OFFICE

CAROLYN T. FLINN

LETTERKENNY ARMY DEPOT

AMSAM-LE-COE

CHAMBERSBURG PA 17201-4150

717-267-5427

The following Delivery Schedule item for CLIN 2002 has been changed from:

CAGE

POP 01-OCT-2022 TO

30-SEP-2023

N/A EQUAL EMPLOYMENT OPPORTUNITY

OFFICE

CAROLYN T. FLINN

LETTERKENNY ARMY DEPOT

AMSAM-LE-COE

CHAMBERSBURG PA 17201-4150

717-267-5427

POP 01-NOV-2022 TO

31-OCT-2023

N/A EQUAL EMPLOYMENT OPPORTUNITY

OFFICE

CAROLYN T. FLINN

LETTERKENNY ARMY DEPOT

AMSAM-LE-COE

CHAMBERSBURG PA 17201-4150

717-267-5427

The following Delivery Schedule item for CLIN 2003 has been changed from:

CAGE

POP 01-OCT-2022 TO

30-SEP-2023

N/A EQUAL EMPLOYMENT OPPORTUNITY

OFFICE

CAROLYN T. FLINN

LETTERKENNY ARMY DEPOT

AMSAM-LE-COE

CHAMBERSBURG PA 17201-4150

717-267-5427

CAGE

POP 01-NOV-2022 TO

31-OCT-2023

N/A EQUAL EMPLOYMENT OPPORTUNITY

OFFICE

CAROLYN T. FLINN

LETTERKENNY ARMY DEPOT

AMSAM-LE-COE

CHAMBERSBURG PA 17201-4150

717-267-5427

The following Delivery Schedule item for CLIN 2004 has been changed from:

CAGE

POP 01-OCT-2022 TO

30-SEP-2023

N/A EQUAL EMPLOYMENT OPPORTUNITY

OFFICE

CAROLYN T. FLINN

LETTERKENNY ARMY DEPOT

AMSAM-LE-COE

CHAMBERSBURG PA 17201-4150

717-267-5427

CAGE

POP 01-NOV-2022 TO

31-OCT-2023

N/A EQUAL EMPLOYMENT OPPORTUNITY

OFFICE

CAROLYN T. FLINN

LETTERKENNY ARMY DEPOT

AMSAM-LE-COE

CHAMBERSBURG PA 17201-4150

717-267-5427

The following Delivery Schedule item for CLIN 3001 has been changed from:

CAGE

POP 01-OCT-2023 TO

30-SEP-2024

N/A EQUAL EMPLOYMENT OPPORTUNITY

OFFICE

CAROLYN T. FLINN

LETTERKENNY ARMY DEPOT

AMSAM-LE-COE

CHAMBERSBURG PA 17201-4150

717-267-5427

CAGE

POP 01-NOV-2023 TO

31-OCT-2024

N/A EQUAL EMPLOYMENT OPPORTUNITY

OFFICE

CAROLYN T. FLINN

LETTERKENNY ARMY DEPOT

AMSAM-LE-COE

CHAMBERSBURG PA 17201-4150

717-267-5427

The following Delivery Schedule item for CLIN 3002 has been changed from:

POP 01-OCT-2023 TO

30-SEP-2024

N/A EQUAL EMPLOYMENT OPPORTUNITY

OFFICE

CAROLYN T. FLINN

LETTERKENNY ARMY DEPOT

AMSAM-LE-COE

CHAMBERSBURG PA 17201-4150

717-267-5427

CAGE

POP 01-NOV-2023 TO

31-OCT-2024

N/A EQUAL EMPLOYMENT OPPORTUNITY

OFFICE

CAROLYN T. FLINN

LETTERKENNY ARMY DEPOT

AMSAM-LE-COE

CHAMBERSBURG PA 17201-4150

717-267-5427

The following Delivery Schedule item for CLIN 3003 has been changed from:

CAGE

POP 01-OCT-2023 TO

30-SEP-2024

N/A EQUAL EMPLOYMENT OPPORTUNITY

OFFICE

CAROLYN T. FLINN

LETTERKENNY ARMY DEPOT

AMSAM-LE-COE

CHAMBERSBURG PA 17201-4150

717-267-5427

CAGE

POP 01-NOV-2023 TO

31-OCT-2024

N/A EQUAL EMPLOYMENT OPPORTUNITY

OFFICE

CAROLYN T. FLINN

LETTERKENNY ARMY DEPOT

AMSAM-LE-COE

CHAMBERSBURG PA 17201-4150

717-267-5427

The following Delivery Schedule item for CLIN 3004 has been changed from:

CAGE

POP 01-OCT-2023 TO

30-SEP-2024

N/A EQUAL EMPLOYMENT OPPORTUNITY

OFFICE

CAROLYN T. FLINN

LETTERKENNY ARMY DEPOT

AMSAM-LE-COE

CHAMBERSBURG PA 17201-4150

717-267-5427

CAGE

POP 01-NOV-2023 TO

31-OCT-2024

N/A EQUAL EMPLOYMENT OPPORTUNITY

OFFICE

CAROLYN T. FLINN

LETTERKENNY ARMY DEPOT

AMSAM-LE-COE

CHAMBERSBURG PA 17201-4150

717-267-5427

The following Delivery Schedule item for CLIN 4001 has been changed from:

CAGE

POP 01-OCT-2024 TO

30-SEP-2025

N/A EQUAL EMPLOYMENT OPPORTUNITY

OFFICE

CAROLYN T. FLINN

LETTERKENNY ARMY DEPOT

AMSAM-LE-COE

CHAMBERSBURG PA 17201-4150

717-267-5427

POP 01-NOV-2024 TO

31-OCT-2025

N/A EQUAL EMPLOYMENT OPPORTUNITY

OFFICE

CAROLYN T. FLINN

LETTERKENNY ARMY DEPOT

AMSAM-LE-COE

CHAMBERSBURG PA 17201-4150

717-267-5427

The following Delivery Schedule item for CLIN 4002 has been changed from:

CAGE

POP 01-OCT-2024 TO

30-SEP-2025

N/A EQUAL EMPLOYMENT OPPORTUNITY

OFFICE

CAROLYN T. FLINN

LETTERKENNY ARMY DEPOT

AMSAM-LE-COE

CHAMBERSBURG PA 17201-4150

717-267-5427

CAGE

POP 01-NOV-2024 TO

31-OCT-2025

N/A EQUAL EMPLOYMENT OPPORTUNITY

OFFICE

CAROLYN T. FLINN

LETTERKENNY ARMY DEPOT

AMSAM-LE-COE

CHAMBERSBURG PA 17201-4150

717-267-5427

The following Delivery Schedule item for CLIN 4003 has been changed from:

CAGE

POP 01-OCT-2024 TO

30-SEP-2025

N/A EQUAL EMPLOYMENT OPPORTUNITY

OFFICE

CAROLYN T. FLINN

LETTERKENNY ARMY DEPOT

AMSAM-LE-COE

CHAMBERSBURG PA 17201-4150

717-267-5427

CAGE

POP 01-NOV-2024 TO

31-OCT-2025

N/A EQUAL EMPLOYMENT OPPORTUNITY

OFFICE

CAROLYN T. FLINN

LETTERKENNY ARMY DEPOT

AMSAM-LE-COE

CHAMBERSBURG PA 17201-4150

717-267-5427

The following Delivery Schedule item for CLIN 4004 has been changed from:

CAGE

POP 01-OCT-2024 TO

30-SEP-2025

N/A EQUAL EMPLOYMENT OPPORTUNITY

OFFICE

CAROLYN T. FLINN

LETTERKENNY ARMY DEPOT

AMSAM-LE-COE

CHAMBERSBURG PA 17201-4150

717-267-5427

CAGE

POP 01-NOV-2024 TO

31-OCT-2025

N/A EQUAL EMPLOYMENT OPPORTUNITY

OFFICE

CAROLYN T. FLINN

LETTERKENNY ARMY DEPOT

AMSAM-LE-COE

CHAMBERSBURG PA 17201-4150

717-267-5427

The following have been modified:

PWS

PERFORMANCE WORK STATEMENT (PWS)

FOR

SIGN LANGUAGE INTERPRETER SERVICES CONTRACT

1. General:

1.1 Scope: This request supports routine use of sign interpreter services for hard of hearing and/or deaf employees and customers with a reasonable accommodation in the form of American Sign Language (ASL) interpreter services. Contractor shall provide all personnel, equipment, tools, materials, supervision, quality control, and other items and non-personal services necessary to perform interpreter services as defined in this PWS, except as specified in paragraph 4.0 as Government Furnished. The contractor shall perform to the standards in this contract.

1.2 Background: Letterkenny Army Depot and associated tenant organizations seek to provide hearing impaired employees with a reasonable accommodation in the form of ASL interpreter services. These services are requested for translating spoken English to hard of hearing and/or deaf employees. The Equal Employment Opportunity Commission (EEOC) has determined that deaf and hard of hearing federal employees have the right to qualified sign language interpreters, as opposed to “signers,” for all important communications, including discussions about training, work procedures, policies, assignments, and disciplinary actions.

1.3 Period of Performance (PoP): The PoP shall be one (1) base year and four (4) 12–month option years. The PoP will be identified in the solicitation and contract.

1.4 General Information:

1.4.1 Quality Control (QC): The contractor shall develop and maintain an effective QC program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s QC program is the means by which it assures itself that its work complies with the requirements of the contract. As a minimum, the contractor shall develop QC procedures that address the areas identified in Technical Exhibit 1, Performance Requirements Summary.

1.4.2 Quality Assurance (QA): The Government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and acceptable quality level(s) (defect rate(s).

1.4.3 Recognized Holidays: The following are recognized US holidays and the date for each can be found at the following website: http://www.opm.gov/Operating_Status_Schedules/fedhol/Index.asp . The contractor shall not perform services on these days:

1.4.3.1 New Year’s Day: January 1

1.4.3.2 Martin Luther King, Jr.’s Birthday: Third Monday in January

1.4.3.3 President’s Day: Third Monday in February

1.4.3.4 Memorial Day: Last Monday in May

1.4.3.5 Independence Day: July 4

1.4.3.6 Labor Day: First Monday in September

1.4.3.7 Columbus Day: Second Monday in October

1.4.3.8 Veteran’s Day: November 11

1.4.3.9 Thanksgiving Day: Fourth Thursday in November

1.4.3.10 Christmas Day: December 25

1.4.4 Place and Performance of Services: The contractor shall provide services on an as needed (ad hoc) basis upon being provided notice by the Government between the hours of 0600 to 1830, Monday through Friday; other days and hours will be paid at after hour fees. Contractor shall report to Letterkenny Army Depot, Building 2 to receive base access (Badge) and then Building 10, EEO Office unless otherwise stated.

The Contractor shall provide the required number of interpreters to successfully complete services as required by the supported agency.

The contractor will be required to arrive 30 minutes in advance of the scheduled reporting time to ensure they have the appropriate badges and clearances.

The contractor shall provide an interpreter with as little as forty eight hours (48) notice. The contractor will provide the name of the interpreter to the Contracting Officer’s Representative (COR) at least twenty four (24) hours before the start time of the event.

1.4.5 Security Requirements: Contractor and all associated sub-contractor’s employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce shall comply with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. Should the Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes. The contractor shall gain access to building 10 by stopping at the security office (building 2) and obtaining a visitor’s badge.

1.4.6 AT Level 1 Awareness Training: All contractor employees, to included subcontractor employees, requiring access to Army Installations, facilities, and controlled access areas shall complete AT Level 1 awareness training within 30 calendar days after contract start date and 30 calendar days before new employees commence performance. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the contracting officer, if a COR is not assigned, within 15 calendar days after completion of training. AT level 1 awareness training is available on the Letterkenny Army Depot homepage – https://www.letterkenny.army.mil/iwatch.html.

1.4.7 IWATCH Training: The contractor and all associated sub-contractors with an area of performance within an Army-controlled installation, facilities or area shall brief all employees on the local iWATCH program. This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR or contracting officer. This training shall be completed within 30 calendar days of contract award and 30 calendar days before new employees commence performance. The contractor shall report completion for each affected contractor employee and subcontractor employee, to the COR or to the contracting officer, if a COR is not assigned, within 15 calendar days after completion of training. IWATCH training is available on the Letterkenny Army Depot homepage – https://www.letterkenny.army.mil/iwatch.html.

1.4.8 OPSEC Training: Per AR 530-1, Operations Security, new contractor employees and associated sub-contractor employees shall complete Level I OPSEC training 30 calendar days before their reporting for duty and annually thereafter. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the contracting officer, if a COR is not assigned, within 15 calendar days after completion of training. Level 1 OPSEC training is available on the Letterkenny Army Depot homepage – https://www.letterkenny.army.mil/iwatch.html.

1.4.9 Conservation of Utilities: The contractor shall instruct employees in utilities conservation practices. The contractor shall operate under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount.

1.4.10 Qualifications: The contractor is responsible for ensuring all employees are qualified and certified during the execution of this contract as listed below. The contractor shall provide past performance showing similar services in the past 3 years. The Government does not provide training to contractors. Contractors must ensure that any personnel performing under a contact are fully trained, licensed, certified and qualified for the position in which they will be serving and remain so during the duration of the contract.

1.4.10.1 Contractor personnel shall have the following qualifications: Current National Interpreter Certification (CI/CT, NAD-IV, NAD-V, NIC, NIC Advanced, or NIC Master); OR State Interpreter Certification (BEI, TX);

1.4.10.2 Interpret fluently: Sign simultaneously and/or consecutively from oral spoken English into ASL and voice from ASL to oral spoken English, as required;

1.4.10.3 Specific technology terminology includes SharePoint, SharePoint Architecture and configuration, Information Systems Security, Network and Server Administration, and SQL Databases;

1.4.10.4 Interpret for meaning: Sign simultaneously and/or consecutively using verbatim, conceptually accurate or idiomatic methods, as required;

1.4.10.5 High degree of accuracy of interpretation;

1.4.10.6 Willingness to provide, accept, and incorporate feedback from the COR, from other interpreters, and from Federal employees/contractors;

1.4.10.7 Previous experience in effectively interpreting on a consistent basis for US Government DP employee(s);

1.4.10.8 Possess linguistic and cultural expertise in both ASL and English to provide fluent communication for all LEAD employees, contractors, and guests

1.4.10.9 Willingness to learn Army terminology, and processes and procedures;

1.4.10.10 Willingness to learn Federal, Department of Defense, and Department of Army terminology in ASL;

1.4.10.11 Linguistic and cultural expertise in both ASL and English to provide fluent communication for all Army employees, contractors, and guests (ASL to be assessed by the employee, and English to be assessed by GS employee)

1.4.10.12 Interpret subject matter ranging from simple statement of facts to complex and specialized terminology;

1.4.11 Experience: The contractor is responsible for ensuring all employees meet or exceed the following experience requirements:

1.4.11.1 Six (6) years of ASL interpreting experience post interpreter certification in a professional setting, OR

1.4.11.2 A Bachelor's Degree in a related field (ASL Interpreting, Deaf Studies, ASL Studies, ASL Linguistics), AND

1.4.11.3 Four (4) years of ASL interpreting experience post interpreter certification/degree in a professional setting, OR

1.4.11.4 A Master's Degree in a related field (ASL Interpreting, Deaf Studies, ASL Studies, ASL Linguistics), AND

1.4.11.5 Three (3) years of ASL interpreting experience post interpreter certification/degree in a professional setting.

1.4.12 Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post award conference convened by the KO in accordance with Federal Acquisition Regulations Subpart 42.5. The KO, Contracting Officer’s Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor’s performance. Attendance is not limited to a physical meeting and may be conducted via telephone in lieu of a physical meeting. At these meetings, the Contracting Officer will apprise the contractor of how the Government views the contractor’s performance and the contractor shall apprise the Government of problems, if any, being experienced The contractor shall resolve outstanding issues raised by the Government. Contractor attendance at these meetings shall be at no additional cost to the Government.

1.4.13 Contract Manager (CM): The contractor shall provide a CM who shall ensure performance under this contract. The name of this person, and an alternate who shall act for the contractor when the CM is absent, shall be designated in writing to the KO. The CM or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract.

1.4.14 Identification of Contractor Employees: All contact personnel attending meetings, answering Government telephones and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. The contractor shall also ensure that all documents or reports produced by contractor personnel are suitably marked as contractor products or that contractor participation is appropriately disclosed.

1.4.15 Contractor Travel: The Government is not responsible for any costs and/or time related to travel. Contractor will not be reimbursed for travel.

2.0 Definitions and Acronyms:

2.1 CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or services to the government. The term used in this contract refers to the prime.

2.2 CONTRACTING OFFICER (KO). A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.3 CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government designated by the KO to monitor contractor performance. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.4 DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.5 DELIVERABLE. Anything that can be physically delivered and includes non-manufactured things such as meeting minutes or reports.

2.6 KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.7 PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.8 QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.9 QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.10 QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.11 SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.12 WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.13 WORK WEEK. Monday through Friday, unless specified otherwise.

3. ACRONYMS:

AFARS Army Federal Acquisition Regulation Supplement AR Army Regulation CFR Code of Federal Regulations CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTS Commercial-Off-the-Shelf DA Department of the Army DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DOD Department of Defense FAR Federal Acquisition Regulation KO Contracting Officer OCI Organizational Conflict of Interest ODC Other Direct Costs PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program TE Technical Exhibit

4. Government Furnished Property, Material, Equipment and Services (GFP/M/E/S): The Government will provide the facilities, equipment, materials, and/or services listed below:

4.1 Utilities: All utilities in the facility will be available for the contactor’s use in the performance of this contract.

5. Contractor Furnished Property, Materials, Equipment (CFP/M/E):

5.1 General: Except for those items specifically stated to be Government-Furnished in Paragraph 4.0, the contractor shall furnish everything required to perform these services as indicated in paragraph 1.1.

6. Requirements: The Contractor shall provide in-person ASL interpreter services for meetings, mandatory training classes, or other events as requested, a minimum of one (1) interpreter who is able to provide voice-to-sign, sign to voice; however, two interpreters (2) will be required if the services last more than two hours. The interpreter shall meet all of the qualifications and experience as cited in paragraphs 1.4.10 and 1.4.11.

6.1 After Hours Fee. This fee will be assessed to any service that occurs between the hours of 1830 to 0600, Monday through Friday.

6.2 Emergency Fee. This fee will be assessed when there is a service that is identified with less than 24-hours’ notice or the event is held on a recognized federal holiday.

7. Provide: The Interpreter shall provide interpreter services for deaf and hard of hearing employees. This is a non-personal service requirement to provide interpreter services. Services shall provide hearing impaired employees a better understanding of subjects discussed during all-hands meeting and during mandatory training functions while enabling the Letterkenny Army Depot to meet legal requirements for accommodation of disabled employees. The Equal Employment Opportunity Commission (EEOC) has determined that deaf and hard of hearing federal employees have the right to qualified sign language interpreters, as opposed to “signers,” for all important communications, including discussions about training, work procedures, policies, assignments, and disciplinary actions.

8. Interpreter services will normally last two (2 hours) per assignment or occasion. In the event that interpreter services does not require the full number of hours specified, the Government will adhere to the industry standard of a 2-hour minimum for invoicing of interpreting services. Contractor may bill at 15-minute increments for services provided after the first 2 hours of an assignment. Travel time and inprocessing time do not count towards the 2-hour minimum.

9. Cancellation.

9.1 The government reserves the right to cancel services without cost to the government within one (1) business day prior to the beginning of any work.

9.2 In the event the scheduled services are cancelled after the services have begun, the contractor shall be entitled to invoice for the 2-hour minimum.

9.3 In the event the scheduled service is cancelled due to inclement weather or other emergency conditions, contractor shall not be entitled to compensation. In the event of uncertainty as to the operational status of LEAD, the contractor shall contact the LEAD Weather Hotline Number at 717-267-8109 or 717-267-8916.

10. CONTRACTOR MANPOWER REPORTING (CMR): The Office of the Assistant Secretary of the Army (Manpower & Reserve Affairs) operates and maintains a secure Army data collection site where the Contractor shall report ALL Contractor manpower (including subcontractor manpower) required for performance of this contract.

The contractor shall completely fill in all the information in the format using the following web address https://www.sam.gov. The required information includes: (1) Contracting Office, KO, Contracting Officer’s Technical Representative (COTR) or also known as the Contracting Officer’s Representative (COR); (2) Contract number, including task and delivery order number; (3) Beginning and ending dates covered by reporting period; (4) Contractor's name, address, phone number, e-mail address, identity of Contractor employee entering data; (5) Estimated direct labor hours (including sub-Contractors); (6) Estimated direct labor dollars paid this reporting period (including sub-Contractors); (7) Total payments (including sub-Contractors); (8) Predominant Federal Service Code (FSC) reflecting services provided by Contractor (and separate predominant FSC for each sub- Contractor if different); (9) Estimated data collection cost; (10) Organizational title associated with the Unit Identification Code (UIC) for the Army Requiring Activity (the Army Requiring Activity is responsible for providing the Contractor with its UIC for the purposes of reporting this information); (11) Locations where Contractor and sub-Contractors perform the work (specified by zip code in the United States and nearest city, country, when in an overseas location, using standardized nomenclature provided on website); (12) Presence of deployment or contingency contract language; and (13) Number of Contractor and sub-Contractor employees deployed in theater this reporting period (by country). As part of its submission, the Contractor shall provide the estimated total cost (if any) incurred to comply with this reporting requirement. Reporting period shall be the period of performance not to exceed 12 months ending September 30 of each government fiscal year and must be reported by 31 October of each calendar year. Contractors may use a direct XML data transfer to the database server or fill in the fields on the website. The XML direct transfer is a format for transferring files from a Contractor’s system to the secure website without the need for separate data entries for each required data element at the website. The specific formats for the XML direct transfer may be downloaded from the website.

TECHNICAL EXHIBIT 1

Performance Objective Performance Standard Acceptable Quality Level (AQL) Inspection Method Interpreter arrives on time to scheduled translation events

Be at site at least thirty (30) minutes prior to the start of the event

100% of service shall be provided no later than the scheduled time and date of the event

The inspection of this task is 100% through

COR

Contractor shall provide at least one

(1) interpreter for every two hours needed for event

Utilization of interpreter at 100% of the scheduled events

Substitutes may not be used to cover more than one interpreter

The inspection of this task is 100% through

COR

Contractor shall provide clear and valid ASL interpreting services

No more than two (2) customer complaints. In the event Contractor is unable to translate, the Contractor shall state those reasons to the COR

No more than two (2) complaints directly related to incomprehensible or erroneous services

The inspection of this task is 100% through COR and customer feedback forms

Contractor shall provide an accurate timely invoice for services through

WAWF

All tasks completed within the required timeline are error-free

100% accurate within 15 days after providing services

Periodic surveillance through approval of invoices

TECHNICAL EXHIBIT 2

Estimated Workload Data

(This information is provided for historical background only. It is not a guarantee of workload quantities.)

Item Name Annual Estimated Quantity

1 Depot Events 10 (2019) (days) 15 (2018) (days) 10 (2017) (days)

5 (2016) (days)

(End of Summary of Changes)