PWS_W911N2-19-R-0025.pdf

PERFORMANCE WORK STATEMENT (PWS)

FOR

Building 350 & 370 ASRS Maintenance Services

1.0 General:

1.1 Scope: The contractor shall provide all personnel, equipment, tools, materials, supervision, quality control and other items and non-personal services necessary to perform emergency repairs and non-emergency repairs for the building 350 and building 370 Automated Storage and Retrieval Systems (ASRS) machines as defined in this PWS, except as specified in Paragraph 3.0 as Government Furnished. The contractor shall perform to the standards in this contract.

1.2 Background: The ASRSs machines (listed in Appendix A and Appendix B) support all of the programs at Letterkenny Army Depot (LEAD). When these machines breakdown, long downtimes impact the ability of LEAD to meet production and delivery schedules of these programs. LEAD is requesting a service contract to ensure the machines are repaired and operational in the shortest amount of time to reduce the impact on production and delivery schedule.

1.3 Period of Performance (PoP): The Period of Performance shall be one Base Year of 12 months and two 12-month option years. The Period of Performance reads as follows:

1.3.1 Base Year: 3 November 2019 to 2 November 2020

1.3.2 Option Year One: 3 November 2020 to 2 November 2021

1.3.3 Option Year Two: 3 November 2021 to 2 November 2022

1.4 General Information:

1.4.1 Quality Assurance (QA): The Government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and acceptable quality level(s) (defect rate(s)).

1.4.2 Recognized Holidays: The following are recognized US holidays and the date for each can be found at the following website:

http://www.opm.gov/Operating_Status_Schedules/fedhol/index.asp.

The contractor shall not perform services on these days:

1.4.2.1 New Year’s Day

1.4.2.2 Martin Luther King, Jr.’s Birthday

1.4.2.3 President’s Day

1.4.2.4 Memorial Day

1.4.2.5 Independence Day

1.4.2.6 Labor Day

1.4.2.7 Columbus Day

1.4.2.8 Veteran’s Day

1.4.2.9 Thanksgiving Day

1.4.2.10 Christmas Day

1.4.2.11 When an observed holiday falls on a Tuesday or Thursday, the Depot regularly schedules a closure on the corresponding Monday or Friday.

1.4.3 Place and Performance of Services: The contractor shall provide services between the hours of 0600 – 1600 Monday through Friday, except on recognized US holidays or when the Government facility/installation is closed due to local or national emergencies, administrative closings, or similar Government-directed facility/installation closings. Performance shall be at ASRSs in the warehouse areas of Building 350 and Building 370. The contractor shall at all times maintain an adequate work force for the uninterrupted performance of all tasks defined within this PWS when the Government facility/installation is not closed for the above reasons. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the work force are essential.

1.4.4 Security Requirements: Contractor and all associated sub-contractor’s employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Risk Management or Security Office. Contractor workforce shall comply with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. Should the Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes.

1.4.4.1 Physical Security: The contractor shall safeguard all Government property provided for contractor use. At the close of each work period, Government facilities, equipment and materials shall be secured.

1.4.4.2 AT Level 1 Awareness Training: All contractor employees, to included subcontractor employees, requiring access to Army Installations, facilities, and controlled access areas shall complete AT Level 1 awareness training within 30 calendar days after contract start date and within 30 calendar days of new employees commencing performance. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the contracting officer, if a COR is not assigned, within 15 calendar days after completion of training. AT level 1 awareness training is available at https://jkodirect.jten.mil/Atlas2/page/login/Login.jsf.

1.4.4.3 iWATCH Training: The contractor and all associated sub-contractors with an area of performance within an Army-controlled installation, facilities or area shall brief all employees on the local iWATCH program. This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR or contracting officer. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance. The contractor shall report completion for each affected contractor employee and subcontractor employee, to the COR or to the contracting officer, if a COR is not assigned, within 15 calendar days after completion of training. iWATCH training is available on the Letterkenny Army Depot homepage – http://www.letterkenny.army.mil/iwatch.html; select "Contractor AT/OPSEC Resource."

1.4.4.4 OPSEC Training: Per AR 530-1, Operations Security, new contractor employees and associated sub-contractor employees shall complete Level I OPSEC training within 30 calendar days of their reporting for duty and annually thereafter. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the contracting officer, if a COR is not assigned, within 15 calendar days after completion of training. Level 1 OPSEC training is available on the Letterkenny Army Depot homepage – www.lead.army.mil.

1.4.4.5 Information Awareness: All contractor employees and associated sub-contractor employees with access to a government information system shall be registered in the ATCTS (Army Training Certification Tracking System) at commencement of services, and shall successfully complete the DOD Information Assurance awareness training prior to access to the IS and then annually thereafter.

1.4.4.5.1 All contractor employees and associated sub-contractor employees shall complete the DoD Information Assurance awareness training before issuance of network access and annually thereafter. All contractor employees working IA/IT functions shall comply with DoD and Army training requirements in DoDD 8570.01, DoD 8570.01-M and AR 25-2 within six months of employment.

1.4.4.5.2 Per DoD 8570.01-M , DFARS 252.239.7001 and AR 25-2, the contractor employees supporting IA/IT functions shall be appropriately certified upon contract award. The baseline certification as stipulated in DoD 8570.01-M shall be completed upon contract award.

1.4.5 Conservation of Utilities: The contractor shall instruct employees in utilities conservation practices.

The contractor shall operate under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount.

1.4.6 Special Qualifications: The contractor shall ensure that all personnel and sub-contractor personnel performing under this contract are fully trained, licensed, and qualified to perform maintenance on the equipment listed in this contract.

1.4.7 Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post award conference convened by the KO in accordance with Federal Acquisition Regulations Subpart 42.5.

The KO, Contracting Officer’s Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contactor’s performance. At these meetings, the Contacting Officer will apprise the contractor of how the Government views the contractor’s performance and the contractor shall apprise the Government of problems, if any, being experienced The contractor shall resolve outstanding issues raised by the Government. Contractor attendance at these meetings shall be at no additional cost to the Government.

1.4.8 Contract Manager (CM): The contactor shall provide a CM who shall ensure performance under this contract. The name of this person, and an alternate who shall act for the contractor when the CM is absent, shall be designated in writing to the KO. The CM or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract.

1.4.9 Identification of Contractor Employees: All contact personnel attending meetings, answering Government telephones and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. The contractor shall also ensure that all documents or reports produced by contractor personnel are suitably marked as contractor products or that contractor participation is appropriately disclosed

1.4.10 Organizational Conflicts of Interest (OCI): The contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCIs, as defined in FAR Subpart 9.5. The contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO and in the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may affect other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements which may be affected by the OCI.

2.0 Definitions and Acronyms:

2.1 Definitions:

2.1.1 Contractor. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2 Contracting Officer (KO). A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3 Contracting Officer's Representative (COR). An employee of the U.S. Government designated by the KO to monitor contractor performance. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4 Defective Service. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5 Deliverable. Anything that can be physically delivered and includes non-manufactured things such as meeting minutes or reports.

2.1.6 Key Personnel. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7 Physical Security. Actions that prevent the loss or damage of Government property.

2.1.8 Quality Assurance. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9 Quality Assurance Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10 Quality Control. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11 Subcontractor. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.12 Work Day. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.13 Work Week. Monday through Friday, unless specified otherwise.

2.2 Acronyms:

AFARS Army Federal Acquisition Regulation Supplement AR Army Regulation CFR Code of Federal Regulations CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTS Commercial-Off-the-Shelf DA Department of the Army DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DOD Department of Defense FAR Federal Acquisition Regulation KO Contracting Officer OCI Organizational Conflict of Interest ODC Other Direct Costs PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control

QCP Quality Control Program TE Technical Exhibit

3.0 Government Furnished Property, Material, Equipment and Services (GFP/M/E/S): The Government will provide the facilities, equipment, materials, and/or services listed below:

3.1 Facilities: None.

3.2 Equipment: None.

3.3 Materials: The Government shall supply oils and lubricants necessary for servicing of machines. The Government shall also dispose of replaced oils and lubricants used in machine servicing.

3.4 Services: None.

3.5 Utilities: All utilities in the facility will be available for the contactor’s use in the performance of this contract.

4.0 Contractor Furnished Property, Materials, Equipment (CFP/M/E): Except for those items specifically stated to be Government-Furnished in Paragraph 3.0, the contractor shall furnish everything required to perform these services as indicated in Paragraph 1.1.

5.0 Requirements: The contractor shall provide all, labor, material, parts, and equipment necessary to perform preventative maintenance and unscheduled emergency and non-emergency maintenance on the machines listed in Appendix A and Appendix B. All maintenance shall be performed in accordance with and meet all original equipment manufacturer (OEM) specifications. The contractor shall be knowledgeable, experienced, and proficient in the troubleshooting and maintenance of the equipment listed in Appendix A and Appendix B.

5.1 Non-Emergency Maintenance Response: The contractor shall return non- emergency repair service calls within 72 hours. If the machine is operational, the contractor shall provide phone technical support to solve the problem. If the problem cannot be fixed via phone technical support, the contractor shall dispatch a service technician on site within 1 week. Repairs identified by non-emergency diagnostic services shall be coordinated with the COR, who shall authorize repair by the method most advantageous to the Government. The contractor shall coordinate arrival dates with the COR. This shall not be construed to mean that the contractor has exclusive rights to perform all non-emergency maintenance.

The Government reserves the right to perform non-emergency repairs in-house as required.

5.2 Emergency Maintenance Response: The contractor shall return emergency repair service calls within 4 hours. If the machine is operational, the contractor shall provide phone technical support to solve the problem. If the problem cannot be fixed via phone technical support, the contractor shall dispatch a service technician on site within 48 hours. Repairs identified by emergency diagnostic services shall be coordinated with the COR, who shall authorize repair by the method most advantageous to the Government. The contractor shall coordinate arrival dates with the COR. This shall not be construed to mean that the contractor has exclusive rights to perform all emergency maintenance. The Government reserves the right to perform emergency repairs in-house as required.

5.3 Parts: The contractor shall provide all necessary parts for all work performed under this contract. The COR shall approve all parts costing more than fifty dollars ($50) each that are parts required by services performed under paragraphs 5.1 and 5.2. Repair parts shall be billed as actual per the parts CLIN instructions. Funding for repair parts will be allocated on individual delivery orders. This shall not be construed to mean that the contractor has exclusive rights to supply all parts needed to perform non-emergency maintenance and emergency maintenance. The Government reserves the right to procure parts required for maintenance performed in-house by most advantageous means.

5.4 Repair Resolution: The contractor shall be contacted when the COR determines that a machine requires maintenance support (see paragraphs 5.1 and 5.2). If the COR has determined that the contractor has not repaired a machine back to operational condition in a timely manner or an ongoing problem continues to re-occur without resolution, the COR shall request the contractor to bring in an OEM technician or an OEM trained technician to correct the failure. If the contractor declines government’s request to contract the OEM technician or OEM trained technician, the government reserves the right to contract the repair of the machine to the OEM technician or OEM trained technician. In both scenarios, the government shall pay for the direct expense of the OEM technician with no cost increase from the contractor.

5.5 Government Computers And Networks: Any required access to either ASRSs computer system or any software, the contractor shall notify and coordinate with the COR in advance. This shall be done so the COR can coordinate with the Directorate of Information Management (DOIM) personnel to ensure proper Letterkenny security protocols are followed in regards to the Letterkenny IT network. All access requests to the Letterkenny network shall be granted only after the proper visitor request is submitted to the Letterkenny Security office and verification of background check complete.

5.6 Software: The software listed below is applicable software that is utilized for the equipment list in Appendix A and Appendix B.

RSLogix 5 (PLC 5) RSLogix 5000 (Compact Logix) Sick Optic Sensor Software (AGV's) TS4000 Radio Modem Software (AGV's)

5.7 Technical Telephone Support: The contractor shall supply all technical telephone support to aid in troubleshooting and correction of machine faults and problems to the Government. If the contractor is unable to correct the fault or problem via telephone support the contractor shall provide on-site services under either emergency or non-emergency repair.

5.8 Report: At the end of each maintenance visit, the contractor shall submit a report for all repair services, emergency and non-emergency, which includes a description of the repairs completed and cost breakdowns of parts and labor. Report shall be provided to the COR with a written report within 10 days.

5.9 Warranty of Parts/Materials: The contractor shall provide a standard commercial warranty furnished with the equipment equal to the same warranty the OEM would provide. The warranty shall cover all workmanship and parts.

5.10 Contractor Manpower Reporting (CMR): The Office of the Assistant Secretary of the Army (Manpower & Reserve Affairs) operates and maintains a secure Army data collection site where the Contractor shall report ALL Contractor manpower (including subcontractor manpower) required for performance of this contract. The contractor shall completely fill in all the information in the format using the following web address https://www.ecmra.mil/. The required information includes: (1) Contracting Office, KO, Contracting Officer’s Technical Representative (COTR) or also known as the Contracting Officer’s Representative (COR); (2) Contract number, including task and delivery order number; (3) Beginning and ending dates covered by reporting period; (4) Contractor's name, address, phone number, e-mail address, identity of Contractor employee entering data; (5) Estimated direct labor hours (including sub-Contractors); (6) Estimated direct labor dollars paid this reporting period (including sub-Contractors);

(7) Total payments (including sub-Contractors); (8) Predominant Federal Service Code (FSC) reflecting services provided by Contractor (and separate predominant FSC for each sub-Contractor if different); (9) Estimated data collection cost; (10) Organizational title associated with the Unit Identification Code (UIC) for the Army Requiring Activity (the Army Requiring Activity is responsible for providing the Contractor with its UIC for the purposes of reporting this information); (11) Locations where Contractor and sub- Contractors perform the work (specified by zip code in the United States and nearest city, country, when in an overseas location, using standardized nomenclature provided on website); (12) Presence of deployment or contingency contract language; and (13) Number of Contractor and sub-Contractor employees deployed in theater this reporting period (by country). As part of its submission, the Contractor shall provide the estimated total cost (if any) incurred to comply with this reporting requirement. Reporting period shall be the period of performance not to exceed 12 months ending September 30 of each government fiscal year and must be reported by 31 October of each calendar year.

Contractors may use a direct XML data transfer to the database server or fill in the fields on the website.

The XML direct transfer is a format for transferring files from a Contractor’s system to the secure website without the need for separate data entries for each required data element at the website. The specific formats for the XML direct transfer may be downloaded from the website.

APPENDIX A

Building 350 - Three (3) HEI 1000 Excell Unit Load Storage/Retrieval Machines One (1) HEI 750 Excell Mini-Load Storage/Retrieval Machine One (1) Hytrol Pallet Conveyor One (1) Hytrol Mini-Load end of aisle conveyor

APPENDIX B

Building 370 - Six (6) Dematic 750 Mini-Load Storage/Retrieval Machines Two (2) Eaton-Kenway UL-2000 Unit Load Storage/Retrieval Machines Six (6) HK Eagle III Automated Guided Vehicles One (1) Eaton-Kenway Mini-Load end of aisle conveyor system One (1) VonGal Unit-Load end of aisle conveyor system

6.0 Applicable Publications: Publications applicable to this PWS are listed below:

6.1 Manuals:

Publication (Chapter / Page) Date of Publication

Mandatory or Advisory

Website

HEI 1000 Excell Manual SDSLE-MMS 1/30/93 Advisory On site

HEI 750 Excell Manual SDSLE-MMS 9/18/93 Advisory On site

VonGal Pallet Conveyor OEM Manual Advisory On site

Dematic 750 Manual #10976D 2/3/12 Advisory On site

Eaton-Kenway Manual #MM061587 10/1/85 Advisory On site

HK Eagle Manual #10592D 7/18/07 Advisory On site

6.2 Documents:

Publication (Chapter / Page) Date of Publication

Mandatory or Advisory

Website

General Industry, OSHA Safety Health Standards (21 CFR Subpart J)

CFR Title 29, Chapter XVII, Part 1910

Mandatory http://www.osha.gov/

General Industry, OSHA Safety Health Standards (21 CFR Subpart J)

CFR Title 21, Chapter VIII, Part 1040

Mandatory http://www.osha.gov/

NATIONAL FIRE PROTECTION

ASSOCIATION (NFPA) Standard 70

NFPA Standard 79

Mandatory http://www.nfpa.org/

NATIONAL FIRE PROTECTION

ASSOCIATION (NFPA) Standard 70

NFPA Standard 115

Mandatory http://www.nfpa.org/

AMERICAN NATIONAL STANDARDS

INSTITUTE

ANSI Z136.1-1999

Mandatory http://www.ansi.org

LEAD Pamphlet 385-4

Contractors Performing Work on Letterkenny Army Depot

Mandatory May be obtained from Letterkenny Army Depot Fire

Department, 717-267-8231

LEAD Regulation 385-1 LEAD Safety and Occupational Health

Program

Mandatory May be obtained from Letterkenny Contracting

Office

Technical Exhibit 1

Performance Requirements Summary

This Performance Requirements Summary includes performance standards. The Government will use these standards to determine contractor performance and shall compare contractor performance to the Acceptable Quality Level (AQL).

PWS

Paragraph

Task

Performance Standard

Acceptable Quality Levels (AQL)

Surveillance Method / By

Whom

5.1 The contractor shall

perform non-emergency maintenance.

The contractor shall respond to phone call within allotted time and perform maintenance successfully

1 failure to respond in allotted time or perform maintenance successfully

Periodic Inspection -

COR will review inspect

5.2 The contractor shall

perform emergency maintenance.

The contractor shall respond to phone call within allotted time and perform maintenance successfully.

1 failure to respond in allotted time or perform maintenance successfully

Periodic Inspection -

COR will review inspect.

5.8 The contractor shall

supply report.

The contractor shall supply COR with maintenance report within 10 days of completion of maintenance.

0 (zero) failures to supply report within 10 days.

100% inspection –

COR will inspect.

Technical Exhibit 2

Deliverables Schedule

Deliverable Frequency Number of Copies

Medium/Format Submit To

5.8- Unscheduled emergency service report

After every onsite service call

1 Electronic COR

5.8- Unscheduled non-emergency service report

After every onsite service call

1 Electronic COR

5.10 – CMR Annually N/A Electronic Submission https://www.ecmra.m il/