W911KB19T0002.pdf

W911KB19T0002

Section SF 1449 - CONTINUATION SHEET

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0001 1 Job

BASE YEAR: 01 FEB 2019-31 JAN 2020

FFP

NON PERSONAL SERVICES: To provide all necessary labor, equipment, tools, supplies, transportation and supervision of work to be accomplished to perform Janitorial Services at the U.S. Army Corps of Engineers Chena River Lakes Flood Control Project Office, 3800 Laurance Road, North Pole, Alaska for the period from 01 February 2019 through 31 January 2020 in accordance with the attached Description/Specifications/Performance Work Statement, Quality Assurance Surveillance Plan (QASP) and Service Contract Wage Determination 15-5681 (Rev 5).

FOB: Destination

NET AMT

0002 1 Job

OPTION OPTION YEAR ONE: 01 FEB 2020-31 JAN 2021

FFP

NON PERSONAL SERVICES: To provide all necessary labor, equipment, tools, supplies, transportation and supervision of work to be accomplished to perform Janitorial Services at the U.S. Army Corps of Engineers Chena River Lakes Flood Control Project Office, 3800 Laurance Road, North Pole, Alaska for the period from 01 February 2020 through 31 January 2021 in accordance with the attached Description/Specifications/Performance Work Statement, Quality Assurance Surveillance Plan (QASP) and Service Contract Wage Determination 15-5681 (Applicable Rev).

0003 1 Job

OPTION OPTION YEAR TWO: 01 FEB 2021-31 JAN 2022

FFP

NON PERSONAL SERVICES: To provide all necessary labor, equipment, tools, supplies, transportation and supervision of work to be accomplished to perform Janitorial Services at the U.S. Army Corps of Engineers Chena River Lakes Flood Control Project Office, 3800 Laurance Road, North Pole, Alaska for the period from 01 February 2021 through 31 January 2022 in accordance with the attached Description/Specifications/Performance Work Statement, Quality Assurance Surveillance Plan (QASP) and Service Contract Wage Determination 15-5681 (Applicable Rev).

PRICE SCHEDULE

Item Description Quantity Unit Unit Price Total Price Base Year

0001 Two Times Per Week Cleaning Services

Days

0002 One Time Per Month

0003 Two Times Per Year

0004 One Time Per Year

Day

Total Base Year

Option Year 1 0005 Two Times Per Week

0006 One Time Per Month

0007 Two Times Per Year

0008 One Time Per Year

Total Option Year 1

Option Year 2 0009 Two Times Per Week

0010 One Time Per Month

0011 Two Times Per Year

0012 One Time Per Year

Total Option Year 2

Total Base + Option Years 1 and 2

Scope of Work Janitorial Services

Chena River Lakes Flood Control Project

1. SCOPE OF WORK: The contractor shall provide all supervision, personnel, equipment, tools, materials, transportation and other items necessary to perform janitorial services at the Chena River Flood Control Project near North Pole, Alaska. Janitorial service applies to all designated spaces, including, but not limited to halls, restrooms, offices, work areas, kitchens, entranceways, common areas, conference and foyers.

2. QUALITY CONTROL: The contractor shall establish a complete quality control program for the performance requirements of this contract and shall provide a written copy to the Government no later than 30 days after contract award. The Government will review and provide comments on the plan, and the Contractor shall submit a revised plan for acceptance by the Government prior to the start of work. The contractor shall maintain the quality control program throughout the contract performance; and, at any time upon verbal or written request, shall provide a copy to the Government for review. The Quality Control program shall include as a minimum the following:

a. The Contractor shall use a checklist inspection system covering all work tasks stated in the contract. The checklist will be completed after each cleaning and this signed form shall be provided to the Contracting Officer’s Representative (COR), who is the Chena Project Office Manager. The COR will review the checklist and note any discrepancies. The contractor shall meet, in person or via telephone, with the COR at least once a week to resolve any problems identified. Issues that cannot be resolved by the local level will be elevated to the Contracting Officer (CO).

3. PERFORMANCE CRITERIA: Acceptable and unacceptable contract performance will be determined by the COR and the Contractor. When performance of any of the contractor’s personnel is considered to be unsatisfactory, a report shall be made to the COR to determine if a deduction in price is to be taken. The COR will require the contractor to explain, in writing, the cause of the discrepancy, and corrective action to obtain an acceptable level(s), and corrective action to preclude a recurring incidence of the problem. The contractor may not be paid for that portion of performance determined to be unsatisfactory by the COR.

4. PAYMENT DEDUCTION: If the performance in any required service is unsatisfactory, and poor performance is clearly the fault of the contractor/contractor’s personnel, monthly payments to the contractor may be reduced by the COR or Contracting Officer as deemed appropriate per the contract line item schedule.

Deductions may also be taken by the Government for defective individual services not satisfactorily performed and/or not performed. Deductions will be made for no-shows for scheduled cleaning times on the basis of the items in the pricing schedule. In the event of continued unsatisfactory performance with documentation of three

(3) or more incidences where correction and time to cure has been given, the contract may be terminated for default.

5. IDENTIFICATION OF CONTRACTOR PERSONNEL: All contractor employees shall have a Government-issued photo identification card on their person and must present it if requested by a government representative. The Contractor shall provide to the COR/Chena Project Manager a list of all contract employees who are to perform cleaning services at the Chena River Lakes Flood Control Project. Only contractor employees are permitted inside the facility and no employee may be under the age of 18 years of age. The COR shall be immediately notified of any changes in contractor personnel assigned to perform janitorial cleaning services at the Project and prior to their employment on site.

6. BACKGROUND INVESTIGATIONS: All contractor employees will have a background check investigation and an identification card. The background check shall be completed prior to performing work at the Chena River Flood Control Project and documentation demonstrating completion of a background check shall be submitted to the Government promptly after contract award. Employees shall not be permitted on the Project until such time as a background check has been completed and submitted to the COR. Delays in obtaining background checks which result in no-shows for scheduled cleanings may result in payment deductions as indicated above.

a. Local Background Checks: Police agencies can provide an individual a letter or statement that indicates whether they have a criminal record in a particular jurisdiction. An individual may also go to the Alaska State Troopers in the town/county where they reside and request a document stating there is no criminal history.

b. Other Background Checks: There are many private companies that conduct pre-employment criminal background checks for employers. This type of check requires the full name of the applicant and address.

In some locations a signed release is also required from the applicant.

7. DEFINITIONS: As used throughout this document, the following terms shall have the meaning set forth below and in DEFINITIONS, in Section I hereto and other common sense considerations and industry standards.

a. Where "as shown", "as indicated", "as detailed", or words of similar import are used, it shall be understood that reference is made to this specification and the drawings, if any, accompanying this specification unless stated otherwise.

b. Where "as directed," "as required," "as permitted," "approval," "acceptance," or words of similar import are used, it shall be understood that direction, requirement, permission, approval, or acceptance of the Contracting Officer is intended unless stated otherwise.

c. Contractor. The term Contractor as used herein refers to both the prime Contractor and any subcontractors or personnel. The prime Contractor shall ensure that his/her subcontractors comply with the provisions of this contract.

d. Clean. "Clean" shall be defined as free of dirt, dust, spots, streaks, stains, smudges, litter, debris and other residue.

e. Disinfect. Cleaning in order to destroy any harmful microorganisms by application of an approved chemical agent.

f. Facility. An establishment, structure, or assembly of units of equipment designated for a specific function.

g. Frequency of Service:

(1) Two times per Week. Services performed 2 times a week, specifically the days of Tuesday and Friday.

(2) One time per Month. Services performed 12 times during each 12-month period of the contract, specifically during the last week of the month.

(3) Two times per Year. Services performed twice during each 12-month period of the contract, specifically during the months of April and October.

(4) One time per Year. Services performed once during each 12-month period of the contract, specifically during the month of May.

h. Quality Assurance (QA). A method used by the Government to provide some measure of control over the quality of purchased services received.

i. Quality Assurance Evaluator (QAE). The Government employee designated to evaluate the quality of services produced.

j. Regular Working Hours for Cleaning. All janitorial cleaning shall be performed between the hours of 8 p.m.

and 12 a.m. each Tuesday and Friday.

k. Re-lamping. Re-lamping is not a requirement of this contract.

l. Space. A space is an area to receive janitorial services, which may or may not be considered a room by common definition. Examples of spaces are definable sections of halls, restrooms, work areas, common areas, test room areas, storage areas, lobbies, offices, kitchens and entranceways.

m. Waste Containers. Waste containers are defined as trash receptacles, wastebaskets, trashcans, wastepaper baskets, or any container used for holding, collecting or transporting trash, paper or refuse of any type. Exterior dumpsters are not a responsibility of this contract.

8. GOVERNMENT FURNISHED PROPERTY AND SERVICES:

a. Government Furnished Facilities. The Government will provide a small amount of storage space in the designated janitorial closet to the Contractor for supplies and equipment. Water for cleaning and a utility sink are available in this closet. Supplies and equipment stored in this closet by the Contractor shall be maintained in a clean, neat and orderly manner at all times. All contractor supplies and equipment stored in this closet must be clearly marked with the Contractor’s name so it will not be mixed up with government supplies and equipment. The Contractor shall secure and maintain the necessary office space and other facilities required for the performance of this contract at his/her own expense. The table below shows the approximate sizes of the rooms to be cleaned:

Room Name Dimensions Square Footage Shop Office 1 10 ft X 10 ft 100 Sq Ft Shop Office 2 12 ft X 10 ft 120 Sq Ft Reception Area 40 ft X 60 ft 2,400 Sq Ft Reception Storage 12 ft X 12 ft 144 Sq Ft Administration Hall 20 ft X 8 ft 160 Sq Ft Restrooms 16 ft X 16 ft 256 Sq Ft Kitchen 16 ft X 16 ft 256 Sq Ft ADA Restroom 10 ft X 12 ft 120 Sq Ft Employee Entrance Hall 6 ft X 24 ft 144 Sq Ft Manager Office 12 ft X 16 ft 192 Sq Ft Ranger Office 12 ft X 16 ft 192 Sq Ft 4,084 Sq Ft

b. Government Furnished Equipment. The Government will supply all paper products (toilet tissue and paper towels), trash can liners and large trash bags needed for this contract. The Contractor will supply all other cleaning supplies and equipment necessary to satisfy the cleaning requirements. All Facility keys will be controlled at all times if any keys are lost the contractor will be responsible for the cost involved to rekey the facility.

c. Availability of Utilities. The Government will furnish the following utility services if applicable, at existing outlets, for use in those facilities provided by the Government and as may be required for the work to be performed under the contract: electricity, fresh water, sewage service, and refuse collection (from existing collection points). Information concerning the location of existing outlets may be obtained from the Contracting Officer or their representative on site. The Contractor shall provide and maintain, at his/her expense, the necessary service lines from existing Government outlets to the site of work.

9. CONTRACTOR FURNISHED ITEMS: The Contractor shall provide all other facilities, equipment, materials, supplies, and services except as specified in paragraph 8.b to perform the requirements of this contract.

10. MANAGEMENT: The Contractor shall manage the total work effort associated with the janitorial services required herein to assure fully adequate and timely completion of these services. Included in this function will be a full range of management duties including, but not limited to, planning, scheduling, and quality control. The Contractor shall provide an adequate staff of personnel with the necessary management expertise to assure the performance of the work in accordance with sound and efficient management practices. The Contractor shall maintain an adequate workforce to complete work in accordance with the time and quality standards specified herein. The workforce will be adequately trained to perform all duties in a safe manner complying with all prescribed OSHA and Army safety directives.

a. Work Control. The Contractor shall implement all necessary work control procedures to ensure timely accomplishment of work requirements, as well as to permit tracking of work in progress. The Contractor shall plan and schedule work to ensure material, labor, supplies and equipment are available to complete work requirements within the specified time limits and in conformance with the quality standards established herein.

Verbal scheduling and reports on the status of service calls shall be provided when requested by the Contracting Officer.

b. Work Schedule. The Contractor's initial work schedule shall indicate the days that weekly or less frequent services will be performed. The schedule shall list the type of work to be performed and the areas to be worked.

When scheduled services performed twice weekly or less frequently fall on a holiday, the next scheduled cleaning dates shall be specified. The initial work schedule shall be submitted to the Contracting Officer for approval within 15 days after award. Once approved, all work shall be performed in strict compliance with the work schedule to facilitate the Government's inspection of the work. In preparing the work schedule, the Contractor shall comply with all general requirements.

c. Interference with Government Business. Federal Corps Park Rangers will often be working during the specified contract cleaning periods. The Contractor shall schedule and arrange work so as to cause the least interference with the normal occurrence of Government business and mission. In those cases where some interference may be essentially unavoidable, the Contractor shall be responsible to make every effort to minimize the impact of the interference, inconvenience, customer discomfort, etc.

d. Protection of Government Property. During execution of the work, the Contractor shall take special care to protect Government property including furniture, walls, baseboards, and other surfaces. Accidental splashes shall be removed immediately. The Contractor shall return areas damaged as a result of work under this contract to their original condition, to include painting, refinishing, or replacement, if necessary.

1. It is critical that no citric-based cleaners be used on any of the concrete surfaces to include countertops, masonry heater ledges and bathroom sinks. Such cleaners will permanently etch these materials.

2. Barn wood baseboard is highly susceptible to water damage and therefore the Contractor is advised to work very carefully on cleaning the slate floor adjacent to the walls and baseboard. The utmost care and attention shall be given to these areas throughout the facility.

e. Contractor shall ensure that all employees and/or subcontractors have adequate knowledge of commercial cleaning chemicals, equipment and techniques necessary to perform work. The Government may require contractor to discontinue using any employee or subcontractor, determined by the Contracting Officer Representative on site, to be unsatisfactory.

11. JANITORIAL SERVICES REQUIREMENTS. The Contractor shall provide janitorial services described herein.

(1) Two Times Per Week Services (Items 0001, 0005 and 0009). Services shall be performed two times per week and shall include the services listed below. Furniture or other equipment (including waste containers) moved while performing basic services shall be returned to their original position. This work shall be paid under Price Schedule Base Item 0001 and Optional Items 0005 and 0009 if awarded.

(a) Dusting. Dust window sills, mini-blinds, base-boards, woodwork, HVAC vents, light fixture lenses, conference tables, and all surfaces where dust may collect and is clearly visible to the eye. Office desks shall not be dusted. Use a damp/chemical treated cloth to dust. Contractor will clean the domed Plexiglas model of the dam, aerial photograph picture and snowmobile windshield using Pledge spray wax only.

(b) Vacuuming. The contractor shall vacuum all floor areas, carpeting and rugs, upholstered furniture, window sills, restroom facilities, entryways, common areas and storage closets so that after vacuuming, they are free of all visible dirt, litter, dust and soil. Clean carpet edges and baseboards as needed. Carpeted areas and rugs shall be vacuumed using a commercial grade vacuum cleaner with a beater brush/crevice hose type machine with a filtration system which minimized airborne dust particles and incorporates a HEPA filter. Easily moved objects such as waste cans and roller chairs shall be moved, their position vacuumed and the object replaced.

(c) Cleaning Walk-off Mats. Each time floors are vacuumed walk-off mats in that area shall be cleaned by appropriate method (vacuum if carpet, sweep and hose down if rubber/polyester mat) to remove soil and grit.

Soil and moisture underneath mats shall be removed and the floor shall be cleaned as appropriate along with the rest of the floor. The mats shall be returned to their original locations afterwards.

(d) Floor Sweeping. The slate floor in the reception great room, conference room, administration area, kitchen, hallways and restrooms shall be swept to be free of litter, dirt, dust and other miscellaneous debris.

(e) Spot Clean Carpets. The contractor shall spot clean/shampoo carpets that are stained over an area of 2 square feet (sq. ft.) or less. Spot cleaning shall be accomplished with vacuuming service and/or spot carpet cleaning product that is compatible with the carpet type.

(f) Spot Clean Slate Floor. The contractor shall spot clean the slate floors that are stained with spills, soil, dirt or debris with wet mop and cleaning product that is compatible with the floor type.

(g) Trash. All trash receptacles including all administrative, office and kitchen shall be emptied and returned to their initial location with contractor provided new plastic liners. Boxes, cans, paper placed near a trash receptacle and marked “TRASH” shall be removed. All debris or liquids remaining in a trash receptacle due to a leaky plastic trash bag shall be removed and trash receptacle shall be scoured and disinfected prior to new plastic liner replacement. Trash shall be disposed of in a secured plastic bag. The contractor shall pick up any trash that may fall onto the facility or grounds during the removal of such trash collection. All refuse collected shall be disposed of in the nearest trash dumpster outside the building. Unless otherwise indicated, trash shall be emptied from all wastebaskets. Dirty trash receptacles shall be washed inside and out and shall be odor free.

(h) Horizontal Surfaces, Furniture and Upholstered Furniture. All horizontal surfaces, such as window sills, window blinds, hand rails, wainscoting, wood strips, door frames and tables within six feet from the top of the finished floor shall be cleaned free of lint, dust, dirt, cobwebs, marks, fingerprints, smudges, and other accumulated soils. Items on furniture/countertops are to be dusted and replaced; however, items on desktops such as papers are not to be disturbed. Upholstered furniture shall be free of dust, dirt, lint, other stains and discoloration and shall be kept free of all visible lint, liter, soil and imbedded grit.

(i) Countertops and other Horizontal Surfaces. All horizontal surfaces to include concrete countertops and ledges, administrative surfaces, kitchen countertops, conference table, cabinet tops and other such surfaces shall be cleaned by wiping to be free of dust, lint, dust, dirt, marks, fingerprints, smudges and other substances.

(j) Doors and other Vertical Surfaces. Clean and dust all interior doors including their vertical surfaces, frames, door glass, hardware and kickplates to be free of dust, dirt, marks, fingerprints and smudges.

Door glass shall be cleaned with a glass cleaner. Clean entryway glass up to 7’ in front foyer and front exterior public access door.

(k) Drinking Fountains. Clean and disinfect all porcelain and polished metal surfaces, including the cabinet, percolator orifices and drains. After cleaning, the entire drinking fountain shall be free from streaks, stains, spots, smudges, scale and other obvious soil.

(l) Restroom Services. Restroom services shall consist of the following each time services are performed. All cleaning tasks shall be accomplished to meet the requirements of complete sanitation and disinfectant.

(1) Clean and Disinfect. Completely damp clean and disinfect all surfaces of mop sinks, wash bowls, toilet bowls and seats, urinals, lavatories, showers, shower mats, dispensers, plumbing fixtures, partitions, door, walls, polished exposed piping, mirrors, tile and other such surfaces, using germicidal detergent. Disinfect all surfaces of partitions, stalls, stall doors, entry doors (including handles, kick plates, ventilation grates, metal guards, etc.), and wall areas adjacent to wall mounted lavatories, urinals, and toilets. After cleaning, receptacles will be left free of deposits, dirt, smudges and streaks, soap film, dust, soils, graffiti, scum, and odors. All bright metal finishes such as faucets, pipes, fittings and hardware shall be kept in a bright and clean condition.

(2) De-scale Showers, Toilet Bowls, and Urinals. Required services include cleaning and disinfecting as indicated above, which are performed prior to de-scaling. After de-scaling, the entire surface shall be free from streaks, stains, scale, scum, urine deposits, mineral deposits, and rust stains.

(3) Floor Sweeping and Mopping. After sweeping, and mopping, the entire surface shall be free from litter, dust, and foreign debris, including grout. Grout on wall and floor tiles shall be free of dirt, scum, mildew, residue, etc. Floors shall have a uniform appearance without streaks, swirls, marks, detergent residue, or any evidence of soil, stain, film, or standing water. Easily moveable items shall be tilted or moved aside to sweep and damp mop underneath. Restroom floors shall be wet mopped as necessary, to maintain sanitary conditions and a clean, uniform appearance. Glazed ceramic tile is scrubbed only.

(4) Restroom Trash. All trash receptacles in restrooms, to include those receptacles used for feminine hygiene waste, shall be emptied and returned to their initial location with contractor provided and installed plastic liners. Boxes, cans, paper placed near a trash receptacle and marked “TRASH” shall be removed. All debris or liquids remaining in a trash receptacle due to a leaky plastic trash bag shall be removed.

Trash shall be disposed of in a secured plastic bag. The contractor shall pick up any trash that may fall onto the facility or grounds during the removal of such trash collection. All refuse collected shall be disposed of in the nearest trash dumpster outside the building. Unless otherwise indicated, trash shall be emptied from all wastebaskets. Trash receptacles shall be washed inside and out and shall be odor free.

(5) Re-supply Restrooms. Contractor shall ensure restrooms are stocked so that supplies (paper towels, toilet paper, and soap) do not run out and that dispensers are in working order. No overstocking shall be allowed.

(2) One Time Per Month Services (Items 0002, 0006, and 0010). Services shall be performed one time per month and shall include the services listed below. Furniture or other equipment (including waste containers) moved while performing basic services shall be returned to their original position. This work shall be paid under Bid Schedule Base Item 0002 and Optional Items 0006 and 0010 if awarded.

(a) Trash Containers. Contractor shall wash and scour all waste handling/containing equipment one monthly to preclude odor. The exterior dumpster is not part of this contract.

(b) Wet Cleaning of Slate Floor. Contract shall wet-sweep slate floor areas (except restrooms) with a powered wet-brush rotary machine to clean the slate surface and grout joints from dirt, stains, film and residues. Floor shall be clean and free of stains, watermarks, dirt, miscellaneous residues and marks.

(3) Two Times Per Year (Items 0003, 0007, and 0011). Services shall be performed two times per year and shall include the services listed below. Furniture or other equipment (including waste containers) moved while performing basic services shall be returned to their original position. This work will be paid under Price Schedule Base Item 0003 and Optional Items 0007and 00011 if awarded.

(a) Clean/Shampoo Carpets. A professional carpet-cleaning contractor shall accomplish all cleaning/shampoo by “steam cleaning or hot water” deep dirt extraction methods. Apply a heavy-duty spot remover in heavily soiled areas. Apply required amount of cleaning solution with the extractor machine, extract, and allow carpet to dry before use and use drying fans as needed for drying. After shampooing, the carpeted area will be uniform in appearance and be free of stains and discoloration. All cleaning solutions shall be removed from baseboards, furniture, trash receptacles, chairs, and other similar items. Chairs, trash receptacles, and easily movable items shall be moved to clean carpets underneath, and returned to their original location. No heavy desks, file cabinets or other large furniture will be moved for carpet cleaning. The Contractor will be expected to notify the Corps quality assurance inspector when the carpet is scheduled to be cleaned at least one week in advance.

(b) High Dusting/Cleaning. High cleaning includes cleaning horizontal and vertical surfaces above

7'-0" from floor level including all overhead piping and ceiling areas. All dust, lint, litter, and soil shall be removed from all surfaces. Walls shall be free of dirt, smudges, and markings. Ceilings are to be free of cobwebs and loose dirt.

(c) Cleaning Venetian Blinds. Venetian blinds, including mini-blinds, shall be cleaned free of all dust and embedded dirt.

(4) One Time Per Year (Items 0004, 0008, and 0012). Services shall be performed one time per year and shall include the services listed below. Furniture or other equipment (including waste containers) moved while performing basic services shall be returned to their original position. This work will be paid under Price Schedule Base Item 0004 and Optional Items 0008 and 0012 if awarded.

(a) Cleaning Exterior Glass. Includes all exterior glass surfaces, window frames, sills and sashes from the ground line up. After cleaning all glass surfaces shall be left free of streaks and stains, wiped dry and all adjacent surfaces wiped dry. Contractor will clean window film in accordance with special care instructions. If instructions are not displayed, Contractor will contact the Project’s quality assurance inspector prior to cleaning.

No exterior glass cleaning will be required when exterior temperatures are below 38 degrees.

(b) Cleaning Interior Glass Surfaces. Includes all glass partitions, walls, windows (except clerestory windows), door glass, mirrors, exhibits, framed art/exhibits and adjacent trim in the facility and foyers. After cleaning there shall be no traces of dust, dirt, smudges, film, tape, streaks, watermarks, or other foreign matter.

12. PERIOD OF PERFORMANCE:

Base Year: 1 February 2019 to 31 January 2020 Option Year 1: 1 February 2020 to 31 January 2021 Option Year 2: 1 February 2021 to 31 January 2022

13. INVOICING:

The Government will make monthly payments for work completed. Submit invoices to the Chena Project Office at the address listed below. Invoices shall be submitted no later than the 10th of each month for work performed the prior month. Itemize the invoice based on the applicable line items in the pricing schedule included in the contract.

14. TECHNICAL POINT OF CONTACT:

US Army Corps of Engineers Chena Flood Control Project Attn: CEPOA-CO-O (Levi Lewellyn) PO Box 55270 North Pole, AK 99705

(907) 488-2748

Quality Assurance Surveillance Plan (QASP) 2019 Janitorial Services

Chena River Lakes Flood Control Project

1. Purpose

This Quality Assurance Surveillance Plan is a government-developed document used to determine if the contractor’s performance meets the performance standards contained in the contract. The QASP establishes procedures on how this assessment/inspection process will be conducted. It provides the detailed process for contract oversight:

What will be monitored How monitoring will take place Who will conduct the monitoring How monitoring efforts and results will be documented

The contractor is responsible for implementing and delivering performance that meets contract standards using its Quality Control Plan. The QASP provides the structure for the government’s surveillance of the contractor’s performance to assure that it meets contract standards. It is the government’s responsibility to be objective, fair and consistent in evaluating contractor performance.

The QASP is not part of the contract nor is it intended to duplicate the contractor’s quality control plan. This QASP is a living document. Flexibility in the QASP is required to allow for an increase or decrease in the level of surveillance necessary based on contractor performance.

The government may provide a copy of the QASP to the contractor to facilitate open communication. In addition, the QASP should recognize that unforeseen or uncontrollable circumstances might occur that are outside the control of the contractor.

Bottom line, the QASP should ensure early identification and resolution of performance issues to minimize impact on mission performance.

2. Authority

Authority for issuance of this QASP is provided under Part 46 of the Federal Acquisition Regulation, Inspection of Services clauses, which provides for inspection, acceptance and documentation of the service called for in the contract or order. This acceptance is to be executed by the contracting officer or a duly authorized representative.

3. Roles and Responsibilities

The following personnel shall oversee and coordinate surveillance activities.

Contracting Officer (KO) – The KO shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and shall safeguard the interests of the United States in the contractual relationship. The KO shall also ensure that the contractor receives impartial, fair, and equitable treatment under this contract. Determine the final assessment of the contractor’s performance.

Assigned KO: Christine Dale Organization or Agency: CEPOA-CT Telephone: 907-753-5618 Email: Christine.A.Dale@usace.army.mil

Contracting Officer’s Representative (COR) The COR is responsible for providing continuous technical oversight of the contractor’s performance. The COR uses the QASP to conduct the oversight/surveillance process. The COR shall keep a Quality Assurance file that accurately documents the contractor’s actual performance. The purpose is to ensure that the contractor meets the performance standards contained in the contract. The COR is responsible for reporting early identification of performance problems to the KO. The COR is required to provide an annual performance assessment to the KO which will be used in documenting past performance. The QASP is the primary tool for documenting contractor performance. The COR is not empowered to make any contractual commitments or to authorize any contractual change on the Government’s behalf.

Quality Assurance Evaluator (QAE): An individual designated by the requiring activity, typically the Chena Project Manager, to assist the COR and provide technical oversight of the Contractor’s performance. The QAE’s primary duty is to monitor the Contractor’s performance by physically checking to see that tasks are completed, reports are submitted, and desired outcomes are achieved. When a surveillance observation results in an unacceptable evaluation, the QAE will report the unacceptable performance to the COR. The QAE is not authorized to direct work, offer advice on how the work should be performed, change the contract, or in any way obligate payment of funds by the Government.

4. Performance Requirements and Method of Surveillance

4.1. Contract Surveillance

The goal of the QASP is to ensure that contractor performance is effectively monitored and documented. The COR’s contribution is their professional, non-adversarial relationships with the KO, PM, QAE and the contractor, which enables positive, open and timely communications. The foundation of this relationship is built upon objective, fair, and consistent COR evaluations of contractor performance against contract requirements. The COR uses the methods contained in this QASP to ensure the contractor is in compliance with contract requirements. The COR function is responsible for a wide range of surveillance requirements that effectively measure and evaluate the contractor’s performance. Additionally, this QASP is based on the premise that the contractor, not the government, is responsible for management and QC/QA actions to successfully meet the terms of the contract.

4.2. Surveillance Matrix

The below surveillance matrix is the list of performance objectives and standards that must be performed by the contractor. This matrix details the method of surveillance the COR will use to validate and inspect these performance elements. Inspection of each element will be documented in the COR file.

Performance objectives define the desired outcomes. Performance Standards define the level of service required under the contract to successfully meet the performance objective. The inspection methodology defines how, when, and what will be assessed in measuring performance. The Government performs surveillance, using this QASP, to determine the quality of the contractor’s performance as it relates to the performance element standards. The Performance Requirement Summary (PRS) should be used to form the foundation of the COR’s inspection checklist.

Random inspections by the QAE, in addition to complaints from project personnel, will serve as the surveillance method. If the QAE discovers deficiencies and/or receives complaints, the QAE will pass them on to the Contractors Quality Control Manager for correction. These are the criteria against which the performance will be evaluated.

Performance Objective

Performance Standard

Allowable Number of Discrepancies/ Corrections

Surveillance Method

Two Times Per Week Services

Perform cleaning services to the standards and requirements under this frequency category outlined within the Scope of Work.

1 area requiring correction or rework per contract

Random inspection/project personnel complaint

One Time Per Month Services

Perform cleaning services to the standards and requirements under this frequency category outlined within the Scope of Work.

1 area requiring correction or rework per contract

Random inspection/project personnel complaint

Two Times Per Year Services

Perform cleaning services to the standards and requirements under this frequency category outlined within the Scope of Work.

1 area requiring correction or rework per contract

Random inspection/project personnel complaint

One Time Per Year Services

Perform cleaning services to the standards and requirements under this frequency category outlined within the Scope of Work.

1 area requiring correction or rework per contract

Random inspection/project personnel complaint

4.3. QAE Performance Assessment Report (attached)

4.4. Contractor Discrepancy Report (attached)

11. CONTRACTOR PERFORMANCE SUMMARY

CONTRACT DISCREPANCY REPORT

For use of this form, see DA PAM 5-20; the proponent agency is ACSIM.

1. CONTRACT NUMBER

2. TO: (Contractor and Manager Name) 3. FROM: (Name of QAE)

DATES

PREPARED ORAL NOTIFICATION RETURNED BY CONTRACTOR ACTION COMPLETE

4. DISCREPANCY OR PROBLEM (Describe in Detail: Include reference in PWS / Directive: Attach continuation sheet if necessary.)

5. SIGNATURE OF CONTRACTING OFFICER

6. TO: (Contracting Officer) 7. FROM: (Contractor)

8. CONTRACTOR RESPONSE AS TO CAUSE, CORRECTIVE ACTION AND ACTIONS TO PREVENT RECURRENCE. ATTACH CONTINUATION SHEET IF NECESSARY. (Cite applicable Q.A. program procedures or new A.W. procedures.)

9. SIGNATURE OF CONTRACTOR REPRESENTATIVE 10. DATE

11. GOVERNMENT EVALUATION (Acceptance, partial acceptance, rejection: attach continuation sheet if necessary)

12. GOVERNMENT ACTIONS (Payment deduction, cure notice, show cause, other.)

CLOSE OUT

CONTRACTOR

NOTIFIED

NAME AND TITLE SIGNATURE DATE

QAE

CONTRACTING

OFFICER

DA FORM 5479, MAR 2008 PREVIOUS EDITIONS ARE OBSOLETE.

APD LC v1.01ES

Proposal Submission Requirements and Basis of Contract Award

Janitorial Services, 2019-2021 Chena River Lakes Flood Control Project

North Pole, Alaska

This is a “Lowest Price Technically Acceptable (LPTA)” solicitation. The Government will evaluate the proposals in accordance with the criteria described herein and award the contract to the responsible Offeror whose proposal is determined to represent the LPTA proposal. The Government will evaluate technical proposals in accordance with the criteria described herein and will award a contract to the LPTA Offeror. Award will be made on the basis of the lowest evaluated price of those proposals that are deemed Acceptable. Proposals receiving an “Unacceptable” rating for Factor 1 below will be excluded from consideration for award.

The evaluation factors for this action are:

VOLUME 1 – TECHNICAL PROPOSAL

Factor Location Description Rating

Factor 1 Vol. 1 Experience and Qualifications Acceptable/Unacceptable

Adjective Ratings: The following adjective ratings will be used in the evaluation of Factor 1 (Experience and Qualifications).

Acceptable (A): The proposal meets minimum requirements of the solicitation.

Unacceptable (U): The proposal does not meet the requirements of the solicitation.

VOLUME 2 – PRICE PROPOSAL

Factor Location Description Evaluation

Factor 2 Vol. 2 Price *Lowest Price

*EVALUATION OF OPTIONS: The Government will evaluate offers for award purposes by adding the total price for all options to the total price for the basic requirement. Evaluation of options will not obligate the Government to exercise the option(s).

PROPOSAL EVALUATION CRITERIA

Proposals will be evaluated in accordance with the selection criteria below.

The Contractor should prepare their proposal based on information provided in the solicitation documents and which demonstrated their capability to successfully execute the required services. The Government will evaluate the offeror’s experience, qualifications and price in accordance with the criteria described herein.

Volume 1, Factor 1: Experience and Qualifications. Submit a proposal that demonstrates the offeror has the experience and qualifications listed below. The Experience and Qualifications description shall be no longer than four (4) pages in length and shall specifically address the following:

1. Describe at least two (2) examples within the past five (5) years of relevant work experience that demonstrates the ability to successfully meet the contract requirements outlined within the Scope of Work.

The evaluation standard has been met when the proposal demonstrates that the offeror has the number of examples and relevant types of experience indicated above.

Volume 2, Factor 2: Price. Submit a properly filled out price schedule.

INSPECTION AND ACCEPTANCE TERMS

Supplies/services will be inspected/accepted at:

CLIN INSPECT AT INSPECT BY ACCEPT AT ACCEPT BY

0001 N/A N/A N/A Government 0002 N/A N/A N/A Government 0003 N/A N/A N/A Government

DELIVERY INFORMATION

CLIN DELIVERY DATE QUANTITY SHIP TO ADDRESS DODAAC /

CAGE

0001 POP 01-FEB-2019 TO

31-JAN-2020

N/A N/A

0002 POP 01-FEB-2020 TO

31-JAN-2021

0003 POP 01-FEB-2021 TO

31-JAN-2022

CLAUSES INCORPORATED BY REFERENCE

52.204-7 System for Award Management JUL 2013 52.212-1 Instructions to Offerors--Commercial Items JAN 2017 52.212-4 Contract Terms and Conditions--Commercial Items OCT 2018 52.223-4 Recovered Material Certification MAY 2008 252.203-7000 Requirements Relating to Compensation of Former DoD

Officials

SEP 2011

252.203-7005 Representation Relating to Compensation of Former DoD Officials

NOV 2011

252.204-7004 Alt A System for Award Management Alternate A FEB 2014 252.232-7003 Electronic Submission of Payment Requests and Receiving

Reports

JUN 2012

252.232-7010 Levies on Contract Payments DEC 2006 252.244-7000 Subcontracts for Commercial Items JUN 2013

CLAUSES INCORPORATED BY FULL TEXT

52.212-2 EVALUATION--COMMERCIAL ITEMS (OCT 2014)

(a) The Government will award a contract resulting from this solicitation to the responsible offeror whose offer conforming to the solicitation will be most advantageous to the Government, price and other factors considered. The following factors shall be used to evaluate offers:

Offers will be technically evaluated in accordance with the requirements set forth in the Performance Work Statement. Award will be made to the lowest-priced technically acceptable offeror. The Government reserves the right to make award on the initial offer received without discussions.

(b) Options. The Government will evaluate offers for award purposes by adding the total price for all options to the total price for the basic requirement. The Government may determine that an offer is unacceptable if the option prices are significantly unbalanced. Evaluation of options shall not obligate the Government to exercise the option(s).

(c) A written notice of award or acceptance of an offer, mailed or otherwise furnished to the successful offeror within the time for acceptance specified in the offer, shall result in a binding contract without further action by either party. Before the offer's specified expiration time, the Government may accept an offer (or part of an offer), whether or not there are negotiations after its receipt, unless a written notice of withdrawal is received before award.

(End of provision)

52.212-3 OFFEROR REPRESENTATIONS AND CERTIFICATIONS--COMMERCIAL ITEMS (NOV 2017)

The Offeror shall complete only paragraph (b) of this provision if the Offeror has completed the annual representations and certification electronically via the System for Award Management (SAM) Web site located at https://www.sam.gov/portal. If the Offeror has not completed the annual representations and certifications electronically, the Offeror shall complete only paragraphs (c) through (u) of this provision.

(a) Definitions. As used in this provision --

“Economically disadvantaged women-owned small business (EDWOSB) Concern” means a small business concern that is at least 51 percent directly and unconditionally owned by, and the management and daily business operations of which are controlled by, one or more women who are citizens of the United States and who are economically disadvantaged in accordance with 13 CFR part 127. It automatically qualifies as a women-owned small business eligible under the WOSB Program.

"Forced or indentured child labor" means all work or service-

(1) Exacted from any person under the age of 18 under the menace of any penalty for its nonperformance and for which the worker does not offer himself voluntarily; or

(2) Performed by any person under the age of 18 pursuant to a contract the enforcement of which can be accomplished by process or penalties.

“Highest-level owner” means the entity that owns or controls an immediate owner of the offeror, or that owns or controls one or more entities that control an immediate owner of the offeror. No entity owns or exercises control of the highest level owner.

“Immediate owner” means an entity, other than the offeror, that has direct control of the offeror. Indicators of control include, but are not limited to, one or more of the following: Ownership or interlocking management, identity of interests among family members, shared facilities and equipment, and the common use of employees.

“Inverted domestic corporation” means a foreign incorporated entity that meets the definition of an inverted domestic corporation under 6 U.S.C. 395(b), applied in accordance with the rules and definitions of 6 U.S.C. 395(c).

“Manufactured end product” means any end product in product and service codes (PSCs) 1000-9999, except--

(1) PSC 5510, Lumber and Related Basic Wood Materials;

(2) Product or Service Group (PSG) 87, Agricultural Supplies;

(3) PSG 88, Live Animals;

(4) PSG 89, Subsistence;

(5) PSC 9410, Crude Grades of Plant Materials;

(6) PSC 9430, Miscellaneous Crude Animal Products, Inedible;

(7) PSC 9440, Miscellaneous Crude Agricultural and Forestry Products;

(8) PSC 9610, Ores;

(9) PSC 9620, Minerals, Natural and Synthetic; and

(10) PSC 9630, Additive Metal Materials.

“Place of manufacture” means the place where an end product is assembled out of components, or otherwise made or processed from raw materials into the finished product that is to be provided to the Government. If a product is disassembled and reassembled, the place of reassembly is not the place of manufacture.

“Predecessor” means an entity that is replaced by a successor and includes any predecessors of the predecessor.

“Restricted business operations” means business operations in Sudan that include power production activities, mineral extraction activities, oil-related activities, or the production of military equipment, as those terms are defined in the Sudan Accountability and Divestment Act of 2007 (Pub. L. 110-174). Restricted business operations do not include business operations that the person (as that term is defined in Section 2 of the Sudan Accountability and Divestment Act of 2007) conducting the business can demonstrate--

(1) Are conducted under contract directly and exclusively with the regional government of southern Sudan;

(2) Are conducted pursuant to specific authorization from the Office of Foreign Assets Control in the Department of the Treasury, or are expressly exempted under Federal law from the requirement to be conducted under such authorization;

(3) Consist of providing goods or services to marginalized populations of Sudan;

(4) Consist of providing goods or services to an internationally recognized peacekeeping force or humanitarian organization;

(5) Consist of providing goods or services that are used only to promote health or education; or

(6) Have been voluntarily suspended.

“Sensitive technology”--

(1) Means hardware, software, telecommunications equipment, or any other technology that is to be used specifically--

(i) To restrict the free flow of unbiased information in Iran; or

(ii) To disrupt, monitor, or otherwise restrict speech of the people of Iran; and

(2) Does not include information or informational materials the export of which the President does not have the authority to regulate or prohibit pursuant to section 203(b)(3) of the International Emergency Economic Powers Act (50 U.S.C. 1702(b)(3)).

“Service-disabled veteran-owned small business concern”--

(1) Means a small business concern--

(i) Not less than 51 percent of which is owned by one or more service-disabled veterans or, in the case of any publicly owned business, not less than 51 percent of the stock of which is owned by one or more service-disabled veterans; and

(ii) The management and daily business operations of which are controlled by one or more service-disabled veterans or, in the case of a service-disabled veteran with permanent and severe disability, the spouse or permanent caregiver of such veteran.

(2) Service-disabled veteran means a veteran, as defined in 38 U.S.C. 101(2), with a disability that is service-connected, as defined in 38 U.S.C. 101(16).

“Small business concern” means a concern, including its affiliates, that is independently owned and operated, not dominant in the field of operation in which it is bidding on Government contracts, and qualified as a small business under the criteria in 13 CFR Part 121 and size standards in this solicitation.

“Small disadvantaged business concern”, consistent with 13 CFR 124.1002, means a small business concern under the size standard applicable to the acquisition, that--

(1) Is at least 51 percent unconditionally and directly owned (as defined at 13 CFR 124.105) by--

(i) One or more socially disadvantaged (as defined at 13 CFR 124.103) and economically disadvantaged (as defined at 13 CFR 124.104) individuals who are citizens of the United States; and

(ii) Each individual claiming economic disadvantage has a net worth not exceeding $750,000 after taking into account the applicable exclusions set forth at 13 CFR 124.104(c)(2); and

(2)…