DRAFT PWS LAUNDRY SERVICES.pdf

Draft PERFORMANCE WORK STATEMENT (PWS)

Laundry Service Contract

Army Field Service Battalion

(AFSB)

Fort Hood, Texas 76544

PART 1

GENERAL INFORMATION

1. GENERAL: This is a non-personnel services contract to provide laundry services with pickup and delivery at the designated locations on Fort Hood, which consists of the Main cantonment, and North Fort Hood areas. The Government will not exercise any supervision or control over the contract service providers performing the services herein.

Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: The contractor shall perform the necessary services to clean, wash, dry, iron, and package textiles, garments, linens, Organizational Clothing and Individual Equipment (OCIE) items for Active Army units, Reserve Components units such as Army Reserves, Army National Guard, Air National Guard, Naval Reserve and inter-service units such as the United States Marine Corps (USMC), United States Navy (USN), United States Air Force (USAF), United States Coast Guard (USCG) and other agencies of the Federal Government as defined in this Performance Work Statement except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.

1.2 Background: The Army Sustainment Command (ASC) provides Laundry Services to clean and fold textiles, garments, linens, Organizational Clothing and Individual Items (OCIE) and fabrics for active or reserve components on a direct or reimbursable basis. Laundry cleaning operations are primarily governed by AR 210-130.

ASC provides manpower and contracts for L&DC at specific installations, both CONUS and OCONUS.

1.3 Objectives: The contractor shall operate and manage the laundry function for pick-up service at unit locations, laundering, warehousing, and delivery in accordance with AR 710-2, DOD 4145-19-R and other regulatory requirements.

1.4 Scope: The Contractor shall furnish labor, supervision, transportation for pick-up and delivery services, supplies, vehicles, tools, materials, facilities, and equipment (except as specified in this contract as Government-furnished) necessary for the performance of organizational bulk laundry services at Fort Hood. This contract includes functions, tasks, and responsibilities normally inherent to a laundry cleaning facility. The Contractor shall receive, account for, process and return articles tendered for laundering.

The contractor shall launder according to specifications as listed in “Textile Laundering Technology” book published by the Textile Rental Services Association (TRSA) of America, dated 2005. Army Wash Instructions (See Technical Exhibit B) show Army provided Wash Instructions on new items as they are received from new manufacturers and best standard commercial laundry cleaning practices. The Contractor shall establish and maintain a system of records to quantify work and shall prepare administrative correspondence and reports incidental to the work covered in this contract. Services shall be performed in compliance with the standards as contained or referenced in this contract.

The Contractor shall schedule and manage operations to maximize responsiveness, efficiency, and economy to the Fort Hood community.

1.5 Period of Performance: The period of performance shall be for one (1) Base Year of 12 months and four (4) 12-month option years. The Period of Performance reads as follows, however, dates are tentative and subject to change:

Base Year: 1 May 2020 – 30 Apr 2021 Option Year One: 1 May 2021 – 30 Apr 2022 Option Year Two: 1 May 2022 – 30 Apr 2023 Option Year Three: 1 May 2023 – 30 Apr 2024 Option Year Four 1 May 2024 – 30 Apr 2025

1.6 General Information

1.6.1 Quality Control: The contractor shall formulate and implement a quality control program that outlines the contractors’ goals, objectives and standards, and a Quality Control Plan (QCP) that details the methods, procedures, and processes used to meet customers, regulatory, and the contractors quality processes. The contractor’s Quality Control Program shall emphasize deficiency prevention over deficiency detection, be compliant and corrective actions through the life of the contract. The contractor’s quality control program is the means by which he assures himself that his work complies with the requirement of the contract.

1.6.2 Quality Control Plan: The Contractor shall implement a complete quality control program that identifies potential and actual problem areas in providing requirements of the contract as specified and results in corrective action throughout the life of the contract. The Quality Control Plan (QCP) shall be provided to the Contracting Officer and Contracting Officer Representative by the Contract Manager or Alternate Contract Manager for review and acceptance within five (5) working days after the contract award.

Changes to the QCP shall be submitted to the Contracting Officer and Contracting Officer Representative no later than five (5) calendar days prior to the effective date of the change. The basis of the plan is that the Contractor is responsible for quality. All methods, procedures, and forms shall support this concept. The QCP shall:

1.6.2.0 Be structured to assure independence from any other parts of the Contractor’s organization

1.6.2.1 Have direct accountability to the Contractor’s top management;

1.6.2.2 Address overall project management and administration;

1.6.2.3 Be a comprehensive program to plan and deliver quality services to the Government;

1.6.2.4 Cover all services described in this contract, prioritize services, and concentrate on the most important services;

1.6.2.5 Describe a method acceptable to the Government of identifying deficiencies in the quality of services performed under this Contract before the level of performance becomes unacceptable and address processes for corrective actions without dependence upon Government direction;

1.6.2.6 Establish an inspection system covering all services required by this contract. This shall specify areas to be inspected on both a scheduled or unscheduled basis and the title of the individual who will do the inspection;

1.6.2.7 Contain specific quality control techniques for contract services identified in the Performance Requirements Summary (PRS), and Inspection of Services Clause.

The quality control methods shall be comprehensive and adaptable to the reporting systems of the QCP;

1.6.2.8 Include a customer complaint feedback system for the correction of validated complaints and to inform the customer of corrections. The QCP shall describe how users or other interested parties may identify problem areas or situations to the Contractor. The customer complaint program shall be compatible with the reporting and communications systems of the QCP;

1.6.2.9 Require documentation of all Contractor quality control inspections and corrective actions be maintained by the Contractor throughout the term of this contract. Inspection documents shall be made available to the Contracting Officer and Contracting Officer Representative in a reasonable timeframe specified by the Contractor (example: 2 normal working days);

1.6.2.10 Describe methods of direct and indirect communications with the Government regarding the performance of the contract. Informal communications shall be addressed.

1.6.2.11 The contractor shall develop internal and external standard operating procedures (SOP’s) for management and function areas under this contract. The contactor shall review and update all SOPs semi-annually (beginning and middle of the period of performance) or when changes are necessary and submit revised external SOPs, with a summary of changes for maintenance, transportation, and supply, to the COR and the KO for review and approval. The SOP’s shall contain procedures that are in accordance with regulations listed in Sections 4 through 6 of the PWS. All external SOPs shall be made available to customers and the Government electronically. Additional requirements for specific SOPs are included in the individual functional areas of this PWS. The contractor shall make available to the Government all documentation or records that impact the quality of the product or service offered to the Government. Contractor shall furnish one

(1) original and two (2) copies of their SOP to the Government. The SOP shall become Government property at the time of delivery. The SOP shall not contain any of the contractor’s propriety information. See deliverable section 7.1.2 regarding the Contractor’s frequency of delivery.

1.6.2.12 Interactive Customer Evaluation (ICE) is the Army’s web-based customer feedback system. The contractor shall provide responses to the Director, Army Field Support Battalion- Hood (AFSBN-Hood) and COR within 2 business days after receiving an ICE comment from a supported activity. The contractor shall provide a response to all ICE comments provided to them by the Government or supported activity.

1.6.2.13 The contractor shall address the use of best practices to reduce costs and improve efficiencies. The contractor shall provide documented results, to include cost avoidance, implementation of best practices. The use of any additional internal quality processes, beyond what is required in paragraph 1.6.1, will be considered incidental to this effort and will not be directly reimbursable.

1.6.2.14 The contractor shall be responsible for costs associated with any re-work that is due to incomplete, incorrect, or improper tasks performed by its personnel.

The contractor will implement a tracking system that accounts for its re-work separately from re-work that is not caused by the contractor personnel.

1.6.3 Quality Assurance: The Government will monitor the Contractor’s performance under this contract using the quality assurance procedures specified in the Quality Assurance Surveillance Plan (QASP). All work performed under this contract will be subject to inspection at all times by the Government. The Government will evaluate the contractor’s performance under this contract in accordance with the QASP. This plan is primarily focused on what the Government will do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance and the minimum acceptable defect rates(s).

1.6.4 Recognized Holidays: The Federal Government observes the following holidays and except for emergencies, 24/7 operations, or as otherwise noted in this PWS or subsequent modifications, Government personnel in CONUS locations (to include Alaska and Hawaii) will not be available on the following days:

New Year’s Day First day of January Martin Luther King, Jr. Birthday Third Monday of January Presidents Day Third Monday of February Memorial Day Last Monday of May Independence Day Fourth day of July Labor Day First Monday of September Columbus Day Second Monday of Oct.

Veterans Day 11th day of November (or as

Observed) Thanksgiving Day Fourth Thursday of November Christmas Day 25th day of December

1.6.5 Hours of Operation: The contractor shall be responsible for conducting business, between the hours of 7:30 a.m. to 4:00 p.m.; Monday through Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. For other than firm fixed price contracts, the contractor shall not be reimbursed when the government facility is closed for the above reasons. The Contractor shall at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.6.6 Place of Performance: The location(s) for pick up and dropped off under this contract will be conducted at North, and Main cantonment Fort Hood area (See Technical Exhibit E).

1.6.7 Type of Contract: The government will award a Firm-Fixed-Price Contract.

1.6.8 Security Requirements: Contractor personnel entering Fort Hood shall abide by all security regulations. Contractor personnel and property shall be subject to search and seizure upon entering the confines of Fort Hood, while on Fort Hood, and upon leaving the confines of Fort Hood.

1.6.8.1 PHYSICAL Security: The contractor employees shall comply with applicable installation/facility access including local security policies and procedures (provided by the Contracting Officer Representative). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by the installation Provost Marshal Office, Director of Emergency Services, or Security Office. The contractor workforce shall comply with all personal identity verification requirements. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.6.8.2 Key Control: Key control is not required under this contract.

1.6.8.3 Search and Seizure: Contractor personnel and property shall be subject to search and seizure upon entering the confines of Fort Hood, Texas, while on Fort Hood, Texas, and upon leaving the confines of Fort Hood, Texas.

1.6.8.4 Environmental: Contractor shall at all times comply with environmental laws in accordance with Fort Hood (FH) Regulation 200-1 (see PWS section PWS 6.2). The Government will not be held responsible for any failure by the Contractor.

1.6.8.5 Installation Access: The Contractor shall be responsible for ensuring all Contractor personnel authorized to perform work under this contract obtain installation access as required by DOD Directive 4630.5. Government-furnished identification shall be returned to the Government when the employee no longer performs work for the Contractor under this contract.

1.6.8.6 Vehicle Registration: Vehicles entering Fort Hood shall have a valid state license and shall be registered at the Fort Hood, Texas Visitor Control Center, and Building 69012 on Fort Hood. Vehicles shall be registered prior to the commencement of contract work.

The Contractor shall maintain current all State licenses, registrations, and insurances during the time that vehicles are in use on this installation for the category of the vehicles being operated. All vehicles shall comply with FH 190-5 Fort Hood Traffic Code. Contractor personnel shall return registration passes to the Fort Hood Texas Visitor Control Center, Building 69012 on Fort Hood within two (2) workdays after termination or completion of work under this contract.

1.6.8.7 Vehicle License and Operation: Contractor personnel operating motor vehicles on the installation shall have a valid state operator’s license for the category of vehicle being operated and shall comply with FH Reg. 190-5, Fort Hood Traffic Code, 30 May 2006 regarding motor vehicle use on the installation.

1.6.8.8 Contractor Vehicle Identification: Contractor vehicles shall be identified with the Contractor's company name in 3-inch block letters of a color, which contrasts with its background, on two parallel sides of the vehicle. Contractors operating multiple Contractor owned vehicles on the installation may be required to place identifying numbers on the front and rear bumpers of the vehicles. Contractor vehicles shall not be marked similarly to Government property. The contractor shall provide a list of vehicles (with their corresponding unique identification numbers) to the Contracting Officer and Contracting Officer Representative within 5 working days after the contract award and one day after any vehicle changes.

1.6.9 Special Qualifications: All contractor employees requiring access to Army installations, facilities, or controlled access areas shall complete AT Level I awareness training in accordance with dates specified in Antiterrorism, OPSEC, IA Training. The contractor shall submit certificates of completion for each affected contractor employee to the COR within ten (10) calendar days after completion of training by all employees.

AT Level I awareness training is available at https://jkodirect.jten.mil.

1.6.10 Post Award Conference/Periodic Progress Meetings: The Contracting Officer may require the Contract Manager to meet with the Contracting Officer, and Contracting Officer Representative (COR), as deemed necessary. Written minutes of such meetings will be recorded by the Government and signed by the Contract Manager, Contracting Officer, and Contracting Officer Representative and distributed within five (5) workdays after the meeting. The Contractor may request a meeting with the Contracting Officer or COR when the Contractor believes such a meeting is necessary. Written minutes of such meetings shall be recorded by the Contractor and signed by the Contract Manager or Alternate Contract Manager, the Contracting Officer, and Contracting Officer Representative; and distributed within five (5) workdays after the meeting. In either case, if the Contractor does not concur with any portion of the minutes, recorded by the Government or the Contractor, such nonoccurrence shall be provided in writing to the Contracting Officer within two (2) calendar days following receipt of the minutes.

1.6.11 Contracting Officer Representative (COR): The (COR) will be identified by a separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.12 Key Personnel: The follow personnel are considered key personnel by the government: Contract Manager, Alternate Contract Manager, and Driver. The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of the contract manager and alternate contract manager who shall act for the contractor when the contract manager is absent shall be designated in writing to the Contracting Officer and the Contracting Officer Representative. The contract manager or alternate contract manager shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate contract manager shall be available between 7:30 am to 4:00 pm, Monday thru Friday except Federal holidays or when the government facility is closed for administrative reasons.

1.6.12.1 Qualifications for Key Personnel: The Contractor's Contract Manager and Alternate Contract Manager shall each possess three years of specialized experience in supervising, administering and managing a laundry operation.

1.6.13 Identification of Contractor Employees: Contractor personnel performing pickup and delivery services shall wear Contractor provided identification badges displaying at a minimum: company name, employee name, employee photo, contract title, contract number, contract expiration date, employee’s position (job title) and “Laundry Services.”

Identification badges shall be worn on the front upper outer garment and visible at all times. The Contractor shall provide a list of employees who will perform pickup and delivery service five workdays prior to contract start to the Contracting Officer and Contracting Officer Representative; subsequent changes one day prior to implementation.

1.6.14 Contractor Travel: Contractors are required to travel within the pickup and drop off point around the Fort Hood area in accordance with the locations established in Technical Exhibit E.

1.6.15 Other Direct Costs: Expenses associated with training activities are not required under this contract.

1.6.16 Data Rights: The Government has unlimited rights to all documents/material produced under this contract. All documents and materials produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.6.17 Organizational Conflict of Interest: The Contractor shall not employ any person who is an employee of the United States Government or the Department of Defense, either military or civilian if such employment would create a conflict of interest or be contrary to the policies contained in Department of Defense (DOD) Joint Ethics Regulation (JER), DOD 5500.7-R. The contractor shall be responsible for any subcontract management necessary to integrate work performed on this requirement and shall be responsible and accountable for subcontractor performance on this requirement.

The prime contractor shall manage work distribution to ensure there are no Organizational Conflict of Interest (OCI) considerations. Contractors may add subcontractors to their team after notification to the Procuring Contracting Officer (PCO) or Contracting Officer Representative (COR). Cross teaming may or may not be permitted.

1.6.18 Phase in / Phase out Period: There is no phase in/ phase out periods under this contract.

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS

2.1.1. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract.

Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.6. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.8. QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9. QUALITY ASSURANCE Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11. SUBCONTRACTOR. One that enters into a contract with a prime contractor.

The Government does not have privity of contract with the subcontractor.

2.1.12. WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.13. WORK WEEK. Monday through Friday, unless specified otherwise.

2.2. ACRONYMS:

ACOR Alternate Contracting Officer's Representative AFARS Army Federal Acquisition Regulation Supplement AR Army Regulation CCE Contracting Center of Excellence CFR Code of Federal Regulations CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative CIF Central Issue Facility DA Department of the Army DFARS Defense Federal Acquisition Regulation Supplement DOD Department of Defense DPW Department of Public Works FAR Federal Acquisition Regulation FCON Force Protection Condition GFSU Garrison Food Service Uniform ICE Interactive Customer Evaluation JER Joint Ethics Regulation OCIE Organizational Clothing and Individual Equipment ODC Other Direct Costs IOTV Improved Outer Tactical Vest OTV Outer Tactical Vest POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program TE Technical Exhibit

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Services: The Contractor shall furnish all property, equipment, and services necessary to fulfill the requirements of this contract, reference Technical Exhibit B and D. Laundry and Linen Cleaning Contract Equipment. All Contractor furnished property and services shall meet applicable Federal, Department of Defense, Army, and Texas laws, standards, codes and directives.

3.2. Facilities: The Government will not provide facilities in support of this contract.

3.3. Utilities: The Government will not provide utilities in support of this contract.

3.4. Equipment: The Contractor shall provide vehicles for the performance of services on this contract. The Contractor shall be responsible for maintenance, repair, Petroleum, Oil, and Lubricants of Contractor furnished vehicles.

PART 4

CONTRACTOR FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General: The contractor shall furnish all supplies, equipment, facilities, and services required to perform work under this contract that are not listed in Section 3 of this PWS.

4.2 Secret Facility Clearance: Secret Clearance Facility is not required under this contract.

4.3 Materials: The Contractor shall use and maintain all supplies in accordance with paragraph 1.4 of this PWS.

4.4 Equipment: The Contractor shall demonstrate the ability to perform the Laundry for OCIE, GFSU and Linen cleaning services for the estimated workload of this requirement, and address the requirement for cleaning laundry and linens, to include cleaning Outer Tactical Vest/Improved Outer Tactical Vest (OTV/IOTV), by specifically providing the quantity and capacity of equipment necessary to support this requirement (See TE C).

PART 5

SPECIFIC TASKS

5. Specific Tasks:

5.1. Basic Services. The Contractor shall furnish all labor, management, supervision, facilities, equipment, utilities, materials, transportation and other services necessary, to include but not limited to, meeting pickup and delivery schedules, delivering correct quantities of clean laundry and linen properly finished and packaged, to perform Laundry and Linen services to III Corps and Fort Hood active, reserve, and National Guard units and activities located at or training at Fort Hood, Texas. The Contractor shall perform to the standards and specifications in this performance work statement. The workload in Technical Exhibit A is anticipated to remain at this level of support for the foreseeable future with the exception that workload could fluctuate due to unit mobilization, training, and deployment, or Army force structure changes.

5.2. The Contractor shall clean OTV/ IOTV OCIE Items.

5.2.1 The contractor shall arrive at the Central Issue Facility (CIF) located at building 89010, Bay 5, Clarke Road, Fort Hood. Holidays or weather delays of 24 hours or more shall be performed on the next workday. Laundry Tickets (TE D) shall be in three (3) copies and distributed as follows: one copy to IOTV OCIE supply representative, one copy for the contractor files, and one copy is provided to the Contracting Officer Representative with the monthly invoices.

5.2.2 All items shall be laundered in accordance with the Government/manufacturer's instructions. Each item shall be clean (free of soil, spots, water-soluble stains), bacteria, fungi, and other microorganisms, odor and lint-free. During the cleaning process, the contractor shall launder the OTV/IOTV in accordance with laundering requirements, (reference TE B). All items shall be thoroughly dried. Specifically, the contractor shall:

1) Remove dirt from the outer surface using a cloth or soft bristle brush IOTV.

2) Hand wash IOTV, individual component carrier covers only, in cold or lukewarm water, using mild detergent soap. Do not use chlorine bleach, yellow soap, cleaning fluids or solvents, which will deteriorate or discolor the item.

3) Rinse the outer shell and covers thoroughly in clean, lukewarm water for IOTV.

4) Air dry indoors or in a shade, away from heat sources for IOTV.

5) Do not attempt to dye item or fix discolorations for IOTV.

5.2.3 EXCEPTIONS TO HANDWASHING OTV/IOTV. Exception for machine washing is authorized only for the IOTV individual component carrier covers by using a solid mount computer controlled wet cleaning system, Wascomat Model EXSM-230C or equivalent (See TE C). Place washable Outer Tactical Vest/Improved Outer Tactical Vest (OTV/IOTV) cover/vest in a perforated laundry bag (TE B). Each laundry bag shall hold only one IOTV. The washing, drying, and care procedures for the IOTV are listed in TE B. A trail sample is deemed acceptable to the government. If the contractor chooses to use a front-loading machine, a test run of 100 garments will be completed and inspected by the Contracting Officer or Contracting Officer Representative to determine acceptability. If found unacceptable, hand washing must be used.

5.2.4 All IOTV OCIE items turned in for laundering shall be completed and returned within three (3) workdays. Contractor shall return any lost OTV, IOTV, OCIE items to the COR. Finished items shall be protected from any contaminants that would require items to be re-cleaned. All items that fail to meet quality standards shall be returned for re-cleaning at no additional costs.

5.2.5 Vehicles used to transport soiled items shall be sanitized before using it for the delivery of clean items. The contractor shall allow access to laundry facilities by any Government agency or individuals authorized access by the Contracting Officer. During this time of access, the Contract Manager or Alternate Contract Manager shall be present.

5.3. The Contractor shall provide laundry services for Organizational Linen Items

5.3.1 The contractor shall arrive at unit location based on previously arranged appointment schedule, conduct concurrent count with unit personnel and load Linen items into their truck. Deviations beyond one hour before or after scheduled time shall be coordinated with unit personnel in advance. Holidays or weather delays of 24 hours or more shall be performed on the next workday.

5.3.2 All items shall be laundered in accordance with the Government/manufacturer's instructions. All linens (sheets, pillowcases, mattress covers/pads, bedspreads, and blankets) and pillows shall be clean (free of soil, spots, water-soluble stains, bacteria, fungi), odor and lint-free.

5.3.3 All sheets and pillowcases shall be flatwork ironed, dried and folded. Blankets shall be cleaned in accordance with the care labels and instructions. All finished items shall be dried, folded and bundled (10 sheets, 25 pillowcases, 10 mattress covers/pads, and 5 blankets/bedspreads). Finished products shall be protected from any contaminants that would require items to be re-cleaned.

5.3.4 The contractor shall conduct an initial screening of soiled linen during the laundering process for rips, tears, loose seams, excessively soiled or stained items. The contractor shall then coordinate for exchange with DPW- Furniture Management Branch using contractor supplied recyclable, tri-wall, cardboard box, 4 foot by 4 foot, that are stackable on pallet.

5.4 The Contractor shall provide Laundry Services for Garrison Food Service Uniforms (GFSU)

5.4.1. The contractor shall arrive at unit location based on previously arranged appointment schedule, conduct concurrent count with unit personnel and load Linen items into their truck. Deviations beyond one hour before or after scheduled time shall be coordinated with unit personnel in advance. Holidays or weather delays of 24 hours or more shall be performed on the next workday.

5.4.2. Laundry Tickets (TE D) shall be in three (3) copies and distributed as follows:

one copy to unit supply representative, one copy for the contractor files, and one copy is provided to the Contracting Officer Representative with the monthly invoices.

5.4.3. All items shall be laundered in accordance with Government/ manufacturer's instructions. Each item shall be clean (free of soil, spots, water-soluble stains), bacteria, fungi and other microorganisms, odor and lint free. All items shall be thoroughly dried.

5.4.4. All GFSU items turned in for laundering will be completed and returned within three (3) work days. Government items found will be returned to the Laundry COR.

Finished items shall be protected from any contaminants that would require items to be re-cleaned.

5.4.5. Items shall be returned tangle free to provide ease of item count and in a manner to preserve the cleanliness of the finished work during all phases of handling and transit.

5.4.6. The contractor shall maintain strict accountability of Government-owned items to ensure units receive the same items they turned-in for laundering. All items that fail to meet quality standards shall be returned for re-cleaning at no additional costs.

5.5 The Contractor shall provide Repairs to OCIE, Organizational, and GFSU Items damaged while in their Custody

5.5.1. The contractor shall replace missing buttons on garments. Small rips and tears (one inch or less) shall be mended unless they are identified as being damaged at the time of turn-in. Thread, material, zippers and buttons of the same type, texture, manufacture quality, color, and colorfastness used for repair and replacement shall match and be equal to or better than those used in the manufacture of the article.

5.5.2. The contractor at their expense shall repair (minor snags, holes, open seams, replacement of buttons, and repair or replacement of broken zippers) or replace items damaged during the cleaning process. Any existing damages discovered at the time of turn in shall be so noted on the laundry cleaning ticket. If item(s) are lost or unable to be repaired to customer’s satisfaction, the contractor shall process a Customer Claim Form, with a completed copy provided to the Laundry COR.

5.6 Other Direct Cost under Specific Tasks:

5.6.1 Fuel Fee of $10.00 to be added to each invoice servicing North Fort Hood with required supporting documentation that fuel prices exceed $2.50 a gallon. If fuel prices go below $2.50 per gallon this fee shall not be allowed. Not to exceed the amount allocated in TE A-Bid Schedule.

5.7. Enterprise Contractor Management Reporting Application (ECMRA): The Office of the Assistant Secretary of the Army (Manpower & Reserve Affairs) operates and maintains a secure Army data collection site where the Contractor shall report ALL

Contractor manpower (including subcontractor manpower) required for performance of this contract. The Contractor shall completely fill in all the information in the format using the following web address https://ecmra.army.mil/. The required information includes Contracting Office, Contracting Officer, Contracting Officer’s Technical Representative (COTR) or also known as the Contracting Officer’s Representative (COR); (2) Contract number, including task and delivery order number; (3) Beginning and ending dates covered by reporting period; (4) Contractor's name, address, phone number, e-mail address, identity of Contractor employee entering data; (5) Estimated direct labor hours (including sub-Contractors); (6) Estimated direct labor dollars paid this reporting period (including sub-Contractors); (7) Total payments (including sub- Contractors); (8) Predominant Federal Service Code (FSC) reflecting services provided by Contractor (and separate predominant FSC for each sub-Contractor if different); (9) Estimated data collection cost; (10) Organizational title associated with the Unit Identification Code (UIC) for the Army Requiring Activity (the Army Requiring Activity is responsible for providing the Contractor with its UIC for the purposes of reporting this information); (11) Locations where Contractor and sub-Contractors perform the work (specified by zip code in the United States and nearest city, country, when in an overseas location, using standardized nomenclature provided on website); (12) Presence of deployment or contingency contract language; and (13) Number of Contractor and sub- Contractor employees deployed in theater this reporting period (by country). As part of its submission, the Contractor shall provide the estimated total cost (if any) incurred to comply with this reporting requirement. Reporting period shall be the period of performance not to exceed 12 months ending September 30 of each government fiscal year and must be reported by 31 October of each calendar year. Contractors shall use a direct XML data transfer to the database server or fill in the fields on the website. The XML direct transfer is a format for transferring files from a Contractor’s system to the secure website without the need for separate data entries for each required data element at the website. The specific formats for the XML direct transfer may be downloaded from the website.

PART 6

APPLICABLE PUBLICATIONS

6. APPLICABLE PUBLICATIONS (CURRENT EDITIONS)

6.1 General Information: The Contractor must abide by all applicable regulations, publications, manuals, and local policies and procedures. The Contractor shall utilize the Internet to view and print electronic versions of required publications and Forms. See associated links at each site. Fort hood publications can be accessed at http://phantomclerk.hood.army.mil. Publications not on the web will be available in the Technical Library and are annotated by an asterisk (*).

6.2 Publications:

PUBLICATION TITLE DATE

ARMY REGULATIONS

AR 25-1 Army Knowledge Management and Information

Technology Jul 19

AR 25-400-2 The Army Records Information Management System

(ARIMS)

Oct 07

AR 385-10 Army Safety Program Feb 17 AR 385-40 Army Accident Investigations and Reporting Mar 09 AR 420-90 Fire and Emergency Services Oct 06

AR 600-63 Army Health Promotion Apr 15

FORT HOOD REGULATIONS & SUPPLEMENTS

FH Supplement to

AR 385-40

Accident Reporting and Records Jul 91

FH Reg. 200-1 Environment and Natural Resources Oct 10

PUBLICATIONS/ STANDARDS

TM 10- 8400-201-

Unit and Direct Support, Maintenance Manual, General Repair Procedures For clothing

Oct 14

TM 10-8400-203-

Unit and Direct Support, General Repair Procedures for Individual Equipment

Oct 14

NFPA 80 National Fire Prevention Agency (NFPA) 2019 29 CFR 1910 Occupational Safety and Health Standards (General

Industry) Jul 19

PART 7

TECHNICAL EXHIBIT/PERFORMANCE REQUIREMENTS

SUMMARY/DELIVERABLES SCHEDULE LISTING

7. Technical Exhibit List:

7.1 Technical Exhibit List

Technical Exhibit (TE) A – BID Schedule Technical Exhibit (TE) B – OTV/IOTV Cleaning Guidelines Technical Exhibit (TE) C – Laundry and Dry Cleaning Equipment 2019 Technical Exhibit (TE) D – Laundry Ticket 2019 Technical Exhibit (TE) E – Pick Up and Drop Off Locations

7.1.1 Performance Requirements Summary

7.1.2 Deliverables Schedule

7.1.3 Non-Conformance Report

7.1.1 Performance Requirements Summary

The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective

Performance Standard Performance Threshold/Acceptance Quality Level (AQL)

Incentives/Disincentives

5.2 The contractor shall provide

laundry services for OTV/IOTV/ OCIE items

All services are performed in accordance with PWS para. 5.2.2 through 5.2.5 and approved schedule.

95% Feeds into CPARS Rating

5.3 The contractor shall provide

laundry services for Organizational Linen items

All services are performed in accordance with PWS para. 5.3.1 through 5.3.4 (Government/ manufacturer’s standards and approved schedule.

95% Feeds into CPARS Rating

5.4 The contractor shall provide

laundry services for GFSU uniforms

All services are performed in accordance with PWS para. 5.4.1 through 5.4.6 (Government/ manufacturer’s standards and approved schedule.

95% Feeds into CPARS Rating

5.5 The contractor shall provide

repairs to OCIE, Linen, and GFSU items damaged while in the custody of the contractor

All services are performed in accordance with PWS para. 5.5.1 through 5.5.2. and approved schedule.

95% Feeds into CPARS Rating

7.1.2 DELIVERABLES SCHEDULE

Deliverable Frequency # of Copies Medium/Format Submit To

The contractor shall provide a Quality Control Plan (QCP) that details the methods, processes and procedures to meet the regulatory quality process.

Within 5 working days of the contract award (See PWS para. 1.6.1.1)

1 Original and 2 copies.

MS Word Contracting Officer Attn: Mrs. Sharon Jones 36000 Darnall Loop, Fort Hood, TX 76544 sharon.v.jones.civ@mail.mil Contracting Officer Representative Attn: Mr. Jose M. Nieves, CIF PBO 407th AFSBn-Hood Email: jose.m.nieves18.civ@mail.mil Jose A. Burgos Morales, Laundry COR Email: jose.a.burgosmorales.civ@mail.mil

The contractor shall provide internal and external standing operating procedures (SOPs) for management and functional areas under this contract.

At the start of the period of performance for the base year and each option year.

Semiannual Updates as necessary (See PWS para. 1.6.2.10)

1 Original and 2 copies

MS Word Contracting Officer Attn: Mrs. Sharon Jones 36000 Darnall Loop, Fort Hood, TX 76544 sharon.v.jones.civ@mail.mil Contracting Officer Representative Attn: Mr. Jose M. Nieves, CIF PBO 407th AFSBn-Hood Email: jose.m.nieves18.civ@mail.mil Jose A. Burgos Morales, Laundry COR Email: jose.a.burgosmorales.civ@mail.mil

The contractor shall provide response to ICE comments.

Within 2 days after receiving an ICE comment from a supported activity. (See PWS para.1.6.2.11)

1 Original Via Email Mr. Jose M. Nieves, CIF PBO 407th AFSBn-Hood Email: jose.m.nieves18.civ@mail.mil

The contractor shall register all vehicles used for the contract.

Prior to commencement of the contract and within 2 days after termination of the contract (See PWS para. 1.6.7.6)

N/A In accordance with Texas Visitor Control Center policy.

Texas Visitor Control Center Bldg 69012 Fort Hood, TX Contracting Officer Representative Attn: Mr. Jose M. Nieves, CIF PBO 407th AFSBn-Hood Email: jose.m.nieves18.civ@mail.mil

The contractor shall provide a list of each vehicle with Contractor’s Company name

Within 5 working days after contract award and one day after vehicle change or replacement. (See PWS Para. 1.6.7.8)

1 Original and 2 copies

MS Word or Excel Contracting Officer Attn: Mrs. Sharon Jones 36000 Darnall Loop, Fort Hood, TX 76544 sharon.v.jones.civ@mail.mil Contracting Officer Representative Attn: Mr. Jose M. Nieves, CIF PBO 407th AFSBn-Hood Email: jose.m.nieves18.civ@mail.mil

7.1.3 NON-CONFORMANCE REPORT (NCR)

All government discovered contractor non-conformances shall be documented at the time of discovery. Documentation will, at a minimum, include the contract and order number, reference to the specific contract requirement, the specific deficiency to the requirement, where it was discovered, the date and time it was discovered, focal point for the contractor who was notified and suspense date for contractor response. Types of nonconformance (Defined in FAR 46.101):

“Minor nonconformance” means a nonconformance that is not likely to materially reduce the usability of the supplies or services for their intended purpose, or is a departure from established standards having little bearing on the effective use or operation of the supplies or services.

“Major nonconformance” means a nonconformance, other than critical, that is likely to result in failure of the supplies or services, or to materially reduce the usability of the supplies or services for their intended purpose.

“Critical nonconformance” means a nonconformance that is likely to result in hazardous or unsafe conditions for individuals using, maintaining, or depending upon the supplies or services; or is likely to prevent performance of a vital agency mission. “Vital agency mission” means the mission of the requiring activity/supported unit(s) that the contract supports (ACC definition). See ACC-AI for additional information on definitions of types/levels of nonconformance.

L1-Minor May be issued by a functional specialist (QA, PA, etc). May be issued by a COR if KO specifically authorizes and COR is trained. Contracting Officer must review and approve if functional specialist or COR issues; KO’s review verifies the nonconformance traces to contract requirements, Contract requirements have been interpreted correctly. They agree the nonconformance is minor.

L2-Major Issued by the Contracting Officer. Must be reviewed by one level above the KO (Can be a Team Lead).

L3-Critical Issued by the Contracting Officer. Must be reviewed by one level above the KO. Coordinated with the PARC through Customer Field Support (418th CSB) (PARC concurs / non-concurs with issuance). Commanders Critical Information Report (CCIR) to 418th BDE. If delegated contract, both PARCs must coordinate and agree.