DRAFT_PWS_Grounds_Maint_W91151-19-R-0005_Rev_10-16-19_FBO_Post.pdf

Performance Work Statement (PWS)

Grounds Maintenance

Fort Hood, Texas

24 September 2019

DRAFT

Table of Contents

INTRODUCTION

Background

Objectives

Climatic Conditions

1.4 Facility Access

1.5 Traffic Flow

1.6 Drainage

1.7 Restoration of Landscape Damage

1.8 Dust Suppression

2.0 REQUIREMENTS

2.1 Description of Services

2.1.1 Non-Personal Services

2.1.2 General Information

2.1.3 Place of Performance and Hours of Operation

2.1.4 Federal Holidays

2.1.5 Travel/Temporary Duty

2.1.6 Emergency Services

2.1.7 Contract Administration and management

2.1.8 COR/ACOR Functions

2.1.9 Quality Control (QC)

2.1.10 Subcontract Management

2.1.11 Contractor Employees

2.1.12 Business Relations

2.2 Work Management

2.2.1 Coordination

2.2.2 General Fund Enterprise Business System (GFEBS)

2.3 As-Builts and Geospatial Information System (GIS)

2.3.1 Maintain As-Builts

2.3.2 Real Property Records Updates

2.3.3 GIS

2.3.4 GIS Support Services

2.3.5 GIS Files

2.3.6 Other Documents

2.4 Historic Property or Archaeological Site

2.4.1 Repair and Replacement

2.5 Special Requirements

2.5.1 Security

2.5.2 Security Training

2.5.3 Safety

2.5.4 Training, Physical Requirements, or other Expertise Required

2.5.5 Environmental Requirements

2.5.6 Contingency Plans

2.6 Job Order Contract (JOC) Quality Assurance (QA)/Inspection Support

2.6.1 Project Support

3.0 PERFORMANCE REQUIREMENTS AND STANDARDS

3.1 High Level Objectives (HLO)

3.1.1 Performance Task Requirements, Standards and Acceptable Quality

Levels (AQLs)

3.2 Transition

3.3 Contractor Manpower Reporting Application (CMRA)

3.3.1 Reporting Labor Hours

4.0 PERFORMANCE REQUIREMENTS SUMMARY (PRS) MATRIX

4.1 Quality Assurance

4.2 Quality Control Plan (QCP)

5.0 COMMON LEVELS OF SUPPORT (CLS)

6.0 DELIVERABLES

7.0 RELATED DOCUMENTS

7.1 Definitions and Acronyms

7.1.1 Definitions

7.1.2 Acronyms

7.2 Applicable Directives, Publications

7.3 Technical Exhibit (TE)

7.4 Government-Furnished Material (GFM)/Property (GFP)/Equipment (GFE)

7.4.1 Utilities

7.5 Contractor-Furnished Material (CFM)/Property (CFP)/Equipment (CFE)

7.5.1 Contractor-Furnished Material and Responsibilities

7.5.2 Contractor-Furnished Items

7.5.3. Contractor Facilities

7.6 U.S. Department of Labor (DOL) Wage Determination (WD)

8.0 Grounds Maintenance Specific Requirment………………………………………68

Introduction. This is a non-personal services contract to provide grounds maintenance services in support of the Directorate of Public Works (DPW) for a base year plus four (4) option years. The Government will not exercise any supervision or control over the contract service providers. The Contractor shall perform to the standards specified in this Performance Work Statement (PWS). Contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government. The Contractor shall provide Grounds Maintenance services and ensure all work performed results in a healthy, clean, neat, and professional appearance to all grounds maintained under this contract. The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary as defined in this PWS and to the standards and specifications set forth in this contract. References to the Contractor include subcontractors, if any.

Background. Fort Hood is located near Killeen, Texas and consists of approximately 218,823 acres and 5,838 buildings. The on post population consists of approximately 65,000 military, Government civilians, Contactor personnel, and resident family members. Fort Hood supports an overall population of nearly 500,000, to include retirees, off post family members, and survivors.

1.1.1 Contract work shall be performed at Fort Hood, Texas which consists of the Main Cantonment, West Fort Hood, and all areas under the control of the Fort Hood Installation, or considered Installation Real Property. Fort Hood is located approximately sixty (60) miles north of Austin and fifty (50) miles south of Waco, Texas. The main cantonment area is approximately twenty (20) miles west of Interstate Highway 35 at Belton, Texas, and adjacent to Killeen, Texas. West Fort Hood is immediately adjacent to the main cantonment.

Objectives. The Contractor shall ensure all work accomplished in the performance of this PWS meets all applicable Federal, State, and local laws, regulations, and directives to include, but not limited to, the publications in Section 7, Related Documents. The Contractor shall provide all management, supervision, personnel, supplies, materiel, and operational equipment necessary to perform the Grounds Maintenance Service Contract, which includes mowing, trimming, edging, cleanup, debris removal, and chemical sterilant application.

The Contractor shall perform mowing, trimming, and chemical sterilant application for approximately 3,000 acres of the Fort Hood Installation. The Contractor shall ensure all work performed results in a healthy, clean, neat, and professional appearance to all grounds serviced (the Contractor shall remove all debris, residue, or grass clippings from adjacent surface areas (e.g. sidewalks, curb lines, gutters, landscaped beds, rip rap etc.) under this contract. The Contractor shall set the mower height to three (3) inches for all areas, unless otherwise specified in Technical Exhibit (TE) E IMCOM

Standards. All work shall be performed by personnel qualified in accordance with (IAW) applicable laws and regulations, and comply with all environmental impact awareness and compliance requirements. Installation mowing areas are represented by TE D

Areas and Acreage, TE A1 GM FY20 Fort Hood Main Cantonment FY 20, and TE A2

GM FY 20 WFH Cantonment.

The Contractor shall compile historical data, prepare required reports, and submit all information as specified by the Deliverables presented Section 6 of this contract. The Contractor shall ensure all work in support of mission requirements tendered to the Government for acceptance conform to the measurable performance standards of quality, timeliness, and quantity specified in the PWS of this contract.

The intent is to establish work requirements that are performance-based and results-oriented. The Contractor shall determine the best and most cost effective ways to fulfill Grounds Maintenance Services and their component needs, emphasizing innovation and commercial best practices. The Contractor shall ensure all work accomplished maintains and presents a healthy, clean, neat, and professional appearance to all grounds included and covered by this contract in support of mission requirements for users, residents, and visitors.

Climatic Conditions. The average annual rainfall is 34 inches; with the wettest months being April, May, and June. The average annual snowfall is zero inches, with rare accumulation or no snowfall expected during the winter months. The average frost-free period (growing season) during the year is about 236 days. The first killing frost may be expected about November, and the last killing frost generally occurs in March. The average annual maximum and minimum temperatures are approximately 77.7 and 53.8 degrees Fahrenheit, respectively. Monthly normal temperatures ranged from a low of 34 degrees in the month of January to a high of 96 degrees in the month of August. Summer temperatures often reach 102 degrees Fahrenheit, while sub-freezing weather is common during the winter months.

1.4 Facility Access. Reference 2.5 Special Requirements and 8.2.2.7.3 Air Field Mowing Services

1.5 Traffic Flow. The Contractor shall maintain the free flow of traffic during performance of grounds maintenance work. The Contractor shall notify the Contracting Officer (KO), in writing, a minimum of fourteen (14) calendar days in advance of any scheduled closure of streets. Emergency road closures shall be coordinated with the Contracting Officer Representative (COR) or Alternate Contracting Officer Representative (ACOR). Should traffic be impeded, the Contractor shall submit a Traffic Control Plan as required by DPW/Fort Hood Traffic Engineer. The DPW/Fort Hood Traffic Office is located in Building 4612, and can be reached at 254-287-3023.

1.6 Drainage. Maintenance work performed under this contract shall not impede drainage. Fort Hood is permitted to discharge storm water to surface waters of the state under the Texas Pollutant Discharge Elimination System (TPDES), general permit Number XR040000. Fort Hood has developed and implemented a Storm Water Management Program (SWMP). The intent of the Fort Hood SWMP is to reduce the discharge of pollutants to the “maximum extent practicable,” to protect water quality, and to satisfy the water quality requirements of the CWA of 1972. The SWMP must be adhered to by all Soldiers, civilians, and contractors on Fort Hood. All Soldiers, civilians, and contractors are prohibited from willingly discharging pollutants into the MS4 system, including, but not limited to:

1. Oil, grease and other vehicle fluids from roadways, driveways, and parking lots.

2. Chemical sterilant, fertilizers, and grass clippings.

3. Sediment from construction sites or sediment from military vehicles at motor pools.

4. Trash and debris, such as cigarette butts, paper wrappers, and plastic bottles.

5. Contaminated wash water containing detergents from activities such as Industrial or commercial washing of floors, vehicles, and buildings.

6. Chlorinated water or backwash water from swimming pools.

7. Hyper chlorinated water from line flushing and/or testing.

1.7 Restoration of Landscape Damage. Trees or other landscape features damaged by the Contractor’s operations shall be restored at no additional cost to the Government.

The COR/ACOR will decide the method of restoration for trees or whether damaged trees will be removed.

1.8 Dust Suppression. NA.

2.0 Requirements.

2.1 Description of Services. Reference Section 8.0, Grounds Maintenance Specific Requirements.

2.1.1 Non-Personal Services. The personnel rendering the services are not subject;

either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees. Non-personal service contracts are authorized by the Government in accordance with (IAW) Federal Acquisition Regulation (FAR) Subpart 37.104, under general contracting authority, and do not require specific statutory authorization.

2.1.2 General Information.

2.2.2.1 Contractor Requirement. The Contractor shall have a minimum of five (5) years of experience applying industry standards for use in executing industrial or commercial grounds maintenance programs. Reference paragraph 2.1.3.1 for location specific information regarding contract place of performance.

2.1.2.2. Period of Performance (PoP). The contract period of performance shall be a base period of one (1) year from the date of Contact award, with four (4) one (1) year options.

2.1.3 Place of Performance and Hours of Operation.

2.1.3.1 Place of Performance. The work to be performed under this contract will be performed at the locations listed in Technical Exhibit (TE) A1, Fort Hood Main Cantonment Map and TE A2, West Fort Hood Map.

2.1.3.2 Hours of Operation. The Contractor shall conduct business during regular hours. The Government's regular (normal) hours are from 7:30 A.M. to 4 P.M., except

Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

2.1.3.2.1 Other Than Standard Hours of Operations. The contractor shall NOT work outside the standard hours of operations unless prior written authorization is provided from the KO.

2.1.3.2.2 Deviation from these standard hours of operation may potentially be allowable for service under this contract, especially if doing so is in the Government's best interest, or excusable delays such as weather or special events has impacted the

Contractor's ability to execute work during standard hours of operation. All deviations from standard hours of operation should be documented and a record maintained by the

Contractor, which shall be provided to the Contracting Officer and COR within 24 hours of their request.

2.1.3.2.3 No overtime is permitted under this contract. The Contractor shall manage/schedule personnel resources appropriately to preclude the need for overtime while still fulfilling all contractual requirements within a 40-hour work week.

2.1.3.2.4 Working outside the standard hours of operation shall be at no additional cost to the Government, except as required per special event requests.

2.1.3.2..5. Contractor responsiveness. Emails and phone calls made to the Contractor during the standard hours of operation from the KO and COR shall be returned within 1 hour.

2.1.4 Federal Holidays. Contractor performance shall not be required on the legal federal holidays listed below. When one (1) of the designated legal holidays falls on a Sunday, the following Monday will be observed as a legal holiday. When a legal holiday falls on a Saturday, the preceding Friday is observed as a holiday. This list of holidays relates to Government duty days, and is not intended to supplement or otherwise alter the provisions of the Wage Determination regarding paid holidays. Holidays occurring on weekends will be observed as directed by the Federal calendar (5 U.S.C. 6103).

New Year’s Day 1st of January Martin Luther King Jr.’s Birthday 3rd Monday in January President’s Day 3rd Monday of February Memorial Day Last Monday in May Independence Day 4th of July Labor Day 1st Monday in September Columbus Day 2nd Monday in October Veteran’s Day 11th of November Thanksgiving Day 4th Thursday in November

Christmas Day 25th of December

2.1.4.1 Prior to performance of services outside the locally established hours of operation, the Contractor shall request and obtain, in writing, approval from the KO. The Program Manager shall be available after normal hours to serve as the central point of contact for Contractor operations. Contractor personnel shall not be scheduled for overtime work.

2.1.4.2 Installation Closures. When an unforeseen installation closure occurs on a regularly scheduled day of work, the Contractor shall:

a. Reschedule the work to be performed the following day unless the following day is a Saturday, Sunday, a legal public holiday, and when routine work is not scheduled for that day; or

b. Reschedule the work on any day mutually satisfactory.

2.1.4.3 Emergency Operations/ Excusable Delays. The Contractor shall be required to comply with the Excusable Delay requirements of this contract in the event of nonperformance caused by an occurrence beyond the reasonable control of the Contractor and without its fault or negligence such as, acts of God or the public enemy, acts of the Government in either its sovereign or contractual capacity, fires, floods, epidemics, quarantine restrictions, strikes, unusually severe weather, and delays of common carriers. The Contactor shall provide primary and alternate emergency points of contact to the Contracting Officer and COR in order to ensure Contractor and Subcontractor employee accountability takes place as directed by the Fort Hood Installation Operations Center, III Corps and Fort Hood, or Department of Army Headquarters.

2.1.4.4 Inclement Weather Delay. If the Contractor determines unsafe weather conditions for continued operations, then the Contractor shall notify the KO within 2 hours if inclement weather suspends operations. The Contractor shall resume operations with KO approval.

2.1.5 Travel/Temporary Duty. N/A

2.1.6 Emergency Services. Medical services for Contractor personnel are the responsibility of the Contractor. However, the Government may provide, on an emergency basis, medical services for job related injuries while an employee is performing under this contract. Emergency medical care is available to Contractor employees at Carl R. Darnall Army Medical Center (Building 36065 Fort Hood Texas) Such emergency medical care will be limited to those services necessary to prevent undue suffering or loss of life and will be provided only during the period of emergency. In such circumstances, action shall be taken to transfer Contractor employee to a civilian health care provider as soon as the emergency period ends.

The Fort Hood emergency call number is 254-288-8114

2.1.6.1 The Contractor or their employees shall immediately notify their supervisor of any accident requiring emergency medical treatment. The Contractor shall notify the KO and COR/ACOR immediately, not later than (NLT) two (2) hours after the incident.

2.1.6.2 The Contractor shall be responsible for the emergency medical treatment services for Contractor personnel.

2.1.7 Contract Administration and Management.

2.1.7.1 Post Award Conference/Performance Evaluation Meetings. The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office IAW Federal Acquisition Regulation (FAR) Subpart 42.5, Post award orientation. The Contracting Officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate may need to meet periodically with the Contractor to review the Contractor's performance. The Contractor shall attend such meetings as required by the Contracting Officer. At these meetings the Contracting Officer will inform the Contractor of how the Government has assessed the Contractor's performance; and the Contractor will inform the Government of problems, if any, being experienced. Appropriate action shall be taken by the Contractor to resolve any problems as required by the Contracting Officer. Meetings shall be at no additional cost to the Government.

2.1.7.1.1. Contract Start Date. On the contract performance start date, the Contractor shall provide a workforce which is fully qualified, certified, and capable of performing all work required under the contract, and shall begin full performance of the contract immediately after completion of phase in (first 30 days of period of performance).

2.1.7.2 Notwithstanding the Contractor’s responsibility for total management during the performance of this contract, the administration of the contract requires maximum coordination and cooperation between the Government and the Contractor.

2.1.7.3 The following provides the roles and their respective authority during the performance of the contract:

2.1.7.3.1 Contracting Officer (KO). The KO is the only person authorized to direct changes in any of the requirements under this contract, and, notwithstanding any provisions contained elsewhere in this contract, said authority remains solely with the KO.

In the event the Contractor makes any change at the direction of any person other than the KO, the change shall be considered to have been made without authority and solely at the risk of the Contractor. All contract administration will be effected by the KO.

Communications pertaining to contractual administrative matters shall be addressed to the KO. No changes in or deviation from the terms and conditions shall be affected, without a written modification to the contract, executed by the KO authorizing such changes. The KO will approve all submittals and plans required in this PWS.

2.1.7.3.2 Contracting Officer’s Representative (COR). The KO will appoint a COR during the performance of this contract. Additional Government personnel may be assigned to assist in contract oversight IAW AR 70-13, Management and Oversight of Service Acquisitions. Other surveillance personnel may be designated as COR or ACOR, and shall be trained and appointed IAW DoDI 5000.72, DoD Standard for Contracting Officer’s Representative (COR) Certification and DFARS 201.602-2. The ACOR will serve as on-site representatives of the COR in performance of actual contract surveillance, if they meet all COR training, experience requirements, and are appointed by the KO as an ACOR. The COR/ACOR will provide assistance in identification and resolution of problems, conflicts in priority, subtask requirement definitions, and other operations type problems. The COR/ACOR will perform IAW the responsibilities and duties identified in the appointment letter.

2.1.7.3.2.1 COR Authority. A letter of designation will be issued to the COR/ACOR by the KO. A copy of the letter will be sent to the Contractor. The letter of designation states the responsibilities and limitations of the COR/ACOR, especially with regard to changes in cost, price estimates, or changes in delivery dates. The COR/ACOR is not authorized to change any of the terms and conditions with regard to cost, quantity, or schedule of the resulting order.

2.1.7.3.3. The Contractor shall not in any way represent the United States (U.S.)

Government, or that it has the authority to contract or procure supplies for the account of the United States of America (USA).

2.1.8 COR/ACOR Functions. The COR/ACOR monitors all technical aspects of the contract and assists in contract administration. The COR/ACOR is authorized to perform the following functions: assure the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance;

maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements; monitor, document, and report Contractor's performance and notify both the KO and Contractor of any deficiencies; coordinate availability of Government-Furnished Property, and coordinate site entry of Contractor personnel.

2.1.9 Quality Control (QC). Quality Control is the responsibility of the Contractor.

The Contractor shall provide a Quality Control Plan (QCP) five (5) business days before contract start. The Contractor shall provide and maintain a QCP that is acceptable to the KO. Changes to the Contractor’s QCP shall be submitted to the KO for review and approval within five (5) business days prior to implementation.

2.1.9.1 At a minimum, the Contractor's QCP shall:

2.1.9.2 Be structured so that QC is a separate, independent process responsible only to the Contractors top level management;

2.1.9.3 Address overall project management and administration;

2.1.9.4 Establish an inspection system that encompasses all services and prioritizes those services based on safety, security, and maintenance plans;

2.1.9.5 Describe a method of identifying deficiencies in the quality of services performed before the level of performance becomes unacceptable and address processes for corrective actions, independent of Government direction;

2.1.9.6 Address key control procedures;

2.1.9.7 Describe how inspections will be scheduled, develop and implement a QC schedule for inspecting services performed. Contractor will provide those schedules to the Government within five (5) working days after contract award;

2.1.9.8 Include a customer complaint/feedback tracking system for correction of validated complaints and informing the customer of corrections; and describe how users or other interested parties may identify problem areas or issues to the Contractor. This system shall be available upon request from the KO or COR

2.1.9.9 Describe methods and procedures for routine and urgent communications with the Government;

2.1.9.10 Require the creation of daily, weekly, and monthly QC Reports. The Contractor shall use the daily reports to create a weekly roll up inspection report; and weekly reports to create a monthly roll up inspection report. Daily, weekly and monthly reports shall include the date(s) of inspection, location(s) of inspection, inspectors name, work inspected, and any other information acquired during the inspection. The reports shall also document all performance deficiencies, customer complaints, and corrective actions; include the detailed results of each inspection performed; be categorized and archived by contract year; and be prepared using an excel spreadsheet. The monthly report shall be submitted to the Contracting Officer and COR by the last working day of each month. Daily and weekly reports shall be submitted as required by the Contracting

Officer and COR.

2.1.9.11 QC Plan Due. The finalized QCP will be due to the Government within ten

(10) working days after award of the contract. The Contracting Officer or COR may notify the Contractor of required modifications to the plan during the period of performance. The Contractor shall modify the plan as required, and submit the plan for approval within ten (10) working days after the notification by the Contracting Officer and COR. Any modifications to the program determined necessary the Contractor during the period of performance, shall be provided to the Contracting Officer and COR for approval no later than ten (10) working days prior to desire effective date of the change.

2.1.10 Subcontract Management. The Contractor shall be responsible for any subcontract management necessary to integrate work performed on this requirement and shall be responsible and accountable for subcontractor performance on this requirement. The Contractor will manage work distribution to ensure there are no

Organizational Conflict of Interest (OCI) considerations. The Contractor shall provide the name and telephone number of all sub-contractor personnel within five (5) calendar days after contract award to the KO and COR.

2.1.11 Contractor Employees.

The Contractor shall accomplish the assigned work by employing and utilizing qualified personnel with appropriate combinations of education, training, and experience. The Contractor shall match personnel skills to the work or task with a minimum of under/over employment of resources. The Contractor shall ensure the labor categories as defined in the Wage Determination Labor Categories document (TE N), labor rates, and man-hours utilized in the performance of this contract. The Contractor shall provide employees with grounds maintenance experience and/or the knowledge and skills necessary to perform the PWS requirements. Hereunder will be the minimum necessary to accomplish this contract. Contractor must follow guidelines under FAR Part 52.222- 17 Nondisplacement of Qualified Workers.

2.1.11.1.0.1 Contract Administration and Management. The Contractor shall have a single point of contact between the Government and Contractor personnel assigned to support this contract. The Contractor shall establish clear organizational lines of authority and responsibility to ensure effective management of the resources assigned to this contract. The Contractor must maintain continuity between the support operations at Fort Hood, TX and the Contractor's corporate offices. The Contractor shall establish processes and assign appropriate resources to effectively perform the services required by this contract. The Contractor shall respond to Government requests for contractual actions as required by the Contracting Officer or as outlined elsewhere in this PWS. The Contractor shall abide by US Department of Labor laws and Wage Determination Reference Technical Exhibit N.

2.1.11.1.0.2 Personnel Administration. The Contractor shall provide personnel management and support as needed. The Contractor shall maintain the currency of their employees by providing initial and refresher training as required to meet the PWS requirements. The Contractor shall make necessary travel arrangements for employees;

provide necessary knowledge and skills to support contract tasks; and provide administrative support to employees in a timely fashion. The Contractor shall abide by

US Department of Labor laws and Wage Determination. Reference TE N.

2.1.11.1.0.3 Conduct Of Personnel. The Contracting Officer may require the

Contractor to remove any employee working under this contract for reasons of misconduct, security, or found to be or suspected to be under the influence of alcohol, drugs, or other incapacitating agents. Contractor employees shall be subject to dismissal from the premises upon determination by the Contracting Officer that such action is necessary in the interests of the Government. In accordance with DOD

5500.7-R Joint Ethics Regulation (JER) and 18 U.S. 1382 Entering military, Naval, or

Coast Guard property, the installation Commander has the authority to bar individuals from the installation. Removal from the job site or dismissal from the premises shall not relieve the Contractor of the requirement to provide sufficient personnel to perform the services as required by this contract.

2.1.11.1. Key Personnel. Reference 7.1.1.39 Key Personnel.

2.1.11.1.1 Program Manager / Alternate Project Manager. The Contractor shall provide a Program Manager who is responsible for the performance of the work. The Program Manager shall have full authority to act for the Contractor on all contract matters relating to daily operation of the contract. The name of the Program Manager shall be provided by the Contractor to the KO. The Program Manager shall be available between 7:30 AM – 4 PM, Monday through Friday except Federal holidays or when the Government facility is closed for administrative reasons. Contractor personnel performing work under this contract shall have and maintain the minimum Fort Hood Installation access background or security clearance at time of the contract start date and for the life of the contract. The Contractor shall also have an Alternate Project Manager who shall serve as the Project Manager during their absence, with the same authority. The Alternate Project Manager shall act in the capacity of the Project Manager for no more than two (2) weeks at a time. The Program Manager and any individuals designated as key personnel shall be able to understand, speak, read, and write the English language.

2.1.11.1.1.1. The Project Manager and Alternate Project Manager. The Project

Manager and Alternate Project Manager shall have supervised a grounds maintenance program for a minimum of three (3) years that is commensurate with the size and magnitude of a large military Installation. They shall also have managed a staff that verifies their capacity to manage a contract of this size and complexity, and possess a minimum of three (3) years of experience in managing personnel that perform work of the type required by this contract.

2.1.11.1.2 Safety Manager. The Contractor shall employ a minimum of one full time competent person to function as the Site Safety and Health Officer (SSHO). The Safety

Manager shall be responsible for ensuring the Contractor’s employees are following the

Contractor’s Safety Plan, have the proper safety training, PPE (Personal Protective

Equipment), and functioning equipment while performing on the contract. The

Contractor shall provide the name and telephone number of the Safety Manager to the

Contracting Officer and COR in writing, within ten (10) calendar days after contract award.

2.1.11.1.2.1. Availability. The SSHO shall be present at the project site, located so they have full mobility and reasonable access to all major work operations, and implement and administer the Contractor's Safety Program and government-accepted

Accident Prevention Plan.

2.1.11.1.2.2 Qualifications. The Safety Manager shall have similar work experience and qualifications as the Project Manager, but is also required to possess and maintain the qualifications identified in 2.1.11.1.2.2.1 and 2.1.11.1.2.2.2, below. Evidence of qualifications shall be provided to the KO and COR within 10 business days after Award

Reference paragraph 6.0 Deliverable Schedule. Reference definitions 7.1.1.39.

2.1.11.1.2.2.1 Competent person credentials in all high-hazard activities (Fall

Protection, Scaffolding, Hazardous Energy Control, Confined Space, and

Trenching/Excavation); and,

2.1.11.1.2.2.2 One of the following:

The 30-hour Occupational Safety and Health Act (OSHA) General Industry safety class (may be web-based training if the student is able to directly ask questions of the instructor by chat or phone), or, The 30-hour OSHA Construction Industry safety class (may be web-based training if the student is able to directly ask questions of the instructor by chat/phone), or, As an equivalent, formal construction or industry safety and health training covering the subjects of the OSHA 30-hour course and the EM 385-1-1 applicable to the work to be performed and given by qualified instructors (may be web-based training if the student is able to directly ask questions of the instructor by chat/phone); and,

2.1.11.1.2.2.2 One of the following:

Five (5) years of continuous construction industry safety experience in supervising/ managing general construction (managing safety programs or processes or conducting hazard analyses and developing controls), or, Five (5) years of continuous general industry safety experience in supervising/ managing general industry (managing safety programs or processes or conducting hazard analyses and developing controls), or, Four (4) years as a Third-Party, Nationally Accredited (ANSI or National Commission for Certifying Agencies -NCCA) Safety and Occupational Health (SOH) related certification.

2.1.11.1.3 Quality Control Manager. The Contractor shall provide the name and telephone number of the Quality Control Manager who will be performing work under this contract to the Contracting Officer and COR in writing, within Ten (10) calendar days after contract award.

2.1.11.1.3.1 Qualifications. The Quality Control Manager shall possess a minimum of five (5) years’ experience in Quality Control Inspection and Audit management, with previous work history in a position of similar complexity and type of work required by this contract.

2.1.11.1.4 Personnel List. The Contractor shall provide in writing to the Contracting Officer, a list of all Contractor employees to include any sub-contractors no later than ten

(10) calendar days after the contract award. The list shall be on company letterhead and include each employee's name, job title, telephone numbers, and employment date with the Contractor and/or sub-contractor, and a legible photocopy of each employee's certifications and licenses. The Contractor shall also submit a list of all employees whose terms of employment have been terminated, to include termination date and last 4 of Social Security Number. This list will be used to notify the Visitor Center that the employee no longer is granted access to the base.

2.1.11.1.5 Business Relations. The Contractor shall successfully integrate and coordinate all activity needed to execute the requirement. The Contractor shall manage the timeliness, completeness, and quality of problem identification. The Contractor shall provide corrective action plans, proposal submittals, and timely identification of issues;

and ensure effective management of subcontractors, if any. The Contractor shall ensure customer satisfaction, and professional and ethical behavior of all Contractor personnel, and subcontractor personnel as applicable.

2.1.11.1.6 CAC. N/A

2.1.11.1.7. All Contractor employees shall be legal U.S. residents. The Contractor shall immediately remove any employee that is not a legal U.S. resident. The Contractor personnel shall be able to communicate clearly in the English language.

2.1.11.1.8 Language Proficiency. The Program Manager (PM), Quality Control

Manager (QCM), Site Safety Health Officer (SSHO) Manager/Alternate Program

Manager, and Lead Field Technicians shall meet US Department of State Language

Proficiency Level 4 - Full Professional Proficiency standards. See definitions at

7.1.1.102.

2.1.11.1.8.1 Language Proficiency. All other Contractor employees shall meet US Department of State Language Proficiency Level 3 - Minimum Professional Proficiency standards (able to speak the language with sufficient structural accuracy and vocabulary to participate effectively in most formal and informal conversations on practical, social, and professional topics and be able to read standard newspaper items addressed to the general reader, routine correspondence, reports, and technical materials in the individual's special field). Reference Para 7.1.1.101.

2.1.11.1.9 Contractor Personnel Licensing. The Contractor shall provide proof of required licensure and/or certifications shown below five (5) business days prior to commencement of work in the specific area of expertise under each new work assignment. Such written proof shall be provided, in writing, to the Contracting Officer and COR. The Contractor shall ensure that its employees and/or agents acquire and maintain all required licenses and certifications current during the entire contract period. The Contractor shall be responsible for continually reviewing industry codes and standards, and State and Federal requirements to obtain certification for new licensing requirements as they are mandated.

2.1.11.1.9.1 Accreditation Status. Notification of changes in status of any previously submitted license or certification shall be provided to the Contracting Officer and COR immediately in writing, and the appropriate effect on Contractor personnel shall be immediate. In urgent or emergency situations where the written notification cannot be provided, the Contractor shall telephonically notify the Contracting Officer and COR of the status change and confirm the notification in writing within twenty-four (24) hours.

2.1.11.1.9.2 Licensed Commercial Chemical Sterilant Applicator. Contractor personnel who apply chemical sterilant must possess a Texas Department of

Agriculture (TDA) Commercial applicator license in the applicable categories as required by the State of Texas. Refer to the TDA website:

http://www.agr.state.tx.us/agr/program_render/0,1987,1848_5325_7016_0,00.htm. In addition to the commercial standards, Contractor personnel who apply chemical sterilant on a Department of Defense (DOD) Installation must also follow DOD http://www.agr.state.tx.us/agr/program_render/0,1987,1848_5325_7016_0,00.htm

Instruction 4150, Pest Management Program 29 May 2008 and Army Regulation 200-1

Environmental Protection and Enhancement.

2.1.11.1.10 Contractor Identification. The Contractor shall ensure all personnel be identified as a Contractor to distinguish themselves (e.g., badge, company logo, or uniform) from Government employees. The Contractor shall ensure all correspondence and reports produced are marked as Contractor products or that Contractor participation is disclosed. All Contract personnel attending meetings, using Government email and network, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties, are required to identify themselves as Contractor employees to avoid creating an impression in the minds of members of the public that they are Government officials.

2.1.11.1.5.1 Identification Badges. Contractor personnel on duty shall wear Contractor provided identification badges displaying at a minimum: company name, employee name, employee photo, contract title, contract number, and contract expiration date. Identification badges shall be worn on the front upper outer garment and visible at all times. Contractor shall turn in employee identification badges to the COR upon termination of employment or completion of the contract.

2.1.11.1.6 Standards of Conduct. Contractor personnel’s conduct shall not reflect discredit upon the Government. The Contractor shall ensure all personnel present a professional appearance while working on the Government installation. The Contractor’s employees shall observe and comply with all local policies and procedures concerning fire, safety, environmental protection, sanitation, security, and possession of firearms or other lethal or illegal weapons or substance. The Contractor shall ensure all Contractor employees, providing services under this contract, conduct themselves and perform services in a professional, safe, and responsible manner. The Contractor shall remove, from the job site, any employee for reasons of misconduct or security. The Contractor shall ensure employee conduct complies with 41 USC 423, Procurement Integrity. The Contractor shall also ensure that no Contractor employees conduct political related activities or events on the installation.

2.1.11.1.7 Contractor Hiring Restrictions. The Contractor shall not hire or sub-contract with off duty or former Government employees whose employment would result in a conflict with AR 600-50, Standards of Conduct.

2.1.11.1.8 Organizational Conflict of Interest (OCI). The Contractor shall not employ any person who is a current employee of the United States Government or the Department of Defense, either military or civilian, if such employment would create a conflict of interest or be contrary to the policies contained in Joint Ethics Regulation (JER), DOD 5500.7-R. The Contractor shall not take any action which will result in an organizational conflict of interest.

2.1.11.1.9 Energy Conservation. The Contractor shall observe energy conservation policies IAW FHR 420-9, Energy Conservation Program, dated 24 October 2007. If a more current version of the FHR is issued, the Contractor shall comply with that version.

Contractor personnel shall practice utilities conservation and shall operate under conditions that preclude waste of Government furnished utilities.

2.1.11.1.10 Fraud, Waste, And Abuse. The Contractor shall be responsible for maintaining proper conduct and good discipline within Contractor occupied work area(s).

Contractor personnel shall be encouraged to be alert to and report suspected situations of fraud, waste, and abuse, or other intentionally dishonest conduct against the

Government observed during the performance of this contract.

2.1.11.1.11 Smoking. The Contractor shall comply with AR 600-63, Army Health

Promotion, dated 14 April 2015, which establishes uniform policies governing the use of tobacco products in and around Government facilities, including Fort Hood. If a more current version of the AR is issued, the Contractor shall comply with that version.

2.1.12 Business Relations. The Contractor shall successfully integrate and coordinate all activity needed to execute the requirement of this PWS. The Contractor shall manage the timeliness, completeness, and quality of problem identification to a degree acceptable to the Government. The Contractor shall provide to the COR/ACOR corrective action plans, timely identification of issues, and effective management of subcontractors within one (1) day or at a mutually agreed upon date. The Contractor shall ensure customer satisfaction and professional and ethical behavior of all Contractor personnel.

2.2 Work Management.

2.2.1 Coordination. The Contractor shall schedule and coordinate with the COR/ACOR to minimize disruptions to the facility mission.

2.2.2 General Fund Enterprise Business System (GFEBS). N/A.

2.2.2.1 GFEBS Certification. N/A.

2.2.2.2 Preventive Maintenance Orders (PMO). N/A.

2.2.2.3 Operations Work Orders (OWO). N/A.

2.2.2.4 GFEBS Support. N/A.

2.2.2.4.1 Database Tasks/Requirements. N/A.

2.3 As-Built and Geospatial Information System (GIS).

2.3.1 Maintain As-Builts. N/A.

2.3.1.1 Support. N/A.

2.3.1.2 Training. N/A.

2.3.2 Real Property Records Updates. N/A.

2.3.3 GIS. The Contracting Officer or the designated representative will provide area maps upon award of this contract. Upon request, the Government will offer the use of as-built drawings or hard-copy drawings on the same (self-help) basis as is provided to other installation customers. These drawings are for general reference and may not contain current detailed information. They are provided only to assist the Contractor in determining the general location of systems and devices within facilities.

2.3.3.1. The Fort Hood Installation contains mapped geographic areas that are represented in TE D, Areas and Acreage, a living document which lists the areas and acreage for this contract. These areas will be measured by the Government using the DPW Geographical Information Systems (GIS) information system. Due to the nature of the Fort Hood Installation and the Army mission, changes to areas that need to be serviced are expected to occur. If changes to acreage and areas to be serviced are needed, TE D will be revised and forwarded to the Contractor for their use. Overall quantities on the contract will remain intact for the total requirement as mapped areas on TE D are modified, eliminating the need for a contract modification.

2.3.4 GIS Support Services. N/A.

2.3.5 GIS Files. GIS drawings and database files shall remain the property of the DPW.

The Contractor shall turn over GIS drawings and database files to the COR/ACOR as requested.

2.3.6 Other Documents. The Contractor shall periodically document all contract processes, historical reports, and ensure continuity of operations. The Contractor shall create, maintain, and store electronic versions of all files of all reports and reference material created for the duration of the contract.. All continuity documentation will become the property of the Government and shall be turned over to the Contracting

Officer at the completion or termination of this contract.

2.3.6.1 Monthly Status Report. Five (5) days prior to the start of each month, the Contractor shall provide electronic monthly status reports to the Contracting Officer in writing, documenting actions completed, actions ongoing, issues resolved and how, ongoing issues and required resolution, and other items of interest.

2.3.6.2 Daily Status Report. The Contractor shall prepare and provide a Daily Status Report of all mowing and trimming services to the COR no later than 0900 hours each scheduled work day. The Daily Status Report shall be current and accurate (as of close of business the previous workday) and shall contain, at a minimum, the date the report was prepared, the date the work was executed, the area number listed in TE A, and which areas (or portions of areas) were completed on the previous workday (by area number).

Reports will be provided in Microsoft Excel format and shall be emailed to the Contracting Officer.

2.3.6.3 Summary Report. The Contractor shall provide an electronic Summary Report that shall include an executive type narrative summary of work accomplished, analysis, issues, recommendations, and findings, for each project/program. The Summary Report shall be submitted to the Contracting Officer on a quarterly basis within ten (10) working days after the quarter ends. An annually compiled Summary Report shall be submitted to the Contracting Officer within ten (10) working days after the fiscal year end.

2.3.6.4 Files. The Contractor shall maintain complete and accurate files of documentation required under the terms of this contract in accordance with AR 25-1, Army Information Technology, dated 25 June 2013, or later, and AR 25-400-2, The

Army Records Information Management System (ARIMS), dated 2 October 2007, or later. The Contractor shall not allow access to the files by any Government agency, non-Governmental agency, or individual unless specifically authorized by the

Contracting Officer. Files shall be made available and or submitted to the Contracting

Officer and COR upon request. All files will become the property of the Government and shall be turned over to the Contracting Officer at the completion or termination of this contract.

2.4 Historic Property or Archaeological Site. Historic properties and archaeological sites are subject to the provisions of the National Historic Preservation Act (NHPA). The Contractor shall maintain the historic properties on the installation IAW the NHPA, 54 United States Code (U.S.C) § 300101, National Preservation; 36 Code of Federal Regulations (CFR) Part 800, Advisory Council on Historic Preservation; and United Facilities Guide Specifications (UFGS). The Contractor shall comply with all applicable Federal historical structure and archeological laws.

2.4.1 Repair and Replacement. The Contractor shall report damages to the COR/ACOR within two (2) hours. The Contractor shall repair or replace parts with products similar in appearance to the original. Repairs, renovation, or replacement to historic buildings must be approved by the KO. The Contractor shall coordinate work through the Cultural Resources Manager, DPW Environmental Division. The Contractor shall comply with the appropriate provisions and stipulations of the Secretary of Interior's "Standards for Rehabilitation and Guidelines for Rehabilitating Historic Buildings" (Revised 1983) and the Integrated Cultural Resources Management Plan. Location maps are available at the DPW.

2.5 Special Requirements.

2.5.1 Security.

2.5.1.1 Access and General Protection/Security Policy and Procedures. All contractor and all associated sub-contractors employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative). The Contractor shall also provide all information required for background checks to meet installation/facility access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any Installation or facility change, the Government may require changes in contractor security matters or processes.

2.5.1.1.1 Pre-Screen Candidates Using E-Verify…