W9114F-20-Q-0107-0001.pdf

0011538626

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83) Prescribed by GSA

FAR (48 CFR) 53.243

The purposes of this Amendment are: i) to replace 'Personal Services' w ith 'Non-Personal Services' in CLIN 0001 thru 2003; and ii) to replace 'Personal Services' w ith 'Non-Personal Services' in the Performance Work Statement.

1. CONTRACT ID CODE PAGE OF PAGES

J 1 39

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 27-Aug-2020

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street, County, State and Zip Code) X W9114F20Q0107

X 9B. DATED (SEE ITEM 11)

24-Aug-2020

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer is extended, X is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning 1 copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

27-Aug-2020

CODE

W40M RHCO USAHCA EUROPE

REGIONAL HEALTH CONTR OFC EUROPE

CMR 402

APO AE 09180

W9114F 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE

See Item 6

FACILITY CODECODE

EMAIL:TEL:

W9114F20Q0107

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 1449 - CONTINUATION SHEET

SUPPLIES OR SERVICES AND PRICES

CLIN 0001

The CLIN extended description has changed from:

Personal services to provide Hearing Conservation services in accordance with the enclosed Performance Work Statement, to support the Army Public Health Center (APHC) at the Landstuhl Reginal Medical Center (LRMC) Army Hearing Program (AHP) clinic.Unit of Measure "Each" is defined as a "60-Minute Period".Period of Performance: 21 September 2020 - 20 September 2021

To:

Non-Personal services to provide Hearing Conservation services in accordance with the enclosed Performance Work Statement, to support the Army Public Health Center (APHC) at the Landstuhl Reginal Medical Center (LRMC) Army Hearing Program (AHP) clinic.Unit of Measure "Each" is defined as a "60-Minute Period".Period of Performance: 21 September 2020 - 20 September 2021

CLIN 0002

Personal services to provide Hearing Conservation services in accordance with the enclosed Performance Work Statement, to support the Army Public Health Center (APHC) at the U.S. Army Medical Department Activity- Bavaria (MEDDAC-Bavaria) Army Hearing Program (AHP) clinic.Unit of Measure "Each" is defined as a "60- Minute Period".Period of Performance: 21 September 2020 - 20 September 2021

Non-Personal services to provide Hearing Conservation services in accordance with the enclosed Performance Work Statement, to support the Army Public Health Center (APHC) at the U.S. Army Medical Department Activity- Bavaria (MEDDAC-Bavaria) Army Hearing Program (AHP) clinic.Unit of Measure "Each" is defined as a "60- Minute Period".Period of Performance: 21 September 2020 - 20 September 2021

CLIN 1001

Personal services to provide Hearing Conservation services in accordance with the enclosed Performance Work Statement, to support the Army Public Health Center (APHC) at the Landstuhl Reginal Medical Center (LRMC) Army Hearing Program (AHP) clinic.Unit of Measure "Each" is defined as a "60-Minute Period".Period of

Performance: 21 September 2021 - 20 September 2022

Non-Personal services to provide Hearing Conservation services in accordance with the enclosed Performance Work Statement, to support the Army Public Health Center (APHC) at the Landstuhl Reginal Medical Center (LRMC) Army Hearing Program (AHP) clinic.Unit of Measure "Each" is defined as a "60-Minute Period".Period of Performance: 21 September 2021 - 20 September 2022

CLIN 1002

Personal services to provide Hearing Conservation services in accordance with the enclosed Performance Work Statement, to support the Army Public Health Center (APHC) at the U.S. Army Medical Department Activity- Bavaria (MEDDAC-Bavaria) Army Hearing Program (AHP) clinic.Unit of Measure "Each" is defined as a "60- Minute Period".Period of Performance: 21 September 2021 - 20 September 2022

Non-Personal services to provide Hearing Conservation services in accordance with the enclosed Performance Work Statement, to support the Army Public Health Center (APHC) at the U.S. Army Medical Department Activity- Bavaria (MEDDAC-Bavaria) Army Hearing Program (AHP) clinic.Unit of Measure "Each" is defined as a "60- Minute Period".Period of Performance: 21 September 2021 - 20 September 2022

CLIN 2001

Personal services to provide Hearing Conservation services in accordance with the enclosed Performance Work Statement, to support the Army Public Health Center (APHC) at the Landstuhl Reginal Medical Center (LRMC) Army Hearing Program (AHP) clinic.Unit of Measure "Each" is defined as a "60-Minute Period".Period of Performance: 21 September 2022 - 20 September 2023

Non-Personal services to provide Hearing Conservation services in accordance with the enclosed Performance Work Statement, to support the Army Public Health Center (APHC) at the Landstuhl Reginal Medical Center (LRMC) Army Hearing Program (AHP) clinic.Unit of Measure "Each" is defined as a "60-Minute Period".Period of Performance: 21 September 2022 - 20 September 2023

CLIN 2002

Personal services to provide Hearing Conservation services in accordance with the enclosed Performance Work

Statement, to support the Army Public Health Center (APHC) at the U.S. Army Medical Department Activity- Bavaria (MEDDAC-Bavaria) Army Hearing Program (AHP) clinic.Unit of Measure "Each" is defined as a "60- Minute Period".Period of Performance: 21 September 2022 - 20 September 2023

Non-Personal services to provide Hearing Conservation services in accordance with the enclosed Performance Work Statement, to support the Army Public Health Center (APHC) at the U.S. Army Medical Department Activity- Bavaria (MEDDAC-Bavaria) Army Hearing Program (AHP) clinic.Unit of Measure "Each" is defined as a "60- Minute Period".Period of Performance: 21 September 2022 - 20 September 2023

The following have been modified:

PWS

PERFORMANCE WORK STATEMENT

ARMY PUBLIC HEALTH CENTER

HEARING CONSERVATION TECHNICIANS FOR EUROPE MANPOWER SERVICES

SECTION 1 GENERAL REQUIREMENTS

SECTION 2 DEFINITIONS AND ACRONYMS

SECTION 3 GOVERNMENT FURNISHED PROPERTY AND SERVICES

SECTION 4 CONTRACTOR FURNISHED SUPPLIES AND EQUIPMENT

SECTION 5 SPECIFIC TASKS AND STANDARDS

SECTION 6 APPLICABLE DOCUMENTS, PUBLICATIONS AND FORMS

SECTION 7 SEXUAL ASSAULT PREVENTIONS AND RESPONSE PROGRAM (SHARP)

SECTION 8 ACCOUNTING FOR CONTRACT SERVICES

SECTION 9 HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT (HIPAA)

SECTION 10 EXCLUSION FROM PARTICIPATION IN FEDERAL HEALTH CARE PROGRAMS

(October 2015)

SECTION 11 TOBACCO FREE MEDICAL CAMPUS (TFMC)

TECHNICAL EXHIBIT 1 – PERFORMANCE REQUIREMENT SUMMARY

TECHNICAL EXHIBIT 2 – DELIVERABLES

TECHNICAL EXHIBIT 3 – PERFORMANCE LOCATIONS

SECTION 1

1. GENERAL REQUIREMENTS.

1.1. SCOPE OF WORK. This is a non-personal services contract to provide hearing conservation technicians in support of the Army Public Health Center (APHC) at Army Hearing Program (AHP) clinics, hearing conservation clinics, and other locations on Army installations where there is a backlog of personnel who are due for their annual hearing exam due to the impact of COVID-19. Hearing conservation technicians will schedule patients and perform hearing tests, otoscopy, otoacoustic emissions (OAE) and immittance testing, complete periodic range and base camp surveys to ensure proper use of hearing protection and noise abatement strategies, unit and group hearing protection fitting training and education, and perform hearing safety briefings scheduled by Regional Hearing Program Managers, staff audiologist or physician. An extender of their work will be to use new boothless audiometers to administer hearing exams in the clinic, waiting rooms, or at other facilities on their respective Army installations.

1.2. The contractor shall provide hearing conservation technicians within 2 Military Treatment Facility Commands in Europe (see Technical Exhibit 3: Performance Locations) primarily to conduct hearing tests using boothless audiometry methods and traditional Defense Occupational and Environmental Health Readiness System – Hearing Conservation (DOEHRS-HC) methods.

1.2.1. All personnel performing work under the contract shall be and shall remain employees of the contractor and not employees of the government.

1.3. BACKGROUND.

1.3.1. Mission. The APHC’s mission is to enhance Army readiness by identifying and assessing current and emerging health threats, developing and communicating public health solutions, and assuring the quality and effectiveness of the Army's Public Health Enterprise. The mission of the Army Hearing Division (AHD) is to enhance hearing readiness and conservation by identifying and assessing current and emerging hearing threats, developing and communicating hearing health solutions, and assuring the quality and effectiveness of the AHP. The efforts described herein support the mission of the APHC to enhance readiness, as well as the mission of the AHD to assure the quality and effectiveness of the AHP. This shall include the support of advanced strategies for monitoring and evaluating hearing performance through the use of boothless audiometry as an alternative to the current audio-booth based system used to evaluate hearing thresholds in the DoD’s hearing conservation program.

1.3.2. Impact of COVID-19 on Hearing Readiness. To maintain hearing readiness, active-duty Soldiers and Army Civilian Personnel who are enrolled in a hearing conservation program must have an annual hearing exam. In most cases, this is handled during an appointment at the AHP or Hearing Conservation Clinic at their respective installations. During this appointment, most personnel have their hearing tested in a multi-person sound-isolating booth simultaneously with up to seven other individuals. This is done to maintain efficiency and maximize throughput. However, with the advent of COVID-19, many of these clinics were either closed for some period of time or the number of appointments were reduced to minimize possible infection. This has created a backlog of personnel that are due for their annual hearing exam to maintain readiness. All clinics have since reopened, but new standard operating procedures are being implemented in the clinics to minimize the spread of COVID-19 when conducting hearing tests in audiometric booths. This includes reductions in the number of personnel tested simultaneously in a booth and barriers between test stations within a booth to maintain separation, new disinfection procedures for headphones, response buttons, and other common surfaces, and increased time between appointments to let the air exchange in the booth. This means that the existing backlog will continue to grow due to reduced capacity for testing using traditional methods, if that is the only path forward.

1.3.3. Boothless Audiometry. To address the backlog of personnel due for their annual hearing exams and increase hearing readiness, the Army Hearing Program is purchasing boothless audiometers that can be used to perform hearing exams outside the booth. This will allow testing to be completed at accelerated rates in the context of COVID-19 by 1) permitting social distancing practices to be implemented during testing (i.e., 6+ feet of separation),

2) keeping personnel out of confined spaces where air exchange rates may be more limited, 3) allowing more personnel to be tested simultaneously, and 4) being able to bring the hearing test to the units rather than having the units come to the clinic. The boothless audiometers utilize sound isolating headphones to reduce the effects of ambient noise and are operated using an app on a tablet PC.

1.4. Relationship of the Parties, Professional Liability Responsibility and Procedures.

1.4.1. This contract is a non-personal services type contract and it is not intended to create an employer-employee relationship between the government and the individual Contract Service Providers (CSPs). The performance of healthcare services by the CSPs under a non-personal services contract are subject to the day-to-day, ordinary schedules directed by the local Government managers.

1.4.2. Any personal injury claims alleging negligence by the individual CSP within the scope of their clinical performance of the non-personal services contract shall be processed by Department of Defense (DoD) in the same manner as claims alleging negligence by DoD military or civil service CSPs. The contract does not create an employer-employee relationship between the Government and any corporation, partnership, business association or other party or legal entity with which the CSP may be associated. The authority for this contract is 10 United States Code 1089 and 10 United States Code 1091.

1.4.3. If any lawsuit or legal action is filed or any claim is made against the contract CSPs, whether performing either as a personal or non-personal service, which occurred as a result of work performed by the CSPs under this contract, the CSPs shall immediately notify the contractor, the contracting officer (KO) and the chief of the appropriate services and promptly furnish them copies of all pertinent documents received.

1.4.4. The contractor and contract CSPs shall cooperate with the government, without further compensation, in the processing, review, settlement, or defense of the suit, action, or claim; and authorize government representatives to settle or defend the claim and to represent the CSP in, or take charge of, any litigation involved in such an action.

The CSP may, at the contract CSPs own expense, participate in defense of such claim or litigation.

1.5. QUALIFICATIONS

1.5.1. All services shall be provided by personnel meeting the minimum qualifications outlined in paragraph 4.

Neither uniformed services personnel nor government civilian employees shall be employed to perform services under this contract.

1.5.2. Qualifying Packages.

1.5.2.1. The contractor shall provide qualifying packages to the Points of Contact (POCs) at the respective site locations at least five business days prior to the individual's starting performance at the location. The qualifying package includes, but is not limited to, education, certifications, and experience. The Contractor shall perform all primary source verifications and include all verifications with the qualifying package. The site POCs or AHP staff will not assist the Contractor in obtaining any needed information.

1.5.3. Contract CSPs shall be computer literate. They shall possess the basic computer skills to enable them to enter and retrieve data from the electronic composite medical record system (AHLTA) and enter data and prepare reports in MS Office programs including Microsoft Word, Excel, Power Point and Access.

1.5.3.1. All contractor personnel shall have the ability to work as part of a multidisciplinary health care team, work some evenings and weekends as needed (per call schedule), walk and stand for extended periods of time and be able to manage stress, as evidenced by the ability to respond and to meet demands of workload, such as submitting proper documentation and referrals.

1.5.4. Should the contractor need to replace any CSPs during the contract period, the same qualifications and credentialing process shall apply for each new non-privileged health care provider.

1.5.4.1. The contractor shall only conduct business with designated government personnel listed as POCs. Names of authorized personnel shall be provided to the contractor by the government, in writing within three business days after contract award, and updated as necessary throughout the contract period.

1.5.4.2. The contractor shall have the ability to obtain a US Military Motor Vehicle Operator’s Identification Card driver’s license in order to travel to conduct unit education and to complete range inspections.

1.6. ADMINISTRATIVE.

1.6.1. The Contracting Officer’s Representative (COR) will be the KO’s authorized representative in administering the contract at the MTF level. The contractor’s representative shall be available to discuss any problems that the contractor’s personnel may be experiencing during the performance of this contract. Problems experienced by the

Government with the contractor’s performance will be discussed and resolved. Unresolved problems will be referred to the KO for resolution. Contracting Officer Technical Representatives (COTR) will be assigned to the individual clinics where the HCP services are being performed. The COTR work for the COR and will assist the COR in tracking hours worked by HCPs and report any other performance issues.

1.6.2. Contractor Representative. The contractor shall designate to the KO, in writing, a primary point of contact for contract implementation, coordination and administration as soon as possible after award, but no later than 30 calendar days prior to beginning performance. The Contractor shall notify the KO of changes in the primary point of contact at least five business days prior to the change. All notifications shall be in writing and shall state the name and contact information for the point of contact. The contractor’s representative shall communicate with the local Government point of contact for each task order on a quarterly basis, or when requested by the COR or KO, to discuss and resolve any problems that the contractor or the Government may be experiencing. Unresolved problems shall be referred to the KO, through the COR, for resolution. The contractor’s representative shall have the knowledge and authority to effectively respond to and resolve inquiries from contractor personnel. The contractor’s representative shall be the initial point of contact for contractor personnel questions and issues.

1.6.3. The use of non-compete conditions in employment agreements (to prevent loss of personnel by the contractor) effective only during the period of the contract performance is acceptable. However, the use of non-compete conditions in employment agreements that prevent employees of the incumbent from being interviewed by, employed, or accepting offers of employment by the new Contractor on the follow-on contracts is unacceptable. It hinders the Government’s ability to accomplish the mission of providing medical care to beneficiaries. The awardee may not include such conditions in employment agreements while performing under this contract.

1.6.4. The Contractor and contract CSPs shall abide by all DOD, MEDCOM, Regional Health Command Europe (RHCE), and MTF standards, rules, and procedures including requirements for any licensure, credentialing and quality assurance requirements. Such regulations include, but are not limited to, general safety, fire prevention, waste disposal, infection control, JC, and patient safety initiatives.

1.6.5. Media and Other Inquiries. The contractor shall not respond to any media inquiries. All inquiries and complaints from the media, third parties, private or public agencies shall be immediately relayed to the COR. There shall be no interviews, comments, or any other response without the prior knowledge and approval of the MTF Commander.

1.7. SECURITY

1.7.1. The contractor shall comply with all applicable DoD, Defense Health Agency (DHA), Department of the Army (DA), and MFT security regulations and procedures during the performance of this contract. Contractor personnel shall not disclose and must safeguard procurement sensitive and non-sensitive information, computer systems and data, privacy act data, and Government personnel work products, which are obtained or generated in the performance of this contract.

1.7.2. Access and General Protection/Security Policy and Procedures: Contractor and all associated sub-Contractors’ personnel (if any) shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by the COR). The Contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor personnel shall comply with all person identity verification requirements as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in Contractor security matters or processes.

1.7.3. Contractor must obtain clearance from the COR pursuant to the Installation Pass requirements for contractors outlined in AR Army Regulation 190-16 entitled Installation Access Control, and may be viewed at https://aepubs.army.mil/pdfpubs/AER190-16.pdf. An excerpt from this regulation is provided in Attachment # 2.

1.7.4. Physical Security. The Contractor shall be responsible for safeguarding all Government equipment, information and property provided for Contractor use in accordance with Attachment # 3 (LRMC Memorandum 190-5 Security management).

NOTE: Due to the size of Attachment # 3, it is provided as separate file during solicitation and at award.

1.7.5. All Contractor personnel shall meet local site requirements for Base Access. All non-US Contractor personnel shall meet any Garrison or USAREUR required AT/Operations Security training and requirements as well as local host country background investigations.

1.7.6. Standard. Contractor personnel shall observe and comply with all rules, policies, and regulations prescribed by the installation Command and other federal authorities concerning eating and smoking areas, fire, safety, sanitation, security and possession of firearms or other lethal weapons.

1.7.7. Contractor personnel entering the Government installation shall abide by all security regulations for the installation which may be in effect during the contract period and shall be subject to such checks as may be deemed necessary to ensure that no violations occur. No employee will be permitted on the installation when such checks reveal that his/her presence would be detrimental to the security of the installation.

1.7.8. Safety Requirements. The contractor shall maintain safety and health standards compliant with requirements of the Occupational Safety and Health Administration (OSHA), Environmental Protection Agency (EPA), State and all other nationally recognized safety Standards, to include wear of reflective belt/vest, Army Combat Helmet (ACH), Individualized Body Armor (IBA), ballistic eyewear, and hearing protection, as required.

1.7.8.1. The contractor shall hold the Government harmless for any damage to or loss of contractor or contractor personnel personal property or any injury to or death of persons as a result of the action or inaction of the contractor or its employees.

1.7.8.2. All inquiries, comments or complaints arising from any matter observed, experienced, or learned of as a result of or in connection with the performance of this contract, the resolution of which may require the dissemination of official information, shall be directed to the Contracting Officer’s Representative (COR) and the Contracting Officer (KO).

1.7.9. Crime Control Act of 1990. No performance under this contract will be allowed without full compliance with the Crime Control Act of 1990 and DoD Instruction 1402.5 dated 19 January 1993. All CSPs having access to government computer systems and/or providing care to children (17 years of age and under) must be subject to a background investigation and have a favorable background investigation. Background checks will be based on fingerprints of individuals obtained by a law enforcement officer and inquiries will be made, based on the Standard Form 85-P completed by the CSPs, through the Federal Bureau of Investigation (FBI) and state criminal history repositories. The contractor shall ensure a favorable background check has been completed for each contractor CSP.

1.7.10. All contractor personnel performing work on the requirement shall be a United States citizen or local national and comply with applicable program security requirements.

1.7.11. Common Access Card (CAC). The contractor shall comply with agency personal identity verification procedures that implement Homeland Security Presidential Directive-12 (HSPD-12), Office of Management and Budget (OMB) guidance M-05-24, and Federal Information Processing Standards Publication (FIPS PUB) Number 201-1.

1.7.12. The contractor shall comply with agency personal identity verification procedures in all subcontracts when the subcontractor is required to have physical access to a federally-controlled facility and access to a Federal information system.

1.7.12.1. The contractor shall ensure compliance with the provisions set forth below. For purposes of FAR Clause 52.204-9, the government will designate a Trusted Agent (TA) for this contract. The Government reserves the right to amend or supplement these provisions pursuant to the Changes clause in the contract.

1.7.12.2. In-processing Requirements. Contractor employees requiring access to Government systems in order to perform services under this contract shall obtain a CAC. Proof of employment, background screening, and security clearance / favorable background check is required before a CAC will be issued authorizing access to the Installation and Government computer systems.

1.7.12.3. CACs may not be issued to Contractor employees unless a data record authorizing CAC issuance is resident in the Defense Enrollment Eligibility Reporting System (DEERS). The Trusted Associate Sponsor System (TASS) was developed as a secure and authorized means of entering contractor data into DEERS in addition to automating the CAC application and approval process. In order to enter contractor data into TASS, the contractor's data must be resident in an authorized source database. The Joint Personnel Adjudication System (JPAS) is that authoritative source. The Contractor's Facility Security office (FSO) shall ensure its employee(s) has a record in JPAS prior to its employee(s) requesting a CAC be issued. Personnel eligible for a CAC who are not in JPAS (i.e., certain Contractor employees, Foreign Nationals, and DoD affiliates) will be required to register at a site where an equivalent background vetting will be accomplished In Accordance With (IAW) Federal Information Processing Standard (FIPS) 201.

1.7.12.4. The application will be approved, returned, or rejected by the TA. Notice as to whether the application has been approved, returned or rejected will be provided to the individual's e-mail address within 48 hours after submission. If the application is returned or rejected, the CSP shall contact the TA and comply with the TA's guidance to attempt to correct and resolve the issues.

1.7.12.5. Revalidation Requirements. The TA is required to revalidate all CSPs, in the DEERS/RAPIDS System, every 180 days. In the event revalidation is denied, the CAC credentials shall be revoked and the CAC will not be useable to login.

1.7.12.6. Out-processing Requirements. When a CSP's performance under this contract ceases, the CSP shall personally bring the CAC to the TA and complete the DA 2962. The TA will revoke the CSP's CAC from the DEERS/RAPIDS System.

1.7.13. The contractor is responsible for absences of CSPs due to expired identification and access documents. Such absences shall not relieve the contractor of its obligation to perform the services required under this contract.

1.7.13.1. The CSPs shall immediately report any lost or stolen CACs or badges to the COR.

1.8. Physical Security.

1.8.1. The contractor shall be responsible for safeguarding and securing all government equipment, information, and property provided for contractor use, at all times. The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work day, Government facilities, equipment, and materials under contractor’s responsibility shall be secured.

1.8.2. Contractor personnel entering Government facilities or Government-leased facilities shall conform to security regulations during the contract period and shall be subject to security checks as may be deemed necessary to ensure that security violations do not occur.

1.8.3. Key Control. The contractor shall establish and implement methods of making sure all keys/key cards issued to the contractor by the Government are not lost or misplaced and are not used by unauthorized personnel. NOTE:

All references to keys include key cards. No keys issued to the contractor by the Government shall be duplicated.

The contractor shall develop procedures covering key control that shall be included in the Quality Control Plan (QCP). Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the

COR.

1.8.3.1. In the event keys, other than master keys, are lost or duplicated, the contractor shall, upon direction of the KO, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the contractor shall be responsible for the total cost of re-keying or the replacement of the lock or locks. In the event a master key is lost or duplicated, all locks and keys for that system will be replaced by the Government and then the contractor shall reimburse the Government for the total cost of the replacement.

1.8.3.2. The contractor shall prohibit the use of Government issued keys/key cards by any personnel other than the contractor's employees. The contractor shall prohibit the opening of locked areas by contractor employees to permit entrance of personnel other than contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the KO.

1.8.4. Privacy Act. Professional ethics and the principles of confidentiality stated in the Privacy Act shall be adhered to at all times.

1.8.5. Access to systems containing Personally Identifiable Information (PII). The contractor shall comply with the Privacy Act and all applicable agency regulations on individual privacy, to include DoD Directive 5400.11 “Department of Defense Privacy Program” and DoD 5400.11-R, “Department of Defense Privacy Program”.

1.8.5.1. Data Security. The contractor, unless otherwise authorized by the Government, shall limit access to PII to those employees and subcontractors who require the information in order to perform their official duties under this contract. The contractor, contractor employees, and subcontractors shall physically or electronically protect PII when not in use and/or under the control of an authorized individual. The contractor shall only use PII obtained under this contract for purposes of the contract, and shall not collect or use such information for any other purpose without the prior written approval of the KO. At expiration or termination of this contract, the contractor shall coordinate with the KO to either turn over all PII managed under the contract that is in its possession to the Government or successor contractor, or if the Government so directs, destroy the PII.

1.8.6. Government Provided Computer. Any contractor personnel operating a Government-provided computer shall possess a favorable suitability investigation or an approved waiver pending investigation, and have completed the following DoD Information Assurance Awareness prior to obtaining access to information systems and annually thereafter (see 1.20.3.6). Failure to maintain suitability standards set forth therein will subject contractor personnel to suspension of access to government automated systems. If a contract employee is suspended from system access, the contractor remains responsible for the performance of services.

1.8.7. Communications Security (COMSEC). All communications with DoD organizations are subject to COMSEC review. The contractor shall be aware that telephone communications, and information technology (IT) networks are continually subject to intercept by unfriendly intelligence organizations. DoD has authorized the military department to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DoD organizations. Therefore, the contractor is advised that any time it places a call or receives a call it is subject to COMSEC procedures. The contractor shall assume the responsibility for ensuring wide and frequent dissemination of the above information to all employees dealing with DoD information. The contractor shall be aware of, and abide by, all Government regulations concerning the authorized use of the Government’s computer network as well as improper network use (i.e., viewing pornographic material or restricted/subversive sites on the web), including the restriction against using the network to recruit Government personnel or advertise job openings.

1.9. Installation Access and General Protection. The contractor and all associated subcontractor(s) employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures. The contractor shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security office. The contractor shall comply with all personal identity verification requirements as directed by DoD, DA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.10. Employee Conduct. The contractor’s employees shall observe and comply with all applicable departmental and agency regulations, policies and procedures (e.g., fire, safety, sanitation, environmental protection, security, flag officer courtesy, “off limits” areas, wearing of parts of military uniforms, and possession of firearms). The contractor shall ensure that all contractor employees present a professional appearance at all times, and that their conduct does not reflect discredit on the requiring activity, the United States or the Department of Army.

1.11. Removal of Contractor Employee. At any time during the performance of this contract, the KO or COR may direct the contractor to immediately remove from the work place any CSP whose actions or condition creates a clear and present danger of physical harm to any persons (military, civilian, and contractor) or to the impaired individual. The government reserves the right to require removal from the job site any contract employee who endangers property, whose continued employment is inconsistent with the interest of military security or who is found to be incapacitated or under the influence of alcohol, drugs or other substances. Such removal does not relieve the contractor of the responsibility to provide sufficient qualified personnel for adequate and timely service.

The KO will provide the contractor with an immediate written rationale for removal of the employee.

1.11.1. This provision will be used in emergency situations only and not for the purpose of bringing performance issues or other non-urgent concerns to the attention of the contractor. If a removal occurs during a day shift (Monday through Friday) the COR will immediately contact the contractor’s POC after the removal to discuss the situation. If removal occurs after business hours, the COR will contact the contractor's POC on the next business day.

1.11.2. If the need for a removal occurs, the COR will contact the contractor's POC and direct the contractor to remove that individual from the location and to not use that individual to perform any services required under this contract until the issue has been resolved by the KO. The contractor shall formally meet with the COR to discuss further action in accordance with the MTF Quality Assurance and Inspection (QA&I) Plan. A review of the basis for removal will be made by the KO within three business days after the COR directed the removal.

1.11.3. If, after any investigation deemed necessary by the KO and discussions with the contractor's representative, the KO concludes that the CSP’s conduct requires permanent removal from performance under the contract, the KO will notify the contractor that permanent removal is required. In the event of disagreements between the government and the contractor's representative concerning matters of impaired CSPs, the decision of the KO will be final. During the period of time between the removal and the final decision of the KO, the contractor shall provide a backup/replacement CSP in accordance with the terms and conditions of this contract.

1.12. PLACE OF PERFORMANCE.

1.12.1. Multiple places of performance as defined in Technical Exhibit 3: Performance Locations

1.13. HOURS OF OPERATIONS.

1.13.1. Most clinics operate between the hours of 0730 and 1630, Monday through Friday with a 60- minute lunch break, unless otherwise specified.

1.13.2. Scheduling Process:

Contract personnel will be scheduled during regular clinic hours of their respective sites. The clinics may schedule additional clinic hours in order to reduce the backlog and may require the hearing technicians to work overtime.

1.13.2.1. The contractor shall maintain a process to monitor work and billable hours.

1.13.3. The contractor shall at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for any reason. In the event of a Government furlough, the KO shall provide guidance.

1.13.4. Unplanned closures. If the government facility is closed due to training, unit events, unusual or compelling circumstances (e.g., natural disasters, military emergency, severe weather), the contractor shall only be reimbursed for actual hours the CSPs provided services. The CSPs are considered mission essential and will be required to report to work as scheduled during emergencies, disasters or during adverse weather conditions. Contract services will still be required during these situations.

1.14. Federal Holidays. The hearing clinics shall be closed on federal holidays.

New Year’s Day, January 1st Martin Luther King’s Birthday, 3rd Monday in January Presidents’ Day, 3rd Monday in February Memorial Day, last Monday in May Independence Day, July 4th Labor Day, 1st Monday in September Columbus Day, 2nd Monday in October Veteran’s Day, November 11th

Thanksgiving Day, 4th Thursday in November Christmas, December 25th

NOTE: Any of the above holidays falling on a Saturday will be observed on the preceding Friday; holidays falling on a Sunday will be observed on the following Monday. Any holidays that are declared by Presidential Executive Order shall be observed in the same manner as the holidays listed above. If the area in which a contract CSP is scheduled to work is closed due to the holiday and the employee is not required to report in, payment will not be made for those hours.

1.15. Absences.

1.15.1. Scheduled Absences: The contractor shall provide to the Government written notice of a request for scheduled absence for each CSP no less than 30 days prior to the date of the planned absence.

1.15.2. Unscheduled absences: Unscheduled absences due to illness or emergency must be called in by the contractor into the on duty Government Technical Supervisor or designee as early as possible, but no later than two hours prior to the scheduled start of the normal work day. As example, the contractor would notify the Government not later than 0630 of an unscheduled absence of an employee scheduled to begin work at 0830. The contractor shall provide full coverage for the required hours of performance.

1.16. Identification of Contractor Employees. All CSPs attending meetings, answering government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are government officials. They must also ensure that all documents or reports produced by contractor CSPs are suitably marked as contractor products or that contractor participation is appropriately disclosed.

1.17. Contracting Officer’s Representative (COR). As the KO’s representative, the COR monitors all technical aspects of the contract, performs inspections, and assists in contract administration. A letter of appointment issued to the COR, a copy of which is sent to the contractor, states the responsibilities of the COR and the limitations placed upon his/her authority, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms or conditions of the contract or task order.

1.17.1. Technical Monitor (TM). Each location will be assigned a government civilian or military TM to provide technical feedback to the COR on performance issues related to the contractor and PWS terms. The TM is not authorized to change any of the terms or conditions of the contract or task orders.

1.18. Contractor’s Representative. The contractor shall provide a project manager who shall be responsible for the performance of work, contract compliance and quality control. The name of this person and an alternate, who shall act for the contractor when the project manager is absent, shall be designated in writing and a copy of designation shall be provided to the COR and KO within five work days of contract award and within five work days of employee replacement under this contract. The project manager or in his/her absence the alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract.

1.19. Quality Control Plan (QCP). The Contractor shall maintain a quality control program to ensure services are performed in accordance with the contract requirements. The contractor shall develop and implement a QCP specific to this contract that addresses processes and procedures implemented to ensure performance meets all requirements of the contract. Within 15 calendar days after contract award, a comprehensive written QCP shall be submitted to the COR and KO. If changes are made to the QCP, the revised QCP shall be submitted to the COR and KO within 5 working days of the changes.

1.20. Orientation and Training Requirements: The CSP shall complete all orientation and training requirements described within this PWS and maintain certification requirements throughout the life of the contract. The contractor shall make training documentation and certifications available to the COR within five working days upon request.

Training attendance and compliance may be documented as a performance metric under the resultant contract, and be part of past performance information in support of future source selections.

1.20.1. Orientation: CSPs shall complete MTF orientation per MTF guidance. When commencing work under this contract, the CPSs shall obtain in-processing checklist(s) from the COR or designated office. All CSPs are required to complete the applicable items on the checklist and turn it in to the designated office. Upon completion of the duty assignment, the contract personnel need to complete an out-processing checklist and return it to the designated office. MTF and unit orientation. The time required to complete orientation and familiarize contract personnel with the policies and procedures of the assigned MTF are considered a normal work day.

1.20.1.1. CSPs personnel shall comply with MTF policies regarding personal appearance and conduct.

1.20.2. Training Requirements.

1.20.2.1. MTF Training Requirements: The Contractor shall ensure that CSPs complete any mandatory training requirements in accordance with the MTF local policy and procedures encompassing several areas of the blood donor center as well as blood-born pathogen and current good manufacturing processes.

1.20.2.2. Government unique training. The Government may elect to provide unique Government training to contract CSPs who are performing services under this contract. If the Government elects to provide such training, the Government will provide such training at no additional expense to the contractor or to the contract CSP. When directed by the contracting officer, contract CSPs shall attend all such training in a paid status as part of the normal services required and billed under the contract. The amount of the reimbursement shall be the prorated cost of training, calculated based on the total cost of the training and the number of months by which the CSPs contract CSP fails to complete the performance commitment. The length of the performance commitment shall be 12 months or until the end of all performance under this contract, whichever occurs first.

1.20.2.3. Computer Training. Contract personnel who have any interaction with the computer systems must receive training for the applicable system(s). The COR will coordinate the necessary computer training. The training will be on-site and during normal duty hours. This training will be at no cost to the Contractor. These systems include but are not limited to: Enterprise Blood Management System (EBMS), Composite Health Care System (CHCS), MHS Genesis, and Armed Forces Health Longitudinal Technology Application (AHLTA).

1.20.3. Antiterrorism (AT) Considerations. In accordance with DFARS 225.372 Antiterrorism/ Force Protection, and DoD Instruction O-2000.16, Volume 1, DoD Antiterrorism Standards, the contractor is hereby advised that it shall comply with the policies and procedures of the U.S. Antiterrorism Officer (ATO) at each installation where work is being performed.

1.20.3.1. AT Level I Training: All contractor employees, to include subcontractor employees, requiring access to Army installations, facilities and controlled access areas shall complete AT Level 1 awareness training within 30 calendar days after start date and annually thereafter. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee to the COR, within 15 calendar days after completion of training by all employees and subcontractor personnel and results reported in the monthly report. AT Level 1 awareness training is available at the following website: https://jkodirect.jten.mil

1.20.3.2. Access and general protection/security policy and procedures. This standard language is for contractor employees with an area of performance within an Army-controlled installation, facility, or area. Contractor and all associated subcontractor employees shall provide all information required for background checks to meet installation access requirements to be accomplished by the installation Provost Marshal Office, Director of Emergency Services, or Security Office. Contractor workforce must comply with all personal identity verification requirements (CFR clause 52.204-9, Personal Identity Verification of Contract Personnel) as directed by DoD, HQDA and/or local policy.