A02._PWS-chinhae_v2.docx

PERFORMANCE WORK STATEMENT (PWS)

Custodial Service and Food/ Medical Waste Collection, Transportation and Disposal Services for Commander, Fleet Activities Chinhae, South Korea

PART 1

GENERAL INFORMATION

1. GENERAL: The Government will award a Firm-Fixed-Price with Requirements type contract.

1.1. BACKGROUND: This is a non-personnel services contract at Commander, Fleet Activities Chinhae (Chinhae, Republic of Korea ((ROK)). The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1.1. Hours of Operation: The Contractor is responsible for conducting business, between the hours of 0800- 1700 hours Monday through Friday except Korean holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The Contractor must maintain an adequate workforce at all times for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the aforementioned reasons in this paragraph. Requests for work outside of regular hours must be made in writing 5 working days in advance to the Contracting Officer.

1.1.2. Recognized Holidays:

The contractor is not required to perform services on holidays.

ROK legal holidays:

1.2. SCOPE OF WORK: The Contractor shall provide qualified personnel, services, materials, equipment, supplies and facilities necessary to perform facilities Custodial Services, Food Waste Collection and Disposal Services and Medical Waste Collection, Transportation and Disposal Services at Commander, Fleet Activities Chinhae (Chinhae, Republic of Korea ((ROK)).

1.2.1. This service will be performed in various facilities, which shall include living quarters, retail outlets, recreation facilities, offices, warehouses, medical facilities, aircraft shelters, automotive garages, and other miscellaneous structures at Commander, Fleet Activities Chinhae, Commander Naval Forces Korea

1.2.2. The Contractor shall comply with all applicable laws, rules and regulations, including but not limited to those included in Section 6 of the PWS.

1.3. SAFETY REQUIREMENTS: The Contractor shall maintain safety and health standards compliant with requirements of the Occupational Safety and Health Administration (OSHA).

1.4. SECURITY REQUIREMENTS: The Contractor shall be responsible for the security of all Soldier information.

1.4.1. Neither the Contractor nor any of its contract service providers shall disclose or cause to disseminate any information concerning operations of military activities. Such action(s) could result in violation of the contract and possible legal actions.

1.4.2. All inquiries, comments or complaints arising from any matter observed, experienced, or learned of as a result of or in connection with the performance of this contract, the resolution of which may require the dissemination of official information, shall be directed to the contracting officer representative (COR) and the contracting officer.

1.4.3. The Contractor shall only conduct business with designated government personnel listed as points of contact (POCs). Names of authorized personnel shall be provided to the Contractor by the government, in writing, and updated as necessary throughout the contract period.

1.4.4. U.S. Government records, copies of original results and reports, verified original data, corrected data, and corrected supporting final reports are maintained by the Contractor, but remain the property of the U.S. Government. These files/results must be surrendered to the COR.

1.4.7. IDENTIFICATION OF PRIVACY ACT. This contract requires the development of a system of records in accordance with the Privacy Act of 1974.

1.5. PERFORMANCE QUALITY: The Contractor shall establish and maintain a complete Quality Control Plan that shall ensure the requirements of the contract are provided as specified in Section 5 of the PWS. Within thirty calendar days after contract award, three copies of a comprehensive written QCP shall be submitted to the COR and within 5 working days when changes are made thereafter.

1.6. PHASE IN /PHASE OUT PERIOD. To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the Contractor shall have personnel on board, at no additional cost to the government, during the thirty (30) day phase in/ phase out periods. During the phase in period, the Contractor shall become familiar with PWS requirements in order to commence full performance of services on the contract start date.

1.7. PERIOD OF PERFORMANCE

Period of Performance

PART2

DEFINITIONS, ACRONYMS, AND ABBREVIATIONS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1. ACTUAL TONNAGE. Weight of refuse, covered under this contract that is delivered for disposal at a disposal facility. Not to be mixed with other refuse collected from areas not covered under this contract.

2.1.2. ASH URN. Receptacle specifically used for the disposal of cigarettes, cigars, and other smoking product waste.

2.1.3. CDC. Child Development Center, a building or area used for care of children.

2.1.4. CLEAN. Free of dust, spots, streaks, graffiti, smudges, smears, litter, bugs, debris, liquids, and other foreign debris.

2.1.5. CLEANING. Physically removing all dirt and contamination, oftentimes using soap and water. The friction of cleaning removes most germs and exposes any remaining germs to the effects of a sanitizer or disinfectant used later.

2.1.6. COATING. Applying a sealing coat (or finish) to a floor, sometimes referred to as waxing.

2.1.7. CONTAINER. A receptacle designed for holding and transporting various types of solid waste supplier or vendor awarded a contract to provide specific supplies or service to the government.

2.1.8. CONTRACTOR ACQUIRED PROPERTY. Property acquired, fabricated, or otherwise provided by the contractor for performing a contract and to which the Government has title.

2.1.9. CONTRACTOR. The term as used in this contract refers to the prime.

2.1.10. CONTRACTING OFFICER. A person with authority to enter into, administer, or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.11. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.12. DAY. Unless otherwise specified, means calendar day.

2.1.13. DEBRIS. Includes, but not limited to, paper, cans, bottles, large limbs and branches, grass cuttings, street sweepings, and other similar waste items.

2.1.14. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.15. DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.16. DISINFECTING. Destroying or inactivating most germs of any inanimate object, but not bacterial spores.

2.1.17. EQUIPMENT. A tangible item that is functionally complete for its intended purpose, durable, nonexpendable, and needed for the performance of a contract. Equipment is not intended for sale, and does not ordinarily lose its identity or become a component part of another article when put into use. Equipment does not include material, real property, special test equipment or special tooling.

2.1.18. ENVIRONMENTAL LICENSES AND PERMITS. The contractors Handling, Transporting, Treating, and Disposing of medical waste shall be licensed as per Korean laws and regulations. Copies of all licenses and permits shall be supplied to the Government for review and record keeping prior to start of any work under this contract

2.1.19. GARBAGE. Animal and vegetable waste (and containers thereof) resulting from the handling, preparation, cooking, and consumption of foods.

2.1.20. GREEN WASTE. Organic material from plants such as tree, shrub, and ground/yard trimmings and cuttings.

2.1.21. GOVERNMENT FURNISHED PROPERTY. Property in the possession of, or directly acquired by, the Government and subsequently furnished to the contractor for performance of a contract. Government-furnished property includes, but is not limited to, spares and property furnished for repair, maintenance, overhaul, or modification. Government- furnished property also includes contractor-acquired property if the contractor-acquired property is a deliverable under a cost contract when accepted by the Government for continued use under the contract.

2.1.22. GOVERNMENT PROPERTY. All property owned or leased by the Government. Government property includes both Government-furnished property and contractor-acquired property. Government property includes material, equipment, special tooling, special test equipment, and real property. Government property does not include intellectual property and software.

2.1.23. HAZARDOUS SUBSTANCE. As defined in KEGS.

2.1.24. HAZARDOUS WASTE. a solid waste or combination of solid wastes, which because of its quantity, concentration, or physical, chemical, or infectious characteristics may: (1) cause, or significantly contribute to an increase in mortality or an increase in serious irreversible, or incapacitating reversible, illness. or (2) pose a substantial present or potential hazard to human health or the environment when improperly treated, stored, transported, disposed of, or otherwise managed.

2.1.25. HAZARDOUS WASTE STORAGE AREA. As defined in the KEGS.

2.1.26. INDUSTRIAL WASTE. Building materials, and rubble resulting from construction, remodeling, repair, and demolition operations of pavements, residences, buildings, and other structures.

2.1.27. INTERIOR GLASS SURFACES. All glass, plexi-glass, transparent or semi-transparent plastic surfaces within a building. Including, but not limited to, walls, doors, room dividers, display cases, etc.

2.1.28. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by 411th CSB Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal. The prime contractor is responsible for performance of all subcontractors.

2.1.29. LOT. the total number of potential service outputs in a surveillance period.

2.1.30. LUNCH/BREAK ROOM. Room designate for use of employees to store, prepare, and consume meals.

2.1.31. MATERIAL. property that may be consumed or expended during the performance of a contract, component parts of a higher assembly, or items that lose their individual identity through incorporation into an end-item. Material does not include equipment, special tooling, and special test equipment or real property.

2.1.32. MAINTENANCE. Includes both scheduled repairs (preventative maintenance) and unscheduled, non- emergency repairs (defined in UFC 3-601-02 as self-evident or “fix-it-when-it-breaks”). Emergency repairs are otherwise provided for in this contract. To restore by replacing part(s) or correcting other defects in the system and returning the system back to its original operating condition after malfunction. Requiring less than four man-hours and only bench stock parts.

2.1.33. MANIFESTING. Manifesting is described in KEGS and is required for the transportation off installation of all industrial and medical waste. Korean forms shall be used when the destination is a Korean facility. The installation commanding officer (ICO) or the ICO’s designated representative shall retain signature authority for manifests.

2.1.34. MEMORANDUMS OF AGREEMENT / UNDERSTANDING (MOA / MOU). The ICO or his designated representative shall retain signature authority for all MOAs and MOUs.

2.1.35. NON-PERSONAL SERVICES. The personnel rendering the services are not subject. either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the government and its employees. Non personal service contracts are authorized by the government in accordance with FAR 37.012, under general contracting authority, and do not require specific statutory authorization.

2.1.36. PERFORMANCE RATING. Evaluation by COR of Contractor’s performance using Contract Performance Report (CPR) or CORT at WAWF (https://wawf.eb.mil) for documenting quality of Contractor’s services.

2.1.37. PERFORMANCE REQUIREMENT. The point is that divides acceptable and unacceptable performance according to the performance requirement summary and the Inspection of Services clause. It is the number of defectives or maximum percent defective in the lot that is deemed acceptable. Requiring less than eight man-hours and only bench stock parts.

2.1.38. PERFORMANCE REQUIREMENT SUMMARY. A listing of the service outputs under the contract that are to be evaluated by the COR on a regular basis, the surveillance methods to be used for these outputs, and the performance requirement of the listed outputs.

2.1.39. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.40. PROPERTY. all tangible property, both real and personal.

2.1.41. PROPERTY ADMINISTRATOR. An authorized representative of the KO appointed in accordance with agency procedures, responsible for administering the contract requirements and obligations relating to Government property in the possession of a contractor.

2.1.42. QUALITY ASSURANCE. A planned and systematic pattern of all actions necessary to provide confidence that adequate technical requirements are established, products and services conform to established technical requirements, and satisfactory performance is achieved. For purposes of this RFP/contract, quality assurance refers to actions by the Government.

2.1.43. QUALITY ASSURANCE SURVEILLANCE PLAN. An organized document written by the government specifying the surveillance methodology used for surveillance of Contractor performance.

2.1.44. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.45. REAL PROPERTY. See Federal Management Regulation 102-71.20 (41 CFR102-71.20).

2.1.46. RECYCLABLE WASTE. Waste material which can be transformed into new products in such a manner that the original product may lose its identity.

2.1.47. REFUSE. Refuse as defined for this contract includes, but is not limited to, bio-solids, green waste, commercial (office) waste, residential waste, industrial waste, garbage, and special handling waste. Not included as refuse are explosive and incendiary waste and contaminated waste from medical and radiological processes.

2.1.48. RESTROOM. A room or facility with sinks, urinals, toilets, showers and other similar fixtures.

2.1.49. RUBBISH. a variety of unsalvageable waste materials such as metal, glass, crockery, floor sweepings, wrapping, containers, cartons, and similar articles not used in preparing or dispensing food.

2.1.50. SAMPLE. A sample consists of one or more service outputs drawn from a lot for quality assurance surveillance.

2.1.51. SANITARY. free of microorganisms.

2.1.52. SERVICE CLASS. Category that describes frequency of work for each work item.

Sightly. attractive, tasteful, or pleasing to the sight and consistent with its intended use.

2.1.53. SOLID WASTE. Refuse, rubbish and other discarded solid materials resulting from commercial, industrial, residential, and community activities.

2.1.54. SPACE. an area to receive janitorial services which may or may not be considered a room by common definition, e.g., definable sections of hallways, stairwells, lobbies, offices, entrances, and elevators.

2.1.55. SPILLAGE. Any refuse dislodged from containers and/or solid waste collecting equipment in the course of collection and disposal.

2.1.56. SUBCONTRACTOR. One that enters into a subcontract and assumes some of the obligations of the primary Contractor.

2.1.57. TREATMENT, Storage and Disposal Facility (TSDF). Facilities that are permitted by Korean regulations to provide treatment, storage and disposal services for hazardous waste.

2.1.58. WASTE CONTAINERS. Trash receptacles, wastebaskets, trashcans, wastepaper baskets, or any container holding trash, paper, or refuse of any kind.

2.1.59. WASTE DEPOSIT AREA. Designated points where solid wastes will be placed for collection by the Contractor. May also be referred to as a collection station, collection point, pick-up stations, or collection site.

2.1.60. WINDOW. Any glass opening on the exterior wall of a building or facility. Includes the interior and exterior of the glass, sill, frame. as well as the associated screens and storm windows.

2.1.61. WORK DAY. The number of hours per day the Contractor provides services.

2.1.62. WORK WEEK. Is defined as Monday through Sunday (dependent on workload and mobilization requirements).

2.1.63. YOUTH CENTER. A building or area used for the care and recreation of older children and adolescents.

2.2. ACRONYMS: List all acronyms used in the PWS and what they represent.

FAR Federal Acquisition Regulation

approve modifications to the contract)

PART3

GOVERNMENT FURNISHED ITEMS AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES: The Government will provide all utilities in the facility and will be available for the contractor’s use in performance of tasks outlined in this PWS. The Contractor shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount to accomplish required cleaning.

3.1. GOVERNMENT QUALITY ASSURANCE (QA).

3.1.1. The Government will use the QA Surveillance Plan (QASP) to evaluate the Contractor’s performance of tasks listed in the performance requirements summary (PRS) pf Part 7 of this contract to ensure the contractor’s performance meets standards as specified in this PWS. For those tasks listed on the PRS, the COR will follow the QASP methods of surveillance in this contract. Government personnel will record all surveillance observations. When an observation indicates defective performance, the COR will require the Contract Manager (CM) to initial the observation. Initialing of the observation does not necessarily constitute concurrence with the observation, only acknowledgement that they have been made aware of defective performance. Government surveillance of tasks not listed in the PRS by methods other than those listed in the PRS may occur during the performance period of this contract. Such surveillance will be done according to standard inspection procedures or other contract provisions. Any action taken by the Contracting Officer (KO) as a result of surveillance will be IAW the terms of this contract.

3.1.2. Performance Evaluation Meetings: The KO may require the Contract Manager to meet with the COR, and other Government personnel as deemed necessary. The Contractor may request a meeting with the KO when they believe such a meeting is necessary. Written minutes of any such meeting shall be recorded in the contract file and signed by the contract managers and the COR or contract administrator. If the Contractor does not concur with any portion of the minutes, such non-concurrence shall be provided in writing to the COR within 10 calendar days following receipt of the minutes

PART 4

CONTRACTOR FURNISHED ITEMS AND RESPONSIBLITIES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under section 3 of this statement.

4.1. PERSONNEL QUALIFICATIONS. An outline of qualifications for the Contractor staff is given below:

4.1.1. Contract Manager (CM): The CM shall be a full-time CM and physically present at a central site of the Contractor’s choosing during normal duty hours to handle any problems/complaints that may occur, conduct overall management, coordination, and furnish liaison with the Government and shall be responsible for the overall performance of services under this Contract. The CM shall have at least two (2) years of satisfactory experience within the past five (5) years as CM in managing similarly related projects. The historical work evidence of the Contractor and resume/qualification of the CM shall be submitted as part of the contractor’s technical proposal. The CM shall be given authority to make on-site decisions on behalf of the Contractor on contractual matters.

The CM shall be available during normal duty hours (0800-1700, Monday thru Friday) and shall respond within two

(2) hours to any requested meetings to discuss performance of this contract with the COR and/or the KO. After normal duty hours, the CM shall be available within four (4) hours of notice.

The Contractor shall ensure that communications between the CM and Contractor employees are established within 30 minutes of any notification delivered to CM by the COR during normal work hour.

The CM shall be able to read, write, speak and understand English efficiently.

The CM shall have full authority to act or make decisions for the Contractor on all contract matters pertaining to the operations and execution of the services listed.

The CM shall fully understand the requirements of this contract and shall report to the COR any problems encountered in any of the facilities covered by this contract. The CM shall demonstrate adequate knowledge of equipment, tools and techniques, and shall be able to recognize situations or circumstances defined in this PWS that may be hazardous to the facilities or to personnel. Immediately upon recognition of such situations and/or circumstances, the CM shall notify the COR.

Upon the request of the KO or COR, the CM shall make himself/herself present to discuss contract performance at a date and time specified in the request.

4.2. MATERIALS. The Contractor shall:

4.2.1. Furnish materials, supplies, and equipment necessary to meet the requirements for the provision of services established under the terms of this contract.

4.3. EQUIPMENT. The Contractor shall:

4.3.1. The Contractor shall furnish all equipment and tools necessary to properly perform the work defined in this contract.

4.3.2. All Contractor equipment shall be safe, noise limiting and in a safe operating condition at all times. Any equipment found to be defective by the COR shall either be repaired, replaced, or removed by the Contractor, at the Contractor's expense.

4.3.3. The Contractor’s equipment shall be in good operational condition and have the ability to operate efficiently and safely. The Contractor shall provide a list of equipment and tools proposed under this contract to the Contracting Officer’s Representative (COR) 10 days after contract award.

4.3.4. The Contractor shall be responsible for providing and using appropriate safety equipment and gear for performance under this contract to prevent Contractor injuries and warn the general public.

PART 5

SPECIFIC TASKS

5. SPECIFIC TASKS:

5.1. GENERAL TASKS

5.1.1. Prior to the Contractor starting contracted services, the Contractor shall notify the COR and the installation facility managers of COMFLEACT Chinhae, ROK in writing of the intended work to be accomplished. The Contractor shall provide and inform the COR the facility number(s) and how long the scheduled or unscheduled services of the facility(ies) will be required.

5.1.2. The Contractor shall be responsible for notifying the COR and facility manager prior to scheduled or unscheduled work. The Contractor shall also be responsible to notify the COR and facility manager after completion of the scheduled or unscheduled work.

5.2. REQUIREMENTS

5.2.1. The Contractor shall be responsible for performing Custodial Services, Food Waste Collection and Disposal and Medical Waste Collection, Transportation and Disposal, unless otherwise directed. Additional information is described in Part 7 Attachments / Technical Exhibits of this contract.

5.2.1.1 The Contractor shall submit a complete service schedule for all contract requirements of this PWS 30 days prior to the start of work.

5.2.1.2 It will be the responsibility of the COR to coordinate and accept the Contractor’s requested work schedule no later than the 15th day of each month. The accepted work schedule will be returned to the Contractor. If the schedule is not accepted it shall be re-accomplished and resubmitted to the COR. In the event that there is a conflict in the Contractor's work schedule, the Contractor shall immediately notify the COR and reschedule the work.

5.2.1.3 For each day that performance of work is required, the Contractor shall report to the COR between the hours of 09:00 to 09:30 and before close of business at 16:30. The COR will inform the Contractor of any work orders which have been received which require immediate corrective action(s) by the Contractor. Any problems which the Contractor encounters when performing contracted services shall be immediately reported to the COR, with the Contractor detailing the reason(s) that the contracted services cannot be accomplished as required.

5.2.2. Inspection: The Contractor shall establish and maintain an inspection and surveillance system in accordance with the FAR Clause 52.246-4, INSPECTION OF SERVICES – FIXED PRICE, to ensure that the work performed conforms to the contract requirements. All deficiencies noted in the internal compliance inspection shall be corrected in a timely manner. In all cases of inspections, the Contractor shall use the latest revision of any publication to accomplished work under this contract.

5.2.2.1 At the completion of the inspection, two (2) copies of the documented activities shall be submitted to the COR

5.2.2.2 Testing: The Contractor shall comply with 29 CFR-1910.1030 at all times if personnel are performing work where they may be exposed to blood or other potentially infectious materials.

5.2.3.1 The Contractor shall have an established Exposure Control Plan accessible to employees. In areas subject to higher exposure risk (such as medical facilities) employees shall submit to all required testing and receive vaccinations as required by the installation.

5.3 CUSTODIAL REQUIREMENTS (FFP)

5.3.1. Scheduled Custodial Services: Facilities are clean and sightly, consistent with the specified Common Output Level of service (COLS) and/or service class. Performance and pricing shall be for COL level 3 unless otherwise specified.

5.3.1.1 All custodial cleaning and services listed are performed at the specified frequencies. Work is completed in accordance with the Contractor’s schedule.

5.3.2. Space Cleaning: Spaces are clean and sightly consistent with the specified COLS and/or service class. Furniture and other items moved are returned to original position.

5.3.3. Emptying Waste Containers: Waste containers are empty and clean. Waterproof liners are provided and replaced when soiled or unserviceable.

5.3.3.1. The Contractor shall collect and dispose of items placed adjacent to waste containers and marked "TRASH." Waste collection excludes individual items that exceed 10 pounds in weight.

5.3.3.2. The Contractor shall collect all waste from desk-side waste containers and/or interior collection points unless otherwise specified. All waste shall be moved to designated refuse containers. All spillage that occur during the waste removal process shall be properly treated and cleaned.

5.3.4. Emptying Recycling Containers: Waste containers are empty, clean and returned to upright. Waterproof liners are provided and replaced when soiled or unserviceable.

5.3.5. Low Area Cleaning Surfaces are Clean: Low area cleaning includes all furniture and fixtures (e.g., partitions, radiators, equipment, hand railings in stairways, grills, ledges, sills, walls, doors, light fixtures, chalk and dry boards and trays, miscellaneous hardware and bright metal work) to a maximum height of 7'-0" above floor level. Low area cleaning does not include desktops of occupied cubicles or offices.

5.3.6. High Area Cleaning Surfaces are Clean: High area cleaning includes all areas that are vertical and horizontal surfaces above 7'-0" from floor level, including overhead piping, light fixtures and ceiling areas.

5.3.6.1. The Contractor shall clean the exterior and interior surfaces of the light fixture. The Contractor shall ensure that overhead fixtures are protected from damage. High area cleaning includes removal of all debris created, including debris falling into low areas.

5.3.7. Interior Window Cleaning: All Interior Windows are clean. Interior window cleaning shall be scheduled concurrently with exterior window cleaning.

5.3.8. Exterior Window Cleaning: All Exterior Windows are clean. Where storm windows exist, the Contractor shall clean both sides of the storm window and the outside of the inner glass.

5.3.8.1. When screens are present, the Contractor shall remove and clean the screen such that it is free of debris and dust before reinstalling over cleaned windows. Work will not be considered complete until screens are reinstalled.

5.3.8.2. Exterior window cleaning shall be scheduled concurrently with interior window cleaning.

5.3.9. Window Blinds Cleaning: Blinds, both sides, are clean and in the same operational condition as prior to cleaning. If removed for cleaning, blinds are returned to their original location within two working days.

5.3.10. Entrance Cleaning: Entrances surfaces include but are not limited to doors, associated transoms, and sidelights. Glass surfaces are clean and sightly on both sides and for the full height of the glass. Doors are clean and free of all dirt and marks.

5.3.11. Interior Glass Surfaces Cleaning: Glass surfaces are clean and sightly on both sides and for the full height of the glass. Glass surfaces include but are not limited to interior doors, partitions, and walls.

5.3.12. Drinking Fountains Cleaning: Drinking fountains are clean, sanitary, and sightly. Drinking fountain surfaces shall be properly disinfected.

5.3.13. Lunch/Break Room Cleaning: Employee lunch/break room areas shall include sinks, countertops, trash containers, cooking equipment, coffee makers, and dining areas. Where present, soap and paper towel dispensers shall be refilled.

5.3.14. Cleaning and Servicing: Lunch/break room is clean and sanitary. Dispensers are refilled and supplies are stocked.

5.3.15. Emptying Food Waste Containers: Lunch/break room waste containers are empty, clean, and waterproof liners have been replaced. Food waste spillage is picked up and properly disposed.

5.3.16. Floor Care: Floors are clean and sightly. The Contractor shall move furniture, non-permanent rugs and other floor coverings prior to floor care services. The Contractor shall return furniture, rugs, floor coverings, and other items moved during services to its original position. When caring for raised deck floors, the Contractor shall ensure that all items below the floor are protected from damage.

Floor care services shall be performed in a manner that minimizes interference with daily operations. The Contractor shall post warning signs and barricades in areas of floor care operations, as appropriate, to ensure personnel safety.

5.3.17. Sweeping and Dust Mopping: Uncarpeted Floors, including stairwells and elevators, are free of debris and dust.

5.3.18. Vacuuming Carpets and Rugs: Carpets and rugs are free of debris and dust. Contractor shall provide spot cleaning as needed.

5.3.19. Cleaning Walk-off Mats: Walk-off mats and surfaces below the mats are clean. The Contractor shall notify the KO when walk-off mats are defective, missing, or not serviceable.

5.3.20. Spray Cleaning and Buffing: Floors are clean and have a uniform glossy finish. The Contractor shall ensure there is no buildup or residue on baseboards, mop boards, cove base, and kick plates.

5.3.21. Wet Mopping: Uncarpeted floors, including stairwells and elevators, are clean and dry. Scuff marks, spots, and dried stains shall be removed. Hospital, clinic, and galley floors shall be sanitized as required.

5.3.22. Stripping, Coating, and Buffing: Floors are clean, free of previously applied coat, and have a uniform glossy finish. The Contractor shall strip, coat, and buff uncarpeted floors, including stairwells and elevators. The Contractor shall ensure there is no buildup or residue on baseboards, mop boards, cove base, and kick plates. The Contractor shall apply sufficient coats of product to protect floors from traffic and use. Floor products used shall result in a non-slip finish.

5.3.23. Carpet and Rug Deep Cleaning: Carpets and rugs are clean. Acceptable methods for deep cleaning include shampooing, chemical extraction, steam cleaning, and other similar deep cleaning processes. Carpets and rugs are dry and passable in 12 hours.

5.3.24. Restroom Services: Restrooms are clean, sanitary, and sightly. The Contractor shall clean locker rooms and showers as part of restroom services. Restrooms are adequately stocked with restroom supplies.

5.3.24.1. The Contractor shall inform the COR when dispensers, fixtures, and drinking fountains are damaged or missing.

5.3.25. Restroom Cleaning: All restrooms are clean, sanitary, and free of offensive odors. All cleaning materials and equipment used in restrooms shall not be used in any other areas outside the restrooms. Cleaning materials, including sponges, cloths, brushes, and similar items, used to clean toilets, urinals, floors, and walls shall not be used to clean showers, lavatories and sinks. All restroom floors, walls, partitions, fixtures, mirrors, and shower areas shall be disinfected. All graffiti from restroom surfaces shall be removed.

5.3.26. Restroom Servicing: Restroom supplies are filled to capacity and are available. Restroom supplies include toilet paper, toilet seat protectors, soap, and paper towels. Utilize dispenser where available.

5.3.26.1. Restroom waste containers are empty, clean, and waterproof liners have been replaced. All waste shall be moved to designated refuse containers. All waste that is dropped during the waste removal process shall be picked up and properly disposed.

5.3.27. Group Shower/Locker Room Cleaning: All shower/locker rooms are clean, sanitary, and free of offensive odors. The Contractor shall provide restroom services as part of locker rooms and showers services.

5.3.27.1. All cleaning materials and equipment used in shower/locker rooms shall not be used in any other areas outside the shower/locker rooms. Cleaning materials, including sponges, cloths, brushes, and similar items, used to clean toilets, urinals, floors, and walls shall not be used to clean showers, lavatories and sinks.

5.3.28. Restrooms: clean and disinfect All shower/locker room restroom areas are clean, sanitary, and free of offensive odors. Restock consumables and empty waste.

5.3.29. Shower/locker room: Supplies are filled to capacity and are available. Waste containers are empty, clean, and waterproof liners have been replaced. Wet mop and disinfect floors. Spot clean locker surfaces, doors, and hardware.

All shower/locker room floors, walls, partitions, fixtures, mirrors, and shower areas shall be disinfected. All graffiti from restroom surfaces shall be removed.

5.3.30. Showers: scrub/deep clean and disinfect vertical surfaces. Machine clean/scrub and disinfect floors as required. All shower room walls, partitions, fixtures, mirrors, and shower areas shall be disinfected. All graffiti shall be removed.

5.3.31. Building Perimeter Services: Building perimeters are sightly. The building perimeter is defined as the area within five feet from the building outside wall and shall be extended to include associated porches, patios, sidewalks, and designated smoking areas as indicated in Part 7 Attachments / Technical Exhibits on Maps and Locations.

5.3.31.1. Debris Removal: Building perimeters are clear of debris. All debris is deposited in designated waste containers.

5.3.31.2. Emptying Perimeter Waste Containers: Waste containers, excluding dumpsters, are empty and clean. All waste around and adjacent to the containers shall be collected and disposed. Waterproof liners are provided and replaced when soiled or unserviceable.

5.3.31.3. Designated smoking areas ash urns sand is refilled or replaced as necessary.

5.3.32. Unscheduled Services: Respond and complete requests for minor cleaning tasks between scheduled service intervals within two hours after notification.

5.3.32.1. Unscheduled services include cleanup of overflowed restroom fixtures, spills, bodily fluids, muddy or wet entrances, broken glass, carpet spot cleaning and other similar items.

5.3.32.2. An unscheduled service is limited to two labor hours or $50 of material cost per occurrence.

5.3.32.3. Contractor shall notify the COR upon identification that the unscheduled services will exceed the unscheduled service limit.

5.3.32.4. Requirement Portion may be issued for services exceeding the unscheduled service limit; the Government will only be liable for the amount of cost exceeding the unscheduled service limit.

3.3.32.5. The Contractor shall submit a Monthly Unscheduled Services Report.

Informational note: The installation has experienced approximately 12 unscheduled services per year.

5.4 FOOD WASTE COLLECTION AND DISPOSAL REQUIREMENTS

5.4.1. Food Waste Collection and Disposal: Food Waste is collected and disposed of in accordance with Federal, Korean and local laws and policies. Waste collection areas are free of waste spillage following collection operations. Garbage containers are returned to upright position and lids are secured.

5.4.1.1. The contractor shall develop and submit a collection and disposal schedule for the COR acceptance. Work is completed in accordance with the Contractor’s schedule.

5.4.2. Waste Containers: The Contractor shall provide containers suitable for the collection and disposal of food waste. All containers shall be of standard commercial-industrial grade and are clean, have minimal foul odors, and maintained in normal working condition. The Contractor's name and phone number shall be prominently displayed on each container.

5.4.2.1. All doors, lids, hinges, rollers, breaking devices, and other moving parts shall be maintained to keep containers in normal working condition. Bent, damaged, leaking, rusting, and unsightly containers shall be repaired or replaced in a timely manner.

5.4.2.2. The Contractor shall not clean containers on Government property.

5.4.2.3. Containers shall be placed in waste collection areas as shown on the Map provided in Part 7.

5.4.3. Vehicles and Equipment: The Contractor shall maintain vehicles and equipment in a manner to ensure a clean appearance, minimal foul odors, and normal working condition.

5.4.3.1. The Contractor shall not clean vehicles and equipment on Government property.

5.5 MEDICAL WASTE COLLECTION, TRANSPORTATION AND DISPOSAL REQUIREMENTS

5.5.1. Medical Waste Collection, Transportation and Disposal: Medical Waste is collected at the Branch Medical Clinic and disposed of in accordance with Federal, Korean and local laws and policies.

5.5.1.1. The Contractor shall develop within 15 days of contract award, and provide to the COR, Medical Waste Safety, Waste Collection, Transportation and Disposal Plans. The plans shall detail the Contractor’s spill response procedures such as containment, safety, cleanup, recordkeeping, personnel training and reporting procedures.

5.5.1.2. All work shall strictly comply with Korean Environmental Governing Standards (KEGS) Law Concerning Waste Disposal and Public Cleanliness, related local regulations, and requirements specified in this specification.

5.5.1.3. Any spill created by the Contractor shall be immediately cleaned up by the Contractor to ensure the area is restored to safe and sanitary condition.

5.5.2. Manifesting: Medical waste leaving the U. S. Government premises under this contract shall be accompanied with a manifest. Waste manifests are properly completed and signed by Government personnel designated by the Contracting Officer or his representative prior to removing from the installation. Manifests are signed by a licensed disposal facility and submitted to the Government. Forms of the manifest shall be furnished by the Contractor.

5.5.3. Collection of Medical Waste: The Contractor shall ensure medical wastes are properly collected and loaded for transportation and disposal.

5.5.3.1. The Contractor shall collect medical waste at the accident site or Branch Medical Clinic and place in containers that have been evaluated as adequate for medical waste. The Government shall inspect the containers at any time.

5.5.3.2. The Contractor shall have no documented citations such as NOV, NON, warning letters or citizen suits due to Contractor’s non-performance, negligence or mismanagement.

5.5.3.3. All deficiencies noted in internal compliance inspection shall be corrected in a timely manner.

5.5.4. Transportation of Medical Waste: The Contractor shall transport properly manifested medical waste, without any spillage, to a local government approved treatment/disposal facility.

5.5.5. Disposal of Medical Waste: The Contractor shall properly dispose of all collected and transported medical waste at an approved treatment/disposal facility in accordance with KEGS, local, prefectural and national Korean laws and regulations.

5.5.5.1. All medical waste leaving the installation and destined for disposal in a Korean facility shall be accompanied by a serially-numbered manifest to ensure a complete audit trail from the point of origin to ultimate disposal.

5.5.5.2. Properly completed and signed manifest are submitted to the COR upon completion of collection and disposal.

5.5.5.3. If any laws or regulations require the waste generator (Commander, Fleet Activities Chinhae) to observe the facilities disposal/treatment operations prior to approval, the Contractor shall arrange a tour(s) to the facility. All cost required for the tour shall be paid by the Contractor.

5.5.6. Certification, Training, and Licensing: Personnel are trained as required in 29 CFR 1910.1030 Blood borne Pathogens or Korean equivalent. The Contractor shall provide a written training plan and documentation of training for all personnel to demonstrate technical proficiency.

5.5.6.1. The training plan shall be submitted within 15 working days after contract award to the KO for review. The Contractor may be required to revise and update the training plan during the contract period to accommodate changes in operational requirements.

5.5.6.2. The Contractor shall submit proof of all certification, training, and licensing requirements and proof of initial and annual training completion.

5.6. NORMAL DUTY HOURS

5.6.1 The Contractor shall ensure that the Government can contact the Contractor immediately, at any time during normal duty hours.

5.6.2 The Contractor shall provide the COR with a telephone number and point of contact during normal duty hours.

5.7. SYSTEM CHECKLISTS

5.7.1 The Contractor shall be responsible for developing a checklist for Quality Control Plans (QCP) of each type of service that applies to this contract. These checklists shall be submitted after contract award and be approved by the COR.

5.7.2 The Contractor shall establish and implement a complete Quality Control Plan (QCP) to ensure the requirements of the contract are met. The QCP is a written document that specifies a system for determining whether or not all service requirements are being met and identifying and correcting deficiencies in the quality of services before the level of performance becomes unacceptable. The QCP also identifies opportunities where the Contractor can make improvements in how services are provided.

5.7.3 The QCP is a living document and may be subject to change depending on the needs of the contract. When the contract is revised, the Contractor is required to provide an updated QCP, service schedule and listing of current employees to the COR for acceptance.

5.7.4 The QCP shall include the following, at a minimum:

· How the Contractor will control quality of services and quantity of supplies.

· Define the roles and responsibilities of the Contractor’s operating personnel.

· An inspection plan or checklist tailored to the specific building(s) being cleaned and serviced under this contract. The inspection plan or checklist shall detail how services at the work site shall be inspected to ensure that the outcome of the work meets all the quality standards and objectives set forth in the contract and shall include, but is not limited to:

· Date of inspection performed

· Location of inspection

· Description of findings

· Description of action(s) taken (if necessary)

· Signature and date of completion

· A written training program to ensure that the Contractor’s employees are capable of successfully accomplishing all work task(s) under this contract.

· How Contractor shall monitor deficiencies of work output in relation to the performance standards, methods of informing employees of deficiencies in their area(s) of responsibility, and a process to ensure that the deficiencies are corrected and do not reoccur.

· How Contractor shall measure and document performance against the scope of work.

· A Communication Plan for the Contractor to communicate with the COR to receive and respond to customer complaints.

5.8. RECORDS

5.8.1 The Contractor shall be responsible for creating, maintaining, and disposing of only those Government required records that are specifically cited in this PWS. All contract documents will be considered the property of the Government.

Records shall indicate the following:

· Procedures performed under contracted services.

· Organization (Company name) and personnel performing the work.

· Results of all Quality Control inspections and assessments.

· All manifests, quantity of waste and recycle reports and weight tickets for collection and disposal.

5.8.2 The Contractor shall be responsible to maintain written records of all services performed under this contract. The Contractor shall be responsible for preparing these records at the end of each month and shall forward these records to the COR for review and file.

5.8.3 Thirty (30) days before the end of the contract, all documentation, including generated computer CD’s or disks, and hard copies shall be turned over to the COR. All documentation must be current. If requested by the Government, the Contractor shall provide the original record, or a reproducible copy of any such record, within five working days of receipt of request.

5.8.4 Government acceptance of reports as Deliverables will not relieve the Contractor of the responsibility for any error or omission which may exist in the Deliverable, as the Contractor is responsible for all requirements of this contract.

5.9. Invoices

5.9.1. The Contractor shall provide a monthly invoice for services rendered. The Contractor shall keep this record on file for a period of one (1) year after the contract expiration date, including any option period exercised.

5.9.2. Army Invoicing Instructions for KOREAN Vendors: Electronic submission of invoice is mandatory for Korean vendors, WAWF/electronically is the preferred process for vendors to request for payment. Korean vendors shall submit a electronic invoice in WAWF at https://wawf.eb.mil

5.9.3. Korean vendors shall submit a numbered…