W90VN623R0016.pdf

SEE ADDENDUM

(No Collect Calls)

W90VN623R0016 28-Feb-2023

b. TELEPHONE NUMBER

315-757-6013

8. OFFER DUE DATE/LOCAL TIME

02:00 PM 31 Mar 2023

5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 2/2012)

Prescribed by GSA – FAR (48 CFR) 53.212

(TYPE OR PRINT)

(SIGNATURE OF CONTRACTING OFFICER)

ADDENDA X ARE

26. TOTAL AWARD AMOUNT (For Gov t. Use Only )

23.

CODE 10. THIS ACQUISITION IS

SUCH ADDRESS IN OFFER

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT

BELOW IS CHECKED

TELEPHONE NO.

W90VN69. ISSUED BY

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a. UNLESS BLOCK

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME

MR. PAK, SIN-NAM

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NUMBER

(TYPE OR PRINT)

30b. NAME AND TITLE OF SIGNER 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a.UNITED STATES OF AMERICA

1 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1. 52.212-4. FAR 52.212-3. 52.212-5 ARE ATTACHED.X

25. ACCOUNTING AND APPROPRIATION DATA

1. REQUISITION NUMBER

20.

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED.

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, AND 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

ARE NOT ATTACHED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

. YOUR OFFER ON SOLICITATION

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

% FOR:SET ASIDE:UNRESTRICTED ORX

SMALL BUSINESS

17a.CONTRACTOR/ CODE FACILITY

OFFEROR CODE

411TH CONTRACTING SUPPORT BRIGADE, KOREA

RCO OSAN, UNIT #2039

APO AP 96278-2039

UNITED STATES

18a. PAYMENT WILL BE MADE BY CODE

RATED ORDER UNDER

DPAS (15 CFR 700)

13a. THIS CONTRACT IS A

13b. RATING

CODE15. DELIVER TO CODE F3J3SG 16. ADMINISTERED BY

12. DISCOUNT TERMS11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

14. METHOD OF SOLICITATION

RFQ IFB RFPX

51 FSS/FSDE

FRAGOSO, THOMAS

BLDG 789

APO AP 96278

UNITED STATES

TEL: 784-3893 FAX:

FAX:

TEL: SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

8(A)

HUBZONE SMALL

BUSINESS

SIZE STANDARD:

$2,500,000

NAICS:

111130

X

OFFER DATED

29. AWARD OF CONTRACT: REF.

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

EMAIL:

TEL:

31c. DATE SIGNED

SEE SCHEDULE

SCHEDULE OF SUPPLIES/ SERVICESITEM NO. QUANTITY UNIT UNIT PRICE AMOUNT

24.22.21.19.

WOMEN-OWNED SMALL BUSINESS (WOSB)

ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

(CONTINUED)

PAGE 2 OF48

ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: ______________________________________________________

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f . TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

37. CHECK NUMBER

FINALPARTIALCOMPLETE

36. PAYMENT35. AMOUNT VERIFIED

CORRECT FOR

34. VOUCHER NUMBER

FINAL

33. SHIP NUMBER

PARTIAL

38. S/R ACCOUNT NUMBER 39. S/R VOUCHER NUMBER 40. PAID BY

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT

41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE

42a. RECEIVED BY (Print)

42b. RECEIVED AT (Location)

42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS

STANDARD FORM 1449 (REV. 2/2012) BACK

Prescribed by GSA – FAR (48 CFR) 53.212

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

SEE SCHEDULE

20.

SCHEDULE OF SUPPLIES/ SERVICES

21.

QUANTITY UNIT

22. 23.

UNIT PRICE

24.

AMOUNT

19.

ITEM NO.

W90VN623R0016

Section SF 1449 - CONTINUATION SHEET

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0001 1,300 Hours Education Administrative Assistant

FFP

The contractor shall provide administrative assistant to the Osan Education Office in accordance with the Performance Work Statement (PWS).

FOB: Destination

PSC CD: U009

NET AMT

0002 1 Lot Estimated Cost for War Hazard Losses

FFP

Estimated Cost for War Hazard Losses is Zero(0).

1001 1,300 Hours OPTION Education Administrative Assistant

FFP

The contractor shall provide administrative assistant to the Osan Education Office in accordance with the Performance Work Statement (PWS).

1002 1 Lot OPTION Estimated Cost for War Hazard Losses

FFP

Estimated Cost for War Hazard Losses is Zero(0).

2001 1,300 Hours OPTION Education Administrative Assistant

FFP

The contractor shall provide administrative assistant to the Osan Education Office in accordance with the Performance Work Statement (PWS).

2002 1 Lot OPTION Estimated Cost for War Hazard Losses

FFP

Estimated Cost for War Hazard Losses is Zero(0).

3001 1,300 Hours OPTION Education Administrative Assistant

FFP

The contractor shall provide administrative assistant to the Osan Education Office in accordance with the Performance Work Statement (PWS).

3002 1 Lot OPTION Estimated Cost for War Hazard Losses

FFP

Estimated Cost for War Hazard Losses is Zero(0).

4001 1,300 Hours OPTION Education Administrative Assistant

FFP

The contractor shall provide administrative assistant to the Osan Education Office in accordance with the Performance Work Statement (PWS).

4002 1 Lot OPTION Estimated Cost for War Hazard Losses

FFP

Estimated Cost for War Hazard Losses is Zero(0).

PWS

PERFORMANCE WORK STATEMENT (PWS)

Education Administrative Assistant

Part 1 General Information

1. GENERAL: This is a non-personnel services contract to provide administrative assistant to the Osan Education Office. The Government will not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: Education Administrative Assistant

1.2 Background: The Education Administrative assistant will provide assistance to customers, College Representatives and the Education Office personnel through face-to-face, email and telephonic communications.

Using Microsoft Office will maintain the Educations office schedule/calendar in outlook. Prepares, files, and disposes of office correspondence. Answers phones and takes and distributes messages. Verbally greets all customers entering the Education Center and assists them in signing into the Center through the automated system at the reception desk. Direct customers to the appropriate staff personnel for specific inquiries. Assist in reserving classrooms and signing in and out classroom support equipment. Update/restock office handouts. Update office media/forms to ensure current information is distributed to customers. Updates education records, loads degree plans, updates grades, schedules exams, prints Community College of the Air Force (CCAF) progress reports, completes virtual in/out processing of customers, conduct career progression briefing, provide administrative support and update records.

1.3 Objectives:

1.3.1 Assist customers within your expertise. Otherwise, refer customers to the appropriate staff for assistance.

1.4 Scope: Customer service duties and education record/web-based program updates.

1.5 Period of Performance: The period of performance shall be for one (1) base year, and (4) one-year options. The Period of Performance POP will be located in your contract based on the award date:

1.6 General Information

1.6.1 Quality Control: The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which he assures himself that his work complies with the requirement of the contract.

1.6.2 Quality Assurance: The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.3 Recognized Federal Holidays: The contractor is off the following days:

New Year’s Day Labor Day Martin Luther King Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Juneteenth Christmas Day Independence Day

1.6.4 Hours of Operation: The contractor is responsible for conducting business, between the hours of 0900-1400, Monday-Friday with no lunch break during the 0900-1400 hours for a total of 25 hours per week. Exceptions are when the Government facility is closed due to federal holidays, national emergencies, administrative closings, or similar Government directed facility closings. The Education Center’s Hours of Operation for customer service is 0900-1500, Monday-Friday and will remain open during the lunch hour. The Contractor shall at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.6.4.1 The contractor maybe authorized to telework but only as directed by the COR. Telework is not a right but at the discretion of the government.

1.6.5 Place of Performance: The work to be performed under this contract will be performed at building 789, Education Center, Osan AB, Korea.

1.6.6 Type of Contract: The government will award a Firm Fixed Price Type contract.

1.6.7 Security Requirements: The contractor shall be required to obtain base access to Osan Air Base to perform the requirements of this contract. The contractor shall be responsible to submit a base access request letter no later than five (5) calendar after contract awarded. It shall be the responsibility of the contractor to prepare the necessary base access paperwork IAW USFK regulation 190-7, Installation Access Control, and submit it to the COR. USFK regulation 190-7 is available on open source internet https://8tharmy.korea.army.mil/g1/assets/regulations/usfk/USFK-Reg-190-7-Installation-Access-Control-Eng.pdf.

1.6.7.1 Physical Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.6.7.2 Key Control: The Contractor shall establish and implement methods of making sure all keys and key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons.

NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting Officer.

1.6.7.2.1 In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor at the KO’s discretion. In the event a master key is lost or duplicated, all locks and keys for that system will be replaced by the Government and the total cost deducted from the monthly payment due the Contractor at the KO’s discretion.

1.6.7.2.2 The Contractor shall prohibit the use of Government issued keys and key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer.

1.6.7.3 Lock Combinations: The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations.

These procedures shall be included in the Contractor’s Quality Control Plan.

1.6.8 Special Qualifications: The offeror shall submit the resume with at least one year of experience using Microsoft Office products (Word, Excel, PowerPoint, Outlook). The person performing this job must be able to read, write, speak, and understand the English language.

1.6.9 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor shall apprise the Government of problems, if any, being experienced.

Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.6.10 Contracting Officer Representative (COR): The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract:

perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.11 Key Personnel: N/A

1.6.12 Identification of Contractor Employees: N/A

1.6.13 Contractor Travel: N/A

1.6.14 Other Direct Costs: N/A

1.6.15 Data Rights: N/A

1.6.16 Organizational Conflict of Interest: N/A

1.6.17 Phase In/Phase Out Period: N/A

1.6.18 Environmental Controls: N/A

1.6.19 Absences and leave: The contractor shall advise the KO, Contracting Officer’s Representative (COR), and supervisor or designee about absences due to illness or incapacitation. If the contractor is absent for more than five

(5) consecutive days due to illness, the Contractor shall provide the Government with a statement that the employee is free from communicable illness before or as the employee returns to work. The government has no interest in tracking the status of individual employees by name when they are absent, only to ensure that they will not pass illnesses onto others. The Government reserves the right to examine and/or re-examine any worker who meets this criterion.

1.6.20 SAFETY REQUIREMENTS: In performing work under this contract, the contractor shall:

1.6.20.1 Conform to the safety requirements contained in the contract for all activities related to the accomplishment of the work.

1.6.20.2 Perform work in a safe manner as required by OSHA 2206, General Industry, Occupational Safety and Health Standards (29 CFR 1910) and USFK regulation 201-1, Environmental Governing Standards.

1.6.20.3 N/A

1.6.20.4 Provide protection to government property to prevent damage during the period of time the property is under the control or in possession of the contractor.

1.6.20.5 N/A

1.6.20.6 Record and report promptly (within one hour) to the contracting officer or COR, all available facts relating to each instance of damage to government property or injury to either contractor or government personnel.

1.6.20.7 In the event of an accident or mishap, take reasonable and prudent action to establish control of the accident or mishap scene, prevent further damage to persons or property, and preserve evidence until released by the accident and mishap investigative authority through the contracting officer.

1.6.20.8 If the government elects to conduct an investigation of the accident or mishap, the contractor shall cooperate fully and assist government personnel in the conduct of investigation until the investigation is completed.

1.6.20.9 N/A

1.6.21 CONTRACTOR PERSONNEL

1.6.21.1. Contractor personnel shall present a neat appearance and be easily recognized as contractor employees.

This may be accomplished by wearing distinctive clothing bearing the name of the company or by wearing appropriate badges, which contain the company name and employee name in English.

1.6.21.2 The contractor is cautioned that off-duty active military personnel hired under this contract may be subject to permanent change of station, change in duty hours or deployment. Military Reservists and National Guard members may be subject to recall to active duty. The abrupt absence of these personnel could adversely affect the contractor’s ability to perform; however, their absence at any time shall not constitute an excuse for nonperformance under this contract.

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1 DEFINITIONS:

2.1.1 CONTRACTOR. A supplier or vendor having a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2 CONTRACTING OFFICER (KO). A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3 CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4 DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5 DELIVERABLE. Anything that can be physically delivered but may include non-physical things such as meeting minutes.

2.1.6 KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7 PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.8 QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9 QUALITY ASSURANCE Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10 QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11 SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.12 WORKDAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.13. WORK WEEK. Is defined as Monday through Friday, unless specified otherwise.

ACRONYMS:

ACSC Air Command and Staff College AFIADL Air Force Institute for Advanced Distributed Learning AFAEMS Air Force Automated Education Management System AFIT Air Force Institute of Technology AWC Air War College CUI Controlled Unclassified Information DANTES Defense Activity for Non-Traditional Education Support DOD Department of Defense DEROS Date Estimated Return From Overseas E &T Education and Training

ETSC Education and Training Section Chief ETTC Education and Training Team Chief FIOA Freedom of Information Act IAW In Accordance With ICE Interactive Customer Evaluation PME Professional Military Education PII Personally Identifiable Information REF Reference SNCOA Senior Non-Commissioned Officer Academy SOS Squadron Officer School TA Tuition Assistance US United States VA Veterans Affairs vMPF Virtual Military Personnel Flight

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Services: N/A

3.2 Facilities: The government will provide all necessary workspace and access required to fulfill the requirements of this contract.

3.3 Utilities: The Government will provide all utilities.

3.4 Equipment: The Government will provide all office equipment.

3.5 Materials: The government will provide a Common Access Card

3.6 Training: The COR will ensure that the contractor is trained on how to use the AFAEMS, vMPF, and local office equipment. COR will also ensure that training is provided on the specific task in paragraphs 5.2, 5.3, 5.4, 5.5, 5.6, 5.7, 5.8, 5.9, 5.10.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 Base Access: The contractor shall be required to obtain base access to Osan Air Base to perform the requirements of this contract. The contractor shall be responsible to submit a base access request letter no later than five (5) calendar days prior to start this contract. It shall be the responsibility of the contractor to prepare the necessary base access paperwork IAW USFK regulation 190-7, Installation Access Control, and submit it to the COR. USFK regulation 190-7 is available on open source https://8tharmy.korea.army.mil/g1/assets/regulations/usfk/USFK-Reg-190-7-Installation-Access-Control-Eng.pdf.

4.2 Facility Clearance: Must maintain access to the base.

4.3. Materials: N/A

4.4. Equipment: N/A

PART 5

SPECIFIC TASKS

5. Specific Tasks:

5.1 Basic Services. The contractor shall provide services for Administrative Assistant by performing the following tasks:

5.2 Verbally greet all customers entering the Education and Training Center within 3 minutes of arrival. Then assist signing them into the Center using the automated system at the reception desk.

5.3 Direct customers to appropriate staff personnel for specific inquiries within 10 minutes after signing in.

5.4 Assist customers and college representatives reserve classrooms located in facilities 787 and 788. This will be accomplished by sending an email to the requestor with the Education Center Classroom Request Form. Once the form is returned the contractor will have 2 business days to reserve the classroom.

5.5 Assist customers sign-out/in classroom support equipment/materials, using the Classroom Inventory sheet. The contractor has to conduct a physical inventory before sign out and before signing in the equipment/materials and maintain 100% accountability.

5.6 By the 1st business day of each month, or as directed by the COR, update/restock office handouts/brochures using Microsoft Word, Publisher, Excel, and PowerPoint to ensure current/accurate information is provided to customers.

5.7 Assist customers with in/out-processing via the automated vMPF tool 30 days prior to member’s DEROS month.

5.8 Assist staff personnel updating individual education records to include; load degree plans, post grades, schedule exams, and print Community College of the Air Force (CCAF) progress reports within 2 business days upon receipt of request for action.

5.9 Bi-annually (normally in April and October), provide general administrative support to execute CCAF commencement ceremony.

5.10 Conduct career progression briefings and update AFAEMS records.

Performance Requirements Summary (PRS)

The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance

Objective (The Service required— usually a shall statement) include PWS para reference

Standard (Identify how a performance objective should be measured. I.E. –How and when will I know that the outcome has been satisfactorily achieved?)

Performance Threshold

This is the maximum error rate.

Method of Surveillance

Remedy

PRS # 1.

Verbally greet all customers entering the Education and Training Center within 3 minutes of arrival. Then assist signing them using the automated system at the reception desk. PWS para 5.2

From the time the customer walks into the Center till the contractor greets the customer is 3 minutes or less

Failure to greet 10 customers a month and/or nonconformances found during COR inspections.

Random Sampling

Greet the customer as soon as possible after the contractor discovers that they failed to greet a customer or informed by the COR.

Negative monthly report

PRS # 2

Direct customers to appropriate staff personnel for specific inquiries within 10 minutes after signing in. PWS para 5.3

From the time the customer is signed in and is directed to the appropriate staff personnel is 10 minutes or less

Failure to direct 10 customers to the appropriate staff personnel or within 10 minutes and/or nonconformances

Valid Customer Feedback based on PWS requirements through - ICE

Direct the customer to the appropriate staff as soon as possible after the contractor discovers that they failed to do

so. Negative monthly report

PRS # 3

Reserve classrooms PWS 5.4

Within 2 business day after receipt of the Education Center Classroom Request Form

No more than 2 customer complaints of delayed or incomplete classroom reservation requests per month and/or nonconformances

Valid Customer Feedback based on PWS requirements through - ICE

Reserve classroom within 30 minutes of discovery by contractor or informed by the COR. Negative monthly report

PRS # 4

Assist customers sign-out/in classroom support equipment/materials

Conducting inventories when signing in or out using the Classroom Inventory sheet with 100% accountability.

0% loss of accountability

Random Sampling

Valid Customer Feedback based on PWS requirements through - ICE

Provide the equipment/ materials as soon as possible.

Locate missing equipment/ materials.

Negative monthly report

PRS # 5

Update/restock office handouts/ brochures

By the 1st business day of each month or as directed by the COR that the handouts/ brochures are available throughout each day of the month.

No more than 5 customers complaints per month. Not accomplished by the 1 business day or not done as directed by the COR

Random Sampling

Valid Customer Feedback based on PWS requirements through - ICE

Update or restock handouts or brochures within 30 minutes.

Negative monthly report

PRS # 6

Assist customers with in/out-processing via the automated vMPF tool vMPF tool is updated 30 days prior to DEROS month

No more than 5 customer complaints per month and/or nonconformances

Valid Customer Feedback based on PWS requirements through - ICE

Update the vMPF tool within 2 business days.

Negative monthly report

PRS # 7

Assist staff personnel updating individual education records load degree plans, post grades, schedule exams, and print Community College of the Air Force (CCAF) progress reports within 2 business days upon receipt of request for action.

per month and/or nonconformances

Valid Customer Feedback based on PWS requirements through - ICE

Errors corrected within 1 business day.

Negative monthly reports

PRS # 8

Provide general administrative support to execute CCAF commencement ceremony

Bi-annually (normally in April and October) Examples of the administrative support is diplomas for graduating from the CCAF.

document errors per month and/or nonconformances found during COR inspections.

Random Sampling

Valid Customer Feedback based on PWS requirements through - ICE

Errors corrected within 30 minutes.

Negative monthly reports

PRS # 9

Conduct career progression briefings and update records

At customers request provide guidance on classes to complete degree programs and update AFAEMS records.

per month and/or nonconformances

Valid Customer Feedback based on PWS requirements through - ICE

Errors corrected within 30 minutes.

Negative monthly reports

INSPECTION AND ACCEPTANCE TERMS

Supplies/services will be inspected/accepted at:

CLIN INSPECT AT INSPECT BY ACCEPT AT ACCEPT BY

0001 Destination Government Destination Government 0002 Destination Government Destination Government 1001 Destination Government Destination Government 1002 Destination Government Destination Government

2001 Destination Government Destination Government 2002 Destination Government Destination Government 3001 Destination Government Destination Government 3002 Destination Government Destination Government 4001 Destination Government Destination Government 4002 Destination Government Destination Government

CLAUSES INCORPORATED BY REFERENCE

52.204-7 System for Award Management OCT 2018 52.204-9 Personal Identity Verification of Contractor Personnel JAN 2011 52.204-13 System for Award Management Maintenance OCT 2018 52.204-20 Predecessor of Offeror AUG 2020 52.209-7 Information Regarding Responsibility Matters OCT 2018 52.209-9 Updates of Publicly Available Information Regarding

Responsibility Matters

OCT 2018

52.212-1 Instructions to Offerors--Commercial Products and Commercial Services

NOV 2021

52.212-4 Contract Terms and Conditions--Commercial Products and Commercial Services

DEC 2022

52.214-6 Explanation To Prospective Bidders APR 1984 52.216-31 Time-and-Materials/Labor-Hour Proposal Requirements--

Commercial Acquisition

NOV 2021

52.217-5 Evaluation Of Options JUL 1990 52.222-43 Fair Labor Standards Act And Service Contract Labor

Standards - Price Adjustment (Multiple Year And Option Contracts)

AUG 2018

52.232-7 Payments Under Time-And-Materials And Labor-Hour Contracts

NOV 2021

52.232-39 Unenforceability of Unauthorized Obligations JUN 2013 52.237-3 Continuity Of Services JAN 1991 52.243-3 Changes--Time-And-Material Or Labor-Hours SEP 2000 52.244-2 Subcontracts JUN 2020 52.246-4 Inspection Of Services--Fixed Price AUG 1996 52.246-6 Inspection--Time-And-Material And Labor-Hour MAY 2001 52.246-6 Alt I Inspection--Time And Material And Labor Hour (May 2001)

- Alternate I

APR 1984

252.201-7000 Contracting Officer's Representative DEC 1991 252.216-7003 Economic Price Adjustment - Wage Rates or Material Prices

Controlled by a Foreign Government

MAR 2012

252.222-7002 Compliance With Local Labor Laws (Overseas) JUN 1997 252.225-7041 Correspondence in English JUN 1997 252.225-7043 Antiterrorism/Force Protection Policy for Defense

Contractors Outside the United States

JUN 2015

252.232-7003 Electronic Submission of Payment Requests and Receiving Reports

DEC 2018

252.232-7008 Assignment of Claims (Overseas) JUN 1997 252.233-7001 Choice of Law (Overseas) JUN 1997 252.244-7000 Subcontracts for Commercial Items DEC 2022

CLAUSES INCORPORATED BY FULL TEXT

52.212-2 EVALUATION--COMMERCIAL ITEMS (OCT 2014)

(a) The Government will award a contract resulting from this solicitation to the responsible offeror whose offer conforming to the solicitation will be most advantageous to the Government, price and other factors considered. The following factors shall be used to evaluate offers:

Award will be made to the responsible offeror submitting the Lowest Price Technically Acceptable (LPTA) offer that satisfies all terms and conditions of the solicitation. Offers will be evaluated for acceptability, but not ranked using the non-price factors/subfactors. All non-price factors and subfactors will be rated as either “acceptable” or “unacceptable”. In order to be considered for award, there must be an “acceptable” rating in every non-price factor/subfactor. In other words, a rating of “unacceptable” for any factor or subfactor will result in the entire non-price proposal being rated “unacceptable”.

The following ratings will be used in evaluating all non-price factors and subfactors:

Technical Ratings Rating Description

Acceptable Proposal submitted with all required documentation meets the minimum requirements of the solicitation.

Unacceptable Proposal submitted with all required documentation DOES NOT meet the minimum requirements of the solicitation or required documentation was incomplete.

I. FACTOR A – TECHNICAL: Each sub-factor will be rated either acceptable or unacceptable. A rating of unacceptable for any sub-factor will result in an overall unacceptable rating. If an offeror fails to meet the minimum requirements outlined in one of the below subfactors, overall proposal will be rated “unacceptable” and will not be eligible for award.

Sub-factor 1. Experience: The offeror shall submit the resume with at least three (3) year of experience using Microsoft Office products (Word, Excel, PowerPoint, Outlook) as identified in PWS Section 1.6.8.

II. FACTOR B. Price Proposal:

1. The Offeror shall provide complete price proposal to include:

(a) Schedule of Services (CLINs) of the solicitation for both option years.

(b) Prices shall be in local currency (Korean Won) or USD (US Dollar).

(c) Any escalation in option year pricing shall be identified.

2. Proposed price will be evaluated to determine if the estimate is complete and reasonable.

The pricing proposals will be evaluated in accordance with FAR 15.404-1 (b).

(1) Completeness. The offeror shall complete the pricing information for all CLINs identified for base period plus four option years.

(2) Price Reasonableness. Price should also reflect fair market value and be reasonable when compared to the independent Government estimate, current market prices for same or similar services and/or when compared among other technically acceptable offerors.

(3) Price is not scored. The Government will review the price proposal to determine the extent to which it is reasonable and consistent with the technical proposal. The lowest price for award purposes will be the combined total of the effective period of five (5) years from the date of award. Price must include all CLINs as listed on the Price Schedule. The Government intends to evaluate proposals and award a contract without discussions. Therefore, Offerors are instructed that submitted proposals should contain their best pricing.

(4) FAR Clause 52.217-8, Option to Extend Services: As part of price evaluation, the Government will evaluate its option to extend services (FAR Clause 52.217-8 - Option to Extend Services) by adding one half of the Offeror’s final option period prices to the Offeror’s total price. The Government may determine that an offer is unacceptable if the option prices are unrealistic. Evaluation of options shall not obligate the Government to exercise the option.

(b) Options. The Government will evaluate offers for award purposes by adding the total price for all options to the total price for the basic requirement. The Government may determine that an offer is unacceptable if the option prices are significantly unbalanced. Evaluation of options shall not obligate the Government to exercise the option(s).

(c) A written notice of award or acceptance of an offer, mailed or otherwise furnished to the successful offeror within the time for acceptance specified in the offer, shall result in a binding contract without further action by either party. Before the offer's specified expiration time, the Government may accept an offer (or part of an offer), whether or not there are negotiations after its receipt, unless a written notice of withdrawal is received before award.

(End of provision)

52.212-3 OFFEROR REPRESENTATIONS AND CERTIFICATIONS--COMMERCIAL PRODUCTS AND

COMMERCIAL SERVICES (DEC 2022)

The Offeror shall complete only paragraph (b) of this provision if the Offeror has completed the annual representations and certification electronically in the System for Award Management (SAM) accessed through https://www.sam.gov. If the Offeror has not completed the annual representations and certifications electronically, the Offeror shall complete only paragraphs (c) through (v) of this provision.

(a) Definitions. As used in this provision --

"Covered telecommunications equipment or services" has the meaning provided in the clause 52.204-25, Prohibition on Contracting for Certain Telecommunications and Video Surveillance Services or Equipment.

"Economically disadvantaged women-owned small business (EDWOSB) concern" means a small business concern that is at least 51 percent directly and unconditionally owned by, and the management and daily business operations of which are controlled by, one or more women who are citizens of the United States and who are economically disadvantaged in accordance with 13 CFR part 127, and the concern is certified by SBA or an approved third-party certifier in accordance with 13 CFR 127.300. It automatically qualifies as a women-owned small business eligible under the WOSB Program.

"Forced or indentured child labor" means all work or service-

(1) Exacted from any person under the age of 18 under the menace of any penalty for its nonperformance and for which the worker does not offer himself voluntarily; or

(2) Performed by any person under the age of 18 pursuant to a contract the enforcement of which can be accomplished by process or penalties.

"Highest-level owner" means the entity that owns or controls an immediate owner of the offeror, or that owns or controls one or more entities that control an immediate owner of the offeror. No entity owns or exercises control of the highest level owner.

"Immediate owner" means an entity, other than the offeror, that has direct control of the offeror. Indicators of control include, but are not limited to, one or more of the following: Ownership or interlocking management, identity of interests among family members, shared facilities and equipment, and the common use of employees.

"Inverted domestic corporation" means a foreign incorporated entity that meets the definition of an inverted domestic corporation under 6 U.S.C. 395(b), applied in accordance with the rules and definitions of 6 U.S.C. 395(c).

"Manufactured end product" means any end product in product and service codes (PSCs) 1000-9999, except--

(1) PSC 5510, Lumber and Related Basic Wood Materials;

(2) Product or Service Group (PSG) 87, Agricultural Supplies;

(3) PSG 88, Live Animals;

(4) PSG 89, Subsistence;

(5) PSC 9410, Crude Grades of Plant Materials;

(6) PSC 9430, Miscellaneous Crude Animal Products, Inedible;

(7) PSC 9440, Miscellaneous Crude Agricultural and Forestry Products;

(8) PSC 9610, Ores;

(9) PSC 9620, Minerals, Natural and Synthetic; and

(10) PSC 9630, Additive Metal Materials.

"Place of manufacture" means the place where an end product is assembled out of components, or otherwise made or processed from raw materials into the finished product that is to be provided to the Government. If a product is disassembled and reassembled, the place of reassembly is not the place of manufacture.

"Predecessor" means an entity that is replaced by a successor and includes any predecessors of the predecessor.

"Reasonable inquiry" has the meaning provided in the clause 52.204-25, Prohibition on Contracting for Certain Telecommunications and Video Surveillance Services or Equipment.

"Restricted business operations" means business operations in Sudan that include power production activities, mineral extraction activities, oil-related activities, or the production of military equipment, as those terms are defined in the Sudan Accountability and Divestment Act of 2007 (Pub. L. 110-174). Restricted business operations do not include business operations that the person (as that term is defined in Section 2 of the Sudan Accountability and Divestment Act of 2007) conducting the business can demonstrate--

(1) Are conducted under contract directly and exclusively with the regional government of southern Sudan;

(2) Are conducted pursuant to specific authorization from the Office of Foreign Assets Control in the Department of the Treasury, or are expressly exempted under Federal law from the requirement to be conducted under such authorization;

(3) Consist of providing goods or services to marginalized populations of Sudan;

(4) Consist of providing goods or services to an internationally recognized peacekeeping force or humanitarian organization;

(5) Consist of providing goods or services that are used only to promote health or education; or

(6) Have been voluntarily suspended.

"Sensitive technology"--

(1) Means hardware, software, telecommunications equipment, or any other technology that is to be used specifically--

(i) To restrict the free flow of unbiased information in Iran; or

(ii) To disrupt, monitor, or otherwise restrict speech of the people of Iran; and

(2) Does not include information or informational materials the export of which the President does not have the authority to regulate or prohibit pursuant to section 203(b)(3) of the International Emergency Economic Powers Act (50 U.S.C. 1702(b)(3)).

"Service-disabled veteran-owned small business concern"--

(1) Means a small business concern--

(i) Not less than 51 percent of which is owned by one or more service-disabled veterans or, in the case of any publicly owned business, not less than 51 percent of the stock of which is owned by one or more service-disabled veterans; and

(ii) The management and daily business operations of which are controlled by one or more service-disabled veterans or, in the case of a service-disabled veteran with permanent and severe disability, the spouse or permanent caregiver of such veteran.

(2) Service-disabled veteran means a veteran, as defined in 38 U.S.C. 101(2), with a disability that is service-connected, as defined in 38 U.S.C. 101(16).

"Small business concern"--

(1) Means a concern, including its affiliates, that is independently owned and operated, not dominant in its field of operation, and qualified as a small business under the criteria in 13 CFR part 121 and size standards in this solicitation.

(2) Affiliates, as used in this definition, means business concerns, one of whom directly or indirectly controls or has the power to control the others, or a third party or parties control or have the power to control the others. In determining whether affiliation exists, consideration is given to all appropriate factors including common ownership, common management, and contractual relationships. SBA determines affiliation based on the factors set forth at 13 CFR 121.103.

"Small disadvantaged business concern, consistent with 13 CFR 124.1002", means a small business concern under the size standard applicable to the acquisition, that--

(1) Is at least 51 percent unconditionally and directly owned (as defined at 13 CFR 124.105) by--

(i) One or more socially disadvantaged (as defined at 13 CFR 124.103) and economically disadvantaged (as defined at 13 CFR 124.104) individuals who are citizens of the United States; and

(ii) Each individual claiming economic disadvantage has a net worth not exceeding $750,000 after taking into account the applicable exclusions set forth at 13 CFR 124.104(c)(2); and

(2) The management and daily business operations of which are controlled (as defined at 13 CFR 124.106) by individuals, who meet the criteria in paragraphs (1)(i) and (ii) of this definition.

"Subsidiary" means an entity in which more than 50 percent of the entity is owned--

(1) Directly by a parent corporation; or

(2) Through another subsidiary of a parent corporation.

"Successor" means an entity that has replaced a predecessor by acquiring the assets and carrying out the affairs of the predecessor under a new name (often through acquisition or merger). The term "successor" does not include new offices/divisions of the same company or a company that only changes its name. The extent of the responsibility of the successor for the liabilities of the predecessor may vary, depending on State law and specific circumstances.

"Veteran-owned small business concern" means a small business concern--

(1) Not less than 51 percent of which is owned by one or more veterans (as defined at 38 U.S.C. 101(2)) or, in the case of any publicly owned business, not less than 51 percent of the stock of which is owned by one or more veterans; and

(2) The management and daily business operations of which are controlled by one or more veterans.

"Women-owned business concern" means a concern which is at least 51 percent owned by one or more women; or in the case of any publicly owned business, at least 51 percent of its stock is owned by one or more women; and whose management and daily business operations are controlled by one or more women.

"Women-owned small business concern" means a small business concern--

(1) That is at least 51 percent owned by one or more women; or, in the case of any publicly owned business, at least 51 percent of the stock of which is owned by one or more women; and

(2) Whose management and daily business operations are controlled by one or more women.

"Women-owned small business (WOSB) concern eligible under the WOSB Program" (in accordance with 13 CFR part 127), means a small business concern that is at least 51 percent directly and unconditionally owned by, and the management and daily business operations of which are controlled by, one or more women who are citizens of the United States, and the concern is certified by SBA or an approved third-party certifier in accordance with 13 CFR 127.300.

(b) (1) Annual Representations and Certifications. Any changes provided by the Offeror in paragraph (b)(2) of this provision do not automatically change the representations and certifications in SAM.

(2) The offeror has completed the annual representations and certifications electronically in SAM accessed through http://www.sam.gov. After reviewing SAM information, the Offeror verifies by submission of this offer that the representations and certifications currently posted electronically at FAR 52.212-3, Offeror Representations and Certifications--Commercial Products and Commercial Services, have been entered or updated in the last 12 months, are current, accurate, complete, and applicable to this solicitation (including the business size standard(s) applicable to the NAICS code(s) referenced for this solicitation), at the time this offer is submitted and are incorporated in this offer by reference (see FAR 4.1201), except for paragraphs ___

[Offeror to identify the applicable paragraphs at (c) through (v) of this provision that the offeror has completed for the purposes of this solicitation only, if any.

These amended representation(s) and/or certification(s) are also incorporated in this offer and are current, accurate, and complete as of the date of this offer.

Any changes provided by the offeror are applicable to this solicitation only, and do not result in an update to the representations and certifications posted electronically on SAM.]

(c) Offerors must complete the following representations when the resulting contract is for supplies to be delivered or services to be performed in the United States or its outlying areas, or when the contracting officer has applied part 19 in accordance with 19.000(b)(1)(ii). Check all that apply.

(1) Small business concern. The offeror represents as part of its offer that--

(i) It [ ___ ] is, [ ___ ] is not a small business concern; or

(ii) It [ ___ ] is, [ ___ ] is not a small business joint venture that complies with the requirements of 13 CFR 121.103(h) and 13 CFR 125.8(a) and (b). [The offeror shall enter the name and unique entity identifier of each party to the joint venture: ___ ]

(2) Veteran-owned small business concern. (Complete only if the offeror represented itself as a small business concern in paragraph (c)(1) of this provision.) The offeror represents as part of its offer that it [ ___ ] is, [ ___ ] is not a veteran-owned small business concern.

(3) Service-disabled veteran-owned small business concern. [Complete only if the offeror represented itself as a veteran-owned small business concern in paragraph (c)(2) of this provision.] The offeror represents as part of its offer that--

(i) It [ ___ ] is, [ ___ ] is not a service-disabled veteran-owned small business concern; or

(ii) It [ ___ ] is, [ ___ ] is not a joint venture that complies with the requirements of 13 CFR 125.18(b)(1) and (2).

[The offeror shall enter the name and unique entity identifier of each party to the joint venture: ___ .] Each service-disabled veteran-owned small business concern participating in the joint venture shall provide representation of its service-disabled veteran-owned small business concern status.

(4) Small disadvantaged business concern. (Complete only if the offeror represented itself as a small business concern in paragraph (c)(1) of this provision.) The offeror represents that it [ ___ ] is, [ ___ ] is not a small…