DRAFT_PWS_COIC_Audio_Visual_Wall_Maintenance.pdf

Performance Work Statement For

United States Army Central

Combined Operations Intelligence Center Audio Visual Wall/Equipment Maintenance and Operator Training

27 February 2017

PART I

GENERAL INFORMATION

The contractor shall provide all maintenance capability necessary to affect the maintenance operations and personnel training services articulated in this Performance Work Statement (PWS) in support of U.S. Army Central (USARCENT) Combined Operations Intelligence Center (COIC) Audio Visual Wall/Equipment Maintenance and User Training at Camp Arifjan, Kuwait.

1.1. Description of Services/Introduction

The contractor shall provide all personnel, equipment, tools, materials, supervision, and non-personal services necessary to perform all aspects of COIC maintenance and user training defined in this PWS, except for those items specified as government furnished property and services. The contractor shall perform to the standards outlined in this PWS. The COIC system of components are defined as the property identified in Attachment 1, as such may be amended from time to time during the period of performance of this contract.

The contractor shall at a minimum be proficient in the maintenance of all components listed in Attachment

1. The contractor shall ensure that the COIC remains fully mission capable throughout the contract period of performance.

1.2. Background

USARCENT executes operational sustainment support, conducts redeployment, retrograde, and re-posture of forces, material, and sustainment infrastructure in order to support ongoing operations throughout the Central Command (CENTCOM) Area of Responsibility (AOR). The COIC provides essential intelligence to the Commander in real time, and facilitates the effective coordination and synchronization of military operations.

1.3. Scope

This contract effort consists of scheduled maintenance, unscheduled maintenance, and user training.

Scheduled maintenance shall be consistent with the manufacturer(s)’ recommended schedule(s) for the COIC system and its related system components, coordinated through the Contracting Officer’s Representative (COR). Unscheduled maintenance shall be performed as needed to correct system faults and enhance system functionality. User training shall consist of general operating, troubleshooting, and preventive maintenance instructions for Government personnel.

1.4. Period of Performance

The period of performance shall be for 12 months from the date of award. Four (4), 12-month option years will be included with the base year award.

1.5. General Information

1.5.1. Quality Control (QC). The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which he assures himself that his work complies with the requirement of the contract. The contractor shall submit a copy with their proposal to be evaluated. A comprehensive written QCP shall be submitted electronically to the Contracting Officer and COR within five (5) working days when changes are made thereafter. After acceptance of the quality control plan, the contractor shall receive the Contracting Officer’s acceptance in writing of any proposed change to his QC plan.

1.5.1.1. Quality Control Files. The contractor shall maintain a file of all inspections and tests conducted by the contractor, to include any corrective actions taken. This file shall be subject to Government review at the Contracting Officer’s discretion during the contract term, to include any extensions of contract term. The file shall be the property of the Government and shall be turned over to the Government upon completion or termination of the contract.

1.5.1.2. Quality Control Reports. The contractor shall submit a monthly Quality Control Report. The report shall be submitted to the COR for review and approval as part of the contractor’s quality control program.

1.5.1.3. Within thirty (30) days of receipt of contract award, the contractor shall submit a Quality Control Plan (QCP) to the COR for review and comment. The COR has been designated as the Government Quality Assurance Evaluator (QAE). The QCP shall identify the procedures that the contractor will implement to ensure the successful completion of tasks and provisions of required deliverables identified in the PWS. The COR will provide any pertinent comments and questions within ten (10) days of receipt of the contractor’s QCP. Within thirty (30) days of receipt of the COR’s comments, the contractor shall provide a finalized QCP to the COR. The contractor shall implement and modify, as necessary, the procedures specified within the QCP to ensure the provision of services that will produce the desired outcomes and result in performance of work within the required standards. At a minimum, the contractor’s QCP shall address:

• Procedures to be implemented to ensure successful completion of tasks identified within this PWS.

• Procedures to be implemented to ensure that deliverables meet contract requirements and are provided in a timely manner.

• Procedures to be implemented to ensure that tasks are completed in a cost efficient manner.

• Procedures to be implemented to ensure that accurate tracking of labor hours expended in the correction or replacement of work that has not met contract requirements as specified by the COR.

1.5.2. Quality Assurance. The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.5.3. Recognized Holidays. The contractor is expected to perform duties whenever needed, including holidays if required by USARCENT missions. There are no holidays that exempt the contractor from performing in accordance with the PWS, and the contractor may be called to perform on any U.S. or Muslim holiday, including those listed below:

New Year’s Day Labor Day Entire Ramadan period Martin Luther King Jr.’s Birthday Columbus Day Eid Al-Adha President’s Day Veteran’s Day Eid Al-Fitr (End of Ramadan) Memorial Day Thanksgiving Day Independence Day Christmas Day

1.5.4. Hours of Operation. When deemed to be essential services by the Contracting Officer, the contractor shall perform all services and support 24 hours a day, 7 days a week, including official holidays, for the period of time designated in writing by the Contracting Officer. When not deemed to be essential services by the Contracting Officer, the contractor shall coordinate services through the designated COR during the normal operating hours presented below.

Monday, Wednesday, Saturday 1200 – 1800; 1900 – UTC Tuesday, Friday 0800 – 1800; 1900 – UTC Thursday 1900 – UTC Sunday 0800 – UTC (the COIC is minimally manned on Sundays and will be a day when the most work can be accomplished)

1.5.4.1. The place of performance is Building 506, Camp Arifjan, Kuwait APO, AE 09366.

1.5.5. Type of Contract. The government anticipates award of a fixed price contract for scheduled maintenance, unscheduled maintenance, and user training. The government anticipates including cost reimbursement contract line items (CLINs) for the contractor’s approved costs related to travel, parts, other direct costs, and Defense Base Act (DBA) insurance.

1.5.6. Security Requirements. Each contractor is required to possess and maintain a minimum of SECRET security clearance throughout the duration of the period of performance. The contractor shall follow and meet the security requirements outlined in the DD Form 254. Additionally, the contractor shall ensure that all employees are fully vetted prior to contract performance. The failure of an individual supporting this contract to obtain and maintain a SECRET security clearance may be considered groups for release from the contract if directed by the Government. Requirements include Antiterrorism (AT) Level I training completed no later than 30 days after contract award.

1.5.6.1. Access to Government Installations. All personnel employed by the contractor or any representative of the contractor entering the Government Installation(s) shall conform to all security or force protection regulations which may be in effect during the contract period and shall be subject to such checks as may be deemed necessary to assure that no security violations occur.

1.5.6.2. The contractor is responsible for meeting Antiterrorism/Operations Security requirements. All contractor employees, to include subcontractor employees, requiring access to military installations, facilities and controlled access areas shall complete AT Level I training and Operations Security (OPSEC) training. The contractor and his subcontractors shall comply with applicable installation, facility, and area commander installation and facility access and local security policies and procedures (provided by the Government representative). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by the installation Provost Marshal Office, Director of Emergency Services, or Security Office. The contractor’s workforce must comply with all personal identity verification requirements as directed by DoD, HQDA, and local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.5.6.3. The contractor and all associated subcontractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity Antiterrorism Officer). This locally developed training will be used to inform employees of the types of behavior to watch for and instructs employees to report suspicious activity to the COR. This training shall be completed within 90 calendar days of contract award and within 30 calendar days of new employees’ commencing performance, with the results reported to the COR no later than 90 calendar days after contract award.

1.5.6.4. Training. The contractor shall provide instruction and assurance of certification and compliance with the following DOD, DA, and HQ AMC training requirements.

1.5.6.4.1. All theater specific individual readiness training (TSIRT) at http://www.atsc.army.mil/crc/.

1.5.6.4.2. Registration in Synchronized Pre-Deployment Operational Tracker (SPOT) no later than 30 days after contract award at https://spot.altess.army.mil.

1.5.6.4.3. All contractor employees requiring access to a government information system must be registered in the Army Training Certification Tracking System (ATCTS) at the commencement of services, and must successfully complete the DOD Information Assurance Awareness prior to access to the information systems and then annually thereafter.

1.5.6.4.4. Per Army Regulation 350-1, Operations Security, new contractor must complete Level I OPSEC training within 30 calendar days of reporting for duty. All contractor employees must complete annual OPSEC awareness training.

1.5.6.4.5. All contractor employees and associated subcontractor employees must complete the DOD Information Awareness (IA) training before issuance of network access and annually thereafter. All contractor employees working IA/IT functions must comply with DOD and Army training requirements in DOD 8570.01, DOD 8570.01-M, and AR 25-2.

1.5.6.5. Physical Security. The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.5.6.6. Base Access/Badging. Contractor personnel and property shall be subject to search and seizure upon entering and exiting all U.S. installations. The contractor shall be responsible for ensuring that all contractor personnel authorized to perform work under this contract obtain base access. For entry the driver must possess a valid driver’s license and proof of insurance.

1.5.6.7. Requirements for Camp Arifjan. When on the Government site, the contractor shall adhere to all installation policies and procedures. In order to obtain entry to Camp Arifjan, contractors must contact the Badging Office at the Welcome Center/Entry Control Point 1 on Camp Arifjan for forms, procedures and instructions (965-2389-1525). New passes are obtained at the Welcome Center/Entry Control Point 1 on Camp Arifjan. Renewals and upgrades are handled at the Provost Marshal Office Bldg 159 located on Camp Arifjan. The Badging Office provides support from 0700 to 1600 and 1900 to 0400 daily. Contractors are advised that badging for citizens/residents of certain countries is restricted or unavailable. Contractors must contact the Badging Office to obtain a list of restricted countries and any applicable waiver processes. The contractor shall prohibit the use of Government issued badges by any persons other than the contractor’s employees. The contractor shall prohibit the opening of locked areas by contractor employees to permit entrance of persons other than contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Government. The contractor shall develop procedures covering badge control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued badges by personnel who no longer require access to the installation. The contractor shall immediately report any occurrences of lost badges to the Contracting Officer.

1.5.6.8. Escort. The Government will escort the contractor’s employees at all times while onsite. The contractor’s employee must contact the COR when they arrive at the facility to obtain escort. The contractor and COR will coordinate prior to arrival in order to ensure that an escort will be available.

http://www.atsc.army.mil/crc/ https://spot.altess.army.mil/

1.5.7. Special Qualifications. The contractor personnel shall establish and maintain a minimum SECRET security clearance during the contract period of performance. The contractor is responsible for ensuring all employees possess and maintain a minimum SECRET security clearance throughout the duration of this contract. The contractor shall provide names to the COR prior to personnel making arrangements to perform services onsite at Camp Arifjan in order to validate clearances.

1.5.8. Post Award Conference/Periodic Progress Meetings. The contractor agrees to attend any post award conference convened by the contracting activity or contract administration office. The Contracting Officer, COR, and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor’s performance. At these meetings the Contracting Officer will appraise the contractor of how the Government views the contractor’s performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.5.9. Primary Point of Contact (POC). The contractor shall provide a Project Manager or Team Lead Supervisor, who shall be responsible for the performance of the provided service or work. The name of this person and an alternate(s) shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The POC and alternate shall be designated in writing to the Contracting Officer at least 24 hours after contract award. The Project Manager or Team Lead is considered key personnel by the Government.

1.5.10. Key Personnel. Contractor key personnel must have a level 4 English ability (fluent) and be able to use the English language fluently and accurately on all levels normally pertinent to professional needs.

Personnel must also be able to understand and participate in any conversations within the range of own personal and professional experience with a high degree of fluency and precision of vocabulary in both spoken and written communications.

1.5.11. Identification of Contractor Employees. All contractor personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed. All contract personnel shall wear name tag or company shirt that display’s the company name so there is no confusion that they are a contractor.

1.5.12. The contractor shall not employ any person who is an employee of the United States Government if the employment of that person would create a conflict of interest.

1.5.13. Travel by contractor personnel in support of this contract will only be authorized when directed by the Contracting Officer. Not later than the post-award conference, the contractor shall provide the Contracting Officer with travel plans. The plans should include costs of commercial lodging, meals and incidental expenses, transportation, and visas. Whenever possible, contractor personnel will utilize the same mode of travel, lodging, and subsistence as the deploying military personnel to minimize travel-related expenses for the Government. The Contracting Officer will authorize contractor travel through a Letter of Authorization as per paragraph 6.2.7.4 of DOD Instruction 3020.41, dated 3 October 2005. Per diem rates will be based on the most recently published Joint Federal Travel Regulations (JFTR) for Kuwait. The contractor shall submit all travel receipts to the COR and Contracting Officer with invoices (e.g., lodging, airfare, rental vehicle, and any other receipt to justify contractor invoiced amount for travel).

1.5.14. Contracting Officer’s Representative (COR). The COR will be nominated by the requiring activity and appointed by the Contracting Officer by separate letter. A copy of the COR’s appointment letter will be sent to the contractor, identifying the designated duties and limitations of the COR. The COR is authorized to conduct oversight on any and all tasks or requirements and report observations to the Contracting Officer.

The COR is not authorized to change any terms or conditions in the contract that pertain to cost, schedule, performance, quality, quantity, or other legal aspects of the resulting order.

1.5.15. Labor Standards. The contractor shall meet the labor laws of the Government of Kuwait as well as United States Department of Defense (DOD) laws and regulations regarding the employment of Third Country Nationals (TCNs).

1.6. Key Control

The contractor shall establish and implement methods of making sure all keys/key cards issued to the contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE:

All references to keys include key cards. No keys issued to the contractor by the Government shall be duplicated. The contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting Officer.

1.6.1. In the event keys, other than master keys, are lost or duplicated, the contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock(s) shall be deducted from the payment due the contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government at the contractor’s expense.

1.6.2. The contractor shall prohibit the use of Government issued keys/key cards by any persons other than the contractor’s employees. The contractor shall prohibit the opening of locked areas by contractor employees to permit entrance to persons other than contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer.

1.6.3. Lock Combinations. The contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the contractor’s Quality Control Plan.

1.7 Data Rights

The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. The contractor shall provide all COIC system documentation to include all diagrams and drawings. This includes historical documentation for all repairs, maintenance and changes. The contractor shall also create and maintain current AV wall layouts and network schematics of the entire AV system (including related components). The contractor shall update system documentation within 30 days after change to system or equipment. These documents and materials may not be used or sold by the contractor without written permission from the Contracting Officer. All materials supplied to the Government will be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

PART II

DEFINITIONS

2.1. Definitions.

Contracting Officer’s Representative (COR): A representative from the requiring activity assigned by the Contracting Officer to perform surveillance and to act as liaison to the contractor.

Defective Service: A service output that does not meet the standard of performance associated with it in the Performance Work Statement.

Quality Assurance Surveillance Plan (QASP): An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

Quality Control. Those actions taken by the government to assure services meet the requirements of the Performance Work Statement.

Quality Assurance. Those actions taken by the government to assure services meet the requirements of the Performance Work Statement.

2.2. Acronyms.

AR Army Regulation AT Antiterrorism AV Audio/Video CLIN Contract Line Item COIC Combined Operations Intelligence Center COR Contracting Officer Representative CTIP Combating Trafficking in Persons DOD Department of Defense FY Fiscal Year IAW In accordance with PWS Performance Work Statement USARCENT U.S. Army Central UTC Until Complete WAWF Wide Area Workflow

PART III

GOVERNMENT-FURNISHED PROPERTY AND SERVICES

3.1. Equipment. The Government will ensure that contractors have use of basic office equipment, i.e. onsite computers, scanners, fax machines, printers and office supplies.

PART IV

CONTRACTOR-FURNISHED ITEMS

4.1. General. The contractor shall not procure any property, expendable parts, or repair parts without prior written approval of the Contracting Officer and written notice from the designated Contracting Officer’s Representative (COR). Items the contractor would buy would be primarily limited to those listed in Attachment 1 of this PWS, or component parts and repair parts of those listed in Attachment 1. Before commercial procurement of any parts the contractor is required to attempt to obtain the parts through the government supply system by submitting a request to Government to order. Headquarters and Headquarter Battalion, Third Army, USARCENT (HHBn) is immediately accountable for any purchased equipment and will have that equipment listed in the HHBn property book. HHBn will sub-hand receipt to each respective staff section.

4.2. Secret Facility Clearance. Each contractor is required to possess and maintain a minimum of SECRET security clearance throughout the entire duration of the contract. The contractor’s employees will wear badges while at a government work site that identify their status as a contractor and ensure all email traffic automatically generates information identifying their status as a contractor (such as in the signature block).

The DD 254 for this contract is pending.

4.3. Contractor Common Access Card (CAC) Eligible Requirements. Before CAC issuance, the contractor employee requires, at a minimum, a favorably adjudicated National Agency Check with Inquiries (NACI) or an equivalent or higher investigation in accordance with Army Directive 2014-05. The contractor employee will be issued a CAC only if duties involve one of the following: (1) Both physical access to a DOD facility and access, via logon, to DOD networks on-site or remotely; (2) Remote access, via logon, to a DOD network using DOD-approved remote access procedures; or (3) physical access to multiple DOD facilities or multiple non-DOD federally controlled facilities on behalf of the DOD on a recurring basis for a period of 6 months or more. At the discretion of the sponsoring activity, an initial CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled NACI at the Office of Personnel Management.

4.4. Life Support. The contractor shall provide the necessary sustainment (transportation, food, water and sanitation) for its workforce when performing on the Government site.

4.5. Contract Manpower Reporting. The contractor shall report all contractor labor hours (including subcontractor(s) labor hours) required for performance of services provided under this contract for ARCENT via a secure data collection site. The Office of the Assistant Secretary of the Army (Manpower & Reserve Affairs) operates and maintains a secure Army data collection site currently located at https://cmra.army.mil.

The contractor is required to completely fill in all required data fields. Within ten work days of the post-award conference, the contractor shall report all contractor manpower (including subcontractor(s) manpower) required for performance of this contract. The contractor is required to completely fill in all the information requested on the collection site and to keep it updated to maintain data accuracy.

4.5.1. Reporting inputs shall be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported not later than October 31 of each calendar year.

Contractors may direct questions to the help desk at http://www.ecmra.mil.

4.6. Defense Base Act Proof of Insurance. The contractor shall provide a policy of Defense Base Act (DBA) Workers’ Compensation to the Contracting Officer. Performance shall not start until the notice of a policy has been received by the Contracting Officer. The DBA requirement also applies to all subcontractors performing under this PWS. If a subcontractor is performing work under this PWS, the contractor shall provide evidence of subcontractor’s DBA insurance to the Contracting Officer.

https://cmra.army.mil/ http://www.ecmra.mil/

4.7. The contractor shall provide all receipts and other supporting documentation to justify their monthly invoice for Cost CLINs.

4.8. Spare Parts Inventories. The Government does not require that the contractor keep spare parts needed to complete repairs in the local area. If the contractor chooses to keep spare parts locally in order to expedite repairs then title to such spare parts, unless installed in Government-owned equipment, shall remain with the Contractor.

PART V

REQUIREMENTS

5.1. Basic Services

The contractor shall provide the following basic services:

• Contractor shall establish a maintenance plan in writing for the equipment they are responsible for maintaining consistent with the manufacturer(s)’ recommended schedule(s) for the COIC system and its related system components.

• Contractor shall provide a monthly work report to the COR that will at a minimum include all reoccurring activities conducted for the period; all non-reoccurring activities conducted during the period; status of COR requests; status of contract line item (CLIN) funding; Wide Area Workflow (WAWF) invoice status, contract issues pending resolution, and overtime and off-site (travel/vacation/holiday) periods. The contractor may add to this report but at a minimum will report the above listed requirements.

5.1.1. Objective of COIC AV Wall Repair. After repair and replacement of equipment, the COIC shall be capable of providing the following functions:

• Existing video wall will have the ability to display critical information in real-time as it occurs.

• At least four work stations within the COIC have the ability to route to, and control the video wall, including re-cabling as needed.

• Government personnel have the ability to add, remove or easily change the COIC system configuration to enhance the information being displayed.

• All other functions including, but not limited to, those listed at Attachment 2.

5.2. Specific Maintenance Tasks

The contractor shall ensure the availability of those resources, facilities, tools, TMDE (test, measurement, and diagnostic equipment), drawings, technical publications, trained maintenance personnel, engineering and management support, and repair parts required to perform maintenance operations and support in accordance with applicable commercial and Government manuals and regulations. Specifically, the contractor shall do, at a minimum, the following maintenance tasks:

5.2.1. The contractor shall conduct material maintenance which encompasses the management and physical performance of those actions and tasks involved in servicing, repairing, inspecting, testing, overhauling, modifying, calibrating, and the provision of technical assistance to equipment users.

5.2.2. The contractor shall keep equipment in an operational status, restoring it to a serviceable condition, or updating and upgrading its functional usefulness through modification or other modification.

5.2.3. The contractor shall ensure replacement of equipment having faults that affect operation or may cause further damage to the equipment or endanger the safety of personnel.

5.2.4. The contractor shall conduct preventative maintenance, ensuring that all actions performed in an attempt to retain an item in a specified condition by providing systematic inspections, detection, and prevention of incipient failures.

5.2.5. The contractor shall conduct scheduled maintenance which is consistent with the manufacturer(s)’ recommended schedule(s) for the COIC system and its related system components, coordinated through the Contracting Officer’s Representative (COR).

5.2.6. The contractor shall conduct unscheduled maintenance whenever maintenance is required due to either equipment or system component failure.

5.2.7. The contractor shall restore damaged items to a standard as nearly as possible to original or new condition in appearance, performance, and life expectancy.

5.2.8. The contractor shall conduct controlled exchanges of parts, components, and assemblies whenever needed. A controlled exchange consists of removal of serviceable parts, components, and assemblies from unserviceable, but economically repairable equipment and their immediate reuse in restoring a like item of equipment to a mission capable condition. The contractor shall notify the COR of any controlled exchanges of parts, components, or assemblies and the impact of the exchange within 12 hours of the exchange.

5.2.9. The contractor shall immediately repair any equipment deficiency. An equipment deficiency is defined as any fault or problem that causes the equipment to malfunction. A defect is a deficiency that makes an item inoperable, makes the equipment unsafe for use, or endangers the operator or crew. The contractor shall comply with and use all applicable technical manuals (TMs) and field manuals (FMs) for Government equipment, and will use appropriate maintenance and technical manuals for commercial items.

5.2.10. The contractor shall ensure that the COIC system and its related system components are fully mission capable, meaning that the system is safe and has all mission-essential subsystems installed and operating as designed by applicable manuals and regulations. The terms “ready,” “available,” and “fully mission capable” refer to the same status – the equipment is on-hand and able to perform its missions. The contractor shall confer with the COR to revise the layout of systems and equipment whenever needed. The contractor shall present equipment layout options to the COR when requested.

5.2.11. The contractor shall ensure that its personnel are capable of operating all pieces of the COIC system and its related system components, and will provide COIC operations as directed by the contracting officer through the COR.

5.2.12. The contractor shall train U.S. Government personnel to successfully operate and troubleshoot COIC system functions without the direct assistance of the contractor’s personnel. At the direction of the Contracting Officer (through the designated COR), the contractor shall provide and assist in the development of operating instructions for Government users. The contractor shall propose a schedule to train Government personnel to operate, maintain, and deploy the COIC system and its related system components.

The contractor shall deliver all training materials developed for user training to the COR not later than the completion of each training session.

5.2.13. The contractor shall provide the Contracting Officer with a contingency plan describing how the contractor will ensure the continuation of essential services during crisis situations, to include performance under hostile conditions. This will occur not later than the post-award conference and will be thereafter as necessary. The plan shall identify which contractor personnel have a military mobilization recall commitment and provide for adequate replacement of those contractor personnel in the event of mobilization. During time of war, national emergency, contingency operation, or exercise, the Contracting Officer (through the designated COR) may deem the contractor services described in this PWS to be essential services. The reference point for Essential Services is as described in DOD Instruction 3020.37, Continuation of Essential DOD Contractor Services during Crisis.

PART VI

PUBLICATIONS AND FORMS

6.1 Applicable Publications and Forms

Publication and forms applicable to this PWS are listed below. The publications and forms have been coded as mandatory or advisory. The contractor is obligated to follow those publications and use those forms coded as mandatory to the extent (that is, a specific procedure in a paragraph, section, chapter or volume) specified in the PWS. The contractor shall be guided by those publications or use those forms coded advisory to the extent necessary to accomplish requirements in the PWS. The contractor must abide by all applicable regulations, publications, manuals, and local policies and procedures. Publications can be found at http://armypubs.army.mil/.

NUMBER DATED DESCRIPTION MANDATORY ADVISORY

DOD 5220.22 JAN 90 National Industry Security X Program Operating Manual

AR 530-1 SEP 14 Operations Security X

DOD Instruction JAN 96 Continuation of Essential DOD X

3020.37 Contractor Services During Crisis

http://armypubs.army.mil/

TECHNICAL EXHIBIT 1

Performance Requirements Summary

The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective Standard Performance

Threshold Method of

Surveillance

% Deduction from

Monthly Invoice for

Not Meeting Performance

Standards

PRS #1.

Combating Trafficking in Persons FAR 52.222-50(c)

The contractor shall notify its employees of:

a) The United States Government’s zero tolerance policy described in clause.

b) The actions that will be taken against employees for violations of this policy. Such actions may include, but are not limited to, removal from the contract, reduction in benefits, or termination of employment.

The contract shall take appropriate action, up to and including termination, against employees, agents, or subcontractors that violate the policy.

100% Compliance

100% Inspection;

COR

Validation

5% of total monthly price will be deducted

PRS #2. Contract Manpower Reporting Para. 4.5

The contractor shall completely fill in all the information in the format using the following web address https://cmra.army.mil.

The contractor shall provide the estimated total cost (if any) incurred to comply with this reporting requirement.

Reporting period shall be the period of performance not to exceed 12 months ending September 30th of each Government fiscal year and must be reported by October 31st of each calendar year. If contract period of performance ends prior to September 30th, the contractor has 30 days from the end date of

100% Compliance

100% Inspection;

COR

Validation

5% of CLINs total monthly price will be deducted https://cmra.army.mil/ the contract to complete the CMR requirement.

PRS #3.

Contractor shall establish a maintenance plan in writing for equipment they are responsible for maintaining based on equipment that requires scheduled and unscheduled maintenance. See PWS para. 5.1.

The contractor provided maintenance plan will be validated by the COR and will be adhered to for the duration of the contract. At a minimum the maintenance plan shall include the equipment listed at Attachment 1.

100% Compliance

Periodic Inspection

10% of total monthly price will be deducted

PRS #4. Contactor shall ensure that all COIC support systems are fully mission capable.

See PWS para.

5.2.10.

Systems and equipment are safe and have all subsystems installed and operating as designed. Equipment is on-hand and able to perform its missions.

100% Compliance

Periodic Inspection

10% of total monthly price will be deducted

PRS #5.

Contractor shall provide the Contracting Officer with a contingency plan describing how the contractor will ensure the continuation of essential services during crisis situations, to include performance under hostile conditions.

See PWS para.

5.2.13.

The plan shall identify which contractor personnel have a military mobilization recall commitment and provide for adequate replacement of those contractor personnel in the event of mobilization. During time of war, national emergency, contingency operation, or exercise, the Contracting Officer (through the designated COR) may deem the contractor services described in this PWS to be essential services. The reference point for Essential Services as is DOD Instruction 3020.37, Continuation of Essential DOD Contractor Services During Crisis.

100% Compliance

100% Inspection;

COR

Validation

10% of total monthly price will be deducted

TECHNICAL EXHIBIT 2

Deliverables Schedule

Deliverable Frequency # of Copies

Medium/ Format Submit To

Monthly QC Reports IAW PWS para. 1.5.1.2

No later than the 5th day of each month 1

Electronic file by email

COR and Contracting Officer

Contractor Quality Control Plan IAW PWS para. 1.5.1.3

Within 30 days of receipt of contract award and whenever updates are requested

Electronic file by email

COR and Contracting Officer

Mandatory Training and Certifications IAW PWS para.

1.5.6

Within 30 days of receipt of contract award and whenever updates are requested

Electronic file uploaded to website https://spot.altess.army.mil

Report all contractor labor hours IAW PWS para. 4.5

Inputs and updates expected throughout the FY, but all shall be reported not later than Oct 31st each year.

Electronic file uploaded to website https://www.ecmra.mil

Defense Base Act Proof of Insurance IAW PWS para. 4.6

Not later than the start of contract performance 1

Electronic file by email

COR and Contracting Officer

Conduct scheduled maintenance IAW PWS para. 5.2

Consistent with the manufacturer(s)’ recommended schedule(s) for the COIC system and its related system components, coordinated through the COR

Electronic file by email

COR and Contracting Officer

Conduct unscheduled maintenance IAW PWS para. 5.2

As required 1 Electronic file by email

COR and Contracting Officer

Conduct operator training for U.S.

Government Personnel IAW

PWS 5.2.12

As required 1 Electronic file by email

COR and Contracting Officer

Provide Training Materials to the Government IAW PWS para. 5.2.12

Not later the completion of each training session 1

Electronic file by email

COR and Contracting Officer

Contractor Contingency Plan to Continue Essential Services During a Crisis IAW PWS para. 5.2.13

Not later than the post-award conference and updated as necessary thereafter

Electronic file by email

Contracting Officer https://spot.altess.army.mil/ https://www.ecmra.mil/

ATTACHMENT 1

List of equipment to be maintained (not all inclusive)

Item Quantity Manufacturer Model Description

1 1 AMX FG2106-03

12VDC, 6.5A Power Supply (regulated, 110/220VAC input, 3.5mm & 5mm Phoenix Connectors Included)

2 2 AMX FG423-41 ICSLan Serial Interface, 2 Ports

3 2 AMX FG2100-22

DGX DVI Fiber RX featuring SmartScale & Digital Generation Technology, receives analog and/or digital video and stereo or digital audio via SC fiber connection at 4.95 Gbps.

Compatible with DGX DVI & HD-15 TX, Epica DGX Matrix Switchers

4 2 AMX FG1010-410-

DGX DVI Fiber TX featuring Digital Generation Technology, transmit DVI and stereo or digital audio up to 3,000 feet via SC fiber connection at

4.95 Gbps. Use with DGX DVI & HD-15

RX, Epica DGX Matrix Switchers

5 2 AMX FG1010-210-

PoE Injector for Medero X-Series Touch Panels

6 2 AMX FG423-83

8 channel AEC microphone mixer. DSP with 8 Mic/Line inputs, 4 Line inputs, 12 Line outputs.

7 1 Clearone 910-151-880 8 channel AEC microphone mixer. DSP with 8 Mic/Line inputs, 4 Line inputs, 12 Line outputs.

8 1 Clearone 910-151-810 8 channel AEC input-only microphone expansion mixer. DSP with 8 Mic/Line inputs, 4 Line inputs.

9 6 Western Digital WD5003AZ

EX

500GB Performance Desktop Hard Disk Drive - 7200 RPM SATA 6 Gb/s 64MB Cache 3.5 Inch

10 8 APC RBC31 APC Replacement Battery Cartridge #31 11 4 Barco NSL5521 Near Seamless LCD Panel

12 1 Soundcontrol RemoteCam2 Camera Extender

13 2 NEC E805 80" LED Backlit Commercial-Grade Display

14 1 Crestron DMC-S DigitalMedia 8G™ Fiber Input Card for DM® Switchers

15 1 Crestron DM-TX-201-S DigitalMedia 8G™ Fiber Transmitter 201

16 1 Crestron AV3 3-Series Control Processor

17 1 Crestron DMC-4K-HD 4K HDMI® Input Card

18 1 Crestron DMC-HDO 2-Channel HDMI® Output Card for DM® Switchers

19 1 Crestron DMC-SO-HD 2-Channel DigitalMedia 8G™ Fiber Output Card for DM® Switchers

20 8 Shure MX392/C Microflex® Wired Boundary Microphones

21 1 Biamp Logic Box logic expander with 20 logic GPIO

22 1 Biamp Nexia CS DSP

23 2 Extron XA 2001 Mono70/100 V Amplifier – 200 Watts

24 1 Crestron C3COM-3 3-Series™ Control Card - 3 COM Ports

25 2 Crestron TPMC-V15-TILT-B

V-Panel™ Integrated 15” Tilt HD Touch Screen, Black, includes TPMC-V-IMCW and V-

CBL-S6-B

26 6 APC RBC31 APC Replacement Battery Cartridge #31

27 2 APC SURT2000RMXLI

SURT2000RMXLI

Smart-UPS On-Line,1400 Watts /2000 VA,Input 230V /Output 230V, Interface Port

DB-9 RS- 232,

SmartSlot, Extended runtime model, Rack Height 2 U

ATTACHMENT 2

COIC Wall Functional Requirements

Display Requirements

• Provide easy and timely access to multiple formats of information (video, TV, satellite, images or data) in native format,

• Capable of monitoring a multitude of data streams coming into the center.

• Capable of seamlessly displaying information emanating from a minimum of 8 incoming data streams (4x work stations)

• Capable of using one window to display multiple sources

• Capable of easily calibrating multiple displays so the output appears as one unified video window

• Capable of selecting and switching between any data source via drag and drop technology

• Capable of transmitting to any display, from any workstation to video wall via drag and drop technology

• Capable of transmitting audio and video emanating from incoming data streams on one or more displays in the COIC

• Capable of perspective management allowing operators to Save and load layouts

(complete display presets including perspectives and applications)

• Drive multiple displays as a single high resolution canvas

• Images shall be presented at native resolution.

Sources and Connectivity

• Capable of accepting at least 16 video feeds (including public broadcasts) from multiple satellite receivers, air-to-ground video from aircraft or UAV platforms, and other sites within the theater of operation.

• Capable of providing a secure channel for communication with other sites.

• Capable of accepting data from secure and non-secure computers. These computers must support a local monitor in addition to a connection to the knowledge wall.

• Computers and image generating equipment includes standard definition video, multi-graphic windowing processors, and a variety of computer resolutions.

• Capable of accepting Analog & Digital/Streaming Video

• Capable of accepting Analog (RGB) and Digital (DVI-I/HDMI) sources

• Provide communication between Networked desktops (VNC)

• Provide communication between Networked multi-channel workstations & Applications

• Capable of accepting Intranet & Internet sources

• Capable of Embedded & external audio formats

Audio Requirements

• Provide a full media experience including full audio support

• Capable of receiving satellite broadcasts including audio feeds that need to be routed with the video signals.

• Provide automatic noise canceling software

• Allow automatic or manual control of individual audio streams via an easy to use interface

Control System

• The installed system should provide a simple interface for controlling the displays and changing the display configurations.

• AV system has the ability to operate independently or as an enterprise solution with multiple sites linked together on a temporary or permanent basis.

• Devices must be controllable from any endpoint location by a central control system

• Provide remote keyboard and mouse control from and towards other networked desktops

(bi-directional)

• System must allow users to Start, stop and position applications & sources freely over the complete desktop.

• Control system must allow users create and preview user-defined lay-outs via drag and drop technology

• Control system must allow users to identify, select, label and relabel audio and video streams via point and click

• Control system must provide an interface allowing operators to preview the layout of the display at a workstation before projecting onto the larger video wall

• System must provide perspectives that can be opened and shown on both workstations and displays alike

• System must allow for Standard and custom Tiling configuration

• System must provide full resolution and full frame rate preview of all supported sources

Lighting

• The AV wall panel lighting

Special Requirements

• Video and audio sources include both secure and non-secure sources.

• Secure systems must remain electrically isolated from the non-secure system to prevent unauthorized access to sensitive information.

• Allow for network inter-operability between third party devices.

• Configurable for future growth and scalability.

• System must be PC Based, and use of industry-standard hardware acceleration

• Default language: English

• Multiple Available languages including French, German, Spanish, Portuguese, Chinese

(Simplified), Arabic

• Focus on Information Assurance (e.g. secure user management or encrypted communication)

• Provide the ability to define roles and & permissions

• Capable of engaging Firewalls on all components

• Capable of providing Encrypted access to administrative functions

Central Server

• Central setup & connection management

• Central configuration database

• Fully distributed & modular component technology

• Fast setup

• Browser based user interface