SOF_TEAMS_Statement_of_Work.pdf

W900KK-09-C-0044

STATEMENT OF WORK

FOR

160th Special Operations Aviation Regiment (Airborne)

Special Operation Forces

Training, Engineering and Maintenance Support (SOF TEAMS)

(11 May 09 – Rev 0.6)

Prepared by

U.S. Army PEO Simulation, Training and Instrumentation (PEO STRI)

12350 Research Parkway

Orlando, FL 32826-3276

1. .................................................................................................................................................... SCOPE 4

1.1 Future Requirements

1.2 Background

2. ............................................................................................................... APPLICABLE DOCUMENTS 4

2.1 Government documents

2.2 Non-Government documents

3. .................................................................................................................................. REQUIREMENTS 5

3.1 Program Management

3.1.1 ................................................................................................................ Organization Structure 5

3.1.2 ................................................................................................................ Financial Management 5

3.1.3 ............................................................................................................... Management Functions 6

3.1.3.1 Post Award and Performance Readiness Conference 6

3.1.3.2 Transition with outgoing/incoming contractor 6

3.1.3.2.1 Transition Phase-In 6

3.1.3.2.2 Transition Phase-Out 6

3.1.3.3 Associate Contractor Agreements (ACAs) 6

3.1.3.4 Integrated Project Team Approach 6

3.1.3.5 Program Meetings and Reviews 6

3.1.3.6 Management Information System (MIS) 6

3.1.3.7 Accident and Incident Notification and Investigation 6

3.1.4 ......................................................................... Hazardous Materials (HAZMAT) Management 7

3.1.5 ............................................................................................ Government Furnished Information 7

3.1.6 ........................................................................................................ Government Purpose Rights 7

3.1.7 ....................................................................................................................................... Security 7

3.1.8 ................................................................................................................ Information Assurance 7

3.1.8.1 Assessment 7

3.1.8.2Department of Defense Information Assurance Certification and Accreditation Process (DIACAP)

Support 7

3.1.8.3 IA Systems Management 7

3.2 Administration

3.2.1 .................................................................................................................... Operational Support 8

3.2.1.1 General Administration 8

3.2.1.2 Reporting 9

3.2.2 ............................................................................................... Configuration Management (CM) 9

3.2.2.1 Configuration Management Plan 9

3.2.2.2 Configuration Management Baselines 9

3.3 Maintenance Support

3.3.1 .................................................................................................................. Systems Maintenance 9

3.3.1.1 Hardware Maintenance 9

3.3.1.2 Software Maintenance10

3.3.2 .................................................................................................................... Spares Maintenance 10

3.3.3 ................................................................................................ Support Equipment Maintenance 10

3.4 Logistics Support ... 10

3.4.1 ................................................................................................ Logistics Support Package (LSP) 10

3.4.2 ................................................................................. Government Furnished Property Inventory 10

3.4.3 ................................................................................................................................. Repair Parts 11

3.4.4 .................................................................................................................................. Repairables 11

3.4.5 ...................................................................................................................... Support Equipment 11

3.4.6 ................................................................................................... Consumables and Expendables 11

3.4.7 ..................................................................................... Transportation, Shipping and Receiving 11

3.5 Operations Support ... 11

3.5.1 ...................................................................................................................... Mission Capability 11

3.5.1.1 Mission Capability Calculation11

3.5.1.2 Contracted Mission Time11

3.5.2 ................................................................................................ Engineering Support Availability 12

3.5.2.1 Engineering Support Availability Calculation12

3.5.2.2 Contracted Engineering Support Time12

3.5.2.3 Scheduled External Engineering Notification12

3.5.3 .................................................................................................................... Operations Schedule 12

3.5.4 ................................................................................................................... Start-Up/Preparation 12

3.5.4.1 Readiness Checks12

3.5.5 .......................................................................................... TADSS Activation and Deactivation 12

3.5.5.1 TADSS Installation12

3.5.5.2 TADSS De-Activation12

3.5.5.3 TADSS Relocation12

3.5.6 ............................................................................................................ Over and Above Services 13

3.5.7 ........................................................................................................................... Overtime/Surge 13

3.6 Engineering Support ... 13

3.6.1 ........................................................................................ Advanced Computer Systems Support 13

3.6.2 ..................................................... Requirements Analysis (RA) and Concept Exploration (CE) 13

3.6.3 ....................................................................................................... Technical Data Management 13

3.6.4 .................................................................. Networking, Interfaces and Interoperability Support 13

3.6.5 ............................................................................................................... Long Haul Networking 14

3.7 Modification or Upgrade Installation ... 14

3.7.1 .............................................................................................. Pre/Post Modification Inspections 14

3.7.2 ....................................................................................................... Minor Modification Support 14

Statement of Work (SOW)

For

160th Special Operations Aviation Regiment (Airborne)

Special Operations Forces

Training, Engineering, and Maintenance Support (SOF TEAMS)

(11 May 09 – Rev 0.6)

1. SCOPE

This Statement of Work (SOW) defines the requirements for non-personal technical services to support the 160th

Special Operations Aviation Regiment (Airborne) (SOAR(A)) Training Aids, Devices, Simulators and Simulations

(TADSS). This effort consists of program management, administration, maintenance, logistics support, operational support, engineering support, and minor modifications to Special Operations Aviation (SOA) TADSS.

1.1 Future Requirements

As future TADSSs are developed and fielded, or existing devices require relocation, de-installation and support, these efforts may be added to the contract. At any time during the life of this contract, the Government may add or delete 160th SOAR(A) TADSS, support systems, and/or additional simulators and simulations requiring Life Cycle

Contractor Support (LCCS) services. An equitable adjustment to the contract may be made if this should occur.

1.2 Background

The need for this capability is identified in the United States Special Operations Command (USSOCOM)

Memorandum for PEO STRI, dated 28 July 2004. This memorandum requires that LCCS efforts conducted at the

160th SOAR(A) be consolidated and managed under the purview of Product Manager Special Operations Forces

Training Systems (PM STS) starting in FY05. This Statement of Work (SOW) defines the effort for the 160th

SOAR(A) Special Operations Forces Rehearsal and Training Support (SOF TEAMS). A complete list and brief description of the current 160th SOAR(A) TADSS is located in Attachment 1. These TADSS support both real-world mission rehearsal and training requirements.

The SOA TADSS support the unique mission of the 160th SOAR(A) to equip, train, validate, employ and fight SOA forces worldwide in support of contingency missions, the Joint Task Force (JTF) Commander and War-Fighting

Geographic Combatant Commanders.

The 160th SOAR(A) Regimental S3 supervises and prioritizes the operations of the SOA TADSS. The 160th

SOAR(A) Systems Integration and Maintenance Office (SIMO) fields and integrates new systems and oversees the modifications and resolves conflicts with maintenance efforts to fielded systems.

The SOA TADSS are used to support the following operations:

a) Combat mission rehearsal

b) Research of flight safety and accident investigation

c) Special Operations Aviation Training Company (SOATC) training courses

d) Aircrew assessments

e) Evaluations

f) Refresher training

g) Device upgrades, certification, and fidelity testing

h) Sustainment training

i) Practice for proficiency

j) Capability demonstrations

k) Aviator familiarization

2. APPLICABLE DOCUMENTS

The following documents of the issue listed form a part of this SOW to the extent specified herein. In the event of a conflict between documents referenced herein and the contents of this SOW, the contents of this SOW take precedence. Nothing in this SOW, however, supersedes applicable laws and regulations, unless a specific exemption has been obtained.

2.1 Government documents

OTHER PUBLICATIONS:

Team Training and Mission Rehearsal

DEMRAT Final Report - 160th Special Operations Aviation Regiment (Airborne)

Distributed Environment Mission Rehearsal and Training

(DEMRAT) Final Report

SOAR FAD - 160th Special Operations Aviation Regiment (Airborne)

Federation Agreements Document (FAD)

SOAR GRIM - 160th Special Operations Aviation Regiment (Airborne)

Guidance, Rationale, And Interoperability Manual

(GRIM)

SOAR BOM - Real-time Platform Reference Federation Object Model

(RPR FOM), Version 2.0D17, 10 September 2003

SOAR DEMRAT Training - SOAR DEMRAT Training Document

Department of the Army Regulations

AR 700-138 - Army Logistics Readiness and Sustainability

AR 380-5 - Department of the Army Information Security Program

(Copies of the above DoD documents are downloadable from http://www.dtic.mil/whs/directives/index.html

Department of Defense (DoD) Security Instructions, Directives, and Manuals

DoDI 8510.00 - DoD Information Assurance Certification and

Accreditation Process (DIACAP)

DoDI 8500.2 - DoD Information Assurance (IA) Implementation

04-IA-O-0001 Version 2.5 - BBP Army Password Standards

(Copies of the above DoD documents are downloadable from http://www.dtic.mil/whs/directives/index.html

2.2 Non-Government documents

INDUSTRY STANDARDS

American National Standards Institute (ANSI)/American Society for Quality (ASQ)

AIA/NAS 411 - Hazardous Materials Management Program

(Copies of the above document are available from www.ansi.org or Global Engineering Documents, 15 Inverness Way, East Englewood, CO 80112.)

3. REQUIREMENTS

3.1 Program Management

You shall define an organization that provides the necessary resources to manage the overall SOF TEAMS program.

You shall perform all management functions required to conduct activities required of this SOW.

3.1.1 Organization Structure

You shall provide an organization capable of responding to the requirements of this SOW. You shall:

a) Provide management staffing.

b) Provide employees who possess a minimum SECRET security clearance.

c) Provide an experienced and highly competent technical staff to perform all functions identified within the scope of this SOW.

d) Provide a capability to analyze future efforts and initiatives resulting in rough orders of magnitude (ROMs) and/or engineering change proposals (ECPs). You shall provide a reach back or subcontract capability to perform these ECPs.

e) Provide personnel that can travel in support of this contract.

3.1.2 Financial Management

You shall plan, budget, schedule, and control the resources allocated to meet the requirements of the contract. You shall document and track the status of all appropriated funds associated with the contract to include payments, cancellations and invoices against each contract line item and subline item. You shall document and track to levels which represent how you plan to accomplish the entire contract work scope and which are consistent with internal organizations and processes. These documents shall serve as the framework for contract planning, budgeting, and http://www.dtic.mil/whs/directives/index.html http://www.dtic.mil/whs/directives/index.html http://www.ansi.org/ reporting of cost and schedule status. You shall identify major elements of subcontracted work. You shall prepare the Contractor Progress Status and Management Report (CPSMR) IAW the CDRL. (DI-MGMT-80227)

3.1.3 Management Functions

You shall provide management functions capable of responding to the requirements of this SOW.

3.1.3.1 Post Award and Performance Readiness Conference

The conference shall be held within 10 work days following contract award to discuss the phase-in plan and the respective responsibilities of all parties. The duration of the conference shall not exceed two days.

3.1.3.2 Transition with outgoing/incoming contractor

3.1.3.2.1 Transition Phase-In

During the phase-in period you shall prepare to and assume performance responsibility for the TADSS identified in this SOW. You shall take all actions necessary to ensure a smooth and seamless transition into the facilities and where applicable, from the departing Contractor. After the inventory is completed and agreed to, you shall be responsible for managing the inventory at all locations and be accountable for Government furnished equipment and information. You shall perform transition duties to include:

a) Staffing actions.

b) Management information system interface and interconnectivity.

c) Setting up communications capabilities.

d) Government Furnished Property (GFP) (Attachment 1) and Government Furnished Information (GFI)

(Attachment 3) inventory.

e) Participation in support requirements scheduling and planning for training and other events that will occur after transition to full performance.

3.1.3.2.2 Transition Phase-Out

During the last 60 days of this contract you shall provide support to ensure a smooth transition and minimize any impact on the operational readiness and capabilities of the TADSS. You shall provide access to site, LCCS activities, and to all documentation on a not-to-interfere basis during the new contract transition phase-in period.

You shall retain full responsibility for SOF TEAMS until completion of the phase-out period. Prior to the expiration of this contract, a Government and contractor team shall jointly inventory all GFP and GFI during the phase-out period. You shall be responsible for supplying replacements for missing or damaged items at the end of the contract performance period. You shall also provide an accurate listing of parts at vendors for repair. You shall certify the inventory after completion of the inventory. If any GFP item (s) are not repaired or replaced in the required transition period the Government may initiate action to have the item(s) repaired or replaced at the contractor expense. These costs will be withheld from the monthly maintenance contract line items in the contract. You shall prepare the Physical Inventories Report (PIR) IAW the CDRL. (DI-MGMT-80259)

3.1.3.3 Associate Contractor Agreements (ACAs)

You shall enter into Associate Contractor Agreements (ACAs) for exchanging data, accessing and using third party software and equipment, receiving technical support, working interface issues, transitioning LCCS and agreeing on equipment use and time for each specific work order or requirement.

3.1.3.4 Integrated Project Team Approach

You shall implement an Integrated Project Team (IPT) approach for this effort that includes both contractor and

Government participants. The Government will act as co-chairperson for the IPT. The IPT shall provide management oversight and overall guidance for all activities associated with this effort.

3.1.3.5 Program Meetings and Reviews

You shall support program meetings and reviews as required with the content and purpose of each to be mutually determined and agreed upon by the IPT. You shall plan the meetings and reviews to coincide with other events when possible.

3.1.3.6 Management Information System (MIS)

By the end of the phase-in period, you shall establish and maintain a MIS to manage all operation and maintenance, supply and inventory data to facilitate electronic correspondence and provide remote access to the site. The MIS shall be operational no later than 30 calendar days after contract award. You shall update data upon completion of any maintenance, supply, operational or inventory action. At a minimum, this information shall be updated daily.

The MIS shall allow determination of actual and planned utilization and shall provide information on unused capacity.

3.1.3.7 Accident and Incident Notification and Investigation

You shall maintain a record of all accidents, incidents, and damage to property. In the event of an accident, incident, or discovery of a safety hazard, you shall notify the appropriate local authorities within two hours and the PCO within twelve hours. When a mishap occurs that involves damage to property or injury to personnel, you shall immediately secure the accident scene without destroying any evidence and assist in the accident investigation.

After any accident, incident, or discovery of a safety hazard you shall take appropriate steps to correct the situation.

You shall prepare the Accident/Incident Report IAW the CDRL. (DI-SAFT-81563)

3.1.4 Hazardous Materials (HAZMAT) Management

You shall provide HAZMAT management in accordance with local, state, and Federal laws, regulations, policies, and procedures. The data shall be available to personnel at all applicable locations. You shall be responsible for inventorying, handling, packaging, and storing HAZMAT. You shall be responsible for reporting, recording, preventing, controlling, removing, and cleaning up accidental and intentional spills of HAZMAT. You shall be responsible for identifying HAZMAT requirements in contract technical documentation, identifying alternative materials, evaluating the suitability of identified alternatives for use, and implementing alternatives. You shall be responsible for supporting the installation’s environmental coordinator, the U.S. Army Center for Health Promotion and Preventive Medicine (CHPPM), and local, state, and federal regulatory agencies in their missions. You shall be responsible for the collection, inventory, documentation, packaging, and delivery of all HAZMAT waste to the local installation HAZMAT control activity.

3.1.5 Government Furnished Information

The Government will provide agreed upon technical data necessary to accomplish the objectives of this SOW upon contractor request, or at the earliest possible opportunity. In the event that technical data required to accomplish the objectives of this SOW cannot be provided on a timely manner, the contractor shall secure alternate data collection or generation methods.

3.1.6 Government Purpose Rights

You shall obtain sufficient rights in technical data, both software and hardware, such that the Government can maintain and modify the system using Government personnel and third party contractors.

3.1.7 Security

Contractor personnel and subcontractors assigned to this project will require access to classified information, or facilities that process classified information. All contractor personnel working at location will be a U.S. citizen, and possess and maintain an active SECRET security clearance. Any submission of an individual without a clearance must be approved by the Government point of contact at the Fort Campbell, KY facility.

3.1.8 Information Assurance

You shall develop and maintain an Information Assurance (IA) process to guide management and design actions, document decisions, specify and track IA requirements, document certification tailoring and level of effort, identify possible solutions, and maintain operational systems security.

3.1.8.1 Assessment

You shall conduct an assessment of the current system environment and the supporting infrastructure for security vulnerabilities and weaknesses. You shall continually evaluate the security of the system, both physical and logical, identifying exposures and providing protective options for reducing security risk. You shall identify assets to be protected, identify vulnerabilities, and develop a set of recommendations to eliminate or mitigate those threats.

3.1.8.2 Department of Defense Information Assurance Certification and Accreditation Process (DIACAP)

Support

You shall develop and maintain documentation required to achieve accreditation and certification. You shall develop and finalize accreditation and certification documents that support the DIACAP.

3.1.8.3 IA Systems Management

You shall provide IA technical system administration support for the TADSS systems identified in this SOW. You shall:

a) Incorporate and maintain TADSS IA programs that identify: IA architecture requirements, objectives, and policies; IA personnel; and IA processes and procedures. This includes the maintenance and performance of the tasks identified by the IA controls listed in DoDI 8510.01 and DoDI 8500.2 series, available

DIACAP Data Package documents, and the DAA Accreditation memorandum for the corresponding

Mission Assurance Category (MAC II, Classified)).

b) Provide IA security oversight for IA accredited TADSS to include: coordinating with the site COR on IA security measures, and assisting with analyzing security procedures and periodic testing, evaluation, verification, accreditation, and review of information system installations at the appropriate classification level.

c) Assist and support the site COR with the implementation of the Information Assurance Vulnerability

Management Program (IAVMP). Implement/install applicable Government-directed patches including:

Information Assurance Vulnerability Alerts (IAVA), Information Assurance Vulnerability Bulletins

(IAVB), and Information Assurance Technical Advisories (IATA) for the TADSS operating system(s) and software applications. Assist and support the COR in vulnerability management updates.

d) Ensure information ownership responsibilities are followed to include accountability, access approvals, and special handling requirements.

e) Maintain logs and repository of accreditation and certification documentation for IA accredited TADSS.

f) Ensure IA compliance monitoring is conducted IAW DoDI 8510.01 and DoDI 8500.2 series, review the results of such monitoring, and notify the proper authorities of the results of the review as designated by the

COR.

g) Ensure site IA security procedures are implemented in accordance with configuration management policies and practices.

h) Assist in the re-accreditation process as a subject matter expert for IA accredited TADSS.

i) Implement Government directed technical vulnerability corrections.

j) Perform weekly antivirus software updates and scans.

k) Implement and enforce systems account access and password policy IAW DoDI 8510.01 and 04-IA-O-

0001.

l) Ensure the administration of privileged user accounts IAW system role-based access schemes as per site operating procedures and COR authorization. Assist the COR in maintaining accounts currency to ensure that individual accounts designated as inactive, suspended, or terminated are promptly deactivated and associated passwords are disabled and removed.

m) Ensure system audit logs are reviewed weekly and any security violations are reported to the COR. Ensure audit log records are backed up and maintained IAW DoDI 8510.01 and DoDI 8500.2 series controls.

n) Perform data backup as least weekly (if there is a change) and store backup data, IAW DoDI 8510.01 and

DoDI 8500.2 series controls (may be specified via a Maintenance Requirement Card (MRC)).

o) Ensure all media and data storage is properly marked and labeled per AR 380-5.

p) Ensure that the network device program activities are carried out for the network control devices (e.g., firewalls, routers, switches), IAW DoD policy and organization specific guidelines, including maintaining configuration of network control devices IAW Defense Information Systems Agency (DISA), Security

Technical Implementation Guides (STIGs) and National Security Agency (NSA) security guidelines to protect the network control devices from unauthorized access. Conduct quarterly tests for changes and updates made to the network control devices to ensure integrity IAW the systems Configuration

Management Plan (may be specified via a MRC).

q) Ensure SOF TEAMS personnel receive initial and annual IA awareness training. All IA training shall be documented and available for COR review at any time.

3.2 Administration

3.2.1 Operational Support

You shall perform the following functions:

a) Insure the facility area is operational

b) Coordinate with Government agencies and other contractors to facilitate training, upgrades and updates

c) Test

d) System set-up

e) Secure the facility areas when not in use

f) Input and validate utilization and maintenance data into the 160th SOAR(A) ULLS-A system

g) Provide escorts for authorized visitors.

3.2.1.1 General Administration

You shall allow sufficient time for set-up, system initialization, and maintenance to ensure system availability to support operations. You shall perform the following general administrative functions related to SOF TEAMS efforts: You shall prepare the Contractor’s Progress, Status and Management Report (CPSMR) IAW the CDRL.

(DI-MGMT-80227)

a) Maintain work areas in a neat, clean, orderly, presentable and safe condition.

b) Maintain office equipment in working order.

c) Provide all administrative services, machines, office supplies, and all other supplies required for the performance of this SOW, i.e. computer paper, software media, paper products, ink, etc.

d) Provide all transportation of personnel, parts and equipment necessary to accomplish the requirements in this SOW.

e) Analyze and recommend resources (to include facilities, support equipment, acceptance and test equipment, repair parts, spares) to optimize LCCS.

f) Maintain historical operations, maintenance, supply support, and utilization records.

3.2.1.2 Reporting

Ensure through the COR/ACOR that the monthly Contractor Device Performance Report (CDPR) and the

Contractor Logistic Support Maintenance Report (CLSMR) are complete and accurate. You shall prepare the CDPR and CLSMR IAW the CDRLs. (DI-MISC-80711A, DI-ILSS-80191D)

3.2.2 Configuration Management (CM)

You shall provide, implement and maintain a single, common, non-proprietary tailored hardware, software, network and documentation CM program to include the functions of configuration identification, control, and status accounting for all TADSS supported under this contract.

3.2.2.1 Configuration Management Plan

You shall provide, maintain, and update a written Configuration Management Plan (CMP) for hardware, software, networks and documentation. You shall provide a configuration management system capable of merging multiple, simultaneous loads. You shall prepare the Contractor's Configuration Management Plan (CCMP) IAW the CDRL.

(DI-CMAN-80858B)

3.2.2.2 Configuration Management Baselines

You shall provide the Government and Government designated representative’s unrestricted access and administrative control to the CMP, CM databases and processes to perform these functions. You shall document any deviations from the established baselines and update the applicable technical documentation. You shall distribute all supplied technical manual and product definition data as required to Government officials and contractors working on behalf of the Government. You shall ensure changes are updated, documented and implemented in all TADSS, maintenance facilities and work environments. You shall implement changes in a timely manner on a not to interfere basis and ensure that minimal system downtime occurs. You shall prepare the

Engineering Change Proposals (ECP), Specification Change Notice (SCN), and Computer Software Product End

Items (CSPEI) IAW the CDRLs. (DI-CMAN-80639C, DI-CMAN-80643C, DI-MCCR-80700)

3.3 Maintenance Support

Upon completion of phase-in, you shall assume total maintenance responsibility for all TADSS, support equipment and spares identified in Attachments 1 & 2.

a) You shall perform scheduled and unscheduled maintenance, services, repair, tests, and alignments.

b) You shall be responsible for removal and replacement of equipment, installing and integrating hardware and software, connecting to and troubleshooting network communication services, operating equipment, collecting, analyzing and reporting data, and other operational duties. You shall be responsible for disposing of task residual materials.

c) You shall perform inspections and bench repair, replacement of parts, re-assembly, adjustment, modifications, testing and operational checks to correct discrepancies and verify adequate and proper serviceable condition of any spare, component, subsystem, system, or infrastructure related items such as network hardware and software. You shall prepare the Engineering Change Proposals (ECP), Specification

Change Notice (SCN), and Computer Software Product End Items (CSPEI) IAW the CDRLs. (DI-CMAN-

80639C, DI-CMAN-80643C, DI-MCCR-80700)

d) You shall support modifications as directed by the Government. This includes modifications initiated under this contract or modifications performed by other contractors. You shall provide access to other contractors performing modifications, maintenance and inspections during times agreed to by the

Government and you as defined by ACAs required by this SOW.

e) You shall support the 160th SOAR(A) mission rehearsal and training schedule.

f) You shall document all scheduled and unscheduled maintenance, removals, adjustments, and replacements, plus all other maintenance actions, in the device logbooks and other associated records and documentation.

You shall identify and report all recommendations concerning changes, additions and deletions to the

Attachments 2 & 3. Government approval is required for all changes. You shall prepare the Contractor

Logistic Support Maintenance Report (CLSMR) IAW the CDRL. (DI-MISC-80711A)

g) You shall implement an Electrostatic Discharge (ESD) Control Program for systems, equipment and parts modified or maintained.

3.3.1 Systems Maintenance

You shall provide all hardware, software and network systems maintenance.

3.3.1.1 Hardware Maintenance

You shall provide the following hardware support for all TADSS listed in Attachment 1:

a) Provide required tools and test equipment (TTE) used to maintain complex electronic equipment and networks. You shall be responsible for the replenishment, management, calibration/update, maintenance and replacement of TTE provided by the Government as identified in Attachment 2.

b) Ensure TADSS equipment performs equal to or better than the parameters set forth in the technical documentation.

c) Perform repairs IAW the applicable technical documentation or recommend alternative options that are compliant with industry standards. Perform internal quality control and supervision to ensure repairs are performed to standards.

d) Ensure materials, parts and accessories used for replacement items are equal or superior to the original in performance and are interchangeable without modification to the system. All repaired spares shall be maintained at the latest revision level. No system shall be degraded by the installation of a lower revision level component. You shall coordinate unavoidable modifications to the system with the Government prior to implementing any change. You shall update documentation when alternate parts are utilized.

3.3.1.2 Software Maintenance

You shall provide the following software support for the TADSSs listed in Attachment 1:

a) Maintain executable and reloadable software media in an operable condition.

b) Duplicate media for replacement or backup and distribute to the appropriate location.

c) Maintain a duplicate copy of working masters.

d) Install Government approved software block update media.

e) Initiate, collect and store completed software trouble reports.

f) Provide necessary software maintenance including identification and correction of software discrepancies.

3.3.2 Spares Maintenance

Upon completion of phase-in, you shall assume maintenance responsibility for all spares supporting the TADSS listed in Attachment 1. You shall be responsible for replenishment management and spares repair at all levels of maintenance. You shall operationally test all spares before returning them to the supply system. You shall track and document spares maintenance actions. You shall prepare the Contractor Logistics Support Maintenance Report

(CLSMR) IAW the CDRL. (DI-MISC-80711A)

3.3.3 Support Equipment Maintenance

Upon completion of phase-in, you shall assume maintenance responsibility for all support equipment on the GFP list. You shall notify and request disposition instructions when support or GFP equipment becomes defective beyond repair. You shall establish and use a calibration program, traceable to the National Bureau of Standards, which ensures all TTE used to support SOF TEAMS equipment remains calibrated to the manufacturer's recommended specifications.

3.4 Logistics Support

You shall provide logistics capabilities that support all elements of this SOW.

3.4.1 Logistics Support Package (LSP)

You shall be responsible for the Government provided LSP consisting of Government approved and owned spares, TTE, support equipment and technical documentation listed in Attachment 2 & 3. You shall perform total maintenance of the LSP, which includes spares, SE, technical documentation, software media, and maintaining all items in a serviceable condition. At the end of this effort you shall return the LSP to the Government in serviceable and calibrated condition. You shall provide additional spares, TTE, support equipment, technical documentation, materials, equipment or any other support required to perform this SOW. You shall distribute, redistribute, and maintain inventory of supply support items.

3.4.2 Government Furnished Property Inventory

You shall perform a joint inventory during the phase-in period. This inventory shall be performed by you, the

Government, and the current contractor prior to transition of property control. Upon completion of this inventory you shall update the MIS, provide an electronic copy, and assume responsibility for the GFP. The GFP is listed as

Attachment 2. You shall inventory all GFP annually. You shall maintain accountability records and shall produce the records for inspection upon request. You shall notify the Government no later than ten working days prior to the commencement of these inventories. You shall certify the inventory upon completion. At the end of this contract or any options, the contractor shall return the GFP as defined in this contract to the Government in serviceable condition. All additional spares, TTE, support equipment, technical documentation, materials, equipment or any other support required to perform the requirements of this contract, shall be the responsibility of the contractor as

Contractor Acquired Property (CAP). The Government retains ownership of the GFP and any additions. You shall prepare the Physical Inventories Report (PIR) IAW the CDRL. (DI-MGMT-80259)

3.4.3 Repair Parts

You shall provide all repair parts to maintain the TADSS and spares identified in Attachment 2. You shall return a supply level equal to the quantities specified in the GFP listed in Attachment 2 at the end of the contract. You shall track repair part usage using appropriate software and adjust the monthly usage rate in your MIS. You shall identify each repair part used to support the operation of the devices. You shall summarize the actual consumption of

TADSS repair parts, by device, by month, for each option. You shall prepare the Contractor Logistic Support

Maintenance Report (CLSMR) IAW the CDRL. (DI-MISC-80711A)

3.4.4 Repairables

You shall provide all repairable items to maintain the TADSS identified in Attachment 1. You shall return the same quantities as specified in the GFP listed in Attachment 2 at the end of the contract. You shall notify the Government and receive approval prior to procuring replacement items should the cost of repairs exceed the cost of replacements.

You shall track repairable usage and adjust the monthly usage rates in the MIS. You shall prepare the Contractor

Logistic Support Maintenance Report (CLSMR) IAW the CDRL. (DI-MISC-80711A)

3.4.5 Support Equipment

You shall sign for all support equipment on the GFP list listed in Attachment 2 and shall return serviceable and calibrated support equipment at the end of the contract. You shall provide any additional or replacement support equipment required.

3.4.6 Consumables and Expendables

You shall provide and manage consumable and expendable items used in the maintenance, servicing, and utilization of hardware and software in support of the SOF TEAMS TADSS and equipment. You shall prepare the Contractor

Logistic Support Maintenance Report (CLSMR) IAW the CDRL. (DI-MISC-80711A)

3.4.7 Transportation, Shipping and Receiving

You shall coordinate transport of consumables and expendables, repairables, and support equipment to and from facilities, vendors and subcontractors. You shall coordinate the transportation and movement of material to include when any additional external resources such as a forklift or similar equipment is required at site.

3.5 Operations Support

You shall support all operations of TADSS and associated equipment to include operations listed in this SOW and external engineering efforts during the scheduled Contracted Mission Time (CMT). You shall provide for a rapid response capability which responds to unforeseen system issues or failures within 30 minutes to minimize operational delays during CMT. You shall provide the Government the means to communicate unanticipated operational requirements.

3.5.1 Mission Capability

You shall meet or exceed the mission capability rate of 95% for supported systems and equipment. You perform a special analysis in the event the 95% mission capability rate is not attained to determine the cause and the corrective action required to prevent a recurrence. You shall prepare the Contractor Device Performance Report (CDPR) IAW the CDRL. (DI-ILSS-880191D)

3.5.1.1 Mission Capability Calculation

You shall populate, verify and validate the ULLS-A system input daily to ensure accuracy in the calculation of mission capable rates. The formula to determine the monthly and yearly mission capability rates is as follows:

A0 = [(x+y-z) / (x+y)]*100 = %

Where:

x = Site Core Operational hours (16 hrs a day, 5 days a week) y = Surge directed/authorized hours (Outside the Core hours) z = Hours that the systems and equipment are scheduled to be in a full or operational readiness state (Core hrs and

Surge hrs) but unable to support the required mission rehearsal, training, simulation, exercise, testing or demonstration efforts.

3.5.1.2 Contracted Mission Time

The Contracted Mission Time (CMT) is 16 hours per day, five days per week (Monday – Friday). You shall perform logistic, maintenance and specified operational support on systems and equipment to support site requirements. You shall operate and maintain areas and systems and equipment of the facilities in a safe, responsible manner. You shall provide operational personnel to include management personnel and technicians. In support of training development, you shall support mission rehearsal, training exercises, demonstrations, tests, and experiments. You shall prepare the Contractor Device Performance Report (CDPR) IAW the CDRL. (DI-ILSS-

80191D)

3.5.2 Engineering Support Availability

You shall meet or exceed the engineering support availability rate of 90% for supported systems and equipment.

You perform a special analysis in the event the 90% engineering support availability rate is not attained to determine the cause and the corrective action required to prevent a recurrence. You shall prepare the Contractor Device

Performance Report (CDPR) IAW the CDRL. (DI-ILSS-80191D)

3.5.2.1 Engineering Support Availability Calculation

You shall populate, verify and validate the ULLS-A system input daily to ensure accuracy in the calculation of mission capable rates. The formula to determine the monthly and yearly engineering support availability rates is as follows:

A0 = [(x-y) / (x)]*100 = %

Where:

x = Scheduled External Engineering hours (based on scheduled engineering modifications) y = Hours that the systems and equipment are unavailable to support scheduled external engineering efforts.

3.5.2.2 Contracted Engineering Support Time

You shall perform logistic, maintenance and specified support on systems and equipment to support site engineering requirements. You shall operate and maintain areas and systems and equipment of the facilities in a safe, responsible manner. You shall provide operational personnel to include management personnel and technicians, in support of systems modifications and upgrades. You shall prepare the Contractor Device Performance Report

(CDPR) IAW the CDRL. (DI-ILSS-80191D)

3.5.2.3 Scheduled External Engineering Notification

The Government will identify scheduled external engineering hours not less than 72 hours in advance of the requirement. Scheduled external engineering hours may include weekend or third shift hours. External engineering is conducted or performed by a third party contractor.

3.5.3 Operations Schedule

You shall prepare, coordinate, and maintain the 160th SOAR(A) TADSS to meet the requirements of the detailed site operations and upgrade schedule. You shall perform scheduled maintenance on a non-interference basis with training and scheduled external engineering activities. You shall coordinate scheduled maintenance efforts to provide maximum time for training and engineering on the TADSS. The standard site training operations schedule is sixteen hours five days per week.

3.5.4 Start-Up/Preparation

You shall perform required start-up/preparation activities for each TADSS which includes loading software, performing readiness checks, reconfiguring cockpit configurations, loading databases and/or inserting initial mission conditions.

3.5.4.1 Readiness Checks

You shall complete readiness checks not later than 30 minutes prior to the beginning of operations or external engineering activities.

3.5.5 TADSS Activation and Deactivation

When required by the 160th SOAR(A) mission, you shall provide labor, materials, and services to activate or deactivate TADSS, installing or removing systems or components, and relocating or storing fielded TADSS. For systems requiring additional facility improvements you shall participate in a joint Government-contractor conducted site survey. You shall prepare the Trainer Facilities Report (TFR) IAW the CDRL. (DI-FACR-80966)

3.5.5.1 TADSS Installation

You shall provide labor, materials, and services to assist in the installation of 160th SOAR(A) TADSS. You shall conduct a joint unpacking and inspection and document any damage. You shall conduct post-installation inspection and testing upon acceptance of the TADSS. You shall verify an operationally ready-for-training status and notify the Government when complete.

3.5.5.2 TADSS De-Activation

When required, you shall inventory, tear down, package, and crate TADSS and parts, components, and ancillary equipment designated for relocation, storage, or disposal. You shall transport these items to the activation site, storage site, Defense Reutilization Management Office (DRMO), or appropriate disposal facility as identified at the time of deactivation.

3.5.5.3 TADSS Relocation

When requested, you shall provide labor, materials, and services to de-install and relocate TADSS. Prior to de-installation, you shall inspect and test the systems and record the mission capability status documenting any shortcomings or deficiencies in providing a ready-for-training status. You shall document all discrepancies that cannot be corrected at the de-installation site. You shall prepare the systems for shipment and coordinate transportation of systems between locations.

3.5.6 Over and Above Services

You shall provide for a capability to support additional mission requirements that exceed normal LCCS functions.

This includes training, logistics functions, hardware and software engineering functions, software licensing, support services, travel, overtime, maintenance, supply, replacement of non-fair wear and tear parts, contractor activity and facility relocations, adding and deleting TADSS, transportation of equipment, development, production, installation of re-host and digitization upgrade kits. You shall document over and above services. You shall prepare the Over and Above Services Status Report (ESASR) IAW the CDRL. (DI-MISC-80711A)

3.5.7 Overtime/Surge

Normal operational support hours are scheduled not to exceed 16 hours per day, five days per week (Monday through Friday) for training and external engineering functions. You shall provide adequate resources to perform all required functions to support operations and conduct scheduled maintenance. You shall perform overtime to support taskings as directed by the Government COR. During such efforts, overtime/special differential pay for shift work will be authorized by the Contracting Officer or his designated representative.

3.6 Engineering Support

You shall provide engineering capabilities to perform software, hardware, network and advanced computer systems support.

3.6.1 Advanced Computer Systems Support

You shall provide advanced computer systems support for TADSS. You shall provide highly skilled engineers and

Integration Specialists (IS) able to support the fielded and planned TADSS supporting the 160th SOAR(A). Specific taskings include:

a) Maintain hardware and software configurations for advanced systems.

b) Provide interface support to the FSIMnet facility backbone.

c) Act as systems specialists to oversee and maintain Windows configurations, Active Directory support, and to work with specialty scripts, load managers, etc.

d) Develop, implement, and maintain backup strategies, media recovery plans, and provide media management for advanced computer systems.

e) Provide IS, configuration, database loading and alignment support for all Image Generators and database

Storage Area Networks (SANs) and their associated infrastructures.

f) Provide interface with third party engineering personnel for issues related to advanced computer systems.

g) Perform software and hardware modifications to improve operational capabilities.

3.6.2 Requirements Analysis (RA) and Concept Exploration (CE)

When required, you shall conduct the analyses necessary to fully identify and assess the requirements and establish implementation approaches for supporting 160th SOAR(A) operations. The analyses may include; analysis of alternatives (AoA), market surveys, feasibility studies, and generation of white papers. The specific analyses topics shall be determined using the IPT process. You shall prepare the Requirements Analysis and Concept Exploration

Report (RA/CER) IAW the CDRL. (DI-MISC-80711A)

3.6.3 Technical Data Management

You shall maintain a Technical Data Library for all technical data packages, drawings and documentation related to the SOF TEAMS program, to include technical documentation, software media, engineering package data, and

COTS software. You shall maintain an inventory database of all technical data, including physical location and revision history tracking. You shall interface with site configuration management personnel to ensure the Technical

Data Library contains documentation and the latest configured drawings. You shall provide data management support, oversight of the technical data repository, and inventory control over all technical data packages. You shall be responsible for the availability and accuracy of all contract technical data. You shall generate Publication

Change Requests (PCRs) during the life of the contract. The PCRs are generated to cover any errors or omissions in text, expand or improve data coverage and shall include improved maintenance procedures and/or information gained by experience. The PCRs are recorded and controlled by the contractor and can be audited by the

COR/ACOR to assure compliance. Any inaccuracies or lack of data shall not relieve the contractor of responsibility to meet the required availability rate.

3.6.4 Networking, Interfaces and Interoperability Support

You shall provide networking, interfaces and interoperability support for all aspects of SOF TEAMS operations, to include:

a) Integration and testing of simulation networking systems.

b) Implementation and System Administration of simulator network architecture, including management of domain environments and establishment and maintenance of user accounts.

c) Facilitate network integration and testing support to other contractors.

d) Configure, document and report simulation network and computer configurations to site configuration management personnel.

e) Provide updates to network configuration documentation as changes occur.

f) Perform feasibility studies and develop specifications as requested by the Government for network…