Questions and Responses_W81XWH-20-Q-0169.pdf

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83) Prescribed by GSA

FAR (48 CFR) 53.243

The purpose of this Commercial Solicitation Amendment address questions:

See Text

1. CONTRACT ID CODE PAGE OF PAGES

J 1 4

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 11-Aug-2020

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street, County, State and Zip Code) X W81XWH20Q0169

X 9B. DATED (SEE ITEM 11)

05-Aug-2020

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer is extended, X is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning 1 copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

11-Aug-2020

CODE

USA MED RESEARCH ACQ ACTIVITY

820 CHANDLER ST

FORT DETRICK MD 21702-5014

W81XWH 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE

See Item 6

FACILITY CODECODE

EMAIL:TEL:

W81XWH20Q0169

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 30 - BLOCK 14 CONTINUATION PAGE

The following have been added by full text:

QUESTIONS AND RESPONSES

1. In section 7.7 on page 1, the RFQ states, “Offerors responding to this combined synopsis/solicitation shall include a completed copy of the provision at 52.212-3, Offeror Representations and Certification – Commercial items with its quote. “However, on page 10, it states, “The Offeror shall complete only paragraph (b) of this provision if the Offeror has completed the annual presentations and certification electronically in the System for Award Management (SAM) accessed through www.sam.gov. Given these two statements, would you like for the offeror to fill out the representations and certifications in response to this RFP, or will our updated SAM registration suffice?

Response to Question 1: SAM Registration is suffice and can be determined by the Offeror review on SAM their Representations and Certification IAW FAR 52.212-3, paragraph (v)(2) and updated if needed.

2. What are your expectations for Annual Software Support? For example, do you expect the vendor to provide these support via direct FileMaker Priority Support with only one person to call FileMaker directly, or do you expect the vendor to be a Claris Platinum Partner and provide direct support (https://www.claris.com/partners/find-a-partner/)? From the FileMaker website, FileMaker Priority Support: “Priority Support answers questions regarding the usage of FileMaker feature as calculation functions, script steps, custom functions, custom menus, Developer utilities. Priority support does not cover topics that require in-depth knowledge of your custom solution or network environment.

https://www.claris.com/resources/downloads/docs/prof_support_form.pdf

Response to Question 2: FileMaker Priority Support is acceptable for support

3. Are requirements 6-16 expected to fall in requirement 5. 10 hours of support or be outside of the 10 hours? If not, how much time do you expect the Government to spend on these requirements on a monthly basis?

Response to Question 3: Yes

4. If the requirements for 6-16 fall outside of the 10 hours of annual support, we respectfully ask the Army to separately price software licenses, annual support, and item 6-16.

Response to Question 4: FileMaker Priority Support is acceptable.

5. We see the Army is asking for SKU FM171257LL in the price schedule on page 3 and 4, but we see the Army is specifying SKU FM171393LL on page 10 in the Evaluation Criteria. Please clarify which product is desired.

Response to Question 5: SKU FM171257LL

6. Could you further explain the requirements on item 15 on page 3? Is the Army looking for on-going documentation of FileMaker product knowledge or non-going documentation of the custom applications being used by the end-users at Fort Detrick?

Response to Question 6: FileMaker Priority Support is acceptable for updated documentation for FileMaker

7. Could you further explain the requirements on item 16 on page 3? Does the Army desire licensing monitoring such as being compliant to the Claris FileMaker EULA (End User Licensing Agreement), or Server Uptime monitoring?

Response to Question 7: Claris FileMaker EULA

8. What are the Army’s requirements for Annual Software Support?

Response to Question 8: FileMaker Priority Support is acceptable for support

9. For example, do you expect the vendor to provide this support via direct FileMaker?

Response to Question 9: FileMaker Priority Support is acceptable

10. Question 8 regarding custom recommendations. Is it acceptable if recommendations are provided via questions submitted to FileMaker Priority Support?

Response to Question 10: Yes

11. Question 13 regarding training. Is it acceptable if training is provided via questions submitted to FileMaker Priority Support?

Response to Question 11: Yes

12. The bid document is noting SKU FM171257LL in the price schedule on pages 3 and 4, but specifying SKU FM171393LL on page 10. Could you clarify which product is needed?

Response to Question 12: SKU FM171257LL

SECTION SF 1449 - CONTINUATION SHEET

The following have been modified:

MECS

Minimum Essential Characteristics

(MECS)

FileMaker Maintenance Perpetual Software License

1. Vendor shall supply most current version of FileMaker Database Management software, to include both PC and Mac versions.

2. Vendor shall supply most current version of FileMaker Server Database Management software.

3. Vendor shall supply FileMaker software licenses for 930 users, Tier 5.

4. Vendor shall provide updates and new versions of FileMaker as they become available.

5. Vendor shall supply 10 hours of annual software support.

6. Vendor shall continue to support and permit use of previous versions of FileMaker. USAMRIID’s upgrade schedule will be dependent on each version of FileMaker software receiving the Army’s Certificate of Net worthiness (CoN). It is responsibility of the government to obtain the CoN. It is the responsibility of the vendor to supply the information necessary to support the acquisition of the CoN.

7. Shall have access to high level, product specific technical support for advanced and mission critical issues onsite or via remote connection.

8. Shall have custom recommendations.

9. Assistance shall have decision makers with hardware and software procurement, technology planning and productivity goals.

10. Shall have data protection through onsite evaluation and maintenance of backups, antivirus, UPS, event logs, and service packs.

11. Shall have hardware/soft updates and upgrades.

12. Shall be able to troubleshoot for client, server, and network issues.

13. Shall provide training for users, and explanations of application functionality to help users be more productive.

14. Shall be able to have personalized training on custom database.

15. On-going documentation shall be fulfilled.

16. Shall have licensing monitoring.

(End of Summary of Changes)