W81K04-22-R-0017-0002.pdf

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83) Prescribed by GSA

FAR (48 CFR) 53.243

A. The purpose of this amendment is to to provide responses to the solicitation questions for solicitation W81K04-22-R-0017. The responses are hereby attached.

B. Pargraph 1.6.4. w as revised to state: Flex and telew ork schedules shall be considered on a case-by-case basis, upon approval by the Contracting Officer after submission and approval of telew ork plan. Telew ork may not be automatically granted.

C. Paragraph 1.5 w as revised to incorporate tranisition period.

D. RFP Attachment 7 Price Matrix has been revised. Offerors shall complete RFP Attachment 7 Price Matrx (REV).

1. CONTRACT ID CODE PAGE OF PAGES

J 1 61

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 25-May-2022

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street, County, State and Zip Code) X W81K0422R0017

X 9B. DATED (SEE ITEM 11)

03-May-2022

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer X is extended, is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning 1 copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

25-May-2022

CODE

W40M USA HLTH CONTRACTING ACT

CTR FOR HEALTH CARE CONTR

2199 STORAGE ST BLDG 4197 STE 68

JBSA FT SAM HOUSTON TX 78234-5074

W81K04 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE

See Item 6

FACILITY CODECODE

EMAIL:TEL:

W81K0422R0017

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 1449 - CONTINUATION SHEET

SOLICITATION/CONTRACT FORM

The required response date/time has changed from 03-Jun-2022 05:00 PM to 06-Jun-2022 05:00 PM.

The following have been modified:

52.212-1 ADDENDUM

Addendum to FAR Provision 52.212-1, Instructions to Offerors

Pursuant to FAR 12.302(a), FAR Provision 52.212-1, Instructions to Offerors (ITO) – Commercial Items, is tailored as follows:

Paragraph 52.212-1(b) Submission of Proposals. The paragraph is replaced with paragraph 1c.

Paragraph 52.212-1(c) Period for Acceptance of Proposals. The offeror shall provide a statement that the offeror’s proposal and prices will remain in effect for 180 calendar days after solicitation closing date.

Paragraph 52.212-1(e) Multiple Proposals. This paragraph is deleted in its entirety.

Paragraph 52.212-1(g) Contract Award. The following paragraph is added to the end of the current paragraph as follows: "After evaluating proposals, if discussions are deemed necessary, the contracting officer may determine that the number of most highly rated proposals that might otherwise be included in the competitive range exceeds the number at which an efficient competition can be conducted. In this event, the contracting officer may limit the number of proposals in the competitive range to the greatest number that will permit an efficient competition among the most highly rated proposals."

Paragraph 52.212-1(l) Debriefings. The Contracting Officer will promptly notify unsuccessful offerors in accordance with procedures outlined in FAR Subpart 15.5, Preaward, Award, and Postaward Notifications, Protests, and Mistakes. Unsuccessful offerors may request and receive a debriefing in accordance with FAR Subpart 15.5.

(n) The non-FAR Part 12 discretionary FAR, DFARS, AFARS, and LOCAL provisions included herein are incorporated into this solicitation either by reference or in full text. If incorporated by reference, see provision 52.252-1 herein for locations where full text can be found.

Proposal Submission

1. General Instructions

a. This addendum prescribes the format for proposals and describes the approach for the development and presentation of proposal data. The offeror’s proposal shall include all data and information requested herein and shall be submitted in accordance with these instructions. Offerors are required to submit all documentation/information detailed herein, including terms and conditions, representations and certifications, and technical requirements. Failure to submit all required documentation/information may result in a proposal being ineligible for award. In submitting a proposal, offerors are agreeing to the terms and conditions as written in the entire solicitation.

b. These instructions are designed to ensure the submission of information essential to the understanding and comprehensive evaluation of proposals. The instructions permit the inclusion of any additional data or information an offeror deems pertinent within the stated page limitations. Offerors are cautioned to follow the detailed instructions fully and carefully, as the Government reserves the right to make an award based on initial proposals received, without discussion of such proposals. However, if deemed necessary, and at its sole discretion, the Government may request additional information from offerors.

c. All required elements of the RFP shall be submitted by the offeror with their proposal no later than the date/time shown in block 8 of the Standard Form (SF) 1449, Solicitation/ Contract/Order for Commercial Items.

The proposal shall be submitted as outlined in paragraph j. Facsimile offers are unacceptable. Any offeror that submits an offer that is incomplete, does not comply with requirements stated in the PWS, or otherwise does not conform to the requirements specified herein may result in the offeror being removed from consideration for award.

d. The proposal shall be clear, concise, and shall include sufficient detail for effective evaluation and for substantiating the validity of stated claims. The proposal shall not simply rephrase or restate the Government's requirements, but rather shall provide convincing rationale to address how the offeror intends to meet these requirements. Offerors shall assume the Government has no prior knowledge of their experience and will base its evaluation on the information presented in the offeror’s proposal. Any proposal that modifies, or fails to conform, to the essential requirements or specifications of the RFP may cause the proposal to be judged red/unacceptable resulting in the offer being removed from consideration for award. Any aspect of the proposal judged to be red/unacceptable may render the entire proposal unacceptable. If the proposal is determined to be unacceptable, upon completion of proposal evaluations, the offeror will be notified promptly of the basis of the determination.

e. In accordance with FAR Subpart 4.8, Government Contract Files, the Government will retain one copy of all unsuccessful proposals. Unless the offeror requests otherwise, the Government will destroy extra copies of such unsuccessful proposals.

f. Questions, Clarifications, or Discrepancies. Address all questions, clarifications, or concerns regarding this full proposal submission in writing to Ms. Maria Fidone, Contract Specialist via e-mail at maria.g.fidone.civ@mail.mil, and Ms. Jenifer Lash, Contracting Officer, via e-mail at maria.g.fidone.civ@mail.mil, referencing solicitation number W81K04-22-R-0017. Questions may be submitted up to 14 calendar days prior to full proposal submission date located in block 8 of the SF 1449 in the format at RFP Attachment 1, “Question and Answer Template”. In the event of solicitation discrepancies (e.g., errors, omissions, or is otherwise unclear or unsound), offerors shall immediately notify the Contracting Officer (KO) in writing with supporting rationale. Be advised that all correspondence sent via e-mail shall contain a subject line that reads “W81K04-22-R-0017, Credentialing Branch Support Services”. Note that e-mail filters at Fort Sam Houston are designed to filter e-mails without subject lines or with suspicious subject lines or contents (e.g., .exe, or .zip files); therefore, if this subject line is not included, the e-mail may not get through the e-mail filters. Also, be advised that .zip or .exe files are not allowable attachments and may be deleted by the e-mail filters at Fort Sam Houston. If sending packages via e-mail, ensure only .pdf, .doc(x), or .xls(x) documents are sent. The e-mail filter may delete any other form of attachments. The USG will issue RFP questions and answers on www.sam.gov, and amend the RFP if necessary to clarify RFP requirements.

g. Electronic Offers. The offeror shall submit Volumes I through IV on separate files, in electronic format . The electronic copies of each volume shall be submitted through the Solicitation Module of the Procurement Integrated Enterprise Environment (PIEE) suite at https://piee.eb.mil/ . Proposals submitted by mail or hand-carried will not be evaluated. Proposals sent through proprietary or third party File Transfer Protocol (FTP) sites or DoD SAFE will not be retrieved. It is the responsibility of the Offeror to confirm receipt of proposals. All proposals received after the exact time specified for receipt shall be treated as late submissions and will not be considered except under facts and circumstances allowed by the Federal Acquisition Regulation (FAR). For instructions on how to post an offer, please refer to the Posting Offer demo: https://pieetraining.eb.mil/wbt/sol/Posting_Offer.pdf.

It is the Offeror’s responsibility to obtain written confirmation of receipt of all electronic files of the full proposal by the Contracting office. In the event that the Solicitation Module is down, the alternate method for proposal submission is via email to: maria.g.fidone.civ@mail.mil and jenifer.lash.civ@mail.mil ONLY. The Offeror must obtain prior approval from the Contracting Officer to use the alternate submission method. Offerors are responsible for ensuring electronic copies are virus-free and shall run an anti-virus scan before submission. Electronic copies of each volume shall be compatible with the following software products: Adobe Acrobat Reader 11 and Microsoft Office Suite 2016. Narrative portions of the proposal shall be in Adobe Acrobat portable document file (pdf) searchable text format. The Offeror shall not embed sound or video (e.g., MPEG) files into the proposal files.

Electronic files shall be clearly identified for each volume, section, and item.

The Government will accept .pdf files for the electronic version with the exception of the price proposal (MS Office Excel 2007/2010) which requires the formulas to be reviewed by the Government. The Government will also accept Excel 2003 version as long as it is compatible with the Excel 2007/2010 version. It will be the offeror’s responsibility to ensure the Excel 2003 version is compatible with the Excel 2007/2010 version.

h. Organization/Number of Copies/Page Limits. The offeror shall prepare the proposal as set forth in the Proposal Organization Table (Table 1.l below). The titles and contents of the volumes shall be as defined in this table, all of which shall be within the required page limits and with the number of copies as specified in Table 1.

Table 1 – Proposal Organization

Volume Volume Title Digital Copies Page Limit

I Administrative 1 Unsanitized Cover Letter Master Table of Contents Contract Administrative Data

Completed/signed SF 1449 Acknowledged/signed amendments

Completed Provisions

Responsibility Determination Contractor Teaming Arrangement (if applicable) Contractor Information Sheet (RFP Attachment 2) Compliance with FAR 52.228-5 Insurance Work on a Government Installation

II Technical Capability Proposal 1 Unsanitized 1 Sanitized 50

Subfactor 1 Mission Capability Subfactor 2 Management Plan *See Below Subfactor 3 Staffing Plan *See Below Subfactor 4 Implementation of Compliance Based Programs Subfactor 5 Rendering Customer Support Activities

Subfactor 6 Software/Database Programming and IT Management

III Performance Risk (Past Performance) Proposal 1 Unsanitized No Limit

Sub-Contractor/Teaming Partner Consent Letter RFP (RFP attachment 3)

Performance Assessment Submission 1 Performance Assessment Submission 2 Performance Assessment Submission 3

Past Performance Customer Information Sheet (RFP attachment 4)

Performance Assessment Questionnaire (RFP attachment 6)

IV Price Proposal 1 Unsanitized No Limit Standard Form 1449

Price Matrix/Compensation Plan (RFP Attachment 7

REV)

*Page limitations are exclusive of proposal cross-referencing matrix, legible tables, charts, graphs and figures and representation of the credentials.

i. Page Limitations. Page limitations shall be treated as maximums. Pages in excess of the above limitations will be removed and disregarded during the evaluation. When both sides of a sheet display printed material, it shall be counted as two pages. Each page shall be counted except the following: covers, tab dividers, title pages, glossaries, tables of contents and representation of the credentials.

j. Page Size and Format.

(1) Page size shall be 8.5 x 11 inches, not including foldouts. Pages shall be single-spaced. Except for the reproduced sections of the solicitation document, the text shall be Times New Roman and shall be no less than font size 12. Use at least one inch margins on all four sides of the printed page. Pages shall be numbered sequentially by volume.

(2) Legible tables, charts, graphs, and figures shall be used wherever practical to depict organizations, implementation schedules, plans, etc.; however, they shall not be used to replace information required for each volume.

These displays shall be uncomplicated, legible, and shall not exceed 11 x 17 inches in size. The text shall be Times New Roman, shall be no less than font size 12, and shall not be condensed.

(3) “Sanitized” means to exclude information that pertains to the offeror. This information excludes any information that would identify the company (i.e., name, address, telephone numbers, employees’ names, etc.). To sanitize the offeror’s proposal, the offeror shall include their CAGE code.

(4) “Un-sanitized” means to include information that pertains to the offeror.

2. Proposal Content

a. VOLUME I – ADMINISTRATIVE. Offerors shall submit one virus-free, unsanitized version of the administrative proposal.

(1) Cover Letter. The cover letter shall be a no more than 2-page introduction identifying the Offeror (name, address, telephone and fax numbers, email address, cage code, DUNS number, the solicitation, number, and the contents of the proposal).

(2) Table of Contents. Volume I – Administrative Proposal shall contain a Master Table of Contents referencing the contents in all volumes. The Master Table of Contents will not count against the page limitations for their respective volumes.

(3) Contract Administration Data. The Offeror shall provide with its proposal, points of contact (POCs) for administration of any resulting contract should the Offeror be selected. These POCs shall be available during normal business hours and other than normal business hours. The POC for other than normal business hours will be contacted only in the event of emergencies. Accordingly, the named individual(s) should possess sufficient corporate authority to effectively deal with emergency situations. The telephone number(s) provided should be functional at all times. If there are different POCs for different conditions, such as weekdays, weekends, holidays, etc., please furnish all and explain as follows:

i. Offeror’s normal business hours/days.

ii. POCs during normal business hours.

iii. POCs for other than normal business hours.

(4) Offerors shall include a copy of the completed SF 1449, with an original signature of a corporate officer authorized to negotiate for the company. Include proposed discount terms in Block 12 and the name of the company, address, phone and fax numbers in Block 17a.

(5) Offerors shall include acknowledged and original signed copies of amendments to the solicitation, if applicable.

(6) Offerors shall include completed clause and provisions, listed below. In addition, shall provide in a narrative their understanding and intent to comply with FAR Clause 52.228-5 “Insurance Work on a Government Installation”.

Table 2 FAR Clause and Provisions

Clause Reference Title

FAR 52.219-28 Post-Award Small Business Program Representation

Provision Reference Title

FAR 52.203-2 Certificate of Independent Price Determination

FAR 52.204-17 Ownership or Control of Offeror

*FAR 52.204-26

Covered Telecommunications Equipment or Services- Representation *If does provide covered telecommunications equipment or services as a part of its offered products or services to the Government in the performance of any contract, subcontract, or other contractual instrument. in response to the provision 52.204-26 also complete FAR Provision 52.204-24

FAR 52.204-24

Representation Regarding Certain Telecommunications and Video Surveillance or Equipment

FAR 52.209-2 Prohibition on Contracting With Inverted Domestic Corporation

FAR 52.209-5 Certification Regarding Responsibility Matters

FAR 52.209-7 Information Regarding Responsibility Matters

FAR 52.212-3 (Alternate I)

Representations and Certifications – Commercial Items If the offeror has completed the annual representations and certification electronically via the System for Award Management (SAM) website at http://sam.gov/portal, the offeror shall indicate such on the FAR Provision 52.212- 3 (Alternate I), Representations and Certifications- Commercial Items

FAR 52.219-1 Small Business Program Representations

FAR 52.222-22 Previous Contracts and Compliance Reports

FAR 52.222-25 Affirmative Action Compliance

DFARS 252.203-7005

Representation Relating to Compensation of Former DoD Officials

(7) Responsibility Determination.

i. To assist in determining Offeror/Contractor responsibility IAW FAR Part 9, the offeror shall explain how they plan to have or obtain adequate financial resources to support any awarded contract. If the offeror intends to rely on internally available working/operation capital, evidence of availability must be submitted. If the offeror plans to rely on financial support from other sources, evidence of availability and the maximum lines of credit that may be available must be identified and must be based upon the inclusion of this contract effort. Evidence of external funding must be provided in the form of a dated letter from the external source. Documentation to support the amounts must also be included. The offeror shall demonstrate financial capability sufficient to cover the proposed price for 60 days of contract performance.

Documentation to support the amounts must also be included.

ii. Offerors who are a small business and fail to provide sufficient information for the Government to make an affirmative responsibility determination may be referred to the Small Business Administration (SBA) for Certificate of Competency. To be eligible for award of a contract, the offeror must receive an affirmative responsibility determination or a Certificate of Competency issued by the SBA.

(8) Contractor Teaming Arrangements. Offerors may propose under this solicitation through a contractor teaming arrangement as defined in FAR Section 9.601. In the event the offeror is a Joint Venture Agreement (JVA)/Teaming Arrangement, the offeror shall provide a copy of the JVA/Teaming Arrangement. The JVA/Teaming Arrangement shall specify the rights and responsibilities of each partner and shall identify the managing partner. In addition, the offeror shall provide a summary narrative that specifically delineates what each partner will do in regard to performing the contract. The responsibilities of the managing partner are significantly more important than the responsibilities of all other partners combined. As such, a contractor teaming arrangement means an arrangement in which –

i. Two or more companies form a partnership or joint venture to act as a potential prime contractor; or

ii. A potential prime contractor agrees with one or more other companies to have them act as its subcontractors under a specified Government contract or acquisition program. A major subcontractor is defined as a subcontractor performing more than 25% of the contract effort.

iii. Offerors proposing a contractor team arrangement shall include a statement that fully discloses the contractor team arrangement and company relationships pursuant to FAR Section 9.603, Policy.

iv. Contractors Information Sheet. Offerors are required to complete the Contractor Information Sheet (RFP Attachment 2). The information must be completed for the prime and for any subcontractor performing at least 25% of the work.

(9) Organizational Conflict of Interest. For those Offerors planning to engage in a teaming arrangement or to use subcontractors, a conflict of interest may be created if a company is identified as a prime Offeror, teaming partner/subcontractor, or as a member of a Joint Venture on more than one proposal. The US Government’s (USG) strong preference is that each company participates in only one proposal. If the contracting officer concludes during proposal evaluation that a potential conflict of interest exists because one or more companies have participated in more than one proposal as a prime Offeror, teaming partner/subcontractor, or as a member of a Joint Venture, the contracting officer reserves the right to require a conflict of interest mitigation plan from the prime Offerors of those proposals. If an Offeror fails to submit a plan, or submits an inadequate plan, the Offeror may not be considered.

(10) The offeror shall provide in a narrative their understanding and intent to comply with FAR Clause 52.228-5 “Insurance Work on a Government Installation”.

b. VOLUME II – TECHNICAL CAPABILITY PROPOSAL. Offerors shall submit one virus free santized version and one virus free unsantized version of the technical proposal.

(1) The offeror shall sanitize one virus-free version by excluding any information that would identify their company (i.e., name, address, telephone numbers, employees’ names, etc.). The sanitized Volume II proposal shall contain the offeror’s CAGE code on the top right corner of each page of each copy for identification purposes. If the offeror does not have a CAGE code for any reason at the time proposals are due, a five character, alphanumeric, code created by the offeror shall be used. The codes used shall be identified in the Administrative section of the proposal.

(2) The unsantized technical proposal will not have a CAGE Code as the company identifier and the company’s information will be used to identify the company.

(3) All information shall be confined to the appropriate volume and section. For example, only information included in the section labeled “Technical Capability” will be evaluated for Technical Capability.

If Technical Capability is included elsewhere in the proposal (e.g., different volume or section), it will not be evaluated as part of the Technical Capability subfactor. The Government will not adapt their evaluation to comply with an offeror’s proposal submission or otherwise go in search of information that an offeror omitted or failed adequately to present. The offeror shall clearly mark any proprietary information as such.

(4) The technical proposal (Volume II) shall not make reference to price data. The technical proposal will be evaluated strictly on technical approach.

(5) As the technical proposal will primarily describe how the offeror perform the requirements in the PWS, it shall be specific and complete in every detail. A positive statement to the effect that the offeror will accomplish all requirements per the solicitation is not acceptable. The technical proposal shall not merely offer to perform work in accordance with the solicitation but shall outline the actual methods proposed as specifically as possible. It is the offeror’s responsibility to ensure the completeness of the technical proposal;

hence, the Government technical review team will evaluate on the basis of the information provided in the technical proposal. The Government will not assume that an offeror understands, complies, or clearly meets the minimum solicitation requirements unless described and specified in the technical proposal. All requirements specified in the solicitation are mandatory. By your proposal submission, you are representing that your firm will perform all the requirements specified in the solicitation. The Offeror should ensure that their proposal does not merely reiterate the objectives or reformulate the requirements specified in the solicitation.

FACTOR 1: TECHNICAL CAPABILITY. The Technical Capability Proposal must specifically address the following subfactors:

SUBFACTOR 1: MISSION CAPABILITY. The offeror shall describe their ability to provide Credentialing Branch Support services by meeting specific requirements in Section 5 of the PWS. The offeror shall provide specific narrative details and/or descriptions of its technical approach with actual methods, processes, and procedures that demonstrate the offeror’s compliance and understanding:

SUBFACTOR 2: MANAGEMENT PLAN.

1. The offeror shall demonstrate their management capabilities to include corporate experience; and management techniques, tools and practices used to ensure quality and timeliness of all required services throughout the life of the contract. The offeror shall also include a milestone chart meeting in order to meet a 30-day phase in timeline.

2. The offeror shall also address in narrative format their quality control program and procedures for monitoring performance. The quality control plan shall:

a. Describe the offeror’s procedures for identifying trends, problems and issues.

b. Explain how the offeror will monitor overall contract performance with deficiencies identified before the level of service becomes unacceptable.

c. Describe the offeror’s approach to process improvement.

d. Describe the offeror’s processes and procedures when implementing corrective action and follow-up to determine the success of problem resolution.

e. Explain the offeror’s processes for documenting and maintaining accurate records of quality related issues and problems.

f. Describe the offeror’s methodologies for ensuring prompt reporting of quality related problems to the USG or as requested.

g. Discuss how the offeror will ensure that provider credential files are in accordance with Defense Health Agency Procedures Manual 6025.13 and/or Army Regulation (AR) 40-68.

h. The offeror shall address staffing and leadership training to include staff development.

SUBFACTOR 3: STAFFING PLAN.

1. The offeror shall identify the labor categories and number of personnel proposed to successfully perform the required services of the PWS. The staffing plan shall also discuss practices including labor pool availability, incentives and innovative practices to maintain stable staff.

2. Describe the offeror’s plans for recruitment and retention of positions (initially hire personnel, ability to replace departing personnel, and retain personnel) to achieve 100% filled rate with personnel that possess required education, certifications and experience to render the service. The offeror shall provide their personnel hiring practices and policies, background check policies; training practices and policies.

3. The offeror shall submit a representation of the credentials, which include education, certification and experience, for the contract employees rendering services.

SUBFACTOR 4: IMPLEMENTATION OF COMPLIANCE BASED PROGRAMS.

1. The offeror shall demonstrate their ability to implement accreditation and compliance policies and directives for credentialing and privileging (i.e. The Joint Commission, Defense Health Agency) in moderate and large-scale mobilization environments.

2. The offeror shall demonstrate their corporate experience and knowledge utilizing DoD Joint Centralized Credentials Quality Assurance System (JCCQAS)

3. The offeror shall provide actual methods, processes, and procedures to maintain, coordinate, collect, retain, and validate credentialing documents.

4. The offeror shall provide a representation of prior successes in implementing and rendering compliance based systems.

SUBFACTOR 5: RENDERING CUSTOMER SUPPORT ACTIVITIES

1. The offeror describes their methods, processes, and procedures to connect with the provider and medical entities.

2. The offeror describes their ability to provide both Tier 1 and Tier 2 IT level support for remote based support audience.

SUBFACTOR 6: SOFTWARE/DATABASE PROGRAMMING AND IT MANAGEMENT. The offeror describes their capability to implement database systems, system interoperability or software development.

c. VOLUME III –FACTOR 2 PERFORMANCE RISK (PAST PERFORMANCE). This volume shall contains the offeror’s past performance information regarding similar contracts. Offerors shall submit no more than three (3)

Government and/or commercial contracts for the prime offeror and each major subcontractor in performance or awarded during the past three years, from the issue date of this RFP, which are relevant to the efforts required by this solicitation. The word “contract” is defined as a single contract, purchase order, or a task order (TO) on an Indefinite Delivery/Indefinite Quantity (IDIQ) contract. The word “contract”, as defined herein, does not mean basic IDIQ contract, for the purpose of past performance submissions under this solicitation. A single performance assessment submission shall only include one (1) contract, TO or purchase order and MAY NOT include a combination of contracts, purchase orders, or TOs. If an Offeror submits more than three (3) contracts, the USG will evaluate only the first three (3) listed contracts for recency and relevancy. Performance assessments shall meet the relevancy definition in Addendum to 52.212-2 and performance must have occurred within the last three years prior but not less than six months of the issuance date on the solicitation. The total number of performance assessment submissions shall include prime and any major subcontractor(s) projected to perform on any resultant contract. Only those subcontractors that meet the definition of a major subcontractor, as defined as performing more than 25% of any resultant contract arising from this solicitation will be used in the Offeror’s performance assessment. The Offeror shall also submit the written consent of its major subcontractors to allow the disclosure of its subcontractor’s past performance information to the Offeror. In addition, Sub-Contractor/Teaming Partner Consent Letter (RFP attachment 3) shall be included for all major subcontractors for their past performance to be considered. This volume shall be organized into the following sections:

1. Section 1 – Contract Descriptions. This section shall include the following information in the following format:

a. Contractor/Subcontractor place of performance, CAGE Code. If the work was performed as a subcontractor, also provide the name of the prime contractor and Point of Contact (POC) within the prime contractor organization (name, and current address, e-mail address, and telephone and fax numbers).

b. Government contracting activity, and current address, Procuring Contracting Officer’s name, e-mail address, telephone and fax numbers.

c. Government’s technical representative/Contracting Officer’s Representative and current email address, telephone and fax numbers.

d. Government contract administration activity and the Administrative Contracting Officer’s name, and current e-mail address, telephone and fax number.

e. Government contract administration activity’s Pre-Award Monitor’s name, and current e-mail address, telephone and fax numbers.

f. Contract Number and, in the case of Indefinite Delivery type contracts, GSA contracts, and Blanket Purchase Agreements, include Task Order Numbers.

g. Contract Type (specific type such as Fixed-Price (FP), Cost Reimbursement (CR), Time & Material (T&M), etc.). In the case of Indefinite Delivery contracts, indicate specific type (Requirements, Definite Quantity, and Indefinite Quantity) and secondary contract type (FP, CR, T&M, etc.).

h. Awarded price/cost.

i. Final or projected final price/cost.

j. Original delivery schedule, including dates of start and completion or work.

k. Final or projected final, delivery schedule, including dates of start and completion of work.

2. Section 2 – Performance. Offerors shall provide a specific narrative explanation of each contract listed in Section 1, Contract Description, describing the objectives achieved and detailing how the effort is relevant to the requirement of this RFP.

a. For any contracts that did not/do not meet original schedule or technical performance requirements, provide a brief explanation of the reason(s) for the shortcomings and any corrective action(s) taken to avoid recurrence. The offerors shall list each time the delivery schedule was revised and provide an explanation of why the revision was necessary. All Requests for Deviation and Requests for Waiver shall be addressed with respect to causes and corrective actions. The offerors shall also provide copy of any Cure Notices or Show Cause Letters received on each contract listed and a description of any corrective action implemented by the offeror or proposed subcontractor.

The offerors shall indicate if any of the contracts listed were terminated and the type and reasons for the termination.

b. Performance Assessment Questionnaires (PAQs). The offeror shall request completion of RFP Attachment 6 entitled “Performance Assessment Questionnaire (PAQ)” by those persons who have knowledge of the performance quality provided on the contracts listed above. PAQs should be completed by a member of the program office, administrative contracting office, end users of the service provided, or any other USG technical or business advisor who has knowledge of the Contractor’s performance. The USG will use the results of submitted questionnaires as a method to evaluate an offeror’s past performance. Instruct each source to complete and e- mail the entire questionnaire to Ms. Maria Fidone at e-mail: maria.g.fidone.civ@mail.mil and Ms. Jenifer Lash at e-mail:

Jenifer.lash.civ@mail.mil.

c. Reference Customer Information Sheet. The Offeror shall provide a list of all points of contact (POC) to whom Performance Assessment Questionnaires were provided to by the Contractor for evaluation by the USG.

Reference information shall be submitted in the format referenced in RFP Attachment 4 entitled “Past Performance Customer Information Sheet”.

d. VOLUME IV – FACTOR 3 PRICE

1. Volume IV All information related to pricing shall be included in Volume IV of the proposal only. UNDER NO CIRCUMSTANCES should pricing information be included elsewhere in the proposal. A complete Volume IV shall include the information below:

The SF1449 inclusive of all contract line items;

The offeror shall also proposed prices in RFP attachment 7 (REV) Price Matrix Compensation Plan for the transition, base period and each option year. The offeror is responsible for rounding to the nearest two digits. The offeror shall verify the accuracy of its prices. Manipulation or alteration of format or cells contained in RFP Attachments 2 may be cause for rejection of your proposal.

2. Transition period. CLIN 0007. Offerors shall price this CLIN if they are going to have a cost for transition.

3. The offeror shall provide a narrative describing Other Direct Cost and provide a breakout of profit and G&A.

4. CONTRACTOR MANPOWER REPORTING (CMR). (See CLINs 0008, 1008, 2008, 3008, 4008 and 4009) Offerors shall not provide separate pricing for annual CMR requirements. CMR is Not Separately Priced “NSP”.

5. The offeror’s price proposal must demonstrate compliance with FAR 52.219-14 Limitations on Subcontracting (Deviation 2020-O0008).

End of FAR 52.212-1 Provision

RFP ATTACHMENT 1 QUESTION AND ANSWER

TEMPLATE

Separate Excel Spreadsheet

RFP ATTACHMENT 2

CONTRACTOR INFORMATION SHEET

PRIME INFORMATION

CO Name Address CAGE Code

POC Name POC Title POC Phone POC Email

Alt POC Name Alt POC Title Alt POC Phone Alt POC Email

SUBCONTRACTORS PERFORMING AT LEAST 25% of WORK

Subcontractor's Name Address CAGE Code

RFP ATTACHMENT 3

SAMPLE SUB-CONTRACTOR/TEAMING PARTNER CONSENT LETTER

(NOTE: This information should be on company letterhead.)

Subcontractor/Teaming Partner Consent Form for the Release of Performance Risk (Past Performance) Information to the Prime Offeror

Dear (Contracting Officer), We are currently participating as a (SUBCONTRACTOR/TEAMING PARTNER) WITH (PRIME OFFEROR OR NAME OF ENTITY PROVIDING PROPOSAL) in responding to the Health Readiness Contracting Office, Request for Proposal (RFP) No. W81K04-22-R- 0017 for the acquisition of Credentialing Branch Support Services.

We understand that the Government is placing increased emphasis on past performance in order to obtain best value in source selections. In order to facilitate the performance risk assessment process we are signing this consent form in order to allow you to discuss our past performance information with the prime offeror during the source selection process.

(Signature of individual who has the authority to sign for and legally bind the company)

(Title of above individual)

Company Name:

Address:

CAGE Code:

Phone Number:

RFP ATTACHMENT 4

PAST PERFORMANCE CUSTOMER INFORMATION SHEET

CUSTOMER INFORMATION

Company Name

Street Address

City/State/Zip

POC Information

First Name

Last Name

Email Address

Phone Number

Fax Number

Date Email to POC

CONTRACT INFORMATION

Solicitation Number

Contract Number

TO Number

Dollar Value

Period of Performance

CONTRACTING AGENCY INFORMATION (if different than above) Contracting Agency

Contracting Officer

Street Address

City/State/Zip

Email Address

Phone Number

Fax Number

RFP ATTACHMENT 5

PERFORMANCE ASSESSMENT QUESTIONNAIRE COVER LETTER

Separate Document

RFP ATTACHMENT 6

PERFORMANCE ASSESSMENT QUESTIONNAIRE

Separate Document

RFP ATTACHMENT 7 (REV)

PRICE MATRIX COMPENSATION PLAN

Separate Excel Spreadsheet

52.212-2 ADDENDUM

ADDENDUM TO FAR 52.212-2, Evaluation – Commercial Items

Pursuant to FAR 12.301(c), FAR Provision 52.212-2, Evaluation – Commercial Items, Paragraph (a), it is replaced in its entirety by addendum as follows:

A. Basis of Award. An award will be made using the trade-off source selection process to make a best value award decision. The United States Government (USG) intends to award a contract to the Offeror deemed responsible in accordance with (IAW) the FAR, whose proposal conforms to the Request for Proposal (RFP’s) requirements and is judged to represent the best value to the USG. Best value is defined as those most advantageous offers, price and other factors considered, that are consistent with the USG’s stated evaluation criteria, in order of importance. Technical and Performance Risk (Past Performance) factors combined will be significantly more important than price. This may result in award being made to higher-rated, higher-priced Offeror, where the KO determines that the benefits (Technical and/or Performance Risk (Past Performance)) submitted by the Offeror outweighs the cost difference. Contract will be awarded as stated above with appropriate consideration given to three evaluation factors: Technical Capability, Performance Risk (Past Performance) and Price. All Technical Capability subfactors are equally important. To receive consideration for award, a rating of no less than “Acceptable” must be achieved for the Technical Approach factor, and a rating of no less than “Satisfactory Confidence” or “Neutral Confidence” must be achieved for the Performance Risk (Past Performance) factor.

B. FACTORS AND SUBFACTORS TO BE EVALUATED. The following evaluation factors will be set forth in the solicitation:

Factor 1: Technical Capability

Subfactor 1: Mission Capability Subfactor 2: Management Plan Subfactor 3: Staffing Plan

Subfactor 4: Implementation of Compliance Based Programs

Subfactor 5: Rendering Customer Support Activities Subfactor 6: Software/Database Programming and IT Management

Factor 2: Performance Risk (Past Performance)

Factor 3: Price

C. Evaluation Approach.

1. A tradeoff source selection approach will be used in evaluation of proposals. In a tradeoff source selection, the relative importance of cost or price may vary in relation to other evaluation factors as communicated by the Government to potential offerors in the solicitation per FAR Subpart 15.304(d) and (e). For this solicitation, Factor 1, Technical Capability will have only one rating, the subfactors will not receive individual ratings. All Technical Capability Subfactors are equally important. Technical Capability is equally important as Performance Risk (Past Performance). Both factors when combined are significantly more important than Price. Offerors are cautioned that the award may not necessarily be made to the lowest-priced offer.

2. Each proposal received will be evaluated with the criteria outlined in the solicitation for the purpose of assessing the proposal and the offeror’s ability to perform the prospective contract successfully. The Technical Capability factor will be assigned an adjectival rating using the combined technical/risk ratings from the DoD Source Selection Procedures dated 31 March 2016. There will be one rating at the factor level and not at the subfactor level. The Performance Risk (Past Performance) factor, on the basis of “recent” past performance information, relevancy rating, quality assessment, and a subsequent performance confidence assessment rating. The Price factor will be evaluated to establish reasonableness of the otherwise successful offeror’s price and will not receive an evaluation rating.

3. All proposals shall be subject to evaluation by the Source Selection Team. The overarching evaluation approach for all factors is as follows:

a. Adequacy of Response. The proposal will be evaluated to determine whether the offerors’ methods and approach have adequately and completely considered, defined, and satisfied the requirements specified in the RFP.

The proposal will be evaluated to determine the extent to which each requirement has been addressed in the proposal in accordance with the proposal submission section of the RFP.

b. Feasibility of Approach. The proposal will be evaluated to determine the extent to which the proposed approach is workable and the end results achievable. The proposal will be evaluated to determine the extent to which successful performance is contingent upon proven devices and techniques. The proposal will be evaluated to determine the extent to which the offeror is expected to be able to successfully complete the proposed tasks and technical requirements within the required schedule.

VOLUME II – FACTOR 1: TECHNICAL CAPABILITY EVALUATION APPROACH. Each of the Technical Quality sub-factors will be assessed individually and the results will then be assessed in their totality to derive the Offeror’s Technical Capability rating. The offeror’s proposal, at a minimum, shall address each of the subfactors below as they apply to the PWS requirements for which the offeror is submitting a proposal.

SUBFACTOR 1: MISSION CAPABILITY. This standard is met when the offeror’s demonstrates their ability to provide Credentialing Branch Support services by providing specific narrative details and/or descriptions of its technical approach with actual methods, processes, and procedures to execute the tasks in the PWS.

SUBFACTOR 2: MANAGEMENT PLAN. This subfactor will be evaluated and considered met when:

1. The offeror demonstrates their management capabilities including corporate experience; and management techniques, tools and practices used to ensure quality and timeliness of all required services throughout the life of the contract. The offeror’s milestone chart meets a 30 day phase in timeline.

2. The offeror addressed in narrative format their quality control program and procedures for monitoring performance. The quality control plan:

a. Describes the offeror’s procedures for identifying trends, problems and issues.

b. Explains how the offeror will monitor overall contract performance with deficiencies identified before the level of service becomes unacceptable.

c. Describes the offeror’s approach to process improvement.

d. Describe the offeror’s processes and procedures when implementing corrective action and follow-up to determine the success of problem resolution.

e. Explain the offeror’s processes for documenting and maintaining accurate records of quality related issues and problems.

f. Describe the offeror’s methodologies for ensuring prompt reporting of quality related problems to the USG or as requested.

g. Discusses how the offeror will ensure that provider credential files are in accordance with Defense Health Agency Procedures Manual 6025.13 and/or Army Regulation (AR) 40-68.

h. The offeror addressed staffing and leadership training to include staff development.

SUBFACTOR 3: STAFFING PLAN. This subfactor will be evaluated and considered met when:

1. The offeror’s staffing plan identifies the labor categories and number of personnel proposed to successfully perform the required services of the PWS. The staffing plan discusses practices including labor pool availability, incentives and innovative practices to maintain stable staff.

2. The offeror describes recruitment and retention of positions (initially hire personnel, ability to replace departing personnel, and retain personnel) to achieve 100% filled rate with personnel that possess required education, certifications and experience to render the service. The offeror describes their personnel hiring practices and policies, background check policies; training practices and policies.

3. The contractor employee credentials represent the required education, certification and experience to render services.

SUBFACTOR 4: IMPLEMENTATION OF COMPLIANCE BASED PROGRAMS.

1. The offeror demonstrates their ability to implement accreditation and compliance policies and directives for credentialing and privileging (i.e. The Joint Commission, Defense Health Agency) in moderate and large scale mobilization environments.

2. The offeror demonstrates corporate experience and knowledge utilizing DoD Joint Centralized Credentials Quality Assurance System (JCCQAS)

3. The offeror provided actual methods, processes, and procedures to maintain, coordinate, collect, retain, and validate credentialing documents.

4. The offeror provided a representation of prior successes in implementing and rendering compliance based systems.

SUBFACTOR 5: RENDERING CUSTOMER SUPPORT ACTIVITIES

1. The offeror described their methods, processes, and procedures to connect with the provider and medical entities.

2. The offeror described their ability to provide both Tier 1 and Tier 2 IT level support for remote based support audience.

SUBFACTOR 6: SOFTWARE/DATABASE PROGRAMMING AND IT MANAGEMENT. The offeror described their capability to implement database systems, system interoperability or software development.

5. Combined Technical Risk/Ratings Methodology. The Government will evaluate technical capability using a combined technical/ risk rating methodology. The combined technical/risk rating reflects the degree to which the proposed technical approach meets or does not meet the minimum performance requirements. A combined technical/risk rating of no less than “Green/Acceptable” must be received for Factor 1. Only those offerors whose technical proposal has been determined to be no less than “Green/Acceptable” will receive further consideration for award. Technical proposals rated less than “Green/Acceptable” will not be considered for award. However, the Contracting Officer may conduct discussions with offerors whose proposal(s) are determined to be reasonably capable of being corrected without a major rewrite of the proposal. Only those proposals determined “Green/ Acceptable”, either initially or as a result of exchanges, will be considered for award.