Exhibit_C._Performance_Requirements_Summary_21_Dec_2016.pdf

Exhibit C

Medical Network Provider Services (MPS) United States Military Entrance Processing Command (USMEPCOM)

Performance Requirements Summary (PRS)

Performance Objective #

Performance Objective/Standard

PWS

Reference

Acceptable Performance Level

Monitoring Method

1 Contractor shall utilize the nearest medical network locations possible to each of the 66 MEPS locations and does not exceed more than 30 miles from each MEPS station without prior approval of the MEPS POC, CMO, or MEPS Commander via COR.

1.2 No less than 98% of

medical provider network locations should exceed more than 30 miles from each MEPS station without prior approval of the KO or

COR.

Periodic surveillance/ observation and validated customer complaints

2 Contractor shall provide and maintain a provider network for medical services for each MEPS location as identified in Exhibit A.

5.1 Contractor’s medical

network shall be filled at 97% on a monthly basis at each MEPS location.

Periodic surveillance/ observation and validated customer complaints

3 Reports from consultations only.

5.2.1 95% of the reports shall reach the MEPS GPOC within 3 business days.

Periodic surveillance/ observation and validated customer complaints

4 Reports from consultations followed by ancillary/laboratory services.

5.2.2 95% of the reports shall reach the MEPS GPOC within 3 business days.

Periodic surveillance/ observation and validated customer complaints

5 Reports from ancillary/laboratory services followed by consultation.

5.2.3 95% of the reports shall reach the MEPS GPOC within 3 business days.

Periodic surveillance/ observation and validated customer complaints

6 Reports from ancillary/laboratory services.

5.2.4 95% of the reports shall reach the MEPS GPOC within 3 business days.

Periodic surveillance/ observation and validated customer complaints

Exhibit C

Medical Network Provider Services (MPS) United States Military Entrance Processing Command (USMEPCOM)

Performance Requirements Summary (PRS)

7 All tests shall be executed at the Contractor’s premises (professional office location), or within the Contractor’s network of laboratories

5.4.1.1 100% of all medical referral services shall be conducted in a professional office or laboratory location.

Periodic surveillance/ observation and validated customer complaints

8 DD Form 1966 will be required for minors prior to services being completed.

5.7.1 100% of all medical referral services shall have DD Form 1966 when required by a minor

Periodic surveillance/ observation and

9 5.1- to be established when potential vendors provide their timeframes for medical referral services in groups A, B and C

10 Invoice reports shall be error-free, and provided in a Government approved electronic format (e.g.: Excel spreadsheet, xml) that can be easily imported into database fields. 95% of reports provided to the COR and KO by the 5th working day of each month.

5.9.5 95% of reports provided to the COR by the 5th working day of each month.

Periodic surveillance/ observation and validated customer complaints

11 Contractor shall ensure that it performs periodic checks for billing codes errors. This shall be performed at a minimum with no less than 95% error rate.

5.12 Performed at a minimum

with no less than 95% error rate.

Periodic surveillance/ observation and