W81K0224Q0080_Attachment 2_Salient Characteristics.pdf
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- Solicitation number
- W81K0224Q0080
- Issued by
-
Department of the Army Medical Command
About this file
This document is Attachment 2 - Salient Characteristics for a federal contract opportunity related to maintenance and repair services for the Hologic 3D Mammography System. The key details are:
The required services include 24/7 telephone and remote diagnostic support, provision of all replacement parts, on-site response and maintenance, software updates and upgrades, and a 95% uptime guarantee. The coverage also includes the C-View Synthesized 2D Software and the ImageChecker License. The contractor must have OEM-certified technicians, access to OEM tools and manuals, and the ability to make all required equipment modifications in a timely manner. The related federal contract opportunity is a pre-solicitation for Hologic 3D Mammography System maintenance and repair services, with a Firm-Fixed Price contract anticipated. The contracting office is the Medical Readiness Contracting Office - Pacific, Joint Base Lewis McChord Health Contracting Branch, and the requiring agency is the Department of the Army Medical Command.
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| File | Type | Posted |
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| W81K0224Q0080_Attachment 1_PWS (DRAFT).pdf |
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Attachment 2
Hologic 3D Mammography System Maintenance & Repair Services
SALIENT CHARACTERISTICS
Below is a general description of the salient physical, functional, or performance characteristics that must be met for the required maintenance and repair services on the Hologic 3D Mammography System.
Characteristics:
A. SERVICES INCLUDE:
(1) Telephone and remote diagnostic support twenty-four (24) hours/day, seven (7) days/week, exclusive of federal observed holidays.
(2) All replacement parts including glassware. Includes standard shipping and handling costs to ship such parts to Customer.
(3) Travel time and labor coverage for on-site assistance during PST.
(4) Same day on-site response for down Equipment during Standard Hours, and on-site emergency coverage for down Equipment, 24 hours a day, 7 days a week.
(5) Two (2) Planned Maintenance (“PM”) inspections per year of Coverage Period completed on-site during Standard Hours.
(6) All Software Updates and Software Upgrades commercially released during the Coverage Period for the products/services purchased. Installation during Standard Hours. Excludes third-party Software updates and security patches, such as Microsoft Windows security updates and antivirus software.
Includes replacement parts and hardware necessitated by Software Updates and Software Upgrades.
(7) Ninety-five percent (95%) uptime guarantee.
(8) American College of Radiology (“ACR”) compliance.
B. C-VIEW COVERAGE:
(1) Coverage for C-View™ Synthesized 2D Software and components under the same Service Type as the Equipment Model.
(2) All Software Updates and Software Upgrades commercially released during the Coverage Period for the products/services purchased. Installation during Standard Hours.
(3) Excludes third-party Software updates and security patches, such as Microsoft Windows security updates and antivirus software.
(4) Includes replacement parts and hardware necessitated by Software Updates and Software Upgrades.
Attachment 2
C. IMAGECHECKER COVERAGE 1ST LIC
(1) ImageChecker License Coverage
(2) Coverage for ImageChecker Software under the same Service Type as the applicable Equipment.
(3) All Software Updates and Software Upgrades commercially released during the Coverage Period for the products/services purchased. Installation during Standard Hours.
(4) Excludes third-party Software updates and security patches, such as Microsoft Windows security updates and antivirus software.
(5) Includes replacement parts and hardware necessitated by Software Updates and Software Upgrades.
D. SERVICE TYPE AND COVERAGE NOTES
(1) For each equipment category listed below, glassware shall mean, but is not limited to:
• x-ray tube and digital array detector, for Digital Mammography, Direct Radiography, and Trident
Equipment;
• x-ray tube and CCD camera, for Analog Mammography Equipment;
• x-ray tube, high voltage power supply assembly, and image intensifier or flat detector, for
Fluoroscan Equipment;
• x-ray tube, high voltage power supply assembly, and array detector, for Bone Density Equipment.
(2) Equipment is considered “down” when an Equipment unit, or any function thereof, is inoperable
(unavailable to treat or diagnose patients). Service calls for down Equipment due to external failures (e.g.
loss of air-conditioning, power failure, power surges beyond specified equipment tolerances, all other
Acts of God, etc.) may be required.
(End of Salient Characteristics)
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