W81K0221Q0237-0001.pdf

0011587744

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83) Prescribed by GSA

FAR (48 CFR) 53.243

The purpose of this Amendment is to provide answ ers to questions received and add Paragraph 5.1.4.17 to the PWS.

The offer due date and time remain unchanged. All other terms and conditions remain unchanged.

1. CONTRACT ID CODE PAGE OF PAGES

J 1 17

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 01-Sep-2021

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street, County, State and Zip Code) X W81K0221Q0237

X 9B. DATED (SEE ITEM 11)

26-Aug-2021

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer is extended, X is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning 1 copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

01-Sep-2021

CODE

W40M REGIONAL HEALTH CONTRACTING OF

REGIONAL HEALTH CONTR OFC PACIFIC

BLDG 339 CLARK ROAD

FT SHAFTER HI 96858-5098

W81K02 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE

See Item 6

FACILITY CODECODE

EMAIL:TEL:

W81K0221Q0237

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 30 - BLOCK 14 CONTINUATION PAGE

The following have been added by full text:

QUESTIONS AND ANSWERS

Q1: Can you please confirm if this SOW is actually being performed and if so what is the contract #?

A1: This is a follow-on requirement for contract W81K0217P0218.

Q2: I see that it states you must be a small business. Is this the only qualification?

A2: Being a Small Business under NAICS 492110 is not the only qualification. Please review the PWS and the Technical Evaluation factors contained in the Solicitation’s Addendum to 52.212-2.

Q3: Will this opportunity allow for housing, meals and incidentals for the duration of the contract?

A3: The government will not provide housing, meals, and incidentals. The unit prices proposed for each CLIN are firm fixed price and shall include all costs associated with successful performance of the contract.

Q4: How many couriers can be employed for this contract?

A4: The number of couriers required to successfully perform the contract is determined by the contractor. The government’s estimated number of 1 way runs per year are included in each CLIN.

Q5: Do the couriers need any specific training or certifications?

A5: All couriers require specialized training for transporting biological/biohazardous substances via highway in accordance with 49 CFR. Please see new PWS Paragraph 5.1.4.17, which has been added to the PWS via Amendment 0001. Please refer to the entire PWS for all training/certification requirements. Note that the required submittals in the Addendum to 52.212-1 are the only items required at the time of offer submission.

Q6: Is there somewhere to view previous pricing?

A6: Search for W81K0217P0218 on https://www.fpds.gov

Q7: Is award based on total amount or by line item?

A7: Award is based on the total amount, however will be evaluated for unbalanced pricing. Please review the Solicitation’s Addendum to 52.212-2.

Q8: Is this single award?

A8: Yes

Q9: What is the nature of the specimens being transported? Are they type A infectious or type B, noninfectious, or both?

A9: Potentially both

Q10: To clarify the on-call runs, we are using an estimated quantity of 400 and the net amount is the based on the price per each run x the quantity of 400 (for period 1)?

A10: The proposed unit price for all CLINs is the quoter’s firm fixed price for each 1 way run. Total CLIN pricing shall be calculated left to right as follows: Unit Price multiplied by Quantity equals Total CLIN price. The quoter shall not calculate their proposed Unit Price by dividing Total CLIN price by the Quantity. Please review the Solicitation’s Addendum to 52.212-1.

Q11: Have the quantities of the runs (both routine and on-call runs) increased from the previous bid?

A11: The actual number of runs in the past year have increased in support of increased specialized testing, specifically in response to the pandemic.

Q12: What were the number of annual routine runs over the past 5 years and the number of annual on-call (in town and out of town) runs over the past 5 years?

A12: Scheduled 16 deliveries to TAMC per week. On-call varies depending on patient needs.

Q13: Approximately how many on-calls fell outside of business hours, 0800-1700?

A13: Approximately 40 in the last 3 months fell outside of normal business hours.

SECTION SF 1449 - CONTINUATION SHEET

The following have been modified:

PWS

PERFORMANCE WORK STATEMENT

FOR COURIER SERVICES

AT TRIPLER ARMY MEDICAL CENTER, HI

TABLE OF CONTENTS

SECTION TITLE

1.0 INTRODUCTION

2.0 BACKGROUND

3.0 SCOPE OF WORK

4.0 QUALITY ASSURANCE SURVEILLANCE PLAN

5.0 POSITION DESCRIPTIONS

6.0 APPLICABLE TECHNICAL ORDERS, SPECS, REGULATIONS, AND MANUALS

7.0 ACRONYMS AND DEFINITIONS

1.0. INTRODUCTION.

1.1. The contractor shall provide the non-personal services of Courier Service pickup and delivery of clinical diagnostic specimens and supplies to the Tripler Army Medical Center, Department of Pathology which shall contribute to a stable workforce tasked with providing quality health care services to a diverse beneficiary population. Services shall be in accordance with the established principles, practices and ethics of the laboratory profession.

1.2. All services shall be provided in accordance with established standards, principles and ethics of the profession and applicable professional specialty organizations, The Joint Commission (JC) standards, applicable Department of Defense (DoD) and Army specific regulations, directives, and policies, and military treatment facility (MTF) specific policies, procedures, and job descriptions.

1.3. RESERVED

1. 4. This contract is a non-personal services contract under which the personnel rendering the services are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the government and its employees.

2.0 BACKGROUND.

2.1. The mission of the military healthcare system (MHS) is to ensure the nation has available at all times a healthy military force supported by a combat ready healthcare system. Health care services for eligible MHS beneficiaries are provided at military treatment facilities (MTFs) located on or near military installations or posts. The military treatment facility may be a clinic, Hospital, or Medical Center. Clinics are outpatient facilities offering primary care or simple specialty care (routine exams, tests, treatments). The Clinic may be a stand-alone site or a satellite of a larger Clinic, Hospital, or Medical Center. Army Community Hospitals (ACH) offer more complex, resource-intensive secondary care (e.g. inpatient care, surgery under anesthesia) and primary care at outpatient clinics inside and outside the hospital. Army Medical Centers (MEDCENs) offer tertiary (sophisticated diagnosis/treatment of any ailment), secondary, and primary care, hospital services, preventive services, blood bank, and other services. In addition, all MEDCENs offer graduate medical education programs for physicians.

2.2. Tripler Army Medical Center is the headquarters of the Pacific Regional Medical Command of the armed forces administered by the United States Army in the State of Hawaii. It is the largest military hospital in the Asian and Pacific Rim region and serves a military sphere of jurisdiction. During a single day of operations at Tripler Army Medical Center, personnel serve an average of 1,728 meals, tend to 2,248 clinic visits and 110 emergency room visits, fill 1,193 prescriptions, complete 25,000 pathology procedures and deliver eight infants. On a typical day, 32 new patients are admitted as 159 beds of the 290 bed capacity are occupied. Of those patients, 19 go through ambulatory surgery.

3.0 SCOPE OF WORK.

3.1. The courier will provide pickup and delivery of clinical diagnostic specimens and supplies from remote sites Sunday thru Saturday to the Tripler Army Medical Center, Department of Pathology. Services shall be in accordance with the established principles, practices and ethics of the laboratory profession.

3.2 ADMINISTRATIVE.

3.2.1. Contractor Representative. The Contractor shall designate, in writing, a primary point of contact for contract coordination and implementation not later than five business days after receiving notice of contract award. Changes in the primary point of contact (POC), at any time, shall require the Contractor to notify the Contracting Officer (KO) of the new representative at least five working days prior to the change. This notification shall be in writing and shall state the name and contact information for the new point of contact.

3.2.2. The Contracting Officer’s Representative (COR) will be the KO’s authorized representative in administering the contract at the MTF level. The Contractor’s representative shall be available to discuss any problems that the Contractor’s personnel may be experiencing during the performance of this contract. Problems experienced by the Government with the Contractor’s performance will be discussed and resolved. Unresolved problems will be referred to the KO for resolution.

3.2.3. Contractor shall not include or use non-compete provisions with respect to the performance of Government medical service contracts in its employment, consultant, or third party contract agreements (hereafter agreements) with its contract personnel which are effective beyond the period of contract performance. Non-compete provisions shall not prevent contract personnel from being interviewed, employed, or accepting offers of employment or making other arrangements with potential competitors for follow-on contracts. Additionally, non-compete provisions shall not prevent contract personnel from accepting offers of employment or making other arrangements with any contractors who provide services to the Government, or from accepting offers of employment with the US Government, following the period of contract performance. Inclusion of such non-compete or similar conditions in agreements with contract personnel will result in an offeror’s proposal being determined unacceptable, and may be grounds for termination of any awarded contract or task order. Preventing contract personnel from accepting these offers will hinder the Government’s ability to accomplish the mission of providing medical care to its beneficiaries.

3.2.4. The Contractor and contract personnel shall abide by all MTF standards, rules, and procedures including requirements for any licensure, credentialing and quality assurance requirements. Such regulations include, but are not limited to, general safety, fire prevention, waste disposal, infection control, JC, and patient safety initiatives.

3.2.5. Media and Other Inquiries. The Contractor shall not respond to any media inquiries. Any inquiries from the media, third parties, or public agencies shall be immediately relayed to the COR, who will relay them to the MTF Public Affairs Officer or, after duty hours, to the Administrative Officer of the Day (AOD). There shall be no interviews, comments, or any other response without the knowledge and approval of the MTF Commander. Other than routine inquiries from external agencies, all other inquiries and complaints shall be brought to the attention of the COR.

3.2.6. Emergency health care for contract personnel. The MTF will provide emergency healthcare for injuries or life threatening medical emergencies occurring while on duty at the MTF. The Contractor shall reimburse the Government for such services as billed by the MTF.

3.3. CONFLICT OF INTEREST.

3.3.1. The Contractor or contract personnel shall not bill the patient for services rendered under this contract. The Contractor or contract personnel shall not request or accept compensation of any kind for patients treated, procedures performed, or any other actions performed, except under the terms and conditions of this contract, at the rate specified.

3.3.2. The Contractor or contract personnel shall not, while performing services under this contract, advise, recommend, or suggest to persons eligible to receive medical care at Government expense that such persons should receive care from the Contractor or contract personnel or from any third party at any place other than as designated under this contract.

3.3.3. Confidentiality of Information. Unless otherwise specified, all financial, statistical, personnel, and/or technical data which is furnished, produced or otherwise available to the Contractor during the performance of this contract are considered confidential business information and shall not be used for purposes other than performance of healthcare services under this contract. The Contractor shall not release any of the above information without prior written consent of the KO. The Contractor/contract personnel shall not use patient care rendered pursuant to this contract as part of a study, research project, or publication. The contract personnel shall prepare medical records, forms and documents as required, in accordance with the regulations and established guidelines listed in the contract.

3.3.4. The Contractor shall abide by federal employment statutes and the Federal ethics regulations in the selection and hiring of contractor personnel.

3.3.5. The Contractor or contract personnel shall not use Government facilities, supplies, or equipment in private practice or for any purpose other than providing the healthcare services required under this contract.

3.4. SECURITY.

3.4.1. Security Identification Badges. The Contractor and contract personnel shall comply with the local installation and MTF personnel identification and access requirements while on site.

3.4.1.1. While on site, each contract personnel shall wear a visible security badge identification, provided by the military installation or the MTF, on the front of his/her outer clothing. The badge must show the full name, title and if required by the Military the word “Contractor” in front. The COR will provide the paperwork to request identification badges.

3.4.1.2. The Contractor is responsible for absences of contract personnel due to expired identification and access documents. Such absences shall not relieve the Contractor of its obligation to perform the services required under this contract.

3.4.1.3. The contract personnel shall immediately report any lost or stolen badges to the COR.

3.4.1.4. The contract personnel shall turn in all identification badges to the COR, or his/her designated representative upon termination of their services under this contract.

3.4.2. Vehicle Registration. The MTFs are located on restricted access military installations. The Contractor/contract personnel shall comply with the local installation requirements for vehicle registration and operation on the military installation.

3.4.2.1. All vehicles are subject to search. Contract personnel may encounter long delays for vehicle inspection and identification checks upon entering and exiting the installation. The Government will not reimburse the Contractor for time spent at installation checkpoints. Contract personnel must plan accordingly and report to work at their scheduled duty time, at their appointed place of duty within the MTF.

3.4.3. Keys. The Contractor shall be responsible for any keys issued by the Government to contract personnel for use in the MTF. The keys shall not be duplicated. The Contractor shall be financially responsible for the replacement of any lost keys and any associated locks. Lost keys and/or locks shall be reported to the issuing party, Department Chief, or COR immediately upon recognition of the loss.

3.4.4. Safeguarding Material. The contract personnel shall be responsible for safeguarding all Government property. The Contractor shall safeguard information of a confidential or sensitive nature. All patient related information is considered confidential and sensitive. If working remotely, Contractors are prohibited from reproducing patient information in any way. This includes printing. Neither the Contractor nor any of its contract personnel shall disclose or cause to be disseminated any information concerning the operation of the MTF that could result in or increase the possibility of a breach in security or interrupt the continuity of operations or which breach the requirements of the Federal Privacy Act of 1974. However, the Contractor may be required to provide testimony or disposition in cases of due process action.

3.4.5. RapidGate: The Contractor shall obtain RapidGate Passes for all of their couriers working this contract that require access to Schofield Barracks and Tripler Army Medical Center. RapidGate Passes are not required for Hickam, Pearl Harbor, and Marine Corps Base Hawaii as free base access passes for these locations are available through DBIDS. This requirement shall not be separately priced or separately invoiced.

3.5. ORIENTATION AND TRAINING.

3.5.1. MTF in-processing checklist. When commencing work under this contract, the contract personnel shall obtain in-processing checklist(s) from the COR or designated office. All contract personnel are required to complete the applicable items on the checklist and turn it in to the designated office. Upon completion of the duty assignment, the contract personnel need to complete an out-processing checklist and return it to the designated office.

3.5.2. MTF and Unit Orientation. The contract personnel shall be provided with a Government paid orientation to familiarize the contract personnel with the policies and procedures of the MTF, assigned department and specific unit.

3.5.2.1. Orientation shall be completed within 45 days.

3.5.3. Annual training requirements. The Contractor shall ensure that contract personnel complete any mandatory annual training requirements in accordance with MTF procedures.

3.5.4. Government unique training. The Government may elect to provide unique Government training to contract personnel who are performing services under this contract. If the Government elects to provide such training, the Government will provide such training at no additional expense to the Contractor or to the contract personnel.

When directed by the KO, contract personnel shall attend all such training in a paid status as part of the normal services required and billed under the contract. Such training shall require a performance commitment by the Contractor and the Contractor shall reimburse the Government (by means of a reduction in an invoice) if a contract personnel fails to satisfy the performance commitment after the contract personnel receives the unique Government training. The amount of the reimbursement shall be the prorated cost of training, calculated based on the total cost of the training and the number of months by which the contract personnel fails to complete the performance commitment. The length of the performance commitment shall be 12 months or until the end of all performance under this contract, whichever occurs first.

3.5.5. Computer Training. Contract personnel who have any interaction with the MTF computer systems must receive training for the applicable system(s). The COR will coordinate the necessary computer training. The training will be on-site and during normal duty hours. This training will be at no cost to the Contractor. These systems include but are not limited to:

3.5.5.1. Composite Healthcare Computer System (CHCS) is the military’s world-wide automated medical information system interfaces with 40 plus external clinical and administrative systems.

3.5.5.2. Armed Forces Health Longitudinal Technology Application (AHLTA) contains the MTF’s appointment scheduling program, pharmacy, lab, and radiology ordering system and is interlinked with other departments in the MTF. In addition, it contains the electronic medical records for MHS beneficiaries.

3.5.5.3. Ambulatory Data System (ADS). This computer system produces forms on which the providers identify the appropriate billing codes for diagnoses and procedures for each patient. In addition, contract personnel working in Labor and Delivery will be trained on the Labor and Delivery Statistics System (LADS).

3.5.6. Sexual Harassment/Assault Response and Prevention (SHARP). The contractor shall ensure all contract personnel receive Sexual Harassment/Assault Response and Prevention (SHARP) training not later than 60 calendar days after the contract personnel begins performance under this contract. Training can be obtained either online or in person as offered at the installation where services are being provided. If the employee has an AKO account, they can access online the Team Bound Self Study course through Army Learning Management System (ALMS) at http://www.atsc.army.mil/tadlp/delivery/alms.asp

3.5.6.1. POLICY FOR REPORTING INCIDENTS OF SEXUAL ASSAULT AND SEXUAL HARASSMENT

UNDER SEXUAL ASSAULT PREVENTION AND RESPONSE PROGRAM (SHARP).

3.5.6.1.1. The contractor shall comply with OTSG/MEDCOM Policy Memo 19-019, Sexual Harassment/Assault Response and Prevention (SHARP) Program, dated 21 March 2019. The SHARP reporting requirements apply only to knowledge obtained by contractor personnel while performing services under this contract.

3.5.6.1.2. The contractor shall require all contract personnel with knowledge of an incident of sexual assault occurring on a Government facility, to include a Government leased facility, where the contractor is providing services under this contract, to report the incident to the contractor who shall immediately (within 24 hours) report the incident in writing to the government's COR. All incidents shall be reported whether they involve contract personnel or Government personnel, or other individuals.

3.5.6.1.3. The contractor shall require all contract personnel with knowledge of an incident of sexual harassment occurring on a Government facility, to include a Government leased facility, where the contractor is providing services under this contract, to report the incident to the contractor who shall immediately (within 24 hours) report the incident in writing to the government's COR. All incidents shall be reported whether they involve contract personnel or Government personnel, or other individuals.

3.5.7. AT/OPSEC REQUIREMENTS

3.5.7.1. AT Level I training. All contractor employees, including subcontractor employees, requiring access to Army installations, facilities, and controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee to the COR or to the contracting officer, if a COR is not assigned, within 7 calendar days after completion of training by all employees and subcontractor personnel. AT Level I awareness training is available at the following website: http://jko.jten.mil.

3.5.7.2. Access and general protection/security policy and procedures. Contractor and all associated subcontractor employees shall provide all information required for background checks to meet installation access requirements to be accomplished by the installation Provost Marshal Office, Director of Emergency Services, or Security Office.

Contractor workforce must comply with all personal identity verification requirements (CFR clause 52.204-9, Personal Identity Verification of Contract Personnel) as directed by DoD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

3.5.7.3. For contractors that do not require CAC, but require access to a DoD facility or installation. Contractor and all associated subcontractor employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (Army Directive 2014-05/AR 190-13); applicable installation, facility and area commander installation and facility access and local security policies and procedures (provided by Government representative); or, at OCONUS locations, in accordance with status-of-forces agreements and other theater regulations.

3.5.7.4. iWATCH Training. The contractor and all associated subcontractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance, with the results reported to the COR NLT 30 calendar days after contract award.

3.5.7.5. OPSEC Training. Per AR 530-1, Operations Security, the contractor employees must complete Level I OPSEC Awareness training. New employees must be trained within 30 calendar days of their reporting for duty and annually thereafter.

3.5.7.6. Threat Awareness Reporting Program. For all contractors with security clearances. Per AR 381-12 Threat Awareness and Reporting Program (TARP),contractor employees must receive annual TARP training by a CI agent or other trainer as specified in 2-4b.

3.6. MTF HOURS OF OPERATION

3.6.1. ACH’s and MEDCEN’s provide services 24 hours a day, 365 days a year (366 days during leap years) including holiday. Clinics have designated operating hours.

3.6.1.1. Department of Pathology provides services 24 hours a day, 365 days a year (366 days during leap years) including holiday.

3.6.2. Holidays. The following is a list of legal federal holidays. Any of the federal holidays falling on a Saturday will be observed on the preceding Friday, holidays falling on a Sunday will be observed on the following Monday.

Contract personnel may be required to work on legal holidays as determined by the COR.

New year’s Day, January 1st Martin Luther King’s Birthday, 3rd Monday in January President’s Day, 3rd Monday in February Memorial Day, Last Monday in May Juneteenth, June 19th Independence Day, July 4th Labor Day, 1st Monday in September Columbus Day, 2nd Monday in October Veteran’s Day, November 11th Thanksgiving Day, 4th Thursday in November Christmas Day, December 25th

NOTE 1: Any holidays that are declared by Presidential Executive Order shall be observed in the same manner as the holidays listed above. If the area in which a contract employee is scheduled to work is closed due to the holiday and the employee is not required to report in, payment will not be made for those hours. Closures of the installation due to inclement weather or other such acts of God shall be handled in the same manner.

3.6.3. Contract personnel shall report to work as scheduled during emergencies, disasters or during adverse weather conditions. Contract services are still required during these situations.

3.6.4. Closures. During anticipated closure of the facility due to Command declared training holidays or during unplanned closure of the facility due to natural disasters, military emergencies, severe weather, or otherwise, the contractor shall not invoice the Government for services not performed and the Government will not be liable to the contractors for any such closures.

3.7. HOURS OF PERFORMANCE.

3.7.1. Scheduling process: Routine courier services from designated locations to Tripler Army Medical Center, Microbiology Section, Room 2H217.

3.7.1.1. Weekdays excluding Federal Holidays, Monday through Friday at 0900 and 1300 hours for specimen pickups at Schofield Barracks Laboratory (433-8300).

3.7.1.2. Weekdays excluding Federal Holidays, Monday through Friday at 0945 and 1345 hours for specimen pickups at Barber’s Point Warrior Ohana Medical Home Laboratory (433-5440).

3.7.1.3. Weekdays excluding Federal Holidays, Monday through Friday at 1045 and 1415 hours for specimen pickups at Pearl Harbor Makalapa Clinic (473-1510 ext 252).

3.7.1.4. Weekdays excluding Federal Holidays, Monday through Friday at 1100 and 1430 hours for specimen pickups at Hickam Clinic (448-6709).

3.7.1.5. Delivery of specimens to Tripler Army Medical Center, Microbiology Section, Room 2H217 shall be received no later than 1130 and 1530 Monday through Friday excluding Federal Holidays. If delayed, the courier shall notify Shipping Section before 1130 and 1530 hours at 433-3575 or the Microbiology Department at 433-6191 with cause for delay and estimated arrival time in transportation of diagnostic specimens to Tripler Army Medical Center. The Government will provide all cooler bags, refrigerant packs, and dry ice. The specimens will be packed in cooler bags by Government personnel with sufficient amounts of refrigerant packs or dry ice to maintain temperature integrity in accordance with the specified specimen requirements for a reasonable amount of transport time. The Contractor shall transport the specimens while maintaining specimen integrity: Room Temperature, Refrigerated, or Frozen.

3.7.1.6. Delivery of specimens from Warrior Ohana Medical Home to Tripler Army Medical Center, Core Lab, Room 2F 301 shall be received no later than 1130 and 1730 Monday through Friday, excluding Federal Holidays. If delayed, the courier shall notify Shipping Section before 1300 and 1730 hours at 433-3575 or the Core Lab at 433- 6159 with cause for delay and estimated arrival time in transportation of diagnostic specimens to Tripler Army Medical Center.

3.7.1.7. Contractor shall provide services to deliver Microbiology supplies (semi solid media, transport medium, etc) not to exceed 20 pounds to designated locations – Schofield Barracks Laboratory, Warrior Ohana Medical Home Laboratory, Pearl Harbor Makalapa Clinic, or Hickam Clinic once a week at no charge to the government unless request of immediate delivery is off the normal courier’s route.

3.7.1.8. Contractor shall retrieve cooler bags from Tripler Army Medical Center, Microbiology Section, Room 2H217 after drop off diagnostic specimens at 1130 Monday through Friday. Cooler bags are to be delivered to the designated sites on the afternoon pick up of diagnostic specimens from Schofield Barracks Laboratory, Pearl Harbor Makalapa Clinic, and Hickam Clinic.

3.7.1.9. Weekend courier services from designated locations to Tripler Army Medical Center, Microbiology Section, Room 2H217.

3.7.1.10. Saturdays, Sundays, Federal Holidays at 1200 hours for specimen pickup at Schofield Barracks Laboratory (433-8300).

3.7.1.11. Saturdays, Sundays, Federal Holidays at 1300 hours for specimen pickup at Pearl Harbor Makalapa Clinic.

3.7.1.12. Saturdays, Sundays, Federal Holidays Delivery of specimens to Tripler Army Medical Center, Microbiology Section, Room 2H217 shall be received no later than 1400 hours. If delayed, the courier shall notify Microbiology Section before 1400 at 433-6190 with cause for delay and estimated arrival time in transportation of diagnostic specimens to Tripler Army Medical Center.

3.7.1.13. On-call courier services to transport diagnostic specimens to and from Tripler Army Medical Center (TAMC) to designated locations 24/7. Designated locations will vary and can include other civilian medical centers on Oahu. Pickup of specimen to or from TAMC and delivery of specimen to TAMC or designated site shall not exceed one hour from receipt of call. Locations will be classified as In-Town and Out of Town Services.

In-Town will be defined as any pickup or delivery between Waimano Home Road and Kapahulu St.

Out-of-Town calls will be defined as any pickup or delivery outside these geographical points.

3.7.2. RESERVED

3.7.3. Absences and leave:

3.7.3.1. The contractor shall notify the COR when contract personnel will be absent due to illness or emergency.

Notification shall be as early as possible, but no later than 2 hours prior to start of scheduled work hours.

3.7.3.2. The contractor shall have sufficient qualified personnel available so that all services are provided in the event a contract personnel scheduled to work becomes ill, resigns, is terminated, or is otherwise unavailable to work.

The proposed substitutes shall have at least the minimum qualifications required for the position.

3.7.3.3. When the contractor cannot fill a position, the contractor shall notify the COR.

3.7.3.4. Scheduled absences of contract personnel shall be coordinated with the COR at least 30 calendar days in advance.

3.7.4. The Contractor is responsible for submitting an accurate invoice. The Contractor may only invoice and be paid for the services actually rendered. If the Contractor performs fewer services than are provided in the contract schedule, the Government may, at the end of the applicable contract period, deobligate the excess quantities.

3.8. REMOVAL OF CONTRACT PERSONNEL.

3.8.1. At any time during the performance of this contract, the Contracting Officer or COR may direct the contractor to immediately remove any contract provider whose actions or impaired state raises reasonable suspicion that clear and present danger of physical harm exists to a patient, other contract HCPs, government personnel or to the impaired individual. This provision will be used in emergency situations only and not for the purpose of bringing performance issues or other non-urgent concerns to the attention of the contractor.

3.8.2. If the need for a removal occurs, the COR will contact the contractor's point of contact and direct the contractor to remove that individual from the military facility and to not use that individual to perform any services required under this contract until the issue has been resolved by the Contracting Officer. The contractor shall formally meet with the COR to discuss further action in accordance with the MTF Quality Assurance and Inspection (QA&I) Plan and DHA-PM 6025.13. A review of the basis for removal will be made by the Contracting Officer within 3 working days after the COR directed the removal.

3.8.3. If, after any investigation deemed necessary by the Contracting Officer and discussions with the contractor's representative, the Contracting Officer concludes that the contract provider’s impairment requires permanent removal from performance under the contract, the Contracting Officer will notify the contractor that permanent removal is required. In the event of disagreements between the government and the contractor's representative concerning matters of impaired contract provider’s, the decision of the Contracting Officer will be final. During the period of time between the removal and the final decision of the Contracting Officer, the contractor shall provide a backup/replacement contract provider in accordance with the terms and conditions of this contract.

3.9. CONDUCT.

3.9.1. Contract personnel shall comply with MTF policies regarding personal appearance and conduct.

3.9.2. Contract personnel shall abide by federal, state, and local MTF regulations and requirements concerning the nature of limited privileged communication between patients and the contract personnel as may be necessary for security and personnel reliability programs. They shall also abide by federal, state, and local MTF regulations concerning the confidentiality of patient records, as embodied in federal statutes including the Privacy Act of 1974 and the Health Insurance Portability and Accountability Act (HIPAA) of 1996. All medical records and reports will remain the property of the Government.

3.10. Health and immunization requirements. All contract personnel performing services under this contract shall comply with the health and immunization requirements as stated in the TAMC Health Requirements clause.

Backup/replacement contract personnel shall meet the same health and immunization requirements. The expense to comply with the health and immunization requirements shall be borne by the Contractor at no additional cost to the Government.

3.11. Criminal History Background Check Requirements. Contract personnel determined by the MTF to be involved in the delivery of health care to children under the age of 18 on a frequent and regular basis must meet the requirements of the Crime Prevention Act of 1990, as specified in the Criminal History Background Check Requirements clause.

3.12. ACCOUNTING FOR CONTRACTOR SUPPORT: The contractor shall report ALL contractor labor hours (inclusive of subcontractor labor hours) required for performance of services provided under this contract via a secure data collection site. Reporting shall be accomplished online by going to web address: http://www.SAM.gov/, and then clicking on the “Service Contract Report” section of SAM. The reporting period is the period of performance not to exceed 12 months ending September 30 of each government fiscal year and must be reported by 31 October of each calendar year. The contractor shall notify the Contracting Officer’s Representative (COR) by the 5th working day of November whether or not they have completed this report. If the COR is unavailable, the contractor will notify the Contracting Officer.

3.13. TRUSTED ASSOCIATED SPONSORSHIP SYSTEM (TASS).

3.13.1. The Contractor shall comply with agency personal identity verification procedures that implement Homeland Security Presidential Directive-12 (HSPD-12), Office of Management and Budget (OMB) guidance M-05-24, and Federal Information Processing Standards Publication (FIPS PUB) Number 201.

3.13.2. The Contractor shall comply with agency personal identity verification procedures in all subcontracts when the subcontractor is required to have physical access to a federally controlled facility or access to a Federal information system.

3.13.3. The Contractor shall ensure compliance with the provisions set forth below. For purposes of the Federal Acquisition Regulation (FAR) Clause 52.204-9, the USG will designate a Trusted Agent (TA) for this contract. The USG reserves the right to amend or supplement these provisions pursuant to the Changes clause in the contract.

3.13.4 – 3.13.12 RESERVED

3.14. QUALITY MANAGEMENT

3.14.1 The Contractor shall have a planned and systematic quality management process for monitoring and analyzing its contract performance.

3.14.2. The Contractor shall ensure that all contract employees comply with the MTF quality management/process improvement activities.

4.0 QUALITY ASSURANCE SURVEILLANCE PLAN: See Attachment 01.

4.1. Inspection. The inspection and acceptance point for all services rendered under this contract will be the COR.

The performance by the contract personnel, the quality of services rendered, and any documentation or written material in support of same, shall be subject to continuous inspection, surveillance and review for acceptance by the KO or COR. Any services rendered by the contract personnel to patients or interaction with military/civilian personnel deemed unprofessional, threatening, or dangerous by the KO will be grounds for immediate termination for default or cause. Quality Assurance procedures established by the MTF shall be used for continuous monitoring.

Other performance evaluation factors will be monitored that are not quantified by numerical measurements which include: Contractor providing personnel not meeting the minimum qualification standards; inappropriate prescriptions; patient customer service comments; Contractor relationship with hospital staff/Government contracting personnel; compliance with hospital healthcare policies and procedures.

5.0. POSITION DESCRIPTIONS.

5.1. Required Services: Courier Services

5.1.1. Assigned to: Dept of Pathology at Tripler AMC, Hawaii

5.1.2. Reports to: The Contracting Officer’s Representative

5.1.3. Qualifications

5.1.3.1. Temperature-controlled Vehicle: The Contractor shall have a car/van with functioning air conditioning. This vehicle shall be utilized to transport the clinical diagnostic specimens and supplies.

5.1.3.2. Car Insurance: The Contractor shall have car insurance for all vehicles. Proof of insurance shall be submitted with offers and remain active with no lapses for the duration of the contract.

5.1.3.3. Experience: The Contractor shall have a minimum of 2 years of experience in handling and transportation of clinical diagnostic specimens and supplies.

5.1.3.4. Quality Assurance Plan: The Contractor shall provide a Quality Assurance Plan that complies with the College of American Pathologists standards for transporting laboratory specimens.

5.1.4. Specific Duties/Tasks:

5.1.4.1. Contents of cargo are biological and temperature sensitive. Temperature should not exceed 25 degrees Celsius (77 degrees Fahrenheit). Refrigerated and Frozen samples must be transported as presented.

5.1.4.2. Contractor shall provide full coverage for the hours of performance required. If the contractor is not available to fulfill a specific requirement, the contractor is responsible for ensuring that courier services are provided with qualified courier personnel.

5.1.4.3. Contractor shall provide insurance coverage as required by state, Department of Defense, and Department of Transportation regulations.

5.1.4.4. Routine courier services from designated locations to Tripler Army Medical Center, Microbiology Section, Room 2H217.

5.1.4.5. Contractor shall provide routine weekday courier services for transportation of diagnostic specimens Monday through Friday from Schofield Barracks Laboratory, Warrior Ohana Medical Home, Hickam Laboratory and Pearl Harbor Makalapa Clinic to Tripler Army Medical Center, Microbiology Section, Room 2H217.

5.1.4.6. Address for Schofield Barracks Laboratory : US Army Health Clinic, 2nd Floor, BLDG 684, Corner of Waianae and Glennan, Schofield Barracks, HI 96857. Free and accessible parking at Schofield Barracks is available IF the vehicle is marked with a company logo. At Schofield Barracks, the courier can pull up at the curb by Acute Adult Clinic.

5.1.4.7. Address for Warrior Ohana Medical Home WOMH – 91-1010 Shangrila St, Rm 109, Kapolei, HI. Free and accessible parking at the WOHM Laboratory is available IF the vehicle is marked with a company logo. At WOMH, the courier can park in the front of the WOHM Clinic Building.

5.1.4.8. Address for Pearl Harbor Makalapa Clinic: Makalapa Clinic, BLDG 1407, Makalapa Drive, Pearl Harbor, HI 96860. Free and accessible parking at Pearl Harbor Makalapa Clinic is available IF the vehicle is marked with a company logo. At Pearl, the courier can park on the side of the clinic.

5.1.4.9. Address for Hickam Laboratory, 15 Medical Group: 755 Scott Circle, Hickam, HI 96853. Free and accessible parking at Hickam Laboratory is available IF the vehicle is marked with a company logo. At Hickam, the courier can park in the front or back of the laboratory.

5.1.4.10. Address for Tripler AMC Microbiology Section: Department of Pathology & ALS, MCHK-DP, Micro 2H217, 1 Jarrett White Road, Tripler AMC, HI 96859-5000. Free and accessible parking at Tripler AMC is available IF the vehicle is marked with a company logo. At Tripler, the courier could park in the loading zone near the Emergency Room and take the elevator at the end of the hallway down to the 2nd floor. Enter through 2H217 to deliver specimens to Microbiology section.

5.1.4.11. Weekday Turn-around-time for routine delivery of diagnostic specimens to Tripler AMC, Microbiology from Schofield Barracks Laboratory, Warrior Ohana Medical Home, Hickam, and Pearl Harbor Makalapa Clinic to Tripler Army Medical Center, Microbiology Section, Room 2H217 shall not start before 0900 am and be later than 1130 for the morning run, and not start before 1300 and not be later than 1530 for the afternoon run, and afternoon run from WOMH should not start before 1630 and not be later than 1800.

5.1.4.12. Contractor shall provide routine weekend and Holiday courier services for transportation of diagnostic specimens Saturdays, Sundays, Federal Holidays from Schofield Barracks, and Saturday Pearl Harbor Makalapa Clinic to Tripler Army Medical Center, Microbiology Section, Room 2H217. This run should not start before 1200, and not arrive at Tripler AMC later than 1400.

5.1.4.13. Contractor shall provide on-call services for transportation of diagnostic specimens from/to Tripler Army Medical Center to/from designated locations 24 hours 7 days a week (24/7) when deemed necessary by Department of Pathology at Tripler Army Medical Center.

5.1.4.14. Designated locations will vary and can include other civilian medical centers on Oahu. Pick up of diagnostic specimen from TAMC shall not exceed one hour from receipt of call.

In-Town will be defined as any pickup or delivery between Waimano Home Road and Kapahulu St.

Out-of-Town calls will be defined as any pickup or delivery outside these geographical points.

5.1.4.15. Delivery of specimens from Tripler Army Medical Center (TAMC) to designated site shall not be greater than one hour from time of call. If delayed, courier will notify point of contact at TAMC with cause of delay in transportation of diagnostic specimens from Tripler Army Medical Center (TAMC) to designated site.

5.1.4.16. The following government personnel from Tripler Army Medical Center are authorized to request on-call courier services for transportation of diagnostic specimens from Tripler Army Medical Center to designated site:

Core Lab personnel 433-6159 Blood Bank personnel 433-6042 Shipping personnel 433-6044 Microbiology personnel 433-6190 Anatomic Pathology Personnel 433-5241

5.1.4.17. Contractor shall submit documentation of its ground transport personnel in accordance with Code of Federal Regulations (CFR) Title 49, Transportation of Hazardous Material, Parts 171-179, indicating that they have satisfactorily completed training on transportation regulations of biohazards, notification procedures in case of accidents or spills, and patient confidentiality practice in compliance with local, state, and federal regulations every 3 years to the Department of Pathology Quality Manager.

5.2. Requirements for all positions.

5.2.1. The Contractor shall ensure that all contract personnel providing services under this contract shall be able to read, write, and speak English well enough to effectively communicate with all parties and other health care providers. In addition, if the position requires the use of computers, the contract personnel shall be computer literate.

5.2.2. The contract personnel shall possess sufficient initiative, interpersonal relationship skills and social sensitivity such that he/she can relate constructively to a variety of patients from diverse backgrounds.

5.2.3. The contract personnel shall have the required education, training, experience and documented current competence in the required specialty position description.

5.3. If services are provided remotely, the Contractor must adhere to all IT requirements for utilizing Government equipment and accessing Government systems. Supporting equipment will be at the vendor’s expense. i.e.

interfaces, hardware, and software.

6.0. APPLICABLE TECHNICAL ORDERS, SPECIFICATIONS, REGULATIONS, AND MANUALS.

Following is a list of basic publications applicable to this performance based statement of work. Additional publications may be listed by call. The Contractor is obligated to follow these publications. Current issues of Army publications and links to other service publications can be accessed at http://www.apd.army.mil/. Army publications not on the internet or MTF policies and procedures can be obtained from the MTF.