W81K0220Q0159-0001.pdf

W40M REGIONAL HEALTH CONTRACTING OF

REGIONAL HEALTH CONTR OFC PACIFIC

POC: CHARIS K. NAITO

BLDG 339 CLARK ROAD

FORT SHAFTER HI 96858-5098

0011501627

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83) Prescribed by GSA

FAR (48 CFR) 53.243

The purpose of this amendment is to provide answ ers to questions received, as show n on the attached Summary of Changes.

1. CONTRACT ID CODE PAGE OF PAGES

J 1 16

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 19-Oct-2020

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street, County, State and Zip Code) X W81K0220Q0159

X 9B. DATED (SEE ITEM 11)

28-Sep-2020

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer is extended, X is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning 1 copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

19-Oct-2020

CODE

W40M REGIONAL HEALTH CONTRACTING OF

REGIONAL HEALTH CONTR OFC PACIFIC

BLDG 339 CLARK ROAD

FT SHAFTER HI 96858-5098

W81K02 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE W81K02

FACILITY CODECODE

EMAIL:TEL:

W81K0220Q0159

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

The following items are applicable to this modification:

SUMMARY OF CHANGES

Question 1: Para. 5.1.3.3. Experience of RFP, The Contractor shall have a minimum of 5 years of experience in handling and transportation of clinical diagnostic specimens, pharmacy boxes, supplies and laboratory/pharmacy related paperwork.

We have the qualification and the resource to meet your requirement for handling and transportation of clinical diagnostic specimens, pharmacy boxes, supplies and laboratory/pharmacy related paperwork since 20 September 2018.

Is it possible to change your requirement a minimum of 2 years of experience in it to make more open competition (Not the technical evaluation criteria restricted competition)?

Answer 1: See PWS paragraph 5.1.3.3, which was revised to state a minimum of 2 years of experience.

Question 2: Para. 2.2 of RFP, We are the central hospital for 7Army clinics throughout the Korea Peninsula, Camp Casey Patient Centered Medical Home (PCMH) (DongDuChun), K-16 Health Clinic (Sungnam), MSG Henry L. Jenkins Patient Centered Medical Home (PCMH) (Pyeongtaek), and SGT Shin Woo Kim Soldier Center Medical Home (SCMH) (Pyeongtaek) at USAG-Humphreys, Suwon Aid Station (Pyeongtaek), Camp Walker (Daegu), and Camp Carroll Health Clinic (Waegwan). But your contract item is not has the Camp Casey Patient Centered Medical Home (PCMH) (DongDuChun).

Will you add the contract item for Camp Casey Patient Centered Medical Home (PCMH) (DongDuChun)?

Answer 2: Camp Casey Patient Centered Medical Home (PCMH) is on a separate contract and will remain separate at this time.

Question 3: Item 0001 is Area I, K-16, Osan and Suwon, Para. 3.7.1. of RFP, Scheduling process; Area I, K-16, Osan and Suwon, approximately 14:30 - 16:30 and deliver to BDAACH no later than 09:00 AM the following morning and vice versa.

Will you pay all of contract amount for item 0001 even through the contractor pick up one (1) site only ( K-16 Only, Osan and Suwon is off) a day due to the customer issue?

Answer 3: Yes, the Government will pay the full amount for item 0001 if a pick-up must be made from any or all of K-16, Osan, and Suwon.

Question 4:

Is possible to change the contract item for each Site? (5 contract items for each site (K-16 Only, Osan or Suwon for Area I and Camp Walker and Camp Carroll for Area II)?

Answer 4:

No, making the contract specific to sites rather than areas will increase the number of couriers needed and require obtaining base access for each site individually.

Question 5:

Para. 5.1.4.2.1. of RFP, The laboratory specimens and pharmaceuticals shall be transported in accordance with all applicable Federal, Department of Defense, Republic of Korea guidelines. The temperature-controlled containers will be locked and/or sealed and are not to be opened. Temperature sensitive items must be appropriately stored as follow:

1. Room Temperature Range: 15° - 30° C.

2. Refrigerated Temperature Range: 2° - 8° C.

3. Frozen Temperature Range: -20 ° to -15 ° C.

I have a car/van with functioning A/C which will be utilized to transport the laboratory, pharmaceutical items and medical supplies within temperature-controlled coolers, and the temperature-controlled containers to meet above requirement, and the data logger which is located in the temperature-controlled containers to tract the inside temperature and the logging data will be reported to the customer after the delivery.

Will you provide the contractor the temperature-controlled containers and the data logger for above requirement together with the laboratory specimens and pharmaceuticals? Or shall the contractor provide the temperature-controlled containers and the data logger which will be comply with for above requirement?

Answer 5:

See revised PWS paragraph 5.1.4.1, which states, “The Contractor shall provide the temperature-controlled coolers to maintain temperature integrity and a temperature data logger to show that an appropriate temperature has been maintained.

The government will provide materials to maintain designated temperature requirement, such as dry ice, gel pack, etc.”

Question 6:

Could you extend the due date to get your answer for above question?

Answer 6:

No, the due date will not be extended.

SECTION SF 1449 - CONTINUATION SHEET

The following have been modified:

PWS

PERFORMANCE WORK STATEMENT

FOR COURIER SERVICES

AT BRIAN D. ALLGOOD ARMY COMMUNITY HOSPITAL (BDAACH)

DEPARTMENT OF PATHOLOGY AND PHARMACY

TABLE OF CONTENTS

SECTION TITLE

1.0 INTRODUCTION

2.0 BACKGROUND

3.0 SCOPE OF WORK

4.0 QUALITY ASSURANCE SURVEILLANCE PLAN

5.0 POSITION DESCRIPTIONS

6.0 APPLICABLE TECHNICAL ORDERS, SPECS, REGULATIONS, AND MANUALS

7.0 ACRONYMS AND DEFINITIONS

1.0. INTRODUCTION.

1.1. The contractor shall provide the non-personal services of Courier Service pickup and delivery of clinical diagnostic specimens, pharmacy boxes, supplies and laboratory/pharmacy related paperwork to and from the Brian D. Allgood Army Community Hospital (BDAACH), Department of Pathology and Department of Pharmacy which shall contribute to a stable workforce tasked with providing quality health care services to a diverse beneficiary population. Services shall be in accordance with the established principles, practices and ethics of the laboratory and pharmacy profession.

1.2. All services shall be provided in accordance with established standards, principles and ethics of the profession and applicable professional specialty organizations, The Joint Commission (JC) standards, applicable Department of Defense (DoD) and Army specific regulations, directives, and policies, and military treatment facility (MTF) specific policies, procedures, and job descriptions.

1.3. RESERVED

1. 4. This contract is a non-personal services contract under which the personnel rendering the services are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the government and its employees.

2.0 BACKGROUND.

2.1. The mission of the military healthcare system (MHS) is to ensure the nation has available at all times a healthy military force supported by a combat ready healthcare system. Health care services for eligible MHS beneficiaries are provided at military treatment facilities (MTFs) located on or near military installations or posts. The military treatment facility may be a clinic, Hospital, or Medical Center. Clinics are outpatient facilities offering primary care or simple specialty care (routine exams, tests, treatments). The Clinic may be a stand-alone site or a satellite of a larger Clinic, Hospital, or Medical Center. Army Community Hospitals (ACH) offer more complex, resource-intensive secondary care (e.g. inpatient care, surgery under anesthesia) and primary care at outpatient clinics inside and outside the hospital. Army Medical Centers (MEDCENs) offer tertiary (sophisticated diagnosis/treatment of any ailment), secondary, and primary care, hospital services, preventive services, blood bank, and other services. In addition, all MEDCENs offer graduate medical education programs for physicians.

2.2. Brian D. Allgood Army Community Hospital (BDAACH) is located in Pyeongtaek, Kyonggi-Do, Republic of Korea. Our hospital provides inpatient, OR, General Surgery, outpatients and specialties clinics (ER, ICU, Internal Medicine, PICU/NICU, Immunizations and Adolescence clinic). We are the central hospital for 7Army clinics throughout the Korea Peninsula, Camp Casey Patient Centered Medical Home (PCMH) (DongDuChun), K-16 Health Clinic (Sungnam), MSG Henry L. Jenkins Patient Centered Medical Home (PCMH) (Pyeongtaek), and SGT Shin Woo Kim Soldier Center Medical Home (SCMH) (Pyeongtaek) at USAG-Humphreys, Suwon Aid Station (Pyeongtaek), Camp Walker (Daegu), and Camp Carroll Health Clinic (Waegwan).

3.0 SCOPE OF WORK.

3.1. The courier will pick-up clinical diagnostic specimens, pharmacy boxes, supplies and laboratory/pharmacy related paperwork from identified areas in this PWS and deliver to Department of Pathology and Department of Pharmacy at BDAACH; daily Monday through Friday. BDAACH has items to deliver to each location, the courier shall pick up from BDAACH and deliver to specific location the following day.

3.2 ADMINISTRATIVE.

3.2.1. Contractor Representative. The Contractor shall designate, in writing, a primary point of contact for contract coordination and implementation not later than five business days after receiving notice of contract award. Changes in the primary point of contact (POC), at any time, shall require the Contractor to notify the Contracting Officer (KO) of the new representative at least five working days prior to the change. This notification shall be in writing and shall state the name and contact information for the new point of contact.

3.2.2. The Contracting Officer’s Representative (COR) will be the KO’s authorized representative in administering the contract at the MTF level. The Contractor’s representative shall be available to discuss any problems that the Contractor’s personnel may be experiencing during the performance of this contract. Problems experienced by the Government with the Contractor’s performance will be discussed and resolved. Unresolved problems will be referred to the KO for resolution.

3.2.3. Contractor shall not include or use non-compete provisions with respect to the performance of Government medical service contracts in its employment, consultant, or third party contract agreements (hereafter agreements) with its contract personnel which are effective beyond the period of contract performance. Non-compete provisions shall not prevent contract personnel from being interviewed, employed, or accepting offers of employment or making other arrangements with potential competitors for follow-on contracts. Additionally, non-compete provisions shall not prevent contract personnel from accepting offers of employment or making other arrangements with any contractors who provide services to the Government, or from accepting offers of employment with the US Government, following the period of contract performance. Inclusion of such non-compete or similar conditions in agreements with contract personnel will result in an offeror’s proposal being determined unacceptable, and may be grounds for termination of any awarded contract or task order. Preventing contract personnel from accepting these offers will hinder the Government’s ability to accomplish the mission of providing medical care to its beneficiaries.

3.2.4. The Contractor and contract personnel shall abide by all MTF standards, rules, and procedures including requirements for any licensure, credentialing and quality assurance requirements. Such regulations include, but are not limited to, general safety, fire prevention, waste disposal, infection control, JC, and patient safety initiatives.

3.2.5. Media and Other Inquiries. The Contractor shall not respond to any media inquiries. Any inquiries from the media, third parties, or public agencies shall be immediately relayed to the COR, who will relay them to the MTF Public Affairs Officer or, after duty hours, to the Administrative Officer of the Day (AOD). There shall be no interviews, comments, or any other response without the knowledge and approval of the MTF Commander. Other than routine inquiries from external agencies, all other inquiries and complaints shall be brought to the attention of the COR.

3.2.6. Emergency health care for contract personnel. The MTF will provide emergency healthcare for injuries or life threatening medical emergencies occurring while on duty at the MTF. The Contractor shall reimburse the Government for such services as billed by the MTF.

3.3. CONFLICT OF INTEREST.

3.3.1. The Contractor or contract personnel shall not bill the patient for services rendered under this contract. The Contractor or contract personnel shall not request or accept compensation of any kind for patients treated, procedures performed, or any other actions performed, except under the terms and conditions of this contract, at the rate specified.

3.3.2. The Contractor or contract personnel shall not, while performing services under this contract, advise, recommend, or suggest to persons eligible to receive medical care at Government expense that such persons should receive care from the Contractor or contract personnel or from any third party at any place other than as designated under this contract.

3.3.3. Confidentiality of Information. Unless otherwise specified, all financial, statistical, personnel, and/or technical data which is furnished, produced or otherwise available to the Contractor during the performance of this contract are considered confidential business information and shall not be used for purposes other than performance of healthcare services under this contract. The Contractor shall not release any of the above information without prior written consent of the KO. The Contractor/contract personnel shall not use patient care rendered pursuant to this contract as part of a study, research project, or publication. The contract personnel shall prepare medical records, forms and documents as required, in accordance with the regulations and established guidelines listed in the contract.

3.3.4. The Contractor shall abide by federal employment statutes and the Federal ethics regulations in the selection and hiring of contractor personnel.

3.3.5. The Contractor or contract personnel shall not use Government facilities, supplies, or equipment in private practice or for any purpose other than providing the healthcare services required under this contract.

3.4. SECURITY.

3.4.1. Security Identification Badges. The Contractor and contract personnel shall comply with the local installation and MTF personnel identification and access requirements while on site.

3.4.1.1. While on site, each contract personnel shall wear a visible security badge identification, provided by the military installation or the MTF, on the front of his/her outer clothing. The badge must show the full name, title and if required by the Military the word “Contractor” in front. The COR will provide the paperwork to request identification badges.

3.4.1.2. The Contractor is responsible for absences of contract personnel due to expired identification and access documents. Such absences shall not relieve the Contractor of its obligation to perform the services required under this contract.

3.4.1.3. The contract personnel shall immediately report any lost or stolen badges to the COR.

3.4.1.4. The contract personnel shall turn in all identification badges to the COR, or his/her designated representative upon termination of their services under this contract.

3.4.2. Vehicle Registration. The MTFs are located on restricted access military installations. The Contractor/contract personnel shall comply with the local installation requirements for vehicle registration and operation on the military installation.

3.4.2.1. All vehicles are subject to search. Contract personnel may encounter long delays for vehicle inspection and identification checks upon entering and exiting the installation. The Government will not reimburse the Contractor for time spent at installation checkpoints. Contract personnel must plan accordingly and report to work at their scheduled duty time, at their appointed place of duty within the MTF.

3.4.3. Keys. The Contractor shall be responsible for any keys issued by the Government to contract personnel for use in the MTF. The keys shall not be duplicated. The Contractor shall be financially responsible for the replacement of any lost keys and any associated locks. Lost keys and/or locks shall be reported to the issuing party, Department Chief, or COR immediately upon recognition of the loss.

3.4.4. Safeguarding Material. The contract personnel shall be responsible for safeguarding all Government property.

The Contractor shall safeguard information of a confidential or sensitive nature. All patient related information is considered confidential and sensitive. If working remotely, Contractors are prohibited from reproducing patient information in any way. This includes printing. Neither the Contractor nor any of its contract personnel shall disclose or cause to be disseminated any information concerning the operation of the MTF that could result in or increase the possibility of a breach in security or interrupt the continuity of operations or which breach the requirements of the Federal Privacy Act of 1974. However, the Contractor may be required to provide testimony or disposition in cases of due process action.

3.5. ORIENTATION AND TRAINING.

3.5.1. RESERVED

3.5.2. RESERVED

3.5.3. RESERVED

3.5.4. RESERVED

3.5.5. RESERVED

3.5.6. Sexual Harassment/Assault Response and Prevention (SHARP). The contractor shall ensure all contract personnel receive Sexual Harassment/Assault Response and Prevention (SHARP) training not later than 60 calendar days after the contract personnel begins performance under this contract. Training can be obtained either online or in person as offered at the installation where services are being provided. If the employee has an AKO account, they can access online the Team Bound Self Study course through Army Learning Management System (ALMS) at http://www.atsc.army.mil/tadlp/delivery/alms.asp

3.5.6.1. POLICY FOR REPORTING INCIDENTS OF SEXUAL ASSAULT AND SEXUAL HARASSMENT

UNDER SEXUAL ASSAULT PREVENTION AND RESPONSE PROGRAM (SHARP).

3.5.6.1.1. The contractor shall comply with OTSG/MEDCOM Policy Memo 19-019, Sexual Harassment/Assault Response and Prevention (SHARP) Program, dated 21 March 2019. The SHARP reporting requirements apply only to knowledge obtained by contractor personnel while performing services under this contract.

3.5.6.1.2. The contractor shall require all contract personnel with knowledge of an incident of sexual assault occurring on a Government facility, to include a Government leased facility, where the contractor is providing services under this contract, to report the incident to the contractor who shall immediately (within 24 hours) report the incident in writing to the government's COR. All incidents shall be reported whether they involve contract personnel or Government personnel, or other individuals.

3.5.6.1.3. The contractor shall require all contract personnel with knowledge of an incident of sexual harassment occurring on a Government facility, to include a Government leased facility, where the contractor is providing services under this contract, to report the incident to the contractor who shall immediately (within 24 hours) report the incident in writing to the government's COR. All incidents shall be reported whether they involve contract personnel or Government personnel, or other individuals.

3.5.7. AT/OPSEC REQUIREMENTS

3.5.7.1. AT Level I training. All contractor employees, to include subcontractor employees, requiring access to Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the contracting officer, if a COR is not assigned, within 7 calendar days after completion of training by all employees and subcontractor personnel. AT level I awareness training is available at the following website: http://jko.jten.mil.

3.5.7.2. Access and general protection/security policy and procedures. Contractor and all associated sub-contractors employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office.

Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

3.5.7.3. For contractors that do not require CAC, but require access to a DOD facility or installation. Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), applicable installation, facility and area commander installation / facility access and local security policies and procedures (provided by government representative), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.

3.5.7.4. AT Awareness Training for Contractor Personnel Traveling Overseas. This standard language required US based contractor employees and associated sub-contractor employees to make available and to receive government provided area of responsibility (AOR) specific AT awareness training as directed by AR 525-13. Specific AOR training content is directed by the combatant commander with the unit ATO being the local point of contact.

3.5.7.5. iWATCH Training. The contractor and all associated sub-contractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 calendar days of new employees commencing performance with the results reported to the COR NLT 7 calendar days after completed training.

3.5.7.6. For contracts that require a formal OPSEC program. The contractor shall develop an OPSEC Standing Operating Procedure (SOP)/Plan within 90 calendar days of contract award, to be reviewed and approved by the responsible Government OPSEC officer. This plan will include a process to identify critical information, where it is located, who is responsible for it, how to protect it and why it needs to be protected. The contractor shall implement OPSEC measures as ordered by the commander. In addition, the Contractor shall have an identified certified Level II OPSEC coordinator per AR 530-1.

3.5.7.7 For IA/IT training. All contractor employees and associated subcontractor employees must complete the DoD IA awareness training before issuance of network access and annually thereafter. All contractor employees working IA/IT functions must comply with DoD and Army training requirements in DoDD8570.01, DoD 8570.01- M, and AR 25-2 within six months of appointment to IA/IT functions

3.5.7.8. For contracts that require OPSEC Training. Per AR 530-1 Operations Security, the contractor employees must complete Level I OPSEC Awareness training. New employees must be trained within 30 calendar days of their reporting for duty and annually thereafter. OPSEC Awareness for Military Members, DoD Employees and Contractors is available at the following website: http://cdsetrain.dtic.mil/opsec/index.htm.

3.5.7.9. For contract requiring performance or delivery in a foreign country, DFARS Clause 252.225-7043, Antiterrorism/Force Protection for Defense Contractors outside the US. This clause applies to both contingency and non-contingency support. The key AT requirement is for non-local national contractor personnel to comply with theater clearance requirements and allows the combatant commander to exercise oversight to ensure the contractor’s compliance with combatant commander and subordinate task force commander policies and directives.

3.5.7.10. Threat Awareness Reporting Program. For all contractor with security clearances. Per AR 381-12 Threat Awareness and Reporting Program (TARP), contractor employees must receive annual TARP training by a CI agent or other trainer as specified in 2-4b of AR 381-12.

3.6. MTF HOURS OF OPERATION

3.6.1. ACH’s and MEDCEN’s provide services 24 hours a day, 365 days a year (366 days during leap years) including holiday. Clinics have designated operating hours.

3.6.1.1. Department of Pathology provides services 24 hours a day, 365 days a year (366 days during leap years) including holidays.

3.6.1.2. Department of Pharmacy provides services Monday to Friday, 0730 – 1930 hours.

3.6.2. Holidays. The following is a list of legal federal holidays. Any of the federal holidays falling on a Saturday will be observed on the preceding Friday, holidays falling on a Sunday will be observed on the following Monday.

Contract personnel may be required to work on legal holidays as determined by the COR.

New year’s Day, January 1st Martin Luther King’s Birthday, 3rd Monday in January President’s Day, 3rd Monday in February Memorial Day, Last Monday in May Independence Day, July 4th

Labor Day, 1st Monday in September Columbus Day, 2nd Monday in October Veteran’s Day, November 11th Thanksgiving Day, 4th Thursday in November Christmas Day, December 25th

NOTE 1: Any holidays that are declared by Presidential Executive Order shall be observed in the same manner as the holidays listed above. If the area in which a contract employee is scheduled to work is closed due to the holiday and the employee is not required to report in, payment will not be made for those hours. Closures of the installation due to inclement weather or other such acts of God shall be handled in the same manner.

3.6.3. Contract personnel shall report to work as scheduled during emergencies, disasters or during adverse weather conditions. Contract services are still required during these situations.

3.6.4. Closures. During anticipated closure of the facility due to Command declared training holidays or during unplanned closure of the facility due to natural disasters, military emergencies, severe weather, or otherwise, the contractor shall not invoice the Government for services not performed and the Government will not be liable to the contractors for any such closures.

3.7. HOURS OF PERFORMANCE.

3.7.1. Scheduling process:

3.7.1.1. Pick up daily; Monday thru Friday (except for US and Korean Holidays) from the clinics locations of Area I, specified in paragraphs 5.1.4.9.1 – 5.1.4.9.3, approximately 14:30 – 16:30 and deliver to BDAACH no later than 09:00 AM the following morning and vice versa. The Contractor shall coordinate the schedule with MTF POCs in advance.

3.7.1.2. Pick up daily; Monday thru Friday (except for US and Korean Holidays) from the clinics locations of Area II, specified in paragraphs 5.1.4.9.4 – 5.1.4.9.5, approximately 14:30 – 16:30 and deliver to BDAACH no later than 09:00 AM the following morning and vice versa. The Contractor shall coordinate the schedule with MTF POCs in advance.

3.7.1.3. Pick up daily; Monday thru Friday (except for US and Korean Holidays) from the clinics locations of Area III, specified in paragraphs 5.1.4.9.6 – 5.1.4.9.8, Bage Hospital (Pyeongtaek Station), approximately 13:00 – 13:30 and deliver to BDAACH no later than 15:30 same day and vice versa for empty containers that needs to be returned to Bage Hospital.

3.7.1.4. Pick up daily; Monday thru Friday (except for US and Korean Holidays) from the clinics locations of Area III – Clinics, specified in paragraphs 5.1.4.9.6 – 5.1.4.9.8, approximately 14:30 – 15:00 and deliver to BDAACH no later than 15:30 same day and vice versa. The Contractor shall coordinate the schedule with MTF POCs in advance.

3.7.1.5. If the Contractor cannot pick up or delivery clinical diagnostic specimens, pharmacy boxes, supplies and laboratory/pharmacy related paperwork as scheduled, the contractor shall re-schedule with the MTF POCs in advance.

3.7.1.6. The COR or the government designated personnel will be responsible for communicating with the Contractor regarding scheduling issues.

3.7.1.7. Contract personnel shall report to work as scheduled during emergencies, disasters or during adverse weather conditions. Contract services are still required during these situations.

3.7.1.8. Closures. During anticipated closure of the facility due to Command declared training holidays or unplanned closure of the facility due to natural disasters, military emergencies, severe weather, or otherwise, the Contractors will only be paid for the services actually rendered.

3.7.2. RESERVED

3.7.3. RESERVED

3.7.4. The Contractor is responsible for submitting an accurate invoice. The Contractor may only invoice and be paid for the services actually rendered. If the Contractor performs fewer services than are provided in the contract schedule, the Government may, at the end of the applicable contract period, deobligate the excess quantities.

3.8. RESERVED

3.9. CONDUCT.

3.9.1. Contract personnel shall comply with MTF policies regarding personal appearance and conduct.

3.9.2. Contract personnel shall abide by federal, state, and local MTF regulations and requirements concerning the nature of limited privileged communication between patients and the contract personnel as may be necessary for security and personnel reliability programs. They shall also abide by federal, state, and local MTF regulations concerning the confidentiality of patient records, as embodied in federal statutes including the Privacy Act of 1974 and the Health Insurance Portability and Accountability Act (HIPAA) of 1996. All medical records and reports will remain the property of the Government.

3.10. Health and immunization requirements. All contract personnel performing services under this contract shall comply with the health and immunization requirements as stated in the BDAACH Health Requirements clause.

Backup/replacement contract personnel shall meet the same health and immunization requirements. The expense to comply with the health and immunization requirements shall be borne by the Contractor at no additional cost to the Government.

3.11. Criminal History Background Check Requirements. Contract personnel determined by the MTF to be involved in the delivery of health care to children under the age of 18 on a frequent and regular basis must meet the requirements of the Crime Prevention Act of 1990, as specified in the Criminal History Background Check Requirements clause.

3.12. Enterprise-wide Contractor Manpower Reporting Application (eCMRA)

3.12.1 The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the BDAACH via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address:

https://www.sam.gov

3.12.2. Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. Contractors may direct questions to the help desk at help desk at: https://www.sam.gov.

3.13. TRUSTED ASSOCIATED SPONSORSHIP SYSTEM (TASS).

3.13.1. The Contractor shall comply with agency personal identity verification procedures that implement Homeland Security Presidential Directive-12 (HSPD-12), Office of Management and Budget (OMB) guidance M-05-24, and Federal Information Processing Standards Publication (FIPS PUB) Number 201.

3.13.2. The Contractor shall comply with agency personal identity verification procedures in all subcontracts when the subcontractor is required to have physical access to a federally controlled facility or access to a Federal information system.

3.13.3. The Contractor shall ensure compliance with the provisions set forth below. For purposes of the Federal Acquisition Regulation (FAR) Clause 52.204-9, the USG will designate a Trusted Agent (TA) for this contract. The USG reserves the right to amend or supplement these provisions pursuant to the Changes clause in the contract.

3.13.4 – 3.13.12 RESERVED

3.14. QUALITY MANAGEMENT

3.14.1 The Contractor shall have a planned and systematic quality management process for monitoring and analyzing its contract performance.

3.14.2. The Contractor shall ensure that all contract employees comply with the MTF quality management/process improvement activities.

4.0 QUALITY ASSURANCE SURVEILLANCE PLAN: See Attachment 01.

4.1. Inspection. The inspection and acceptance point for all services rendered under this contract will be the COR.

The performance by the contract personnel, the quality of services rendered, and any documentation or written material in support of same, shall be subject to continuous inspection, surveillance and review for acceptance by the KO or COR. Any services rendered by the contract personnel to patients or interaction with military/civilian personnel deemed unprofessional, threatening, or dangerous by the KO will be grounds for immediate termination for default or cause. Quality Assurance procedures established by the MTF shall be used for continuous monitoring.

Other performance evaluation factors will be monitored that are not quantified by numerical measurements which include: Contractor providing personnel not meeting the minimum qualification standards; Contractor relationship with hospital staff/Government contracting personnel; compliance with hospital healthcare policies and procedures.

5.0. DESCRIPTION OF SERVICES.

5.1. Required Services: Courier Services

5.1.1. Assigned to: Department of Pathology and Department of Pharmacy at Brian D. Allgood Army Community Hospital (BDAACH), UNIT 15244, BLDG 3030 APO AP 96271.

5.1.2. Government Point of Contact: COR, Commercial Phone: 05-0333-77470 or 05-03337-7470.

5.1.3. Qualifications.

5.1.3.1. Temperature-controlled Vehicle: The Contractor shall have a car/van with functioning A/C. This vehicle shall be utilized to transport the laboratory, pharmaceutical items and medical supplies within temperature-controlled coolers.

5.1.3.2. Car Insurance: The contractor shall have car insurance for all vehicles. Proof of insurance shall be submitted with offers and remain active with no lapses for the duration of the contract

5.1.3.3. Experience. The Contractor shall have a minimum of 2 years of experience in handling and transportation of clinical diagnostic specimens, pharmacy boxes, supplies and laboratory/pharmacy related paperwork.

5.1.3.4. Designated Courier/Driver. The Contractor shall provide a list of designated couriers/drivers by area of the USFK installations, who shall have complete knowledge of physical location and functions of the various departments of the Medical Treatment Facilities (MTF) in order to pick up and deliver to the correct department within the required dates and times IAW paragraphs 3.7.1 – 3.7.1.4.

5.1.3.5. Quality Assurance Plan. The Contractor shall provide a Quality Assurance Plan that complies with the College of American Pathologists standards for transporting laboratory specimens, to ensure that temperature-controlled container and vehicles, and all other necessary materials, which are needed for medical-specific courier services, perform as intended.

5.1.4. Specific Duties/Tasks:

5.1.4.1. The Contractor shall provide the temperature-controlled coolers to maintain temperature integrity and a temperature data logger to show that an appropriate temperature has been maintained. The government will provide materials to maintain designated temperature requirement, such as dry ice, gel pack, etc.

5.1.4.2. The courier shall transport the specimens and medications in temperature-controlled containers to maintain temperature integrity.

5.1.4.2.1. The laboratory specimens and pharmaceuticals shall be transported in accordance with all applicable Federal, Department of Defense, Republic of Korea guidelines. The temperature-controlled containers will be locked and/or sealed and are not to be opened. Temperature sensitive items must be appropriately stored as follow:

(1) Room Temperature Range: 15° - 30° C.

(2) Refrigerated Temperature Range: 2° - 8° C.

(3) Frozen Temperature Range: -20 ° to -15 ° C.

5.1.4.3. The courier shall pick up clinical diagnostic specimens, pharmacy boxes, supplies and laboratory/pharmacy related paperwork from the clinics (MTFs) listed in Para 5.1.4.9 between the hours specified Para. 3.7, daily Monday thru Friday (except for US and Korean Holidays) and deliver to the BDAACH by 9:00 AM the following morning. Services shall be in accordance with the established principles, practices and ethics of the laboratory profession.

5.1.4.3.1. If BDAACH has items to deliver to each location, the courier shall pick up from BDAACH and deliver to specific location the following day.

5.1.4.3.2. The courier shall daily pick up of blood and blood products, Monday thru Friday from Bage Hospital (Pyeongtaek Station) no later than time specified in 3.7. and deliver to BDAACH. The contractor also shall return the empty containers to Bage Hospital.

5.1.4.4. Contents of cargo are biological and temperature sensitive. Temperature shall be maintained within the applicable temperature range stated in Para 5.1.4.2.1. as received by the courier in accordance with Para 5.1.4.8.

5.1.4.5. The courier shall provide door-to-door services. The temperature-controlled containers shall be dropped off in the designated area only at Department of Pathology and Department of Pharmacy, and the government designated personnel shall be notified that the specimens have arrived.

5.1.4.6. If delayed, the courier shall notify MTF POCs with cause for delay and estimated arrival time in transportation of diagnostic specimens to BDAACH.

5.1.4.7. If delayed, the courier shall notify MTF POCs with cause for delay and estimated arrival time in transportation of Pharmacy boxes to designated MTFs.

5.1.4.8. Laboratory Specimens and pharmacy medications are packed by the laboratory and pharmacy personnel and ready to be picked up in temperature-controlled containers provided by the Contractor. The laboratory specimens and pharmacy medications will be packed in accordance with each department’s requirements and regulations.

5.1.4.9. MTF/Location. The Government may elect to add/delete locations other than the ones listed in this paragraph by contract modification.

5.1.4.9.1. AREA I - K-16 Health Clinic, Building S250, Point of Contact for Lab is DSN: 737-2850 or Commercial Number: 02-7917-2850 / Point of Contact for Pharmacy is DSN: 737-1427 or 741-8778 / Commercial Number:

05033-37-1427.

5.1.4.9.2. AREA I - Osan Air Base, Building 777, SongTan Blvd. Unit# 2060, Pyeongtaek, South Korea. Point of Contact for Lab is DSN: 784-2025/6402 or Commercial Number 0505-784-2025/6402 / Point of Contact for Pharmacy is DSN 784-2185 / Commercial Number: 0505-784-2185.

5.1.4.9.3. AREA I - Suwon Battalion Aid Station, Building 2128, Point of Contact for Lab & Pharmacy is DSN:

788-5107 or Commercial Number: 031-220-5107.

5.1.4.9.4. AREA II - Camp Walker, Building 221, Point of Contact for Lab is DSN: 737-4800 or Commercial Number: 02-7917-4800 / Point of Contact for Pharmacy is DSN 737-4803 / Commercial Number: 05033-37-4803.

5.1.4.9.5. AREA II - Camp Carroll Health Clinic, Building S180, and Point of Contact for Lab is DSN: 737-4302 or Commercial Number: 02-7917- 4302 / Point of Contact for Pharmacy is DSN 737-4301 / Commercial Number:

05033-37-4301.

5.1.4.9.6. AREA III - Camp Humphreys Medical Clinic, Building 555, Point of Contact for Lab is DSN: 737-5674 or Commercial Number: 05033-53-5674 / Point of Contact for Pharmacy is DSN 737-5674 / 05033-37-5674.

5.1.4.9.7. AREA III - Camp Humphreys Midtown Clinic, Building 6370, Point of Contact is Clinic OIC, DSN: 737- 5012/5013 or Commercial Number: 02-7917-5012/5013. Point of Contact for Pharmacy is DSN 737-5028 / 05033- 37-5028

5.1.4.9.8. AREA III – Bage Hospital (박애병원), Point of Contact is 031-650-9219

5.1.4.10. The Contractor shall have a Quality Assurance Plan to comply with the College of American Pathologists standards for transporting laboratory specimens.

5.1.4.11. The QA Plan shall address that courier/transport personnel are specifically trained to carry medical and diagnostic specimens, transport containers are leak-proof, and transport containers are appropriately marked.

5.1.4.12. The Contractor shall inspect temperature-controlled containers and vehicles on a regular basis to ensure they remain in good operational condition.

5.1.4.13. The Contractor shall submit documentation of its ground transport personnel indicating that they have satisfactorily completed training on transportation regulations of biohazards, notification procedures in case of accidents or spills, and patient confidentiality practice in compliance with local, DOD, and ROK regulations, every 3 years, to the COR and the Department of Pathology Quality Manager.

5.1.4.14. In order to facilitate the on post pass and vehicle access acquisition process, the Contractor shall provide the names of a Primary and Alternate courier for each facility serviced. Post pass and vehicle access acquisition is the responsibility of the individual facility and should be coordinated locally with the specific laboratory POCs listed in Para 5.1.4.9.

5.1.4.14.1. In the event that the Primary and Alternate couriers are unavailable, the Contractor shall contact the facility 24 hours prior to make arrangements for specimen pickup.

5.1.4.14.2. The Contractor shall provide a Project Manager (PM) / Alternate Program Manager (APM) who shall be responsible for supervising the overall performance of the work. The PM and APM shall be able to speak, read, write and understand English pertaining to the performance of assigned duties. The PM and APM shall be given authority to make decisions of behalf of the Contractor on all contract matters.

5.1.4.14.3. The PM or APM shall be available at all times while work is being performed in order to coordinate work schedules and supervise the performance of the work being performed under this contract.

5.1.4.15. The Contractor is responsible for submitting an accurate invoice.

5.1.4.15.1. The Contractor may only invoice and be paid for the services actually rendered. If the Contractor performs fewer services than are provided in the contract schedule, the Government may, at the end of the applicable contract period, deobligate the excess quantities.

5.1.4.15.2. The Contractor shall provide the itemized billing statements when submitting invoices in WAWF. The billing statement shall include the contract number, period of performance, delivery start and end points, etc.

5.1.4.16. Upon completion of services, copies of all service reports shall be provided to the Lab Manager, Department of Pathology, Brian D. Allgood Army Community Hospital (BDAACH). The service reports shall contain the following detailed information: location of pick up or delivery, date, printed name and signature of the government personnel at the pickup/designated site and the courier personnel.

5.2. Requirements for all positions.

5.2.1. The Contractor shall ensure that all contract personnel providing services under this contract shall be able to read, write, and speak English well enough to effectively communicate with all parties and other health care providers. In addition, if the position requires the use of computers, the contract personnel shall be computer literate.

5.2.2. The contract personnel shall possess sufficient initiative, interpersonal relationship skills and social sensitivity such that he/she can relate constructively to a variety of patients from diverse backgrounds.

5.2.3 The contract personnel shall have the required education, training, experience and documented current competence in the required specialty position description.

5.3. If services are provided remotely, the Contractor must adhere to all IT requirements for utilizing Government equipment and accessing Government systems. Supporting equipment will be at the vendor’s expense. i.e.

interfaces, hardware, and software.

6.0. APPLICABLE TECHNICAL ORDERS, SPECIFICATIONS, REGULATIONS, AND MANUALS.

Following is a list of basic publications applicable to this performance based statement of work. Additional publications may be listed by call. The Contractor is obligated to follow these publications. Current issues of Army publications and links to other service publications can be accessed at http://www.apd.army.mil/. Army publications not on the internet or MTF policies and procedures can be obtained from the MTF. Department of Defense publications can be found at www.defenselink.mil/pubs or www.dtic.mil/whs/directives.

The Publications have been coded as mandatory or advisory. The Contractor is obligated to follow those coded as mandatory only to the extent that they apply to this contract. Supplements, amendments, or changes to these mandatory publications may be issued during the life of the contract. Advisory publications may be used for information and guidance but are not binding for compliance.

Mandatory Publications:

Public Law 91-596 29 Dec 70 Occupational Safety and Health Administration Public Law 104-191 21 Aug 96 Health Insurance Portability and Accountability Act of 1996

Current Edition Joint Commission for Accreditation of Healthcare Organizations (JCAHO) Manual

AR 25-2 Information Assurance AR 40-1 Composition, Mission, and Functions of the Army Medical Department

AR 40-3 Medical Services: Medical, Dental, and Veterinary Care AR 40-4 Army Medical Department Facilities/Activities AR 40-5 Preventive Medicine AR 40-66 Medical Records Administration and Health Care Documentation AR 40-330 Rates Codes, Expense and Performance Reporting Systems, Centralized, Billing, and

Medical Service Accounts AR 40-400 Patient Administration AR 40-407 Nursing Records and Reports AR 40-501 Standards of Medical Fitness AR 40-562 Immunizations and Chemoprophylaxis AR 340-21 The Army Privacy Program AR 380-5 Department of Army Information Security Program AR 380-53 Information Systems Security Monitoring AR 380-67 The Department of the Army Personnel Security Program AR 385-40 Accident Reporting and Records and HSC Supplements AR 608-18 Army Family Advocacy Program AR 600-85 Alcohol & Drug Abuse Prevention and Control Program MEDCOM Pam 25-31 Index of Command Administrative Publications DA PAM 40-11 Preventive Medicine DHA-PM 6025.13 Clinical Quality Management in the Military…