20240605 W81K0024Q0109-0001.pdf

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Solicitation - Maintenance of Carl Zeiss Brand Surgical Microscopes
Solicitation number
W81K00-24-Q-0109
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This document is a modification to solicitation W81K00-24-Q-0109 for maintenance services on two Carl Zeiss Pentero brand surgical microscopes located at William Beaumont Army Medical Center in Fort Bliss, Texas. The key changes include:

The performance work statement has been revised, including updates to the required number of preventative maintenance visits per year. The deadline for receipt of quotes has been extended to 11 June 2024. The contractor must provide only technically qualified technicians formally trained on the equipment, and must have a plan for service coverage if less than two technicians are trained. All repairs must be completed within 3 working days, and the contractor must respond within 4 hours during normal business hours or 6 hours after hours/weekends. The contract is set aside for small businesses under NAICS code 811210 with a $34 million size standard.

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W40M USA HCA

MEDICAL READINESS CONTR OFFICE WEST

POC: CHRISTOPHER A. GREGORY

3610 MCINDOE RD BLDG 1103

JBSA FORT SAM HOUSTON TX 78234

0012060307

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83) Prescribed by GSA

FAR (48 CFR) 53.243

The purpose of this amendment is to make the follow ing changes to the above referenced solicitation:

(a) The performance w ork statement (PWS) has been revised and is included in this amendment. Changes to the PWS include, but are not necessarily limited to, the number of preventative maintenance (PM) visits required per year.

(b) The deadline receipt of quotes has been updated. Before submitting a quote, quoters are encouraged to thoroughly review the revised PWS, as w ell as the quote submittal requirements contained w ithin FAR 52.212-2 Addendum of this solicitation.

(c) See "Summary of Changes," beginning on page 2, for additional information.

(d) All other terms of this condition remain unchanged, in full force and effect.

1. CONTRACT ID CODE PAGE OF PAGES

J 1 12

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 05-Jun-2024

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street , County, State and Zip Code) X W81K0024Q0109

X 9B. DATED (SEE ITEM 11)

22-May-2024

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer X is extended, is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

05-Jun-2024

CODE

W40M USA HCA

MEDICAL READINESS CONTR OFFICE WEST

3160 MCINDOE BLDG 1103

JBSA FT SAM HOUSTON TX 78234-4504

W81K00 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE W81K00

FACILITY CODECODE

EMAIL:TEL:

W81K0024Q0109

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 1449 - CONTINUATION SHEET

SOLICITATION/CONTRACT FORM

The required response date/time has changed from 29-May-2024 05:00 PM to 11-Jun-2024 05:00 PM.

The following have been modified:

PERFORMANCE WORK STATEMENT

Contractor shall furnish all parts, labor, supervision, equipment, materials, and transportation to perform all scheduled and unscheduled maintenance for the equipment listed below:

1. SURGICAL MICROSCOPE-MANF: CARL ZEISS, MDL: PENTERO, SN:

6631441324

2. SURGICAL MICROSCOPE-MANF: CARL ZEISS, MDL: PENTERO, SN: 6637124854

1. CONTRACTOR REQUIREMENTS:

1.1 Contractor will provide only technically qualified technicians who are formally trained on the above equipment. Service personnel must have a good working knowledge of the equipment.

1.2 Contractor provides a plan for service coverage if less than two (2) personnel are trained on the equipment. The plan describes and ensures the Government is not without service support for more than one day (i.e., coverage during technician illnesses, vacations, terminations, and /or strikes).

1.3 Contractor shall obtain the most current legal editions of the original equipment manufacturer (OEM) literature or approved copies.

1.4 Contractor shall furnish and install only OEM repair parts and OEM recommended substitution/ modifications, as required ensuring proper and safe operation of the equipment.

1.5 Contractor shall have knowledge of, furnish and install all OEM sponsored modifications at the next interval.

1.6 If the Contractor is unable to repair the unit and subcontracts out to a third party, the Contractor will not stop the third party in the middle of the repair job and will not charge the Government for the subcontracted labor.

2. MAINTENANCE TIME FRAMES:

The Contractor shall provide (1) preventive maintenance (PM) per machine and (1) annual calibration verification check (CVC) machine, per year. The Contractor shall perform CVC in conjunction with the preventive maintenance services. Services during the time frame must also include one (1) electrical safety current leakage test per machine to determine the amount of electrical current electrical leakage to the case of the unit. All services performed are documented and indicated on the service ticket upon completion of services as follows:

(a) Calibration: CA with the time spent

(b) Preventive Maintenance INSP is inspection with the time spent, the electrical safety test is considered to be part of this process.

(c) Scheduled Parts Replacement SPR with the time, name, and part numbers with cost of parts replaced.

3. SCHEDULED SERVICES:

3.1 The Contractor shall complete all required scheduled services within 4 working days after starting each scheduled services.

3.2 The Contractor shall coordinate with the Contracting Officer Representative (COR), to ensure access to the equipment to be serviced, no later than the 4th working day of the month scheduled for service.

4. UNSCHEDULED SERVICES:

4.1 All repairs must be accomplished and the unit fully operational within three (3) working days of telephonic notification of a malfunction. These days are Monday through Friday, excluding all Government holidays. All equipment is repaired to meet manufacturers specifications at all times.

4.2 The Contractor shall respond telephonically within four (4) hours during normal duty hours days and within six (6) hours after normal duty hours/or weekends/holidays.

4.3 Delays caused by the Government must be promptly communicated to the COR and will not counted against the repair completion time frame.

4.4 If parts are required and are not in stock with the original equipment manufacturer, an allowable delay will be determined by the COR.

4.5 The Contractor shall provide for all replacements of worn and/or defective parts necessary to restore the equipment to 100% operational condition as specified by the OEM.

4.6 HOURS OF OPERATION: Medical Maintenance Branch, WBAMC, office hours 7:30 A.M. thru 4:30 P.M., MST, Monday thru Friday. Overtime hours are not allowed in accordance with the contract.

5. SERVICE REPORTS:

Upon completion of services, a service report shall be provided to the COR. This report is initiated by the Contractor at the completion of each repair and at the minimum will include:

(1) Contractor’s name

(2) Contract number

(3) Name of technician performing the repair (full printed and signed name)

(4) Number of hours expended on each and associated Contractor’s hourly rate. Hours are in tenths and rounded up to the nearest tenth of an hour. Example 1.1 is one hour and six minutes.

(5) Part number and listed cost of each repair part used

(6) Equipment Control Number and serial number of equipment being repaired.

6. GOVERNMENT FURNISHED PROPERTY AND MATERIALS:

The COR will provide the contractor access to the equipment covered under the contract.

7. CONTRACTOR FURNISHED PROPERTY:

7.1. All materials, other than those materials specified as Government furnished, required in the performance of this contract shall be furnished by the Contractor.

7.2 Availability of manufacturer’s service literature needed in the performance of the contract will be Contractor’s responsibility and will remain Contractor owned at the termination of the contract.

7.3 Equipment maintenance performance under the contract includes the unlimited replacement of defective repair parts that the contractor determined to have failed under proper use.

7.4 Contractor shall notify the COR immediately when parts required to accomplish a maintenance service are not available from the original manufacturer.

7.5 The Government shall not be responsible for any damages or loss of Contractor supplies, materials, or equipment caused by persons outside the government control.

7.6 The Government shall not be responsible for any damages or loss of the Contractor’s personal belongings, or those of the Contractor’s employees, due to fire, theft, accidents or other causes beyond reasonable control of the government.

8. PERSONS AUTHORIZED TO PLACE SERVICE CALLS

The Government’s COR as well as those authorized to give instructions, place service calls, or request updates status, are listed below No instructions will be accepted by any one other than the people listed below or the Contracting Officer. One of the persons listed below will call and leave their name and number and the Contractor will return the call, or come directly to the COR in room 3K4 of the Bradley Building to verify the call prior to initiating any action.

Chief, Medical Maintenance Branch (CW2 Sean Mahany) (915) 742-0193

COR, Contract Service - (Patricia Klauss) (915) 742-0179

9. SCOPE OF WORK

9.1 Qualified Technician shall report to the Medical Maintenance, and sign-in the Contractor’s Log by indicating company name, individuals name, time of arrival, and destination. When departing WBAMC, the technician must exist through Medical Maintenance and provide the service report with applicable information.

9.2 At minimum the performance of all services shall meet or exceed the specifications of the original equipment manufacturer.

9.3 The Contractor is not responsible for the maintenance of equipment listed when damage resulted from act of God, or Government neglect/misuse/abuse, or when services from other than the Contractor’s personnel have been performed.

9.4 The Contractor shall provide unscheduled maintenance services for the equipment covered under the contract in accordance with section 4 above.

9.5 The Contractor shall perform scheduled a preventive maintenance inspection one (1) time per year, per unit, and one calibration/verification/certification per year, for the two Pentero microscopes identified within page 1 of the performance work statement.

9.6 The Contractor shall establish and follow a procedural checklist when performing scheduled services. Any updates shall be supplied to the COR.

9.7 The Contractor shall comply with applicable federal, state, and local laws and regulations.

9.8 The Contractor shall ensure that all maintenance services are performed in accordance with the requirements set forth in applicable laws.

9.9 The Contractor shall complete DD Form 2164 in accordance with the instruction provided in TB 38-750-2. A continuation sheet shall be attached to the DD Form 2164 indicating the manufacturer, model, serial number, and date of calibration expiration of all items of test and measurement equipment used to perform the calibration. Required forms and extracts from pertinent directives will be furnished to the contractor by the government.

9.10 When CVC services are complete, the Contractor shall affix a DD Form 2163 to the equipment, update the current form, when appropriate, as specified 750-1. The COR shall determine where on the equipment the DD Form will be affixed.

9.11 Upon completion of each repair or service, the Contractor shall provide the COR with a Service Report not later than the second duty day following the performance of each maintenance service.

9.12 The Contractor shall have available or have reasonable access to all repair parts to maintain the equipment. Delays caused by Government will not be counted as contractor “down time” for the purpose of this requirement.

9.13 Repair services shall continue uninterrupted until the equipment is fully operational. If the Contractor determines that additional parts are required, services will resume as soon as parts become available.

9.14 When it is questionable as to whether a malfunction exists with the Contractor maintained equipment or the Government’s utilities (i.e., water, air, electricity). The COR shall notify the Government’s maintenance representative and establish an arrival time for said representative will arrive at the job site within 30 minutes or less upon notification by COR. The Contractor’s maintenance representative shall remain at the site, with the Government’s maintenance representative. The utilities will be tested; it will then be determined what failed (the utility or the equipment). Should it be determined that the Contractor maintained equipment malfunctioned, the Government shall be reimbursed by the Contractor for the added costs for chargeable maintenance time spent testing utilities.

10. REPLACEMENT REPAIR PARTS:

10.1 The Contractor shall have and maintain an adequate inventory of repair parts to service the equipment listed herein as may be needed in the performance of this contract.

10.2 Repair parts used in the performance of this contract shall be new or reconditioned, however, Government approved reconditioned repair parts shall be the only reconditioned repair parts allowed for performance of services under this contract.

10.3 Parts which have been replaced with Contractor furnished parts shall become the property of the Contractor. Parts once placed in a system or sub-system becomes the property of the Government.

10.4 The Contractor shall replace all worn, failed, or defective components and parts that have failed under proper use with no further cost or charge to the Government.

11. CONTRACTOR PERSONNEL:

11.1 The Contractor shall provide technically qualified technicians to accomplish all maintenance services required by the contract. Repair technician must have received training in accordance with the contractor’s standard training policy.

11.2 The Contractor shall designate a Point of Contact (POC) for the contract. The Contractor’s POC shall be authorized to discuss with the COR, any and all maintenance services required by the contract and ensure response to requests for performance of the contract. The POC shall have the authority to make decision for the Contractor. The Contracting Officer or the COR shall be notified promptly whenever the POC changes. Contractor’s POC shall be submitted no later than 10 days after award of contract, and shall included as a minimum name, title, and telephone number.

11.3 The Contractor shall not hire off-duty Government employees who serve as inspector or COR’s in their Government position, or any other persons whose employment would result in a conflict of interest.

11.4 The Contractor shall provide each employee an identification badge which shall be displayed on their outer garment at all time when on duty. The badge shall include, as a minimum, the employee’s name, current picture, the Contractor’s name, and title identification.

12. SAFETY:

12.1 When the Contractor leaves on-site location where maintenance services are being performed, the site shall be left in same condition.

12.2 Equipment which is left unserviceable at the end of normal duty hours or until performance can be resumed, will be identified by the Contractor attaching DD Form 1577 (TAG) to the equipment in plain view of hospital staff. The COR will be informed personally or in writing of the equipment status prior to the Contractor leaving the work site.

13. Antiterrorism/Operations Security (AT/OPSEC) Requirements.

13.1 AT Level I training. This standard language is for contractor employees with an area of performance within an Army controlled installation, facility or area. All contractor employees, to include subcontractor employees, requiring access Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 60 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the contracting officer, if a COR is not assigned, within 65 calendar days after completion of training by all employees and subcontractor personnel. AT level I awareness training is available at the following website:

http://jko.jten.mil

13.2 Access and general protection/security policy and procedures. This standard language is for contractor employees with an area of performance within Army controlled installation, facility, or area. Contractor and all associated sub-contractors employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office.

Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

13.2 For contractors requiring Common Access Card (CAC). Before CAC issuance, the contractor employee requires, at a minimum, a favorably adjudicated National Agency Check with Inquiries (NACI) or an equivalent or higher investigation in accordance with Army Directive 2014-05. The contractor employee will be issued a CAC only if duties involve one of the following: (1) Both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely; (2) Remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3) Physical access to multiple DoD facilities or multiple non-DoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of 6 months or more. At the discretion of the sponsoring activity, an initial CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled NACI at the Office of Personnel Management.

13.3 For contractors that do not require CAC, but require access to a DoD facility or installation. Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.

13.4 iWATCH Training. This standard language is for contractor employees with an area of performance within an Army controlled installation, facility or area. The contractor and all associated sub-contractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 60 calendar days of contract award and within 60 calendar days of new employees commencing performance with the results reported to the COR NLT 65 calendar days after contract award.

13.5 Army Training Certification Tracking System (ATCTS) registration for contractor employees who require access to government information systems. All contractor employees with access to a government info system must be registered in the ATCTS (Army Training Certification Tracking System) at commencement of services, and must successfully complete the DOD Information Assurance Awareness prior to access to the IS and then annually thereafter.

13.6 For contracts that require a formal OPSEC program. The contractor shall develop an OPSEC Standing Operating Procedure (SOP)/Plan within 90 calendar days of contract award, to be reviewed and approved by the responsible Government OPSEC officer. This plan will include a process to identify critical information, where it is located, who is responsible for it, how to protect it and why it needs to be protected. The contractor shall implement OPSEC measures as ordered by the commander. In addition, the contractor shall have an identified certified Level II OPSEC coordinator per AR 530-1.

13.7 For contracts that require OPSEC Training. Per AR 530-1 Operations Security, the contractor employees must complete Level I OPSEC Awareness training. New employees must be trained within 30 calendar days of their reporting for duty and annually thereafter.

13.8 For information assurance (IA)/information technology (IT) training. All contractor employees and associated sub-contractor employees must complete the DoD IA awareness training before issuance of network access and annually thereafter. All contractor employees working IA/IT functions must comply with DoD and Army training requirements in DoDD 8570.01, DoD 8570.01-M and AR 25-2 within six months of appointment to IA/IT functions.

13.9 For information assurance (IA)/information technology (IT) certification. Per DoD 8570.01-M , DFARS 252.239.7001 and AR 25-2, the contractor employees supporting IA/IT functions shall be appropriately certified upon contract award. The baseline certification as stipulated in DoD 8570.01-M must be completed upon contract award.

13.10 For contracts that require handling or access to classified information. Contractor shall comply with FAR 52.204-2, Security Requirements. This clause involves access to information classified “Confidential,” “Secret,” or “Top Secret” and requires contractors to comply with—

(1) The Security Agreement (DD Form 441), including the National Industrial Security Program Operating Manual (DoD 5220.22-M); (2) any revisions to DOD 5220.22-M, notice of which has been furnished to the contractor.

13.11 Threat Awareness Reporting Program. For all contractors with security clearances. Per AR 381-12 Threat Awareness and Reporting Program (TARP), contractor employees must receive annual TARP training by a CI agent or other trainer as specified in 2-4b.

14. APPLICABLE PUBLICATION AND FORMS - Publications documents and forms applicable to this PWS are listed below. The Contractor is required to comply with these directives. Supplements or amendments may be issued during the life of the contract and will be considered to be in full force and effective immediately upon receipt by the Contractor. If compliance with such supplements and amendments changes the contract cost, it shall be a change within the meaning of the “Changes” clauses of the contract.

14. ARMY PUBLICATION – Army publications shall be made available to the Contractor during the period of the contract. These publications are located in the Medical Maintenance Branch, WBAMC.

AR 40-5 Preventive Medicine

AR 40-61, Medical Logistics Policies and Procedures

SB8-75-11 Supplement to AR 40-61

TB MED 7, Maintenance Expenditure Limits for Medical Equipment

TB MED 750-1, Operating Guide for Medical Equipment Maintenance

15. OTHER PUBLICATIONS – The following publications will be acquired by the Contractor for his use at his own expense. These publications are other than Army publications which establish guidelines for administering adequate healthcare services. When a conflict between these publications and Army publications arises, the publication which is more restrictive will be followed.

Joint Commission of Accreditation of Healthcare Organization Manual (Current edition)

National Fire Protection Association (NFPA) 99, Health Facilities Handbook, (Current edition).

National Fire Protection Association (NFPA) 101, Life Safety Code, (Current edition).

16. DOCUMENTATION FORMS – No Contractor developed forms will be used except those used as a Service Report.

The forms listed below will be provided to the Contractor by the Government for use in the performance of this contract.

DD Form 1577, Warning Tag.

DD Form 2163, Medical Equipment Verification/Certification.

17. DEFINITIONS: Terms used throughout this contract have the following meaning:

17.1 CALIBRATION/VERIFICATION/CERTIFICATION (CVC) – The comparison of a system or device of unverified accuracy to measure system or device of known accuracy to detect and correct deviations from required performance specifications/standards. Required performance specification/standards are detailed within the original manufacturer’s service literature/manuals and Federal publications.

17.2 MAINTENANCE SERVICE – An action taken to keep equipment in a serviceable condition in accordance with original equipment manufacturer’s specifications. It includes the systemic care, inspection, service, repair, testing of equipment, and repair parts.

17.3 PREVENTIVE MAINTENANCE (PM) – A systematic scheduled inspection of equipment per the original manufacturer’s literature/service manual. Preventive maintenance includes, but is not limited lubrication, cleaning, inspections, functional tests and adjustments.

17.4 SCHEDULED SERVICES – Periodic maintenance services to medical equipment at Government prescribed times during the contract period. These services includes PM and CVC.

17.5 ON-SITE MAINTENANCE SERVICE – Scheduled and unscheduled maintenance performed at the Government’s facility and location where the equipment is utilized in the treatment and care of patients.

17.6 TEST, MEASUREMENT, AND DIAGNOSTIC REQUIREMENT (TMDE).

An instrument or device, the accuracy of which is directly traceable to the National Bureau of Standards, natural physical constant, or material with known performance characteristics, which is used to provide maintenance services on equipment listed in this contract.

17.7 UNSCHEDULED SERVICES – A repair service performed on an as required basis when an equipment item or system fails to perform as specified by the original equipment manufacturer. These are commonly referred to as repairs.

18. QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

Government Quality Assessment and Improvement (QA&I): The government will monitor the contractor’s performance under this contract using the quality and improvement procedures established by William Beaumont Army Medical Center and pursuant to the Inspection of Services Clause. Additionally the contractor’s performance is subject to schedule and unscheduled review by quality assessment personnel as defined by the Quality Assurance Surveillance Plan.

RANGE RATING

(91-100) Exceptional

(81-90) Very Good

(71-80) Satisfactory

(61-70) Marginal

(less than 61) Unsatisfactory

(End of Summary of Changes)

PERFORMANCE

OBJECT

PERFORMANCE

STANDARD

REFERENCE

METHOD OF

ASSESSMENT

Reporting Requirements

Ensure that all technicians report to Medical Maintenance.

Para 9.1

Verify (COR) Log Book

Field Service Reports

Ensure the Field Service Report (FSR) - is provided to the COR upon completion of PM or repair.

Para. 5

Confirm FSR is provided to the

COR.

Scheduled/Unscheduled PM’s and Repairs

All repairs must be accomplished and the unit fully operational within 3 working days.

Para 4.1

Confirm all repairs are completed.

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