W81K00-20-R-0019 Amendment 0001.pdf

0011429435

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83) Prescribed by GSA

FAR (48 CFR) 53.243

This amendment is issued to:

A. Provide Vendor questions and Government answ ers. No further questions w ill be entertained.

B. TOBACCO FREE paragraph moved to PWS section.

C. Para 6.2 revised: Projector Administrator changed to read Contractor Manager.

D. Deleted Clause 252.219-7009 E. All Offerors shall acknow ledge this amendment and return it w ith their offer.

1. CONTRACT ID CODE PAGE OF PAGES

1 33

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 15-Jul-2020

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street, County, State and Zip Code) X W81K0020R0019

X 9B. DATED (SEE ITEM 11)

06-Jul-2020

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer is extended, X is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning 1 copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

14-Jul-2020

CODE

W40M USA HLTH CONTRACTING ACT

REGIONAL HEALTH CONTRACT OFF CENTRAL

2539 GARDEN AVENUE

FT SAM HOUSTON TX 78234-0000

W81K00 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE

See Item 6

FACILITY CODECODE

EMAIL:TEL:

W81K0020R0019

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 30 - BLOCK 14 CONTINUATION PAGE

The following have been added by full text:

QUESTIONS AND ANSWERS

Answers to Vendor Questions

SOLICITATION W81K00-20-R-0019

PHARMACY TECHNICIANS SERVICES

1. Reference Solicitation p. 97, Factor 1, Subfactor 1A: "Offerors may submit past performance references on projects performed by proposed teaming partner(s) or subcontractor(s). However, any such projects will only be considered if: (1) the prime contractor (offeror) has performance history."

Question: Please clarify whether the prime contractor (offeror) is required to have performance on the specific citation (performed by the proposed teaming partner/subcontractor), or whether this is meant to be inclusive of any performance on any contract by the prime/offeror?

Answer: The offeror is not required to have performance on the specific citation (performed by the proposed teaming partner/subcontractor). However, if the offeror wishes to have past performance of its teaming partner or subcontractor considered, the offeror must submit at least one past performance reference for a project the offeror performed (either as a prime contractor or a subcontractor). If the offeror does not submit at least one project the offeror performed, the past performance of teaming partners or subcontractors will not be considered.

2. Reference Solicitation p. 108, Factor 1, para. 1a: "Past Performance Relevancy Rating." The table states a project may be considered relevant if a certain number of FTE was provided "in the same or similar labor categories."

Question: Please clarify what labor categories the Government would consider to be "similar" to Phlebotomist services? Does this include any healthcare workers typically classified as Ancillary, such as Radiology Technicians, Podiatrists, Physical Therapists, etc.? If not, please provide a list of labor categories or more precise definition of what labor categories would be deemed "relevant" during evaluation.

Answer: The parenthetical information for the ratings is provided as an example of the factors the Government may consider when determining the relevancy of the past performance reference project. It is up to the offeror to detail in its proposal how the reference project relates to the scope, magnitude and complexities of the solicited requirement.

3. Paragraph (a) states… Within Factor 1, all Factors are equal in importance. Should the word Factors actually be subfactors? (There are two Subfactors under Factor 1)

Answer: Yes, within Factor 1, all subfactors are equal in importance.

4. Paragraph (a) states … Factor 1 is equal in importance to Factor 2 and Factor 3. Does this statement mean Factors, 1, 2, and 3 are equal in importance or that Factor 1 is equal in importance to Factor 2 and Factor 3 combined?

Answer: 52.212-2 states Factor 1, Factor 2, and Factor 3 are all equal in importance.

5. The PWS states two different Experience requirements. 5.2.3 says one year of experience as pharmacy technician after graduation and 5.2.6 says 160 hours internship training within the last three years for outpatient and within last 3 years for inpatient. Is it either/or are both required?

Answer: Both are required. It is feasible for a candidate to have 1 year of Pharmacy Technician experience after graduation but may have not actively worked in an outpatient or inpatient pharmacy setting within the last 3 or 2 years, respectively. Thus, both are required to avoid this scenario.

6. Regarding Past Performance Relevancy – Is the number of personnel calculated per PPQ or is it the combined number of personnel over the 3 submitted PPQs?

Answer: Each PPQ stands alone.

7. Addendum to 52.212-2 Proposal Submission Instructions indicates that all four volumes need to be sanitized.

Would you consider limiting the sanitized version of Volume III only, as the other volumes would be exceeding difficult to sanitize?

For example, Volume I requires Solicitation and Amendment documents signed by the contractor.

Answer: Vendors may submit a sanitized version of VOLUME III – Technical Approach and Management Plan only.

Other volumes do not need to be submitted as sanitized versions.

8. Pg 57 4.1 the last sentence states The Contractor shall submit names of the CPM and ACPM in 3 business days of contract award. Does this still mean resumes need to be submitted in Subfactor 3C?

Answer: Yes

9. Pg 57 4.1.1 states that the Contract Program Manager and Alternate Contract Program Manager must have 10 or more year’s Pharmacy Technician experience. Does this mean we are required to have a Pharmacy Technician as our CPM/ACPM or does the CPM/ACPM just need 10yrs experience managing Pharmacy Technicians?

Answer: Just as the solicitation states. “4.1.1. Contractor Representative Key Personnel Qualifications: Contract Program Manager and Alternate Contract Program Manager must have 10 or more year’s Pharmacy Technician experience; and familiarity with Defense Department Data Sources.”

10. Can we use our own compensation plan or are we required to use the one supplied by the government?

Answer: Yes, you may use your own compensation plan as long as it contains the information listed on the sample.

11. Ref: SF1449, Block 28 and pg. 96 of 126, Volume I, Administrative, Section #2 Question: The government indicates on the SF1449 that (2) copies of the document should be returned with our proposal. With a one page limit required in the instructions, is that an error or is there a preference for where the second copy should be included?

Answer: Please read the instructions carefully. Addendum to 52.212-1 states: A completed copy of PAGE 1 ONLY of the SF 1449, Blocks 12, 17A (with offeror’s name, address, and telephone number), and 30A-C with the signature of a corporate officer authorized to negotiate for the company. Electronic signature is acceptable. Do not include the entire SF 1449. (Page limit: 1 page.)

12. Will the govt provide a separate line item for the Key Contract Personnel (Contract Program Manager and Alternate Contract Program Manager)? Was there a separate line item in the current contract?

Answer: No, the Government will not provide a separate line item. No, there was not a separate line item in the current contract.

13. Is the current PM/Alternate PM a Corporate employee or classified as incumbent employee on the contract, able to stay on with a new winning Offeror?

Answer: PM/Alternate PM CPM are corporate employees (not onsite contracted personnel)

14. Will the government accept previous completed Past Performance Questionnaires?

Answer: Yes as long as it meet criteria in the solicitation and is sent to the contracting office by the individual or agency reference. PPQs directly from offerors are not acceptable.

15. 1.9.1.2.1 TB Testing, if the contract employee has a prior positive TB Skin, test will the Government accept a TB symptom questionnaire as a screen?

Answer: TB clearance is determined by BAMC Occupational Health. Previous Positive tests will assessed on a case by case basis.

16. 5.2.6 Will the government clarify what is meant by internship training as this type of training is not usually available or required for a Pharmacy Technician position?

Answer: Experiential Training and/or Experience within last three years for outpatient setting or within last two years for inpatient experience

17. 5.2.8 Not all states require licensure, certification, or registration. If the contractor is employed in one of these states, will this requirement be waived?

Answer: National Certified Pharmacy Technician (CPhT) or Pharmacy Technician Certification issued by the Texas State Board of Pharmacy (TSBP) is required.

18. Is the current PM/Alternate PM a Corporate employee from the Prime Contractor or are they onsite contract personnel?

Answer: CPM and ACPM would be corporate employees (not onsite contracted personnel)

19. Will the 9 new position be for Outpatient Tech, Inpatient Tech, Clinical Tech?

Answer: The 9 new positions would be assigned to areas of greatest need, the final determination for section assignments has not been made and there will be no fixed FTE determination based on location(s)

20. Does the contract require both a Contract Program Manager (CPM) and an Alternate Contract Program Manager

(ACPM)?

Answer: Yes. As stated in the solicitation.

21. If so, are the two key positions CPM and ACPM required to be onsite?

Answer: No.

22. Out of the 23 FT HCP are the CPM and/or ACPM inclusive? Or are they additional to the 23 positions?

Answer: CPM/ACPM are in addition to the 23 pharmacy techs.

23. Can you confirm at which of the locations listed in PWS 1.6.3 are currently staffed?

Answer: Outpatient Pharmacy, Inpatient Pharmacy, CPT Jennifer M. Moreno Primary Care Clinic, Schertz Health Clinic currently have contract technicians.

24. Do the resumes submitted as part of the "Sub-factor 3C: Contractor representative Key Personnel" count towards the page limit?

Answer: Yes.

25. Are any of the 14-FTE incumbents currently fulfilling the role of CPM or ACPM?

Answer: No.

26. In the provided “Frequently Asked Questions” #4 states 14 FTE’s and #5 states the contract is Fully Staffed but the solicitation states 23 FTE’s. Can you confirm the new contract will need an additional 9 FTE’s?

Answer: The current contract is fully staffed at 14 FTEs. The new contract will require 23 FTEs, an additional 9 FTEs as compared to the previous contract.

27. We understand contract is set-aside as an 8a competitive solicitation, however, Clause 252.219-7009 SECTION 8(A) DIRECT AWARD (OCT 2018) remains within the solicitation. Will the government please remove this clause?

Answer: Clause 252.219-7009 is deleted.

28. Will the government accept official CPARS in lieu of Past Performance Questionnaires?

Answer: No.

29. Will the Key personnel be charged under CLIN X001 or will the government consider adding an additional CLIN to cover these costs?

Answer: CLIN X001 is informational. No CLIN will be added for Key Personnel.

30. Can the government clarify the Unit & Quantity for CLIN X001?

Answer: As is. CLIN X001 is informational.

31. Regarding the Q&A, the current 14 contractor employees are split into 2 Clinical, 6 Inpatient and 6 outpatient Technicians. Will there be specific roles for the

Answer: Roles will be defined by the section in which they work. (i.e.: Inpt = sterile compounding, unit dose, supply ops, etc.; Outpt = prescription intake, filling & dispensing, supply ops, etc.; Clinical = med req. assistance, etc.)

32. FAQ #4 Will sanitized resumes of incumbents be provided? If not, can you provide experience of technicians for pricing development?

Answer: The above is not FAQ#4 posted by the Government. Resumes or experience of incumbents will not be provided.

33. 1.6.3 Please clarify the hours of operation in this statement: “Pharmacy Technicians shall work federal holidays as required by mission and personnel requirement, all Family Days.”

Answer: Generally only outpatient pharmacies close federal for holidays (however, FSH Pharmacy may be operating for refill processing on some holidays as well); inpatient pharmacies remain open for all federal holidays

34. Will contracted pharmacy technicians have primary places of operations or be subjected to rotations at any listed facility? JBSA BAMC Facilities: 11 locations JBSA Extended Facilities: 9 locations

5.6. Initial Placement: The Contractor shall ensure Pharmacy Technician (s) begin performance with the COR at Main Outpatient Pharmacy or Main Inpatient Pharmacy until assigned a work schedule IAW the PWS.

Answer: The Government tries to keep assigned contractor employees at set locations to provide continuity and predictability; however, there may be times contractor employees may be required to cover other locations based on manning and mission.

35. PWS 6.2 CONTRACTOR MANAGER NOTIFICATION. Is Project Administrator one in the same as Contract Manager?

Answer: They are one and the same. Para 6.2 revised via amendment. Project Administrator changed to read Contract Manager.

36. PWS 5.2.5 Certifications in addition to Basic Life Support, reads, “the contract technician shall have a Certified Pharmacy Technician certification and will receive Occupational Safety and Health Administration (OSHA) required training for the position in which they will perform, and that training currency is maintained.

Documentation of such training shall be provided to the COR.”

Will the government provide the OSHA training required for the pharmacy technician?

Answer: Yes

37. The solicitation indicates the requirement is for 23 FTEs, but the Q&A only listed 14 FTEs and it states that the current contract is fully staffed. Please explain the additional 9 FTEs? Are they new requirements? Were they left out of the chart of incumbents accidentally? Are the 9 employees ones the government does not wish to retain?

Answer: Reference response to question 26.

38. SCA WD 2015-5254 has a new revision, dated 6/27/2020. Are contractors to use this revision in pricing their bids?

Answer: It us up to the contractor to determine their pricing. Technical Exhibit 3 revised to reflect the current Wage Determination, the Government does expect offeror’s to abide by all applicable labor laws.

39. Reference Frequently Asked Questions 4 & 5, the Government states that there are currently 14 incumbent individuals and that the present contract is fully staffed. Question: Can the Government confirm that the 9 additional positions are an expansion of the current requirement for the follow-on and not existing positions?

Answer: Reference response to Question 26.

40. Can the Government confirm that the resumes of the provided Contract Program Manager and Alternate Contract Program Manager will not count towards the 25 page limit of Volume III?

Answer: 25 page limit of Volume III does include the resumes.

41. Please confirm that offerors do not need to provide an Overtime rate as part of their proposed Compensation Plan.

Answer: Overtime is not authorized for the Technicians, so it is not required to be completed.

42. Can the Government provide the current staffing levels per shift at each of the locations listed in PWS 1.6.3?

Answer: Staffing levels are dependent upon section size and mission, currently the sections have the following totals of technicians (GS, Military and Contractors combined staffs) Outpatient Main Pharmacy - 20 Inpatient Pharmacy, Emergency & Acute Care Pharmacy - 47 Fort Sam Houston Community Pharmacy - 14 Troop Medical Clinic - 1 Hematology/Oncology Pharmacy - 5 CPT Jennifer M. Moreno Primary Care Clinic Pharmacy - 11 Camp Bullis

Taylor Burk Pharmacy - 3 Schertz Pharmacy - 3 Westover Pharmacy - 3 McWethy Troop Medical Clinic - 1 Maternal Child Pharmacy -1

43. Can the Government provide historical data on how often employees travel between these locations?

Answer: No historical data is available for travel.

44. Reference PWS 1.6.5, Page 48: Closures: “During a planned closure of the facility due to training, holiday…” Question: For planned closures (i.e. Federal holidays/training days) are both inpatient and outpatient pharmacies closed or just outpatient locations?

Answer: Generally only outpatient pharmacies close federal for holidays (however, FSH Pharmacy may be operating for refill processing on some holidays as well); inpatient pharmacies remain open for all federal holidays.

45. Reference PWS 1.6.3, Page 48: Place of Performance/Scheduling.

Question: Is there a potential for expansion of services under this contract? Should future satellite clinics require these services?

Answer: Yes, there is always potential for expansion, however, no current plan or projection.

46. Does the Prime have to submit 3 past performances, or can it be a combination of Prime and Subcontractor past performance to total 3, i.e. 1 by the prime and 2 by the subcontractor?

Answer: It is up to the contractor to determine what combination of past performance best demonstrates the ability to perform the solicited requirement. At least one past performance project performed by the offeror (either as a prime or subcontractor) must be submitted in order for projects of a proposed teaming partner or proposed subcontractor to be considered. (Reference answer to question 1.)

47. Can the government clarify what it means by (1) the prime contractor (offeror) has past performance history?

Does that mean any past performance or past performance specific to the labor category?

Answer: Past performance references should demonstrate the ability to perform a project similar in scope, magnitude and complexity as the solicited requirement. It is up to the offeror to determine which past performance projects best demonstrate the ability of the offeror to perform the solicited requirement. (Reference answer to question 26.)

48. If we submit a task order that has over 20 FTEs but has multiple ancillary labor categories would that be considered very relevant?

Answer: The relevancy of a project is based on the scope, magnitude and complexities of the reference project as compared to the solicited requirement. Reference answer to question 2.

49. Is any ancillary labor category consider similar?

Answer: Reference answer to question 2 and question 48.

50. Will similar labor categories be rated the same as same labor categories?

Answer: Reference answer to question 2 and question 48.

51. Please clarify what price is to be listed on CLINs 0001 and 0001AA? Should there be a single unit price on CLIN 0001 and an aggregated price on CLIN 0001AA?

Answer: 52.212-1- Factor Pricing- Schedule Pricing for Requirements. Submit proposed pricing for all sub-contract line item numbers identified in the Request for Proposal, unless otherwise noted. Include the price per unit of measure, and total extended price for each subcontract line item. 0001 is informational CLIN. 0001AA spell out quantity, and unit price that will add up to the total amount. (The unit price should be shown on subCLIN 0001AA and the aggregate can be shown on CLIN 0001.)

52. Page 98, Subfactor 3C – Can the Contract Program Manager and Alternate Contract Program Manager be working leads? There is no additional CLIN for a Contract Program Manager and Alternate.

Answer: CPM and ACPM would be corporate employees (not onsite contracted personnel)

53. For the 9 FTE being added to the current contract, is the Government requesting Inpatient or Outpatient Pharmacy Techs?

Answer: The 9 new positions would be in areas of greatest need, the final determination for section assignments has not been made and there will be no fixed FTE determination based on location(s)

54. How often will Pharmacy Techs be required to travel to different locations?

Answer: It is unknown how often travel will be required to different locations – there is no historical data available on travel.

55. Will the Government provide requirement for number of FTE at each location?

Answer: The final determination for section assignments has not been determined and there will be no fixed FTE determination based on location(s)

56. Will the prime offeror still need to submit 3 past performance references and questionnaires, in addition to Subcontractor past performance being submitted?

Answer: Reference answer to question 2 and question 47.

57. Which is the correct solicitation number the Government would like to use? W81K00200019 or W81K0020-R- 0019?

Answer: W81K00-20-R-0019 or W81K0020R0019

SECTION SF 1449 - CONTINUATION SHEET

The following have been modified:

ADDENDUM TO 52.212-1

Proposal Submission Instructions:

1. Offerors shall submit signed and dated proposals to arrive no later than the date and time specified in Block 8, SF 1449. Offerors shall submit copies of their proposal via email to Ms. Vickie Drumming (vickie.v.drumming.civ@mail.mil) AND Ms. Terri Reed (terri.a.reed.civ@mail.mil). Proposals submitted after the submission date and time will be considered untimely and will not be considered for award. Failure to submit the required documentation as specified in the following paragraphs will make the offeror non-responsive and ineligible for award.

Vendor questions may be submitted to Ms. Vickie Drumming via email at vickie.v.drumming.civ@mail.mil. The deadline for submission of questions is 10 July 2020 by 10:00am Central Standard Time. Questions submitted after this deadline will not be answered.

Proposals shall be submitted via e-mail, the proposals must be in .pdf or Word.doc format, 1 original copy of all volumes and 1 sanitized copy (meaning no reference to your company name, personnel names or logos) of Volume I, Volume II, Volume III and Volume IV. The proposal shall be submitted so that it may be printed on standard 8.5” x 11” paper, using no smaller than 10pt. font, front-side only. Paper copies of the proposal will not be accepted.

2. Tradeoff Process will be used IAW FAR 15.101-1. A unit price shall be submitted for each line item, as well as the extended price (i.e., unit price multiplied by quantity). The Government will award a contract resulting from the solicitation to the responsible offeror whose proposal conforms to the solicitation and is the most advantageous to the Government, price and other factors considered.

Factors (subfactors) being utilized to evaluate proposals are:

Factor 1. Past Performance Subfactor 1A. Past Performance Questionnaires (PPQs) Subfactor 1B. Other Past Performance Sources Factor 2. Technical Approach

Subfactor 2A. Performance Work Statement (PWS) Compliance Factor 3. Management Plan

Subfactor 3A. Staffing, Recruitment and Retention Subfactor 3B. Compensation Plans Subfactor 3C. Contractor Representative Key Personnel Subfactor 3D. Quality Control Plan (to include Key control and Lock Combination)

Factor 4. Price

Volume I. Administrative.

1. A one (1) page summary or title page identifying the offeror, the full address, phone, DUNS number, CAGE code, point(s) of contact (POC(s)) of the offeror, and the solicitation number. (Page limit: 1 page.)

2. A completed copy of PAGE 1 ONLY of the SF 1449, Blocks 12, 17A (with offeror’s name, address, and telephone number), and 30A-C with the signature of a corporate officer authorized to negotiate for the company. Electronic signature is acceptable. Do not include the entire SF 1449. (Page limit: 1 page.)

3. Signed copies of PAGE 1 ONLY of the SF 30, Blocks 8 and 15A- C of any amendments to the solicitation with blocks, if any are issued. (Page limit: 1 page per amendment, if any are issued.)

4. Representations and Certifications. Offerors shall be registered in the System for Award Management (SAM) with the appropriate NAICS Code and shall not have any Active Exclusions listed within SAM. If the Offeror is currently registered in SAM with completed representations and certifications, an affirmation on the title page (or separate page) that these representations and certificates are current, complete, and accurate as of the date proposals are due shall suffice. Otherwise, the Offeror shall complete and include with its proposal one (1) copy of the following provisions located within the solicitation: FAR Provision 52.212-3, Offeror Representations and Certifications, Alternate I; FAR Provision 52.209-7, Information Regarding Responsibility Matters; plus any other provisions herein. (Page limit: 1 page if registered in SAM; no page limit if including provisions.)

5. The Continuation of Essential Contractor Services Plan. This plan shall be prepared in accordance with DFARS 252.237-7024, Notice of Continuation of Essential Contractor Services, contained in this solicitation. The plan shall identify provisions made for the acquisition of essential personnel and resources, if necessary, for continuity of operations for up to 30 days or until normal operations can be resumed, and shall address, at a minimum, (i) Challenges associated with maintaining essential contractor services during an extended event, such as a pandemic that occurs in repeated waves; (ii) The time lapse associated with the initiation of the acquisition of essential personnel and resources and their actual availability on site; (iii) The components, processes, and requirements for the identification, training, and preparedness of personnel who are capable of relocating to alternate facilities or performing work from home; (iv) Any established alert and notification procedures for mobilizing identified “essential contractor service'' personnel; and (v) The approach for communicating expectations to contractor employees regarding their roles and responsibilities during a crisis. (Page limit: 5 pages.)

Note: The Contractor shall query the LEIE to determine whether the name of any current or future employee appears on the LEIE, and certify to the Contracting Officer (in writing) that no such names appear on either of the Lists. The LEIE may be found at http://oig.hhs.gov/fraud/exclusions.asp, and the TRICARE Sanctioned Provider list at http://www.health.mil/Military-Health-Topics/Access-Cost-Quality-and-Safety/Quality-And-Safety-of-Healthcare/Program-Integrity/Sanctioned-Providers.

Volume II. Past Performance

Factor 1. Past Performance.

Subfactor 1A. Past Performance Questionnaires (PPQs)

1. In the proposal, describe three (3) past performance reference projects that YOUR company (the offeror) performed, either as a prime contractor or subcontractor. The projects can be recent task orders or stand-alone contracts/purchase orders for a Government or commercial client that you consider most relevant in demonstrating YOUR ability to perform the propsed effort. The description of the project shall include, but is not limited to, contract number of the reference project, agency/commercial client, point of contact who can verify performance, periods of performance, total dollar value, location where services were peformed, number of FTEs provided, labor category of FTEs, a description of the services provided, any obstacles and how those obstacles were overcome, and an explanation of what aspects of the reference project is relevant to the solicited requirement. If the project was performance by YOUR company as a subcontractor, detail the percentage and type of work performed by YOUR company. For a description of the characteristics or aspects the Government will consider in determining recency and relevancy, see the Evaluation Criteria for Past Performance.

(Note: Offerors may submit past performance references on projects performed by proposed teaming partner(s) or subcontractor(s). However, any such projects will only be considered if: (1) the prime contractor (offeror) has past performance history; (2) the proposed teaming partner or subcontractor is identified as a teaming partner or subcontractor in the proposal, and (3) the role and percentage of work proposed to be performed by the teaming partner or subcontractor is detailed in the proposal.)

2. Provide a copy of the Past Performance Questionnaire (PPQ) (Attachment 2) to the three (3) past performance project references contained in the proposal, with instructions to return the PPQ to the Regional Contracting Office-Central, ATTN: Ms. Vickie Drumming via email (vickie.v.drumming.civ@mail.mil) AND Ms. Terri Reed (terri.a.reed.civ@mail.mil) by the closing date and time for this solicitation. It is the offeror's responsibility to ensure the reference submits the PPQ directly to the Contracting Office for consideration. Failure to submit three (3) reference projects with the proposal and provide for three (3) PPQs may result in the proposal being removed from consideration. Note: Offeror should follow up with their references.

Subfacor 1B Other Past Performance Sources. The Government may also consider any additional information from its own files, databases such as the Past Performance Information Retrieval System (PPIRS), CPARS, or from any other source it deems appropriate. The Government may survey references to verify the information provided

Volume III. Technical Approach and Management Plan.

The technical proposal shall be addressed in sufficient written detail for the Government to determine if the offeror understands this aspect of the Government's requirement. Statements that the offeror understands, can or will comply with all specifications, or statements paraphrasing the specifications of parts thereof, or phrases such as "standard procedures will be used" or "well- known techniques will be used" will be considered unacceptable. Insufficient explanations may result in your offer receiving an UNSATISFACTORY rating.

Volume III, Technical Approach and Management Plan, shall not exceed 25 pages total (for example:

13 pages for Factor 1, 12 pages for Factor 2, or 10 pages for Factor 1 and 15 pages for Factor 2). The combination is up to each Offeror. No more than 25 pages total shall be submitted for Volume III, exclusive of a cover/title page or table of contents, if included. (The cover/title page or table of contents will not count towards the maximum page limitation for Volume III.)

Factor 2. Technical Approach.

Subfactor 2A. Performance Work Statement (PWS) Compliance. Offeror shall address in detail how they plan to comply with the requirements of the PWS.

Factor 3. Management Plan.

Subfactor 3A. Staffing, Recruitment and Retention Plan. Describe your staffing, recruitment and retention plan, to include the methods you will use to maintain adequate Pharmacy Technicians staffing and recruit qualified and competent personnel to ensure the services commence on the date set forth in the solicitation and throughout the life of the contract. Describe your processes for initial verification of education, qualification and experience requirements.

Identify whether you intend to utilize one or more subcontractor for staffing. For each subcontractor, describe the subcontractor’s staffing, recruitment and retention plan. If more than one subcontractor will be utilized for staffing, describe how you will ensure each subcontractor provides equal compensation, including benefits, for its employees to avoid a disparity in employee compensation between subcontractors.

Subfactor 3B. Compensation Plans (Phyarmacy Technicians). Compensation plans shall be submitted with the proposal for the labor category reflected in this solicitation. See Attachment 3, Sample Compensation Plan.

Subfactor 3C. Contractor Representative Key Personnel. Qualifications and resumes for the proposed Contract Program Manager and Alternate Contract Program Manager shall be submitted to determine if the proposed individual(s) will be sufficient to complete the required tasks and deliverables of the performance work statement.

Subfactor 3D. Offeror shall provide a detailed quality control plan that addresses the Specific Tasks and Performance Outcomes of the Performance Work Statement. NOTE: The successful offeror's Quality Control Plan will be incorporated into the contract.

Volume IV. Price

Factor 4. Pricing.

Schedule Pricing for Requirements. Submit proposed pricing for all sub-contract line item numbers identified in the Request for Proposal, unless otherwise noted. Include the price per unit of measure, and total extended price for each subcontract line item.

(m) Protests received at a level higher than the contracting officer will be referred to the contracting officer. Protestor may request a review by the contracting officer or an independent review at a level higher than the contracting officer. Requests for appeals or independent review will be addressed to the contracting officer for referral to the review authority. Questions on this process will be referred to the cognizant contracting officer identified in the solicitation.

(n) The non-FAR Part 12 discretionary FAR, DFARS, AFARS, and MEDCOM provisions included herein are incorporated into this solicitation either by reference or in full text. If incorporated by reference, see provision 52.252-1 herein for locations where full text can be found.

(End of Provision)

PWS

PERFORMANCE WORK STATEMENT (PWS)

PHARMACY TECHNICIAN

Part 1 General Information

1. GENERAL

1.1 This is a personal services contract (as defined by FAR Subpart 37.104) and is intended to create an employer-employee relationship between the Government and the individual health care providers only to the extent necessary for providing the health care services required under the contract. The performance of health care services by the individual Health Care Personnel (HCP) under a personal services contract are subject to day-to-day supervision and control by health care facility personnel comparable to that exercised over military and civil service HCPs engaged in comparable health care services. Any personal injury claims alleging negligence by the individual HCPs within the scope of the HCP’s performance of the personal services contract shall be processed by DoD in the same manner as claims alleging negligence by DoD military or civil service HCPs. The contract does not create an employer-employee relationship between the Government and any corporation, partnership, business association or other party or legal entity with which the HCP may be associated. The authority for this contract is 10 United States Code 1089 and 10 United States Code 1091.

1.2 DESCRIPTION OF WORK

1.2.1 The Contractor shall provide personal services for the service of Pharmacy Technicians at the Brooke Army Military Center (BAMC), the respective using Military Treatment Facilities (MTFs) and SAMMC surrounding areas of responsibility for JBSA, Fort Sam Houston, Texas, as defined in this Performance Work Statement. The Contractor shall perform to the standards in this contract.

1.3 BACKGROUND: Pharmacy technicians provide support for all inpatient, ambulatory, trauma, clinical and logistical pharmacy operations for the Hospital and assist pharmacist in the daily pharmaceutical procedures.

1.4 SCOPE: Preparing medications for dispensing and delivery for inpatient wards, non-sterile compounding, sterile IV drug compounding, pre-pack of medications, performing routine maintenance on all pharmacy automation systems and equipment, and conduct clinic and ward inspection for 165 medication storage areas. Conduct supply management operations such as ordering, receiving, processing, replenishing, and stocking of all pharmaceutical supplies. Manage medication shortages, research medication substitutes, maintain proper stock levels for over 7,000 line items, assist in maintaining DOD national contract compliance, and execute a myriad of tasks that support regional, national, and Congressional initiatives. They serve as preceptors for incoming technicians from the Medical Education and Training Campus (METC) Phase II trainees and support force readiness training for active duty and reserve pharmacy technicians across all branches of services.

1.5 ADMINISTRATIVE

1.5.1 Contractor Representative. The Contractor shall identify the name and telephone number of the Contractor's point of contact to the Contracting Officer (KO) in writing prior to beginning performance. The Contractor shall identify in the designation letter any limitations on its representative's authority to act on behalf of the Contractor.

The Contractor shall provide an updated designation letter whenever any changes occur. The Contractor representative may be required to meet with the Government during the performance of this contract at the request of the KO.

1.5.2 Contracting Officer Representative (COR): The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order. The COR shall certify receipt of Contractor services each month by performing the required surveillance of services received by the Government. The COR shall certify that services were received in accordance with the terms and conditions of the contract only after determining there are sufficient hours and dollars remaining. The COR shall certify the invoice is correct and complete the certification through Wide Area Workflow

(WAWF).

1.5.3 Periodic Progress Meetings: Contractor shall be required to attend periodic progress meetings at no additional cost to the Government. The terms at which the periodic meeting will be conducted include: At least quarterly and within 10 business days of notification. The Contracting Officer (KO), Contracting Officer Representative (COR), and other Government personnel, as appropriate, may meet with the Contractor to review the Contractor's performance. At these meetings the Contracting Officer will apprise the Contractor of how the Government views the Contractor's performance and the Contractor shall apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues.

1.5.4 Post Award Conference Meeting: The Contractor shall to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart

42.5 at no cost to the Government.

1.5.5 Period of Performance: The period of performance shall be for one (1) Base Year of 12 months and four (4) 12-month option years. The Federal Acquisition Regulation (FAR) Clauses 52.217.8 "Options to Extend Services" and 52.217-9 "Option to Extend the Term of the Contract” will be include in the resultant contract.

Reference the SF 1449 DELIVERY INFORMATION

1.5.6 PHASE IN /PHASE OUT PERIOD: To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the Contractor shall have personnel on board, during the thirty (30) day, phase in/ phase out periods. During the phase in period, the Contractor shall become familiar with performance requirements in order to commence full performance of services on the contract start date.

1.6 HOIDAYS/SCHEDULING

1.6.1 Holidays: Contract Pharmacy Technicians may be required to work on federally recognized holidays. Due to the nature of the mission, it may be necessary for contracted Pharmacy Technician (s) to work on any day of the week to include Federal holidays listed below.

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day

Note: Any of the above holidays falling on a Saturday will be observed on the preceding Friday; holidays falling on a Sunday will be observed on the following Monday. Any holidays that are declared by Presidential Executive Order shall be observed in the same manner as the holidays listed above. If the area in which a contract employee is scheduled to work is closed due to a holiday declared by an Executive Order and the employee is not required to report in, payment will not be made for those hours. Closures of the installation due to inclement weather or other such acts of God shall be handled in the same manner.

1.6.2 Hours of Operation: The Contractor shall be responsible for conducting business, between the hours of Inpatient Pharmacies – 24 hour operations, 7 days per week. Outpatient Pharmacies 0500-2200, 7 days per week, within this time frame a 40 hour week shall be performed IAW 1.6.5. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.6.3 Place of Performance/Scheduling: The work to be performed under this contract shall be performed by the Pharmacy Technicians on duty at the Medical Treatment Facility (MTF) Outpatient Pharmacy or Main Inpatient Pharmacy at BAMC, to include current and future satellite clinics in the commuting area for care of eligible military personnel, their dependents, and other beneficiaries for the hours set forth in the Department of Pharmacy. There is no travel reimbursement authorized between locations. Pharmacy Techniciand shall work federal holidays as required by mission and personnel requirement, all Family Days..

JBSA BAMC Facilities:

Outpatient Main Pharmacy (0700 - 2100, Sun – Sat) Inpatient Pharmacy, Emergency & Acute Care Pharmacy (24 hour operations, 7 days per week) Fort Sam Houston Community Pharmacy (0500 – 2100, Sun - Sat) Troop Medical Clinic (0530 – 1600, Mon - Fri) Hematology/Oncology Pharmacy (0700 – 1800, Sun - Sat) CPT Jennifer M. Moreno Primary Care Clinic Pharmacy (0500 – 2100, Sun - Sat) Camp Bullis Taylor Burk Pharmacy (0700 – 2100, Sun - Sat) Schertz Pharmacy (0700 – 2100, Sun - Sat) Westover Pharmacy (0700 – 2100, Sun – Sat) McWethy Troop Medical Clinic (0500 – 2100, Sun - Sat) Maternal Child Pharmacy (0600 – 1800, Mon - Fri)

JBSA Extended Facilities:

Joint Refill Pharmacy (0600 – 2100, Sun - Sat) Wilford Hall Ambulatory Surgical Center Pharmacy (0700 – 2200 Mon - Fri, 0800-2000 Sat & Sun) JBSA Lackland Satellite Pharmacy (0700-1700 Mon - Fri, 0800 – 1200 Sat) Reid Clinic Pharmacy (0700 – 1730 Mon - Fri and 0730 to 1630 Sat) Gateway Bulverde Clinic (0730 – 1730 Mon - Fri) JBSA-Randolph AFB Clinic (0700 – 1830 Mon - Fri) Randolph Base Exchange (BX) Pharmacy (0800 – 1700 Mon - Fri, 0800 – 1200 Sat) Clinical Pharmacy Services (0730-1600 Mon – Fri)

1.6.4 Recording Pharmacy Technicians Time: All duty schedules will be provided to the Contractor 15 calendar days in advance. The above timeframes are subject to change by mutual agreement of the government and the Contractor. The actual schedule will be determined by the supervisor and is subject to change due to changing mission requirements. The Contractor shall only be paid for actual hours worked. Hours scheduled for shifts do not include travel time involved in reaching the medical treatment facility. The Contract Pharmacy Technician shall be rested and fully physically and mentally capable for performing the duties required under this contract. Each time that services are performed during normal workdays and for scheduled on-call services, the Contractor shall sign-in the time of commencement/termination of services on a timesheet maintained in the location where services are performed. The department chief will determine the location of this timesheet. These attendance logs are for the sole use of government officials to ensure compliance with FTE hours and will not be provided to the Contractor for any reason and/or purpose. The contract pharmacy technician shall not leave the hospital during designated shift hours except in response to emergencies or as directed by the Chief, Pharmacy or the COR. The Government observes 10 federal holidays per year as stated in paragraph 1.6.1. Time off is not compensated for any additional declared federal holidays and that holiday is worked. The Government will pay only for hours actually worked.

1.6.5 Closures: During a planned closure of the facility due to training, holiday or unplanned closure due to unusual and compelling circumstances (e.g., natural disasters, military emergencies, severe weather), the Contractor shall only be compensated for the actual hours the Pharmacy Technicians provided services.

1.6.6 Mission Essential: All technicians are mission essential and inclement weather essential employees. The Pharmacy Technicians shall maintain the mission at a pharmacy location until properly released by a Government supervisor. As a mission or inclement weather essential personnel, the Pharmacy Technicians may exceed a regular eight (8) hour day in the performance of this duty.

1.6.7 ABSENCES

1.6.7.1 Scheduled Absences. Scheduled absences as defined in section 2.1 such as vacations, continuing education units, personal time off, or meetings that could impact on patient scheduling, shall be scheduled at least 30 calendar days in advance and mutually agreed upon by the COR or designated Government Representative, the Department Chief, and the Contractor.

1.6.7.2 Unscheduled Absences. As defined by 2.1 The contract HCP shall notify the Chief, Department of Pharmacy or designee, eight (8) hours prior to scheduled reporting duty time, if he/she is sick and cannot report to work as scheduled or cannot report to work as scheduled due to an emergency absence.

1.7 CONDUCT AND APPEARANCE

1.7.1 The Contractor shall ensure HCP conduct is appropriate to maintain a good work environment and complete the required tasks for the specific work area. Personnel are expected to complete all assigned tasks according to the established timelines, remain cooperative, and convey a customer service demeanor with a focus on helpfulness and courtesy.

1.7.2 Health Care Personnel (HCP) are expected to arrive on time and depart according to the schedule. The CPM/ACPM shall monitor all HCP for adherence to start and stop times for lunch, breaks, and start and end of shifts.

1.7.3 Contract HCPs shall comply with SAMHS policies regarding personal appearance and conduct. Additional policies are available in the Contractors manual of policies and procedures.

1.7.4 Contact HCPs shall abide by federal and local MTF regulations and requirements concerning the nature of limited privileged communication between patients and the HCP as may be necessary for security and personnel reliability programs. They shall also abide by federal and local MTF regulations concerning the confidentiality of patient’s records, as embodied in federal statues including the Privacy Act of 1974 and the Health Insurance Portability & Accountability Act of 1996.